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User Guide: KI-2229G

Responder® 5

PC Console User Guide

Rauland-Borg Corporation Issued: August 2012

Copyright 2012 by Rauland-Borg Corporation, all rights reserved.

This document contains user’s information on technology that is proprietary to Rauland-Borg Corporation. Permitted transmittal, receipt, or possession of this document does not express license or imply any rights to use, sell, design or manufacture this information. No reproduction, publication, or disclosure of this information, in whole or in part, shall be made without prior written authorization from an officer of Rauland-Borg Corporation. ©Rauland-Borg Corporation

Rauland-Borg Corporation Mt. Prospect, IL USA

www.rauland.com

http://www.rauland.com/

KI-2229G [T12] PC Console (Responder 5 Applications)—User Guide

Table of Contents 1: OVERVIEW ............................................................................................................................................................................. 6

INTENDED USE ........................................................................................................................................................................... 6 SCOPE OF THIS DOCUMENT ......................................................................................................................................................... 6 REVISION HISTORY ..................................................................................................................................................................... 6 WARNINGS ................................................................................................................................................................................. 7 CAUTIONS .................................................................................................................................................................................. 7 ALERTS, PRECAUTIONS, AND LIMITATIONS ................................................................................................................................ 7 LOGGING IN/OUT ....................................................................................................................................................................... 8

2: TAKING THE TOUR ............................................................................................................................................................ 11 Module Selector .................................................................................................................................................................. 11 PC Console Desktop ........................................................................................................................................................... 11

Views ................................................................................................................................................................................................. 11 Panes .................................................................................................................................................................................................. 11 Objects ............................................................................................................................................................................................... 12

LIST VIEW ................................................................................................................................................................................ 14 List View At-a-Glance ......................................................................................................................................................... 15

DIRECTORY PANE ..................................................................................................................................................................... 16 Unit/Team Selection ............................................................................................................................................................ 16 Directory Pane Selector ...................................................................................................................................................... 16 Staff List Filter (Staff List) .................................................................................................................................................. 17

Staff Directory Object ........................................................................................................................................................................ 17 CALLS PANE ............................................................................................................................................................................. 21

Call Type Filter ................................................................................................................................................................... 21 Call Object ......................................................................................................................................................................................... 21 Active Call Pop-Up ............................................................................................................................................................................ 24

SERVICE PANE .......................................................................................................................................................................... 30 Service Level Filter ............................................................................................................................................................. 30

Service Object .................................................................................................................................................................................... 30 CENSUS VIEW ........................................................................................................................................................................... 32

Census View At-a-Glance ................................................................................................................................................... 33 Directory Pane .................................................................................................................................................................... 34

Real Time Location Service (RTLS Location) ................................................................................................................................... 34 Bed List Pane ...................................................................................................................................................................... 34

Bed List Object .................................................................................................................................................................................. 34 3: USING THE SOFTWARE .................................................................................................................................................... 36


COMMON VIEWS AND CONTROLS ............................................................................................................................................. 36 Quick Access Toolbar ......................................................................................................................................................... 36 Status Bar ............................................................................................................................................................................ 36 Touchscreen Keyboard ....................................................................................................................................................... 36 Hovering ............................................................................................................................................................................. 37 Selecting an Object ............................................................................................................................................................. 37 Expanding an Object ........................................................................................................................................................... 37 Recognizing Objects ............................................................................................................................................................ 37 Scrolling .............................................................................................................................................................................. 38 Searching (Staff Search) ..................................................................................................................................................... 38 Bed List Sort ........................................................................................................................................................................ 39 Bed List Search ................................................................................................................................................................... 39 Viewing Tabs ....................................................................................................................................................................... 40 Using Venetian Blinds ......................................................................................................................................................... 40 Editing a Field .................................................................................................................................................................... 40 Closing an Object or Window ............................................................................................................................................. 41

4: HOW-TO ................................................................................................................................................................................ 42 ANSWERING CALLS .................................................................................................................................................................. 42

At the Nurse Console Alone ................................................................................................................................................ 42 At the PC and Nurse Consoles Together ............................................................................................................................. 42

SETTING A SERVICE REQUEST .................................................................................................................................................. 43 Setting Service (Idle Console) ............................................................................................................................................. 44 Setting Service (During Communication) ........................................................................................................................... 45

CANCELING A CALL USING PC CONSOLE (“CANCEL ALERT”) ................................................................................................. 46 REVIEWING PRIVACY ............................................................................................................................................................... 47 REVIEWING THE “VIP” LIST ..................................................................................................................................................... 48 SENDING A TEXT MESSAGE ...................................................................................................................................................... 49 REVIEWING/EDITING ROOM/BED OBJECTS .............................................................................................................................. 52 REVIEWING STAFF INFORMATION ............................................................................................................................................ 53 SEARCHING THE STAFF LIST ..................................................................................................................................................... 54 SEARCHING THE BED LIST ........................................................................................................................................................ 55

APPENDIX A: IMPORTANT TERMS ................................................................................................................................... 56 APPENDIX B: QUICK GUIDE ................................................................................................................................................ 57

LOGGING IN .............................................................................................................................................................................. 59 ANSWERING CALLS .................................................................................................................................................................. 59 SELECTING A CALL ................................................................................................................................................................... 59 ANSWERING THE CALL ............................................................................................................................................................. 59 SETTING A SERVICE REQUEST .................................................................................................................................................. 59


TO SET SERVICE AT A ROOM/BED (IDLE CONSOLE) ................................................................................................................. 59 REVIEWING/EDITING ROOM/BED OBJECTS .............................................................................................................................. 59 TO REVIEW A ROOM/BED OBJECT ............................................................................................................................................ 59 REVIEWING PRIORITIES OR PRIVACY ........................................................................................................................................ 59 TO REVIEW ROOMS/BED SET TO PRIORITY AND PRIVACY ....................................................................................................... 59


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1: Overview PC Console is one of four (4) user modules that comprise the Responder 5 Application Suite (PC Console, Staff Assignment, My Profile, and Reports Manager).

