Resource: 10 in 10 Servant Leadership Archive FROM SGR’S 10 IN 10 NEWSLETTER

What is the 10 in 10? Each week, ou r CEO, Ron Holifie ld , s e lect s 10 a r t icles t h a t em p h as ize on e of t h e 12 core p r in cip les of au t h en t ic ser van t leader sh ip . Th is is des ign ed t o h elp sh ap e a m or e h ea lt h y or gan iza t ion a l cu lt u r e wit h in loca l gover n m en t s . Each a r t icle is se lect ed wit h loca l govern m en t in m in d an d em p h as izes t h e is su es t h a t we a ll face wor kin g in pu blic ser vice an d m ay be r e levan t an d ap p licable t o m an y or a ll levels of you r or gan iza t ion . How to Use This Archive If you a r e lookin g t o su p p lem en t n or m al t r a in in g t op ics wit h r e levan t d iscu ss ion on a g iven t op ic, t h ese a r ch ived a r t icles can be a gr ea t r esou r ce as you wor k t o sh ap e you r own cu ltu r e of au t h en t ic ser van t leader sh ip ! Alth ou gh t h ey can be u sed in a va r ie t y of ways , t h ey m ay be m os t ben eficia l in sp u r r in g sm all gr ou p d iscu ss ion du r in g t eam m eet in gs or live t r a in in g sess ion s , or even by bein g added as su p p lem en t a l r ead in g t o exis t in g on lin e t r a in in g cou r ses . Core principles of Servant Leadership include:

● Lis t en in g ● Em p at h y ● Nu r t u re t h e Sp ir it ● Bu ild in g Com m u n it y ● Healin g ● Awar en ess ● Callin g ● Con cep t u a liza t ion ● For es igh t ● Per su as ion ● Gr owt h of Peop le ● St ewar dsh ip

Each a r t icle lis t ed in t h e a rch ive in clu des t h e t it le of t h e a r t icle an d t h e da t e t h e a r t icle ap p eared in SGR’s 10 in 10 n ews let t er . Click on t h e b lu e h yper lin ked t it le t o view t h e fu ll a r t icle .

MEET LISSA BARKER Bedford ‘Library of Things’ Lends Power Tools, More This is a truly cool approach to rethinking the ways that libraries help build community. For more information, contact Library Director Maria Redburn. - 3/17/20 Reduce Stress at Work and Preve nt Burnout — a Psychologist Explains How Tackling burnout is the responsibility of both organizations and their employees. - 3/17/20 The Smart Move: We Learn More by Trusting Than by Not Trusting Interpersonal trust, a measure of whether people think others are in general trustworthy, is at its lowest in nearly 50 years. SGR’s management team workshops will help your organi zation build and maintain a high level of interpersonal trust. For more information, contact SGR’s President of Servant Leadership Implementation & Executive Coaching, Mike Mowery. - 3/17/20 5 Questions the Most Interesting People Will Always Ask in Conversations Get beyond the dreaded small talk and have the kind of captivating conversations that will attract others to your social circle by shifting your focus from yourself to others. - 3/17/20 These Are the Four Essential Qualities You Need to Be an Effective Leader The critical question should not be what you need to become a leader, but what you need to be someone who can be a positive influence for change. - 3/17/20 The 7 Deadliest Career Mistakes Here are seven of the deadliest career mistakes that you could be making and how to fix them . Once you’ve fixed them, check out SGR’s Resources for Candidates to help you become a more successful candidate. - 3/17/ 20 Storytelling Is a Powerful Communication Tool — Here’s How to Use It, From TED TED head curator Chris Anderson provide s us with some storytelling dos and don’ts. - 3/17/20 The Leader’s Secret Weapon: Listening Great leaders are invariably intent listeners, but they still need to make the practice a priority. - 3/17/20 MEET MIKE TANNER Want to Take Better Notes? Ditch the Laptop for a Pen and Paper, Says Science New research might have you reconsidering tha t old school pen and paper if you want to remember more of your notes. - 3/10/20 Do This One Simple Thing to Be Happier In troducing small moments of joy into your life may be the key to long -term happiness. - 3/10/20 Creative Burnout is Inevitable. I Recently Took a Different Approach to Overcome It — and It Worked

10 in 10 SUBSCRIPTION We’d love t o h ave you jo in ou r 10 in 10 com m u n it y. Sign u p h er e! ADD ARTICLES TO THE LMS In s ide t h e cou r se t it led “ Resou r ce: 10 in 10 Ser van t Leader sh ip Ar ch ive” t h a t you op en ed t o access t h is doc, t h er e is a lso a m odu le t it led “ In s t r u ct ion s for Add in g 10 in 10 Ar t icles t o t h e LMS” . Th is m odu le’s descr ip t ion in clu des in s t ru ct ion s for add in g 10 in 10 a r t icles (or an y o t h er lin ks ) t o you r LMS. Don ’t h es it a t e t o g ive ou r LMS Team a sh ou t a t if you h ave an y fu r th er qu es t ion s ! RECOMMEND ARTICLES Have an a r t icle you ’d like t o sh a r e? Sen d it t o u s , an d we’ll con s ider it for an u p com in g n ews let t er !

Mental, physical, and em ot ion a l s t r es s can lead t o bu rn ou t syn dr om e— a con d it ion t h a t is so widesp r ead , t h a t it h as been r ecogn ized by t h e Wor ld Hea lt h Or gan iza t ion as an “ occu p a t ion a l p h en om en on .” Th e bes t way t o t r ea t it m ay be s im p ler t h an you t h in k.- 3/ 10 / 20 Five Da ily Habit s t o Redu ce You r St r es s a t Wor k Doin g m or e in les s t im e an d t h e p ressu re t o be con n ect ed 24 / 7 ju s t t o keep p ace wit h in cr eas in g dem an ds is lead in g t o r is in g levels of s t r es s in ou r lives . Her e a re five t ip s for r edu cin g s t r es s an d com bat t in g bu rn ou t .- 3/ 10 / 20 Th e Su r p r is in g Habit s of Or ig in a l Th in ker s In t h is t a lk , lea r n t h ree u n exp ect ed h abit s of cr ea t ive , or ig in a l t h in ker s—in clu d in g em br acin g fa ilu re .- 3/ 10 / 20 Lead in g an d Su cceed in g in t h e Gr ay- Zon e Lear n in g t o lead in t h e “ gray- zon e” — sp aces t h a t exis t som ewh ere bet ween fu n ct ion a l, d ivis ion a l, or p os it ion a l bou n dar ies— in s ide or gan iza t ion s is a gr ea t ap p r oach for cr ea t in g va lu e, s t an d in g ou t , an d get t in g ah ead in you r car eer .- 3/ 10 / 20 Resear ch : It Pays t o Be You r self Wan t t o m ake a p os it ive fir s t im p r ess ion ? Tr y bein g you r self in s t ead of ca t er in g t o an ot h er p er son ’s in t er es t s an d exp ect a t ion s .- 3/ 10 / 20 War r en Bu ffet t Says 3 Decis ion s in Life Sep ar a t e High Ach iever s from Mere Dr eam er s War r en Bu ffet t e lls you wh a t you r e igh th - gr ade t each er cou ld h ave t o ld you . An d s in ce h e is t h e t h ir d - r ich es t m an in t h e u n iver se , you sh ou ld lis t en . - 3/ 10 / 20 MEET JENNIFER BROHIMER Pasco Podcast with County Administrator Dan Biles Pasco County, Florida , County Manager Dan Biles has started a podcast that is targeted at the organization's employees to discuss leadership issues. Check out this great strategy for employee eng agement and development. - 2/4/20 Core Values Are Vital to Your Company's Success in More Ways Than You Might Think A bus iness without values is like a ship without a rudder. Leaders who establish and stick by strong company values will never get lost at sea. If you are interested in SGR assisting with an organizational values workshop for your organization, contact Mike Mow ery , President, Servant Leadership Implementation & Executive Coaching, for more information. - 2/4/20 5 Tips That Will M ake You Love PowerPoint — No, Seriously Want to jazz up your stale PowerPoint presentations? Here are five tips to capture and hold your audience's attention. - 2/4/20 The Coming Era of ‘On - Demand’ Marketing Emerging technologies are poised to personalize the consumer experience radically — in real - time and almost everywhere. It’s not too early to prepare. While this article foc uses on the private sector, there are huge implications for customer service in local government. - 2/4/20

Libraries Ha ve Always Been a San ctu a r y for Me. Here Ar e 9 Reason s I Love Th em So Mu ch Fr om t in y, cozy e lem en t a ry sch ool libr a r ies t o la r ge, t ech - d r iven pu blic libr a r ies wit h m aker sp aces an d 3D p r in t er s , libr a r ies a r e san ct u a r ies t h a t p r ovide u s wit h fr ee , easy access t o in form at ion an d t ech n ology an d fos t er a sen se of com m u n it y, even in la r ge cit ies . - 2/ 4 / 20 Su ccess is a Lifes t yle Not a Des t in a t ion Ar e you t r avelin g t h e lon g, d ifficu lt r oad t o su ccess in t h e h op es t h a t you ' ll fin d h ap p in ess a t t h e en d of you r jou rn ey or a r e you m akin g su ccess a p a r t of you r da ily life? - 2/ 4 / 20 Leader sh ip : Do It Na t u r a lly or Do It Wron g Her e a r e t h r ee ways you m ay be doin g leader sh ip wr on g. - 2/ 4 / 20 Effect ive Leader s Un der s t an d t h e Need t o Cr ea t e an Em ot ion a l Con n ect ion t o St r a t egy Leader s an d th eir m an agem en t t eam s oft en s t r u ggle wit h s t r a t egy. In t h e p r ocess , t h ey m ay over look t h e im p or t an ce of cr ea t in g t h e em ot ion a l con n ect ion t o s t r a t egy t h a t is essen t ia l for su ccess . - 2/ 4 / 20 GUEST CURATOR SARAH SPURLOCK How to Succeed at Developing the Women on Your Team Acknowledge that the playing field is not level for professional women; uncover and fix the gaps. The benefits of developing women on your team will far exceed the effort to do so. - 2/25/20 Leaders Look Weak Whe n They Use These 15 Phrases Verbal qualifiers, or splitters, are phrases that make leaders look weak. They enable us to avoid taking a verbal stand and demonstrate a lack of confidence. - 2/25/20 Lead By Responding People who reach out to you need something; the sooner you can respond, the sooner they can get on with their work. And the more they will appreciate it and you. - 2/25/20 Pause to Lead Better As leaders, we can only control how we respond and react to other people. The discipline o f pause is about becoming more intentional and disciplined about the one absolute power we have as leaders. - 2/25/20 Getting Personal About Change Executives at companies that took the time and trouble to address mind -sets were four times more likely than those that didn’t to rate their change programs as at least “successful.” Moving from the giving - customers -what - they - want mind - set to helping them fully understand what they really need reflects a move from subordinate to peer. - 2/25/20 How to Shift from Asking for Trust to Being Trustworthy Trust can only be given, and if it’s manipulated, you’ll end up losi ng it. If you focus on creating conditions in which people can feel safe and secure, then it’s possible that over time you’ll see trust develop. - 2/25/20 10 Magic Phrases that Will Make You a Better Leader Being a great leader isn’t rocket science. Add some powerful phrases to your vocabulary that will engage, motivate, and inspire others. - 2/25/20 Stop Asking, ‘Can I Pick Your Brain?’ Harvard Researchers Say This is How Successful People Ask for Advice

The whole advice interaction between g iver an d r eceiver is an a r t t h a t r equ ir es em ot ion a l in t e lligen ce, se lf- awar en ess , r es t r a in t , d ip lom acy, an d p a t ien ce. If t h e exch an ge goes well, bot h p a r t ies ben efit , if it doesn ’t , it can lead t o fr u s t r a t ion , su bp ar so lu t ion s , an d fr ayed r e la t ion sh ip s . - 2/ 25/ 20 MEET DOUG THOMAS 5 Tr a it s Th a t Cr ea t e Pos it ive En er gy No Mat t er Wh at ' s Goin g on in You r Life Wh en you ' r e t r u ly act iva t ed— filled with h igh levels of p os it ive en er gy—you wan t t o act iva t e o t h er s . Here a re five cor e va lu es you sh ou ld fo llow if you ’r e lookin g t o h ave h igh levels of p os it ive en er gy. - 2/ 18 / 20 Ext r em e Ways CEOs Ar e Tes t in g Soft Skills in Job In t er views Fr om p ayin g can d ida t es n ot t o wor k for t h em t o askin g t h em t o d r ive t h e CEO’s ca r , em p loyer s a r e fin d in g u n iqu e ways t o t es t a p r osp ect ive em p loyee’s soft skills . - 2/ 18 / 20 For t Wor t h Pu blic Libr a r y Now Age- an d Dem en t ia - Fr ien d ly Accom m odat in g p eop le wit h dem en t ia is a gr owin g n eed as t h e p op u la t ion ages . Th e socia l act ivit y p eop le exp er ien ce wh ile ou t an d abou t is im p or t an t , an d p u blic ga th er in g p laces a r e a cr u cia l pa r t of t h a t p rocess . Th e For t Wor t h , Texas , Pu blic Libr a r y is s t r en gt h en in g p u blic en gagem en t an d im p r ovin g cu s t om er ser vice by m akin g t h eir br an ch es m ore welcom in g t o p a t r on s wit h dem en t ia . - 2/ 18 / 20 Gr an d Pr a ir ie Police Dep ar tm en t Fir s t In Texas To Offer In m at es Vir t u a l Vis it a t ion Th e Gr an d Pra ir ie , Texas , Police Dep ar tm en t is n ow th e fir s t m u n icip a l lock- u p facilit y in t h e s t a t e t o offer in m at es vir t u a l vis it a t ion . Th is p r ovides t h e op p or t u n it y, for t h e fir s t t im e ever , for m in or s t o vis it t h eir in ca r cer a t ed p a r en t s . - 2/ 18 / 20 How t o Be an Em p at h et ic Leader Man y peop le view d isp layin g em p a t h y as a weakn ess . Bu t a t it s cor e, em p a t h y is a va lu ed leader sh ip skill t h a t a llows you t o cr ea t e bon ds of t r u s t w it h t h ose you lead . - 2 / 18 / 20 In t en t - Based Leader sh ip Gr ea t leader s don ' t h ave t o g ive or der s if t h ey bu ild a gr ea t t eam an d t r u s t t eam m em ber s t o m ake grea t decis ion s wit h ou t bein g t o ld wh a t t o do . In t h is video, Cap t a in David Mar qu et im agin es a wor kp lace wh er e ever yon e en gages an d con t r ibu t es t h eir fu ll in t e llect u a l cap acity, a p lace wh er e p eop le a r e h ea lt h ier an d h ap p ier becau se t h ey h ave m or e con t r o l over t h eir wor k– a p lace wh er e ever yon e is a leader . - 2/ 18 / 20 Sign a lin g: Th e Lan gu age Peacocks , Gazelles , an d Hu m an s All Sp eak Sign a lin g an d cou n t er s ign alin g a r e h idden m et h ods of com m u n ica t in g wit h each o t h er . We do it a ll t h e t im e as a way t o “ p r ove” we a re wh o an d wh a t we cla im t o be . Th is a r t icle d iscu sses t h e or igin s of s ign a lin g, h ow it wor ks , som e of t h e m an y ways we u se it , an d t h e s it u a t ion s in wh ich it doesn ’t wor k. - 2/ 18 / 20 Th e Body Lan gu age Of Collabor a t ive Leader s Ou r br a in s a re h a r dwir ed to r esp on d in s t an t ly t o n on ver ba l cu es . Th a t cir cu it r y was p u t in p lace a lon g t im e ago by ou r an cien t an ces t or s wh o faced t h r ea t s ver y d iffer en t fr om t h ose we face in m oder n socie t y. Today, ou r br a in s a re a lways on th e a ler t for p ot en t ia l t h rea t s t o ou r ego, se lf-es t eem , an d iden t it y. Th is is wh y collabor a t ive leader s n eed t o be awar e of t h eir body lan gu age. - 2/ 18 / 20

GUEST CURATOR ALAN ROSEN As part of its mission to provide local governments with critical information to assist communities, SGR is closely following the Novel Coronavirus (2019 - nCoV) outbreak. SGR is providing up - to - date information and resources on our website . SGR's updated 2009 H1N1 Pandemic Influenza Planning Manual, revised with Continuity of Operations Plan (COOP) components that address emerging pathogens capable of causing a pandemic, will be available soon. - 2/4/20 The 13 Questions Google Asks About Its Managers When It Gathers Employee Feedback Google asks its employees to complete a 13 - question survey to pr ovide feedback on manager performance. Only one of these questions focuses on technical competency while the majority focus on how the manager performs as a caring human being. This reminds me of the quote, “People don’t care how much you know until they k now how much you care.” - 2/4/20 How to Beat the Transformation Odds Local governments cope with change every day. From large, risky projects, like implement ing a new Enterprise Resource Planning (ERP) system, to something seemingly as simple as changing a break - room snack machine from dispensing candies to healthy snacks. Unfortunately, these changes can frustrate and alienate employees. With proper and const ant communication, we can increase our chances of success significantly. - 2/4/20 Foresight Resources as a Key Success Fa ctor Foresight is key in leading your organization forward instead of falling behind in stagnation. But how do you create an organization that harnesses foresight? This article provides some practical information on how to implement a “foresight program.” - 2/4/20 Do Plastic Bag Taxes or Bans Curb Waste? 400 Cities and States Tried It Out Leading the country in a different d irection for the good of the environment or its residents often starts at the local level and often involves economic incentives to change behavior. The movement to reduce single - use plastics is no different. To accomplish change, many governments are harn essing the power of stewardship. - 2/4/20 The #1 Life Skill for Success You Were Never Taught Self - awareness and awarenes s of others is one key to effectively managing people through rough situations. Knowing how you and others react to stress will help navigate difficult waters. Carey Davidson, the Founder of Tournesol Wellness, explores this idea through a personal situati on she encountered with her daughter. - 2/4/20 How To Persuade People To Be Safe Keeping people safe at work is not only good for your employees, it’s good for the bottom line. But many times, people skip safety procedures because of a rebellious spirit or due to expediency. This article describes how persuasion can be used to keep you r organization safe. - 2/4/20 To Coach Junior Employees, Start with 4 Conversations Coaching employees has become an impo rtant aspect of increasing employee performance and success. In this article, Jerry Connor discusses four important conversations leaders should have, especially with those

who are new to the workforce, that will help put them on the path to su ccess . - 2/ 4 / 20 MEET WENDLE MEDFORD Th e San Fr an cisco 4 9 er s Ar e Head in g t o t h e Su p er Bowl Th an ks in Par t t o a Tact ic Learn ed in a St an for d Man agem en t Class Th e im p lem en t a t ion of a vis ion s t a t em en t is a p ower fu l leader sh ip t act ic t h a t get s r esu lt s— an d t h e 4 9 er s a r e r eap in g t h e r ewar ds .- 1/ 28 / 20 How t o Read 50 Books a Year (Wit h ou t Rea lly Tr yin g Th is a r t icle offer s a gr ea t s t r a t egy for lear n in g t h r ou gh r ead in g books , yea r - r ou n d . Don ' t h ave t im e t o r ead? Let Ran dy Mayeu x r ead t h em for you ! Con t act Mar lie Eyr e , Man ager of Tr a in in g & Leader sh ip Develop m en t , t o sch edu le SGR’s Execu t ive Book Br iefin gs for you r r eader sh ip t eam . - 1/ 28 / 20 Makin g Ch an ge Th a t Mat t er s In a Fas t - Ch an gin g Wor ld Bein g a r esp on s ib le cor p ora t e cit izen is m or e t h an ju s t good bu s in ess p r act ice— it h elp s m ake socie t y s t r on ger . Her e’s h ow com p an ies a r e in fu s in g t h eir p ower wit h pu r p ose.- 1/ 28 / 20 Help Wan t ed : Too Man y Jobs an d Not En ou gh Wor ker s in Mos t St a t es In t h is cou n t ry, t h ere a re 39 s t a t es wh ere t h er e a r e m or e jobs t h an p eop le sea r ch in g for t h em , an d it is cr ea t in g a ser iou s t a len t r ecr u it m en t ch a llen ge. Ch eck ou t SGRecr u it er a s an in exp en s ive an d effect ive s t r a t egy t o fin d p ass ive can d ida t es . Con t act Lor i Ph ilyaw, Man agin g Direct or of Digit a l Ser vices , for m ore in for m at ion . - 1/ 28 / 20 Th e Min dset s an d Pr act ices of Excellen t CEOs Th e CEO’s job is a s d ifficu lt a s it is im p or t an t . Here is a gu ide t o h ow t h e bes t CEOs t h in k an d act .- 1/ 28 / 20 Scor eca r d Sh ows Im p act of Flower Mou n d ' s In cen t ive Agreem en t s Th e econ om ic develop m en t dep ar t m en t for t h e Town of Flower Mou n d , Texas , r ecen t ly fin ish ed con solida t in g an d s t r eam lin in g da t a t h a t p r ovides an " econ om ic scor eca r d" for in cen t ive dea ls t h e t own h as ap p r oved t o lu r e in bu s in esses .- 1/ 28 / 20 Len exa May Becom e Fir s t Cit y t o Im p lem en t Lar ge- Sca le Sm ar t Pavem en t Pr oject Th e Cit y of Len exa , Kan sas , m ay becom e t h e fir s t p lace in t h e cou n t ry t o sh owcase t h e r ea l- wor ld app lica t ion of m a jor sm ar t in fr as t r u ctu r e t ech n ologies . - 1/ 28 / 20 Sim p le St r a t egies To En h an ce You r Work- Life Ba lan ce Did you kn ow wor k- life ba lan ce is on e of t h e t op p r ed ict or s of job sa t is fact ion ? Her e a r e t h r ee s t r a t egies t o cr ea t e a fou n da t ion of ba lan ce t h a t will ser ve you well t h rou gh ou t you r ca r eer . - 1/ 28 / 20 SGR LEADERSHIP CONFERENCE SPEAKER SPOTLIGHT - DIANNE COSTA Board Chair of DCTA and RAYMOND SUAREZ CEO of DCTA How You Dre ss at Work Is Way More Important Than You Think How you dress at work sends a number of signals about how you view the environment, how much respect you have for your work and yourself, what groups you identify with, and where you think you belong. - 1/21/2 0 3 Ways to Boost Your Performance at Work, According to a Sleep Expert There are many research studies that show that sl eep, if mismanaged, can hit you hard later on when the damage is already done — and have a

significant impact on your job performance. Here are three things you can do t o im p r ove you r s leep in g h abit s an d boos t you r wor k p er for m an ce. - 1/ 21/ 20 Th e On e Un com for t able Feelin g You Mu s t Exp er ien ce In Or der To Be Su ccess fu l Con t r a r y t o con ven t ion a l wisdom , su ccess dep en ds les s on t h e vir t u es of t a len t an d d r ive t h an it does on on e ' s abilit y t o wit h s t an d u n cer t a in t y. - 1/ 21/ 20 “ Wh ere Does Th is Bu s Go?” Her e a r e t h r ee ways leader s can br in g em p loyees on boar d an d get t h em h eaded in t h e r igh t d ir ect ion . - 1/ 21/ 20 18 Th in gs You Need To Give Up To Becom e A High - Ach ievin g Per son A secr et abou t su ccess is t h a t it is ju s t a s m u ch abou t wh a t you g ive u p as wh a t you ga in . Her e a r e 18 t h in gs you sh ou ld g ive u p t o becom e a h igh ach iever . - 1/ 21/ 20 Em ot ion a l In t e lligen ce Tes t Psych ology Today h as p r ovided a fr ee em ot ion a l in t elligen ce as sessm en t . Th e h igh - level over view of you r r esu lt s is fr ee , an d a det a iled r ep or t is ava ilable a t an add it ion a l cos t . - 1/ 21/ 20 Th is Is t h e In ves t m en t War r en Bu ffet t Says Ever y College Gr adu a t e Sh ou ld Make Her e a r e five h abit s fr om War r en Bu ffet t h a t ever y college gr adu at e sh ou ld p r act ice . - 1/ 21/ 20 SGR LEADERSHIP CONFERENCE SPEAKER SPOTLIGHT - MATT MUELLER Town Manager Little Elm, Texas How t o Dou ble t h e Odds t h a t You r Ch an ge Pr ogr am Will Su cceed Th is fascin a t in g p odcas t exam in es h ow execu t ives can su ccess fu lly im p lem en t la r ge- sca le or gan iza t ion a l ch an ges . - 1/ 14 / 20 Wh y You Sh ou ld Th in k Abou t Bein g a Good An ces t or — An d 3 Ways t o St a r t Doin g It Her e a r e t h r ee key p r act ices t h a t will h elp you ga in fores igh t in a cu lt u r e t h a t en cou r ages in s t an t gra t ifica t ion an d h elp en su r e a bet t er fu tu re for gen er a t ion s t o com e. - 1/ 14 / 20 In s ide t h e Biza r r e Wor ld of In t er n et Tr olls an d Pr op agan d is t s In t h is TED Ta lk, jou r n a lis t An drew Maran t z t akes you down t h e r abbit h ole of on lin e m is in for m at ion an d p r op agan da an d d iscu sses ways t o m ake t h e in t er n et a les s t oxic p lace . - 1/ 14 / 20 You Don ' t Need t o Leave You r Hom et own t o s t a r t a Grea t Bu s in ess In cr eas in gly, en t r ep r en eu r s a r e avoid in g t h e " s t a r t u p m igr a t ion " an d h igh op er a t in g cos t s of b ig cit ies by r e t u rn in g t o t h eir r oot s t o bu ild bu s in esses— a t r en d t h a t can h ave a s ign ifican t im p act on loca l econ om ic develop m en t effor t s . - 1/ 14 / 20 How t o St op Wor r yin g Righ t Now Did you kn ow t h a t 4 0 m illion adu lt s in t h e U.S. h ave som e kin d of an xiet y d isor der ? Here a r e fou r act ion s you can t ake t h a t will h elp you s t op was t in g t im e, en er gy, an d p r odu ct ivit y on wor r yin g.- 1/ 14 / 20 CEO Su ccess ion St a r t s With Th is On e Im p or t an t Th in g St r on g leader sh ip is cr it ica l t o an y or gan iza t ion ’s lon g- t er m p r osp ect s .

The best way to ensure strong leadership in the future is to establish a sou n d su ccess ion p r ocess . - 1/ 14 / 20 4 Com m on Mis t akes Pu blic Sp eaker s Make Her e a r e fou r com m on m is t akes t h a t p r ofess ion a l sp eaker s m ake an d h elp fu l t ip s for avoid in g th em . - 1/ 14 / 20 As an Execu t ive On boar d in g In t o a New Role , En gage In t e llect u a lly, Em ot ion a lly an d Pr act ica lly – In Th a t Or der For t y p er cen t of n ew leader s fa il in t h eir fir s t 18 m on th s becau se of p oor fit , p oor deliver y, or d ifficu lt y adap t in g to ch an ge. Followin g t h is s im p le p r ocess as you t r an s it ion in t o a n ew r ole will in crease you r ch an ces of su ccess .- 1/ 14 / 20 SGR LEADERSHIP CONFERENCE SPEAKER SPOTLIGHT - SHAIN HUNN Assistant Fire Chief Celina, Texas The Mindsets and Practices of Excellent CEOs A CEO' s job is a s d ifficu lt a s it is im p or t an t . Lear n t h ese va lu able m in dset s an d p r act ices fr om excellen t CEOs t h a t can h elp you bet t er ap p ly you r t im e an d en er gy t o ach ievin g you r goa ls . - 1/ 7/ 20 8 Tips to Help You Stick to Your Game Plan and Finally Reach Your Goals Followin g t h rou gh can h elp t u r n a goa l in t o an ach ievable act ion . - 1/ 7/ 20 How To Make Your Arguments Stronger (Hi nt: Longer Is Not The Answer) Receivin g t oo m u ch in for m at ion can in t er fer e wit h ou r abilit y t o p r ocess it . To avoid t h e " d ilu t ion effect ," le t br evit y be you r gu ide. - 1/ 7/ 20 1 Secrets Of Irresistible People Fin d in g dep t h in everyday con ver sa t ion s wit h o t h er s le t s t h em kn ow you gen u in ely ca re . - 1/ 7/ 20 How to Hold People Accountable When You’d Rather Eat a Worm “ Accou n t abilit y; it ’s n ot on ly wh a t we do, bu t a lso wh a t we do n ot do , for wh ich we a re accou n t able ." — Molier e - 1/ 7/ 20 12 Things That Can Really Influence What People Think of You It ’s t h e lit t le t h in gs we do th a t can m ake t h e b igges t im p r ess ion on o t h er s . - 1/ 7/ 20 Science Says Kindness Can Make You a Better Leader. Here Are 3 Reasons Bein g kin d t o o t h er s m akes u s h ap p ier , bu t can we d isagr ee an d s t ill be kin d? - 1/ 7/ 20 Plano Animal Shelter Uses Facial Recognition App To Reunite Owners With Lost Pets Th e City of Plano, Texas , r ecen t ly t eam ed u p with Fin d in g Rover , a ser vice t h a t u ses facia l r ecogn it ion t ech n ology t o h elp r eu n it e own er s with t h eir p et s . - 1/ 7/ 20 SGR LEADERSHIP CONFERENCE PNW SPEAKER SPOTLIGHT - CHRIS SHORTER The Ultimate Guide To Winning Your White Elephant Gift Exchange Using Game Theory Wh it e e lep h an t g ift exch an ges , Yan kee swap s , d ir t y San t a— n o m at t er

what you call them, these games are a fun alternative to the old office s t ap le “ secret San t a .” Here a r e som e t ip s t h a t will h elp you sn ag th e bes t g ift . - 12/ 17/ 19 Ideas We Should Steal Festi val 2019: City Workers As Problem - Solvers The key to making cities work better for everyone is simple: empower your employees. - 12/17/19 5 Powerful Rhetorical Devices That Make People Remember What You Say Here are five rhetorical devices that will make you the most persuasive person in the room. - 12/17/19 How to Talk About Politics Constructively We live in an age in which it’s very difficult to avoid conversations about politics because nearly everything has become political. How can we move past this barrier to keep communication civilized, even with those with whom we disagree? - 12/17/19 5 Habits That Keep Your Brain Young Aging is inevitable. Some weather the changes better than others. Practicing these five tip s can help keep your mind young as your body ages. - 12/17/19 6 Things Bad Managers Will Fear but Great Leaders Will Do According to recent research, employees most often lose their passion for work because of how they are treated. If you want to keep your staff engaged, show them that they are appreciated and valuable members of the team. - 12/17/19 City Employees Test Out New 'Bring Your Baby to Work' Program In response to the childcare crisis, Traverse City, Michigan, is testing a pilot program allowing babies in the workplace. - 12/17/19 The 5 Biggest Myths About Meaningful Work For many of us, meaningful work feels like a pipe dream but reevaluating our view of what meaningful work actually is can make it more attainable than you think. - 12/17/19 SGR LEADERSHIP CONFERENCE PNW SPEAKER SPOTLIGHT - PATRICK SKINNER Ou r Scar le t Blu e Wou n ds If you a r e lookin g for t h e per fect Ch r is tm as g ift , ch eck ou t t h e p ower fu l book of p oet ry Ou r Scar le t Blu e Wou n ds by Em m et t Wh ea t fa ll, form er Ass is t an t Cou n t y Man ager of Clackam as Cou n t y, Or egon . It is p ower fu l an d m ovin g, an excellen t Ch r is t m as g ift , an d defin it e ly wor t h bein g on you r own booksh elf. Or egon ’s p oet lau r ea t e p r a ises it for h elp in g u s “ con s ider wh a t t h is cou n t ry is an d wh a t ou r t im es r equ ir e ...” - 12/ 10 / 19 How t o Reap Big Ret u r n s fr om Meet in gs t h a t a r e Ju s t 10 t o 15 Min u t es Lon g Lear n h ow h igh ly focu sed an d sh or t m eet in gs can h ave a t r em en dou s ly p os it ive im p act an d yie ld m ajor r esu lt s . - 12/ 10 / 19 How t o Mas t er t h e Seven - St ep Pr oblem - Solvin g Pr ocess St r u ct u r ed p roblem solvin g can en h an ce a t eam ' s abilit y t o t h in k th r ou gh an d com e u p wit h an op t im al cou r se of act ion t o addr ess an y com p lex ch a llen ge. - 12/ 10 / 19 Hou s t on ' s Pocket Pr a ir ies : Na t u r a l Solu t ion s t o Un n a tu r a l Flood in g

With their ability to retain significantly more water during heavy rain even t s t h an r es iden t ia l an d com m er cia l lan d , p ocket p r a ir ies a r e becom in g a n a t u r a l so lu t ion t o addr ess u r ban flood in g. - 12/ 10 / 19 Be t h e Mos t Per su as ive Per son in t h e Room : Nin e Th in gs High ly Per su as ive Peop le Always Do, Accor d in g t o Scien ce Su ccess fu l p eop le a r e ext r em ely good a t p er su ad in g o t h er s . Learn h ow you can becom e p er su as ive in a m or e gen u in e an d au th en t ic way. - 12/ 10 / 19 Ra ise a Glass t o t h e For t Wor t h Libr a r y’s New Book Clu b Ra ise a g las s t o For t Wor t h Pu blic Libr a ry' s n ew book clu b t h a t offer s a u n iqu e ap p r oach t o en gagin g an d cu lt iva t in g a com m u n it y of r eader s . - 12/ 10 / 19 20 20 Son y Wor ld Ph ot ogr ap h y Awar ds For a sh or t " awe" break, t ake a look a t t h ese 20 20 Son y Wor ld Ph ot ogr ap h y Awar d en t r ies . - 12/ 10 / 19 How t o Bu ild a Team Th a t Resolves Con flict Effect ively Lear n s ix s im p le t ech n iqu es t o fos t er h ea lt h y con flict r esolu t ion wit h in you r or gan iza t ion . - 12/ 10 / 19 GUEST CURATOR - MIKE ABEL 21 Leadership and Customer Service Tips from Author Ken Blanchard - American culture is sometimes at odds with the characteristics leaders must exhibit to effectively bond their organization into a team. Effective, sustainable leadership requires building trust and empowering all members of the organ ization to take responsibility for successful organizational outcomes. - 12/3/19 ‘Chief Storytellers’: The Newest City T rend? - The traditional method of communicating information isn't always applicable to the audience’s personal experience and may not be an effective means of transmitting information to citizens. Storytelling is an effective method to ensure your message is fully heard and understood, as well as a wonderful process to bond people who have common experiences. - 12/3/19 Making a Big Change? Avoid These Four Common Leadership Mistakes - Long - term, effective decision making takes more time than unilateral command decisions. However, involving and gaining staff and stakeholder ownership of decisions will ensure long - term effectiveness after the decision is implemented. - 12/3/19 The Key Trait That Will Make You An Exceptional Leader - Building trust through compassionate leadership will increase employee commitment and their willingness to overcome self - interest whe n necessary in order to get the job done. - 12/3/19 Preaching Faith in Democracy - Building community through civic engag ement is an important challenge faced by appointed and elected municipal leaders. With civic society psychologically separating from government, leaders must find new ways to engage the citizens they serve. A new model that structures civic engagement like religious services has been found to be effective in large and small cities and is spreading across the U.S. - 12/3/19 Leadership Skills for the Complex Adaptive Organization - The provision of human services in the 21st century is increasingly the responsibility of local government and requires collaboration with diverse organizations. Traditional hierarchical organization s, with their command and control

