responses to bidders' queries...1) centralized management 2) optimal utilization of tapes -...

Sl. Sec./Clause Page Existing Clause Modified clause (proposed by Bidder) CommentsUnder Contractor’s Data Center Site you have mention

UNIX operating System for most of the servers. Can we

quote for LINUX/ Windows operating system as O/S.

Please confirm if it supports your application. Please

also note that UNIX is a proprietary O/S and is limited

to only few OEMs.

Bidder needs to

adhere to the

Operating System

mentioned in the

Tender document

and in the

Corrigendum.

1

Page

97,98,9

9 –

Table –

1

From the Technical Specification mentioned for Unix

and X86 Server, its looks like you have asked for

dedicated servers, whereas the RFP says the

requirement is for IaaS (Cloud). Please clarify.

Technical

Specification has

been removed.

Refer Corrigendum

2

Page

100,10

1,102,1

03

In certain places you have specified physical servers

like Page no. 102, Slno-4. Hence please clarify if you

want dedicated Server or VMs instances from Cloud.

Technical

Specification has

been removed.

Refer Corrigendum

3

Page

no.

102,

Slno-4

In pt. no 3 you asked for ISO/IEC 27000 Security

Standards which is acceptable as per Govt of India

Security Standards, However in Pt no. 4 you have once

again asked for “Govt. of India IT Security Standards

for Data Centers” . Which certification standard you

are referring to

Refer Corrigendum

4

Annexure 8O ,

Pre-

Qualification

Criteria

Page

131

Backup and Restore:

Perform data backup of the

operating system, database

and configuration for network

devices using OS native tool

as per schedule given by

Customer

Using Native OS tool, centralized backup is not

possible, as OS tool do not have the capability to

manage the Tape Library. To achieve 6 hrs of backup

window for production mentioned in Tape Library

section, Backup software is required. Request to

amend the clause with requirement of backup

software based solution to meet entire backup &

recovery requirement

Data Backup and

Restoration are

bidder's

responsibility using

proper Backup

Software.

5

Backup and

Restore

Page 92 Carry out database backup

activities with the help of

onsite team deployed at

customer premises using OS

native tools

Request to amend the clause as backup software

should provide the database aware backup & recovery.

For critical SAP landscape, backup using native OS tools

are not recommended. Suggest to consider following

functionalities in backup solution:

1) Centralized management

2) Optimal Utilization of Tapes - Full & incremental

backups in same medias,

3) Single cartridge to store multiple server backups

4) Copy of backed up data on another sets of medias

without re-sending the backed up data from

production servers for additional protection of

media/data.

5) Bare Machine Recovery to recover the OS on

dissimilar hardware with forever incremental backups

on disks & tapes both.

6) De-duplication & replication capability

7) RDBMS as catalog database for managing backup

policies, retention etc.. & from same OEM to even

support on LInux

Data Backup and

Restoration are

bidder's


proper Backup

Software.

6

Database

Administration

Page 92 3. Backup Server (Physical

Server) – DC

4. Backup Server (Physical

Server) – DR

SLA clause mentioned on backup server without

specifying the requirement of backup software.

Suggest to incorporate the backup software

requirement as suggested above

Data Backup and

Restoration are

bidder's


proper Backup

Software.

RFP Identification No-APDCL/GM(F&A)/ERP/RFP(ICT)/2013/12/5 Dated 4-3-2014

Cloud based IaaS for ERP Hosting & Facility Management Services for ERP Infrastructure of APDCL

Responses to Bidders' queries

7

Hardware

Availability

Service Levels

Backup and Restoration Scope Backup of critical applications should be a necessity,

Department should allow backups of File Systems of all

deployed servers and Backup should be LAN free, SAN

based solution. Kindly allow comprehensive backup

solution for Application, File Systems and Databases.

Data Backup and

Restoration are

bidder's


proper Backup

Software.

8

General Enterprise Management

System Scope

We understand Department has taken the appropriate

decision by selecting one of the best ERP solution for

the Project. The supporting solution and associated

middleware should also be best-of-the-breed in order

to make the overall project successful. Department

should include the best Enterprise Management

System (EMS) tools to support the ERP solution which

has very stringent SLAs to be complied too.

The ERP, EMS, Backup, Middleware, Testing Tools etc.

together would form the success of the overall project

and meet the defined SLAs, hence we request you to

incorporate the following technical features and

functionalities in your EMS, so that the Project is

supported by the Best-of-the-Breed EMS tools.

Bidder will be

responsible for

Project Monitoring,

maintaining and

reporting. Hence

Bidder is free to

choose his EMS

tools to support the

ERP Solution. The

Bidder shall be

responsible for

meeting the

performance,

security and SLA

requirements of

running the SAP

ERP application.

9

General Kindly include the following

Technical Specifications in the

RFP:

Request for inclusion of

additional EMS Capability in

the RFP

EMS Technical Features & Capabilities:

a) Bidder should propose a solution of an OEM who has

a Single, Unified product offering for IT Service

Management (Service Desk, Incident, Problem,

Change, Release, Configuration, and CMDB) and IT

Asset Management (Discovery, Inventory,

Configuration, Procurement, Contracts, and Financial

Management). PINK Elephant certificate from OEM is

mandatory indicating atleast 12 certified ITIL process

for proposed asset management product.

b) OEM's name should be in the Leader's Quadrant in

the Gartner MQ for Operations Support Systems (OSS),

Storage Resource Management and Application

Performance Management for atleast a year in the last

4 years.

Bidder will be

responsible for

Project Monitoring,

maintaining and

reporting. Hence

Bidder is free to

choose his EMS

tools to support the

ERP Solution. The

Bidder shall be

responsible for

meeting the

performance,

security and SLA

requirements of

running the SAP

ERP application.

10

General Query Is the EMS/NMS server required to be in HA Fail over

mode so as to eliminate EMS/NMS downtime at the

datacenter level?

Bidder need to

assess and offer

based on their

solution

11

General Query Is the EMS/NMS solution required to have Industry

Standard BI reporting tool, RDBMS, Web, LDAP and

Application Server as part of the solution?

Bidder need to

assess and offer

based on their

solution

12

General Query Is the Asset Lifecycle Management required to manage

desktops, laptops, servers, mobile devices from

Inventory, Patch, Software distribution, security &

compliance perspective?

Bidder need to

assess and offer

based on their

solution

13

General Query Is the EMS/NMS solution required to be able to

discover & deliver configuration management

(delivering software configurations) of not only

desktops, laptops, storage devices (SAN fabric, SAN

Storage etc.) and servers; but also networking

equipment such as routers, switches, and hubs; or any

SNMP or ICMP-enabled network device in general

(such as printers, IP phones etc.)

Bidder need to

assess and offer

based on their

solution

14

General Query Is the EMS solution required to provide end-to-end

monitoring for :-

1) Operating systems including AIX,Microsoft

Windows, Linux, Solaris,HPUX and i5/OS

2) Virtual servers including AIXLPAR/DLPAR/WPAR, Sun

SolarisZones, VMware and Citrix virtual client

technology.

3) Database servers including IBMDB2, Oracle, MS-SQL

and Sybase

4) Web resources including web servers,application

servers, Java™ Platform and Enterprise Edition (Java

EE) applications, J2EE platforms such as IBM

Websphere, Weblogic, SAP Netweaver

Bidder need to

assess and offer

based on their

solution

15

General Request for inclusion of


the RFP

OEM's technology should be scalable enough to

manage 120,000 network resources (ports on network

switches) from a single management server.