Intended Use The PC Console module allows a user to view nurse call activity (staff disposition, pending calls, service requirements, etc.) on any display(s) connected to a LAN-enabled PC. If associated with a Nurse Console, it will also allow its user to engage all console-supported functions other than direct communication—which requires the use of the Nurse Console’s handset or Push-to-Talk (PTT) feature.

Scope of this Document

You’ll notice that this Guide is divided into two (2) main sections. The first of these major sections answers the question, “what will I see when I navigate through the PC Console module?”; the second of these sections answers the question, “how do I operate the PC Console module?” Once you’ve taken the tour, you’ll likely never have to return to the first section. The second section will, however, serve as a constant reference.

Read this document if your duties include maintaining or using the PC Console module.

Revision History

KI-2229G documents the T12 release of the Responder 5 PC Console application. Since the prior version, we have:

1


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added the “Staff Devices” and “Devices” list items to the Directory pane List and Census tabs; and

added details and instructions regarding sending a text message directly to a staff member from the Staff Pane.

Warnings

The following warnings may pose life safety or other serious hazards if ignored:

R5 Apps is not intended to be used as a primary annunciation system. Only Rauland-trained or authorized personnel should use the R5 Apps Administrative

module. The PC Console module only provides ancillary emergency annunciation and must be

used alongside a fully functional (“collaborator”) R5 Nurse console. The Responder Nurse Call system must be fully configured and operational in order to

use R5 Apps. R5 Apps should be fully tested before brought online.

Cautions

The following cautions may cause significant delays or inconvenience to staff and patients if ignored:

Changes made to the default R5 Apps configuration will impact system administrators and users.

The arrival of any call in your designated coverage area will cause any non-PC Console windows (Word Processing window, Browser Window, etc.) to fade into the background.

Alerts, Precautions, and Limitations

Should you be using a touchscreen display, you can “tap” where instructions require you to “click” and “double tap” where they require you to “double click.”


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You’ll notice that we use the following alert icon to draw your attention to those PC Console settings that are impacted when Responder IV (RIV) systems are “blended” with Responder 5 systems:

Logging In/Out In order to use any of the modules that comprise the Responder 5 Application suite, a desktop shortcut must be installed on your PC, and you must have permission to log into the system. You may only log in to one PC Console at a time.

Should you attempt to log in to one PC Console (“workstation”) while still being logged in to any other, the system will alert you and require confirmation:

To Launch PC Console and Log in… In certain circumstances, R5 Apps may be configured by a system administrator to automatically log in using your Windows log in details (user name, password, etc.). You’ll know such is the case if after you launch R5 Apps, your default screen appears. If not, log in as follows:

1 Double click on the desktop shortcut:

Figure 1: Desktop Shortcut

The Log In screen will appear:


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Figure 2: Log In

Depending upon the way your system is set-up, the Log In screen you view may have a slightly different appearance.

2 Scan or enter your name and password. If you do not know your Username or Password, consult your system administrator. If you are using a touchscreen display, you may use the on-screen keyboard to make

your entry:

Figure 3: Touchscreen Keyboard

3 Click on the Log In or Enter button to continue.

Default Screen & Module Selection After Logging In, you may find yourself viewing one of the other Responder 5 modules. If so, you can use the dropdown Module Selector to access any Responder 5 module. Which modules are available is determined by your System Administrator. You’ll find more information about how to switch modules below.

To Log Out 1 Click on the Log Out entry in the module selector menu…

Click after you’ve entered your Username and Password.


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Figure 4: Log Out (Menu Item)

or the Log Out icon:

Figure 5: Log Out Icon

The Login screen will reappear.

Click here to Log Out.


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2: Taking the Tour Like all other Responder system software modules, PC Console is displayed on a multi-tabbed, segmented desktop. As with much of the module, what you see is based on how your system administrator set things up. Still, everything you do see will appear on a module desktop.

Module Selector Regardless of where you have navigated, you can always access any of the Responder 5 PC-based suite modules (PC Console, My Profile, or Staff Assignment) from the desktop. Your system administrator determines which modules you may access:

Figure 6: Module Selector

PC Console Desktop In addition to various selectors and toolbars, the desktop presents Views, Panes, and Objects.

Views Depending upon how your system is set-up, you may see one or two (2) Views from the desktop: List View and/or Census View. Each is associated with and accessed via a tab.

Panes Each of the Views is comprised of two (2) or three (3) Panes, bearing related and sortable information.

2


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Panes provide information (Objects) related only to a specific Unit/Team (Surgical, Cardiac, Pediatric, Code Blue, etc.).

Objects Each Pane contains basic objects. Some Panes contain basic and detailed (expandable) objects.