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mindset. Here are 10 habits you should adopt to give your confidence a boos t an d ch an ge you r m in dset . - 11/ 26 / 19 Car eer Ch a llen ge: Bu ild St ron ger Rela t ion sh ip s In 15 Days - Cu r ren t r esear ch sh ows t h a t 8 5% of a ll jobs a r e filled t h r ou gh con n ect ion s , an d em p loyees wit h fr ien ds a t wor k a r e m ore likely t o be en gaged in t h eir ca r eer s . St r on g p r ofess ion a l r e la t ion sh ips p lay a key ro le in bot h h ir in g an d en gagem en t . However , n et wor kin g can be a d ifficu lt p a t h t o n aviga t e for som e of u s . - 11/ 26 / 19 SGR LEADERSHIP CONFERENCE SPEAKER SPOTLIGHT - MATT LEWIS & BILL SCHER Which of These Habits is Keeping You from Being a Great Communicator? - Here are five common emotional drivers that could be preventing you from being a great communicator. - 11/19/19 3 Strategies to Change your Workplace Culture by Changing Your Meetings - Meetings can be a barometer for gauging ho w well organizations are doing in terms of productivity, innovation, and teamwork. These three simple steps can improve the creativity and overall culture in your organization. - 11/19/19 5 Habits That Will Confirm You Were Born to Be a Leader - Leadership is about serving people and building relationships. Here are five habits that every leader should practice to build authentic connections with others. - 11/19/19 The Global Case for Customer Experience in Government - Current research indicates that whe n government agencies offer a better customer experience, they improve their impact across multiple priorities. - 11/19/19 The Public Sector Gets Serious About Customer Experience - The importance of customer expe rience is growing everywhere. As customer expectations rise, government agencies are doubling down on improving service delivery in response to this trend. - 11/19/19 The Art of Governing Through Questions - Elected officials and other government leaders are tasked with putting out fires, both figuratively and literally, that have a direct impact on the lives of their citizens. Adapti ve leadership can be useful when issues don't have easy solutions. - 11/19/19 This Digital Sheriff Helps Cities Wrangle Airbn b Rules - Airbnb - type rentals are popping up in residential neighborhoods across the country. This trend has left cities struggling to enforce rules for everything from problem party houses to investors buying up too many rental properties. - 11/19/19 The Power to Think Ahead in a Reckless Age - In this TED Talk, author Bina Venkataraman answers an important question of our time: How can we secure our future and do right by future generations? - 11/19/19 SGR LEADERSHIP CONFERENCE SPEAKER SPOTLIGHT - NOLAN SUNDERMAN A CEO's Guide to Gender Equality - More leaders are c ommitting

themselves to gender equality goals for their organizations, yet progress h as been s low. Th is a r t icle u t ilizes in for m at ion fr om m u lt ip le sou r ces t o p r ovide in s igh t in t o t h is com p lex is su e. - 11/ 12/ 19 Hu n dr eds of Th ou san ds of Peop le Read Novels on In s t agr am . Th ey May be t h e Fu t u r e - Th e New York Pu blic Libr ar y r e leased an exp er im en t la s t yea r t o p u t t h e fu ll t ext of n ovels in it s In s t agr am St or ies . Now, it is es t im a t ed t h a t 30 0 ,0 0 0 p eop le a r e r ead in g books t h is way. - 11/ 12/ 19 Tir ed of Pr ocras t in a t in g? To Over com e It , Take t h e Tim e t o Un der s t an d It - You m ay oft en fin d you r self p u t t in g off wor k t h a t n eeds t o be don e for a n u m ber of r eason s . Ou r t en den cy t o p r ocr as t in a t e is root ed in a very h u m an n eed to feel com p et en t an d wor th y. Her e a r e t h r ee h elp fu l t ip s t o br eak t h e p r ocr as t in a t ion cycle . - 11/ 12/ 19 Th e On e Th in g Th a t ' s Likely Miss in g Fr om You r Job Sear ch St r a t egy - Or gan iza t ion s com m it t ed t o em p loyee exp er ien ces a re r e- t h in kin g t h e s t an dar d ap p lica t ion p r ocess . Wh ile cover le t t er s an d r efer r a ls a r e an im p or t an t p a r t of an y job sea r ch , se lf- ca r e is ju s t a s essen t ia l t o you r job sea r ch s t r a t egy. - 11/ 12/ 19 Wh y You Need t o Make a ' Wh en I Die ' File— Befor e It ' s Too La t e - Pu t t in g t oget h er a “ Wh en I Die” file m ay be t h e s in gle m os t im p or t an t t h in g you can do before you d ie t o save you r loved on es in ca lcu lable t im e, m on ey, an d su ffer in g. - 11/ 12/ 19 5 Reason s Wh y Ext r em e Ear ly Ris in g Can Be Ben eficia l For You - We a ll n eed p er son a l t im e t o focu s an d r eflect , bu t oft en do n ot fin d t im e t o squ eeze qu ie t t im e in t o ou r h ect ic sch edu les . Here a re five r eason s wh y ext r em e ea r ly r is in g can be ben eficia l for you r s t a t e of m in d . - 11/ 12/ 19 Su r r ou n d You r self Wit h Peop le Wh o Wan t You t o Su cceed - Th is a r t icle p r ovides advice , t ip s , an d in s igh t s fr om a r ea l en t r ep ren eu r wh o h as bu ilt a su ccess fu l, in n ova t ive bu s in ess . - 11/ 12/ 19 Wou ld You Dr in k Desa lin a t ed Seawat er ? Recycled Sewage Wat er ? Get Ready t o Fin d Ou t - Dr in kin g wa t er is in sh or t su p p ly, bu t t h er e a r e t wo la r gely u n t app ed sou r ces : t h e ocean an d sewage. - 11/ 12/ 19 GUEST CURATOR - JILL SILVERBOARD Rediscovering the Learning Mind: Why the Professional Development Path Leads to Success - This article highlights the benefits and need for public managers to make continuous learning a priority. A key takeaway is that, as public managers, we must keep learning in order t o spark new ways of thinking about old and new problems. - 11/5/19 Design Leadership Progr ams that Succeed in 2019: 5 Top Trends in Leadership Development - Each year FlashPoint explores upcoming leadership development trends and research to understand how we can better develop leaders. Here are the top five trends, based on 2018's research. - 11/5/19 Servant Leadership: Why It Matters - Servant leadership must begin with a conscious, committed choice to serve others, first. Here is a checklist of questions aimed at revealing whether we are truly servant leaders. It asks the question, "Are there more ways in which one's service to employees and stakeholders may be amplified?" - 11/5/19 How Empathic and Active Listening Can Improve Workplace

Communication - Em p at h ic com m u n ica t ion in volves act ive lis t en in g, su sp en s ion of ju dgm en t , an d t im e. As leader s , we m u s t lis t en fr ee of d is t r act ion s an d wit h p a t ien ce t o r ea lly h ea r o t h er s . - 11/ 5/ 19 Wh at Is Learn in g Agilit y, An d How Do You Nu r t u r e It ? - Th e lea rn in g agile a r e p eop le wh o kn ow wh a t t o do in s it u a t ion s of u n cer t a in t y. As em p loyer s , we n eed t o h ir e an d develop agile lea rn er s t h a t a r e equ ip p ed t o dea l wit h u n cer t a in t y an d be com for t able wit h ch an ge. - 11/ 5/ 19 7 Differen ces Bet ween Bein g a Leader an d a Man ager - You m igh t as su m e a ll m an ager s a r e t h e sam e u n t il you fin d on e wh o ' s a lit t le d iffer en t . Th is p er son isn ' t m er ely a m an ager — t h ey' r e a leader . In som e cases , t h e d is t in ct ion bet ween t h ese two is a ll in h ow you see you r self as you lead o t h er s . - 11/ 5/ 19 Wor k wit h Peop le fr om Wh er e Th ey Ar e - Th e bes t coach es con s ider t h e in d ividu a l cap acit y of t h eir t eam befor e con s ider in g sp ecific ap p roach es for develop m en t . Th ey coach a t an in d ividu a l level, kn owin g t h a t each p er son is u n iqu e. - 11/ 5/ 19 Wh y “ Bu r n ou t ” Is Tr en d in g On Dict ion ar y.com & How To Pr even t It - " Bu r n ou t " h as been ca t egor ized as an occu p a t ion a l p h en om en on by t h e Wor ld Hea lt h Or gan iza t ion an d is n ow an officia l d iagn os is . Th is a r t icle ou t lin es 10 p reven t ive m ech an ism s t o h elp u s iden t ify an d avoid bu r n ou t . - 11/ 5/ 19 SGR LEADERSHIP CONFERENCE SPEAKER SPOTLIGHT - COLLEEN MCMANUS The Great Vampire Epidemic of the 1720s - To get into the spirit of Halloween, read about "The Great Vampire Epidemic" of the 1720s. - 10/29/19 The Spy Who Came Home - "The Spy Who Came Home" is a fascinating article about a CIA spy overseas who returned to his hometown and became a street cop with a true servant leader’s heart for his community. - 10/29/19 These 6 Pioneering Women Helped Create Modern Computers - Did you know that the first general - purpose computer was actually programmed by a half - dozen female math whizzes? - 10/29/19 Getting Personal About Change - Leaders looking to successfully implement major changes in their organizations s hould consider the mind - sets and behaviors of employees. - 10/29/19 4 Ways To Be More Confident At Work - According to studies by Do n Moore of Carnegie Mellon University, people are more likely to be swayed by confidence than expertise — and this may explain why swagger may get you promoted faster than experience and skills. Here are four ways to boost your confidence, without falling in to the "fake it 'til you make it" trap. - 10/29/19 Always Adversarial: Why High - Conflict Leaders are On The Rise in Business and Politics - High - conflict lea ders — those who increase conflicts instead of resolving them — are on the rise. This article outlines three reasons why their numbers are growing in business, politics, and in organizations of all sizes across sectors. - 10/29/19

Th e Cit y of San An gelo is Givin g Away 3,0 0 0 Fr ee Water Con ser va t ion Kit s - Th e Cit y of San An gelo , Texas , is g ivin g away 3,0 0 0 fr ee wa t er con ser va t ion kit s on a fir s t com e, fir s t s er ved bas is . - 10 / 29 / 19 New Book fr om For m er Da llas Officer Em p h as izes Com m u n it y Policin g - Excellen ce in Policin g: Sim p le Ways t o Exceed Cit izen Exp ect a t ion s in Ever y En cou n t er is a n ew book by Pa les t in e , Texas , Ch ief of Police An dy Har vey t h a t em p h as izes com m u n it y p olicin g as t h e key t o ch an gin g a t t it u des on bot h s ides of t h e t h in b lu e lin e . - 10 / 29 / 19 SGR LEADERSHIP CONFERENCE SPEAKER SPOTLIGHT - BRIAN CRAWFORD “What I Wish I’d Known When I Started My Career”: 11 Innovators Tell US - To achieve victories, one must overcome obstacles on the path to success. Eleven Ted Fellows provide insight into how to overcome these obstacles. - 10/22/19 Grapevine Library Making History with Accommodations for Those with Sensory Needs - The Grapevine Public Library has become the first library in Texas to become sensory - inclusive. Patrons with sensory needs can now get a sensory bag at the information desk that includes noise -canceling headphones, fidget toys, and weighted lap pads. - 10/22/19 Jobs Lost, Jobs Gained: What the Future of Work Will Mean for Jobs, Skills, and Wages - With technological adv ancement moving at a rapid pace, there is rising concern that many workers will end up jobless as automation renders human workers unnecessary. - 10/22/19 A Reminder That 'Fake News' Is An Information Literacy Problem - Not A Technology Problem - As society contin ues to prioritize speed over accuracy, the rapid spread of "fake news" and disinformation will continue. However, teaching information literacy and critical thinking, rather than focusing on technological improvements, can lessen the impact of fake news. - 10/22/19 Lawmaker: Texas Should Curb Veteran Homelessness Using Abilene Model - The City of Abilene, Texas, was recently recognized by the federal government as having effectively ended veteran homelessness. Its strategy should serve as a guide for leaders to achieve the same goal in their cities. - 10/22/19 Arlington, Texas, Wins Storytelling Award for Government - Through its use of social media and other communication channels, the City o f Arlington, Texas, has won the first - ever Sharman Stein Award for Storytelling Changemakers, a new accolade created to highlight local governments doing excellent work in communications and resident engagement. - 10/22/19 Neuroscience Says Your Body and Mind Get Stronger When You Focus on This One Thing - According to neuroscientists, you can improve your physical and mental health by focusing on one thing: Gratitude. - 10/22/19 How to Excel at the Moments that Matter in Life: Think Like an Actor - Here are three basic techniques for putting your best foot forward during interpersonal interactions. - 10/22/19

SGR SERVANT LEADERSHIP CONFERENCE 2020 The Old College Try: Getting Students Into Government - A new initiative by the Volcker Alliance is aimed at making it easier for organizations at the federal, state, and local levels to find fresh talent while getting leaders from different branches of go vernment together in different regions around the country to identify what they need locally. - 10/15/19 From Promise to Delivery: Overcoming the Strategy Problem in the Public Sector - Governm ents that make bold forecasts in their strategic planning often don't achieve the promised impact. - 10/15/19 9 Signs an Employee Deserves a Promotion (Which Never Appear on Performance Evaluations) - When it comes to promoting employees, leaders are looking at more than skills, qualifications, and experience. - 10/15/19 College Towns Are The Next Big Thing For Startups - Nearly 50% of millennials are looking to start their own business in the next three years, and these students and recent graduates are looking to college towns to provide the ideal location for startups. - 10/15/19 A Bette r Way to Lead Large - Scale Change - Leaders who focus equally on the hard and soft elements when leading change in their organization increase their chance for success. - 10/15/19 5 Interview Questions That Will Help You Hire Better People - Most job interview questions focus on competency and character, but this method can often cause us to make bad hires. By focusing on questions about emotional intelligence, you can avoid the competency bias and find the hidden potential in candidates. - 10/15/19 Here’s an Example of a Perfect Resume, According to Harvard Career Experts - Resume writing can easily become tedious and complicated, but it doesn't have to be an overwhelming process. Here are four tips that can make your resume stand out from the crowd. - 10/15/19 Bad Meetings Dr ain Time and Energy – Here Are 6 Ways to Lead Ones that Engage and Inspire - Learn to avoid leading meetings that are useless, boring, repetitive, or that accomplish little and follow these six tips for a better approach to engaging your audience. - 10/15/19 GUEST CURATOR - KELLY SHOEMAKER How To Control Your Brand Message From the Ground Up - Your employees are your b rand ambassadors. This article outlines four basic branding principles that your employees should know. - 10/8/19 17 Daily Af firmations for Leaders - Keep a couple of affirmations front and center each day, and soon you will see positive results. - 10/8/19 Proven Retention Strategies to Help Reduce Employee Turnover - Try these strategies to improve the employee experience and reduce employee turnover. - 10/8/19 How to Talk to an Employee Who Isn’t Meeting Their Goals - Employees who aren't hitting the mark may need coaching in orde r to make the changes required to meet their goals and the organization's expectations. - 10/8/19

You Don ’t Need t o Meet Ever y Qu a lifica t ion t o Ap p ly for a Job - If you h ave t h e r igh t a t t it u de, t h e skills you n eed t o lan d t h e p er fect job can be lea r n ed ou t s ide t h e clas s r oom . - 10 / 8 / 19 Th e Su r p r is in g Habit s of Or ig in a l Th in ker s - How do cr ea t ive p eop le com e u p wit h gr ea t ideas? Here a r e t h r ee u n exp ect ed h abit s of or ig in a l t h in ker s . - 10 / 8 / 19 Th e Declin e of Team wor k in Sp or t s - Sp or t s t eam s m ay n ot be t h e bes t exam p les of h ow h ea lt h y t eam s sh ou ld fu n ct ion becau se m an y a t h le t es h ave n ot lea rn ed t o h ar n ess t h e p ower of t eam wor k an d collabor a t ion . - 10 / 8 / 19 Sleep less in Cit y Ha ll - Wh at keep s loca l gover n m en t m an ager s u p a t n igh t ? Wh ile t h e an swers t o t h is qu es t ion a r e m os t ly wh a t you ' d exp ect , t h er e is on e con cer n t h a t is qu ickly ga in in g p r om in en ce. - 10 / 8 / 19 MEET BEN BRAY If There’s Only One Woman in Your Candidate Pool, There’s Statistically No Chance She’ll Be Hired - A Harvard Business Review study confirms that if there's only one woman in your candidate pool, there's statistically no chance she'll be hired. To overcome implicit bias, we must do a better job of ensuring that candidate pools are diverse. If yo u'd like more information about SGRecruiter , the only platform in the nation for local governments that helps to overcome implicit bias, contact Lori Philyaw . - 10/1/19 Want a Better Decision? Plan a Better Meeting - Why are so many decision - making meetings doomed from the start? Here are three questions you s hould ask yourself before you plan your next meeting. - 10/1/19 How Do Good Leaders Give Advice? The Short Answer: Th ey Don’t - Poor leaders are often so busy dispensing advice and micromanaging, they lack a full understanding of the situation or decision being made and are unaware of all the issues at stake. What's the answer? Coaching. - 10/1/19 Your Professional Decline Is Coming (Much) Sooner Than You Think - The inevitability of professional decline is often viewed with dread and feelings of uselessness. However, it can present a wonderful opportunity for you to achieve happiness by dedicating more time to forming deeper relationships and focusing less on work. - 10/1/19 Should You Use Airport USB Charging Stations? - Did you know — public USB charging stations at airports are almost as dangerous as public Wi - Fi connections? Here are five tip s for protecting your data and personal information. - 10/1/19 Why Your M eetings Stink — and What to Do About It - Are you leading effective meetings that encourage engagement and critical thinking and create an environment in which employees feel free to discuss their ideas? If not, here are a few strategies to turn your dull me etings into opportunities for collaboration. - 10/1/19 El Paso Fire Stations Equipped with Pet Microchip Scanne r - In a fantastic customer service move, El Paso, Texas, has equipped all of its fire stations with pet microchip scanners. - 10/1/19 This Is What Optimists Can Teach You About Dealing With St ress - Finding yourself facing a difficult task or a looming project deadline can

cause a high degree of stress, but managing that stress through a positive, op t im is t ic ou t look m ay be t h e key t o keep in g you r cool. - 10 / 1/ 19 MEET KRISTIN NAVARRO Sausali to Public Library Promotes Lifelong Learning - On a mission to provide free and open access to information and resources, the Sausalito, California, Public Library mod ernized their website, offering several ways for visitors to explore all the library has to offer. - 9/24/19 Speaking at a City Council Meeting - The City of Plano, Texas, has prepared a very helpful guide for citizens wishing to speak at council meetings. Contact Shannah Hayley , Director, Communications and Community Outreach, for more information. - 9/24/19 Three Keys to Faster, Better Decisions - Here are three practices to help leaders make better, well - informed decisions. - 9/24/19 6 Dos and Don’ts for Next - Level Slides - Follow these six simple rules to create exceptional slides that will engage your audience at your next presentation. - 9/24/19 How Ignorance Makes Us Cocky - The Dunning - Kruger Effect is a cogn itive quirk in which people with the least amount of knowledge or skill in a given field are as confident as those with the most expertise —and misinformation is a major contributor to this phenomenon. - 9/24/19 Are You a Leader, or Just Pretending to Be One? - Have we forgotten what true leadership is? This article examines the di sparity between what we expect and want from our leaders and what we are actually getting. - 9/24/19 Venture Capitalist Spreading Funding to Middle America - Billionaire Steve Case, the co - founder of America Online, is trying to steer venture capitalists and their money to the sm all cities and towns of Middle America. In this interview, he discusses his reasons and strategies for success. - 9/24/19 How to Create a Corporate Culture That Attracts (and Keeps) Top Talent - Does your organization's culture promote job satisfaction? Here are four tips for creating a culture that engages employees and fosters an environment of positivity and productivi ty. - 9/24/19 Austin Tech Company To Use 3D Printers To Build Homes for the Homeless - Community First! Village, a non - profit in Austin, Texas, that provides housing for men and women who are chronically homeless, is teaming up with ICON to use 3D printers to build houses. - 9/26/19 GUEST CURATOR - JEFF NAFTAL How Empathetic Should A Servant Leader Be? - Empathy for a servant leader is less a matter of quantity than quality. - 9/17/19 Leading By Example - To be a leader, you need to act the part. - 9/17/19 Empathy as a Crucial Leadership Competency for Servant Leaders - Empathetic leaders are crucial to a high performing organization. - 9/17/19

Th e Rit z - Car lt on Leader sh ip Cen t er - Ser van t Leader sh ip : Em p at h y - Em p at h y fr om leader s u n locks t h e p ower of t h e d iver s it y of t h eir or gan iza t ion s . - 9 / 17/ 19 Wh at Does It Mean To Be Gr ea t ? - A leader ’s gr ea t n ess com es fr om wit h in , n ot ju s t fr om t h eir ou t war d act ion s . - 9 / 17/ 19 Wh y In clu s ive Leader s Ar e Good for Or gan iza t ion s , an d How t o Becom e On e - Her e a re t h e skills you n eed t o becom e an in clu s ive leader . - 9 / 17/ 19 Lesson for Recr u it er s : Take a Ch an ce on Non t r ad it ion a l Can d ida t es - Diver s it y in volves g ivin g ap p lican t s with n on t r ad it ion a l backgr ou n ds a ch an ce a t t h e r o le . - 9 / 17/ 19 Wh y You Sh ou ld Never Tell You r Coworker Th ey’re ‘Well- Sp oken ’ - Mic roaggressions harm an organization and are something that good leaders are conscious of. - 9/17/19 SGR LEADERSHIP CONFERENCE PNW SPEAKER SPOTLIGHT - JULIE UNDERWOOD The Surprising Science of Happiness - Harvard psychologist and author of Stumbling on Happiness , Dan Gilbert, challenges the idea that we'll be miserable if we don't get what we want in this fascinating TED talk. - 9/10/19 San Marcos on Track to Offset 100% of Base line Greenhouse Gas Emissions by 2022 - The City of San Marcos, Texas , is on its way to becoming a leading environmentally friendly city thanks to its newly established sus tainability committee. - 9/10/19 Jeff Bezos Knows How to Run a Meeting. Here's How He Does It - Amazon founder and CEO Jeff Bezos has three simple rules for making meetings more productive. - 9/10/19 10 Behaviors Sabotaging Your Leadership Skills - Have you ever let yourself go on auto - pilot in response to a stressful s ituation in the workplace? Here are the 10 auto - pilot behaviors most frequently used and how to avoid them. - 9/10/19 The Journey to an Agile Organization - Traditional organizations are built around a static, siloed, structur al hierarchy; agile organizations operate as a network of teams engaged in rapid learning and decision - making cycles. There are several paths to agility, but successful agile transformations all share these common elements. - 9/10/19 The 10 Traits of Mentally Tough People - Do you feel mentally tough? Here are 10 characteristics the mentally tough have in common. - 9/10/19 It’s the Middle of the Night. Do Yo u Know Who Your iPhone is Talking to? - “What happens on your iPhone stays on your iPhone" — or so Apple claims. In reality, hidden app trackers are siphoning your data in ways you may be completely unaware of. - 9/10/19 Governments Failing to Understand Global Catastrophic Risks: Report - Researchers fr om Cambridge’s Center for the Study of Existential Risk (CSER) released a new report on what governments can do to understand and inform policy around human - driven catastrophic risks. - 9/10/19

SGR LEADERSHIP CONFERENCE PNW SPEAKER SPOTLIGHT - SCOTT MI NNIX In Command of Guardians: Executive Servant Leadership for the Community of Responders - In Command of Guardians is Eric Russell’s latest book. Eric retired as a Captain from the United States Air Force Fire and Emergency Services and currently serves as an Associate Professor of Homeland Security i n the Department of Emergency Services at Utah Valley University. If you are a member of the responder community and believe in servant leadership principles, Eric’s book is worth a read. - 9/3/19 How Successful CEOs Start Their Mornings - How do successful CEOs begin their mornings? By routinely practicing these five value - adding activities. - 9/3/19 Humanity as a Com petitive Advantage - As technological advances skyrocket, spurring innovative approaches in many fields, the human factor is increasingly ignored. However, the skills of social interaction, rather than technical knowledge, will become the most vital compon ent of a team's success in the future. - 9/3/19 The Fastest Path to the CEO Job, According to a 10 - Year Study - Tr ue leaders recognize the importance of decisiveness, reliability, adaptability, and the ability to engage for impact. Here are three "career catapults" that foster these qualities and set successful CEOs apart. - 9/3/19 Are You Mentorable? - Are you looking for a mentor? Here are five characteristics of mentorability that will determine your success as a mentee. - 9/3/19 Want a better decision? Plan a better meeting - Tired of meetings that sap time, produce limited results, and impede the decision - making process? Here are some strategies for getting the most out of meetings. - 9/3/19 18 Hard Things to Do If You Want to Be a Successful Leader - The path of a leader can often be challengi ng. Here are 18 rules that, while sometimes difficult, will lead to success. - 9/3/19 What I Learned from Giving Up Everything I knew as a Leader - Former COO of Delta, Jim Whitehurst, thought he knew the rules of leadership until he took a leap of faith and joined another company, discovering that there was more to leadership than he knew. - 9/3/19 GUEST CURATOR - TROY RIGGS Ola t h e Makes Tr an sp aren cy a Pr ior it y - Ola t h e , Kan sas , p r ides it s e lf on t r an sp ar en cy an d da t a - d r iven decis ion m akin g bu t wan t ed t o im p rove u p on t h ose idea ls . By t u r n in g t h eir govAccess webs it e in t o a “ vir t u a l cit y h a ll,” cit izen s a r e bet t er in for m ed , an d cit y dep ar t m en t s h ave im p roved cr oss - fu n ct ion a l r ela t ion sh ip s . - 8 / 27/ 19 We wou ld like t o t h an k Kim St u ar t , Direct or of Com m u n ica t ion s for t h e Cit y of Au r ora , Color ado, for sp eakin g a t SGR' s u p com in g 20 19 Ser van t Leader sh ip Con fer en ce- Pacific Nor t h wes t in t h e Cit y of Sh er wood ,

Oregon, on September 19 - 20 . Regis t er t oday t o lea rn s t r a t egies for or gan iza t ion a l su ccess fr om h igh - p er for m in g, in n ova t ive , an d p r ogr ess ive or gan iza t ion s . - 8 / 27/ 19 Wash in gt on , Ham ilt on Pr ovide Mor a l In t egr it y Lesson s for Wor kp lace Leader s - Today’s leader s can lea rn fr om ou r n a t ion ’s fou n d in g fa t h er s . Faced with defen d in g a you n g n a t ion aga in s t Br it ish for ces , Geor ge Wash in gt on an d h is a ide- de- cam p , Alexan der Ham ilt on , dem on s t r a t ed t h e h igh es t m or a l in t egr it y by va lu in g h on es t y, cu lt iva t in g t r u s t , an d own in g u p t o weakn ess . - 8 / 27/ 19 3 Skills Mar t in Lu t h er Kin g Jr . Mas t er ed t o Becom e a Tr an s for m at ion a l Leader - St eady leader sh ip du r in g ch a llen gin g t im es can h ave a b igger im p act wit h t h r ee essen t ia l skills dem on s t r a t ed by Mar t in Lu t h er Kin g, Jr .: em p a t h y, con t in u ou s lea r n in g, an d speakin g t h e t r u th , even wh en it ’s u n com for t able . - 8 / 27/ 19 Wh y Isn ’t ' Ser van t Leader sh ip ' More Pr eva len t ? - Servan t leader sh ip is an age- old con cep t , su gges t in g a leader ’s p r im ar y r o le is t o ser ve o t h er s , in clu d in g em p loyees . It ’s a con cep t t h a t , wh ile easy t o u n der s t an d , is m or e d ifficu lt t o com e by in t oday’s en viron m en t , wh ich t en ds t o be focu sed on p ower , con t r o l, an d sh or t - t erm r esu lt s . - 8 / 27/ 19 Can Ser van t Leader sh ip Tr an s for m You r Team ? - Ser van t leader sh ip p r ior it izes t r an sp ar en cy an d t r u s t , wh ich em p owers em p loyees t o be in con t r o l of t h eir wor k des t in y. Ser van t leader s focu s on an op en , t wo- way exch an ge of ideas t h a t r edu ce m icr om an agem en t an d p r oact ively lever age em p loyees ’ s t r en gt h s . - 8 / 27/ 19 Ser van t Leader sh ip in Act ion - Ser van t leader sh ip is abou t ser vin g em p loyees well— p r ovid in g d ir ect ion an d su p p or t by celebr a t in g su ccesses an d g ivin g gu idan ce wh en t h in gs get off t r ack. Th is ap p r oach en su r es you r t eam is em p ower ed t o t ake ca r e of you r cu s t om er s . Read t es t im on ia ls of ser van t leader s fr om or gan iza t ion s like Sou t h wes t Air lin es , t h e Un it ed St a t es Ar m y, Syn ovu s Fin an cia l, an d Pop eye’s Lou is ian a Kit ch en . - 8 / 27/ 19 6 Key Ser van t Leader sh ip At t r ibu t es - Ser van t leader sh ip r equ ir es a d iffer en t , m or e collabor a t ive ap p r oach to lead in g t eam s . Wh ile t h er e h as yet t o be a con sen su s on a fr am ewor k for wh a t it t akes t o be a su ccess fu l ser van t leader , t h is au th or iden t ifies s ix key a t t r ibu t es h e believes a r e im p or t an t t o cu lt iva t e . - 8 / 27/ 19 Th e Bas ics on Bein g a Ser van t Leader - Ser van t leader s a r e en cou raged t o t h in k abou t fou r d ir ect ion s of leader sh ip — down , u p , la t er a lly, an d in —an d con s ider h ow t h eir act ion s in each of t h ese r ea lm s n ot on ly r eflect on t h e t eam s t h ey wor k wit h bu t wh o t h ey ar e as leader s . Th e leader ’s ch ar act er an d con du ct a r e r eflect ed in each on e of t h ese d ir ect ion s . - 8 / 27/ 19 Ser van t Leader sh ip ? Bu t I am t h e Boss ! - Ser van t leader sh ip is a con sciou s decis ion m ade by leader s t h a t a r e m ot iva t ed t o en su re t h eir t eam s fu n ct ion a t t h e h igh es t levels . Th is au t h or h igh ligh t s t h r ee ch ar act er is t ics t o a s s is t leader s in t er es t ed in cu lt iva t in g a ser van t leader sh ip cu ltu r e . - 8 / 27/ 19 SGR LEADERSHIP CONFERENCE PNW SPEAKER SPOTLIGHT - SARAH MEDARY The New Hiring Practices At McKinsey And Goldman Sachs - The cost of bad hires and the hit - or - miss nature of traditional hiring practices are

leading companies to introduce tools like digital gaming assessmen t s an d video in t er views in t o t h e p rocess . McKin sey an d Goldm an Sach s a re t wo or gan iza t ion s t h a t r ecogn ize n ew s t r a t egies a r e n eeded t o fin d gr ea t t a len t . SGR’s SGRecr u it er p la t for m is a n ew an d u n iqu e way t o r each p ass ive can d ida t es in exp en s ively. For m or e in for m at ion , con t act Lor i Ph ilyaw. - 8 / 20 / 19 Leader sh ip Mean s Havin g to Say You Ar e Sor r y - In order t o develop an d m ain t a in a s t r on g r e la t ion sh ip wit h you r t eam , you h ave t o le t go of you r ego an d lea r n a s im p le p h rase: " I' m sor ry." Her e a r e a few fact or s for au t h en t ic leader s t o con s ider wh en m akin g t r u e ap ologies . - 8 / 20 / 19 Sick of t h e Cu lt u r e of Con t em p t ? Her e Are 5 Ways You Can Su bver t It - Her e a r e five p ower fu l ways t o su bver t t h e cu r r en t cu lt u r e of con t em p t an d con s t an t p olit ica l p ola r iza t ion we a re livin g in an d cr ea t e op en , h on es t , an d pos it ive ch an n els of com m u n ica t ion . - 8 / 20 / 19 Th r ee Keys t o Fas t er , Bet t er Decis ion s - Even wit h t ech n ologica l im p r ovem en t s t h a t h ave in cr eased t h e am ou n t an d u sefu ln ess of da t a an d r a ised awaren ess of cogn it ive b ias , decis ion - m aker s con t in u e t o be fr u s t r a t ed with u n der wh elm in g r esu lt s . To im p r ove ou t com es , leader s sh ou ld p r act ice t h ese t h r ee decis ion - m akin g fixes . - 8 / 20 / 19 12 Habit s Of Gen u in e Peop le - We h ave been bom bar ded in r ecen t yea r s wit h eviden ce su gges t in g em ot ion a l in t elligen ce is closely lin ked t o wor k p er for m an ce an d su ccess . Bu t a r e t h ese dem on s t r a t ion s of em ot ion a l in t e lligen ce au t h en t ic? Here a r e 12 t r a it s t h a t can h elp you iden t ify gen u in e em ot ion a l in t elligen ce in you r self an d o t h er s . - 8 / 20 / 19 How t o Fix You r Hir in g Pr ocess - Desp it e t h e r ise of on lin e t ools an d r ecr u it m en t ou t sou r cin g, m an ager s a r e becom in g less effect ive a t fin d in g t h e bes t h ir es . In t h is in t erview, Pet er Cap p elli, p r ofessor a t t h e Un iver s it y of Pen n sylvan ia ’s Wh ar t on Sch ool of Bu s in ess an d d ir ect or of it s Cen t er for Hu m an Resou r ces , ou t lin es bet t er ways t o as sess can d ida t es an d iden t ify in t ern a l t a len t . - 8 / 20 / 19 Con t es t Win n er s Cr ea t e Ar t on St or m Dr a in s - Th e Cit y of Lu bbock, Texas , h as im p lem en t ed a fu n an d cr ea t ive way t o p r om ot e awar en ess of t h e effect s of p ollu t ed s t or m dra in s on t h e cit y' s lakes an d wa t er ways as p a r t of it s Fir s t Fr iday Ar t Tr a il. - 8 / 20 / 19 In s ide t h e Black Hole Im age Th a t Made His t or y - For t h e fir s t t im e ever , we can view th e su per m ass ive b lack h ole, w it h t h e m ass of sever a l b illion su n s , t h a t swir ls a t t h e cen t er of a ga laxy m or e t h an 55 m illion ligh t - yea r s away. - 8 / 20 / 19 SGR LEADERSHIP CONFERENCE PNW SPEAKER SPOTLIGHT - BRIAN CRAWFORD Bored and Lonely? Blame Your Phone - Learn how technology is affecting our emotions and how our devices transform them. - 8/13/19 Performance Management in Agile Organizations - These performance -management practices can help agile organizations adapt and ensure goals are meaningful and linked to busi ness priorities. - 8/13/19 After Dec ades of Pushing Bachelor’s Degrees, U.S. Needs More Tradespeople - Campaigns to revive vocational education opportunities are being driven by a high demand for trade skills. - 8/13/19