Bidder need to

assess and offer

based on their

solution

16



the RFP

Is the EMS/NMS solutionOEM's technology should be

able auto-discover Application Configurations,

Configuration Items (CIs), and auto-define

dependencies between CIs; spanning all layers of OSI

stack ranging from network, storage, server,

virtualization (hypervisor), OS, and application layers;

using an agent-less discovery & dependency-mapping

technology.

Bidder need to

assess and offer

based on their

solution

17



the RFP

OEM should have extended technology solution for

managing non-IT assets based on the same platform as

IT asset management. Also the same OEM should have

technology solution for enterprise back and storage

resource management.

Bidder need to

assess and offer

based on their

solution

18



the RFP

Fault monitoring module should provide mobile event

viewer that enables the mobile and remote operations

staff through enhanced event management content to

mobile devices

Bidder need to

assess and offer

based on their

solution

19General Qualifying Requirement ISO 27001 is the global security standard followed by

Datacenters. Please mention the details of govt

certificate required.

Refer Corrigendum

20

Clause5

, Page

10

Qualifying Requirement Please confirm if the interpretetaion is correct that the

DC should be vendor managed and should meet the

Tiet III standards as per uptime institure requirements.

Data Centre should

be that of the

Bidder.

21

Clause5

, Page

10

Qualifying Requirement:

Experience of hosting OLTP

Applications.

Please confirm the applications that will be falling in

this category

Refer Tender

Document

22 Stablization Does this apply to the IAAS vendor Yes

23

Page

39,

Clausen

GCC

1.1.43

Arbitration proceedings shall

be conducted as per the

provisions of the Arbitration

and Reconciliation Act, 1996

in Guwahati in the English

language only.

Bidder requests the venue of the Arbitration to be any

of the Indian Metro cities.

Tender Condition

Prevails

24

GCC

4.2.7,

page 56

Appointing Authority for the

purpose of adjudication /

arbitration shall be the

Chairman & Managing

Director of APDCL or any

other person so designated by

him.

If the Appointing Authority is the MD of APDCL,

chances of bias are inevitable. Hence, this must be an

independent 3rd Party.

Tender Condition

Prevails

25

GCC

1.1.2,

page 37

Asigning work to third party Bidder reqests that the overall project management,

deliverables and SLAs should be owned by the bidder

and the bidder can use third party vendor.

Tender Condition

Prevails

26

GCC

10.1,

page 47

Request the prices should be quoted exclusive of taxes. Refer Tender

Document

27

Clause

15.1 ,

9

Termination How are the termination charges calculated over

different quarters of the contract.

Refer Tender

Document

28

GCC45,

page 75

it intends to procure Cloud

based ERP hosting along with

infrastructure required for

this ERP implementation.

Kindly Clarify the cloud feature which APDCL want to

leverage. As we understood APDCL is looking for

infrastracture as a service option here.

Refer Tender

Document

29

6(SOW

1),

page no

89

The Scope of Work of the

Contractor includes the

installation and

Commissioning of hardware,

software, network, security

and other assets that will be

deployed by the Contractor in

their DC and DRC and other

baselines applicable for

rendering the services as per

this Scope of Work.

Is bidder responsible to provision required software

licenses ( OS, Database) and Business Application

Licenses( SAP) for DC and DR?

SAP licenses are

not under bidder's

scope

30

6 (SOW

2),

page no

89

The entire hosting should be

from a Single location for all

Data Centre equipment with

perimeter and physical

security. The Data Centre Site

should be located in India.

Is there any preferred location for DC and DR in India ? NO

31

6

(SOW3

(a),

page no

89

Installation and

commissioning of requisite

Clusters for High Availability

We would request APDCL to provide more detail on the

clustering and HA requirement, Based on the

application deployment suggested by application

vendor.

Refer Tender

Document

32

6

(SOW3

(e),

page no

89

Provide support and

assistance to the ERP

Implementing Partner during

installation and configuration

of SAP Software

What is the support required from vendor? Kindly

clarify

ERP (SAP)

Installation /

configuration is not

under bidder's

scope. However

bidder need to

extend all

necessary support

to ERP

implementing

partner

33

6

(SOW3

(g) ,

page no

89

Installation and

commissioning SAP and File

System related Backups

Kindly clarify the backup requirement and backup

policy

Backup policy will

be decided during

implementation.

34

6

(SOW3

(g) ,

page no

89

Delivery of software licenses What are the software licenses required ? Refer Tender

Document

35

6

(SOW3

(j) ,

page no

90

The Contractor will perform

switchover and switchback

activities as per defined scope

and as per the DR drill

frequency mutually decided

with APDCL. .

How many DR Drills needs to be conducted per year Policy will be

decided during

implementation

DR Drill to be

conducted atleast

once in 12 months

36

6 (SOW

5),

page no

90

1. Tier III Data Centre with the

vendor – Proof of bidder

having at least 1 Tier III Data

Centre.

Requesting you to elaborate on the point 1. Bidder needs to

provide relevant

Certification from

International Body.

37

Sec 2 Page 11

- 5

Qualifyi

ng

Require

ment

for

bidders

:

4. Govt. of India IT Security

Standards for Data Centre -

Valid Certificate as per Govt.

of India Standards

We request you to delete the point 4. Refer Corrigendum

38

Sec 2 Page 11

- 5

Qualifyi

ng

Require

ment

for

bidders

:

Any Bid mentioning deviations

from the Scope of Work and

terms & conditions as

mentioned in this Tender

Document.

We request you to accept the bid with Deviation. Deviations will not

be accepted.

39

Sec 3 Page 31-

ITB

27.5

Any Bid which does not have

necessary information strictly

in a prescribed formats

(Forms or Annexure provided

in the Tender Document).

Purchaser shall not allow any deviation other than

defined in the Annexure as may be added as part of

Bid.

Deviations will not

be accepted.

40

Sec 3 Page 31-

ITB

27.5

Recovery for

misrepresentation

We request for the deletion of this clause as we will

not be able to agree to the additional penalty clause.

Tender Condition

Prevails

41

Sec 3 Page 32

- ITB

30.2

Bidders ineligibility We request for the deletion of this clause. Tender Condition

Prevails

42

Sec 3 Page 32

- ITB

31.4

Warranty period This clause is not applicable as the Contract is for the

infra services for tenure of 3 years post go-live as

referred in the agreement .

Tender Condition

Prevails

43

Sec 4 Page 40

- GCC

1.1.51

Addendum to agreement Requesting you to include the following –

Any Deviation to RFP (technical ,Commercial or

operational) as may be mutually agreed by parties

Tender Condition

Prevails

44

Sec 4 Page 41-

GCC

1.2.9

Inclusive Scope of work We request deletion of this sub-clause.

The Scope of the work shall be restricted to expressly

defined scope.

Tender Condition

Prevails

45

Sec 4 Page 45

- GCC

6.2

Direct placement of order We request to amend the clause as:

“in event of any subcontracting, bidder shall provide

name of such subcontractor; however bidder shall be

responsible for the work assigned to Subcontractor.”

Tender Condition

Prevails

46

Sec 4 Page 45

-GCC

6.3

relieved from obligation We request for the deletion of this clause. Clause will not be

applicable

47

Sec 4 Page 45

GCC 6.4

Assigning of work without

consent of the Purchaser

Wipro may subcontract or permit anyone other than

Wipro personnel to render the Services or any part

thereof under this Agreement or any Statement of

Work issued hereunder, provided however that Wipro

shall be responsible for the performance of the sub-

contractors and agents so appointed.

Tender Condition

Prevails

48

Sec 4 Page 47-

GCC 10

Price charged by the supplier

for the good and services

under the contract shall not

vary from the bid

Price of the goods and services may be subject to

changes based on various scenarios impacting price.