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Figure 7: PC Console, Desktop (At-a-Glance, Initial View)

Quick Access Toolbar Module Selector

View Tabs

Status Bar

Left Pane Right Pane

Unit/Team Selector Staff Sort Selection

Directory Selector

Call Priority Selector

Service Type Selector

Center Pane

Room Presence

Search Box


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List View List is the first of the two (2) available views and is comprised of three (3) panes: Directory (which may contain Staff, Calls, or Service lists), Calls, and Service.


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List View At-a-Glance

Figure 8: PC Console, List View (At-a-Glance)

Directory Pane Calls Pane Service Pane

You may use the Directory Selector to change what appears in the Directory

pane:


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Directory Pane The pane furthest to the left is the Directory pane. It shows Staff, Staff and Device, Device, Call, or Service details for a selected Unit/Team.

Figure 9: Directory Pane, List View

Which Staff appear—if you decide to use the Directory Pane to show Staff—depends upon whether you show all, only those on duty, only those off duty, or only those on break. For details regarding the Call and Service lists, see the Calls Pane section (page 21) and the Service Pane section (page 30).

Unit/Team Selection The PC Console Unit/Team dropdown selector allows you to select among all available Units/Teams. As you’ll note when you sign on, PC Console remembers the last viewed Unit/Team:

Figure 10: Unit/Team Dropdown Selector

Directory Pane Selector The Directory Pane Selector controls whether the Directory Pane shows a Staff, Calls, or Service List. Important: the choice you make here remains in place regardless of view—List or Census:

Location information from the optional Location Interface may now appear in the Directory Pane.


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Figure 11: Directory Pane Dropdown Selector

Staff List Filter (Staff List) The Directory Pane Staff Filter controls which Staff are shown (for the selected Unit/Team). Your choices are limited to All, only those On Duty, Off Duty, or On Break:

Figure 12: Directory Pane List Filter

Staff Directory Object By default, basic Staff Objects appear in the Staff Directory Pane. If no Staff Notes are present, only the first line appears:

Figure 13: Basic Staff Objects (Half and Full Height, without and with note)

Devices

Staff Names

Staff Level

Staff Note Service


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Each basic object can bear any of the following data:

Data Indicator Description

Staff Level RN, LPN, PCT, Aide, etc. Shows the staff member’s typical “title” within a facility.

Staff Name Text Shows the staff member’s name (Last, First).

Wireless Device Type and ID , ,

Shows the staff member’s wireless device and ID.

Service Type

Icon and/or Text

Indicates whether the Staff member is scheduled to respond to services, respond to calls, or set to respond to urgent events. An “urgent” event is, say, a Staff Assist or Code Blue call.

Calls

Service

Urgent

Notes Text Provides a space for notes.

Location Room + Number

Shows the room at which the staff member is located if an optional Location Interface is present and functional.

Table 1: Basic Directory Pane Object

Should you wish, you can expand any Directory Pane object:


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Figure 14: Expanded Directory Pane Object

Each expanded object in the Directory Pane can bear any of the following additional data:

Workload breakdown

Service Type

Staff Level

Staff Name

Staff ID

Staff Notes (Optional)

Assigned Device Type and ID


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Staff Level RN, LPN, PCT, Aide, etc. Shows a Staff member’s job description, title, etc.

Staff Name Text Shows a Staff member’s name (Last, First).

Staff ID Text Shows a Staff member’s ID number.

Notes Text Provides a space for notes.

Service Type

Icon and/or Text

Indicates whether the Staff member is scheduled to respond to services, respond to calls, or set to respond to urgent events. An “urgent” event is, say, a Staff Assist or Code Blue call.

Calls

Service

Urgent

Device Type and ID

Icon and/or Text: Shows any device associated with the Staff member:

Phone/Pager

Location Badge

Wireless Phone (shown with Device ID number)

Additional Device

Workload

Icon + Numerals:

Summarizes a Staff member’s responsibility (by order of coverage [call stop] assignments and number/type of patients).

Patient assigned and present; requires special care.

Patient assigned and present; no special care required.

Patient not present.

After the tenth patient is added, a single icon followed by numerals appear.

Table 2: Expanded Directory Pane Object Details

You can quickly determine a Staff member’s workload by glancing at the number and type of Patient icons in the Expanded Directory Pane Object.


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Calls Pane The pane in the center is the Calls Pane. You can use it to filter and view pending calls for a selected Unit/Team:

Figure 15: Calls Pane

As happens on the Nurse Console, calls are sorted and “stacked” in the list by two (2) criteria: call priority (higher before lower) and time of arrival (older before newer). In this way, you can quickly determine in which order to respond to arriving and/or pending calls.

Call Type Filter You can use the Call Type Filter to determine which call types will appear in the Calls Pane. Your selection may include one, many, or all types:

Figure 16: Call Type Filter

Call Object

Figure 17: Sample Call List Entry

Each Call Object (Calls Pane) can bear any of the following data:

Elapsed Timer

Call Priority

Room/Bed + Swoop Coding

Patient Name

Patient Gender

Service Type


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Room/Bed Provides bed designation, when applicable, and is framed by color-coded “swoop.” (See “Room/Bed Swoop” for details).

Bed Note Text (Varies) Allows you to associate a note with the bed; for example: “negative pressure room.”

Patient Note Text (Varies)

Allows you to associate a note with the patient—typically regarding their clinical care; for example, “CT scan today at 11 a.m.” Can also be used for a more general entry, like “patient speaks Arabic.”