Cit y of Lu bbock Un veils New Pu blic Ar t Map - A n ew u ser - fr ien d ly in t er act ive m ap m akes it easy for r es iden t s an d vis it or s t o exp er ien ce t h e r ich beau ty an d d iver s it y of p u blic a r t in Lu bbock, Texas . - 8 / 13/ 19 Cr it ica l Th in kin g is a 21s t - Cen t u ry Essen t ia l – Her e’s How t o Help Kids Lear n It - Help ch ild r en develop cr it ica l t h in kin g skills by askin g t h em th ese fou r qu es t ion s . - 8 / 13/ 19 Pu blic Sp eakin g Is No Lon ger a ' Soft Skill.' It ' s You r Key t o Su ccess in An y Field - Hon in g you r p u blic sp eakin g skills an d lea r n in g t h e a r t of p er su as ion can advan ce you r ca reer an d h elp you becom e m or e su ccess fu l. - 8 / 13/ 19 St r a t egic Plan n in g Is A Process— Not An Even t - Use t h ese t ip s t o cr ea t e an effect ive an d m ean in gfu l s t r a t egic p lan n in g p r ocess for you r or gan iza t ion . - 8 / 13/ 19 Th e Case for Doin g Not h in g - Bein g bu sy isn ’t a s t a t u s sym bol. Som et im es , doin g n ot h in g is exact ly wh a t we n eed t o em br ace t o becom e m or e cr ea t ive, be bet t er a t p r oblem - solvin g, an d in cr ease ou r p r odu ct ivit y. - 8 / 13/ 19 GUEST CURATOR - TOBIN FOLLENWEIDER Lin coln ’s Leader sh ip Tr a it s - I fin ish ed Team of Riva ls by Dor is Kear n s Goodwin la s t yea r . It is a t om e bu t well wor t h t h e r ead . As ide fr om h is g ift s a s a p olit ica l s t r a t egis t an d or a t or , I was s t r u ck by Lin coln ’s willin gn ess t o t ake r esp on s ib ilit y for bad ou t com es . - 8 / 6 / 19 Wh at ’s Gon e Wr on g Wit h Dem ocr acy - Jam es Mad ison an d t h e Fou n d in g Fa t h er s cr ea t ed a for m of gover n m en t t h a t h ad n ot exis t ed p r ior , a t leas t n ot in t h is form . It s s t r en gth h as p r oved u n den iable over t h e p as t 24 2 year s , an d I h ave been sea rch in g for h ow ou r for m of gover n m en t con t in u es t o im p r ove an d avoid s t agn a t ion . Th e a r t icle addr esses t h e p r ior it ies for gover n m en t in s t it u t ion s for t h e 21s t cen t u r y, in clu d in g bet t er fidu ciar y r esp on s ib ilit y an d m ore act ive com m u n it y en gagem en t . - 8 / 6 / 19 Five Leader sh ip Lesson s Fr om Jean - Lu c Pica r d - As a Gen Xer , I gr ew u p wa t ch in g TV so I gu ess it sh ou ldn ’t be su r p r is in g t h a t a fict ion a l ch ar act er , Cap t a in Jean Lu c Pica r d (St a r Tr ek: Th e Next Gen er a t ion ) , becam e on e of m y leader r o le m odels . Pica r d is a p r in cip led , su p p or t ive , an d h u m ble leader wh o gen er a lly does a gr ea t job of ba lan cin g au t h or it y an d leader sh ip . I t h in k t h is For bes a r t icle lays ou t h is leader sh ip s t yle well. - 8 / 6 / 19 All Man agem en t Is Ch an ge Man agem en t - I like t h e s im p licit y an d d ir ect n ess of t h is a r t icle . Rober t Sch affer p oin t s ou t t h a t s t r ivin g for in n ova t ion an d im p r ovem en t sh ou ld n ot be an ext r aor d in a r y even t— it sh ou ld be r ou t in e . Everyon e wh o is a m an ager m u s t be ch an ge- m an ager s . - 8 / 6 / 19 TEDxSt Ch ar les - Mar t y Lin sky - Adap t ive Leader sh ip - Lead in g Ch an ge - Mar t y Lin sky is a p r ovoca t eu r . Wh ile a t t im es in fu r ia t in g , Pr ofessor Lin sky t h or ou gh ly u p en ded m y ideas abou t in s t it u t in g ch an ge. I oft en u se h is con cep t s . - 8 / 6 / 19 Lead in g an d Man agin g Com p lex Ch an ge - Som et h in g I a lso u se qu it e a b it is Tim Kn os t er ’s “ Lead in g an d Man agin g Com p lex Ch an ge” m odel. Th er e

are numerous change management models, but I find Knoster’s model ver y in s igh t fu l an d act ion able . - 8 / 6 / 19 Liker on Lean Leader sh ip - I h ave been wor kin g ea r n es t ly on p r ocess im p r ovem en t for t h e la s t five yea r s . I r ea lly believe in t h e efficacy of Lean , an d I h ave h ad a lo t of su ccess wit h Lean wit h in t h e St a t e of Color ado. Un for t u n a t e ly, a d is t r es s in g n u m ber of Lean p r oject s seem t o fizz le ou t . Jeffery Liker wrote a book called The Toyota Way that helped me recalibrate my approa ch to Lean in the public sector. - 8/6/19 BS Jobs: How Meaningless Work Wears Us Down - I think that one of the fu ndamental requirements of a leader is to protect employees from meaningless work. Based on the information in this NPR podcast, an astounding 40% of the people surveyed were convinced that if their job didn't exist, it would make no difference at all. - 8/ 6/19 SGR LEADERSHIP CONFERENCE PNW SPEAKER SPOTLIGHT - DORI LEE Exp er ien ce t h e Ap ollo 11 Lu n ar Lan d in g - Th is is t h e 50 t h an n iver sa r y of Neil Ar m s t r on g’s “ ... on e sm all s t ep for m an , on e g ian t leap for m an kin d .” It is easy t o lose t h e sen se of am azem en t t h e en t ir e wor ld h ad wh en m an fir s t lan ded on t h e m oon . Relive t h a t am azin g m om en t by wa t ch in g t h e lan d in g via t h e act u a l video an d lis t en in g t o t h e voice r ecor d in g fr om t h e lu n ar m odu le. - 7/ 30 / 19 Sh awn ee Hos t s Fir s t ‘Im agin eer in g’ Sess ion t o Collect Pu blic In p u t on Fu t u r e of Cit y - SGR' s Mike Mower y, Pr es iden t of Ser van t Leader sh ip Im p lem en t a t ion & Execu t ive Coach in g, is a s s is t in g t h e Cit y of Sh awn ee, Kan sas , in con du ct in g " im agin eer in g" sess ion s as p ar t of t h e Cit y' s vis ion in g p r ocess for it s fir s t - ever s t r a t egic p lan . Th is p r ocess en cou r ages in p u t fr om r es iden t s on wh a t t h ey wan t for t h e fu t u re of Sh awn ee. - 7/ 30 / 19 Is You r Or gan iza t ion Too Fla t ? - Th is is a p a r t icu la r ly im p or t an t qu es t ion t o ask as loca l gover n m en t s con t in u e t o cu t a s s is t an t an d o t h er p os it ion s in an effor t t o con t in u e t o do m or e wit h les s . Som et im es doin g wit h les s is s im p ly doin g les s— an d with lon g- t er m im p lica t ion s . - 7/ 30 / 19 Cop p ell Looks t o For m Sm ar t Cit y Boar d - Th is is a grea t a r t icle ou t lin in g h ow t h e Cit y of Cop p ell, Texas , is t h in kin g ou t s ide t h e box t o sh ape it s fu t u r e . You can view Cop p ell' s 20 4 0 p lan , wh ich th is in n ova t ive in it ia t ive gr ew fr om , or con t act Ass is t an t Cit y Man ager Tr aci Leach for m or e in for m at ion . - 7/ 30 / 19 Th e Ir r a t ion a l Side of Ch an ge Man agem en t - How we in t er p r et ou r en vir on m en t an d ch oose t o act can h elp det er m in e t h e r esu lt s of ch an ge m an agem en t . - 7/ 30 / 19 Sh or t - Ter m Pa in for Lon g- Ter m Gain : Th e New CEO’s Dilem m a - Cr ea t in g a legacy as a CEO can h elp you r t eam bear fr u it in t h e lon g- r u n . - 7/ 30 / 19 Th in k Like a Leader - Gr ea t leader s a r e a lways t h in kin g for war d . - 7/ 30 / 19 Scien ce Pr oves (Aga in ) t h a t Peop le ' s At t en t ion Sp an s Ar e Declin in g . Her e ' s How to Get You r Message Acr oss - Dis t illin g you r m essage t o t h e im p or t an t s t u ff can bet t er cap t u r e a t t en t ion . - 7/ 30 / 19

SGR LEADERSHIP CONFERENCE PNW SPEAKER SPOTLIGHT - KATHY MCNELIS Preparing For and Managing Through a Downturn - There are widespread predictions of a coming recession. What can local governments do to prepare? McKinsey’s advice to corporate America is on - target for local governments as well — accelerate investment in training and begin focusing on digital disruption. After reading this article, contact Training@GovernmentResource.com for information on how SGR can help you deliver live and online training. - 7/23/19 Describe Addison in One Word - The Town of Addison, Texas, has recognized that in today’s environment of intense talent shortages, new appr oaches to compete for talent are essential. They have created a fun and engaging video to strengthen their candidate outreach. Contact Addison's HR Director Passion Hayes for more information. - 7/23/19 Why You Should Hire For Skills, Not Talent - Focusing on skills instead of fixating on talent can lead to great hires. - 7/23/19 Employees are People Not Work Units - Learning the difference between recognition and performance can bring more value and worth to your team. - 7/23/19 Avoiding Stupidity is Easier than Seeking Brilliance - Though we may have a hard time accepting it, most of us are amateurs. This becomes problematic because we often engage in the game of being professionals with poor results. When we invert this problem by trying to avoid losing rather than trying to win, we increase our chances of success. - 7/23/19 Visual Illusions That Show How We Misthink - See how expectations can be violated in a pleasing way! - 7/23/19 Nice People Finish First: How Being Kind Is A Recipe For Success In Business - Consistency in kindness and love can go a long way. - 7/23/19 In Just 7 Minutes, You Can Make Every Meeting More Productive - Putting aside the unnecessary in meetings can accomplish the end result. - 7/23/19 GUEST CURATOR - GABE ENGLAND Dallas Needs an Adaptive City Manager, Not a Heroic One - It’s adaptive leadership, not heroic leadership, which gets it done in local government! Dr. John Nalbandian, a professor in the School of Public Affairs and Administration at the University of Kansas, discusses the conflicting values of representation, efficiency, social equity, and individual rights which local government leaders must navigate successfully to operate a city. When everyone agrees on the information, but not the way forward, we do politics! - 7/16/19 This Email From Elon Musk to Tesla Employees Describes What Great Communication Looks Like - “This is incredibly dumb,” is how Elon Musk describes typical hierarchical leadership and communication structures — and I agree. Musk sent an email to all Tesla employees that clearly defines how communication should flow in organizations. We tried this in Sierra Madre and found that many levels of our organization were unprepare d to communicate outside their teams because they'd never

been asked to. We stress the importance of communication and collabor a t ion an d agree wit h Mu sk t h a t t h e u n wr it t en r u les wh ich en for ce s ilos an d h oar d in for m at ion a r e in cr ed ibly du m b. - 7/ 16 / 19 Ar e You a Collabor a t ive Leader ? - In n ova t ion is oft en cr ea t ed by t eam s of p eop le wor kin g t oget h er acr oss com p eten cies an d organ iza t ion s . Tr ad it ion a lly, co llabor a t ion in gover n m en t m ean t wor kin g t o br eak down s ilos wit h in t h e or gan iza t ion . In t oday’s wor ld , govern m en t is oft en t h e con ven er , n ot t h e decider . Th is m ean s collabor a t ion sh ou ld be viewed as a n et wor k th a t ext en ds ou t s ide of t h e or gan iza t ion an d in clu des r es iden t s , bu s in esses , vis it or s , an d a wh ole h os t of o t h er s t h a t we in t er act wit h , r egu la t e , or r esp on d t o . - 7/ 16 / 19 Wh at ’s His Dog’s Nam e? A Ser van t Leader sh ip St ory - Wh at is on e of t h e bes t ways t o ser ve you r em p loyees? Get t o kn ow t h em (an d t h eir dog!) . Bu s in ess is per son a l if don e r igh t . - 7/ 16 / 19 Th e Bes t Leader s Ga in Power by Givin g It Away - Leader s a r e r espon s ib le for get t in g wor k don e bu t n ot n ecessar ily doin g t h e wor k. Em p ower in g t eam s t h r ou gh collabor a t ion an d ap p r op r ia t e delega t ion cr ea t es power fu l or gan iza t ion a l s t r u ct u r es an d m akes gover n m en t s an d bu s in esses m or e r es ilien t an d effect ive . In sh or t — gain power by g ivin g it away. - 7/ 16 / 19 To Be a Bet t er Leader , Give Up Au t h or it y - Or gan iza t ion s wh ich a re able t o r esp on d qu ickly t o op p or t u n it y or adver s it y oft en h ave fla t t en ed th eir or gan iza t ion a l h ier a rch y to a llow decis ion s t o be m ade by t h e peop le an d em p loyees wh o kn ow bes t (m ean in g, t h ey h ave t h e m os t com p et en ce) . Sen ior leader s sh ou ld work on crea t in g a sen se of sh ar ed r esp on s ibilit y am on g t h e wor kfor ce an d wor r y les s abou t t h e t it le of t h e per son m akin g t h e decis ion . - 7/ 16 / 19 Bein g A Gr ea t Leader Mean s Givin g An d Receivin g Feedback - I u sed t o wor k for a Mayor wh o wou ld say “ ALL feedback is a g ift !” wh en ever t h e cit y r eceived con s t r u ct ive or n ega t ive cr it icism . Th e th in g was , h e r ea lly d id believe t h a t it was a g ift , an d h e was gr ea t a t bein g d ir ect an d p u t t in g t h e feedback t o good u se . As leader s , it is oft en d ifficu lt t o g ive n egat ive feedback or accep t cr it icism d ir ect ly. However , if you wan t an en gaged wor kfor ce , it ’s im p or t an t t o be good a t givin g an d r eceivin g feedback. - 7/ 16 / 19 Con s t r u ct ive Con fr on t a t ion : Absolu t e Mu s t for Tr an s for m at ion a l Leader sh ip - Con fr on t a t ion an d con flict in or gan iza t ion s do n ot h ave t o be h os t ile , bu t it is n ecessa r y t o t r an s for m an or gan iza t ion an d ch a llen ge t h e s t a t u s qu o. Wh en I’m asked t o g ive advice t o in t ern s or ICMA’s Loca l Gover n m en t Man agem en t Fellows (LGMF), I a lways say “ get com for t able wit h con flict ,” it is n ecessar y an d im p or t an t in t h is bu s in ess . - 7/ 16 / 19 SGR LEADERSHIP CONFERENCE PNW SPEAKER SPOTLIGHT - MARK FARRINGTON What Is the Difference Between Marketing, Advertising, and Branding? A Simple Analogy to Help Explain - Simplifying complex marketing concepts is key to a successful marketing strategy. For tremendous insights into how building your b rand applies both to your local government and to you personally, order Building Brands & Creating Cultures: Of Authentic Servant Leadership by Stacy Schweikhart. - 7/9/19 Women Score Higher Than Men in Most Leadership Skills - Don’t let unconscious bias get in the way of promoting women in your

organization. This article reinforces the need to actively recruit from br oader can d ida t e p ools . To en su r e you r r ecr u it in g effor t s a r e r each in g fem ale govern m en t execu t ives , adver t ise a ll you r op en in gs on t h e Leagu e of Wom en in Gover n m en t Job Boar d . - 7/ 9 / 19 How t o Lead a Con ver sa t ion Bet ween Peop le Wh o Disagr ee - Pr act icin g t h e cr a ft of con ver sa t ion d iffer en t ly can en gage gen u in e cu r ios it y an d op en n ess . - 7/ 9 / 19 Th e Har d Qu es t ion s Abou t St ayin g Safe in Cit y Ha ll - It can be d ifficu lt t o fin d a ba lan ce bet ween h on or in g p u blic ser vice wh ile p r ot ect in g t h ose wh o ser ve. - 7/ 9 / 19 CEO Su ccess ion St a r t s With Th is On e Im p or t an t Th in g - Develop in g t h e leader s you h ave on you r t eam t oday will lead t o t om or r ow’s su ccess . - 7/ 9 / 19 Love t h e News bu t Ha t e Clickba it an d Flu ff? Here’s How t o Get Mor e Qu a lit y an d Less Qu an t it y - Lear n h ow to do away with t h e flu ff an d focu s m or e on h igh - qu a lit y r esou r ces . - 7/ 9 / 19 4 Ways Ar t ificia l In t e lligen ce Can Help You Be More St r a t egic, Dyn am ic, An d Pr odu ct ive - A.I. an d au t om at ion t ech n ologies can h elp t o m ake ou r lives eas ier a lon g wit h ou r own cogn it ive abilit ies . - 7/ 9 / 19 Google Sp en t 2 Year s Stu dyin g 18 0 Team s . Th e Mos t Su ccess fu l On es Sh ar ed Th ese 5 Tr a it s - Team effect iven ess con s is t s of t h ese five key ch ar act er is t ics . - 7/ 9 / 19 SGR LEADERSHIP CONFERENCE PNW SPEAKER SPOTLIGHT - PETE BLANK Has Mot iva t ed Reason in g Ch an ged t h e Dyn am ics of Polit ics an d Adm in is t r a t ion ? - In t h is gr ea t a r t icle by Ear l Mat h er s , lea r n h ow t o over com e t h e adop t ion of in effect ive p olicies t h r ou gh t es t ed ideas an d bes t p r act ices . - 7/ 2/ 19 Wh y Wou ld Som eon e Wan t t o Wor k for You r Com p an y? Resear ch Says It Sh ou ld Be for Th ese 5 Top Reason s - Trea t in g em p loyees like cu s tom er s will cr ea t e la s t in g r e la t ion sh ip s in an y organ iza t ion . - 7/ 2/ 19 Wh y We All Need Per for m an ce Ra t in gs on a Regu la r Bas is - Im p r ovin g t h e p er for m an ce m an agem en t p r ocess can p r ovide bet t er p er for m an ce r eviews . - 7/ 2/ 19 Som et im es We For get Wh at We Have Con t r o l Over , Bu t In n ova t ion is a Ch oice - Discover in g t h e ba r r ier t h a t in h ib it s can cr ea t e m or e equ it y in you r or gan iza t ion - 7/ 2/ 19 Do You Rea lly Kn ow Wh y You Do Wh at You Do? - Can en gagin g con ver sa t ion s r ea lly ch an ge t h e m in ds of o t h er s? - 7/ 2/ 19 Keep in g It Civil: How To Ta lk Polit ics Wit h ou t Let t in g Th in gs Tu rn Ugly - Be br ave, s t ay h u m ble , an d look for op p or t u n it ies wh en t a lkin g acr oss d iffer en ces . - 7/ 2/ 19 Th e An t i- CEO Playbook - Th is a r t icle will sp eak t o an yon e wh o believes in p u t t in g p eop le fir s t an d exp lor es h ow t h e t r u e va lu e of wea lt h can be fou n d by ch oos in g p eop le over p r ofit s . - 7/ 2/ 19

The Surprising Benefits of Singing at Work - Sin gin g a t wor k can lead t o a m or e coh es ive wor k en vir on m en t an d p rom ot e h ap p in ess . - 7/ 2/ 19 GUEST CURATOR - RACHEL HARLOW SCHALK Wh y Ser van t Leader sh ip Is a Power fu l Ch ar act er Tr a it - Learn m ore abou t t h e im p or t an ce of ser van t leader sh ip as a ch ar act er t r a it . Even t h ou gh it h as been ar ou n d s in ce , well... forever , s ervan t leader sh ip is a t r a it we can a ll u se. - 6 / 25/ 19 Wh y Fu n n y Leader s Ar e Bet t er Leader s , Accor d in g t o 2 St an for d Pr ofessor s - Sh ou ld a leader u se h u m or as a leader sh ip s t yle? Th e u se of ap p r op r ia t e h u m or can im p r ove r e la t ion sh ip s an d h elp you r t eam u n der s t an d you . - 6 / 25/ 19 Th e Power of Self- Awar en ess : How t o Bu ild Su ccess fu l Team s - Lear n in g wh o we a r e m akes u s m or e awar e of h ow ot h er s per ceive u s as leader s . Self- awar en ess h elp s u s d iscover ou r b lin d sp ot s an d bu ild ou r t eam s . - 6 / 25/ 19 Beyon d Pos t - It Not es : How t o Dr ive In n ova t ion in 20 19 - Good leader s u n der s t an d th e im p or t an ce of seekin g ou t n ew ap p r oach es t o so lve o ld p r oblem s . Lear n m or e abou t h ow t o d r ive in n ova t ion . - 6 / 25/ 19 Th e 10 Bes t Leader sh ip To- Dos For 20 19 Used By High ly Su ccess fu l Peop le - Her e a r e 10 t ip s t o h elp you im p r ove you r leader sh ip skills an d bu ild h igh - p er form in g t eam s . - 6 / 25/ 19 Wh at Com p an ies Sh ou ld Be Doin g t o Ret a in Ta len t in 20 19 - Ar e you cr ea t in g a wor k en vir on m en t t h a t focu ses on in creas in g each in d ividu a l' s p ot en t ia l t o con t r ibu t e? Mor e an d m or e em p loyees a re in t er es t ed in con t r ibu t in g . - 6 / 25/ 19 10 Leader sh ip Books t o Watch for in 20 19 - How abou t s t a r t in g an office book clu b t o cu lt iva t e leader sh ip in you r office? Con s ider t h ese 10 leader sh ip books . - 6 / 25/ 19 Wh y Em p loyees Need To Com e Before You r Cu s t om ers - Con t in u e th e effor t t o p u t em p loyees fir s t so t h a t t h ey m ay p u t you r cu s t om er s an d ou r com m u n it ies fir s t . - 6 / 25/ 19 SGR LEADERSHIP CONFERENCE PNW SPEAKER SPOTLIGHT Wh y In clu s ive Leader s Ar e Good for Or gan iza t ion s , an d How t o Becom e On e - Lear n h ow th ese s ix t r a it s can se t in clu s ive leader s ap ar t fr om t h e o t h er s . - 6 / 18 / 19 Pu blic Sp eakin g Is No Lon ger a ' Soft Skill.' It ' s You r Key t o Su ccess in An y Field - Lear n h ow in fu s in g you r m essage wit h an a logies an d m et ap h or s can lead t o su ccess . - 6 / 18 / 19 Do You Wor k wit h a Jer k? Her e Ar e 6 Th in gs You Can Do - How you sh ow u p an d t r ea t peop le m ean s ever yt h in g. - 6 / 18 / 19 To Fin d a Men t or , Th in k Like a Men t or - Havin g a n et wor k of advisor s in s t ead of ju s t on e m en t or can h elp lead t o you r su ccess . - 6 / 18 / 19

Right Now: Ap p r ecia t ion in t h e Wor kp lace - Let t in g you r act ion s sp eak lou der t h an wor ds can m ake a h u ge im p act . - 6 / 18 / 19 How t o Tu rn You r Mis t akes in t o an Advan t age - Not a llowin g you r m is t akes t o s t op you can h elp you gr ow. - 6 / 18 / 19 Th is Two- Lin e Or der t o Eisen h ower Defin es Modern Leader sh ip - Th an ks t o Bill Lin d ley, Town Adm in is t r a t or for t h e Town of High lan d Par k, Texas , for r ecom m en d in g t h is fa scin a t in g a r t icle abou t leader sh ip . - 6 / 18 / 19 8 Sign s You Have More In flu en ce a t Work Th an You Th in k - Are you an in flu en cer a t wor k? - 6 / 18 / 19 MEET JENNIFER FADDEN Coaching Matters - Impacting teams happens with good coaching abilities. - 6/11/19 An Exercise to Help Your Team Feel More Comfortable with Conflict - Dealing with conflict head - on is always a win - win. - 6/11/19 8 Lessons on Building a Company People Enjoy Working For - Talking to each other like regular human beings can accomplish a lo t! - 6/11/19 What the Best Commencement Speeches Teach Us About Failure - Learn how your failures can bring you true freedom. - 6/11/19 This Is Why Silence Is an Important Part of Your Presentation - Using silence as part of your presentation can make it more powerful. - 6/11/19 How You Can Help Save the Bee, one Hive at a Time - Saving the bee hives can help to sustain our future food system stability. - 6/11/19 Leadership and Innovation - As innovation has become a core driver of growth, performance, and valuation, the ability of executives to stimulate innovation hasn't kept pace. - 6/11/19 Overcome The 5 Main Reasons People Resist Change - Learning how to recognize the resistance to change beforehand is the k ey to successful adjustments in any organization. - 6/11/19 MEET MARGIE ROSE Steering Through a Storm - After Hurricane Harvey devast ated parts of Texas in 2017, SGR partnered with the Sid W. Richardson Foundation, Aransas County, and the City of Rockport to provide Interim Managers with storm experience to assist the community through disaster recovery efforts. A recent article by Philanthropy Roundtable shares how this partnership helped bring $10.5 million in grants and over 100 projects worth $250 million to the regi on. Contact Wendle Medford for information on SGR’s Interim Services. - 5/28/19 Do You Ever Feel Like You’re No t Enough? - Never let your value as a person be determined by other people. - 5/28/19 The Dalai Lama on Why Leaders Should Be Mindful, Se lfless, and Compassionate - Learn these three styles of compassionate leadership:

trailblazers, ferrymen, and shepherds. - 5/ 28 / 19 19 Podcas t s Wor t h More Th an an MBA - Refin e you r bu s in ess skills by h on in g in on t h ese 19 p odcas t s . - 5/ 28 / 19 Fou r Th in gs You Pr obably Didn ' t Kn ow Abou t High Pot en t ia l Em p loyees - Em p loyees wh o a r e p ass ion a t e abou t t h eir job n ever wor k a day in t h eir life . - 5/ 28 / 19 Bill Ga t es , St eve Jobs , an d War r en Bu ffet t All Agr ee: Th ese 3 Hir in g St r a t egies Will Lan d You t h e Bes t Peop le - Followin g th ese t h r ee h ir in g s t r a t egies will lead t o u n believable su ccess . To r each th e bes t p eop le in loca l gover n m en t , you sh ou ld be p os t in g you r jobs on www.SGRjobs .com . It get s over 25,0 0 0 u n iqu e loca l gover n m en t job seeker s vis it in g each m on t h an d on ly cos t s $ 350 p er yea r for u n lim it ed p os t in gs . Con t act Lor i Ph ilyaw for m or e in for m at ion . - 5/ 28 / 19 Th e Road t o Seam less Ur ban Mobilit y - Can p u blic an d p r iva t e sector leader s for ge a s t r a t egy t o m ake seam less m obilit y pa r t of ou r n ear fu t u re? - 5/ 28 / 19 Mr . Roger s Had a Sim p le Set of Ru les for Ta lkin g t o Ch ild r en - Mr . Roger s ' ext r em e a t t en t ion t o det a ils is wh a t m ade h is sh ow a su ccess . - 5/ 28 / 19 Th in k Like a Leader - Gr ea t leader s a r e in t en t ion a l t h in ker s ." Th in k Like a Leader " is an ext r aor d in a ry b log p os t by Joh n Maxwell t h a t get s t o t h e h ea r t of au th en t ic leader sh ip . - 5/ 28 / 19 GUEST CURATOR - BOB LASALA Com m u n ica t ion Skills : Did You Kn ow Th er e Ar e 5 Levels of Lis t en in g? - Wor k t o crea t e an op en an d cu r iou s en viron m en t by m akin g lis t en in g a d is t in gu ish in g fea t u re of you r leader sh ip s t yle . - 5/ 21/ 19 11 Pr in cip les of Pos it ive Per su as ion for Wor kp lace Con ver sa t ion s - Wh en I en gage you in a collabor a t ive way, we a re m or e likely t o a r r ive a t a win -win ou t com e an d a ll in volved becom e a lign ed a r ou n d a com m on d ir ect ion . - 5/ 21/ 19 Th e Bes t Leader s Ar e Gr ea t Teach er s - Ser van t leader s sh a re wh a t t h ey kn ow an d gu ide o t h er s t o ach ieve gr ea t er levels of per for m an ce wh ile a llowin g en ou gh r oom for in d ividu a l in t er p r et a t ion . Teach able m om en t s an d object lesson s d r awn from “ t h e m om en t ” cr ea t e la s t in g im p act . - 5/ 21/ 19 Lead in g wit h In n er Agilit y - Wh en we u n der s t an d wh a t is n ecessa ry t o p r ep ar e for t h e am bigu ou s an d u n set t lin g fu t u re , we can focu s on th e t ools t h a t a r e gr ou n ded in t h e r ea lit ies of t h e p r esen t an d gr ow ou r in n er agilit y. - 5/ 21/ 19 Rit u a l Qu es t ion s Help In for m Effect ive Leader s - Self- r eflect ion an d a com m it m en t t o p er son a l gr owt h an d develop m en t is a key fact or in p r act icin g servan t leader sh ip . - 5/ 21/ 19 Leader s : Lead Like t h e Gr ea t Con du ct or s - Ser van t leader s seek t o develop t h e skills of t h e or gan iza t ion an d p rep ar e it an d it s m em ber s t o con t r ibu t e t o t h e grea t er good of societ y. To do th a t ser van t leader s m u s t u t ilize a va r ie t y of t ech n iqu es an d skills . - 5/ 21/ 19 CEOs Sh ou ld Be Ch ief En ablem en t Officer s - By en er giz in g you r t eam ,

they can learn to master their own practices and achieve goals through the cr ea t ion of a p r odu ct ive en vir on m en t . - 5/ 21/ 19 Bein g a St r a t egic Leader Is Abou t Askin g t h e Righ t Qu es t ion s - How you in t egr a t e s t r a t egy in t o an or gan iza t ion can h elp det erm in e h ow well you r or gan iza t ion will su cceed . - 5/ 21/ 19 MEET KURT HODGEN War r en Bu ffet t Says In t egr it y Is t h e Most Im p or t an t Tr a it t o Hir e For . Ask Th ese 12 Qu es t ion s t o Fin d It - In t egr it y, in t e lligen ce, an d en er gy— t h r ee m u s t - h aves wh en h ir in g for you r t eam t h a t can lead t o u n believable su ccess . - 5/ 14 / 19 Leader sh ip Lesson s fr om Gam e of Th r on es - Th e leader sh ip decis ion s m ade by t h e ch ar act er s in Gam e of Th r on es som et im es r esu lt in devas t a t in g con sequ en ces , bu t t h e ch ar act er s wh o su rvive lea rn h ow t o im p r ove t h eir decis ion s an d n aviga t e r isks m or e effect ively. Wh at va lu able les son s can we t ake fr om th is wild ly p op u la r sh ow? - 5/ 14 / 19 7 Ways t o Age Well in 20 19 - Lear n h ow to in cr ease you r ch an ces of livin g lon ger an d d iscover t h e secr et t o agin g well an d lookin g you n ger . - 5/ 14 / 19 Im p r ovin g t h e Man agem en t of Com p lex Bu s in ess Par t n er sh ip s - Adh er in g t o fou r key p r in cip les can h elp com p an ies in cr ease t h e odds t h a t t h eir collabor a t ion s will in crease va lu e over t h eir lifecycles . - 5/ 14 / 19 Wan t t o Be Hap p ier an d Less St r es sed? Bu ild a ' Th ir d Sp ace ' In t o You r Day - Use t h is easy t r ick t o s t op wor k s t r ess fr om sp illin g over in t o you r h om e life . - 5/ 14 / 19 No Joke! Yes , You Can Learn fr om t h e Ser iou s ly Ap p licable Ways th a t Th e On ion Br a in s t or m s It s Ideas - Br a in s t or m in g is a cru cia l p r act ice in an y cr ea t ive en viron m en t , bu t t h er e’s an ever - p r esen t t en s ion t h a t oft en sp oils wh a t sh ou ld be on e of t h e m os t fu n p a r t s of t eam wor k. Th e On ion h as p er fect ed an ap p r oach t h a t r esu lt s in a h igh er n u m ber of good ideas . - 5/ 14 / 19 It Takes A Village: Ch an ge Man agem en t As Com m u n ity Bu ild in g - Hier a r ch ica l s t r u ct u res can crea t e m u lt ip le ba r r ier s t o t h e d iffu s ion of in for m at ion in s ide or gan iza t ion s . - 5/ 14 / 19 How t o Blow a Pr esen t a t ion t o t h e C- Su it e - If you ’r e in a p os it ion t o p r esen t t o t h e m os t sen ior execu t ives in you r or gan iza t ion , avoid t h ese fou r p it fa lls for su ccess . - 5/ 14 / 19 MEET GENNY O’BRIEN Th is Elem en t a r y Sch ool Pr in cip a l Reads Books on Facebook t o En su r e Her St u den t s Have a Bed t im e St or y - Th is t each er kn ows h ow t o r each s t u den t s ou t s ide of sch ool a s well a s in , a ll wh ile in h er PJs . - 5/ 7/ 19 7 Year s Ago, Google Set Ou t t o Fin d Wh at Makes t h e ‘Per fect ’ Team — an d Wh at Th ey Fou n d Sh ocked Ot h er Research er s - Sh ared in t eres t is t h e lifeblood of t eam s , an d on ly t h e m os t su ccess fu l com p an ies kn ow h ow t o fos t er it . Learn h ow t o be t h e ch an ge you wan t t o see in bot h you r t eam

and your company. For more information on SGR’s team building wor ksh op s , em ail Mike Mower y. - 5/ 7/ 19 Wh y I En cou rage My Bes t Em p loyees t o Con s ider Ou t s ide Job Offer s - En cou r agin g you r bes t em p loyees t o p u r su e ou t s ide job offer s can h elp you r bu s in ess su cceed . - 5/ 7/ 19 Read in g in t h e Age of Con s t an t Dis t r act ion - Lit er a t u re h olds m ean in g, n ot a s con ten t t h a t can be abs t r act ed an d su m m ar ized , bu t a s exp er ien ce. - 5/ 7/ 19 3 Th in gs You Need To Con s ider Way Befor e Develop in g You r Br an d - Lear n in g t o effect ively com m u n ica t e t h ese t h r ee t h in gs will h elp t o m ake you r br an d m or e su ccess fu l. - 5/ 7/ 19 6 Socia l Med ia Skills Ever y Leader Mu s t Lear n - Learn h ow t o becom e a bet t er in flu en t ia l leader on socia l m ed ia . SGR offer s a ffor dable Digit a l Ta len t Mar ket in g (DTM) packages t o h elp lever age socia l m ed ia in p r om ot in g you r job op en in gs . Con t act Lor i Ph ilyaw for m or e in form at ion . - 5/ 7/ 19 How t o Declu t t er You r Min d - Bein g bu sy does n ot a lways equ a l bein g p r odu ct ive; cap t u r in g you r t h ou gh t s on p ap er can h elp declu t t er you r m in d . - 5/ 7/ 19 How Adop t ion Pop - Up s a re Savin g Cap e Town Dogs - Th is adop t ion p op -u p is g ivin g dogs a n ew lease on life . - 5/ 7/ 19 GUEST CURATOR - DR. MIKE MOWERY Ser van t Leader sh ip In s t it u t e Podcas t : Bill Walt on an d Dick En ber g Ta lk Leader sh ip - Th is p odcas t in t er view with Dick En berg an d Bill Walt on focu ses on t h e grea t UCLA Basket ba ll Coach , Joh n Wooden . As Walton says of Coach Wooden , “ He fou n d h is h ap p in ess in t h e su ccess of o t h er s .” Th a t idea m ay seem ou t of t ou ch wit h t oday’s r ou gh an d tu m ble wor ld , bu t it ' s a s r a r e t h en as it is n ow an d cap t u r es wh a t bein g a ser van t leader is a ll abou t . - 4 / 30 / 19 How t o Fr am e You r Messages for Maxim u m Im p act - Th is a r t icle t ou ch es on on e of t h e u n su n g keys t o gr ea t leader sh ip — t h e d iscip lin e of fr am in g t h in gs in t h e r igh t way. It g ives leader s a way t o h elp t h eir t eam see t h a t life is 10 % of wh a t h ap p en s t o you an d 9 0 % of h ow you r esp on d . - 4 / 30 / 19 Th e Bes t Leader s Ar e Hu m ble Leader s - On e of m y m en t or s was m y u n cle , wh o was a lso m y coach t h rou gh m os t of m y you t h . In so m an y ways , h e was ah ead of h is t im e, bu t in an ot h er way, h e was a p rodu ct of a d iffer en t er a— on e wh ich va lu ed h u m ilit y over sen sa t ion a lism . He p r act iced h u m ilit y an d t r ied t o im p ress it s im p or t an ce u p on a ll of h is s t u den t s . As t ech n ology becom es in cr eas in gly p r om in en t in ou r lives , on e t h in g h asn ’t ch an ged— t h e s t ayin g p ower of a h u m ble leader . - 4 / 30 / 19 Ten Habit s of Un likeable Peop le - Joh n Maxwell m ade p op u la r t h e p h r ase , “ Leader sh ip is in flu en ce.” At t h e h ea r t of leader sh ip is ou r abilit y t o in flu en ce peop le’s va lu es , a t t it u des , an d beh avior s . Th e r ea lit y is t h a t if p eop le don ’t like u s , t h ey t en d t o p u t u p ba r r ier s t h a t r es is t ou r in flu en ce, n o m at t er h ow p ower fu lly we p resen t ou r case . Th is a r t icle is a grea t r em in der n ot t o a llow ch aract er flaws t o sabot age ou r leader sh ip . - 4 / 30 / 19

The Key Trait That Will Make You An Exc ep t ion a l Leader - You m ay n ot t h in k abou t com p ass ion as bein g a cru cia l com p on en t of gr ea t leader sh ip . However , ju s t a sk you r self t h e qu es t ion , “ How in sp ir in g is som eon e wh o lacks com p ass ion ?” Her e’s an a r t icle t h a t exp lor es t h e im p or t an ce of a vir t u e t h a t n ever goes ou t of s t yle. - 4 / 30 / 19 Mackey: Th e Case for Ser van t Over Self- Ser vin g Leader s - Ken Blan ch ar d h as for got t en m or e abou t leader sh ip t h an m os t of u s will ever kn ow. So t h is br ief a r t icle abou t t h e d iffer en ce between selfish leader s an d ser van t leader s fr om Blan ch ar d ’s per sp ect ive is well wor th r ead in g. - 4 / 30 / 19 Over com in g th e 5 Dan ger s of Micr om an agin g - Grea t leader s in an y set t in g r ea lly in sp ir e m e, bu t in a lm os t an y or gan iza t ion t h ere a r e m or e t h an a few su p er visor s wh o a r e su ckin g t h e life ou t of t h eir t eam , an d t h ey seem t o be absolu t e ly obliviou s t o it . Wh at a r e t h ey doin g? Micr om an agin g. If you con fr on t t h em abou t it , t h ey a lm os t a lways h ave a r a t ion a le for wh y t h ey h ave t o lead t h is way, bu t t h e t r u t h is t h a t n o m at t er wh a t t h e p r oblem — it ’s n ever t h e r igh t an swer . - 4 / 30 / 19 YES YOU CAN! A Case St u dy: Em ot ion a l In t e lligen ce for Peop le Fir s t Leader sh ip a t Fedex - I believe t h a t leader s can get bet t er a t leader sh ip . Per iod . Leader sh ip is a se t of lea r n ed beh avior s . However , I believe t h a t t h e m os t im por t an t it em for gr owin g as a leader is se lf- awar en ess . Th is a r t icle det a ils h ow a p r ogr am a t Fed- Ex h ad r em ar kable su ccess in in cr eas in g t h e em ot ion a l in t e lligen ce an d self- awaren ess of p a r t icip an t s . - 4 / 30 / 19 MEET MARLIE EYRE Wh en Man ager s Br eak Down Un der Pressu r e , So Do Th eir Team s - How you r esp on d u n der p r essu r e as a m an ager m akes an in delib le im p ress ion on t h e p eop le a r ou n d you . - 4 / 23/ 19 Wh at Wou ld You Do if You Cou ld Play Hooky for a Day? - Play a lit t le h ooky t o fin d ou t if you ’re h avin g t h e t im e of you r life or m iss in g ou t on it . - 4 / 23/ 19 Is You r To- Do Lis t Makin g You Nu t s? St a r t a To- Don ’t Lis t In s t ead — Wit h In sp ir a t ion fr om Au th or Adam Gran t - Learn h ow t o s t op r e-p op u la t in g you r t o- do lis t by cr ea t in g a t o- don ’t lis t . - 4 / 23/ 19 Pu t t in g Peop le a t t h e Hear t of Pu blic- Sect or Tr an s form at ion s - Peop le ' s p r act ices a re a decis ive fact or in t h e su ccess of p u blic t r an s for m at ion . - 4 / 23/ 19 Today' s Leader s Need To Be Grea t St or yt e ller s - Leader s n eed t o be adep t a t gr ea t s t or yt e llin g , an d wh o doesn ’t love a grea t s t or y? - 4 / 23/ 19 Ou r Cu lt u re of Con t em p t - Havin g a r obu s t “ com p et it ion of ideas" — aka d isagr eem en t s— can h elp u s in n ova t e , im p r ove, an d fin d t h e t r u t h . - 4 / 23/ 19 Th e Ar t of Gover n in g Th r ou gh Qu es t ion s - To p r odu ce t h e r igh t an swer s , m an y p r oblem s r equ ir e for m u la t in g t h e r igh t qu es t ion s . - 4 / 23/ 19 Th e 4 im p or t an t St ages of Ch an ge Man agem en t - Servin g you r t eam of p eop le before ser vin g b ig p or t ion s of ch an ge can m ake for a m u ch m or e su ccess fu l ou t com e. - 4 / 23/ 19