Hence request removal this clause.

Tender Condition

Prevails

49

Sec 4 Page 47

-GCC

12.2

Procurement limitations We request for deletion of this clause Tender Condition

Prevails

50

Sec 4 Page 47

-GCC

11.2

PBG @10% of the contract

value

We request to amend the clause as “PBG @10% of

Annual Contract value.”

Tender Condition

Prevails

51

Sec 4 Page -

48 GCC

14.1.3

Recoveries through CPG We request for the deletion of this clause.

CPG invocation could be used only in case of material

breach by Contractor and shall not be used for

recovery of any due.

Tender Condition

Prevails

52

Sec 4 Page 49

-GCC

14.1.5

Right invoke in case of any

pending litigation before any

court or tribunale or any

other authority

We request for the modification of the clause as

below:

The contract performance guarantee is liable to be

invoked on demand of APDCL, for any proven breach

under the contract irrespective of any dispute or

difference between APDCL and the contractor… As per

draft...

Tender Condition

Prevails

53

Sec 4 Page 49

- GCC

14.1.6

A sum equivalent of half

percent of the total order

value for contract will

deducted for every week of

delay beyond the entire

completion period of one

month to a maximum of ten

percent .in such cases,

purchaser reserves right to

terminate the contract if

amount of liquidated

damages exceed this limit

.However, penalty will not be

levied if the reason for delay

is not attributable to the

contractor.

We request to amend the clause as :

"A sum equivalent of (0.5%) half percent of Delayed

portion of the First year value(ACV) for contract will

deducted for every week of delay beyond the entire

completion period of one month or such period as may

be agreed by purchaser to a maximum of (5%)Five

percent of First years value (ACV) .in such cases,

purchaser reserves right to terminate the contract if

amount of liquidated damages exceed this limit

.However, penalty will not be levied if the reason for

delay is not attributable to the contractor or Force

majeure event.”

Tender Condition

Prevails

54

Sec 4 4

GCC

33.3

Defect liability This is not applicable. Hence requesting for this clause

to be deleted

Tender Condition

Prevails

55

Sec 4 Page 65-

GCC 34

Limitation of liability We request for modification of clause as below :

Notwithstanding anything to the contrary elsewhere

contained in this or any other contract between the

parties, neither party shall, in any event, be liable for

any indirect or speculative or consequential or penal

damages, including, but not limited to, any loss of use,

loss of data, business interruptions, and loss of income

or profits, irrespective of whether it had an advance

notice of the possibility of any such damages. Neither

party shall also be liable for any third party claims,

other than as expressly provided elsewhere in this

agreement.

Notwithstanding anything to the contrary elsewhere

contained, the total liability of either party under this

agreement, shall not, in any circumstances, exceed the

25% of the total Annualize value of the proposal.

Tender Condition

Prevails

56

Sec 4 Page 67

- GCC

35.1

Risk and responsibility We request for Substitution of GCC 36.3 as:

The contractor's shall be responsible for the risk of loss

of damage to physical property and of death and

personal injury which arise due to Willful misconduct

and gross negligence of the Contractor.

Tender Condition

Prevails

57

Sec 4 Page 67

- GCC

36

Damage to property and

injury to persons, accident or

injury to workers

We request for the modification of GCC 38.1 as :

Except as provided under GCC 41, the contractor shall

be liable for and shall indemnify the purchaser against

all Direct losses, expenses and claims in respect of any

loss of or damage to physical property (other than

Installation), death or personal injury caused by

contractor's Willful misconduct and gross negligence.

Tender Condition

Prevails

58

Sec 4 Page 69

- GCC

38

As per RFP Draft. We request to amend the clause as “neither party of

responsible for variation order ... “;

Tender Condition

Prevails

59

Sec 4 3

-GCC

43.3.2

and

43.3.3

On receipt of the variation

order, the contractor shall

forthwith proceed to carry

out the variation and be

bound to these conditions in

doing so as if such variation

was stated in the contract.

The Project shall not be

delayed pending the granting

of any extension of the time

for completion or an

adjustment to the contract

price under GCC 43.4

We request to delete following line from clause:

"The Project shall not be delayed pending the granting

of any extension of the time for completion or an

adjustment to the contract price under GCC 43.4"

Further purchaser and bidder shall mutually discuss

and agree for the revised completion date.”

Tender Condition

Prevails

60

Sec 4 Page 74

-GCC

43.4.3

Termination at Convenience We request for the deletion of this clause. Tender Condition

Prevails

61

Sec 4 Page 75

- GCC

45.1

Risk purchase clause We request for the deletion of this clause. Tender Condition

Prevails

62Sec 4 GCC

45.2.7

Assignment We request that the assignment can only be done with

prior written consent.

Tender Condition

Prevails

63

Sec 4 Page 79

-GCC

46

In accordance with the

contract agreement and

agreed biling schedule to the

project manager enclosing

necessary supporting

document within sixty

calendar days of having

achieved the designated

milestone activities as per the

Schedule 8H

Request to release payment within 15 days from the

date of receipt of invoices along with necessary

supporting relating to milestone achieved.

Tender Condition

Prevails

64

Sec 5 Page 81

- Scc(7)

related

to GCC

12

Comprehensive Warranty for

Component of the work for 3

years

This is not applicable. Hence requesting for this clause

to be deleted.

Tender Condition

Prevails

65

Sec 5 Page 87

-

Scc(18)

relaed

to GCC

34.12

If any activity / item

mentioned in the Price Bid is

not being completed /

supplied by the Contractor or

is dropped by the Purchaser

from the original Scope of

Work subsequent to award of

Contract, the cost of that

activity/item will be deducted

from the group total and the

payment will be adjusted and

made accordingly.

We request for the deletion of this sub-clause. Tender Condition

Prevails

66

Sec 5 8

-

Scc(20)

relaed

to GCC

43.1

Affidavit regarding eligibility Requesting you to modify this clause as below :

I am the (title) …………………………………………………….. and

the duly authorized representative of

…………………………………………………………..(Name of the

bidder)and that I possess the legal authority to make

this Affidavit on behalf of myself and the business for

which I am acting.

I solemnly declare and affirm that Wipro Limited

neither I, nor to the best of my knowledge,

information, and belief, the above business is , or any

of its officers, directors, partners, or any of its

employees:

a) Not debarred from participation in any public

procurement by any Competent Authority as per law

b) Not insolvent or is in receivership or is bankrupt or is

in the process of being wound up, or have entered into

an arrangement with creditors

c) Have been found guilty of professional misconduct

by a recognized tribunal or professional body or any

Government authority or judiciary;

d) Have fulfilled obligations with regard to the

payments of taxes, or other payments due in

accordance with the laws of India

Further, we also declare that the affairs of the business

are not being administered by a court, judicial officer

or by an appointed liquidator; and the company has

not suspended business or is in any analogous situation

arising from similar procedures under the laws and

regulations of India.

Tender Condition

Prevails

67

Sec 8 Page

119-

Annexu

re 8G

Payment terms We request to amend the payment terms as below :

One time charges : 20% along with Purchase order ,

70% on Delivery of the Hardware software ,

10% on installation

Facility Management charges : Quarterly in Advance

Tender Condition

Prevails

68

Sec 8 Page

139-

Annexu

re 8U

Incident Service Levels for

services & Penalty for SLA

breach

We request to add following clause :

“Maximum Cumulative SLA penalty shall not excess

5% of the Quarterly FMS charges."