Privacy Feature State Indicates whether the Room/Bed station is set to Privacy.

Monitoring Feature State Indicates whether the Room/Bed station is being monitored.

Bed Upgrade Feature State Indicates whether the Room/Bed station bears an upgraded call Priority.

Call Priority Shows call description of the pending call.

Elapsed Timer Shows how long the call has gone unanswered.

Corridor Lamp State

Shows (dynamically, as it is happening) the state of the associated Corridor Lamp.

Table 3: Calls Pane Object Data

Room/Bed Swoop

In addition, each Calls Pane object is associated and labeled with a “swoop” in the left-hand corner. (The swoop type/color are fed by your facility’s registration system—if one is in use—and displayed on the Patient Details and/or Clinical Details tabs.) This color coding is one more way to quickly determine a patient’s condition. Each patient may be associated with a particular swoop:

Table 4: Default Swoop Names/Colors

Swoop color is linked to what appears in any of the patient Details or Clinical Tab fields. If you see the default blue swoop, you’ll know that neither the system nor one of your colleagues has made an entry.


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Figure 18: PC Console Default Swoop Callout

If you see a swoop other than the default blue, you’ll know that either the registration system and/or one of your colleagues made an entry in one of the following Patient Details or Clinical Tab entry fields:

Tab Manual or Automatic Entry Fields

Patient Details Diet

Clinical

Allergy

Acuity

DNR

Fall Risk

Isolation

Telemetry (Manual)

Special Request (Manual)

Table 5: Entry Fields Associated with Room/Bed Swoop

In the first example set, you’ll notice that in Figure 19 no entries are present, and therefore the Call Object bears the default swoop color; while in Figure 20 only the Diet field (Patient Details tab) bears an entry (“Kosher”); therefore, the Call Object bears the bright green swoop. (The Diet field and bright green swoop color were paired by a system administrator—a facility-specific pairing; your field/color pairing may be different.)

Example 1: “Diagnosis” Swoop

Figure 19: Patient Details Tab (No Swoop Entries) Figure 20: Clinical Tab (Diagnosis Swoop Entry)

In the second example set, you’ll notice that both the Fall Risk and DNR fields in Figure 22 bear entries. When multiple entries are present, the system uses the swoop color that’s paired with the entry field assigned the highest priority by the system administrator. In this case, DNR holds the higher priority; therefore, the purple swoop appears:

Default (Blue) Swoop


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Example 2: “DNR” (Multiple) Swoop

Figure 21: Patient Details Tab (No Swoop Entries) Figure 22: Clinical Tab (Multiple Swoop Entries)

Active Call Pop-Up When selected, each Call Object will reveal a multi-tabbed pop-up window. The Call Pop-Up object bears call, patient, and service details (taken from the ADT system, via the HL7 interface)—and also reveals Corridor Light status. Every tab bears the same top heading, which corresponds to the original call detail found in the Call Object.

If properly configured, the system can filter non-essential ADT data. A “No” entry in the DNR field, for instance, need not color the “code” swoop. Should you wish to have this filter function in place, consult your system administrator.

The Active Call Pop-Up appears when a call is present at an associated console.


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Figure 23: Active Call Pop-Up

Note: if an optional Real Time Location Service (RTLS) is present and active, Staff Location will appear in the Active Call Pop-Up adjacent to responsible caregivers:

Figure 24: Active Call Pop-Up with RTLS Detail

Active Call Pop-Up

RTLS Detail


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The Pop-Up remains in place until you answer the call at the console and either 1) click on the Call Completed link or 2) do nothing for a period established during system set-up—typically five (5) to ten (10) seconds.

Closing the pop-up window does nothing to the call itself. It remains active until answered at the console or cancelled in the originating room.

Call Tab

Figure 25: Call Tab

In addition to basic Call information, the Call Tab allows you to enter Bed and Patient notes, view Corridor Light activity, assigned caregivers, and other covering staff members. You can also set a service requirement (with or without text message), send a text message (without setting a service requirement), and, if enabled in configuration, cancel an active call (“Cancel Alert.”)

Cancel Alert

Clicking on an activated Cancel Alert link will allow you to cancel a call without having to enter the originating room. Whether the link is active depends on how your system is configured and which call type is present. The feature is commonly used to cancel routine patient/pillow speaker and room status event calls (for instance, “Bed Ready”).

Click to close the Active Call tab.

Click to cancel service.

Click to set service.

Click to send message without service.

Enter bed/patient notes.


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Figure 26: R5Ware Priority Table (“Utility Call”)

Figure 27: R5Ware/Cancel Alert Link

Covering Staff (Assigned Caregivers)

Covering staff members for the room/bed are presented in an ordered list, allowing you to gain information regarding patient responsibility.


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Other Covering Staff

The Other Covering Staff window allows you to select and either send a text message to any staff member in the system or set a service—whether or not the staff member had been assigned patient coverage.

Figure 28: Other Covering Staff

You may choose any staff from the Other Covering Staff list.


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Patient Details Tab

Figure 29: Patient Details Tab

In addition to basic Call information, the Patient Details Tab allows you to view information regarding a selected patient’s Account number Admit Date, Age, Date of Birth, Diet, Expected Disch(arge) Date, Medical Records number, Patient Type, and Special Request details.