MEET COURTNEY WARE Women in the Workplace 2018 - McK insey’s 2018 Women in the Workplace study has some powerful insights regarding too few women in leadership positions that are worth pondering as you work to make your organization more effective. Increase the number of women on your team by advertising your openings on the League of Women in Government job board and reach over 4,000 women in government across the nation. - 4/16/19 9 Out of 10 People Are Willing to Earn Less Money to Do More - Meaningful Work - Focusing culture on the creation of meaning can help drive productivity. - 4/16/19 How to Break Bad Man agement Habits Before They Reach the Next Generation of Leaders - Here’s how a new approach to breaking the rules can teach you how to lead differently while you’re on the way up. - 4/16/19 The Surprising Fragility of a Powerful Perk: Company Culture - Better long - term performance can lead to stronger company culture. - 4/16/19 5 Things You Should Look Out For During Any Professional Interview - Talent can sometimes trump skills when you’re putting your A Team together. - 4/16/19 Smart Ways to Handle Snark and Trolls on Social Media - If you were given a patch of dirt and told to fill it with plants, you’d probably grow things that were attractive or useful or both. So why not do the same o n social media? - 4/16/19 A Crucial Role for Human Resources - HR leaders can play a crucial role in motivating and enabling adaptability and empowering employees by doing these 5 things. - 4/16/19 This Is The Most Powerful Way To Make Your Life Fantastic - Starting with values to make sure that technology serves us instead of us serving it can make your life fantastic! - 4/16/19 MEET CHERYL HILVERT 5 Key Attributes of High Performing Governments - Ever wonder what an HPO organization looks like? Check out the following blog and video for a quick look at key attributes of high performing organizations, including having a strategic plan, aligning people in your organization to it, measuring progress , and meeting your team and stakeholders in a transparent and open environment - 4/9/19 Three Ways to Be a More Inspiring Leader - As a local government manager, your leadership in any project or organizational improvement strategy is critical. Striving for higher performance is no different. Here are a couple of articles that discuss important leadership factors that we should all adopt - 4/9/19 Change Management is Dead: The Rise of Progress Leadership - We all know that no one really likes to change. This article focu ses on creating inspiration for “progress.” Organizations are successful when their goals connect personally with employees. Discussing, understanding, and

communicating how a team member’s personal goals can dovetail with t h e or gan iza t ion can cr ea t e com m it m en t becau se em p loyees wan t t o , n ot becau se t h ey h ave t o - 4 / 9 / 19 Em p loyee En gagem en t - Wh o ' s Sin kin g You r Boa t ? - Th is video is a m u s t - wa t ch for an yon e wh o is con s ider in g effor t s t owar d ach ievin g h igh er per form an ce. A p er son a l favor it e of m in e, it d iscu sses t h e is su es goin g on in ou r or gan iza t ion s an d m et h ods for addr ess in g t h e 6 7% of em p loyees wh o a r e n ot en gaged in t h eir wor k - 4 / 9 / 19 5 Lever s for Bu ild in g You r Des ir ed Cu ltu r e - Wh y is wor kp lace cu ltu r e so im p or t an t ? Becau se it d r ives p r odu ct ivit y, d iscr e t ion ar y effor t , an d cu s t om er exp er ien ce! Desp it e t h e u p s ides , cr ea t in g a p os it ive wor k cu lt u re is oft en n ot on ou r p r ior it y lis t . Her e a r e five ap p r oach es t o br in gin g you r des ir ed cu lt u r e t o life— an d it isn ’t ju s t abou t t h e va lu es s t a t em en t s we a ll p os t on t h e wa lls of ou r cit y h a lls - 4 / 9 / 19 Bu ild in g t h e Bon ds of a High - Per for m in g Team - So, you h ave an or gan iza t ion a l m iss ion , vis ion , an d goals an d a re h ir in g t h e r igh t p eop le… don ’t s t op t h er e! Ch em is t ry an d t ru s t bet ween m em ber s of you r t eam a r e cr it ica l t o becom in g a h igh - p er for m in g or gan iza t ion - 4 / 9 / 19 Leader sh ip Lesson s Learn ed fr om t h e Aven ger s - Lead in g a t eam of h igh p er for m er s isn ’t for t h e fa in t of h ea r t . Un it in g t eam m em ber s a r ou n d a com m on goa l, t r u s t in g in t h eir ju dgm en t an d abilit ies , an d le t t in g th em be gr ea t p er for m er s a re good ap p r oach es for lead in g a h igh - p er form in g t eam . Here a re a few leader sh ip lesson s fr om t h e Aven ger s , likely t h e h igh es t per for m in g t eam you h ave seen . If you can do t h is well, you can be “ in vin cib le!” - 4 / 9 / 19 5 Pr in cip les for Su ccess fu l High - Per for m in g Loca l Gover n m en t - Wh ile m os t loca l gover n m en t s a r e h igh - p er form in g t o som e degr ee , h er e a r e som e p r in cip les fr om a su ccess fu l h igh - p er for m in g gover n m en t r ecogn ized by ICMA. Cam p bell Cou n t y, Vir g in ia , lis t s em br acin g ch an ge, ach ievin g a lign m en t , develop in g you r p eop le as set s , adap t in g you r or gan iza t ion a l s t r u ct u r es an d sys t em s , an d su p p or t in g exp er im en t a t ion an d r en ewal a s t h eir key in gr ed ien t s for h igh p er form an ce - 4 / 9 / 19 MEET BECKY WELCH How t h e Cit y' s Bu dget Works - Th e Cit y of Tacom a, Wash in gt on , h as develop ed a gr ea t video on “ How t h e City' s Bu dget Wor ks” in add it ion t o a m or e t yp ica l on e r egar d in g wh ere t h e m on ey goes t h a t t h ey a r e u s in g t o com m u n ica t e wit h t h eir cit izen s - 4 / 2/ 19 Wh at Makes an Or gan iza t ion ' Hea lt h y' ? - Align m en t , execu t ion , an d r en ewal a re ju s t a few exam p les of wh at h elp s t o defin e a h ea lt h y or gan iza t ion - 4 / 2/ 19 Mar k Cu ban Says t h e Bes t Em p loyees Ar e Sm ar t , Dr iven , an d Cu r iou s . Bu t 1 Skill Mat t er s Mu ch Mor e (an d Makes Th em In va lu able) - Redu cin g t h e s t r es s level of you r boss can m ake you in va lu able an d scor e you b ig p oin t s ! - 4 / 2/ 19 3 Cit ies in t h e US Have En ded Ch r on ic Hom elessn ess : Her e’s How Th ey Did It - See h ow t h is n a t ion a l p r ogr am is im p act in g lives an d h elp in g t o en d loca l vet er an h om elessn ess in com m u n it ies - 4 / 2/ 19 Th e Fu n dam en t a ls of Leader sh ip St ill Haven ’t Ch an ged - Exp lor e h ow t h e n ewes t t h in kin g on leader sh ip develop m en t can lead to “ bigger leader s .” - 4 / 2/ 19

Th e Dis t r u s t of In t e llect u a l Au t h or it y - Qu es t ion in g an d p u sh in g ideas can br in g p r ogress , bu t n ot a ll op in ion s a re t h e r igh t on es . Wan t t o Ra ise Gen er ou s Kids? Her e’s How - You r da ily beh avior can in flu en ce th e beh avior an d act ion s of you r ch ild ren . Ch ild r en can lea r n p os it ive beh avior an d gen er os it y wh en p a r en t s dem on s t r a t e da ily exam p les of t h ese qu a lit ies - 4 / 2/ 19 Wh y # Loca lGover n m en t is St r u gglin g wit h # Collabor a t ion : Th e St ory of t h e Cou n cil In sp ect or - See h ow socia l m ed ia is cr ea t in g h u m an collabor a t ion s an d p a r tn er sh ip s in com m u n it ies - 4 / 2/ 19 MEET LARRY BELL A New Way t o Becom e More Op en - Min ded - Ch an gin g ou r m et h ods an d m in ds is h a r d , bu t it ’s im por t an t in an er a wh er e t h r ea t s of d is r u p t ion a r e a lways on t h e h or izon . - 3/ 26 / 19 Tim e t o Have Th a t Con ver sa t ion wit h You r self - Discover h ow t h in kin g s t r a t egica lly can m ake t h e n ext 12 m on th s a lo t m ore va lu able an d p r odu ct ive . - 3/ 26 / 19 An In t r over t ’s Advice for Net wor kin g - Lear n h ow t o m in im ize an xiet y an d awkwar dn ess wh en cu lt iva t in g p r ofess ion a l r e la t ion sh ip s . - 3/ 26 / 19 Th e Key t o Moder n iz in g t h e Pu blic Sect or Wor kfor ce - Up da t in g t h e wor kp lace for p u blic- sect or s t a ff is ju s t a s im p or t an t a s an y t ech n ologica l in n ova t ion . - 3/ 26 / 19 7 Ways t o St r eam lin e You r Hir in g Pr ocess in 20 19 - Elim in a t in g bot t len ecks can h elp t o cu t down on t h e am ou n t of t im e it w ill t ake you t o h ir e t h is yea r . - 3/ 26 / 19 If You Wan t To Ch an ge Th e Wor ld , You Need To St a r t Wit h Sm all Gr ou p s , Loosely Con n ect ed Bu t Un it ed By A Sh ared Pu r p ose - Wh et h er you a r e a CEO, a p olit ica l leader , or a socia l act ivis t , you n eed m or e t h an a b ig idea t o ch an ge t h e wor ld . - 3/ 26 / 19 How a ‘Kin dn ess Con t agion ’ Im p r oves Lives , Esp ecia lly Now - We a r e m or e in clin ed t o be gen erou s , kin d , or em p a t h ic wh en we see o t h er p eop le a r ou n d u s doin g t h e sam e. - 3/ 26 / 19 Five Ways To Ret r a in You r Br a in Fr om ' Me- Th in kin g ' To ' You - Th in kin g’ - Lear n in g h ow t o im p r ove t h e lives of t h ose im p act ed by you r work can be life ch an gin g. Th is a r t icle offer s grea t in s igh t s in t o h ow t o t h in k m or e like an au t h en t ic ser van t leader . - 3/ 26 / 19 MEET ANDRA HENSON How t o Disagr ee Pr odu ct ively an d Fin d Com m on Gr ou n d - Som edays it feels like t h e on ly t h in g we can agree on is t h a t we can ' t agr ee on an yt h in g. Fin d ou t h ow t o ch an ge t h is ! - 3/ 19 / 19 6 Ways t o Dis r u p t You r Tr ad it ion a l Min dset an d Becom e a Bet t er Leader - Becom in g a d is r u p t ive leader of peop le can ch an ge t h e way we ap p r oach a lm os t ever yth in g. - 3/ 19 / 19

4 Sign s t o Im m edia t e ly Iden t ify Som eon e Wit h Tr u e Em ot ion a l In t e lligen ce - A leader can be very des t ru ct ive or ver y in sp ir in g; it a ll com es down to em ot ion a l, sp ir it u a l, an d sys t em s in t e lligen ce. - 3/ 19 / 19 30 Pr in cip les fr om “ Pr e- Su as ion ” by Rober t Cia ld in i - Red ir ect in g t h e focu s of a t t en t ion is a ll you n eed t o p er su ade p eop le . - 3/ 19 / 19 Th is Is How To Have A Lon g Awesom e Life : 7 Secret s Fr om Resear ch - St u d ies su gges t t h a t on ly 25% of ou r life sp an is d ict a t ed by gen es an d t h e o t h er 75% is det er m in ed by ou r lifes t yle. Blu e zon e livin g h as it s per ks ! - 3/ 19 / 19 It Takes A Village: Ch an ge Man agem en t As Com m u n ity Bu ild in g - If or gan iza t ion a l ch an ge is a com m u n it y act ivit y, t h en ch an ge m aker s n eed t o be com m u n it y bu ilder s . - 3/ 19 / 19 Makin g Kin dn ess a Core Ten et of You r Com p an y - Ju s t a s bad beh avior t en ds t o sp r ead , so t oo does good beh avior . Kin dn ess , it t u r n s ou t , is con t agiou s . - 3/ 19 / 19 Pu blic sp eakin g: 3 t h in gs I lea r n ed fr om TEDx - Wh at do you wan t you r au d ien ce t o r em em ber ? By focu s in g on th e an swer , you will be able t o keep you r p r esen t a t ion s lean an d t o t h e p oin t . - 3/ 19 / 19 GUEST CURATOR - BILL PETERSON 5 Ways t o Pr oject Con fiden ce in Fr on t of an Au d ien ce - Lear n five key ways t o look an d sou n d as s t r on g as t h e con t en t you ar e p resen t in g in or der t o en gage you r au d ien ce. - 3/ 12/ 19 Tu r n in g Pot en t ia l in t o Su ccess : Th e Miss in g Lin k in Leader sh ip Develop m en t - Or gan iza t ion s a r ou n d th e wor ld a r e fa ilin g on on e key m et r ic of su ccess : leader sh ip develop m en t . Low en gagem en t an d h igh t u r n over a r e cos t ly for or gan iza t ion s , esp ecia lly if t h e p eop le ju m p in g sh ip a r e h igh p ot en t ia ls in wh om m u ch h as been in ves t ed . How can com p an ies r edu ce t u rn over an d cr ea t e m or e effect ive develop m en t p r ogr am s? - 3/ 12/ 19 Fir efigh t er s Mu s t Pr act ice Self- Car e t o Ach ieve Pos t - Tr au m at ic Gr owt h - Wit h t h e t h ou san ds of fir s t r esp on der s wh o h ave been ca lled on t o h elp wit h n a t u r a l an d m an - m ade d isas t er s , it ’s m or e im por t an t t h an ever t o p ay a t t en t ion , n ot ju s t t o t h e r esp on se effor t s , bu t t o t h e r esp on der s t h em selves . - 3/ 12/ 19 5 Books Wor th Read in g Th is Su m m er - Bill Ga t es , fou n der of Microsoft Cor p or a t ion , sh a r es a lis t of books wor t h r ead in g n ow or a s a su m m er r ead in g t r ea t . - 3/ 12/ 19 You Can Be Old a t 30 or You n g a t 9 0 - It ' s All Up t o You - T. Boon e Picken s , en er gy in ves tor an d en t r ep r en eu r , s ays t h a t h e will n ever le t age be an obs t acle , an d h e’s s t ickin g t o t h a t . Age is ju s t a n u m ber an d t h a t n u m ber is u p t o you ! - 3/ 12/ 19 Wh at Makes a Good Life Lesson ? Lesson s fr om th e Lon ges t St u dy on Hap p in ess - Wh at keep s u s h ap p y an d h ea lt h y as we age? If you th in k it ' s fam e an d m on ey, you ' r e n ot a lon e— bu t , accor d in g t o p sych ia t r is t Rober t Wald in ger , you ' r e wr on g. As t h e d ir ect or of a 75- year - o ld s t u dy on adu lt developm en t , Wald in ger h as u n pr eceden t ed access t o da t a on t r u e h ap p in ess . In t h is t a lk , h e sh a r es t h r ee im p or t an t lesson s fr om t h e s t u dy

and some practical wisdom on how to b u ild a fu lfillin g life . - 3/ 12/ 19 Th e 11 Leader sh ip Secret s You ' ve Never Hear d Abou t - Su ccess depen ds ju s t a s m u ch on bein g a grea t fo llower as it does on bein g a gr ea t leader . Lear n 11 ways t h a t gr ea t fo llower s do ju s t t h a t t o ach ieve su ccess . - 3/ 12/ 19 Th om as Jeffer son , St eve Jobs , an d t h e Ru le of 3 - Life, liber t y, an d t h e p u r su it of h ap p in ess ... wh y d id Jeffer son ch oose t h ree r igh t s in s t ead of 12? He was a skilled wr it er , an d h is fam ou s p h r ase r eflect s a r h et or ica l t ech n iqu e t h a t can be t r aced t o an cien t Gr eece— a figu r e of sp eech u s in g t h r ee wor ds t o exp r ess on e idea . Com m u n ica t ion s coach , Car m in e Ga llo , r ecom m en ds u s in g t h e ‘Ru le of 3’ in a ll a r eas of com m u n ica t ion s . - 3/ 12/ 19 MEET MURIEL CALL Th ese a r e t h e Wor ld ’s Most Respect ed Pr ofess ion s - SGR is ver y p rou d t h a t t h e Wor ld Econ om ic For u m h as n am ed loca l gover n m en t m an agem en t on e of t h e wor ld ’s 10 m os t r esp ect ed p r ofess ion s . Th an ks t o Gar y Lu ebber s for r ecom m en d in g t h is a r t icle! - 3/ 5/ 19 Gen er a t ion X — Not Millen n ia ls — Is Ch an gin g t h e Na t u r e of Wor k - Did you kn ow th a t Gen er a t ion X is t h e m os t d ig it a lly con n ect ed gen er a t ion ? A r ecen t s t u dy sh ows t h a t Gen X is p layin g a cr it ica l r o le in leader sh ip as or gan iza t ion s con t en d with d ig it a l t r an s for m at ion . Th ese in d ividu a ls a r e deep an d va lu able sou r ces of leader sh ip p ot en t ia l, yet t h ey r em ain u n der ap p r ecia t ed . - 3/ 5/ 19 17 Sim p le Th in gs Th ese Su ccess fu l Execu t ives Do Ever y Day No Mat t er Wh at - Wh eth er t h ey' r e for you r p h ys ica l con d it ion , em ot ion a l ou t look, or level of p r odu ct ivit y, t h e t h in gs you do r ep ea t ed ly ever y day defin e you r qu a lit y of life . Her e a r e t h e da ily h abit s sever a l execu t ives cred it for t h e su ccess t h ey h ave ach ieved . - 3/ 5/ 19 How t o Select an d Develop In d ividu a ls for Su ccess fu l Agile Team s : A Pr act ica l Gu ide - Wh at per son a lit y t r a it s an d va lu es h elp agile t eam s bloom ? Discover ways t o iden t ify t h ese t r a it s wh en r ecr u it in g an d coach in g you r t eam . - 3/ 5/ 19 Wh at Rea l Com m u n it y Looks Like - Som et im es it s eem s as t h ou gh Am er ica is los in g it s sen se of com m u n ity. Th is n eigh bor h ood in Newt on , Massach u set t s , m ay ver y well ch an ge you r m in d . - 3/ 5/ 19 Th e Town Wh er e Ret ir ees Can n ot Ret ir e - Wh ile m an y Am er ican s a re fin d in g t h em selves s t ill wor kin g jobs pas t t r ad it ion a l r e t ir em en t age becau se of econ om ic n ecess it y, in som e fas t - agin g a reas of r u r a l Am er ica , o lder r es iden t s a r e r e tu r n in g t o wor k bu t n ot a lways becau se t h ey n eed t h e m on ey. - 3/ 5/ 19 7 Qu es t ion s In t er es t in g Peop le Always Ask in Con ver sa t ion s - Wan t t o be t h e m os t in t er es t in g p er son in t h e r oom ? Rep lace t h ose t yp ica l (an d bor in g) qu es t ion s like " Wh at do you do for a livin g?" wit h t h ese r efr esh in g qu es t ion s t h a t lead t o gr ea t con ver sa t ion s . - 3/ 5/ 19 7 Mis t akes t o Avoid as a Fir s t - Tim e Man ager - Becom in g a n ew m an ager can be bot h excit in g an d over wh elm in g. You r p er form an ce becom es les s dep en den t on you r wor k an d m or e on wh a t o t h er s ach ieve. Un for t u n a t e ly, s t a t is t ics a r e oft en aga in s t n ew m an ager s . It ’s in evit able you ’ll m ake a

mistake (or two or three) as you transition into your new role. Learn these com m on m iss t ep s t o avoid . - 3/ 5/ 19 MEET LARRY B OYD Wom en in t h e Wor kp lace 20 18 - McKin sey & Com p an y h as r eleased t h eir 20 18 Wom en in t h e Wor kp lace r ep or t . If you wan t t o cr ea t e a m or e in clu s ive workp lace, it is wor t h r ead in g. In add it ion , if you wan t t o r each m or e fem ale can d ida t es wh en r ecru it in g , jo in a ll of t h e lead in g sea r ch fir m s an d p os t you r op en in gs on t h e Leagu e of Wom en in Govern m en t Job Boar d . - 2/ 26 / 19 Is Civilit y a Sh am ? - Wh at exact ly is civilit y, an d wh a t does it r equ ir e? In a t a lk p acked wit h h is t or ica l in s igh t s , p olit ica l t h eor is t Ter esa Bejan exp la in s h ow civilit y h as been u sed as bot h t h e fou n dat ion of t o ler an t socie t ies an d as a way for polit ica l p a r t isan s t o s ilen ce an d d ism iss op p os in g views . Bejan su gges t s t h a t we sh ou ld in s t ead t r y for " m er e civilit y," t h e vir t u e of bein g able t o d isagr ee fu n dam en t a lly wit h o th er s wit h ou t des t royin g t h e p oss ib ilit y of a com m on alit y. - 2/ 26 / 19 Th e Role of a Man ager Has t o Ch an ge in 5 Key Ways - Today, we believe t h a t t h e p r oblem in m os t or gan iza t ion s isn ’t s im p ly th a t m an agem en t is in efficien t , it ’s t h a t t h e r o le an d p u r p ose of a “ m an ager ” h aven ’t kep t p ace wit h wh a t ’s n eeded . Th is a r t icle fr om Har var d Bu s in ess Review will h elp or gan iza t ion s u n der s t an d h ow t h e ro les m u s t ch an ge in or der t o m eet t oday’s ch a llen ges . - 2/ 26 / 19 In 3 Sh or t Wor ds , Lin kedIn ' s CEO Revea ls Wh at Defin es an Effect ive Leader - Lin kedIn CEO Jeff Wein er sh ar es t h ree qu a lit ies t h a t a ll effect ive leader s p ossess . Lear n h ow t h ese ch ar act er is t ics h elp det er m in e t ru e leader sh ip an d n ot ju s t t h e ap p ear an ce of leader sh ip . - 2/ 26 / 19 St or yt e llin g , Not Power Poin t , Is Wh at Help s You Sell You r Message - A gr ea t s t or y can p ower fu lly com m u n ica t e you r m essage an d is es sen t ia l t o you r or gan iza t ion ’s com m u n ica t ion s t r a t egy. St or yt ellin g can p r om ot e excit em en t in ways t h a t t ech n ology can ’t . - 2/ 26 / 19 How You Deal wit h St r es s Can Ru in You r Em p loyees ’ Jobs - A n ew s t u dy fin ds t h a t a m an ager ’s r eact ion s t o s t r es s can be a key fact or in t h eir t eam ’s p er form an ce. Th e abilit y or in abilit y t o m an age t h r ou gh s t r es s fu l s it u a t ion s h as a m ajor im p act on t eam su ccess . Learn h ow t o fin d you r s t r es s t r igger s an d em ot ion a l in t e lligen ce gap s an d h ow over com in g t h em can lead t o im p r ovem en t s in you r or gan iza t ion ’s p er for m an ce. - 2/ 26 / 19 12 Ways t o Get Fr om Wh er e You Ar e t o Wh er e You Wan t t o Be - Wh en you ’r e a t a p oin t wh er e you feel r eady t o t ake you r self t o t h e n ext level, h ow do you m ake it h ap pen ? Na t ion a l bes t se llin g au t h or , Lolly Daska l, g ives you a dozen s ign ifican t ways you can h elp m ove fr om wh ere you a r e t o wh ere you wan t t o be. - 2/ 26 / 19 How t o Pu sh Pas t You r Bigges t An xiet ies an d Act - Wh at we fea r doin g m os t is u su a lly wh a t we m os t n eed t o do , says p r odu ct ivit y gu r u Tim Fer r iss . Lear n t h e s im p le solu t ion t o overcom in g you r fea r s in t h is excer p t fr om Tools of Tit an s : Th e Tact ics , Rou t in es , an d Habit s of Billion a ir es , Icon s , an d Wor ld - Class Per for m er s . - 2/ 26 / 19 MEET LORI PHILYAW

Th e Ben efit s of Lau gh in g in t h e Office - You can lau gh an d keep you r job . Wit h in t h e bou n ds of decen cy, lau gh t er , on t h e wh ole , is a good t h in g , an d t h e ben efit s fa r ou t weigh th e r isks . Learn abou t t h e ben efit s of lau gh t er in t h e office in t h is Har var d Bu s in ess Review a r t icle . - 2/ 19 / 19 6 Help fu l St r a t egies t o Take In t o You r Per for m an ce Review - Wh en given cr it icism , m an y of u s get defen s ive or d is t r act ed . Learn h ow t o face feedback like a p r o , fr om n egot ia t ion exp er t Sh eila Heen . - 2/ 19 / 19 How t o Be an In sp ir in g Leader - Wh en em p loyees a ren ’t ju s t en gaged , bu t in sp ir ed , t h a t ’s wh en or gan iza t ion s see r ea l breakt h rou gh s . In sp ir ed em p loyees a re fa r m ore p rodu ct ive an d , in t u r n , in sp ir e t h ose a r ou n d t h em t o s t r ive for gr ea t er h eigh t s . - 2/ 19 / 19 Th e Case for Beh avior a l St r a t egy - Left u n ch ecked , su bcon sciou s b iases will u n der m in e s t r a t egic decis ion m akin g. Th is a r t icle by McKin sey & Com p an y sh ows you h ow to cou n t er t h em an d im p r ove cor p or a t e p er for m an ce. - 2/ 19 / 19 13 Sign s of High Em ot ion a l In t e lligen ce - Won der wh a t em ot ion a l in t e lligen ce looks like in ever yday life? Th is a r t icle by Ju s t in Bar iso , Fou n der of In s igh t , g ives som e gr ea t exam p les . - 2/ 19 / 19 Wh y It ’s Wor t h Lis t en in g to Peop le You Disagr ee With - We get s t ron ger , n ot weaker , by en gagin g wit h ideas an d peop le we d isagr ee wit h , s ays Zach ar y R. Wood . In an im p or t an t t a lk abou t fin d in g com m on gr ou n d , Wood m akes t h e case t h a t we can bu ild em p a t h y an d ga in u n der s t an d in g by en gagin g t act fu lly an d th ou gh t fu lly wit h con t r over s ia l ideas an d u n fam ilia r p er sp ect ives . - 2/ 19 / 19 How t o Su cceed as A New Leader - Everyt h in g you ’ve don e so fa r in you r ca r eer h as led you t o t h is pos it ion . Bu t t h e exp er ien ces an d skills t h a t lan ded you t h is n ew job will n ot be wh a t a llows you t o su cceed . In fact , you ’ll n eed a n ew set of skills t o con t in u e bein g su ccess fu l. Th is a r t icle by Lolly Daska l, Execu t ive Leader sh ip Coach , g ives you som e p ower fu l t h in gs you can do t o m ake su re you r leader sh ip is m ovin g forwar d . - 2/ 19 / 19 Ser van t Leader sh ip : How To Pu t You r Peop le Befor e You r self - Su ccess fu l leader s m ain t a in a ser van t ’s h ea r t an d en cou r age th eir p eop le t o do t h e sam e. Im agin e wh a t you r or gan iza t ion ’s cu lt u re wou ld look like if you an d you r en t ir e t eam becam e ser van t leader s . Learn t o adop t t h is t yp e of leader sh ip m en t a lit y in t h is a r t icle by bes t - se llin g au th or , sp eaker an d coach Ch eryl William son . - 2/ 19 / 19 MEET GARY HOLLAND 10 Golden Ru les Of Per son al Br an d in g - Cr ea t in g th e r igh t p er son a l br an d will n ot on ly h elp you t o be kn own in you r fie ld an d con s is t en t ly lan d wor k, bu t it cou ld be t h e d iffer en ce bet ween “ Wh o ar e you ?” an d “ Th an k you for bein g h er e” in you r ca r eer . - 2 / 12/ 19 Th e Case for Beh avior a l St r a t egy - If left u n ch ecked , su bcon sciou s b iases will u n der m in e s t r a t egic decis ion - m akin g. Th is a r t icle by McKin sey & Com p an y sh ows you h ow to cou n t er t h ese b iases an d im p r ove t eam p er for m an ce. - 2/ 12/ 19 How Tech Com p an ies Deceive You in t o Givin g u p You r Da t a an d Pr ivacy - Have you ever act u a lly r ead t h e t er m s an d con d it ion s of t h e ap p s you u se? In t h is t a lk abou t t h e a la r m in g ways t ech com p an ies deceive t h eir u ser s ,

Finn Lützow - Holm Myr s t ad sh a r es in s igh t s abou t t h e p er son a l in for m at ion you ' ve agr eed t o le t com pan ies collect— an d h ow th ey u se you r da t a a t a sca le you cou ld n ever im agin e. - 2/ 12/ 19 No On e Told Me How Leader sh ip Wou ld Ch an ge Me - Ch eck you r booksh elf— do you h ave an y books t h a t d iscu ss h ow leader sh ip will ch an ge you ? Scot t Mabr y d idn ’t e it h er . In t h is a r t icle , h e d iscu sses h ow h e was t h r u s t in t o leader sh ip becau se h e n eeded a job an d wh a t h e’s lea r n ed a lon g t h e way. - 2/ 12/ 19 5 Wor kp lace Pr act ices Th at Ar e on Th eir Way Ou t - A lo t of ch an ge is com in g in t h e fu t u re of work. Jacob Mor gan , au t h or an d fu t u r is t , d iscu sses five ou t da t ed wor k p r act ices t h a t sh ou ld be r em oved from t h e wor kp lace an d r ep laced by n ewer , m or e in n ova t ive t h in kin g an d s t r eam lin ed , em p loyee- fr ien d ly p r ocesses . - 2/ 12/ 19 Th e En d of Bu r eau cr acy - Wh ile m os t bu s in ess leader s r ecogn ize t h a t bu r eau cr acy squ ash es in it ia t ive , r isk- t akin g, an d cr ea t ivit y, it con t in u es t o be t h e n orm . In a com p lex g loba l en vir on m en t , it ’s seen as a n ecessa r y cop in g m ech an ism . In t h is a r t icle abou t or gan iza t ion a l s t r u ct u r e , Gar y Ham el an d Mich ele Zan in i sea r ch for an en d t o bu r eau cr acy. - 2/ 12/ 19 Five Qu es t ion s t o Ask You rself Wh en Som et h in g Bad Hap p en s a t Wor k - Bad t h in gs h ap p en in ever yon e’s ca reer— p r oject s fa il, you ap p ly for jobs t h a t you don ’t get , you som et im es even get fir ed . Bu t it ’s h ow you cop e t h a t m akes a d iffer en ce. - 2/ 12/ 19 Op en Cu lt u r e - Op en Cu ltu re offer s t h ou san ds of fr ee on lin e cou r ses , m ovies , au d iobooks , e- books , an d so m u ch m or e. Ever y p resen t er , ever y s t u den t , an d ever y t h in ker sh ou ld h ave it on t h eir r esou r ce lis t . - 2/ 12/ 19 SGR GUEST CURATOR - REGAN BOLI Ser van t Leader sh ip : How To Pu t You r Peop le Befor e You r self - If I t ook five m in u tes t o t a lk t o you r t eam abou t t h eir t h ou gh t s of you as a leader , wh a t wou ld t h ey say? Wou ld t h ey say t h a t you wer e a ser van t leader ? - 2/ 5/ 19 It ' s Bet t er t o Han g Ou t with Peop le Bet t er t h an You - Ar r ogan ce n eeds t o feel su p er ior so it h u dd les wit h in fer ior s . Learn t h e p ract ice of h u m ilit y for a day an d becom e a bet t er leader . - 2/ 5/ 19 Th e Resear ch Is Clea r : Lon g Hou r s Backfir e for Peop le an d for Com p an ies - Th e b igges t qu es t ion we h ave t o ask ou r selves abou t over wor k is n ot ju s t , “ Wh o’s t o b lam e?” bu t a m or e bas ic on e: “ Does it wor k?” Is over wor k actu a lly doin g wh a t we assu m e it does— resu lt in g in m ore an d bet t er ou t p u t? Or , a r e we act u a lly get t in g les s don e? - 2/ 5/ 19 Over wor ked Em p loyees? 15 Sign s You May Be Pu sh in g Wor ker s Too Har d - Wor kp lace s t r es s an d u n h ap p in ess can p r ofou n d ly a ffect you r bu s in ess an d t r yin g t o accom p lish so m u ch can m ean p u t t in g s t r es s on you r em p loyees t h a t can lead t o bu r n ou t . - 2/ 5/ 19 Wh y You Sh ou ld Man age You r En er gy, Not You r Tim e - For 10 yea r s , Lisa Con gdon ’s days wer e p acked like a “ can of sa r d in es .” Ju gglin g bet ween five an d 20 p roject s a t an y on e t im e, t h e a r t is t an d au th or , based in Por t lan d , Or egon , t r ied t o squ eeze as m u ch in t o h er da ily wor k sch edu le as sh e cou ld , with n ega t ive r esu lt s . Th is a r t icle exp lores t h e im p or t an ce of r es t , deflect in g d is t r act ion , an d em br acin g t h e s lu m p s in ou r day t o im p r ove p r odu ct ivit y. - 2/ 5/ 19

