1

Research on Information Technology in Banking Sector

Muhammad Mukarram – M.Com-II (Night)National University of Modern Languages

2

INDEX

SR. NO.

PARTICULARSPAGE NO.

RESEARCH ON BANKING SECTOR IT SYSTEM 4

1.1 Aims and Objectives 5

1.2 Research Questions 5

1.3 Variables and Measurement 6

1.4Data and Information for the IT technology in Banking sectory

7

1.5 Types of Research expected 7

1.6 Limitation of Research 8

1.7Reason for choosing the aim and objectives for research

8

1.8 Gantt Chart 8

1.9 Ethical Consideration 9

1.10 Review Literature 9

RESEARCH IMPLEMENTATION 9

2.1 Methodology Rationale 9

2.2 Research Validity and Reliability 10

3

2.3 Data and Information Source 11

2.4 Tools used for Data and Information Source 11

2.5 Data Collection and Sampling 12

2.6 Analysis of Data and Information 13

RESEARCH EVALUATION 14

3.1 Comments on Data and Information Analysis 14

3.2 Comments on Aims & Objectives 14

3.3 Why and How the Research Valid and Reliable 15

3.4 Limitations of Findings 15

RESEARCH PRESENTATION 16

4.1 Presentation of the research result 16

4.2 Conclusions of the findings 16

4

RESEARCH

Research is the study of the relevant material which gives the valuable source of material

with the help of systematice investigations in establishment of facts and figures to

become enable to reach the new ideas and conclusions.

INFORMATION TECHNOLOGY (IT) IN BANKING SECTOR

Now these days the information technology (IT) has get much more importance in the

whole world not in only banking sector. Information Technology system includes the

computers equipments and their users to use widely comes to see in the whole industry.

The information technology has a great impact on the banking sector which gives the

secure, healthy, and fast environment with the degree of satisfaction where all the peoples

rely on the banking IT system and their use. In the banking sector the Information

technology (IT) provides the role in the internet banking, e-payments, investments

security, and data security with providing the big role of contribution of profits in

banking sector.

5

AIM AND OBJECTIVES

My aim of this project is to investigate the quality of the services by using the

information technology in the banking sector to improve, develop, and implement the

procedures to avail the time budget with the reliability and the comfortability of the

services offered to the customer as early as they want.

RESEARCH QUESTIONS

Research Questions are very important for the improvement and gain the exact and

approximate conclusion. Research questions should be on analytical, potential

improvements, resultant, investigative, capable, identical according to the expectations

and possible improvements for the gain of sector in the competitive market with the gain

of high interest of the customer. Research questions are the following;

Analytical & Potential Improvements

1. What should be the new in the existing system to improve the quality of services?

2. What types of products and services offered which needs the improvement of the

information technology system?

3. What recommendations should be for the improvements?

4. What types of techniques and functionality should be used for the improvement?

6

5. What types of e-development services should be used?

Investigation & Results for improvement

1. What are the contrast and comparison of the new and old technology?

2. What types of securities should be used to improve the quality of services?

3. How meet the expectation of the current and future requirements?

4. Will the organization be able to meet the expectations of its customer?

5. Will the organization be able to meet the cost of using this technology?

Highlights of the Expectations & Possibilities for Improvements

1. How would measure the cost and quality of the technology used?

2. What types of technology would give the efficiency and effectiveness of the

services?

3. How the technology will enable the organization in term of its expectation to gain

the high profit.

VARIABLES AND MEASUREMENT

In the research project it is very important part to take the first eye on the variables and

control with the measurement. The variables of this research on information technology

in the banking sector is includes the operationalization variables, systematic variables,

users variables etc. Variables are that point on which and where we use the technology of

control and measurement.

7

DATA AND INFORMATION FOR THE IT TECHNOLOGY IN BANKING

SECTOR

As banking sector is the vast field and the data and information relating the technology

use in the banking sector which includes the system data and information, financial data

and information, product and services, rules and regulations, policies and procedures with

the need of new one for the improvement and development with replacement of existing

technology for providing the better services.

TYPES OF RESEARCH EXPECTED

Information technology is very broad field is using in different industries but in the

research of the advancement of the information technology in the banking sector to

establish as part of the IT is to understand the specialization, functions, workplace,

position and location. The research in types of IT includes the computer network system,

designing, upgrading, developing, database maintaining, diagnosing, installing and

uninstalling, repairing with the possible solutions to help the organization and customer

to use the IT technology or the computer systems more than effective as previous.