Tender Condition

Prevails

69

Sec 8 Page

143 -

Annexu

re W

Request insertion of following

clause

Bidder, may at its discretion, denies or restrict access

to applicable Datacenter facility to any APDCL

representative or its vendor .APDCL and its

representative must comply to various Security and

administrative policies of Wipro while in Bidder's

Datacenter. While in Datacenter, APDCL

representative must operate out of the designated

work area and must not interfere or intrude in any

other work place or requirement. . APDCL shall comply

with all the policy and procures related to material

movement during the tenure of this agreement and

shall declare valuation of such equipment as per the

requirement of law. Bidder has right to restrict the

entry of any hazardous and inflammable material into

the Datacenter facility. APDCL shall indemnify and

hold Wipro harmless and its officers against any

claims, damages or losses that are resulted due to

negligence or non-compliance to datacenter

policies/process/standards or in case of act or

omissions of its resources or authorized

representatives during the tenure of the contract.

Tender Condition

Prevails

70

New New -

Reques

t

insertio

n of

followi

ng

clause

Ownership of Material Throughout the tenure of the contract, ownership of

the material shall remain with Bidder.

Is our understanding right?

Does APDCL wanted to opt to purchase these

equipment of software at the end of the contract

period?

Ownership of the

material will be

Bidders

responsibility

71

New New -

Reques

t

insertio

n of

followi

ng

clause

Changes in taxes post

submission

In the event of any change in the taxes/duties/levies or

introduction of the new taxes /duties/levies shall be

borne by APDCL.

Tender Condition

Prevails

72

New New -

Reques

t

insertio

n of

followi

ng

clause

Help Desk Services The IAAS Service desk would be part of shared Service

desk. Is this something APDCL seeking to have

dedicated IAAS Service desk only for APDCL..?

Refer Tender

Document

73

SOW12 Page

95 -

SOW

12

CPU must be of the latest

generation available

We need to know exact latest CPU Details to make it

available as part of the Infra.

Technical

Specification has

been removed.

Refer Corrigendum

74

Technical

Specifications

Page

100 -

The

Technic

al

Specific

ations -

Row#1

100 GB of internal boot space We need to know the Internal Hard Disk type Technical

Specification has

been removed.

Refer Corrigendum

75

Technical

Specifications

Page

101 -

The

Technic

al

Specific

ations -

Row#1

5

Management Software: We need to know the exact Management Software

which need to be configured

Technical

Specification has

been removed.

Refer Corrigendum

76

Technical

Specifications

Page

101 -

The

Technic

al

Specific

ations -

Row#1

6

30000 Disk IOPS under 10ms

response time (without using

SSDs)

We need to know the exact storage need. The asked

Storage is not in line with the industry standard.

Technical

Specification has

been removed.

Refer Corrigendum

77

Technical

Specifications

Page

102-

The

Technic

al

Specific

ations -

Row#6

Hardware RAID Level 1, 5, &

10.

We need to know the exact RAID needed as all RAID

cannot be supported at the same time.

Technical

Specification has

been removed.

Refer Corrigendum

78

Technical

Specifications

Page

102 -

The

Technic

al

Specific

ations -

Row#1

Cloud based IaaS for ERP

Hosting & Facility

Management Services for ERP

Solution in APDCL. Bidder to

install and commission all

requisite Hardware and

Software (except SAP) along

with

proper security in their Data

Centre for providing

Infrastructure as a Service.

The Bidder should provide

comprehensive maintenance

for a period of 3 years from

the date of Acceptance as per

SLA mentioned in the Tender

document. The FMS period

may, however, be extended

by mutual consent.

As par our understanding from the RFP - the scope is to

host Infrastructure in DC and DR and provide SAP

access to the end users. This often called as data

center hosting service.

However, as we understand - Hosting of traditionally

configured IT Infrastructrure can not be named as

"Cloud" unless the desired stack (Infrastructure,

Platform or Software - whichever needs to be delivered

in the form of a cloud) has service automation,

multitenancy, Orchastration, elasticity and

chargeback/showback features within it.

Since the above attributes have not been asked in the

RFP, the term "cloud" is limited to hosting services of

physical hardware. In such case, we request you to

kindly include cloud specific technical clauses or

replace the word "Cloud" with "Hosting Services" in the

RFP

Refer Tender

Document

79

1. SCOPE OF

WORK

9 Supply, Installation and

Commissioning of equipment

at Contractor’s DC along with

related Hardware, Software,

Network and Security.

Please clarify whether dedicated network and security

equipments need to be purchased for this project or

shared equipments can be used by the datacenter

hosting vendor

Bidder needs to

access and provide

accordingly.

80

1. SCOPE OF

WORK

2. Schedule of

work and

completion

period:

10 Govt. of India IT Security

Standards for Data Centre

Please clarify the standards required to qulify Refer Corrigendum

81

1. SCOPE OF

WORK

5. Qualifying

Requirement

for bidders:

11 ITB 1.3 Submission of a bid by

a Consortium is not allowed.

Please elaborate the same. What we can understand is

the Hosting Vendor need to liason with the network

service provider and different OEM's which in other

way is consortium while bidding.

Refer Tender

Document

82

SECTION 3:

INSTRUCTIONS

TO BIDDERS

A: Introduction

12 f. Installation and

commissioning of Network

and Security equipment for

providing secured network

environment

Please clarify whether dedicated network and security

equipments need to be purchased for this project or

shared equipments can be used by the datacenter

hosting vendor

Bidder needs to

access and provide

accordingly.

83

SECTION 6:

SCOPE OF

WORK,

SOW 3

Infrastructure

Provisioning at

Contractor’s

Data Centre

89 h. Installation and



Please specify the backup window & media retension

period

A. Refer Tender

Document

B. Media retention

period will be

decided during

implementation

84

SECTION 6:

SCOPE OF

WORK,

SOW 3

Infrastructure

Provisioning at

Contractor’s

Data Centre

89 c. The Disaster Recovery Site

Should implement SAP and

File System Backups for all

environment installed at DR

Please specify the backup window & media retension

period

A. Refer Tender

Document

B. Media retention

period will be

decided during

implementation

85

SECTION 6:

SCOPE OF

WORK,

SOW 4

Infrastructure

Provisioning at

Contractor’s

Disaster

Recovery

Centre

90 The Disaster Recovery Site

should implement Replication

Solution with RPO of 30

minutes and RTO of 2 Hours.

The same will be validated

during DR Drills.

As this is critical data of APDCL we suggest to include

three site DR solution for zero RPO or atleast keep the

same in planning for future integration in case of

requirement.

Tender Condition

Prevails

86

SECTION 6:

SCOPE OF

WORK,

SOW 4

Infrastructure

Provisioning at

Contractor’s

Disaster

Recovery

Centre

90 SAP BusinessObjects BI (in

Development, Quality and

Production landscape.)

Kindly provide option of Windwos / Linux as most of

the BO components are only avaiable on Windows /

Linux and being an extremely light-weight presentation

layer component, Unix is not justified for BO. While

some Unix vendor certify the same on Unix, HP has

stopped certifying BO on HP-UX for valid busines

reaosns.

Please note that BO is not a core SAP module and can

not be expressed in SAPS but in #CPU cores. Kindly

provide #CPU cores (as per licenses envosaged)

Refer Corrigendum

87

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Table 1:

Contractor’s

Data Centre

Site

97, 98

and 99

C-Folder (in Development,

Quality and Production

landscape.)

SAP C-Folders can run on Unix and hence kindly allow

Windows and Unix both so that OEM's can configure as

par the best architecture understanding of SAP

landscape.

Refer Corrigendum

88

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Table 1:

Contractor’s

Data Centre

Site

98 and

99

CPU must be of the latest

generation available with the

OEM at the time of bidding

for that particular model

being quoted. The highest

clock speed available in the

offered model shall be

quoted.