Th e Im p or t an ce Of Hu m ilit y In Leader sh ip - “ Tr u e h u m ilit y is n ot t h in kin g les s of you r self; it is t h in kin g of you r self les s .” In leader sh ip , it can be t em p t in g t o becom e en am or ed with s t a t u s . However , it is cr u cia l t h a t leader s focu s on th eir s t a ff m or e t h an t h ey focu s on t h em selves . - 2/ 5/ 19 Th r ee Tru t h s abou t Lead in g wit h Love - Th er e a r e t h ree t r u t h s of lead in g wit h t h e h ea r t t h a t cr ys t a llize wh en you ’ve been b les sed t o wor k wit h som eon e wh o op en s t h eir h ea r t t o t h eir com p an y, t h eir t eam s , an d th eir s t akeh older s an d wh o im bu es t h eir r o le wit h t h e gr ace of love. - 2/ 5/ 19 Leader or Man ager ? Th ese 10 Im p or t an t Dis t in ct ion s Can Help You Ou t - Clea r ly, t h er e is a sym biot ic r e la t ion sh ip bet ween t h ose r esp on s ib le for lead in g a bu s in ess an d t h ose r esp on s ib le for m an agin g t h e wor k with in it . Wh ile m an ager s can cer t a in ly lead an d leader s can cer t a in ly m an age, t h e skills r equ ir ed t o be good a t e it h er a r e sep ar a t e an d d is t in ct . - 2 / 5/ 19 SGR CONFERENCE SPEAKER SPOTLIGHT - KATHY MCNELIS Are Your Property Taxes Too High? - In this video, the Texas Municipal League (TML) explains how th e Texas legislature, not Texas cities, is driving property taxes up. - 1/29/19 Mentoring Matters: Three Essentia l Elements of Success - Great succession planning relies on strong mentoring programs. This Forbes article explores how mentoring can be an incredibly powerful professional growth tool. Whether you’re the mentor or the mentee, this relationship can push yo ur career to new heights. Since January is National Mentoring Month, now is the perfect time to explore the positive impact that mentoring can have on your career. - 1/29/19 What Is the Difference Between Marketing, Advertising, and Branding? A Simple Analogy to Help Explain - Having a “social media campaign,” “online brand,” and "advertising a lot" grossly oversimplifies the deeper and more complex concepts behind a truly effective marketing strategy. Peter Gasca, entrepreneur, consultant, and author, explains the differences between these concepts by simply ap plying them to you. - 1/29/19 Building Brands & Creating Cultures of Authentic Servant Leadership - If you want to learn more about effectively branding your organization, check out Building Brands and Creating Cultures of Authentic Servant Leadership by Stacy Schweikhart, who graciously let Ron share s ome insights from his experience as a city manager. - 1/29/19 How Do You Get from Diversity to Inclusion? Ask These 4 Questions about Your Meetings - Did you know that just changing the seating in your meetings and other small tweaks can lead to bigger shifts in communities and companies? Dolly Chugh, social psychologist and expert on unconscious biases and unethical behavior, explains this in more detail. - 1/29/19 Closing the Gender Gap: A Missed Opportunity for New CEOs - Many new CEOs reshuffle their top teams but surprisingly few make them more diver se. Can we do better? This article shares how a more diverse top -management team appears to benefit from a richer decision - making dialogue, which can contribute to better financial performance. - 1/29/19 10 Signs You’re Leading From the Rear View Mirror - Many times we tend

to lead by looking through the rear - view m ir r or in s t ead of t h e fr on t win dsh ie ld . We can get so focu sed on wh a t ’s h ap p en ed beh in d u s t h a t we for get t o look for war d t o t h e op p or t u n it ies ah ead of u s . Th is a r t icle lis t s 10 s ign s t h a t you m ay be su ffer in g fr om rea r - view leader sh ip . - 1/ 29 / 19 St r a t egic Leader sh ip Mean s Learn in g t o Lis t en — Differ en t ly - Is t h er e r ea lly a d ifferen ce bet ween h ear in g an d lis t en in g? In t h is a r t icle by Mike Hoban , sen ior con su lt an t for DDI, you ’ll lea r n t h a t t h er e’s a b ig d iffer en ce. Effect ive lis t en in g is an in t en t ion a l act of leader sh ip , an d on e t h a t can be develop ed wit h p r act ice . - 1/ 29 / 19 SGR CONFERENCE SPEAKER SPOTLIGHT - DR. TRI SH HOLLIDAY Th e 10 0 Grea t es t In n ova t ion s of 20 18 - Ch eck ou t Popu la r Scien ce’s an n u a l lis t of t h e yea r ’s m os t p ivot a l, in flu en t ia l, an d awesom e in n ova t ion s . Th e lis t con t a in s a wide r an ge of well- kn own t ech n ologies , d iscover ies , an d p r odu ct s , w it h som e lesser kn own in n ova t ion s a lso m akin g t h e lis t , a ll w it h t h e p ot en t ia l t o im p act ou r lives for yea r s down t h e r oad . - 1/ 22/ 19 52 Th in gs I Lear n ed in 20 18 - Read t h is lis t of 52 t h in gs— su r p r is in g fact s , in t eres t in g in n ova t ion s , an d o t h er fascin a t in g t idbit s of in for m at ion —t h a t Tom Wh it well, Sen ior Con su lt an t a t Flu xx, lea rn ed in 20 18 . Som e of t h e it em s on t h is lis t m ay su r p r ise you ! - 1/ 22/ 19 Fou r Fu n dam en t a l Qu a lit ies t h a t Can Make You a St r on ger Man ager in 20 19 - Man agem en t is a r esu lt s - or ien t ed en deavor , an d su ccess fu l m an ager s kn ow h ow t o con s is t en t ly deliver r esu lt s . However , even t h e bes t - liked m an ager in a com p an y will s t r u ggle in t h e r o le if h e or sh e can n ot deliver so lid r esu lt s . Here a re fou r qu a lit ies t h a t can m ake you a s t r on ger m an ager in 20 19 . - 1/ 22/ 19 How t o Over com e Fear an d Accom p lish You r Goa ls in 20 19 - Is fea r h old in g you back an d cau s in g you t o fa ll sh or t of you r goa ls? Mar ket in g s t r a t egis t , con su lt an t , an d au t h or Son ia Th om p son r evea ls h er fou r - s t ep m et h od for over com in g an y fea r s t h a t cou ld be obs t acles t o ach ievin g you r goa ls in 20 19 . - 1/ 22/ 19 Walkin g t h e Ta lk: Au th en t ic Ser van t Leader sh ip - Ch eck ou t Ron ’s la t es t a r t icle abou t wa lkin g t h e t a lk of au t h en t ic ser van t leader sh ip in Qu a lit y Cit ies m agazin e, p u blish ed by t h e Flor ida Leagu e of Cit ies la s t m on th . - 1/ 22/ 19 Fir ed Up Or Ph on in g It In ? Lesson s Fr om Th e Oaklan d Ra ider s Debacle - Wer e you fir ed u p or ju s t p h on in g it in in 20 18 ? Bes t - se llin g au t h or Don Yaeger u ses les son s lea rn ed fr om t h e Oaklan d Ra ider s debacle t o illu s t r a t e t h e ways in wh ich ou r n a t u r a l “ d r ive t o win ” in life is im p act ed by t h in gs like cu lt u r e bu t a lso by ou r abilit y t o cu lt iva t e or ext in gu ish t h e in n er fir e t h a t h elp s u s ach ieve ou r goa ls . - 1/ 22/ 19 Th r ivin g Am id Tu r bu len ce: Im agin in g t h e Cit ies of t h e Fu t u re - Th e wor ld is facin g u n p receden t ed r a t es of u r ban exp an s ion . Th is a r t icle exp lor es t h e m ajor for ces t h a t a r e sh ap in g cit ies of t h e fu t u r e an d p r ovides in s igh t s in t o h ow t h ey can t h r ive in t h e face of n ew ch a llen ges an d u n avoidable ch an ges . - 1/ 22/ 19 St r a igh t Ta lk Abou t Em p loyee Eva lu a t ion an d Per form an ce Man agem en t - Su ccess fu lly m an agin g em p loyee p er for m an ce r equ ir es r ea l su p por t for m an ager s an d a fa ir p r ocess . Th is a r t icle exp la in s t h e im p or t an ce of

managers regularly coaching their employees, creating fair com p en sa t ion sys t em s , an d kn owin g h ow t o h ave good an d som et im es ch a llen gin g con ver sa t ion s . - 1/ 22/ 19 SGR CONFERENCE SPEAKER SPOTLIGHT - BOB LAVIGNA Socia l Med ia Pr ed ict ion s for 20 19 : A Retu r n t o Per son a l Au t h en t icit y - Hoot su it e CEO Ryan Holm es sh a r es h ow focu s in g les s on m axim iz in g socia l m ed ia r each an d m or e on gen er a t in g t r an sp ar en t an d m ean in gfu l en gagem en t can h elp or gan iza t ion s su cceed in deliver in g r ea l, p er son a l, an d au t h en t ic m essages . - 1/ 8 / 19 30 Webs it es Th a t Will Make You Un believably Sm ar t er - Fr om fr ee on lin e cou r ses fr om t op u n iver s it ies t o e- books an d br a in t easer s , t h ese 30 webs it es can exp an d you r m in d an d a re gr ea t for p r ofess ion a l an d p er son a l develop m en t . - 1/ 8 / 19 12 War n in g Sign s You Are In Bad Com p an y - Th e com p an y you keep h as t r em en dou s in flu en ce on h ow you live you r life . Lolly Deska l, Pr es iden t an d CEO of Lead Fr om Wit h in , sh a res 12 typ es of peop le we a ll sh ou ld avoid . - 1/ 8 / 19 4 Qu es t ion s Th a t Em p loyer s Sh ou ld Ask Ever y Job Can d ida t e - Askin g t h e r igh t qu es t ion s in an in t erview can h elp exam in e can d ida t es h olis t ica lly an d det er m in e a lo t abou t a can d ida t e in ju s t a few words . Learn qu es t ion s h ir in g m an ager s sh ou ld ask t h a t can h elp m easu r e t h e level of em ot ion a l in t e lligen ce, p r oblem - solvin g abilit ies , an d wh a t m ot iva t es a grea t can d ida t e . - 1/ 8 / 19 32 Favor it e Books of High Ach iever s - A good book can p r ovide in sp ir a t ion , escap e, an d grea t ideas . Ch eck ou t som e of t h e t op p icks fr om gr ea t leader s t o add t o you r r ead in g lis t . - 1/ 8 / 19 7 Secr et s of ' Ser van t Leader sh ip ' Th a t Will Lead You t o Su ccess - Lear n h ow p r act icin g ser van t leader sh ip can cr ea t e su ccess for you r or gan iza t ion an d in t h e lives of you r t eam . - 1/ 8 / 19 Wh y I Have Coffee Wit h Peop le Wh o Sen d Me Hat e Mail - In t h is TED t a lk, Özlem Cekic, t h e fir s t fem ale Mu s lim t o ser ve in t h e Dan ish Par liam en t , sh a r es h ow h avin g a face- to- face con ver sa t ion wit h p eop le we d isagr ee wit h can be a p ower fu l for ce in d isa r m in g h a t e . - 1/ 8 / 19 How To Take Th e Ch aos Ou t Of Man agin g Ot h er s - Lear n h ow cr ea t in g a yea r - r ou n d p r ocess of m an agin g you r t eam can h elp a llevia t e s t r es s an d s t r en gt h en bot h you r leader sh ip skills an d you r or gan iza t ion . - 1/ 8 / 19 SGR GUEST CURATOR - CHERYL DE LEON How Hu m ble Leader sh ip Rea lly Wor ks - Listen for new ideas: Th is sh or t a r t icle d iscu sses h ow im p or t an t it is t o “ m ake p eop le feel p u r p osefu l, m ot iva t ed , an d en er gized” a t wor k. Servan t leader s see t h eir r o le a s ser vin g an d lea r n in g fr om t h e exp er t ise of t h eir em p loyees . - 12/ 18 / 18 Wh at Does Ser van t Leader sh ip in Act ion Look Like? - Servant leadership in action: Ken Blan ch ar d an d Ren ee Br oadwell au t h ored Ser van t Leader sh ip in Act ion wh ich is a collect ion of es says by t oday’s t op ser van t

leadership experts. This article address questions about servant leader sh ip an swered by th ree of t h e book’s con t r ibu tor s . Read t h rou gh t h e r esp on ses— it m igh t leave you wan t in g to r ead m or e! - 12/ 18 / 18 7 Secrets of 'Servant Leadership' That Will Lead You t o Success - Secrets of servant leadership: Want a quick overview of the beliefs and views held by those who practice servant leadership? Check out this article that reviews seven servant leadership secrets. - 12/18/18 How to Be an Inspiring Leader - Leaders can only change by doing things differently: It’s not just inspiration, but accountability, too. Inspiring leaders use their strengths to motivate individuals and teams to take on bold missions. Discover how researchers found that inspiration, combined with accountability, can unlock higher performance through empowerment. - 12/18/18 Discovering Your Authentic Leadership: HBR Must Reads on Leadership Review #9 - Core steps to becoming an authentic leader: Authentic leadership is based on your life experiences and story. Reflecting on one's experiences allows individuals to grow as leaders. After you read this article, you may discover that your story is just worth telling! - 12/18/18 Servant Leadership: How To Put Your People Before Yourself - Putting people before yourself: A leader with a servant’s heart is an invaluable asset. Find out how you can establish a culture of servant leadership within your organization. - 12/18/18 Servant Leadership: How a Jar Can Change the Way You Lead and Serve - How a jar can change the way you lead: In this Tedx Talk, Ali Fett discusses her path to servant leadership, revealing that “Servant leaders provide the conditions in a workplace for pe ople to become exactly who they are meant to be.” We all crave a better brand of leadership. Discover how to create the next version of yourself. - 12/18/18 TED: Simon Sinek - "The Golden Circle" Clip - The golden circle by Simon Sinek: Inspired leaders think and communicate from the inside out. Leaders must identify “why” their organizations exist. Watch this abbreviated TED Talk to understand the importan ce of the “why.” - 12/18/18 SGR CONFERENCE SPEAKER SPOTLIGHT - RON KELLEY 9 Sign s Th a t You ’r e an Am biver t - You ’ve p r obably been asked sever a l t im es wh et h er you ’re an in t r over t or ext r over t . For som e of u s , it ’s an easy ch oice , bu t for o t h er s , it ’s h a r d t o ch oose on e way or t h e o t h er . Wh y sh ou ld you h ave t o? - 12/ 11/ 18 Seein g You r Way t o Bet t er St r a t egy - McKin sey & Com p an y sh ar es h ow com p an ies can de- bias t h eir s t r a t egic d ia logu es an d m ake b ig , bold ch an ges t h a t will sh ap e t h e fu t u re of t h eir com p an y wit h ou t t h em get t in g wa t er ed down . - 12/ 11/ 18 Dr u cker Foru m 20 18 : A Major Tr an s form at ion of Man agem en t is Alr eady Un der Way - Th e wor ld ’s lead in g m an agem en t con fer en ce m et r ecen t ly in Vien n a , Au s t r ia— t h e Dr u cker Foru m 20 18 . Befor e t h e con feren ce, h op es wer e exp r essed t h a t t h e con feren ce m igh t h elp “ in sp ir e a m an agem en t m ovem en t t owar ds m or e h u m an - cen t ered m an agem en t .” As it t u rn ed ou t , d iscu ss ion s a t t h e foru m r evea led t h a t a la r ge- sca le m ovem en t t o t r an s for m m an agem en t is a lr eady u n der way. - 12/ 11/ 18

Amazon Founder Jeff Bezos: This is How Successful People Make Such Sm ar t Decis ion s - Accor d in g t o Bezos , t h er e a r e t wo bas ic kin ds of decis ion s you can m ake. Lear n wh a t t h ey a r e an d h ow t o m ake t h ese sm ar t decis ion s qu ickly - 12/ 11/ 18 Wh y You Sh ou ld St op Set t in g Easy Goa ls - Exp lor e h ow in som e s it u a t ion s , p eop le p er ceive h igh er goa ls a s eas ier t o a t t a in t h an lower on es— an d even wh en t h a t ’s n ot t h e case, t h ey s t ill fin d ch a llen gin g goa ls m or e ap p ea lin g . - 12/ 11/ 18 Wh at Mot iva t es Us a t Wor k? Mor e Th an Mon ey - Jes s ica Gr oss , a wr it er based in New Yor k Cit y, su gges t s t h a t wh en you look ca r efu lly a t t h e way p eop le wor k, you ’ll fin d ou t t h ere’s a lo t m or e a t p lay— an d a t s t ake—t h an m on ey. - 12/ 11/ 18 Th e Agile Man ager - Wh o m an ages in an agile or gan iza t ion ? An d wh a t exact ly do t h ey do? McKin sey & Com p an y su r veyed m or e t h an 2,50 0 p eop le acr oss com p an y s izes , fu n ct ion a l sp ecia lt ies , in du s t r ies , r egion s , an d t en u r es t o an swer t h ese qu es t ion s . - 12/ 11/ 18 SGR CONFERENCE SPEAKER SPOTLIGHT - MARK FARRINGTON Un leash in g th e Power of Sm all, In dep en den t Team s - Th is a r t icle exp lor es h ow sen ior leader s can u n leash t h eir com p an ies ’ fu ll p ot en t ia l by em p ower in g sm all t eam s an d su p p or t in g t h eir m an ager s , wh ose ro les h ave been r edefin ed by agile t h in kin g. Take a look a t wh a t t h a t looks like in act ion . - 12/ 4 / 18 Th e Mos t Power fu l Skill Ever y Leader Sh ou ld Have - Ar e we don e wit h sm ar t leader s? Gu s t avo Razet t i believes ou r socie t y is su ffer in g fr om t h e h er oic leader sh ip syn dr om e— we over - glor ify leader s wh o exu de ch ar ism a . We adm ir e leader s wh o a r e sm ar t , s e lf- cen t er ed , an d ch ar ism at ic. However , bein g sm ar t is n ot en ou gh — gr ea t leader s a r e wise , t oo . - 12/ 4 / 18 Wh at You Can Learn Abou t Mom en t u m Fr om Packer s ' Kicker Mason Cr osby - Som et im es a leader n eeds t o set h is or h er p eop le u p wit h a qu ick win in or der t o bu ild t h eir con fiden ce an d t h e t eam ’s . Th a t ’s exact ly wh a t Gr een Bay Packer s Head Coach , Mike McCar t h y, d id on e Su n day— h e set Cr osby u p for a win an d a llowed h im t o ga in a sm all sen se of m om en t u m . Ar e you in n eed of a McCar t h y m om en t ? Deliver in g Th r ou gh Diver s it y - McKin sey & Com p an y’s la t es t r esear ch r e in for ces t h e lin k bet ween d iver s it y an d com p an y fin an cia l p er for m an ce— an d su gges t s h ow or gan iza t ion s can cra ft bet t er in clu s ion s t r a t egies for a com p et it ive edge. - 12/ 4 / 18 Th e Su r p r is in g Power of Th e Lon g Gam e - Th e lon g gam e m ay seem bor in g , bu t wh en som eon e ch ooses t o p lay t h e lon g gam e fr om an ea r ly age, t h e r esu lt s can be ext r aor d in a r y. Th e lon g gam e ch an ges h ow you con du ct you r p er son a l an d bu s in ess a ffa ir s . - 12/ 4 / 18 How Can You Un cover You r Bes t Self? St a r t by Ju dgin g Ot h er Peop le — Rea lly - Un cover in g you r m icr o- m ot ives— t h a t collect ion of su per -sp ecia lized t h in gs t h a t m ake you r p a r t icu la r h ea r t s in g— ar e key t o fin d in g fu lfillm en t an d su ccess a t wor k, say socia l s cien t is t s Todd Rose an d Ogi Ogas . An d t h ere’s a fu n way t o iden t ify t h em : obser vin g h ow you ju dge o t h er s . - 12/ 4 / 18

Strategic Leadership Means Learning to Listen — Differ en t ly - Th ere r ea lly is a d iffer en ce bet ween h ear in g an d lis t en in g. Learn h ow effect ive leader s lea r n t o lis t en wit h a “ d iffer en t ea r” an d h ow som et im es wh a t you don ’t h ea r is ju s t a s im p or t an t a s wh a t you do. - 12/ 4 / 18 Dog Walker s Becom e Nor th Texas ' Un assu m in g Cit izen Pa t r o l - Did you kn ow t h a t ever y day, n ea r ly 10 0 p olice- t r a in ed cit izen dog wa lker s , m an y wh o a r e a t r e t ir em en t age, a r e keep in g t h eir com m u n it ies an d kids sa fe? It ’s a ch an ce t o u se t h e n orm al act ivit ies of cit izen s t o h elp wit h com m u n it y p olicin g . - 12/ 4 / 18 SGR GUEST CURATOR - MIKE GIBSON 6 Ways Effect ive Lis t en in g Can Make You A Bet t er Leader - Ser van t Leader sh ip p rovides wh a t is bes t for t h ose bein g led . Lis t en in g is on e of t h e m os t im por t an t skills t h a t Ser van t Leader s em p loy. Lis t en in g ga in s in for m at ion , an d it bu ild s t r u s t . - 11/ 27/ 18 Leader sh ip : 16 Scien ce- Backed Skills To Make You a Bet t er Leader - Ser van t Leader s a r e observan t . Th is a r t icle r efer s t o a “ h u m an beh avior h acker .” If a p er son seeks u n der s t an d in g an d is willin g t o bot h wa t ch an d lea r n , sh e can becom e a beh avior h acker ! - 11/ 27/ 18 Th e Power Of Com m u n ica t ion - Ser van t Leader s a r e effect ive com m u n ica t or s . Th ey kn ow t h a t p eop le lon g for con tact an d for m ean in gfu l wor k; t h er efore , Ser van t Leader s p r ovide bot h . Th ey s t ay in t ou ch , an d t h ey r e in for ce wh y t h e wor k m at t er s . - 11/ 27/ 18 Wh at ' s Th e Righ t Voice For A Leader ? - Wh at does Ser van t Leader sh ip sou n d like? Does p it ch m at t er ? Does t on e m ake a d iffer en ce? Yes . Th e s it u a t ion det er m in es t h e bes t ap p r oach . - 11/ 27/ 18 You Don ’t Need a Fan cy Tit le To Be a Servan t Leader - Leader sh ip gu r u Ken Blan ch ard was im p r essed by t h e servan t leader sh ip of t h e m an on t h e ga r bage t r u ck! Th e wor ker was a grea t exam p le of Green lea f’s defin it ion of a Ser van t Leader a s som eon e wh o “ focu ses p r im ar ily on t h e gr owt h an d well- bein g of p eop le an d th e com m u n it ies t o wh ich th ey belon g.” - 11/ 27/ 18 Is a Texas Town t h e Fu tu re of Ren ewable En er gy? - SGR is h on ored t o wor k wit h cit ies like Geor get own wh ere t h e in n ova t ion is im p r ess ive . In t h is case , t h e in n ova t ion is r ecogn ized by Th e Sm it h son ian ! - 11/ 27/ 18 10 Power fu l Body Lan gu age Tip s - Ser van t Leader s com m u n ica t e p u r p osefu lly. Th ey u se p os tu r e , facia l exp r ess ion s , an d ges t u res in ways t h a t su p p or t t h eir m essage an d bu ild t ru s t . Here a re som e t ip s t o h elp accom p lish t h is . - 11/ 27/ 18 Th e Righ t Way t o Hold Peop le Accou n t able - Ser van t leader s p r ovide effect ive accou n t abilit y. Her e a re five a r eas of cla r it y t h a t can h elp . - 11/ 27/ 18 SGR CONFERENCE SPEAKER SPOTLIGHT - CAROLINE ECKEL Makin g Wor k Mean in gfu l: A Leader ’s Gu ide - Fin d in g m ean in g a t wor k m akes p eop le h ap p ier , m ore p r odu ct ive , an d m or e en gaged . Wit h t r ad it ion a l r ewar ds sys t em s d isap p ear in g, wor ker s a r e lookin g for n ew

reasons to believe in their companies. Here are four helpful or gan iza t ion a l- des ign in t er ven t ion s t h a t a r e s im p le , in exp en s ive , p r act ica l, an d loca l. - 11/ 13/ 18 How t o St op Sayin g “ Um ,” “ Ah ,” an d “ You Kn ow” - It ’s h a r d t o pay a t t en t ion t o a sp eaker wh en ever y o t h er wor d is a filler , bu t wh en we’r e n er vou s , d is t r act ed , or a t a los s , it ’s easy t o lean on t h ese wor ds . A r ecen t s t u dy by Qu an t ified Com m u n ica t ion s det er m in ed t h a t we sh ou ld on ly be u s in g on e filler p er m in u t e— t h e aver age sp eaker u ses five! Lear n h ow t h ese cr u t ch wor ds can jeop ar d ize a sp eaker ’s im p act an d h ow t o e lim in a t e t h em fr om ou r vocabu la r ies . - 11/ 13/ 18 Wh y Bein g Resp ect fu l t o You r Cowor ker s is Good for Bu s in ess - Lookin g t o get ah ead in you r ca r eer? St a r t by bein g r esp ect fu l t o you r coworker s , s ays leader sh ip r esea r ch er Ch r is t in e Pora t h . In t h is scien ce- backed t a lk , sh e sh a r es su r p r is in g in s igh t s abou t t h e cos t s of ru den ess an d sh ows h ow lit t le act s of r esp ect can boos t you r p r ofess ion a l su ccess— an d you r com p an y' s bot t om lin e . - 11/ 13/ 18 Th e Ult im a t e Gu ide t o Makin g Sm ar t Decis ion s - Wh en was t h e la s t t im e you t h ou gh t abou t h ow you decide? If you ’r e like m os t p eop le , you ’ve n ever been t au gh t h ow t o m ake effect ive decis ion s . Ga in r ea l kn owledge of t h e a r t of decis ion m akin g, so you can be clea r - h eaded an d la ser - focu sed for t h e n ext decis ion . - 11/ 13/ 18 3 Ways Th a t You r Mem or y St ays Sh ar p Even as You Get Older - Wh ile ou r over a ll m em or y declin es as we age, t h a t ’s n ot t h e en d of t h e s t or y! In fact , t h er e a r e cer t a in t h in gs o lder p eop le con t in u e t o r em em ber qu it e well, s ays r esear ch er Alan D. Cas t e l. In t h is a r t icle , you ’ll exp lor e h ow we r em em ber wh a t m a t t er s t o u s . - 11/ 13/ 18 Tir ed of Receivin g Telem arket in g Ca lls? - If you h ave been h it w ith a flood of t e lem ar ket in g ca lls on you r cell p h on e, r egis t er you r cell p h on e on t h e Do Not Ca ll Regis t r y. - 11/ 13/ 18 Wan t t o Rea lly Con n ect a t You r Next Fam ily Ga t h er in g? Tr y t h is - Liven u p you r n ext fam ily ga t h er in g wit h facilit a t or Pr iya Par ker ’s s im p le t r ick t h a t led t o an u n for get t able even in g for h er an d h er loved on es . - 11/ 13/ 18 SGR CONFERENCE SPEAKER SPOTLIGHT - GINGER NELSON Ar e you lookin g t o fin d qu alified job can d ida t es? If so , you r webs it e m igh t be t h e p lace t o s t a r t . - A r ecen t s t u dy fr om Gr an icu s fou n d t h a t lookin g for jobs is am on g t h e t op five t a sks on cit y an d cou n t y webs it es . To bes t ser ve you r job can dida t es , m ake su r e it ’s qu ick an d easy for t h em t o fin d an d ap p ly for em p loym en t . For m or e t ip s on op t im iz in g jobs on you r webs it e , down load t h e cit y an d cou n t y wh it ep ap er s . - 11/ 6 / 18 Dr iver les s Deliver y Robot s Ar r ive in Nor th Texas - Robot s a r e n ow zoom in g t h e s t r eet s of Ar lin gt on , TX. Even t u a lly, t h e d r iver less deliver y r obot s cou ld cr is scr oss Ar lin gt on s t r eet s deliver in g ever yt h in g fr om gr ocer ies an d lu n ch t o p ackages an d docu m en t s . Hop in g t o grea t ly im p act it s cit izen s , Ar lin gt on is excit ed t o be a leader in t h e s t a t e for t es t in g t h is t yp e of t ech n ology. - 11/ 6 / 18 How t o Bu ild a Th r ivin g Mu s ic Scen e In You r Cit y - Th in kin g abou t sh owin g off you r cit y’s t a len t s t o t h e wor ld? If n ot , m aybe you sh ou ld be . Pu blicis t Elizabet h Cawein exp la in s h ow t h r ivin g m u s ic scen es m ake cit ies h ea lt h ier an d h ap p ier an d sh ar es ideas for bols t er in g you r loca l m u s ic scen e. Sh e is ded ica t ed t o t h e belief t h a t sm ar t cit ies a r e m u s ic cit ies . You r

city could be the next “music city.” - 11/ 6 / 18 Scr abble Has a Wh ole New Vocabu la r y. Yowza! - Yowza!! Mor e t h an 30 0 n ew wor ds h ave been added t o t h e s ixt h ed it ion of Mer r iam - Webs ter ’s “ Th e Officia l Scr abble Player s Dict ion ary.” See h ow th ese n ew words r eflect t h e ch an ges in t h e En glish lan gu age an d ga in a n ew com p et it ive edge for you r n ext Scr abble gam e. - 11/ 6 / 18 How Filt er Bu bbles Dis t or t Rea lit y: Everyt h in g You Need t o Kn ow - Wit h ever y click, wa t ch , sh a r e , or com m en t , sea r ch en gin es an d socia l p la t for m s a r e ga t h er in g ou r in for m at ion . Bu t m an y of u s don ’t r ea lize t h e con sequ en ces t h a t t h ese for ces br in g by a lt er in g wh a t we see on lin e an d h ow t h a t con ten t a ffect s u s . If everyt h in g we see on lin e m at ch es ou r own likes an d p r efer en ces , we assu m e t h a t ever yon e t h in ks likes u s , an d we for get o t h er op in ion s exis t ! - 11/ 6 / 18 Deliver in g for Cit izen s : How t o Tr ip le t h e Su ccess Rat e of Govern m en t Tr an s for m at ion s - In cr eas in g t h e n u m ber of su ccess fu l gover n m en t t r an s for m at ion s cou ld h elp so lve socie ty’s gr ea t es t ch a llen ges , ser ve cit izen s bet t er , an d su p p or t t h e m ore p rodu ct ive u se of p u blic r esou r ces . Of cou r se , t h is is eas ier sa id t h an don e! Lear n t h e Five Cs t h a t can m or e t h an t r ip le t h e su ccess r a t e of gover n m en t t r an s for m at ion s . - 11/ 6 / 18 How t o Tu rn a Gr ou p of St r an ger s In t o a Team - It ’s in cr ed ib ly ch a llen gin g wh en p eop le m u s t com e t oget h er t o qu ickly so lve n ew, u r gen t , or u n u su a l p r oblem s . " Team in g" a llows gr ou p s t o su ccess fu lly wor k t oget h er acr oss bou n dar ies cr ea t ed by exp er t ise , d is t an ce, an d s t a t u s . Bu s in ess sch ool p rofessor Am y Edm on dson sh ar es t h e e lem en t s n eeded t o t u rn a gr ou p of s t r an ger s in t o a qu ick- t h in kin g t eam t h a t can skillfu lly r espon d t o ch a llen ges . - 11/ 6 / 18 5 Qu es t ion s Th a t Will Make You Em ot ion a lly St r on g - It ’s sa fe t o say t h a t we h ave a ll m ade decis ion s in t h e gr ip of in t en se em ot ion s , an d r a r ely h ave t h ose decis ion s wor ked ou t . No m at t er t h e s it u a t ion , wh et h er a t wor k, in life , or in love, we n eed em ot ion a l s t r en gt h t o keep ou r cool an d do t h e r igh t t h in g . Wall St r eet Jou rn a l Bes t Seller , Er ic Bar ker , t akes a look a t wh a t som e an cien t wisdom h as t o say abou t dea lin g wit h ou r m os t ch a llen gin g em ot ion s . - 11/ 6 / 18 SGR CONFERENCE SPEAKER SPOTLIGHT - STEVE CUNNINGHAM Th e Fu t u r e of Or gan iza t ion a l Man agem en t : Ecologica l Sys t em s Th in kin g - In or der t o cr ea t e econ om ic va lu e in or gan iza t ion a l develop m en t t h a t is bot h su ccess fu l an d su s t a in able , leader s m u s t u n der s t an d h ow ideas gr ow in t h e con text of t h eir en viron m en t s . - 10 / 30 / 18 U.S. Is Un p r ep ar ed for t h e Hea lt h Ch a llen ges of Clim at e Ch an ge, Exp er t s War n - Exp er t s war n t h a t t h e U.S. is n ot p r ep ar ed for clim a t e- r e la t ed r isks t o p u blic h ea lt h . Fr om in sect - bor n e d isease t o en vir on m en t a l d isas t er s su ch as h u r r ican es an d wild fir es , co llabor a t ion a t t h e feder a l an d loca l levels on p u blic h ea lt h p r epar edn ess is m or e im p or t an t t h an ever befor e . - 10 / 30 / 18 How Ur ban Sp aces Can Pr eser ve His t or y an d Bu ild Com m u n it y - Ur ban sp aces p reserve h is t or y an d en h an ce qu a lit y of life , bu t t h ey can a lso bu ild com m u n it y by m akin g u s look a t on e an ot h er in a d iffer en t way. - 10 / 30 / 18 How To Be Res ilien t : 8 St eps To Su ccess Wh en Life Get s Har d - Wh at doesn ’t kill you m akes you s t r on ger ! To live a fu ll life , som e am ou n t of

difficulty is essential. Learn steps to help you succeed when the going gets t ou gh . - 10 / 30 / 18 Ga llu p ’s Ch ief En gagem en t Scien t is t Exp la in s Wh y Em p loyee En gagem en t an d Car in g Cu lt u r es Differen t ia t e Th r ivin g Or gan iza t ion s - Or gan iza t ion s t h r ive wh ere em p loyee en gagem en t is h igh . Hear Jim Har t er exp la in wh a t t h e m os t en ligh t en ed com p an ies a re doin g t o in sp ir e t h eir wor kforces in t h is p ower fu l an d im p or t an t p odcas t . - 10 / 30 / 18 A CEO’s Gu ide t o Reen er giz in g t h e Sen ior Team - Wh en bu s in ess con d it ion s ch an ge r ap id ly, CEOs n eed t o be able t o r ely on t h eir bes t leader s t o adap t qu ickly. Lear n h ow t o coach sen ior t eam m em ber s t o be able t o ad ju s t cou r se qu ickly wh en t h e n eed a r ises . - 10 / 30 / 18 An Effor t les s Way t o Im p r ove You r Mem or y - Dis t r act ion s an d in t er ru p t ion s cr ea t e s t r es s t h a t can r esu lt in for get fu ln ess . Rech ar ge an d im p r ove you r m em or y by en joyin g 10 - 15 m in u t es of qu ie t con tem p la t ion an d u n d is tu rbed r es t . - 10 / 30 / 18 Th e Gr ea t Vam p ir e Ep idem ic of t h e 1720 s - In p r ep ar a t ion for Ha lloween t om or r ow n igh t , lea r n abou t Th e Grea t Vam p ir e Ep idem ic of t h e 1720 s . - 10 / 30 / 18 MEET MILA COSGROVE Catalytic Leadership: Strategies for an Interconnected World - The Luke Center for Catalytic Leadership has been advocating for and educating public sector leaders on collaborative problem solving for 30 years. The principles outlined in Catalytic leadership will be familiar to those with a serv ant leadership style. - 10/23/18 HR2020 Shifting Perspectives: A Vision for Public Sector HR - A robust and eff ective human resource function is the hallmark of a healthy, vibrant, and responsive organization. The HR2020: Shifting Perspectives report outlines a roadmap for how your human resource function can deliver transformational service delivery. - 10/23/18 Using a Lifepreserver for Issues Management - Working in the public sector, we encounter complex, divisive issues on a regular basis. There are strategies that can be learned to help build support and neutralize naysayers. For a quick review of some useful concepts and helpful tools, check out this blog entry on Govloop. - 10/23/18 The Next Twenty Years in Local Government - Spend some time thinking about the long - term future of your community. The Alliance for Innovation has a great publication called “The Next Big Thing.” It is an easy- to - read and thought - provoking report that should be on every local government administrator’s reading list. - 10/23/18 Reinventing Performance Management - Marcus Buckingham offers timely and relevant insight on how to reinvent performance management. - 10/23/18 8 Essential Books on Government Leadership - Reading inspires and informs me. Here is a list of 8 essential books on leadership in the public sector. Add at least one to your beach reading list. - 10/23/18 Three Simple Practices That Can Help Boost Happiness at Work - Big idea in a small package... this easy to implement mindfulness practice is deceptivel y simple but powerful. - 10/23/18

Mar cia Daszko an d Sh eila Sh ein ber g – Su r viva l is Op t ion a l - Tr an s for m in g an or gan iza t ion is com p lex wor k r equ ir in g a d ifferen t level of t h in kin g. In t h is qu ick r ead , Mar cia Daszko an d Sh eila Sh ein berg offer r e levan t in s igh t s . - 10 / 23/ 18 MEET LAUREN SWAIM What to Do When Algorithms Rule - Astronauts and elevator operators were some of the first people to relinquish decision making to technolo gy. Discover how algorithms produce superior results when artificial intelligence and humans work together in synergy. - 10/16/18 Attracting and Retaining the Right Talent - Studies indicate that high performers are more than 400% more productive th an average performers. Learn how to attract and keep the best of the best! - 10/16/18 Arlington Police Recognized in New DOJ Video on Police - Race Relations - The Arlington, Texas, Police Department was recently recognized for its exemplary community relations in a new video released by the Department of Justice and the organization, Not In Our Town . - 10/16/18 How to Turn a Group of Strangers Into a Team - Business school professor Amy Edmondson shares the elements needed to transform a group of strangers into a quick - thinking team that can nimbly respond to challenges. Learn how “teaming” can help your organization and community succeed. - 10/16/18 There are Three Sides to Every Argument - We tend to see conflict as two -sided, and we frequently fail to see there is always a third side. Learn how we can all play a role as the third side in helping defuse even the most bitter conflicts. - 10/16/18 7 Strategies to Keep Your Phone from Taking Over Your Life - We are all gu ilty of becoming addicted to our smartphones. From the clever use of airplane mode to pruning apps, use these strategies to stay productive and break the cycle of distraction. - 10/16/18 10 Ways Successful Leaders Think Differently - The way successful leaders think makes them more effective. Learn how to improve your way of thinking so that positive thoughts become positive attitudes that result in positive outcomes. - 10/16/18 5 Ways to Nurture Your Spirit - We enjoy optimal health when our body, mind, and spirit thrive. Learn ways to nurture your spirit and become a better version of yourself. - 10/16/18 MEET MIKE MOWERY New Neuroscience Reveals 7 Secrets That Will Make You Persuasive - Becoming more persuasive is all about finding common ground and how you deliver your message. These seven secrets can help you credibly and successfully navigate your circle of influence. - 10/9/18 How to Build Closer Relationships - In our constant state of busyness, we often struggle to stay connected. Learn tips fr om seven TED speakers on ways to recharge, be present, and bridge the gap of emotional distance and build closer relationships with your peers, employees, and loved ones.

