LITERATURE REVIEWArchana Sharma in her International Journal Of Scientific and Research Publications (2012) says that Banking is one sector where technology is at the helm of its affairs. Over the past years, banking has transformed from the traditional brick and mortar model of customers standing in a queue to the modern times where banks can be reached at any point of their services. Technology is the foremost indicator of growth and competitiveness. Information technology is basically used in two different avenues in banking, one is communication and connectivity and other is business process. Banks have introduced wireless technology to enable their customers to pay bills, make transactions and plan payments on the go. Customers can now receive updates instantly which has personalized the banking experience. This paper examines consumer adoption of a new electronic payment service as mobile banking and the factors influencing adoption of mobile banking in India.

Vishal Goyal in his research paper Mobile banking in India : Challenges and security issues writes that mobile phones provide an exciting opportunity of mobile banking. This paper reviews the emerging research trends in this sector and presents a classification framework for m banking based on 65 m banking papers published between 2000 and mid 2010 in information systems, technology and innovation management. There are 5 classifications of these papers m banking overview and conceptual issues, features and benefits of mobile banking, current operating practices of banks, practices by Indian banks and challenges faced by Indian banks.

Nitin Nayak in his research paper A study of adoption behavior of mobile banking services by Indian consumers writes that recent innovation has been a boon to the banking sector, one of these is m banking. M banking enables issuing cheques, keeping the bank account in tab, fund transfers to be done via mobile phones. Almost all banks have started providing their customers with the Mobile Banking service. This paper also describes the steps that m banking providers should take to enrich user experience.