8

LIMITATION OF RESEARCH

As in research, there is no limitation for the research of the information technology but

with the limitation of the organizational resources for the research and development and

the originally technolgy development and implementation.

REASON FOR CHOOSING THE AIM, OBJECTIVE FOR RESEARCH

It is very important part of the research project to use the effective methodology as

information technology is the vast field and the reason which I think the better use of

information technology need in the banking system to make more then more to secure

and effective for the peoples. My aim and objectives in this research to find out and

investigate the better use of technology for the banking system to secure more than more

with the replacement of existing system.

GANTT CHART

Gantt chart is normally used to define the project sheduling like the time schedule of

project from start to end with the project activities. This chart shows the breakdown

structure of the specific project to show the activity level of the project and the time

schedule.

9

ETHICAL CONSIDERATION

Ethical consideration in research project is to build the trust for results validity, honest

reflection, consideration, and accuracy with the entire work of research to endure and

devote with the examples of transmiting the values with ethics to conduct.

REVIEW LITERATURE

Review literatue is to point out the critical effects of the knowledge and research of

findings as well as the theoratical and methodological according to the sources of

description and non description with the experimental work of interpret and conceptual

achievement.

RESEARCH IMPLEMENTATION

METHODOLOGY RATIONALE

The methodology is very important for the project due to several reasons in determination

of finding the resources for the sufficient information for the specific project. The

research is based on the methodology of researcher that how it should perform and from

where the data is taken from and collection of data.

10

The rationale methodology for this research project is including the people observations,

questionnairs, internet source, and secondary research. All the methods are very

important, unique, and useful for the accurate and approximate result for the project.

These methods may not be useful seperately for the project results but may be

implemented each and every method for the gathering the information for the analysis

and possible accuracy in achieveing the objectives of the project. The Rationale

methodology for this project is also helpful to know the fast and lastest technology

implementation due to the help of observations, questionnaires, and existing data analysis

in achieving and implementation of the new one.

RESEARCH VALIIDITY AND RELIABILITY

The research validity and reliability is totally depending on the methodology used on the

research project. The methodology use for the research project makes the project valid

and reliable which includes the data information, people observations and questionnaires,

are the useful method in the way of research the project as observations discovered a lot

of necessary information during the research where the researcher able to analyse the

existing technology with the new technology with the help of additional assumptions with

the helpful change with the consideration of the existing technology.

In this project as day by day the science is growing and the infomration techonology has

become a broad and vast field so it is necessary to research and implement the latest and

new technology implementation in the banking sector which makes the banking sector

more secure and reliable which comes from the validity and reliability of the research

project.

11

DATA AND INFORMATION SOURCE

This is the important part of the reseach to find out the source of data and information

from where the exact data and information are collected to make the project valid and

realiable for the objectives and prospectives in order to execute the achievement.

The data and information is collected for this information technology project in the

banking sector from the users of the banking system and the operational persons of the

banking sector to make the research reliable with the assumptions and perceptions and

also the problems facing with the current technology using in the banking sector where

the customer is feel some hesitance to make the transaction like the customer feel the

hesitance to do the online web transaction due to the security reasons. For that purpose

the data and information is based on the experience of the existing technology which is

very useful for the research on the new technology.

TOOLS OF DATA AND INFORMATION SOURCE

The tools are used for the collection of data and information is includes the interviews,

questionnairs, observations and the existing information technology in the banking sector.

The tools are used on the projects the peoples experience and facing problems which help

in the new research in the development and implementation of the new technology to

remove the error and problems.

12

The tools of the data and information is include the analysis, variables, relevant data, cost

effectiveness, availability of data and information, specific task, reliable measurement,

area of experience and opportunity where to implement, features data, easy processing,

expected changes, quality of work, histogram charts, with the assumptions and

perceptions and also the process determination of the reliable changes to improve the

quality of product and services in achievement of its characteristics which makes the

proposed change in replacement of the old technology with the new technology in

achievement of its objectives.

DATA COLLECTION AND SAMPLING

There are a number of methods for collecting the data and information for the statistical

analysis. The methods include the experiments, observation, and questionnaires.

Sampling is the result of the statistical analysis is often done for the reasons of the cost.