- 10 / 9 / 18 9 Ways CEOs Can Becom e Ch ief Em p ower m en t Officer s - Em p loyees t h r ive wh en th ey feel ap p r ecia t ed , t r u s t ed , an d h ave a sen se of own er sh ip of or gan iza t ion a l m iss ion an d goa ls . Im p r ove m or a le an d bu ild a cu lt u r e of em p owerm en t wit h you r t eam by t akin g t im e t o lis t en , bu ild t ru s t , an d m odel r espect . - 10 / 9 / 18 Th is Is How To In cr ease You r At t en t ion Sp an : 5 Secr et s Fr om Neu r oscien ce - Focu s is becom in g a los t a r t w it h a ll of t h e t ext in g , p h on e ch eckin g, an d socia l m ed ia en gagem en t we do. Mu lt i- t a skin g d is t r act s ou r m in ds an d evap or a t es ou r a t t en t ion sp an s . Lear n effect ive ways t o sh a r p en wor k, r edu ce s t r ess , an d in cr ease you r awar en ess . - 10 / 9 / 18 Passed Over For a Pr om ot ion ? Here’s How t o Recover - Not get t in g a p r om ot ion you h op ed for can feel like r eject ion . Elim in a t e som e of t h e s t in g by r eflect in g an d n ot r eact in g . Ask for feedback, focu s on you r “ wh y,” an d develop goa ls t h a t will se t you u p for fu t u re op p or t u n it ies . - 10 / 9 / 18 Wh y You Need To Pr ep are You r Or gan iza t ion For A New Er a Of In n ova t ion - Th e r ap id pace of n ext - gen er a t ion t ech n ology m akes it m or e im p or t an t t h an ever befor e t o p rep are r a t h er t h an adap t . Savvy leader s u n der s t an d t h a t in or der t o sh ift fr om agilit y t o exp lor a t ion , you m u s t lea rn t o com bin e lon g- r an ge p lan n in g wit h em power ed execu t ion t o s t ay effect ive an d in sp ir ed . - 10 / 9 / 18 Th ese Are t h e Reason s You Can Never Make a Decis ion - Leader s m ake decis ion s t h a t a ffect t h e welfa r e of t h eir t eam s . Th e decis ion - m akin g ap p r oach is oft en based on ou r willin gn ess t o t ake r esp on s ib ilit y for o t h er s . Un der s t an d in g an d over com in g th e obs t acles t h a t cr ea t e ap p r eh en s ion in com m it t in g t o decis ive act ion will r esu lt in bet t er ou t com es an d an eas ier decis ion - m akin g p r ocess . - 10 / 9 / 18 Th e 5 Typ es of Men t or s You Need in You r Life - A gr ea t m en t or can h elp defin e an d exp r ess ou r in n er ca llin g , bu t we actu a lly n eed m or e t h an ju s t on e. En gage wit h t h ese five t yp es of m en t or s an d crea t e you r own p er son a l d r eam t eam ! - 10 / 9 / 18 GUEST CURATOR NICOLE LANCE Th e Pr in cip les of Hu m an Un der s t an d in g - In or der t o cu lt iva t e m ore of you r Ser van t Leader sh ip Awar en ess , ch eck ou t t h is podcas t t o lea rn m or e abou t t h e n eu r oscien ce beh in d bet t er t h e u n der s t an d in g of each o th er a s h u m an bein gs an d h ow t o cu lt iva t e a deep er u n der s t an d in g of t h e em p loyees you lead an d t h e t eam you su p p or t . - 10 / 2/ 18 5 Pieces of Advice Ever yon e Ign or es (bu t Sh ou ldn ’t !) - Ser van t Leader sh ip r equ ir es em pa t h y an d awar en ess an d t h e abilit y t o p rom ot e h ea lin g an d gr owt h in o t h er s . Mar t h a Beck wa lks you t h r ou gh 5 p ieces of advice you sh ou ld be t akin g t o h ea r t in or der t o u p you r Ser van t Leader sh ip gam e in t h is a r t icle . - 10 / 2/ 18 Au t h en t ic Leader sh ip - Un der s t an d in g ou r ca llin g an d bein g able t o con cep t u a lize d ir ect ion for ou r t eam s ar e bot h cr it ica l for Ser van t Leader sh ip . Lear n fr om Tim Fid ler wh y som e of t h e bes t leader s “ … don ’t esp ou se e t h erea l con cep t s like ' wor k/ life ba lan ce ' or ' in clu s ion ' — th ey set t h e exam p le an d cr ea t e t h e en vir on m en t t o m ake t h ese t h in gs a r ea l p a r t of t h eir or gan iza t ion ’s cu ltu r e .” - 10 / 2/ 18

How to Nurture Empathic Joy in Your Classroom - Bor r owin g fr om a d iffer en t d iscip lin e , lear n h ow t o em br ace t h e Ser van t Leader sh ip les son of Nu r t u r in g t h e Sp ir it by em br acin g t h e u se of m icr o- a ffir m at ion s , “ wit h it n ess” , an d t h e p ower of em p a t h ic joy! - 10 / 2/ 18 To Lead , Cr ea t e a Sh ared Vis ion - “ Th e t r a it t h a t m os t sep ar a t es t h e leader s fr om in d ividu a l con t r ibu t or s is som et h in g t h a t t h ey h aven ’t h ad t o dem on s t r a t e in p r ior , n on leader sh ip r o les .” Us in g fores igh t an d con cep t u a liza t ion , t h e au th or s sh ar e t h ou gh t s on h ow t o crea t e a sh a r ed vis ion am on g you r t eam . - 10 / 2/ 18 Wh y Team s Tu r n Toxic, an d How t o Heal Th em - If “ dys fu n ct ion leads t o devas t a t ion ,” t h en we as Ser van t Leader s n eed t o em brace t h e p r in cip le of h ea lin g in ou r wor kp laces . Th is a r t icle offer s in s igh t on ju s t h ow t o do t h a t ! - 10 / 2/ 18 5 Ways You Can Help t o Keep You r Em p loyees En gaged an d Gr owin g - Cu lt iva t in g Gr owt h in ou r or gan iza t ion s is a r esp on s ib ilit y of an y Ser van t Leader . Lear n h ow crea t in g a “ Gr owth Agen da” can h elp you r em p loyees con t in u e t o develop an d s t ay en gaged . - 10 / 2/ 18 Wh at ’s t h e Wor s t Kin d of Pr a ise You Can Give? - If Servan t Leader s a r e r esp on s ib le for t h e gr owt h of t h eir t eam m em ber s an d for n u r t u r in g t h e sp ir it , wh a t sh ou ld we be m akin g su re we DON’T do wh en t r yin g to ach ieve t h ese t wo object ives? - 10 / 2/ 18 MEET BOB TURNER Th e Fou r X Fact or s of Excep t ion a l Leader s - Th an ks t o Bob LaSa la for r ecom m en d in g t h is a r t icle t h a t m ay be t h e m os t su ccin ct descr ip t ion of wh a t excep t ion a l leader sh ip looks like t h a t I h ave seen . - 0 9 / 25/ 18 Libr a r y Receip t s Sh owin g Savin gs Con t in u e t o In t eres t Pu blic - Read abou t h ow t h e Wich it a , Kan sas , Pu blic Libr a r y develop ed an in n ova t ive “ savin gs r eceip t ” t o t e ll t h e s t or y of va lu e t o t h eir p a t r on s . For m or e in for m at ion on t h is in cred ib ly in n ova t ive p r ogr am t o en h an ce t h e com m u n ica t ion of va lu e t o cit izen s , con t act Cyn t h ia Ber n er , Dir ect or of Libr a r ies , Wich it a Pu blic Libr a r y. - 0 9 / 25/ 18 Th e Over looked Essen t ia ls of Em p loyee Well- Bein g - Em p loyee well-bein g p ays r ea l d ividen ds . In ves t in r edu cin g s t r es s an d im p r ovin g m en t a l an d p h ys ica l h ea lt h an d you will im p r ove p er for m an ce. - 0 9 / 25/ 18 How t o Make a Big Decis ion - Th e h igh er a leader r ises , t h e m ore t im e t h ey spen d m akin g decis ion s an d coach in g o t h er s on t h e decis ion s t h ey will m ake. Lear n h ow t o m ake bet t er decis ion s t o en h an ce you r effect iven ess . - 0 9 / 25/ 18 Th r ee Com p et en cies Th a t Th ou gh t Leader s Dem on s t r a t e Excep t ion a lly Well - Th ou gh t leader s sh ap e t h e fu t u re . To exp an d you r im p act , wor k on t h ese t h r ee com p et en cies . - 0 9 / 25/ 18 Eleven Sign s a Cit y Will Su cceed - Th e At lan t ic’s s t u dy on su ccess fu l cit ies in clu des som e su r p r is in g twis t s t h a t you will wan t t o con s ider . - 0 9 / 25/ 18 Bu ild a Tower , Bu ild a Team - Som et im es a t eam exer cise can h elp you get t h e p oin t across if don e well. Th is TED t a lk p r ovides a gr ea t exam p le of a t eam exer cise t h a t doesn ’t feel sch m u cky. - 0 9 / 25/ 18 Th e Decis ion Mat r ix: How t o Pr ior it ize Wh at Mat t er s - Set t in g p r ior it ies

determines your destiny. This decision matrix provides a great strategy for det er m in in g p r ior it ies in t h e bu dget p r ocess an d in ever yday life . - 0 9 / 25/ 18 MEET MELISSA VALENTINE Ask Bet t er Qu es t ion s - Askin g qu es t ion s is a va lu able way t o en gage wit h o t h er s an d exch an ge in form at ion . Learn in g t o ask bet t er qu es t ion s an d r ecogn iz in g th e im p or t an ce of lis t en in g can op en u p gr ea t d ia logu e an d bu ild bet t er r e la t ion sh ip s . - 0 9 / 18 / 18 Wan t t o Take Bet t er Not es? Dit ch t h e Lap t op for a Pen an d Pap er , Says Scien ce - Wh ile t akin g n ot es wit h a lap t op or com p u t er m ay seem m or e efficien t s in ce you can t ype fas t er t h an you can wr it e , n ew r esea r ch m igh t h ave you r econ s ider in g u s in g o ld sch ool p en an d p ap er if you wan t t o r e t a in m ore in for m at ion . - 0 9 / 18 / 18 Her e’s Mar y Meeker ’s essen t ia l 20 18 In t er n et Tren ds r ep or t - At 3.6 b illion , t h e n u m ber of In t er n et u ser s h as su r p assed h a lf of t h e wor ld ’s p op u la t ion . Mar y Meeker ’s Essen t ia l 20 18 In t er n et Tr en ds Rep or t is a m u s t - r ead for u n der s t an d in g t h e t ech in du s t r y. Fr om u sage an d in n ova t ion t o e- com m er ce an d da t a ga t h er in g , lea r n h ow globa l in n ova t ion an d com p et it ion a r e d r ivin g In t er n et u sage an d m on et iza t ion . - 0 9 / 18 / 18 Th is Is How To Make You r Life Awesom e: 6 Secr et s Fr om Resear ch - A good life is n ot ou t of r each . Har var d Med ica l Sch ool p r ofessor Geor ge Va illan t led a s t u dy of adu lt develop m en t for over 30 yea r s t h a t r evea ls h ow we a ll h ave t h e con t r o l t o h ave ou r bes t life yet ! - 0 9 / 18 / 18 Em ot ion a l In t e lligen ce, or Ar e You Sm ar t er Th an a Fift h Gr ader ? - Bu ild in g em ot ion a l in t e lligen ce r equ ir es se lf- r eflect ion , se lf- awaren ess , an d life- lon g lea r n in g. We don ’t kn ow wh a t we don ’t kn ow— an d adm it t in g t h a t in s t ead of t ellin g p eop le wh a t we do kn ow, oft en ga in s u s t h e m os t cr ed ib ilit y. - 0 9 / 18 / 18 Wh y Leader sh ip Ap p r oach Mat t er s - Leader s a t a ll levels n eed t o be able t o u se a r an ge of s t yles t o br in g ou t t h e bes t in t h e in d ividu a ls in a t eam . Kn owin g wh ich ap p r oach is bes t u sed wit h t h eir t eam as a wh ole , or wit h d iffer en t in d ividu a ls wit h in it , is wh er e p r ofess ion a l ju dgem en t an d em ot ion a l awar en ess as a leader com es in . - 0 9 / 18 / 18 Need t o Delega t e? Here ' s How t o Do It t h e Righ t Way in 5 Rea lly Sim p le St ep s - Delega t in g t o you r t eam em p ower s t h em t o lea r n n ew th in gs , gr ow as leader s , an d m as t er n ew skills . Good com m u n ica t ion an d lis t en in g n ot on ly h elp s leader s delega t e well bu t cr ea t es gr owt h an d h igh p er for m in g t eam s wh er e p eop le an d ideas t h r ive. - 0 9 / 18 / 18 Wh y You Will Fa il t o Have a Gr ea t Car eer - If you wan t a gr ea t ca r eer , you h ave t o p u r su e you r p ass ion , you r d r eam s , an d t h e gr ea t es t fa scin a t ion in you r life . Pass ion is wh a t h elp s you cr ea t e t h e h igh es t exp r ess ion of you r t a len t . Too oft en , p eop le set t le for ju s t a good ca r eer wh en t h ey cou ld h ave a gr ea t ca reer . St op m akin g excu ses an d t ake act ion t o fin d you r t r u e des t in y. - 0 9 / 18 / 18 GUEST CURATOR CLAY PEARSON

Report to the Citizens of Texas – Loca l gover n m en t fin an ce p r ofess ion a ls h ave been good abou t p u sh in g fin an cia l in for m at ion in for m at s beyon d t h e t r ad it ion a l CAFR an d officia l filin gs . Th e St a t e of Texas Com p t r oller office p r odu ces a lo t of good in for m at ion in clu d in g a cit izen s ’ gu ide t o t h e St a t e bu dget . Now if t h e Legis la t u r e wou ld ju s t le t loca l gover n m en t s closes t t o t h e p eop le con t in u e t o excel, a ll wou ld be good . - 0 9 / 11/ 18 Bas ic Com p eten ce Can Be a St r a t egy – Fan cy p r ogr am s a r e a lr igh t , bu t h ow abou t s t ron g r egu la r , p r ed ict able m an agem en t as a s t r a t egy for excellen ce? Get t in g op er a t ion s m an agem en t , p er form an ce m on itor in g , t a r get se t t in g, an d t a len t m an agem en t r igh t can be on e of t h e fir s t s t ep s t owar d excellen ce. - 0 9 / 11/ 18 A lesson in Am er ican Gr ea t n ess – “ Th er e is , of cou r se , an ot h er a rgu m en t for ba r r in g r efu gees . Som e Am er ican s s im p ly don ’t wan t m or e for eign er s in t h eir m ids t , an d it is t h eir r igh t t o h old t h a t view. Yet t h e p olit ician s wh o d ign ify it w it h speciou s a r gu m en t s a r e m akin g fools of t h em selves an d h a r m in g Am er ica . Refu gees m ake th e cou n t r y s t r on ger , as well a s bet t er . Th ey a lways h ave.” - 0 9 / 11/ 18 Im p r ovin g Wor kp lace Cu ltu r e , On e Review a t a Tim e – It ’s a s su m ed for u s in t h e p u blic sect or t h a t we live in a fish bowl wit h open access t o m os t ever yt h in g. Tech n ology is sp r ead in g t h a t t o t h e p r iva t e sect or an d dou blin g down on t h e t r an sp ar en cy in t h e p u blic sector . Alt h ou gh a b it cr u de in t h ese ea r ly s t ages , Glassdoor an d t h e like a re m akin g a d iffer en ce in em p loyee exp ect a t ion s an d sh ar in g . - 0 9 / 11/ 18 Beh avior a l In s igh t s for Cit ies – Wan t som e t ools t o ch an ge beh avior an d ga in des ir ed act ion ? Hop e is n ot a s t r a t egy. Peop le do t h in gs a cer t a in way an d r eact in a cer t a in way, an d t h ere a re t ech n iqu es t o en cou r age des ir ed beh avior s an d r esp on ses . Use eviden ced- based t ech n iqu es for a ffect in g h ow h u m an bein gs act u a lly beh ave. - 0 9 / 11/ 18 A r oadm ap for AI: 10 ways gover n m en t s will ch an ge (an d wh a t t h ey r isk get t in g wr on g) – Au t om at in g p r ocesses is excit in g an d fu ll of p ot en t ia l for loca l gov, bu t t h er e’s a r isk t oo . “ For n ow t oo m u ch of t h e deba t e is r ep ea t in g t h e con s is t en t m is t ake m ade in p as t a t t em pt s a t d ig it a l gover n m en t— focu s in g on h ow t o u se sh in y n ew t ools r a t h er t h an on wh a t ’s r ea lly n eeded t o m ake sys t em s m or e in t e lligen t ... ” - 0 9 / 11/ 18 Hidden Br a in : Resea rch er s Delve in t o Im pr ovin g Con cen t r a t ion - You can con n ect for deep wor k over sh a llow work. You n eed to do , wh a t St ep h en Covey ca lls , Q2 wor k th a t ’s im p or t an t , bu t n ot im m edia t e ly u r gen t . Be con sciou s of h ow t o u se you r p r eciou s , lim it ed t im e. As t h e a r t icle su gges t s , you can e it h er r e t r ea t t o a cabin in t h e woods or zap you r br a in wit h e lect r icit y. You r ch oice . - 0 9 / 11/ 18 Cod in g for a bet t er gover n m en t – Ha lf t h e t a lk is focu sed on get t in g ap p s ap p lied t o p roblem s , sp r ead in g ap p s organ ica lly t o d iffer en t p r oblem s an d s it u a t ion s . Th e o t h er h a lf of t h e t a lk is ded ica t ed t o h ow p olit ics a re n ot ch an gin g, bu t wh a t is ach ievable for a loca l gover n m en t is ch an gin g. Gover n m en t a s a p la t for m for con n ect ion s is a good con cep t . Make bu r eau cr acy— t h e r ea l wor k of govern m en t — excit in g . We’r e n ot ju s t con su m er s , we a re cit izen s . - 0 9 / 11/ 18 GROWTH OF PEOPLE Em p loyee En gagem en t Isn ' t Get t in g Bet t er An d Gallu p Sh ar es Th e Su r p r is in g Reason s Wh y - 0 8 / 28 / 18

Putting Talent at the Top of the CEO Agenda - 0 8 / 28 / 18 If you wan t t o feel bet t er abou t t h e wor ld an d be in sp ir ed by scien ce in a fu n an d en gagin g way, fo llow Br a in Scoop on You Tu be. Br a in Scoop is t h e ch an n el of Em ily Gr as lie , t h e Cu r ios it y Cor r esp on den t for t h e Fie ld Mu seu m of Ch icago. - 0 8 / 28 / 18 Th e Secr et s t o a Tr u ly Res tor a t ive Vaca t ion - 0 8 / 28 / 18 Th e Lit t le Risks You Can Take t o In crease You r Lu ck - 0 8 / 28 / 18 Ar lin gt on Police Recogn ized in New DOJ Video on Police- Race Rela t ion s - 0 8 / 28 / 18 4 Secr et s t o Read in g Body Lan gu age Like an Exp er t - 0 8 / 28 / 18 Th e Secr et t o Livin g Lon ger May Be You r Socia l Life - 0 8 / 28 / 18 As Labor Force Par t icip a t ion Ra t e Fa lls , Im p lica t ion s Rise for Econ om y - 0 8 / 28 / 18 STEWARDSHIP Th an ks t o Bob LaSa la for r ecom m en d in g " No On e Told Me How Leader sh ip Wou ld Ch an ge Me." - 0 8 / 21/ 18 St r a t egy vs . Tact ics : Wh at ’s t h e Differ en ce an d Wh y Does it Mat t er ? - 0 8 / 21/ 18 Th an ks t o Melis sa Va len t in e for r ecom m en d in g " Th e Va lu e Of A Well-Wr it t en Th an k- You Not e ." - 0 8 / 21/ 18 How t o In t r odu ce You r self So You ’ll be Un for get t able ( In a Good Way!) - 0 8 / 21/ 18 Pu blic Ser van t s Are Older Th an Alm os t Ever yon e In t h e Am er ican Wor kfor ce - 0 8 / 21/ 18 Un leash in g th e Power of Sm all, In dep en den t Team s - 0 8 / 21/ 18 If you wer e t o su m m ar ize a ll of ser van t leader sh ip in on e lin e , it wou ld be “ It is n ot abou t m e; it is n ot abou t n ow.” Th is s t or y from Flor ida—" Fu t u r e Cit y Man ager Don a t es Kidn ey" — is an ot h er gr ea t exam p le of au t h en t ic servan t leader sh ip . - 0 8 / 21/ 18 Un kn own Un kn own s : Th e Pr oblem of Hyp ocogn it ion - 0 8 / 21/ 18 Th an ks t o Mar t in Lin d with Vis ion by Gr an icu s for r ecom m en d in g " Th e Roadm ap t o En gagin g Gover n m en t ’s Em p loyees ." - 0 8 / 21/ 18 FORESIGHT " Leave a Legacy Th a t Mat t er s " is an a r t icle by Ron in t h is m on t h ’s Color ado Mu n icip a l Leagu e Magazin e sp ecifica lly addr ess in g e lect ed officia ls (down load t h e PDF t o access t h e m agazin e) . - 0 8 / 14 / 18 Sh ou ld you live for you r r esu m e or for you r eu logy? Her e a r e som e t a lks t o

help you find your purpose . - 0 8 / 14 / 18 How t h e Hou s t on As t r os a r e Win n in g Th r ou gh Advan ced An a lyt ics -0 8 / 14 / 18 Th an ks t o Bob LaSa la for r ecom m en d in g “ Un der s t an d in g t h e Cu s tom er Exp er ien ce wit h Gover n m en t .” - 0 8 / 14 / 18 Ju s t wh en you t h ou gh t socia l m ed ia t r o llin g cou ldn ’t get an y wor se... lea r n h ow t o sp ot fake videos of r ea l p eop le. - 0 8 / 14 / 18 Nor t h Texas ’ Su bu r bs Ar e Becom in g Town s Aga in - 0 8 / 14 / 18 How To In t r odu ce You r self So You ’ll Be Un for get t able ( In A Good Way!) - 0 8 / 14 / 18 Th e Mos t Com m on Typ e of In com p et en t Leader - 0 8 / 14 / 18 Th an ks t o Dou g Th om as for r ecom m en din g " Th e Key Tr a it Th a t Will Make You an Excep t ion a l Leader " ( it isn ’t wh a t you exp ect !) . - 0 8 / 14 / 18 CONCEPTUALIZATION To add a b it of joyfu l awe in t o you r da ily life , fo llow Micr oscop ic Im ages on Twit t er . Ever y day t h ey p os t a n ew p h ot o of som et h in g u n der a m icr oscop e, an d it w ill in s t ill in you a sen se of awe a t h ow am azin g ou r wor ld is . - 0 8 / 0 7/ 18 Befor e I Die I wan t t o… - 0 8 / 0 7/ 18 " Un der s t an d in g t h e Cu s t om er Exp er ien ce in Govern m en t " offer s som e won der fu l cu s t om er - cen t r ic p er spect ives on t h e way we do bu s in ess . In ciden t a lly, SGR h as lau n ch ed a n ew bu s in ess lin e focu sed on " Mys t er y Sh op p er " services for loca l gover n m en t . We will be p ilo t in g it t h is fa ll. - 0 8 / 0 7/ 18 Th e Differen ce Bet ween Open - Min ded an d Closed - Min ded Peop le - 0 8 / 0 7/ 18 Th e Agile Man ager - 0 8 / 0 7/ 18 Th an ks t o Bob LaSa la for r ecom m en d in g " Advice fr om Silicon Va lley: How Tech - Sect or Pr act ices Can Pr om ot e In n ova t ion in Govern m en t ." -0 8 / 0 7/ 18 Fr om Pyr am ids t o Pip elin es : Th e Im p or t an ce of Soft Leader sh ip Skills - 0 8 / 0 7/ 18 How To Overcom e Per fect ion ism : 4 Secret s Fr om Resear ch - 0 8 / 0 7/ 18 Th e 5- Hou r Ru le Used by Bill Ga t es , Jack Ma an d Elon Mu sk... Th e m os t su ccess fu l p eop le on t h e p lan et a r e a lso t h e p eop le likelies t t o devot e an h ou r a day t o r ead in g an d lea r n in g. - 0 8 / 0 7/ 18 PERSUASION Th e Cit y of Wich it a Fa lls , Texas , is in t r odu cin g an a r t is t ic fla ir in t o t h eir

downtown crosswalks . For m or e in for m at ion on t h eir in n ova t ive s t r a t egies t o “ in t er sect ” pu blic sa fe t y an d a r t , con t act Jan a Sch m ader , Execu t ive Direct or , Down town Wich it a Fa lls Develop m en t , In c. (9 4 0 - 322-4 525) or Joh n Bu r r u s , Dir ect or of Avia t ion , Tr a ffic an d Tr an sp or t a t ion , Cit y of Wich it a Fa lls (9 4 0 - 76 1- 76 4 0 ) . - 0 7/ 31/ 18 Tellin g a Good In n ova t ion St or y - 0 7/ 31/ 18 Th e Miss ion to Cr ea t e a Sear ch able Da t abase of Ear t h ’s Su r face - 0 7/ 31/ 18 How a New Kin d of Com m u n it y is Crea t in g a Bet t er Agin g Exp er ien ce -0 7/ 31/ 18 Secon d- Or der Th in kin g: Wh at Sm ar t Peop le Use t o Ou t p er for m - 0 7/ 31/ 18 Un leash in g th e p ower of Sm all, In dep en den t Team s - 0 7/ 31/ 18 5 Qu es t ion s t o Ask If You Wan t an Act u a lly Hon es t An swer Fr om a Refer en ce - 0 7/ 31/ 18 30 Sim p le Leader sh ip St r a t egies Th a t Cou ld Qu it e Poss ib ly St op Em p loyees From Qu it t in g - 0 7/ 31/ 18 9 Ways CEOs Can Becom e Ch ief Em p ower m en t Officer s - 0 7/ 31/ 18 AWARENESS Ron recently spoke at the Missouri Municipal League elected officials conference and wrote a companion article for Missouri Municipal Review on " Conflict Management for Elected Officials ." Contact Ron about leadership articles for your professional pub lications. - 07/24/18 What is the Role of the Police Department in Building Strong Towns? -07/24/18 How Successful People Increase Productivity - 07/24/18 The Most Important Self - Driving Car Announcement Yet - 07/24/18 How Self - Driving Cars Will Reshape Cities - 07/24/18 Living Beyond Limits - 07/24/18 Decision - Making: How Leaders Can Get Out of the Way - 07/24/18 7 Lessons About Finding the Work You Were Meant To Do - 07/24/18 It is easy to lose the sense of amazement the entire world had when man first landed on the moon 49 years ago last week. Relive that amazing moment by watching the actual landing via the video and voice recording from the lunar module. - 07/24/1 8 HEALING If your team likes to read books together, consider 4th Dimension Leadership – A Practical Strategy for Crea ting an Authentic Servant Leadership Culture by Ron Holifield. - 07/17/18

Multitasking: Giving the World an Advantage it Shouldn’t Have - 0 7/ 17/ 18 Su ccess Wit h a Cap it a l Zzzz - 0 7/ 17/ 18 Why We Owe It to Oursel ves to Spend Quiet Time Alone Everyday - 07/17/18 Why You Should Stop Being So Hard on Yourself - 07/17/18 More Governments Turning to Gig Economy for Help - 07/17/18 How to Find Work You Love - 07/17/18 How to Implement and Sustain Organizational Change - 07/17/18 Leaders: It’s OK to Not Know Everything - 07/17/18 EMPATHY Bayt own , Texas , Cit y Man ager Rick Davis h as wr it t en an excellen t an d p r act ica l book. Eleva t in g Tr u s t In Loca l Gover n m en t : Th e p ower of com m u n it y- based s t r a t egic p lan n in g is defin it e ly wor t h you r t im e t o r ead . - 0 7/ 10 / 18 Th e Power of Fu ll En gagem en t - 0 7/ 10 / 18 Read Th is St or y an d Get Hap p ier - 0 7/ 10 / 18 Develop in g Th ese 5 Habit s Will Make You a On ce- in - a - Car eer Leader t o Em p loyees - 0 7/ 10 / 18 Th e Ben efit s of Adm it t in g Wh en You Don ’t Kn ow - 0 7/ 10 / 18 Su r veyin g t h e Exp er ien ce of Ser van t Leader sh ip wit h in t h e Fir e an d Em er gen cy Ser vices - 0 7/ 10 / 18 At Wor k, It ’s Not Ju s t Abou t Wh o You Kn ow; It ’s How Well You Kn ow Th em - 0 7/ 10 / 18 LISTENING Th e Secr et s t o a Tr u ly Res tor a t ive Vaca t ion - 0 6 / 28 / 18 Th e job m ar ket h as ch an ged . Job op en in gs n ow exceed t h e n u m ber of u n em p loyed , wh ich m ean s t h a t h ir in g grea t t a len t is ju s t goin g t o get h a r der . If you a r e n ot ch an gin g t h e way you a r e r ecr u it in g , a s sess in g , an d develop in g you r t eam , you a r e fa llin g beh in d - 0 6 / 28 / 18 4 Sim p le Exercises t o St r en gt h en You r At t en t ion an d Redu ce Dis t r act ib ilit y - 0 6 / 28 / 18 4 Har sh Tr u th s Th a t Will Make You A Bet t er Per son - 0 6 / 28 / 18 Cr ea t in g a Decis ion Jou rn a l - 0 6 / 28 / 18 Th e Leader sh ip Jou r n ey of Abr ah am Lin coln - 0 6 / 28 / 18

The Future of O r gan iza t ion a l Man agem en t : Ecologica l Sys t em s Th in kin g - 0 6 / 28 / 18 NURTURE THE SPIRIT At Som e Poin t , You Have to Ea t Th e Br occoli - 0 6 / 19 / 18 How An xiet y Hu r t s Wor kp lace Pr odu ct ivit y - 0 6 / 19 / 18 “ Mot iva t ed Ign or an ce” is Ru in in g Ou r Polit ica l Discou r se - 0 6 / 19 / 18 " Top 10 In t erview Blu n der s" by Heid i Voor h ees offer s som e excep t ion a l advice t o can d ida t es in t h e Leagu e of Wom en in Gover n m en t Newslet t er - 0 6 / 19 / 18 Bein g Vu ln erable Is t h e Boldes t Act of Bu s in ess Leader sh ip - 0 6 / 19 / 18 All Ext r em ely Con fiden t Peop le Give Up Th ese 13 Habit s - 0 6 / 19 / 18 Wh y Read in g Books Sh ou ld Be You r Pr ior it y, Accor d in g t o Scien ce - 0 6 / 19 / 18 20 Beh avior a l In t er view Qu es t ion s t o Tes t If Job Can d ida t es Have High Mot iva t ion - 0 6 / 19 / 18 CALLING Leader sh ip for a New Wor ld— “ Th ree Tes t s of Leader sh ip ” - 0 6 / 12/ 18 " Em br ace t h e Cir cle of Sa fet y t o Fos t er Tr u s t an d Coop er a t ion " - 0 6 / 12/ 18 Th e Bu ffet t For m u la : Goin g t o Bed Sm ar t er Th an you Woke Up - 0 6 / 12/ 18 7 Lesson s Abou t Fin d in g th e Wor k You Wer e Mean t t o Do - 0 6 / 12/ 18 How Net flix Redes ign ed Boar d Meet in gs - 0 6 / 12/ 18 Act or s Wer e Pa id t o Su p p or t En ter gy’s Power Plan t a t New Or lean s Cit y Cou n cil Meet in gs - 0 6 / 12/ 18 Un der s t an d in g you r Cir cle of Com p et en ce: How War r en Bu ffet t Avoids Pr oblem s - 0 6 / 12/ 18 Th e For got t en Skill Th a t Will Make You a Bet t er Leader - 0 6 / 12/ 18 BUILDING COMMUNITY Wh at Advice Do You Wish You ' d Got t en Wh en You Gradu a t ed Fr om College? 25 TED Sp eaker s An swer - 0 6 / 0 5/ 18 Fou r Qu es t ion s To Ask For Bet t er Em p loyee En gagem en t - 0 6 / 0 5/ 18 A Two- St ep Pr ocess t o Im p r ove You r Th in kin g - 0 6 / 0 5/ 18 Th r ee Th in gs You Rea lly Need To St op Sayin g In Presen t a t ion s - 0 6 / 0 5/ 18

Move in t h e Righ t Direct ion wit h a Cu ltu r e Ch am p ion - 0 6 / 0 5/ 18 Wh y Grea t Em p loyees Leave “ Grea t Cu lt u r es” - 0 6 / 0 5/ 18 How Hu m ble Leader sh ip Rea lly Wor ks - 0 6 / 0 5/ 18 Bu ild in g Vir tu a l Com m u n it y - 0 6 / 0 5/ 18 Solvin g t h e Cu s t om er - Exp er ien ce Pu zzle : A Gu idebook for Govern m en t Leader s - 0 6 / 0 5/ 18 GROWTH OF PEOPLE Bes t Tip s for Develop in g a Resu m e - 0 5/ 29 / 18 Cou ld Sin gap or e h old t h e secr et t o p r ep ar in g wor ker s for an u n cer t a in fu t u r e? - 0 5/ 29 / 18 Leader sh ip Develop m en t as a Com p et it ive Advan t age - 0 5/ 29 / 18 Avoid in g St u p id it y is Eas ier t h an Seekin g Br illian ce - 0 5/ 29 / 18 Wh y You Sh ou ld Ta lk t o St r an ger s - 0 5/ 29 / 18 Lear n in g How t o Learn - 0 5/ 29 / 18 Can You Pass a CEO Tes t ? - 0 5/ 29 / 18 Fear is Bor in g , an d Ot h er Tip s for Livin g a Cr ea t ive Life - 0 5/ 29 / 18 5 Bad Habit s Th a t Are Des t r oyin g You r Focu s - 0 5/ 29 / 18 STEWARDSHIP Wh at t h e Most Su ccess fu l Peop le Do Befor e Br eakfas t - 0 5/ 22/ 18 Go Fas t an d Br eak Th in gs : Th e Differen ce Bet ween Rever s ib le an d Ir r ever s ib le Decis ion s - 0 5/ 22/ 18 Wh y Ou r Br a in s Fa ll for Fa lse Exp er t ise , an d How t o St op It - 0 5/ 22/ 18 How t o Bu ild (an d Rebu ild ) Tr u s t - 0 5/ 22/ 18 Th e 2 Cs of Man agem en t Excellen ce - 0 5/ 22/ 18 4 Keys t o Becom in g a Da t a- Dr iven HR Leader - 0 5/ 22/ 18 Th e Mos t In sp ir in g Sp eech : Th e Wisdom of a Th ir d Grade Dr op ou t Will Ch an ge You r Life - 0 5/ 22/ 18 If you wan t you r com m u n it y on lin e n ews let t er t o be m or e effect ive , con s ider In s igh t s fr om MailCh im p ' s Sen d Tim e Op t im iza t ion Sys t em - 0 5/ 22/ 18

FORESIGHT Learning How to Think: The Skill No One Taught You - 05/ 15/18 The Eight Elements of a Successful Innovation District - 05/15/18 7 Fears You Need to Overcome to Be An Effective Leader - 05/15/18 An Agenda for the Tal ent - First CEO - 05/15/18 What You Can Learn from Fighter Pilots About Making Fast and Accurate Decisions - 05/15/18 Say Goodbye To The Information Age: It’s All About Reputation Now - 05/15/18 Keys to Unlocking Great Decision Making - 05/15/18 The Nation’s First Self - Driving Car Service for the Public Coming to Frisco, Texas in July - 05/15/18 CONCEPTUALIZATION Little Libraries Sprouting Up Across Houston - 05/08/18 The Management Formula Every Leader Should Know (In One Easy Chart) - 05/08/18 Keeping Transformations On Target - 05/08/18 Mental Models: The Best Way to Make Intelligent Decisions - 05/08/18 Human Resources in the Age of Auto mation - 05/08/18 The Scientific Importance of Free Speech - 05/08/18 The New Magnetism of Mid - Size Cities - 05/08/18 PERSUASION How to Lead Under Pressure and Remain Calm - 05/01/18 5 Tips to Further Your Business Leadership Skills - 05/01/18 How to Beat the Transformation Odds - 05/01/18 Master The New Way s Of Marketing & Stand Out From The Crowd - 05/01/18 4 Groups Will Make or Break Your Company's Culture - 05/01/18 Why It's Worth Listening to People You Disagree With - 05/01/18 3 Essential Habits of High Performing Leaders - 05/01/18