Already SAP sizing is provided and based on the SAP

sizing OEM/Bidders will do the hardware sizing

including procesor selection.

Please remove this clause as the same is restrictive to

optimally designed the entire solution.

Technical

Specification has

been removed.

Refer Corrigendum

89

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

UNIX Servers

100 All the UNIX servers shall have

the same type of RISC/EPIC

based processors/cores.

OEM/SI should have flexibality for designing the

solution based on SAP sizing.

As there is SLA mentioned in the RFP, therefore we

request you to remove this restrictive clause.

Technical

Specification has

been removed.

Refer Corrigendum

90

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

UNIX Servers

100 The OEM must offer the

highest available cache for

the model being quoted.

Already SAP sizing is provided and based on the SAP

sizing OEM/Bidders will do the hardware sizing

including procesor selection.

Please remove this clause as the same is restrictive to

optimally designed the entire solution.

Technical

Specification has

been removed.

Refer Corrigendum

91

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

UNIX Servers

100 Partitioning is allowed for all

UNIX servers up to Sub CPU/

Core level depending on the

latest technology available

with the OEM after factoring

necessary overhead if any. It

should be possible to share

CPU and I/O without

rebooting any partition.

Please re-phrase as:

"Partitioning is allowed for all UNIX servers up to Sub

CPU/ Core level depending on the latest technology

available with the OEM after factoring necessary

overhead if any. It should be possible to dynamically

move CPU & Memory across partitions without reboot.

I/O should be direct to guest VM and I/O bandwidth

should be flexible for tuning as per guest requirement."

Justification: (a) Not only CPU, but Memory also need

to move across partitions.

(b) Additional I/O bandwidth to VM should be available

by flexible nature of I/O subsystem

Technical

Specification has

been removed.

Refer Corrigendum

92

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

UNIX Servers

100 The DB component of one

instance shall be clustered

with the CI component of the

same instance. In case the

bidder decides to quote blade

servers, clustering shall not be

done between blades in the

same chassis.

Bidders quoting blades should be allowed to configure

the solution in a single blade enclosure as blade

enclosures are stable and globally accepted as current

generation technology for running multiple servers in a

single enclosure.

The same is more applicable and practised in the cloud

or hosting environment as managing uptime & SLA is

service provider's responsibility

Technical

Specification has

been removed.

Refer Corrigendum

93

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

UNIX Servers

100 Minimum SAP ECC 6.0

Unicode EHP4 Sales &

Distribution SD 2 Tier SAPS

Benchmark for the offered

server/processor from SAP

website, public domain

(http://sap.com/benchmark)

will be taken for evaluation.

If the SAPS benchmark for the

above environment is not

available in the SAP website

the procedure for arriving at

the SAPS rating of the offered

for evaluation purpose is

given below.

The published benchmark of a

processor belonging to the

same series will be taken as a

reference benchmark. The

TPC benchmarks of this

reference processor and

offered processor will be

taken from TPC website. From

the reference benchmark, the

SAPS rating of the offered

processor will be computed in

the same ratio of their

performance in the TPC

benchmark.

Kindly note that Current Enhancement Pack of ECC is

EHP6 and hence all SAPS must be considered /

configured using SAP ECC 6.0 EHP6 with mention of

specific Database and minimum 1 Secend response

Time.

It is important to set benchmark for the system that is

relevant for implementation in current situation rather

than on something that was relevant couple of years

back.

Kindly consider SAP Website Benchmark Data or OEM's

SAP competency Center Data with basic technical

criterion as mentioned above.

Kindly remove TPCC from the consideration as there is

no relation between TPCC benchmark & Application

format with SAP Bencghmark & Application format and

the same opens up entry of improper systems

drastically increasing risk of APDCL

Technical

Specification has

been removed.

Refer Corrigendum

94

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

UNIX Servers

100 First Failure Data Capture This is propritory terminology of one OEM. Please

remove the clause.

Technical

Specification has

been removed.

Refer Corrigendum

95

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

UNIX Servers

101 Bit-steering/redundant

memory

Bit-steering/redundant memory/ or equivalent

Memory RAS

(this clause is OEM specific and therefore please

include equivalent memory RAS feature)

Technical

Specification has

been removed.

Refer Corrigendum

96

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

UNIX Servers

101 Non Production Server 1 – 18

x 1Gbps NIC ports + 18 x 8

Gbps FC ports.

Non Production Server 1 – 18 x 1Gbps NIC ports

through either physical adapters or through Flexible

10G NIC Adapters with each adapter generating max

up to 4 * NIC Ports with individual MAC ID.

And

18 x FC ports through NPIV of 8Gb/s FC Ports

Each LAN & SAN network for indivisual VMs should be

from minimum 2 * Different physical adapters

Justification:

This level of I/O isolation does not go with customer's

green initiative of cloud based architechture or at least

service modelled architecture.

With the development of technologies, there are

methodologies available with all OEM's for reducing

phsical port by aggregating multiple channels on the

same physical port without compromisting on

perfornace and security.

Since the basic I/O requirement per SAP instance is a

standardized architecture, this clause is redundant and

ensures lowest ROI from invested IT infrastructure.

Kindly remove the clause "Quad ported or multi

function cards shall not be offered. Only single or dual

ported cards shall be used."

Technical

Specification has

been removed.

Refer Corrigendum

97

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

UNIX Servers

101 Production Server 1 – 12 x

1Gbps NIC ports + 12 x 8Gbps

FC ports.

Production Server 2 - 12 x

1Gbps NIC ports + 12 x 8Gbps

FC ports. Quad ported or

multi function cards shall not

be offered. Only single or dual

ported cards shall be used.

Production Server 1 & 2 – 12 x 1Gbps NIC ports

through either physical adapters or through Flexible

10G NIC Adapters with each adapter generating max

up to 4 * NIC Ports with individual MAC ID.

And

12 x FC ports through NPIV of 8Gb/s FC Ports

Each LAN & SAN network for indivisual VMs should be

from minimum 2 * Different physical adapters

Technical

Specification has

been removed.

Refer Corrigendum

98

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

UNIX Servers

101 Min 100 GB of internal boot

space shall be offered from

Internal hard disk per

partition. This space shall be

internal to server & not from

the common storage.

Please change this to "Min 100 GB of internal boot

space shall be offered from Internal/external storage

hard disk per partition.".

In case of cloud based architetcure or hosting services

architetcure Bidder should be allowed to provide

capacities from storage also as internal capacity for

blade architetcure or consolidated architecture is

limited. Also provisioning from storage provides

VM/instance flexibility for VM/instance migrations to

other physical servers.

Technical

Specification has

been removed.

Refer Corrigendum

99

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

UNIX Servers

101 Each physical server should be

configured with at least 2

Nos. of 600 GB 15K rpm Hot-

plug internal SAS disks

configured in RAID- 1.

Please change this to "Each physical server should be

configured with at least 2 Nos. of 600 GB 10K rpm

Hot-plug internal SAS disks configured in RAID- 1."

Justification:

OEM can provide blade based architetcure if required.

In blade architecture 600GB 15K drive is not available

and also 10K is the industry standard drive

configuration for servers.

Technical

Specification has

been removed.

Refer Corrigendum

100

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

x86 Servers (For

Linux and

Windows)

102 Each physical server should

have Redundant and Hot-

pluggable Power Supply and

Fan Modules.

Please remove this clause as in blade based

architecture all power supply and FAN module are

from a common pool.

Technical

Specification has

been removed.