Clinical Tab

Figure 30: Clinical Tab


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In addition to basic Call information, the Clinical Tab allows you to enter/view detailed information regarding a selected patient’s Acuity, Admit Reason, Allergies, Ambulatory status, Diagnosis, DNR requests, Fall Risk status, Isolation needs, and Telemetry.

Service Pane The pane at the far right is the Service Pane. You can use it to view pending Service requirements for the selected Unit/Team. Requests are displayed in the order of their importance, highest to lowest.

Figure 31: Sample Service Pane Entries

Service Level Filter You can use the Service Level Filter to determine which Service Requests appear in the Service Pane. You may choose one, many, or all Service Request types:

Figure 32: Service Level Filter

Service Object

Figure 33: Service Object

Each Service object can bear any of the following data:

Corridor Light Status

Service Request Description

Elapsed Timer

Service Request Type

Room/Bed number + Swoop Coding

Patient Name

Patient Gender


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Room/Bed

Provides bed designation, when applicable, and is framed by color-coded “swoop.” (see “Room/Bed Swoop” for details.)

Patient Name Shows the patient’s name. The name format is determined by the system administrator.

Service Description Shows the service level description.

Elapsed timer Shows how long the request has gone unanswered.

Corridor Lamp state

Shows (dynamically, as it is happening) the state of the associated Corridor Lamps.

Table 6: Service Pane Object Data


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Census View Census is the second of the two (2) available views and is comprised of two (2) panes: the Directory (Staff, Service, or Calls) Pane and Bed List Pane:


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Census View At-a-Glance

Figure 34: Census View At-a-Glance

Directory Pane Bed List Pane

As in List View, you can decide which list is

shown in the Directory Pane: Staff, Staff and

Devices, Devices, Calls, or Services.

Note: your Directory Pane selection (Staff,

Service, or Calls) carries over to List View.

If an optional Real Time Location Service (RTLS) is present and active, Staff Location will appear in the Staff list.

The search box can be used to find any staff member in the Staff list.

Use the sort dropdown to sort by:

You can search the Bed list using various parameters.


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Directory Pane The pane furthest to the left is the Directory Pane. You can use the dropdown selector to choose which of the three (3) available lists you would like to view in the left pane: Staff, Calls, or Service. In Figure 34: Census View At-a-Glance, you see an example of a Staff list in the Directory Pane.

Real Time Location Service (RTLS Location) If an optional Real Time Location Service (RTLS) is present and active, Staff Location will appear in the Staff list adjacent to located caregivers:

Figure 35: RTLS Location

Bed List Pane The pane further to the right is the Bed List pane. You can use it to view all rooms/beds for the selected Unit.

Bed List Object

Figure 36: Census Bed List Pane Sample

Each Bed List Object may bear some or all of the following information:

Patient Name

Room/Bed number + Swoop Coding

Caregivers Patient Diagnosis Call Priority

Elapsed Timer

Corridor Light Status

(Optional) Patient Details Field


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Description Indicator Comments

Room/Bed Provides room number and bed designation, when applicable, and is framed by a color-coded “swoop” (see Room/Bed Swoop for details).

Patient Name Shows the patient’s name. The name format is determined by the system administrator.

Patient Details (Optional)

Whether optional patient information appears is determined by your system administrator (Administration | Nurse Call | PC Console | Optional Display Field). The field is either fed by your facility’s registration system—if one is in use—and displayed on the Patient Details and/or Clinical Details tabs. By default, “All” details are reported:

Nurse Call | PC Console | Optional Display Field

Bed Note Text (Varies) Allows you to associate a note with the bed; for example: “negative pressure room.”

Patient Note Text (Varies)

Allows you to associate a note with the patient—typically regarding their clinical care; for example, “CT scan today at 11 a.m.” Can also be used for a more general entry, like “patient speaks Arabic.”

Patient Diagnosis Text (Varies) If a diagnosis appears in a patient’s record, it also appears here.

Privacy Feature State

Indicates whether nurse call console personnel have set the Room/Bed to Privacy.

Monitoring Feature State

Indicates whether the Room/Bed is being monitored via the nurse call console.

Bed Upgrade Feature State

Indicates whether nurse call console personnel have upgraded the Room/Bed call priority.

Associated Caregivers Text (Varies) Shows which caregivers are assigned to the

bed/room.

Call Priority Text (Varies) Shows call description of the pending call.

Elapsed timer If a call is pending, the elapsed timer shows how long it has gone unanswered.

Corridor Lamp State

If there is Corridor Lamp activity associated with a call, the lamp state is shown (on/off; flashing/steady) here.

Figure 37: Census Bed List Pane Legend


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3: Using the Software In this chapter, you’ll learn how to use the PC Console module.

Common Views and Controls The PC Console module is quite intuitive. You’ll be comfortable using it if you have experience with other Windows applications.

Quick Access Toolbar You’ll have access to the PC Console toolbar from any window. The Quick Access toolbar contains multiple action buttons:

Figure 38: Quick Access Toolbar

Status Bar The Status Bar appears at the bottom of various views. It provides information regarding the connection, the Last Call, the last Service Request, and the system time and date.

Figure 39: Status Bar

Touchscreen Keyboard If you are using a touchscreen computer display and/or your system administrator has chosen to enable it, you may see and use the on-screen keyboard to enter Log In information.