AWARENESS 13 Tips for New Lieutenants from the Socom Commander - 04/24/18 Three Lenses of Awareness to Help You Identify Emerging Leaders - 04/24/18 Organizing for the Age of Urgency - 04/24/18 A Billboard that Acts Lik e 1,200 Trees - 04/24/18 Don’t Waste People’s Time - 04/24/18 Leading with Inner Agility - 04/24/18 Insights from MailChimp’s Send Time Optimization System - 04/24/18 HEALING The Moral Courage to Be a Servant - Leader - 04/17/18 Memo to the CEO: Are You the Source of Workplace Dysfunction? - 04/17/18 Seven Leadership Secrets You Should Already Know - 04/17/18 Feel Helpless Ag ainst Alzheimer’s Disease? You Can Do Something to Help Prevent It - 04/17/18 The Brain Changing Benefits of Exercise - 04/17/18 Meltdown: Why Our Systems Fail and What We Can Do About It - 04/17/18 8 Pieces of Advice for Thriving in a World of Constant Change - 04/17/18 The Disease of Being Busy - 04/17/18 EMPATHY Here is All of the Data Facebook and Google Have on You - 04/10 /18 4 Common Diversity Myths Debunked - 04/10/18 The Secret Ingredient That Makes Some Teams Better Than Others - 04/10/18 How Important Is Empathy To Successful Management? - 04/10/18 6 Transformative Benefits of Respect in the Workplace - 04/10/18 10 Ways to Recognize Your Leadership Blind Spots Before They Jeopardize Your Business - 04/10/18 Being Vulnerable Is the Boldest Act of Business Leadership - 04/10/18 Want to Be a Great Leader? Be More of Who You Really Are, Not Less -

04/10/18 7 Lesson s Abou t Fin d in g th e Wor k You Wer e Mean t t o Do - 0 4 / 10 / 18 LISTENING You Sh ou ld Rea lly Look At You r Facebook Th ir d - Par ty Ap p Set t in gs Righ t Now - 0 4 / 0 3/ 18 How t o Es t ablish Tru s t Wh en Bu ild in g Rela t ion sh ip s - 0 4 / 0 3/ 18 How Ar e You Per ceived a t Wor k? Her e’s an Exer cise t o Fin d Ou t - 0 4 / 0 3/ 18 Ask Th ese 4 Em p at h et ic Qu es t ion s Wh en You a re St r u gglin g t o Lis t en - 0 4 / 0 3/ 18 In t er view with Jeff Bezos - 0 4 / 0 3/ 18 NURTURE THE SPIRIT Wisdom fr om St a r War s an d Hom elan d : Reflect ion s on Ser van t -Leader sh ip - 0 3/ 27/ 18 Wan t t o Kn ow You r Leader sh ip St yle? Ch eck for Th is On e Th in g - 0 3/ 27/ 18 Con fr on t in g Toxic Com p an y Cu ltu r e wit h Ser van t Leader sh ip - 0 3/ 27/ 18 Th e Myt h of t h e St r on g Leader - 0 3/ 27/ 18 Man agem en t Is 10 % Wor k An d 9 0 % Peop le - 0 3/ 27/ 18 Wh y We Need Cr ea t ive Con fiden ce - 0 3/ 27/ 18 Five Sign s You Wor k For A Weak Man ager - 0 3/ 27/ 18 CALLING 15 Favor it e In t er view Qu es t ion s t o Com p let e ly Disa r m Job Can d ida t es ( in a Rea lly Good Way) - 0 3/ 20 / 18 Su r e Sign s You a r e Bu ild in g a Pass ion - Lin ked Career - 0 3/ 20 / 18 Th e Top 15 Essen t ia l CEO Skills - 0 3/ 20 / 18 Do You Rea lly Kn ow Wh y You Do Wh at You Do? - 0 3/ 20 / 18 How t o Cr ea t e an Agile Or gan iza t ion - 0 3/ 20 / 18 Near ly On e- In - Five Am er ican s Now Lis t en t o Au d iobooks - 0 3/ 20 / 18 BUILDING COMMUNITY How Sh owin g Vu ln er abilit y Help s Bu ild a St r on ger Team - 0 3/ 13/ 18

The Front Lines of Gender Inequality - 0 3/ 13/ 18 How Facebook Figu res Ou t Ever yon e You Have Ever Met (p rep ar e t o be d is t u r bed!) - 0 3/ 13/ 18 How Urban Agriculture is Transforming Detroit - 03/13/18 Why Tel Aviv is the City of the Future - 03/13/18 A Battle is Brewing Between Hackers and Local Government - 03/13/18 Long Beach Police Launch New App That Allows Tracking of Neighborhood Crime - 03/13/18 Maintaining a Culture of Builders and Innovators at Amazon - 03/13/18 20 Words That Once Meant Something Very Different - 03/13/18 GROWTH OF PEOPLE Th e Su r p r is in g Th in g Google Learn ed Abou t It s Em p loyees— an d Wh at It Mean s for Today’s St u den t s - 0 3/ 0 6 / 18 How t o Exer cise Wh en It ' s t h e Las t Th in g You Wan t t o Do - 0 3/ 0 6 / 18 4 Sign s You Ar e Tr yin g Too Har d on Lin kedIn - 0 3/ 0 6 / 18 Wan t t o Get Gr ea t a t Som eth in g? Get a Coach - 0 3/ 0 6 / 18 Ten Red Flags Th a t Scr eam ' You Need A Differ en t Job - 0 3/ 0 6 / 18 8 Th in gs You Need t o Cover in a Per form an ce Review - 0 3/ 0 6 / 18 Be an Op p or t u n it y Maker - 0 3/ 0 6 / 18 Ten Job Sear ch Moves Th a t Make You Look Desp er a t e - 0 3/ 0 6 / 18 Th e Sin gle Bes t Tool for Det ect in g Fake News - 0 3/ 0 6 / 18 STEWARDSHIP 10 Sign s You Migh t Be Leader sh ip Mat er ia l - 0 2/ 27/ 18 Th e Va lu es of St r u ct u red Ver su s Un s t r u ct u r ed Cu ltu r es - 0 2/ 27/ 18 How We Will Rea lize t h e Pr om ise of Ur ban In n ova t ion - 0 2/ 27/ 18 To Join t h e Tech Revolu t ion , Cit ies Need a New Op er a t in g Sys t em - 0 2/ 27/ 18 Win n in g t h e War for Ta len t in t h e Pu blic Sect or - 0 2/ 27/ 18 Th e Hidden Va lu e of Or gan iza t ion a l Hea lt h – An d How t o Cap t u r e It - 0 2/ 27/ 18 9 Com m on Sen se Ru les t o Get t h e Mos t Ou t of Meet in gs - 0 2/ 27/ 18

FORESIGHT How Coca- Cola , Net flix, an d Am azon Lear n fr om Fa ilu r e - 0 2/ 20 / 18 " Lead in g in t h e 21s t Cen t u r y: Leader sh ip Ch a llen ges Pr esen ted by Hier a r ch y, Gen er a t ion a l Differ en ce Cu ltu r e" is a gr ea t a r t icle on leader sh ip by Da llas , Texas , Fir e Ch ief David Coa t n ey in t h is m on t h ’s Fir eh ou se Magazin e. It is wor t h t h e r ead ! - 0 2/ 20 / 18 How t h e Im p lem en t a t ion of Or gan iza t ion a l Ch an ge is Evolvin g - 0 2/ 20 / 18 Ex- Google Exec Mat t Du n n e Has a Plan to Cr ea t e a St r in g of Tech Hu bs Acr oss Ru r a l Am er ica - 0 2/ 20 / 18 Th e Un exp ect ed Ben efit of Celebr a t in g Fa ilu r e - 0 2/ 20 / 18 Habit a t for Hu m an it y t o Con ver t Sh ip p in g Con t a in er s in t o Affor dable Hou s in g - 0 2/ 20 / 18 Decis ion Makin g in You r Or gan iza t ion : Cu t t in g Th r ou gh t h e Clu t t er - 0 2/ 20 / 18 CONCEPTUALIZATION Su p er Bowl MVP Nick Foles ' s Pos t - Gam e In t er view Is a Power fu l Lesson in Leader sh ip - 0 2/ 13/ 18 A Read in g Lis t for Ser van t Leader s - 0 2/ 13/ 18 " Got a Wicked Pr oblem ? Fir s t , Tell Me How You Make Toas t ." - 0 2/ 13/ 18 6 St r a t egies For St agin g Goa l- Dr iven Meet in gs - 0 2/ 13/ 18 Wh ich of Th ese Habit s is Keep in g You From Becom in g a Gr ea t Com m u n ica t or ? - 0 2/ 13/ 18 Wh at is Ser vin g Leader sh ip ? - 0 2/ 13/ 18 18 Malcolm Gladwell Qu ot es t o Make You Ret h in k t h e Pa t h t o Su ccess - 0 2/ 13/ 18 Th e Five Tr adem ar ks of Agile Or gan iza t ion s - 0 2/ 13/ 18 PERSUASION Can You Keep You r Meet in gs t o Five Min u t es? - 0 2/ 0 6 / 18 How t o Ch an ge You r Cu lt u r e wit h Ju s t a Pen an d Pap er - 0 2/ 0 6 / 18 Com p an ies wit h Diver se Leader sh ip Team s Ar e More Pr ofit able - 0 2/ 0 6 / 18 How Biases , Ego an d Polit ics Der a il Bu s in ess like Decis ion s - 0 2/ 0 6 / 18 6 St ep s t o Help You Em br ace Ch an ge - 0 2/ 0 6 / 18

Th e Ben efit s of Sayin g Nice Th in gs Abou t You r Colleagu es - 0 2/ 0 6 / 18 Wh y You r Bes t Em p loyees Leave - 0 2/ 0 6 / 0 18 HEALING 11 Ways t o Begin a Jou rn ey Towar ds Crea t in g a Con sciou s Cu lt u re - 0 1/ 30 / 18 How Do Leader s Ear n Tru s t ? - 0 1/ 30 / 18 Th ese Are t h e Skills You Sh ou ld Lear n t h a t Will Pay Off For ever - 0 1/ 30 / 18 Wh y You Need t o Hit Pau se t o Keep Movin g - 0 1/ 30 / 18 Wh en Leader s a r e Hir ed for Ta len t Bu t Not Fit t in g In - 0 1/ 30 / 18 Un t an glin g You r Or gan iza t ion ’s Decis ion Makin g - 0 1/ 30 / 18 Wh en Hir in g Execs – Con text Mat t er s Mos t - 0 1/ 30 / 18 To Be t h e Bes t – Ba lan ce Sh or t - Ter m Per for m an ce wit h Lon g Term Or gan iza t ion a l Hea lt h - 0 1/ 30 / 18 5 Rea lit y Ch ecks Ever y Leader Mu s t Face t o Su cceed - 0 1/ 30 / 18 Wh y We Need Bes t Fr ien ds a t Wor k - 0 1/ 30 / 18 HEALING You Sh ou ld Never , Ever Argu e Wit h An yon e on Facebook, Accor d in g t o Scien ce - 0 1/ 23/ 18 Alzh eim er ’s Doesn ’t Have t o Be You r Bra in ’s Des t in y - 0 1/ 23/ 18 Keep You r Pra ise- t o- Cr it icism Ra t io a t 4 :1 for a Hea lt h y Wor kp lace - 0 1/ 23/ 18 Abu se, Respect an d Leader sh ip – Wh er e Does t h e Power Lie? - 0 1/ 23/ 18 6 Habit s t o Becom e t h e Leader You Wan t t o Be - 0 1/ 23/ 18 Lack of Sleep is You r Wor s t En em y - 0 1/ 23/ 18 If You Are Desp er a t e To Qu it You r Job – Read Th is Fir s t - 0 1/ 23/ 18 4 Easy Ritu a ls t h a t Will Make You St r es s - Fr ee - 0 1/ 23/ 18 A Mayor ' s Plan t o Rep lace Par t isan sh ip wit h Policy - 0 1/ 23/ 18 EMPATHY 6 3% Of Em p loyees Don ' t Tr u s t Th eir Leader — Here ' s Wh at You Can Do To Ch an ge Th a t - 0 1/ 16 / 18

How t o Ch an ge wit h Com p ass ion - 0 1/ 16 / 18 Texas Cop s For ge Differ en t Ap p r oach t o Policin g Men t a lly Ill - 0 1/ 16 / 18 " Bu ild a Tower , Bu ild a Team " is a fa scin a t in g TED t a lk abou t h ow t eam s collabor a t e an d ach ieve t h e grea t es t su ccess - 0 1/ 16 / 18 Us In s t ead of Th em : How St ockt on , Ca lifor n ia , Has Res is t ed Polit ica l Pola r iza t ion - 0 1/ 16 / 18 The Growing Importance of Social Skills in the Labor Market - 01/16/18 LISTENING 6 Help fu l St r a t egies t o Take In t o You r Next Per for m an ce Review - 0 1/ 0 9 / 18 5 Power fu l Habit s of Good Lis t en er s - 0 1/ 0 9 / 18 Wh y We Avoid Tou gh Con ver sa t ion s an d Wh at We Risk in t h e Pr ocess - 0 1/ 0 9 / 18 Th ese 10 Leader sh ip Habit s Have Been Fou n d in t h e Wor ld ' s Bes t Leader s - 0 1/ 0 9 / 18 Fact s Don ’t Ch an ge Peop le’s Min ds . Here’s Wh at Does . - 0 1/ 0 9 / 18 How Socia l Med ia Is Ch an gin g Pu blic Adm in is t r a t ion - 0 1/ 0 9 / 18 4 Th ou gh t - Pr ovokin g Qu es t ion s t o Sp ark Con ver sa t ion - 0 1/ 0 9 / 18 NURTURE THE SPIRIT " Th e 4 Kin ds of Leader s Wh o Cr ea t e t h e Fu t u r e ." - 0 1/ 0 2/ 18 9 Su r p r is in g Sign s You a r e an Excep t ion a l Boss - 0 1/ 0 2/ 18 Ch eck ou t " 12 Tr u t h s I Learn ed by Life an d Wr it in g" by An n e Lam ot t - 0 1/ 0 2/ 18 If We Elim in a t ed Ju s t Th is On e Bad Habit - 0 1/ 0 2/ 18 Wh y We Pr et en d t o Kn ow Mor e Th an We Do - 0 1/ 0 2/ 18 How Socia l Med ia is Ch an gin g Pu blic Adm in is t r a t ion - 0 1/ 0 2/ 18 CALLING Do You Have t h e Gu t s t o Live, Br ea t h e , an d Bleed You r Cor p or a t e Va lu es? - 12/ 19 / 17 Makin g a Differ en ce In t h e Wor ld - 12/ 19 / 17 Her e’s Wh at You Do Wh en You a re Sm ar t er Th an You r Boss - 12/ 19 / 17

How Can You Sp ot Tr u e Leader s? Th ey Do An y of Th ese Su p er Rar e Th r ee Th in gs Da ily - 12/ 19 / 17 Wh en Hir in g , Con t ext Mat t er s - 12/ 19 / 17 Fou r Ways You Can Mot iva t e You r Team Mem bers t o Be Th eir Bes t Selves - 12/ 19 / 17 Man agin g You r Meet in gs t o Be Mor e Effect ive - 12/ 19 / 17 BUILDING COMMUNITY Th e Un su n g Role t h a t Or d in a r y Cit izen s Played in t h e Gr ea t Cr im e Declin e - 12/ 12/ 17 Power Cau ses Br a in Dam age - 12/ 12/ 17 Bes t Pr act ices in Em p loyee En gagem en t - 12/ 12/ 17 Man agem en t Is (St ill) Not Leader sh ip - 12/ 12/ 17 Bu ild in g t h e Civilized Workp lace - 12/ 12/ 17 Cu lt u r e Fir s t – St r a t egy Secon d - 12/ 12/ 17 Th e Silen t Killer of Wor kp lace Pr odu ct ivit y is a Lack of Bas ic Civilit y - 12/ 12/ 17 Wh en Em p loyees Believe t h e Boss is Un fa ir , Th ey Are Mor e Likely t o Disen gage an d Leave - 12/ 12/ 17 GROWTH OF PEOPLE " Th e Tr agedy Facin g Pu blic Man agem en t " a t Th e Civit a s Pr oject - 12/ 0 5/ 17 Wh y t h is Tech CEO Keep s Hir in g Hu m an it ies Major s - 12/ 0 5/ 17 Th in k St r a t egica lly Abou t You r Car eer Develop m en t - 12/ 0 5/ 17 Pu t t in g Life lon g Learn in g on t h e CEO Agen da - 12/ 0 5/ 17 Lear n in g In n ova t ion in t h e Digit a l Age - 12/ 0 5/ 17 Wh at ’s Miss in g in Leader sh ip Developm en t - 12/ 0 5/ 17 Glide Over t h e Pit fa lls of Becom in g a Man ager with Th ese Five St ep s - 12/ 0 5/ 17 You Can Teach You rself t o be a Risk- Taker - 12/ 0 5/ 17 STEWARDSHIP Th is am azin g Na t ion a l Geogr ap h ic p h ot o es say r em in ds u s t h a t

stewardship in clu des bein g good s t ewards of ou r p lan et - 11/ 28 / 17 Bein g a good s t ewar d of you r t im e is a s im p or t an t a s bein g a good s t ewar d of m on ey. Use t h ese t ip s t o p r even t d is t r act ion an d m ake bet t er u se of you r t im e - 11/ 28 / 17 St op Let t in g Em ail Con t r ol You r Wor k Day - 11/ 28 / 17 The Worst Idea in Government Management: Pay for Performance - 11/28/17 Seven Ways to Reduce Bias in Your Hiring Processes - 11/28/17 Creating an Innovation Culture - 11/28/17 The CEO’s Guide to Competing Through HR - 11/28/17 FORESIGHT If you a r e com m it t ed t o bein g an au t h en t ic ser van t leader , you can n ot h elp bu t be au t h en t ica lly com m it t ed t o over com in g bias an d cr ea t in g gr ea t er equ ity. Th is in fograp h ic on " Ch an gin g t h e Gen der Equ a t ion " effect ively com m u n ica t es som e of t h e ch a llen ges , a s well a s sp ecific s t r a t egies for m akin g con t in u ed p r ogr ess t owar ds a m or e equ it able loca l gover n m en t en vir on m en t . - 11/ 21/ 17 " Th e Fu t u re is Em ot ion a l" — t h e key t o jobs in t h e fu tu r e is n ot college bu t com p ass ion . - 11/ 21/ 17 How St r a t egy is Evolvin g— an d St ayin g t h e Sam e— in t h e Hyp er gr owt h Digit a l Age - 11/ 21/ 17 Wh y ' Hydr o- Polit ics ' Will Sh ap e t h e 21s t Cen t u r y - 11/ 21/ 17 Too Con ven ien t ? A Mobile Su p er m ar ket t h a t Com es to You - 11/ 21/ 17 " Pr ivacy Not In clu ded" is an excellen t gu ide t o u n der s t an d in g a wide va r ie t y of d ig it a lly con n ect ed t oys an d g ift s an d t h eir p r ivacy p r ovis ion s (or lack th ereof) , a s well a s t h eir abilit y t o sp y on you . Geor ge Orwell wou ld be am azed a t h ow close h e was t o ou r n ew rea lit ies ! - 11/ 21/ 17 CONCEPTUALIZATION Th e Cit y of Lit t le Rock, Ar kan sas , gave th e n a t ion wide con t es t t o sn ag t h e n ew Am azon h eadqu ar t er s a br illian t tw is t w it h t h is “ Dear Joh n ” let t er . It was a t r u ly br illian t econ om ic develop m en t m ar ket in g s t r a t egy th a t h elp ed com pan ies a ll acr oss t h e n a t ion con cep t u a lize wh a t m akes Lit t le Rock awesom e - 11/ 14 / 17 Mike Abels , a r e t ir ed cit y m an ager n ow ser vin g as a lect u r er in p u blic adm in is t r a t ion a t t h e Un iver s it y of Cen t r a l Flor ida , h as au t h or ed a fascin a t in g a r t icle en t it led " A New Adm in is t r a t ive Par ad igm t o Meet t h e Ch a llen ges of Pos t Modern Am er ica?" - 11/ 14 / 17 " As t r o- m at ic Baseba ll" is a Sp or t s Illu s t r a t ed a r t icle fr om 20 12 t h a t p r ed ict ed t h a t t h e Hou s t on As t r os wou ld becom e Wor ld Ser ies win n er s . It is a grea t r ead r egar d in g h ow leader s m u s t r e ly on bot h p er son n el an d

analytics to drive powerful change and success - 11/ 14 / 17 It ’s Tim e for a Differen t Leader sh ip Model - 11/ 14 / 17 Nin e Act ion s Leader s Take Da ily t h a t Speak Lou der t h an Wor ds - 11/ 14 / 17 Th e Hu m an Side of Sm ar t Cit ies - 11/ 14 / 17 Wh at It Feels Like t o See Ear t h Fr om Sp ace - 11/ 14 / 17 10 Sign s You Migh t Be Leader sh ip Mat er ia l - 11/ 14 / 17 PERSUASION Cou r age – t h e Defin in g Ch ar act er is t ic of Gr ea t Leader s - 11/ 0 7/ 17 38 of t h e Most In sp ir a t ion a l Leader sh ip Qu ot es - 11/ 0 7/ 17 Wan t t o Be a Su ccess fu l Leader ? Pr act ice Th ese Six Th in gs Da ily - 11/ 0 7/ 17 How t o Ch an ge Peop le’s Min ds - 11/ 0 7/ 17 Lin kedIn Ch ea t Sh eet for Tweakin g You r Pr ofile t o be Mor e At t r act ive t o Em p loyer s - 11/ 0 7/ 17 Th is is You r Br a in on Ar t - 11/ 0 7/ 17 Lead for Loyalt y - 11/ 0 7/ 17 Give Per for m an ce Reviews Th a t In sp ir e - 11/ 0 7/ 17 AWARENESS Resear ch su gges t s t h a t a s t h e br a in gr ows dep en den t on p h on e t ech n ology, in t e llect declin es - 10 / 31/ 17 " I Becam e On e of t h e Gu ys t o Dea l wit h Wor kp lace Har assm en t – It Didn ’t Wor k" is a won der fu l a r t icle t h a t m igh t ch an ge you r p er sp ect ive - 10 / 31/ 17 Ar e Wom en Bet t er Leader s Th an Men ? - 10 / 31/ 17 How (u n )Et h ica l Ar e You ? - 10 / 31/ 17 11 Sign s You Lack Em ot ion a l In t e lligen ce - 10 / 31/ 17 " Wh at Et h ica l Decis ion s Sh ou ld Dr iver les s Car s Make?" is a com p ellin g TED Ta lk t h a t h elp s u s con fr on t som e is su es wh en t ech n ology ou t s t r ip s ou r fr am ework for e th ica l decis ion m akin g. Su ch as… sh ou ld you r d r iver less ca r kill you if in so doin g it s aves t h e lives of five p edes t r ian s? - 10 / 31/ 17 HEALING Wh y Tru s t Mat t er s a t Work an d Wh at t o Do Abou t It - 10 / 24 / 17

" Using Technology to Improve Disaster Recovery " is an excellent TED Talk by Steve Riley, Town Manager of Hilton Head Island, South Carolina, that includes practical technology strategies that will speed healing and recovery after a disaster - 10/24/17 Work Less! - 10/24/17 Have Smart Phones Damaged a Generation? - 10/24/17 Leadership Lessons from the U.S. Coast Guard - 10/24/17 Here’s What Happened to My Productivity When I Started Eating Breakfast - 10/24/17 EMPATHY Hu r s t En cou rages Kin dn ess Cam p aign - 10 / 17/ 17 Wom en in t h e Wor kp lace 20 17 - 10 / 17/ 17 Wh y a Wor ld- Class Br a in Su r geon Believes t h a t t h e Hear t Mat t er s t h e Mos t in Leader sh ip - 10 / 17/ 17 Ar e You Em p at h et ic? You r Gen es May Hold t h e An swer - 10 / 17/ 17 Wan t t o kn ow t h e d ifferen ce bet ween good an d bad bosses? Th is vir a l m em e en ds t h e deba t e - 10 / 17/ 17 Befor e Em p loyees Can Be Cr ea t ive , Th ey Have t o Feel Psych ologica lly Safe - 10 / 17/ 17 " A Pr act ica l Way t o Help t h e Hom eless Fin d Wor k" by Albu qu er qu e, New Mexico Mayor Rich ar d Ber r y is an in cred ibly p ower fu l TED t a lk offer in g r ea l so lu t ion s t o a r ea l p r oblem - 10 / 17/ 17 Ar e You t h e Sou r ce of Workp lace Dysfu n ct ion ? - 10 / 17/ 17 NURTURE THE SPIRIT Th e Power of Vu ln er abilit y - 10 / 10 / 17 Eyewitn ess t o t h e Lin coln Assass in a t ion on Wh at ’s My Lin e in 19 56 - 10 / 10 / 17 Jason ’s Deli Fin ds Ser van t Leader sh ip Pr in cip les Pay Pr act ica l Dividen ds - 10 / 10 / 17 Ser van t Leader sh ip is Abou t Tr an s for m at ion - 10 / 10 / 17 Ser van t Leader sh ip an d Team Su ccess - 10 / 10 / 17 To Becom e a Gr ea t Leader Act Like a St u den t Not an Exp er t - 10 / 10 / 17 Som et im es You Ar e t h e Problem - 10 / 10 / 17 Th e Five In t an gibles of Per for m an ce Man agem en t - 10 / 10 / 17

NURTURE THE SPIRIT " Th e Wor ld ’s Top 10 CEOs (Th ey Lead in a Tot a lly Un iqu e Way)" n ot es t h a t over t h e la s t t h r ee decades , t h e p r in cip les of ser van t leader sh ip h ave r isen t o becom e t h e ver y p r in cip les gu id in g t h e m os t su ccess fu l com p an ies on t h e p lan et - 10 / 0 3/ 17 Accor d in g t o a n ot ed McKin sey s t u dy, com p an ies with t h e h igh es t gen der d iver s it y, a s com p ar ed t o t h e in du s t r y aver age, see a m u ch h igh er r e t u rn on equ it y (10 % ), a h igh er op er a t in g r esu lt (4 8 % ), an d a s t r on ger s t ock p r ice gr owt h (70 % ). In add it ion , h avin g a t leas t on e wom an on t h e boar d decr eases ban kr u p t cy by a fu ll 20 % . Read m or e h er e - 10 / 0 3/ 17 Wh at I Lear n ed Abou t Coach in g Aft er I Los t t h e Abilit y t o Sp eak - 10 / 0 3/ 17 Ap ologize Already - 10 / 0 3/ 17 13 Th in gs You Mu s t Give Up t o Live t h e Life You Wan t - 10 / 0 3/ 17 It ' s n o acciden t t h a t lead in g h igh - t ech com p an ies lead t h eir r ecr u it m en t effor t s with a focu s on t h eir cu lt u r e— t h ey kn ow t h a t in t oday’s wor ld , t op p er for m in g em p loyees a re d r awn t o an or gan iza t ion a l cu lt u re t h a t t h ey con n ect wit h an d fin d sa t is fyin g t o be a p a r t of. Ch eck ou t t h is exam p le fr om Ner dwalle t - 10 / 0 3/ 17 You Can Teach You rself t o be a Risk- Taker - 10 / 0 3/ 17 Th an ks t o Voyage Magazin e for t h is fea tu r e p r ofile on Ron Holifie ld - 10 / 0 3/ 17 CALLING " Fr eein g You r self Fr om Tin Man Leader sh ip ." - 0 9 / 26 / 17 Sm ar t Cit ies Requ ir e Sm ar t Leader sh ip - 0 9 / 26 / 17 Wh en Bosses Ser ve Th eir Em p loyees , Ever yt h in g Im p r oves ( in clu d in g em p loyee r e t en t ion ) - 0 9 / 26 / 17 Mos t Leader s Do Not Even Kn ow Wh at Gam e Th ey Are In - 0 9 / 26 / 17 1 Har d Tr u th Good Leader s Kn ow Abou t Man agin g Peop le - 0 9 / 26 / 17 Or gan iza t ion a l Hea lt h is a Fas t Tr ack t o High er Per form an ce - 0 9 / 26 / 17 BUILDING COMMUNITY Decen t r a lized Socia l Med ia Man agem en t - 0 9 / 19 / 17 Th e Secr et t o a Lon ger Life May Be You r Socia l Life - 0 9 / 19 / 17 Focu s in g on Wh at Wor ks t o Bu ild Wor kp lace Diver s it y - 0 9 / 19 / 17 In cen t ives Don ’t Help Peop le Ch an ge Bu t Peer Pr essu re Does - 0 9 / 19 / 17

Cit y of Au s t in Makes For bes ' Top 10 Lis t of Bes t Em p loyer s - 0 9 / 19 / 17 GROWTH OF PEOPLE Do Som et h in g Ever y Day Th a t Scar es You - 0 9 / 12/ 17 Wh at ’s Miss in g in Leader sh ip Developm en t - 0 9 / 12/ 17 Wh at CEOs a re Read in g in 20 17 - 0 9 / 12/ 17 Ta lkin g t o You r self Ou t Lou d Can Help You Lear n - 0 9 / 12/ 17 Wh at Gover n m en t Needs t o Do t o Meet t h e St a ff Ch a llen ge - 0 9 / 12/ 17 How Fu n ct ion a l Leader s Becom e CEOs - 0 9 / 12/ 17 STEWARDSHIP Th is Em ail From Elon Mu sk t o Tes la Em p loyees Descr ibes Wh at Grea t Com m u n ica t ion Looks Like - 0 9 / 0 5/ 17 How t o Han d le Un der p er for m er s on a Team You In h er it - 0 9 / 0 5/ 17 Un t an glin g You r Or gan iza t ion ’s Decis ion Makin g - 0 9 / 0 5/ 17 Ta len t Man agem en t Tools an d Resou r ces - 0 9 / 0 5/ 17 Ver t ica l Ocean Far m s Th a t Can Feed Us an d Help Ou r Seas - 0 9 / 0 5/ 17 Ph oen ix Pu blic Wor ks Dir ect or Gin ger Sp en cer t a lks t o Gover n in g Magazin e abou t su s t a in abilit y an d ch an ge m an agem en t - 0 9 / 0 5/ 17 Th r ee Ways to Plan for t h e (very) Lon g Ter m - 0 9 / 0 5/ 17 " Wom en in leader sh ip , like m illen n ia ls , a r e a s ign of su ccess fu l com p an ies . Of t h e p a r t icip a t in g or gan iza t ion , t h ose in t h e t op 20 % fin an cia lly h ad a lm os t t w ice as m an y wom en in leader sh ip r o les , a s well a s m or e h igh - p ot en t ia l wom en h old in g t h ose r o les ." Read m or e - 0 9 / 0 5/ 17 FORESIGHT Th r ee Ways to Plan for t h e Ver y Lon g Ter m - 0 8 / 29 / 17 Den ison Libra r y Use Su r ges as Libr ar y Resp on ds t o New Pa t r on Profiles - 0 8 / 29 / 17 Sep ar a t ed Bike Lan es a re St ead ily In creas in g in Nu m ber - 0 8 / 29 / 17 How We Will Get Ar ou n d in t h e Cit y of t h e Fu tu r e - 0 8 / 29 / 17 Cit ies Seek Deliver an ce fr om t h e E- Com m er ce Boom - 0 8 / 29 / 17 In s ide t h e Big Bu s in ess of Im agin in g t h e Fu t u re - 0 8 / 29 / 17

Wh at Makes a CEO Excep t ion a l? - 0 8 / 29 / 17 Th e Fu t u r e of Tr an sp or t a t ion is Her e - 0 8 / 29 / 17 CONCEPTUALIZATION Mar y Meeker ’s 20 17 In t ern et Tren ds Rep or t - 0 8 / 22/ 17 Wh y We Need t o Im agin e Differ en t Fu tu res - 0 8 / 22/ 17 Five In t er view Qu es t ion s Th a t Will Help You Hire Bet t er Peop le - 0 8 / 22/ 17 How t o Iden t ify Pseu doscien ce - 0 8 / 22/ 17 Th e Bu s in ess Logic in Debias in g - 0 8 / 22/ 17 PERSUASION Th e Im p or t an ce of Body Lan gu age - 0 8 / 15/ 17 St op Sh ir kin g Wh en You Give Con s t ru ct ive Cr it icism - 0 8 / 15/ 17 Edelm an Tr u s t Bar om et er - 0 8 / 15/ 17 HR Mu s t Make Peop le An a lyt ics Mor e User - Fr ien d ly - 0 8 / 15/ 17 12 Th in gs All Su ccess fu l Peop le Do - 0 8 / 15/ 17 Th e Coach in t h e Op er a t in g Room - 0 8 / 15/ 17 AWARENESS Five Reason s Ga llu p Believes Wor kp lace Leader sh ip Dem an ds Dis r u p t ion - 0 8 / 0 8 / 17 Th e Dar k Side of Tr an sp aren cy - 0 8 / 0 8 / 17 How Ads Work on You Tu be - 0 8 / 0 8 / 17 Tim e for a New Gen der Equ a lit y Playbook - 0 8 / 0 8 / 17 Mos t Cit y Em p loyees Not En gaged - 0 8 / 0 8 / 17 Wh y Effect ive Leader s Mu s t Man age Up , Down an d Sideways - 0 8 / 0 8 / 17 To Bu ild You r Res ilien ce Ask You r self Th ese Two Qu es t ion s - 0 8 / 0 8 / 17 Th e Fear Based Pr ofit St r a t egy of Socia l Med ia t h a t is Makin g Am er ica Afr a id (an d in cr eas in gly s tu p id ) - 0 8 / 0 8 / 17 EMPATHY

Ar lin gt on Ch a llen ges It s Cit izen s t o Do Ran dom Act s of Kin dn ess - 0 8 / 0 1/ 17 US Sen a t or Jeff Flake dem on s t r a t es t h e sp ir it of Ser van t Leader sh ip wh en h e defen ds h is op p on en t - 0 8 / 0 1/ 17 Five St ep s t o Help You r self Recover Fr om a Set back - 0 8 / 0 1/ 17 Five Tip s for Man agin g Con flict for Team s - 0 8 / 0 1/ 17 Th e Ar t an d Scien ce of Well- Bein g a t Wor k - 0 8 / 0 1/ 17 Fin d in g Com m on Gr ou n d Du r in g a Divided Tim e - 0 8 / 0 1/ 17 How Exer cise Help s Preven t Alzh eim er ’s - 0 8 / 0 1/ 17 EMPATHY If you a r e in t er es t ed in Servan t Leader sh ip , ch eck ou t t h e fr ee 20 - m in u t e webin ar ou r CEO, Ron Holifie ld d id r ecen t ly for t h e Na t ion a l Resear ch Cen t er - 0 7/ 25/ 17 Wh ile " Wom en in Tech Speak Fr an kly Abou t a Cu lt u re of Har assm en t " is an in du s t r y sp ecific a r t icle , t h e exp er ien ce en cou n tered by wom en is fa r m or e u n iver sa l. If you wan t t o be an au th en t ic ser van t leader , you m u s t be em p a t h et ic t owar ds o t h er s , an d t h a t in clu des t r yin g t o u n der s t an d o t h er s ' life exp er ien ces - 0 7/ 25/ 17 Dan Ra t h er on Wh y Am er ica Needs More Em p at h y - 0 7/ 25/ 17 Take t h e Tim e t o Look Ou t for t h e Ot h er Gu y - 0 7/ 25/ 17 CEO Fiascos Typ ica lly St a r t Wit h a Lack of Em p at h y - 0 7/ 25/ 17 Pr even t Bu rn ou t by Makin g Com p ass ion a Habit - 0 7/ 25/ 17 " Pu t t in g Cu s tom er Exp er ien ce a t t h e Hear t of Next Gen er a t ion Op er a t in g Models" is focu sed on t h e p r iva t e sect or , bu t h as h u ge im p lica t ion s for cit izen ser vices - 0 7/ 25/ 17 11 Th in gs Sm ar t Peop le Will Not Say - 0 7/ 25/ 17 Don ’t Wait t o Be a Her o - 0 7/ 25/ 17 LISTENING Excep t ion a l Cu s t om er Ser vice Delivery— a Lesson From Disn ey’s Ju n gle Cr u ise - 0 7/ 18 / 17 Th er e a r e Th ree Sides t o Ever y Ar gu m en t - 0 7/ 18 / 17 St r a t egies Th a t Wor k for Hear in g Wh at is Not Bein g Sa id - 0 7/ 18 / 17 20 Cogn it ive Biases t h a t Scr ew Up You r Decis ion Makin g - 0 7/ 18 / 17 Wh at Makes a CEO Excep t ion a l? - 0 7/ 18 / 17