In this project the statistical analysis of the collective data to find out the approximate

results of the information technology which includes the cost effectiveness and the other

experiments of the data collection which gives a shape of plan to implement or the results

shows the specific orientation is called the sampling. The sampling may be use by the

different methods like simple sampling (means that every possible sample is likely to be

choose), startified sampling (means that the different types of sample use in the different

context), and cluster sampling (means that the sample groups of the individual

objectives). In this research the data collection and sampling is the modified technology

in replacement of the existing to gain the objectives.

13

ANALYSIS OF DATA AND INFORMATION

The analysis of the data and information includes the process of statistical analysis,

quality of data, quality of measurement, transformating, data characteristics, statistical

methods, and stability of results. In this project the information technology improvement

in the banking sector the researcher analyse the data statistically on the area of

opportunity and the area of experience to conclude the approximate results for the better

opportunities and experience. The analysis may be in two different types according to the

requirement of the research project like primary analysis and the secondary analysis. The

primary analysis means to collect the information regarding the project, analyse the

expectations, generate the ideas, and analyse the estimated data of information for the

aprroximate results where the secondary analysis is that the relevant data is available for

the help in the research for the new development and improvement. In this research

project of information technology in the banking sector both types of analysis are used to

achieve the objectives.

RESEARCH EVALUATION

14

COMMENTS ON DATA AND INFORMATION ANALYSIS

In this research of the information technology of the banking sector I have analyse that

the technology is growing day by day and the most effectively use of the banking sector

is based on the information technology which includes the electronic payments,

softwares, networking, online systems, web payments, ATMs, debit and credit cards

which required the most secure system to give the level of satisfaction to its customer to

gain the high trust and interest. So, it is analyse that the secure information technology

system is always need for the current and future prospects of the organization and the

customer relation as the customers have the problem in the online payments like from the

websites or e-payments where the hackers may easily hack the system the research

includes the prospects on which to make and implement the secure and fast tracking

system which makes the customer satisfaction and the stability of the organizational

structure.

COMMENTS ON AIMS AND OBJECTIVES

In this research my aim and objectives is to develop the fast and secure information

technology system in the banking sector which creates the more reliablity in every sense

like the fast track of receipts and payments, reliable software system, secure web system

which give the efficiency and effectiveness of the transactions with the quality of

products and services in the right and easy way with the reliability and comfortability for

its users. My main aim is to research on the core prospects of the information technology

system of the banking sector in the area of opportunity where the banking sector can

much grow and develop the more secure system for its valueable cutomers and the

reliable worth of the banking sector in the way of improvement and achievement.

15

WHY AND HOW THE RESEARCH VALIDITY AND RELIABILITY

As the research is relating to the information technology system of the banking sectory

improvement and development the question relate the valiedity and reliability of the

research about why and how is that the research on the information technology system of

the banking sector why becos to improve and develop the quality of products and sevices

with the secure IT system and the information technology system in banking sector how

becose the security is much important and the major part of the banking system to

provides its customers for the reliablity and effectiveness of its products and services

offering to and availing by its customer in the easy and fast way of the fast world. So, the

research on the information technology on the banking sector for the further improvement

and development shows the validity and reliability.

LIMITATIONS OF FINDING

In this research, the limitation of the data and information finding is to get the easy access

of the information, easy access of the resources, time scheduling and time management,

experties of finding the relevant data and information, statistically analyse the data and

information with the written results, disucssions of the different part of the research.

Limitations are the factors which directly influence on the research project, cost

16

effectiveness, budget for finding with the honest responses of effective finding,

recommendations and conclusions.

RESEARCH PRESENTATION

PRESENTATION OF THE RESEARCH RESULT

The research result will be present in the form of report which includes the analytical and

statistical results of finding the data and information on the research project. In this

project of information technology on the banking sector the research result will present in

the two types of data and information like primary and secondary research approach with

the analytical and statistical approach of the data and information used in the research

project with the flow charts and the efficiencies and effectiveness of the data in order to

execute the achievement, implement and development in replacement of the existing or

implement the new one.

CONCLUSIONS OF THE FINDING

The conclusion of my finding is that the research on the information technology on the

banking sector is much more valid and reliable for the current and future prospects of the

banking sector to improve the quality of products and services in shape of secure

17

environment with the secure system of transactions like the online transactions, web

transactions, ATMs transactions, debit and credit cards transactions, with the efficiencies

and effectiveness of the system to provide the degree of satisfaction to its customers and

the users of the system.