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Figure 40: Touchscreen Keyboard

Hovering If you position your cursor over an entry that is truncated because a field is too small to accommodate all information, the “hidden” portion will appear. You’ll know a field has been shortened if an ellipsis (…) appears.

Selecting an Object Generally speaking, when you click on a screen object (Call, Staff Object, Service Object, Calendar date) once, it is highlighted in some manner. Highlights include changed colors, dotted outlines, full outlines, etc.:

Figure 41: Selection Example

Expanding an Object Generally speaking, when you double click on a list object, it will expand to reveal more details:

Figure 42: Staff Object (Normal View) Figure 43: Staff Object (Expanded View)

Recognizing Objects A basic user object will appear half-height, unless it contains a note:

Figure 44 Half-Height Object (No Note)

When a note is added or RTLS detail is present, the object increases to full height:

Selected (Outlined) Object


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Figure 45 Full-Height Object (with Note)

Scrolling If a scroll (with up/down arrows) appears on a screen, you can drag it up or down to reveal additional information.

Figure 46: Scroll

Searching (Staff Search) You can use the dynamic Search box to find any Staff member based on a full or partial Staff Name; Staff Level (RN, LPN, Aide, etc.); Device Number, or Staff Note entry:

Figure 47: Empty Search Field

Use the scroll to view additional objects.

Only the addition of a note will increase the height of the Object


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Figure 48: Search Field with Entry and Results

Bed List Sort You can arrange the Bed List (Census View) using the sort dropdown feature. Sort is limited to Room Name, Unit/Area, Patient, Swoop, Occupancy. Until you change it, the sort type you choose will reappear at log on.

Figure 49: Bed List Sort Feature (PC Console, Census View)

Bed List Search You can search the Bed List (Census View) for any part of the following entries:

Room/bed name Patient first name Patient last name Patient account number Staff first name Staff last name Attending physician Admitting physician Referring physician

Empty the search field to return to the full Staff list.


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Bed note (occupied/unoccupied beds)

Figure 50: Bed List Search Box (PC Console, Census View)

Viewing Tabs Some PC Console windows are “tabbed.” Clicking once on any tab will bring the associated window(s) forward:

Figure 51: Window Tabs

Using Venetian Blinds If you see the Venetian Blind controls, you can use them to show/hide additional detail:

Figure 52: Venetian Blind Controls

Editing a Field If you see the pencil icon next to any field, you’ll know that you can enter information using your computer’s keyboard:


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Figure 53: Editable Field

Closing an Object or Window Clicking on a “close” button will return an expanded object to its original (basic) state or close a pop-up window:

Figure 54: Staff Object (Close Example) Figure 55: Patient Object (Close Example)

The Pencil Icon indicates you can enter new or edit

existing information.

Click to close the pop-up window

Click to return the object to its basic

state.


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4: How-To In the following chapter, you’ll learn how to use the PC Console module to get things done.

Answering Calls You can answer calls that arrive at an associated Nurse Console in a number of ways. Further, you can use the PC Console in conjunction with its associated Nurse Console to select any calls in the call stack (in any order and bearing any priority). Finally, you can also use the PC Console module to send a service request and/or text message to any available caregiver.

Remember, because the PC Console module is software (and does not have a microphone or handset), you can only use it to answer calls in conjunction with a Nurse Console. You can, however, use it to select which calls you’ll be answering. By the way, any call answered at an associated Nurse Console will cause an active call window to pop up at its associated PC Console.

At the Nurse Console Alone Here are the ways you can use the Nurse Console to answer top line calls. (For more information about answering calls out of order at the Nurse Console, see KI-2240, the Responder 5 Nurse Console User Guide.)

1 Using the (optional) handset. 2 Using the (optional) handset in conjunction with the Push to Talk (PTT) key—to control

when the caller speaks and when the caller must listen. 3 Using the (optional) handset in conjunction with the PTT key—to control when the caller

speaks and when the caller must listen. 4 Using the PTT key alone—to control when the caller speaks and when the caller must listen. 5 Using the PTT key alone to engage in handsfree conversation (rarely used due to HIPAA

regulations concerning patient privacy).

At the PC and Nurse Consoles Together You can also answer calls using both the PC and Nurse Consoles:

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Selecting a Call 1 Locate a pending call in the Calls Pane:

2 Double click on the call object you wish to answer. An active call window will pop into view:

The Active Call window provides all available detail regarding a patient on three (3) tabs.

Answering the Call Once you’ve selected the call you wish to answer… 1 Use the handset or PTT key (as described in “At the Nurse Console Alone”) to answer the

call. 2 Speak into the handset or console microphone. 3 Click on the “Call Completed” button to close the window.

Setting a Service Request You can use the PC Console to set a service request (with or without text message) and direct it to the covering Staff member at any time—while your associated console is idle or during communication with a Bed/Room. Service Requests are used to direct the appropriate Staff member to a specific room.

When a Service Request is set, the Call-Assurance LED at the station lights, and the Green, Orange, or Yellow corridor bulbs associated with the station outside the Room flash.


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Setting Service (Idle Console) While no calls are pending…

To Set Service at a Room/Bed 1 Click on the Set Service icon in the Quick Access Toolbar:

The Set Service Room/Beds window will appear:

2 Click on a Room/Bed in the list. The Select a Service Level window will appear:


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3 Choose the Service Level. If necessary, scroll to view hidden levels.