Leader sh ip an d Em p loyee En gagem en t - 0 7/ 18 / 17 If you wan t you r cit izen s t o h ea r you r m essage, you n eed t o p ay a t t en t ion t o How Socia l Med ia Sch edu lin g Affect s Op en Ra t es - 0 7/ 18 / 17 SGR does n ot n or m ally sh ar e beer ads , bu t t h is beer ad fr om Hein eken is an im p or t an t on e t o wa t ch - 0 7/ 18 / 17 NURTURE THE SPIRIT Wh y It Is So Har d for Us to Adm it We Ar e Wr on g - 0 7/ 11/ 17 Wh y Tru s t Mat t er s a t Work an d Wh at t o Do Abou t It - 0 7/ 11/ 17 Fou r Lesson s fr om t h e Lon ges t - Ru n n in g St u dy on Hap p in ess - 0 7/ 11/ 17 How t o Dea l Wit h a Ch r on ica lly In decis ive Boss - 0 7/ 11/ 17 11 Habit s t h e Bes t Net wor ker s Have - 0 7/ 11/ 17 Th e Va lu e of Bein g Wr on g - 0 7/ 11/ 17 How An ah eim Res t ocked Th eir Per form an ce Eva lu a t ion Toolkit - 0 7/ 11/ 17 How t o In cr ease Mot iva t ion — Fou r Secret s fr om Resear ch - 0 7/ 11/ 17 CALLING " How t o Exp loit Dem ocr acy" is an a la rm in g TED Ta lk t h a t r em in ds a ll of u s t h a t in an age of fake n ews , h ackin g, an d in for m at ion bu bbles , ou r dem ocr acy is a t r isk. Wh ile t h e t a lk focu ses on geop olit ics , t h e can cer of fake n ews h as becom e a n ew s t r a t egy loca lly as well. In bot h cases , “ we t h e p eop le” a r e t h e r ea l cu lp r it - 0 7/ 0 5/ 17 " Makin g a Differ en ce" is a gr ea t a r t icle by Dan Sin ger t h a t is wor th r ead in g - 0 7/ 0 5/ 17 An En du r in g Ser van t Leader sh ip Cu lt u re - 0 7/ 0 5/ 17 Th e CEO’s Role in Lead in g Tr an s for m at ion - 0 7/ 0 5/ 17 Wh y You Sh ou ld Defin e You r Fear s In s t ead of You r Goa ls - 0 7/ 0 5/ 17 How t o See Beyon d You r Own Per sp ect ive an d Fin d Tr u t h - 0 7/ 0 5/ 17 How “ Fr on t Por ch Con ver sa t ion s” Can Tr an s for m Leader s an d t h e Or gan iza t ion - 0 7/ 0 5/ 17 BUILDING COMMUNITY Con n ect ed Bu t Alon e is a power fu l TED Ta lk t h a t addr esses h ow ou r devices an d ou r on lin e p er son as a re r edefin in g h u m an con n ect ion an d com m u n ica t ion - 0 6 / 27/ 17

Denison Library Unveils New Space for Musicians - 0 6 / 27/ 17 Meet t h e Per en n ia ls is an a r t icle t h a t will ch a llen ge you r t h in kin g abou t gen er a t ion a l d iffer en ces - 0 6 / 27/ 17 Wh at is a Peren n ia l? Ar e You on e? - 0 6 / 27/ 17 " Per en n ia ls " is a New Term for Lookin g a t t h e Gen er a t ion s - 0 6 / 27/ 17 Wh y We Need t o Reth in k Pu blic Sect or Ret ir em en t - 0 6 / 27/ 17 You Can Con n ect Com m u n it ies - 0 6 / 27/ 17 Five Essen t ia l Lesson s I Lear n ed in 20 Year s of Man agin g Peop le - 0 6 / 27/ 17 Th e Hidden Toll of Wor kp lace In civilit y - 0 6 / 27/ 17 How t o Cu t 17 Min u t es fr om You r Next Team Meet in g - 0 6 / 27/ 17 GROWTH OF PEOPLE Five Keys t o an En gaged an d In n ova t ive Cu lt u r e - 0 6 / 20 / 17 Th e Dea t h of t h e An n u a l Per for m an ce Review - 0 6 / 20 / 17 Fin d in g Hidden Leader s - 0 6 / 20 / 17 Keep a Fa ilu re Resu m e - 0 6 / 20 / 17 In t er n a l Hir es Need Or ien t a t ion Too - 0 6 / 20 / 17 No Job In t er view? Perh ap s It ' s You r Facebook Pr ofile Ph ot o - 0 6 / 20 / 17 Th in k St r a t egica lly Abou t Car eer Develop m en t - 0 6 / 20 / 17 Wh at Job Swit ch er s Wan t - 0 6 / 20 / 17 STEWARDSHIP Th e Gen iu s of Fr u ga l In n ova t ion - 0 6 / 13/ 17 Th e Rela t ion sh ip Bet ween Cor p or a t e Cu lt u r e an d Per for m an ce - 0 6 / 13/ 17 CEOs Ran k Cu lt u r e as t h e Nu m ber On e Det er m in an t of Su ccess - 0 6 / 13/ 17 Playin g Mon eyba ll w it h you r Cit y - 0 6 / 13/ 17 How t o Cu t Cos t s More St r a t egica lly - 0 6 / 13/ 17 Wh y We Sh ou ldn ’t Un der es t im a t e t h e Power of Diver s it y - 0 6 / 13/ 17 A New Bu s in ess St r a t egy- Tr ea t in g Em p loyees Well - 0 6 / 13/ 17 How t o Im p r ove You r Fin an ce Skills (even if you h a t e n u m bers ) - 0 6 / 13/ 17

FORESIGHT An Enduring Servant Leadership Culture - 06/06/07 Can Gamification Improve the Hiring Process? - 06/06/07 Thr ee Ways to Plan for the Very Long Term - 06/06/17 Why Agility Pays - 06/06/17 Adaptive Re - Use of Malls - 06/06/17 Only Long Range Planning Can Offset Short Term Thinking - 06/06/17 France Op ens World’s First Solar Road - 06/06/17 US Workers Face Higher Risk of Being Repla ced by Robots – Here’s Why - 06/06/17 CONCEPTUALIZATION How to Begin Your Presentation is a great short coaching video from Simon Sinek on how to make your presentations more powerful - 05/30/17 Who Owns Innovation? - 05/30/17 Enduring Leadership - 05/30/17 Where Good Ideas Come From - 05/30/17 The Web as a City - 05/30/17 How We Can Find Ourselves in Data - 05/30/17 Four Things That Set Successful CEOs Apart - 05/30/17 PERSUASION 21 Principles of Persuasion - 05/23/17 " How Can HR Move from Being Transactional to Transformational? " is a great article by Neil Riechenberg, Executive Director of the International Public Management Association for Human Resources (IPMA - HR) - 05/23/17 A Simple Exercise to Get Your Team Unstuck - 05/23/17 If Humble People Make the Best Leaders Why Do We Fall for Charismatic Narcissists? - 05/23/17 Shape Culture – Drive Strategy - 05/23/17 How to Tell Leaders They are Not as Great as They Think They Are - 05/23/17 Communication Planning Tips - 05/23/17

What Makes a CEO Exceptional? - 0 5/ 23/ 17 AWARENESS Th e Am er ican Libr a r y Associa t ion is p rovid in g h elp in vet t in g fake n ews - 0 5/ 16 / 17 Wh y Hu m ilit y is t h e New Sm ar t - 0 5/ 16 / 17 Team s Solve Pr oblem s Fas t er Wh en Th ey' r e Mor e Cogn it ively Diver se - 0 5/ 16 / 17 St ill Havin g Hir in g Pr oblem s? It Migh t be Tim e t o Look in t h e Mir ror - 0 5/ 16 / 17 Wom en in t h e Wor kp lace 20 16 - 0 5/ 16 / 17 Th e CEO Gu ide t o Cu s t om er Exp er ien ce em p h as izes t h e im p or t an ce of bein g aware of wh a t t h e exp er ien ce is like fr om t h e cu s t om er ’s p er sp ect ive. Sou n ds s im p le… bu t few do it ! Meet t h e Per en n ia ls - 0 5/ 16 / 17 EMPATHY How Do We Com m u n ica t e Wh en We See t h e Wor ld So Differ en t ly? - 0 5/ 0 9 / 17 Polit ica l Com m on Gr ou n d in a Pola r ized Un it ed St a t es - 0 5/ 0 9 / 17 A Pos it ive Ou t look May Be Good for You r Hea lt h - 0 5/ 0 9 / 17 Leader sh ip In Con t ext - 0 5/ 0 9 / 17 Bu ild a Pos it ive Rela t ion sh ip wit h You r Boss - 0 5/ 0 9 / 17 Th e Or gan iza t ion a l Cos t of In su fficien t Sleep - 0 5/ 0 9 / 17 Wh at I Lear n ed fr om 2,0 0 0 Obit u a r ies - 0 5/ 0 9 / 17 Ja iler Pr ovides Sh oes , Clot h in g, an d Mor e t o Needy In m at es - 0 5/ 0 9 - 17 EMPATHY Un com m on Leader sh ip is abou t t h e p ower of act u a lly ca r in g for o t h er p eop le . - 0 5/ 0 2/ 17 Th e Peop le Power of Tr an sfor m at ion s - 0 5/ 0 2/ 17 Pu t t in g Cu s t om er Exp er ien ce a t t h e Hear t of Next Gen era t ion Op er a t in g Models is focu sed on t h e p r iva t e sect or , bu t h as h u ge im p lica t ion s for cit izen ser vices - 0 5/ 0 2/ 17 Th r ee Sim p le Ru les for Man agin g Top Ta len t - 0 5/ 0 2/ 17 Abu se Sh ou ld Not be Tolera t ed in t h e Wor kp lace – or An ywh ere -

05/02/17 Five Qu es t ion s t h a t Will Make You Em ot ion a lly St r on g - 0 5/ 0 2/ 17 Wh y Good Em p loyees Becom e Bad Man ager s - 0 5/ 0 2/ 17 Th e P4 Or gan iza t ion a l Cu ltu r e - 0 5/ 0 2/ 17 LISTENING Th an ks for Lis t en in g - 0 4 / 25/ 17 Five Ways t o Lis t en Bet t er - 0 4 / 25/ 17 How t o Make Fr ien ds as an Adu lt - 0 4 / 25/ 17 Pen n St a t e Project St r ives t o In cr ease Par t icip a t ion in Loca l Gover n m en t - 0 4 / 25/ 17 Th r ee Th in gs Em p loyees wan t t h eir Bosses t o Ask - 0 4 / 25/ 17 Bein g Qu iet is Pa r t of Bein g a Good Leader - 0 4 / 25/ 17 In t h is deligh t fu l, h ila r iou s t a lk , da t a jou r n a lis t Mon a Ch a labi sh a r es h an dy t ip s t o h elp qu es t ion , in t er p ret , an d t r u ly u n der s t an d wh a t t h e n u m ber s a r e sayin g. - 0 4 / 25/ 17 Livin g a Lie— How We Deceive Ou rselves t o Bet t er Deceive Ot h er s - 0 4 / 25/ 17 NURTURE THE SPIRIT At Un it ed Air lin es an d Wells Fa r go, Toxic Cu lt u re St a r t s wit h t h e CEO is a com p ellin g a r t icle t h a t p r ovides in s igh t s in t o h ow leader sh ip sh ap es or gan iza t ion a l cu lt u re , wh ich t r an s la t es in t o or gan iza t ion a l h abit s . Ch ar les Du h igg in Th e Power of Habit wr ot e t h a t “ It m ay seem like m os t or gan iza t ion s m ake r a t ion a l ch oices based on delibera t e decis ion m akin g, bu t t h a t ' s n ot r ea lly h ow com p an ies op era t e a t a ll. In s t ead , fir m s a re gu ided by lon g- h eld or gan iza t ion a l h abit s , p a t t er n s t h a t oft en em er ge fr om t h ou san ds of em p loyees ' in depen den t decis ion s . An d t h ese h abit s h ave m or e p rofou n d im p act s t h an an yon e p r eviou s ly u n der s t ood ." Th e qu es t ion is , “ wh a t t yp e of leader sh ip a r e you exh ibit in g t h a t is sh ap in g t h e beh avior a l h abit s t h a t a r e sh ap in g you r or gan iza t ion a l cu lt u re?” - 0 4 / 18 / 17 Leader s a r e Mor e Power fu l Wh en Th ey a r e Hu m ble - 0 4 / 18 / 17 Th e Mos t Mean in gfu l Way t o Su cceed is by Help in g Ot h er s Su cceed— Ar e You a Giver or a Taker ? - 0 4 / 18 / 17 Im p r ovin g t h e Cu s t om er Ser vice Exp er ien ce t o Ach ieve Gover n m en t Agen cy Goa ls by Focu s in g on t h e Jou r n ey - 0 4 / 18 / 17 How t o Ga in Con t r o l of You r Free Tim e - 0 4 / 18 / 17 Wh y Grea t Coach es (an d Bosses ) Em br ace Delega t ion - 0 4 / 18 / 17

Why You Should Take a Senior on a Bike Ride - 0 4 / 18 / 17 I Gr ew Up in Wes t bor o Bap t is t – Here is Wh y I Left is an in cred ibly p ower fu l an d im p or t an t TED t a lk abou t bu ild in g br idges in s t ead of wa lls . Megan Ph elps offer s fou r s t r a t egies for h ea lt h ier con ver sa t ion s wit h t h ose we d isagree wit h in clu d in g 1) Don ’t a ssu m e bad in t en t ; 2) Ask qu es t ion s ; 3) St ay ca lm , an d 4 ) Make th e a r gu m en t . - 0 4 / 18 / 17 CALLING How Pu r p ose Aids Mem or y an d Eleva t es Per for m an ce - 0 4 / 10 / 17 Wh y Leader s Sh ou ld View Th em selves as Ser van t s - 0 4 / 10 / 17 Bu ild in g You r Em p loyer Bran d Rep u t a t ion - 0 4 / 10 / 17 Th is com p ila t ion of m ot iva t ion a l s t a t em en t s fr om m an y sou r ces is bot h in sp ir in g an d in s igh t fu l for t h ose wh o a re seekin g en cou r agem en t t o p ass ion a t e ly p u r su e t h eir ca llin g - 0 4 / 10 / 17 Jack Welch Says Leader s Have Five Bas ic Tr a it s an d On ly Two Can be Tau gh t - 0 4 / 10 / 17 GREAT Ser vice Deliver y Com es Fr om t h e In t er sect ion of Peop le , Process , an d Place - 0 4 / 10 / 17 Th e Job In t erview Will Soon be Dead— Her e is Wh at Com p an ies a r e Rep lacin g it Wit h - 0 4 / 10 / 17 Th e Wor ld Needs Follower s is an excellen t a r t icle r ecom m en ded by Bob LaSa la on t h e m isgu ided g lor ifica t ion of t r ad it ion a l leader sh ip skills t h a t h as em p t ied t h e m ean in g fr om t h e con cep t of au t h en t ic leader sh ip an d ou r in t en se n eed for leader s wh o p u t service above s t a t u r e - 0 4 / 10 / 17 BUILDING COMMUNITY Th is Pen t a t on ix cover of t h e Joh n Len n on son g Im agin e is in cr ed ibly p ower fu l an d m ovin g an d so ap p r op r ia t e for bu ild in g br idges in ou r d ivided wor ld - 0 4 / 0 3/ 17 Su bu r ban Sp rawl St o le You r Kids ' Sleep - 0 4 / 0 3/ 17 Fou r Ways t o Make You r Com m u n it y Mor e Walkable - 0 4 / 0 3/ 17 How Gover n m en t Can Be a ' Bes t Place t o Wor k ' - 0 4 / 0 3/ 17 Th e Neu r oscien ce of Tru s t is a p ower fu l an d com p ellin g a r t icle abou t t h e p ayoffs for bu ild in g t ru s t w it h you r t eam - 0 4 / 0 3/ 17 Five Keys t o an En gaged an d En er gized Cu lt u r e - 0 4 / 0 3/ 17 A Com m u n it y En gagem en t Man u a l for Cit ies - 0 4 / 0 3/ 17 Five Keys t o Em p loyee En gagem en t - 0 4 / 0 3/ 17 Wh y You Sh ou ld Ta lk t o St r an ger s - 0 4 / 0 3/ 17

Little Known Failed Utopias - 0 4 / 0 3/ 17 GROWTH OF PEOPLE If you a r e in t er es t ed in Servan t Leader sh ip , ch eck ou t t h e fr ee 20 - m in u t e webin ar ou r CEO, Ron Holifie ld d id la s t week for t h e Na t ion a l Resea r ch Cen t er - 0 3/ 27/ 17 You r Skill Set is Two Year s Du r a t ion – Max - 0 3/ 27/ 17 Th e Gr ea t es t Ta len t Plan n in g Myt h - 0 3/ 27/ 17 New Lin kedIn Fea t u r e Let s User s Seek a New Job With ou t Aler t in g Th eir Em p loyer - 0 3/ 27/ 17 13 Leader sh ip Skills You Didn ’t Need a Decade Ago th a t Ar e Now Essen t ia l - 0 3/ 27/ 17 Wh y Leader sh ip Developm en t is Not Develop in g Leader s - 0 3/ 27/ 17 How t o St a r t Con ver sa t ion s You Dread Havin g - 0 3/ 27/ 17 Th e Dan ger s of Dish in g Ou t Nega t ive Feedback - 0 3/ 27/ 17 Gover n m en t s Wit h Su ccess ion Plan s a r e Seein g Pos it ive Resu lt s - 0 3/ 27/ 17 If You Don ’t Un der s t an d Peop le , You Don ’t Un der s t an d Bu s in ess is a grea t video fr om Sim on Sin ek. You can n ot r ea lly h elp p eop le gr ow if you don ’t u n der s t an d wh a t m akes t h em t ick an d wh a t t h eir n eeds a r e . - 12/ 19 / 16 Fear is Bor in g – How t o Live a Crea t ive Life - 12/ 19 / 16 St u p efied : How Or gan iza t ion s En sh r in e Collect ive St u p id it y an d Em p loyees Are Rewar ded for Ch eckin g Th eir Br a in s a t t h e Office Door - 12/ 19 / 16 Wh at You n ger Wor ker s Can Learn Fr om Older Wor ker s (an d Vice Ver sa ) - We t yp ica lly im agin e t h a t t h e you n g can h elp t h e o ld u n der s t an d t ech n ology an d t h e o ld can im p ar t gen er a l wisdom . Bu t is t h ere m or e in s igh t t o p oss ib le cr oss - gen er a t ion a l lea r n in g th an th ese com m on p lace obser va t ion s? - 12/ 19 / 16 Peop le An a lyt ics Revea l Th r ee Th in gs HR May Be Get t in g Wr on g - Mor e sop h is t ica t ed an a lyses of big da t a a r e h elp in g com p an ies iden t ify, r ecr u it , an d r ewar d th e bes t p er son n el. Th e r esu lt s can r u n cou n t er t o com m on wisdom . - 12/ 19 / 16 Make Su r e You r Em p loyees Have En ou gh In t er es t in g Wor k t o Do - If you r or gan iza t ion is su ffer in g from p r odu ct ivit y is su es , s t a r t by lookin g beyon d t h e oh - so- s t an dar d t im e m an agem en t cou r se for s t a ff. - 12/ 19 / 16 Bein g com m it t ed t o t h e growt h of a ll of you r p eop le , som et im es m ean s Weed in g Ou t t h e Psych op at h s - 12/ 19 / 16 3 Power fu l Con ver sa t ion s Man ager s Mu s t Have t o Develop Th eir Peop le . - 12/ 19 / 16 Let ’s Re- En vis ion t h e Sch ool Day t o Slow t h e Fr an t ic Pace an d Make Tim e for Rea l Con n ect ion - It ’s t im e t o scr ap th e t r ad it ion a l sch ool sch edu le of

a breathless string of 50 - m in u t e b locks , d iscr e t e an d d iscon n ect ed . 12/ 19 / 16 STEWARDSHIP It’s Time to Create a Business Solutions Group - 03/20/17 A Learner Public Sector Will Not Sustain if you Forget the “Soft Side” - 03/20/17 Americans Trust Local Government More - 03/20/17 Google’s Ap proach to Empowerment - 03/20/17 12 Topgrading Keys to Hiring the Best - 03/20/17 Digital Leadership is not an Optional Part of Being a CEO - 03/20/17 When Professionalism and Politics Collide - 03/20/17 Finding Hidden Leaders - 03/20/17 Applying Lean Principles to the Public Sector - 03/20/17 FORESIGHT 3 Ways to Think About the Future - 03/13/17 Conquering a Short Term Mindset - 03/13/17 4 Suggestions for Polishing your Crystal Ball - 03/13/17 Local government has been talking for years about the coming labor shortage, but we have done precious little to prepare for it. The labor shortage is here and it is hitting the building code profession hard - 03/13/17 Help anticipate the future by listening to leading edge business podcasts on HBR Ideacas t - 03/13/17 You May Hate Planning But Do It Anyway - 03/13/17 Winning the Expectations Game in Customer Care - Here’s how to capture the loyalty of increasingly demanding customers - 03/13/17 Two Words Make Our Cities More Liveable - 03/13/17 Effective Leadership in an Era of Change - 03/13/17 CONCEPTUALIZATION Radical Leadership in a VUCA world - 03/06/17 The City of Charlotte has produced an exceptional budget video to citizens understand the basics of the process. - 03/06/17

How Play Leads to Great Innovation - 0 3/ 0 6 / 17 Tim e h as p u blish ed t h e 10 0 Mos t In flu en t ia l Ph ot os of All Tim e t h a t h elp ed p eop le r e la t e t o t h in gs t h a t o t h er wise m igh t n ot h ave h ad su ch a gr ea t im p act - 0 3/ 0 6 / 17 Map s t h a t Sh ow Us Wh o We Are, Not Ju s t Wh ere We Ar e - 0 3/ 0 6 / 17 Th e Cit ies of t h e Fu tu r e a r e Sm ar t , Gr een , Con n ect ed , In n ova t ion Hu bs - 0 3/ 0 6 / 17 Do You Make Th ese Fou r Pr esen t a t ion Mis t akes? - 0 3/ 0 6 / 17 How an Old Loop of Ra ilr oads is Ch an gin g t h e Face of a Cit y - 0 3/ 0 6 / 17 Th e Skill You Need Now - Pr esen t a t ion Lit er acy - 0 3/ 0 6 / 17 Th in k you ' r e good a t gu ess in g s t a t s? Gu ess aga in . Wh et h er we con s ider ou r selves m at h p eop le or n ot , ou r abilit y t o u n der s t an d an d wor k wit h n u m ber s is t er r ib ly lim it ed , says da t a visu a liza t ion exp er t Alan Sm it h . In t h is deligh t fu l t a lk , Sm it h exp lor es t h e m ism at ch bet ween wh a t we kn ow an d wh a t we th in k we kn ow - 0 3/ 0 6 / 17 PERSUASION How to be More Persuasive - 02/27/17 Effective job ads help readers “touch” the reality of the job they are considering. 7 Reasons Your Job Ad Will Be Ignored - 02/27/17 Leadership and Behavior - Mastering the Mechanics of Reason and Emotion - 02/27/17 Motivating People - Getting Beyond Money - 02/27/17 Engage Others by Helping Them Understand You - 02/27/17 Think Smart, Talk Fast: Communication Techniques - 02/27/17 The Four Building Blocks of Change - 02/27/17 Five Conversations Every Manager Needs to Have For the Ongoing Development of their People - 02/27/17 I hope you have some wonderful and blessed family time on Thanksgiving. Just to get you in the celebratory mood… a little Thanksgiving reminder ab out turkeys from WKRP in Cincinnati ! - 11/21/16 Discover the six universal Principles of Persuasion: The Science of Persuasion - 11/21/16 When the leader o f a flock goes the wrong way, what will the flock do? Pigeons Resist Misguided Leaders - 11/21/16 Unsplash Offers Unrestricted Use of Amazing Photos to help you share your message better. - 11/21/16 Companies must be prepared to tear themselves away from routine thinking and behavior. Transformation with a Capital T - 11/21/16

6 TED talks to help you be m or e p er su as ive wh en n egot ia t in g - 11/ 21/ 16 Th is le t t er t o a s t a t e sen a t or by t h e City of For t Wor t h on r even u e cap p r op osa ls p r ovides an excep t ion a l exam p le of h ow t o com m u n ica t e you r case in a ver y p er su as ive m an n er – an d is a grea t m odel for m akin g you r case t o you r own s t a t e officia ls . - 11/ 21/ 16 Her e a r e fou r ways t o get boar ds in t h e gam e: Adap t in g You r Boar d t o t h e Digit a l Age - 11/ 21/ 16 Gr am m ar ly.com is a fr ee webs it e t h a t h elp s you com m u n ica t e in wr it in g m or e effect ively. - 11/ 21/ 16 8 Tip s for In flu en cin g Peop le Effect ively fr om Ton y Du n gy. - 11/ 21/ 16 AWARENESS Why You Think You Are Right Even When You Are Wrong - 02/20/17 Lessons in the Delicate Art of Confronting Offensive Speech - 02/20/17 Reinventing the Workplace for Greater Gender Diversity - 02/20/17 The Death of Expertise - may be the most important article you will never get your citizens to read - 02/20/17 Who’s in Charge in America After a Catastrophe - and Who Knows? - Television’s “designated survivor” imagines a hapless Cabinet Secretary becoming President. The truth about succession is far less clear - 02/20/17 These Traits Could Make You a More Effective Leader - 02/20/17 Terms like Millennial a nd Boomer are Obstacles - 02/20/17 Mastering the Mechanics of Re ason and Emotion - A Nobel Prize winner and a leading behavioral economist offer common sense and counterintuitive insights on performance, collaboration, and innovation - 02/20/17 HEALING You can h elp cr ea t e a h ea lin g cu lt u r e by Avoid in g 10 Typ es of Toxic Peop le . - 11/ 14 / 16 How Not t o Say t h e Wr on g Th in g. Th e fir s t r u le is com for t in , du m p ou t . - 11/ 14 / 16 Som et im es we don ’t do h ea lin g t h in gs t o t h ose wh o ar e h u r t in g becau se we don ’t kn ow How t o Expr ess Sym p at h y. - 11/ 14 / 16 6 Tip s for Dea lin g wit h Con flict - Sm ar t ways t o h an dle you r n ext h ea t ed s it u a t ion . - 11/ 14 / 16 Ar e You Biased Aga in s t t h a t Co Wor ker You Don ’t Like? - 11/ 14 / 16 How t o Hack St r es s : 6 s im p le t ip s t o m ake s t r es s you r fr ien d in s t ead of t h e en em y. - 11/ 14 / 16

Calgar y Pr ovides Em p loyee Flu Kit s , In d ica t es Redu ced Sick Tim e Will Offset Cos t s - 11/ 14 / 16 Lear n in g t h e Th e Ar t of St illn ess can h elp you h ea l you r self. - 11/ 14 / 16 Payin g for Peop le’s Dr ive Th r ou gh n ot on ly lift ed u p t h e p eop le wh o were ca r ed for … bu t in sp ir ed t h em t o p ay it for war d an d ca re for o t h er p eop le as well. - 11/ 14 / 16 Can a r ch it ectu r e act u a lly m ake a d ifferen ce in t h e lives of t h e peop le wh o u se it ? Th e Beau t y of Arch it ect u r e t h a t Hea ls - 11/ 14 / 16 Tom or r ow is Va len t in e’s Day an d h er e is a Ted Ta lk Playlis t for t h e Hop eless Rom an t ic! - 0 2/ 13/ 17 Th e Lin k Between Leader sh ip an d Well- Bein g - 0 2/ 13/ 17 Get t in g Beyon d Ou r Tr iba l Polit ics - 0 2/ 13/ 17 Com m u n ica t in g wit h Tact - Wh at ’s You r TACT- om eter Read in g? - 0 2/ 13/ 17 Br a in Im p lan t Res t or es Sen se of Tou ch t o Par a lyzed Man - 0 2/ 13/ 17 Th e Ben efit s of Con t r o lled Br ea t h in g - Con t r o lled brea t h in g h as been sh own t o r edu ce s t r ess , in cr ease a ler tn ess an d boos t you r im m u n e sys t em - 0 2/ 13/ 17 How Exer cise Migh t Keep Dep r ess ion a t Bay - 0 2/ 13/ 17 A Sim p le Way t o St ay Gr ou n ded in St r ess fu l Mom en t s - St r es s is an in evit able asp ect of ou r lives a t wor k, bu t you don ’t n eed e labor a t e p r act ices or escap e m ech an ism s t o en gage wit h it - 0 2/ 13/ 17 Th e Big Th in g Abou t Lit t le Th in gs - 0 2/ 13/ 17 EMPATHY E is for Empathy - A Sesame Street Study in Kindness - 02/06/17 Stand in Their Shoes is one of the many great blog posts by Susan Brown… a great blog you should be following! - 02/06/17 How to Tell if You’re a Jerk - 02/06/17 Caring for all of your employees does not mean ignoring poor performers… it means Knowing How to Deal with a Toxic Employee - 02/06/17 What Older Americans can Teach us about the Fight for Civil Rights - 02/06/17 Engage your Team with this Proven Approach - 02/06/17 America’s Forgotten Working Class - How can we help kids from Ame rica’s forgotten places break free from hopelessness and live better lives? - 02/06/17 The Power of Altruism - 02/0/17

How Employers can Help Their Introverts Network - 0 2/ 0 6 / 17 Wh at Em p at h y Is an d Is Not - 0 2/ 0 6 / 17 LISTENING An Un in t en t ion a lly Hila r iou s Exam p le of Resp ect fu lly Lis t en in g t o You r Cit izen s… NO MATTER WHAT! - 0 1/ 30 / 17 How t o Have Bet t er Polit ica l Con ver sa t ion s - Robb Willer s t u d ies t h e for ces t h a t u n it e an d d ivide u s . - 0 1/ 30 / 17 How t o Make On e- on - On es Wit h You r Em p loyees Mor e Effect ive - It ’s im p or t an t t o ch eck in r egu la r ly wit h each of you r em ployees , bu t h ow can you m ake t h e bes t u se of t h e t im e? - 0 1/ 30 / 17 Ap p r ecia t ive In qu ir y 10 1 - Pos it ive t h in kin g is m or e t h an ju s t a t aglin e . It ch an ges t h e way we beh ave. - 0 1/ 30 / 17 Im p r ovin g Wor k Con ver sa t ion s wit h t h e Righ t Qu es t ion s - 0 1/ 30 / 17 Fou r Tr icky Ways t h a t Fake News Can Fool You - 0 1/ 30 / 17 How Sm all Sh ift s in Leader sh ip Can Ch an ge Team Dyn am ics - Sim p le t weaks in com m u n ica t ion an d r o le- m odelin g based on t h e la t es t beh avior a l r esea r ch can n u dge em p loyees in t o t op form an d crea t e a m or e p r odu ct ive en vir on m en t for ever yon e. - 0 1/ 30 / 17 It ’s Always t h e Leader by Ken Blan ch ar d - 0 1/ 30 / 17 Ju s t Becau se You Are in Ch ar ge Doesn ’t Mean You Have t o Lead t h e Meet in g ( t h an ks t o Jim Proce for r ecom m en d in g) - 0 1/ 30 / 17 Lead in g Cu ltu r e Ch an ge – a Lesson fr om Pollyan n a - 0 1/ 30 / 17 How t o Ta lk Abou t Polit ics Con s t ru ct ively is a ll abou t r espect fu lly lis t en in g t o each o t h er . - 11/ 0 7/ 16 Th e Ar t of Act ive Lis t en in g is a t t h e h ea r t of h elp in g. - 11/ 0 7/ 16 Wh y Tech Su p p or t is Pu r posely Un bearable em p h as izes a for - p r ofit cor p or a t e s t r a t egy for NOT lis t en in g wh ich em p h as izes on e m or e way t h a t p eop le wh o sh ou t “ r u n gover n m en t like a bu s in ess” do n ot u n der s t an d t h e d iffer en ces . - 11/ 0 7/ 16 15 Body Lan gu age Blu n der s Su ccess fu l Peop le Never Make p r ovides in s igh t s in t o ways t h a t ou r body lan gu age can com m u n ica t e a va r ie t y of u n in t en ded n ega t ive m essages t h a t cr ea t e ba r r ier s . - 11/ 0 7/ 16 Th e Algor it h m s t h a t Tell Bosses How Em p loyees a re Feelin g h elp s you lis t en t o som eon e’s h ea r t a well as t h eir wor ds . - 11/ 0 7/ 16 Th e Fou r Pilla r s of Dis t in ct ive Cu s t om er Jou r n eys - React in g t o live feedback fr om r ea l cu s t om er s is oft en t h e d iffer en ce bet ween a good an d a gr ea t cu s t om er exp er ien ce. - 11/ 0 7/ 16 Th e Sim p les t Qu es t ion s Lead t o t h e Gr ea t es t In s igh t s - Askin g “ wh y” can h elp you get t o r oot cau ses an d cr ea t e ideas for fixin g t h e b igges t is su es you face . - 11/ 0 7/ 16

Wh en It ’s Wor t h Havin g a Meet in g Befor e t h e Meet in g - Du r in g you r p r e-m eet in g , don ’t be so focu sed on con vin cin g p eop le t h a t you fa il t o h ea r wh a t t h ey say. - 11/ 0 7/ 16 Th ey ar e Th in kin g It – So We Migh t a s Well Hear It - Feedback is a g ift , even wh en d ifficu lt t o r eceive or deliver . - 11/ 0 7/ 16 NURTURE THE SPIRIT Thanks To David Ellison for recommending Servant Leadership is a Matter of Character . - 01/23/17 A Teacher Invited Some Very Special Students to Participate in Her Wedding and she beautifully demonstrated what it means to nurture someone else’s spirit. - 01/23/17 Four Surprising Ways Culture Drives Growth - 01/23/17 How Senior Executives Find the Time to be Creative - The number - one attribute CEOs look for in their incoming workforce is not disci pline, integrity, intelligence, or emotional intelligence. It’s creativity. - 01/23/17 Cancerous Thoughts Successful People Quarantine - 01/23/17 8 Proven Secrets to Be Productive Without Being Miserable - The best productivity system is the one you stick with. So can you be more productive without turning into Siri or Hal 9000? - 01/23/17 Make Your Life Spectacular - The most inspiring Robin Williams speech. - 01/23/17 Reorganization Without Tears - A corporate reorganization doesn’t have to create chaos. - 01/23/17 What Motivates Us at Work - 01/23/17 BUILDING COMMUNITY Th e Town of Gilber t , Ar izon a is b laz in g n ew t r a ils in h ow t o en gage cit izen s wit h t h eir n ew Gover n m en t Gon e Digit a l Podcas t . - 0 1/ 0 9 / 17 Th e 22 Hou r Job In t er view - 0 1/ 0 9 / 17 If You Don ’t Un der s t an d Peop le – You Don ’t Un der s t an d Bu s in ess - 0 1/ 0 9 / 17 50 Reason s Ever yon e Sh ou ld Wan t Mor e Walkable St r eet s - If som eon e sh ift s fr om a lon g com m u t e t o a wa lk, t h eir h ap p in ess in creases as m u ch as if t h ey' d fa llen in love. - 0 1/ 0 9 / 17 Rem ot e Wor kin g May be Wan in g - Peop le h ave s ix fu n dam en t a l n eeds t h ey seek t o m eet t h r ou gh wor k. - 0 1/ 0 9 / 17 Us in g Beh avior a l Scien ce t o Man age t h e Cu s t om er Exp er ien ce - By gu id in g t h e des ign of cu s t om er in t er act ion s , t h e p r in cip les of beh avior a l scien ce offer a s im p le , low- cos t r ou t e t o im p r oved cu s t om er sa t is fact ion . - 0 1/ 0 9 / 17

A su r p r is in g 6 0 p er cen t of 18 - t o 34 - year - o lds don ’t con s ider t h em selves p a r t of t h e “ m illen n ia l gen er a t ion .” Please St op Ca llin g Us Millen n ia ls - 0 1/ 0 9 / 17 10 1 Sm all Ways You Can Im p r ove You r Com m u n it y. - 0 1/ 0 9 / 17 Facebook Lau n ch es En ter p r ise Soft ware - - Wor kp lace - 0 1/ 0 9 / 17 CALLING 7 Lessons About Finding the Work You Were Meant to Do - 01/16/17 You have to have a real sense of calling to overcome your fears. - 01/16/17 Why Good Leaders Make You Feel Safe - 01/16/17 The Man Who Fell to Earth Without a Parachute is an amazing tale of someone who had the courage to try wh at everyone thought was insane (but I bet he has never worked for a 4 - 3 City Council). - 01/16/17 8 TED Talks for When You Are in the Mood for Adventure - 01/16/17 Jim Collins: What Cause Do You Serve With Level 5 Ambition? - 01/16/17 Jim Crupi distills some of his best leadership advice into one memorable metaphor: What Great Leadership and Music Have in Common - 01/16/17 4 Proven Secrets to Unlocking the Secret of Meaning in Life - 01/16/17 Thanks to Kurt Bressner for recommending The 100 Best Leadership Quotes of All Time - 01/16/17