Refer Corrigendum

101

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

x86 Servers (For

Linux and

Windows)

102 The offered storage shall have

front end aggregate

bandwidth of min 128 Gbps

with 50% headroom for

growth in future.

Please change this to "The offered storage shall have

front end aggregate bandwidth of min 64 Gbps with

100% headroom for growth in future." Please change

this to 64GB with 100% headroom as

(a) This will have better proportion with the capacity

scalability asked in the tender

(b) for the asked capacity - 64Gb/s host bandwidth is

quite high (considering the overall scalability of the

storage to be offered)

(c) This configuration passes on undue commercial

benefit to a specific OEM

(d) IOPS is also mentioned in the RFP which is a

function of disk configuration and not #host ports

Technical

Specification has

been removed.

Refer Corrigendum

102

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

Storage

102 § Cache Hits – 50% Please change the cache hit ratio to maximum of 30%

as the same is the industry standard for a mixed

workload (read & write intensive) environment. More

than 30% cache hit is neither practical nor desirable

Technical

Specification has

been removed.

Refer Corrigendum

103

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

Storage

103 The Storage should have

minimum 1 Hot spare drive

for every 20 drives.

Please change this to "The Storage should have

sparing configured as par requirement of the

OEM/Bidder" Every storage vendor provides sparing

technology as par the architetcure of the storage.

Technical

Specification has

been removed.

Refer Corrigendum

104

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

Storage

103 Thin provisioning licenses to

be offered for full scalable

capacity of the storage

solution.

Thin provisioning capability will not have any benefit

unless thin recalim solution is adopted so that a

volume made under thin provisioning remin thin for a

longer period of time. Please change the clause to

"Thin provisioning and automatic thin reclaim

licenses to be offered for full scalable capacity of the

storage solution."

Technical

Specification has

been removed.

Refer Corrigendum

105

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

Storage

103 § Data replication licenses for

the total configured capacity

in both synchronous and

asynchronous modes.

As the solution is critical therefore we request you to

adopt for 3 site replication capability so that in future

if required the same can be adopted. Please change it

to "3-way Data replication licenses for the total

configured capacity in both synchronous and

asynchronous modes."

Technical

Specification has

been removed.

Refer Corrigendum

106

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

Storage

103 Automated data tiering

licenses for both read & write

data to move sub-LUN data

blocks between solid state

disks & spinning disks within

Production disks based on

activity level on different sub-

LUN data blocks. Feature to

be available across all

production disks.

Please remove this clause as there is no SSD

requirement in the storage and specifically asked the

storage to be deliver IOPS without SSD.

Technical

Specification has

been removed.

Refer Corrigendum

107

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

Storage

103 The offered storage should

include QoS (quality of

service) to prioritize

application performance for

the entire scalable capacity.

Please change this to "TThe offered storage should

include QoS (quality of service) to prioritize

application performance for total configured

capacity." As most of the licenses are for configured

capacity therefore we request you to make the

specification in line with the other licenses configured.

Technical

Specification has

been removed.

Refer Corrigendum

108

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

Storage

103 The offered storage solution

shall have the capability to

span a volume and stripe data

across all controllers / nodes

for the maximum scalability

configuration. The offered

storage solution shall have

the scalability to expand up to

min 900+ physical disks

We request you to change "The offered storage

solution shall have the capability to span a volume

and stripe data across all controllers / nodes for the

maximum scalability configuration. The offered

storage solution shall have the scalability to expand

up to min 400+ physical disks"

Jsutification: The cache asked for the storage is 32GB

and scalable to 50% and with the specified

configuration storages more than 400 Drives will not

deliver performance.

Moreover the capacity asked is around 50TB in RAID

10. With 100% scalability also, the disk scalability

requirement usually will not cross more than 350

Drives.

Technical

Specification has

been removed.

Refer Corrigendum

109

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

Storage

103 Should be configured with 48

no of 8 Gbps FC ports per

switch scalable to 80

Please change the scalability to 96 Ports as 48 ports

scalable to 96 port is a standard switch configuration

Technical

Specification has

been removed.

Refer Corrigendum

110

SECTION 7:

TECHNICAL

SPECIFICATION,

B: Technical

Specifications,

Technical

Specification –

SAN Switch

104 As per Tender it is mention

that Supply, installation, &

commissioning of equipment

at DC should be complete

within 30 days and at DRC

within 60 days from the date

of LOI.

We request you to amend the time-frame for

completion of the DC to 90 days and the time for

completion of DRC to 120 days from the date of LOA.

Tender Condition

Prevails

111

Clause no 2:

Completion

period

10 The unit price mentioned in

BOM should be valid for

three(3) years from the date

of Final Acceptance of Cloud

based ERP hosting

Request you to amend this clause as prices are bound

to increase in the next 3+ years.

Tender Condition

Prevails

112

ITB 10.7.3 -> a 19 0.5% per week subject to

maximum 10% of contract

value for non completion of

job in schedule time

We request you to limit the maximum cap on penalty

to 5% of contract value given the unpredictable nature

of external forces.

Tender Condition

Prevails

113

GCC 33.3 ->

Calculations of

Liquidated

Damages

64 Installation and

commissioning of Software

along with relevant and

requisite patches.

In the tender doc, requirement of software are not

clearly mentioned please specify which all software

installation and commissioning is part of scope

Installation and

Commissioning of

all Softwares

supplied under this

Tender is part of

the Scope

114

Section - 6

(Scope

of Work) SOW 3

(d)

89 Installation and

commissioning of requisite

Clusters for High Availability

In the tender doc, detail of HA/Cluster for

applications/database is not mentioned. Please

provide detail or APDCL SAP consultant contact to get

detail

Refer Tender

Document

115

Section - 6

(Scope

of Work) SOW 3

(e)

89 Support and assistance to the

ERP Implementing Partner

during installation and

configuration of SAP

Software.

Please provide detail of the support required. Do we

require SAP trained engineer to be provisioned? or only

access to DC & DRC with Support of Server and storage

base configuration/readiness for SAP implementation

by ERP Partner

ERP (SAP)

Installation /


under bidder's

scope. However

bidder need to

extend all

necessary support

to ERP

implementing

partner

116

Section - 6

(Scope of Work)

SOW 3 (g)

89 Installation and



Please confirm that SAP installation and commissioning

is not part of scope as it will be implemented by SAP

partner? Only Server and Storage readiness for SAP

installation is part of scope. Backup solution is part of

scope but application and storage backup procedure

and steps will be supported by SAP partner, please

confirm.

ERP (SAP)

Installation /


under bidder's

scope. However

bidder need to

extend all

necessary support

to ERP

implementing

partner

Data Backup and

Restoration are

bidder's


proper Backup

Software.

117

Section - 6

(Scope

of Work) SOW 3

(h)

89 Liaison with Network

Bandwidth Service Provider

for Link Commissioning.

Please provide detail of Bandwidth service provider

and what is the total link bandwidth that will be

provisioned at DC and DRC? How many Service

provider will be involved and what all will be interface

that need to be provisioned in the DC & DRC routers

Bidder needs to

provision router

which supports

upto 100 Mbps

WAN link

There will be two

NBSP involved

118

Section - 6

(Scope of Work)

SOW 3 (i)

90 Delivery of software licenses In the tender doc requirement of software are not

clearly mentioned please specify which all software

installation and commissioning is part of scope

Bidder needs to

supply all the

software licenses

required under this

tender scope

119

Section - 6

(Scope of Work)

SOW 3 (i)

90 The Disaster Recovery Site

should implement Replication

Solution with RPO of 30

minutes and RTO of 2 Hours.

The same will be validated

during DR Drills.