4 Click on “Set Service” to send a message and light/flash the associated Corridor Light.

Setting Service (During Communication) While in communication with a Room/Bed, and while the Active Call window is in view…

Figure 56: Active Call (Bed/Room Detail)

1 Choose the recipient: a) click on any one of the assigned caregivers; or,

Enter a message, or choose from those in the dropdown list:

When setting a service at an RIV bed (“blended” RIV/R5 system), limit your choice to RIV-specific Service Levels (Stat, RN, LPN, Aide, for instance). If you select an unassociated level, the covering Caregiver will likely not be notified.


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b) click on the Other Covering Staff link to view and then select from any other available staff member:

c) click on the message you wish to send to the caregiver:

2 Click on the Set Service link, to send a message and light/flash the associated Corridor Light. 3 Click on the “Call Completed” button to close the Bed/Room Detail window after you have

set the service request.

Canceling a Call Using PC Console (“Cancel Alert”) If configured to support this PC Console call cancel (“Cancel Alert”) function, you may cancel a pending call from the Active Call window. Once cancelled in this way, all associated visual and tone notifications (Corridor Light, Duty Light, Console, Pager, etc.) will stop completely.

Use the Cancel Alert function to cancel calls if you are sure patient requests have been fulfilled or if room status has changed (for example, “Cleaning Needed”).


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Figure 57: Active Call Window

To Cancel a Call from an Active Call Window 1 Click on the Cancel Alert link. The call will cancel, and the associated Corridor Light extinguish.

Reviewing Privacy While you cannot use your PC Console to set a Rooms/Bed to privacy, you can use the Privacy icon to launch a review of those Rooms/Beds already set to Privacy.

To Review Rooms/Bed Set to Privacy 1 Click on the Privacy icon in the Quick Access Toolbar. The Privacy Review window will appear bearing the Rooms/Beds set to Privacy:

Privacy Review Icon


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2 Click on the “Close” button to end the review.

Reviewing the “VIP” List While you cannot upgrade a particular Room/Bed’s priority, you can use the VIP icon to launch a review of those patients who have already been upgraded—and require special attention.

To Review Rooms/Bed Set to Priority 1 Click on the VIP icon in the Quick Access Toolbar. The VIP Review window will appear bearing the Rooms/Beds set to Priority:

Priority Review Icon


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Sending a Text Message You can use the Text Message icon to launch the Text Messaging service and send any already created message or one of your own creation.

If you use any of the following characters in a text message sent to a wireless phone, they will be replaced by an underscore (“_”):

Text Message Icon


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To Send a Text Message You can only send text messages to pagers, certain phones configured as pagers, or SIP-capable phones. (Your system administrator will let you know if this feature is available.)

1 Click on the Text Message icon in the Quick Access Toolbar. The Send a Text Message window will appear:

2 Select a Unit/Team from the dropdown list. 3 Select a Staff Name from the list:

4 Use your keyboard to enter a message, or select one from the Text Message dropdown list:

Unit/Team List

Staff Members


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5 Click on Send. The Text Message will be sent to the staff member’s wireless phone. Alternatively, you can send a Text Message to an on duty staff member or device as follows:

6 Double click an “on duty” staff or device in the Staff List pane:

7 Click on the staff member’s phone or pager device.

Message List


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8 Use your keyboard to enter a message, or select one from the Text Message dropdown list:

9 Click on Send. The Text Message will be sent to the Staff Member’s Wireless Phone.

Reviewing/Editing Room/Bed Objects You can review Room/Bed information while 1) viewing an Active Call window or 2) viewing the Bed List pane (Census View).

To Review a Room/Bed Object 1 Bring the Bed List into view. 2 Locate and double click on any Room/Bed object.

Message List


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Room/Bed objects are located in the Directory Pane—if it is set to show calls and a call from

the Room/Bed is pending—or the Bed List pane (Census View):

2 Click on any of the three (3) available tabs (Call, Patient Details, and Clinical) to view

layered windows; the Call tab is only available if the call is active in the system.

3 Click on any field bearing the to enter/edit information. What you enter in a field may be overwritten if it is mapped to an HL7 field; if in doubt,

consult your system administrator. 4 Click on the “Close” button to finish.

Reviewing Staff Information You can review Staff information from any window bearing a Staff Object. Should you need to make changes to anything other than the Notes section or Service type, you’ll need to do so using the Staff Assignment module.

To Review a Staff Object 1 Locate and double click on any Staff Object:

The expanded Staff Object will appear:


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2 Click on the Notes field to enter or change existing information. 3 Select or make changes to the Service type (Calls, Service, or Urgent). If the Call type is selected, calls from any Room/Bed you’ve been assigned will appear at

your wireless device. If the Serv(ice) type is selected, you will be notified when a Service Request has been placed

at a Room/Bed you’ve been assigned. If the Urgt (Urgent) type is selected, you will be notified when Staff Assist or Code Blue

calls are placed from any Room/Bed you’ve been assigned.

Searching the Staff List You can use the Search box to find any Staff member based on full or partial Staff Name; Staff Level (RN, LPN, Aide, etc.); Device Number, or Staff Note entry.

To Search the List 1 Click on the Search field. 2 Enter any full or partial Staff Name, Level, etc.:

Search results will appear in the Staff list. Note: you can only search based on a single parameter (Name or Staff Level or Device

Number...). You must manually delete any entry in the Search field in order to view the entire Staff list.