RPO of 30 min and RTO of 2 hours also depends on

application/database switch over, please confirm that

this scope will be together with SAP implemetation

partner.

Refer Tender

Document

120

Section - 6

(Scope

of Work) SOW 4

(d)

90 Detailed test plan shall be

defined by the Bidder in

consultation with APDCL and

Implementation Partner. This

shall be submitted by the

bidder before FAT activity to

be carried out.

Any delay by the successful

bidder in the Final Acceptance

Testing shall render the

bidder liable to the imposition

of appropriate Penalties

Please confirm that apart from bidder delivery scope of

complete infrastructure, FAT will depend on SAP

implementing partner and final application working on

provided infrastructure at DC & DRC. Any delay by ERP

implementation partner will be effect FAT timeline.

Please confirm related to Penalties if delay by ERP

partner

Tender Condition

Prevails

121

Section - 6

(Scope of Work)

SOW 10

FAT(1)

94 24x7x365 Help Desk facility

for reporting issues /

problems with the IT

infrastructure

Help Desk with issue ticket logging will only for IT

infrastructure or for both IT infrastructure and ERP

application issue. Application issue ticket will be raised

to OEM or ERP implementation partner by the

dedicated help desk team of this project. Please

confirm

Help Desk will issue

tickets for

Infrastructure as

well as Application

Issue.

122

Section - 6

(Scope of Work)

SOW 12 (a)

94 The design of the

Infrastructure at Contractor’s

Data Centre has been

considered with no single

point of failure either at

hardware or software level.

No single point of failure. Does that mean all DC

equipments will be Duplicated/High Available. Network

Equipment design will be HA but server / storage HA

will be as per Table -1 remark column. Please confim or

provide detail through ERP implementation partner

Refer Tender

document and

Corrigendum

123

Section - 7

(Technical

Specification) A

(b)

97 Table 1: Contractor’s Data

Centre Site

Server & storage requirment mentioned in

Table-1 is for both DC and DRC (100%

same duplicated) or DRC will be non HA

Refer Corrigendum

124

Section - 7

(Technical

Specification) B

Table -1

97 The provisioning of resources

to be done in the following

pattern across the SAP

Landscape Quality Server:

60% (year-1),

20% (year-2), 20% (year-3)

Production Server: 60% (year-

1),

20% (year-2), 20% (year-3)

Please confirm that all server & storage hardware for

complete 100% will be installed from day-1 and only

provisioning as per requirement or harware sizing has

to be as per provisioning per year

Refer Tender

Document

125

Section - 7

(Technical

Specification) B

104 Payment against one time

charges but in Page 109

APDCL has mentioned that

the OTC shouldnot account

for more than 20% of the bid

value.

We request you to raise the percentage of OTC to 50%

from 20% since the SOW includes new Server, Back up,

Security, Network infrastructure etc. which will be a

capital expenditure for us.

Tender Condition

Prevails

126

Annexure 8U ->

Payment terms

109

and

139

Tier III Data Centre with the

vendor

Please elaborate on this. Whether Bidder has to submit

proof of ownership of a DC & DRC or Bidder can show

usage of Partner DC & DRC setup or Bidder can

showcase in the way of credentials as to where all he

has prepared a DC & DRC site of Tier III or higher

levels.

Bidder has to

submit proof of

ownership of a DC

and DRC

127

Qualifying

Requirements

of Bidder(Point

5)- Page 11

Annexure 8O :

Pre-

Qualification

Criteria - Page

131

11 and

131

RAPDRP Tentative schematic

network diagram including

existing RAPDRP

As per diagram Cloud ERP (IAAS) will be accessed by

remote location users through RAPDRP-DC/DRC i.e.

there will not be direct access from remote location to

Cloud ERP. Please confirm

Also confirm that Bandwidth service provider will

provide dedicated link between RAPDRP-DC & DRC to

bidder DC

& DRC

a) Understanding is

correct

b) Link

procurement will

be done by APDCL.

Link between

Bidders DC and

DRC will be Bidders

responsibility.

128

Annexure - 8AB 152 Experience of hosting OLTP

applications for more than 1

year. Valid PO/Agreement

Most of the PO's will have reference of Co-location and

associated IT Infrastructure to be established and

Maintained. Since Application on these IT

Infrastrucrure does not come under bidders scope of

work the reference of the same may not be mentioned

in the PO. Hence self certification on the nature of

application can be given by the bidder.

Bidder needs to

submit a certificate

from the

Purchaser/Custome

r with regards to

hosting OLTP

applcation

129

Qualifying

Requirement

for bidders:

11 Govt. of India IT Security

Standards for Data Centre

ISO/IEC 27001 Security Standard certificates are

provided after complying with the security standards

laid down by the Govt. Of India. Hence ISO 27001

certificate could be resubmitted as proof of having

Govt of India IT Security Standards for Data Centre?.

Please clarify

Refer Corrigendum

130

Qualifying

Requirement

for bidders:

11 Number of customers where

the firm or its partners are

providing DR solution to their

customers through a long

term OPEX model with

defined SLAs. The min

contract period requirement

is 3 years

A brief description of the SLAs

provided to be

given,supported by customer

case studies. Preference will

be given to DR solutions with

SAP as the enterprise solution

Request to provide preference to DR Solution with SAP

as the enterprise Solution / Mission critical

Applications such as CBS, Online Application etc.

Refer Corrigendum

131

Evaluation

Criteria

133 Non Production Server 1 –

90000 SAPs at 100% CPU

utilization.

Production Server 1 – 120000

SAPs at 100% CPU utilization

with 20% vertical scalability.

Production Server 2 – 120000

SAPs at 100% CPU utilization

with 20% vertical scalability.

We understand that total 3 servers are ruquired at DC

and only produstion/two servers are required at DR

1. Please confirm if HA is already considered or we

need to consider additional resources for HA at DC

2. DB and CI will be in cluster. Do we need to provide

addition resources for application server HA

Technical

Specification has

been removed.

Refer Corrigendum

132

Section 7-B:

Technical

Specification –

UNIX Servers

100 Section 7-B: Technical

Specification – x86 Servers

(For Linux and Windows)

Please confirm if HA is required for intel servers as well Technical

Specification has

been removed.

Refer Corrigendum

133

Section 7-B:

Technical

Specification –

x86

Servers (For

Linux and

Windows)

102 Technical Specification – SAN

Switch

Please mention the quantity required at

DC and DR

Technical

Specification has

been removed.

Refer Corrigendum

134

Technical

Specification

– SAN Switch

104 Technical Specification –

Storage

Do we need to provide the same storage at DR Technical

Specification has

been removed.

Refer Corrigendum

135

Technical

Specification

– Storage

102 Technical Specification –

Storage

Is there a requirement for storage based replication.

Please share the architecture for DC - DR replication

Technical

Specification has

been removed.

Refer Corrigendum

136

Technical

Specification

– Storage

102 Technical Specification – Tape

Library

Do we need to provide the same Tape

Library at DR

Technical

Specification has

been removed.

Refer Corrigendum

137

Technical

Specification

– Tape Library






Please clarify the scope.

1. Do the bidder need to buy and setup the servers,

storage and tape library dedicated for APDCL.

In case of dedicated setup who will own this at the end

of project

Refer Tender

document and

Corrigendum

138

2. Schedule of

work and

completion

period:






2. Details on Network and other infrastructure

requirement is not clear.

We understand that shared/cloud services will be used

for the same. Please quantify the requirement and

give the details on required sefvices.

Bidder need to

assess and offer

based on their

solution

139

2. Schedule of

work and

completion

period:






3. Please share the architecture. How users will

connect to this setup.