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Searching the Bed List You can use the Search box to find any Staff member based on full or partial Staff Name; Staff Level (RN, LPN, Aide, etc.); Device Number, or Staff Note entry.

To Search the List 1 Click on the Search field. 2 Use your keyboard to make any full or partial entry. You can search for any of the following: • Room/bed name • Patient first name • Patient last name • Patient account number • Staff first name • Staff last name • Attending physician • Admitting physician • Referring physician • Bed note (occupied/unoccupied beds)

Search results will appear in the Bed List immediately. In the following example, the search term is “Bryden”; results appear, however, as you see,

after the user input “Bry”:

You must manually delete any entry in the Search field in order to view the entire Staff list.


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Appendix A: Important Terms Knowing the following terms will help you use any of the Responder 5 modules:

Call Stop: A Call Stop is a duty coverage for a bed. A maximum of eight (8) Call Stops can be created for each bed. Typically, calls unanswered by a caregiver in a bed’s first Call Stop position are then directed to the caregiver in the second position, and so on—thereby creating a coverage chain. Call Stops are used in Responder 5 instead of “Primary” and “Backup” coverage.

“Multi” Used as in abbreviation in Bed objects to show a call stop has been assigned to more than one staff member.

Sign On/Off: While you Log In and Out of the Responder 5 system, the My Profile module allows you to “Sign On” and “Sign Off” duty.

Team: Teams are functional groupings, such as “Code Blue” or “Security” and may be populated by any User. A User may belong to and be on duty in multiple Teams simultaneously.

Unit: Units are typically comprised of rooms in a particular physical area (Pediatrics, Intensive Care, Oncology, for instance). Active Users are associated with one or more Units. A User may belong to and be on duty in multiple Units simultaneously.

Urgent Event: Staff Assist and Code Blue calls are considered “Urgent Events” in the Responder 5 system.

Username: Usernames (User Names) are assigned by your system administrator and are necessary (in conjunction with a password) to Log In to the system.

User Device: User-Devices are devices (phone/pager or wireless phone) permanently assigned to a role or function—for instance, housekeeping supervisor, respiratory tech, pharmacy tech, scrub tech. Because they are typically passed from outgoing to incoming staff members, User-Devices are generally kept on duty.

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Appendix B: Quick Guide

B

Responder 5, PC Console: Quick Guide [T12]

Figure 58: List View

Figure 59: Census View

Directory Pane Calls Pane Service Pane

Service “Object”

Unit/Team Selector

Call “Object”

Pane Unit/Team Filter

View Tabs

Directory Filters (On Duty, On Break, Off Duty, All)

Directory Type Selector (Staff, Staff

and Devices, Devices Calls, Services)

Staff Search

Directory Pane Bed List Pane

Quick Access Toolbar (Set Service, Review Privacy, Review Priority, Send Text Message, Get Help, and Log Out).

Module Selector

Directory “Object”— Staff, Staff and

Devices, Devices Calls, Services

Status Bar

Search the Bed List

Sort the Bed List

Responder 5, PC Console: Quick Guide [T12]

Logging In In certain circumstances, R5 Apps may be configured by a system administrator to automatically log in using your Windows log in details (user name, password, etc.). If not, log in as follows: 1 Double click on the desktop shortcut:

2 Scan or enter your Username and password. 3 Click on the “Log In” button.

Answering Calls You can use the PC Console in conjunction with its associated Nurse Console to select and answer any calls in the call stack.

Selecting a Call 1 Locate a pending call in the Calls Pane:

2 Double click on the call object you wish to answer. An active call window will pop into view:

The Active Call window provides all available detail regarding a

patient on three (3) tabs.

Answering the Call Once you’ve selected the call you wish to answer… 1 Use the handset or PTT key to answer the call. 2 Speak into the handset or console microphone. 3 Click on the “Call Completed” button to close the window.

Setting a Service Request You can use the PC Console to set a service request and direct it to the covering Staff member at any time.

To Set Service at a Room/Bed (Idle Console) While no calls are pending… Click on the Set Service icon in the Quick Access Toolbar:

The Set Service Room/Beds window will appear:

2 Click on a Room/Bed in the list.

The Select Service Level window will appear:

3 Choose the Service Level. 4 Click on the “Set Service” button to send a message and light/flash the

associated Corridor Light.

Reviewing/Editing Room/Bed Objects You can review Room/Bed information while 1) viewing an Active Call window or 2) viewing the Bed List Pane (Census View).

To Review a Room/Bed Object 1 Locate and double click on any Room/Bed object.

The Room/Bed object will appear:

2 Click on any of the three (3) available tabs.

3 Click on any field bearing the to enter/edit information: 4 Click on the “Close” button to finish.

Reviewing Priorities or Privacy You can use either the VIP (Priority) or Keyhole (Privacy) icons to launch a review of those patients who require special attention or rooms set to Privacy.

To Review Rooms/Bed Set to Priority and Privacy 1 Click on the VIP (Priority) or Keyhole (Privacy) icon in the Quick

Access Toolbar.

The appropriate Review window will appear bearing the

Rooms/Beds set to Priority or Privacy:

When setting a service at an RIV bed (“blended” RIV/R5 system), limit your choice to R4-specific Service Levels (Stat, RN, LPN, Aide, for instance). If you select an unassociated level, the covering Caregiver will likely not be notified.

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Priority Review Privacy Review


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