Refer Tender

Document

140

2. Schedule of

work and

completion

period:






4. How many administrators will connect to setup.

what will be the mode for administrators to connect to

this setup.

Bidder needs to

administer the

entire setup and

propose

accordingly

141

2. Schedule of

work and

completion

period:






5. What type and size of bandwidth that will terminate

at DC DR. What all ports are required at DC and DR

permises for this termination

The bandwidth will

be provided by

APDCL and same

needs to be

terminated at DC

and DR of the

Bidder. Bidder

needs to provide

necessary help with

regard to ports etc

required during

termination. Actual

Port requirement

will be intimated

accordingly.

142

2. Schedule of

work and

completion

period:






6. What all services are needed from shared/cloud

setup. Do the bidder need to provide antivirus, backup,

management

and monitoring, DRM, replication as service. Please

quantify the requirement and mention the services

required i.e. backup(Data size(full and incremental) to

be backued up, backup policy), management and

monitoring, DR as a service, what kind of reports are

required etc. only tape library has been asked. Backup

server and backup software are missing in requirement

Refer Tender

document and

Corrigendum

143

2. Schedule of

work and

completion

period:






Please share the complete BOQ of all the services,

software, hardware required from the bidder at Dc and

DR

Refer Tender

Document and

Corrigendum

144

2. Schedule of

work and

completion

period:






To provide DR as a service we will need the detail of

database.

Runtime Database

bundled with SAP is

Sybase.

145

2. Schedule of

work and

completion

period:






1. Who will provide the replication bandwidth

2. Please mention the numder and type of port

required from shared/cloud infra for termination of

this bandwidth

3. In case bidder need to provide replication bandwidth

please share the initial data and growth rate for the

data to be replicated at DR site

Bidder to provide

DC-DR Replication

bandwidth

depending on RPO

and RTO as

specified in the

Tender Document.

Bidder to provide

detail calculation

regarding the

same.

146

2. Schedule of

work and

completion

period:

10 Database Administration Please mention what database will be deployed on

which support is required

Runtime Database

bundled with SAP is

Sybase.

147Facility

Management

Service

92 Database Server –Production We understand that DB and CI will be setup in cluster Refer Tender

document and

Corrigendum

148Hardware

Availability

Service Levels

143 Backup Server (Physical

Server) – DC

No backup server has been asked in the requirement.

Please share what is the requirement for backup

Refer Tender

document and

Corrigendum

149

Hardware

Availability

Service Levels

143 Router – DRC Firewall – DRC

Switch – DRC

There is no specification given for these components.

Please share the specifications and quantity for these

components

Bidder need to

assess and offer

based on their

solution

Quantification and

Sizing to be done

by Bidder.

150

Hardware

Availability

Service Levels

143 The help desk will serve as a

Single Point of Contact (SPOC)

for all Cloud based IaaS ERP

solution related incidents and

service requests.

a) 24x7x365 Help Desk facility



infrastructure.

b) To provide a service desk

facility and set up all

necessary channels for

reporting issues to help desk.

The incident reporting

channels will be the following:

i. Specific E-Mail account

ii. Dedicated Phone Numbers

iii. Web based

Please let us know where the help desk will be setup?

How many resources are required?

How many users will be calling? Number of calls per

day?

Bidder need to

setup the Help

Desk. Bidder need

to assess and offer

based on their

solution

151

12 SOW Help

Desk

Services

95 The help desk will serve as a

Single Point of Contact (SPOC)

for all Cloud based IaaS ERP

solution related incidents and

service requests.

a) 24x7x365 Help Desk facility



infrastructure.

b) To provide a service desk

facility and set up all

necessary channels for

reporting issues to help desk.

The incident reporting

channels will be the following:

i. Specific E-Mail account

ii. Dedicated Phone Numbers

iii. Web based

What tool will be used for heldesk? Bidder need to

assess and offer

based on their

solution

152

12 SOW Help

Desk

Services

95 S1

§ Service outage resulting

from failure of application,

database, web servers,

network devices within DC or

DR only if they are

configured for high availability

using physical redundancy

Since the application ownership remains with the

department. Reuest to remove the appliaction from

the severity list as the application management is not

in bidder's scope.

Tender Condition

Prevails

153

Annexure 8W:

Service

Level

Agreement

142 S1

§ Service outage resulting

from failure of application,

database, web servers,

network devices within DC or

DR only if they are

configured for high availability

using physical redundancy

Kindly remove the network devices as the severiy 1

should be applicable in case service is not available.

Individual network component failure should not be

considered as part of the severity 1.

Tender Condition

Prevails

154

Annexure 8W:

Service

Level

Agreement

142 Hardware Availability Service

Levels

For all hardware level items where there is no high

availability (stand alone) should be considered as

Severity 2.

Tender Condition

Prevails

155

Hardware

Availability

Service Levels

143 Incident Service Levels for

services & Penalty for SLA

breach

Kindly request the department to modify

SLAs as follows:

Severity Level - Response Time - Resolution Time

S1- 30 min - <4 hours

S2 - 45 min - <8 hours S3 - 60 min - <12 hours S4 - 120

min - <48 hours

Tender Condition

Prevails

156

Severity Levels 143 The Contractor will perform

switchover and switchback

activities as per defined scope

and as per the DR drill

frequency mutually decided

with APDCL. .

DR Switchover required is manual or automatic? Please

confirm.

DR Switchover to

be manual.

157

6 (SOW 5), page

no 90

The FMS Support to be

deployed

We assume that the Monitoring, management support

to be provided by the vendors owned Remote delivery

center. Since the DC is in hosted environment, the

vendor should be providing such support from a well

established delivery center, certified, in operations for

multiple years and serving multiple clients.

Your understanding

is correct

158

Page 91, SOW 7 The successful bidder will be

responsible for Monitoring

and liaison with Network

Bandwidth Service provider

for bandwidth

We assume link mointoring would be done by network

service provider

Refer Tender

Document

159

Page 91, SOW 7 Successful installation and

implementation of all IT

Components at the

Contractor’s Data Centre,

Contractor’s Disaster

Recovery Centre including

Storage to Storage Replication

should be completed.

is there any prefence for type of replication to be

configured ?

Refer Tender

Document

160

Page 94, Point 3 Call logging system who are the people that will call up, where will the

help desk be located. How many calls expected.

People calling in are only internal or external as well.

Is the customer looking at an onsite Help Desk

Bidder need to

assess and offer

based on their

solution

161Page 95. Point c SAP ERP (Central

Instance/Database )

We assume this OS level cluster, kindly confirm Refer Tender

Document

162

7(Technical

Specification)(P

roduction

Server) , Page

98

SAP ERP (Application

Server)

We assume these for instances would be load balanced

through SAP and no need to provision saperate load

balancer .

Refer Tender

Document

163

7(Technical

Specification)(P

roduction

Server) , Page

98

SAP ERP (Application

Server)

Is hardware and Software Load Balancer required ? Refer Tender

Document

164

7(Technical

Specification)(

Production

Server) , Page

98

SAP Netweaver Enterprise

Portal ( Central

Instance/Database)


Document

165

7(Technical

Specification)(S

AP NetWeaver

Enterprise

Portal) , Page

99


Portal ( Application)



balancer .

Refer Tender

Document

166

7(Technical

Specification)(S

AP NetWeaver

Enterprise

Portal) , Page

99


Portal ( Application)


Document

167

7(Technical

Specification)(S

AP NetWeaver

Enterprise

Portal) , Page

99

SAP Netweaver BW ( Central

Instance/Database)


Document

168

7(Technical

Specification)(S

AP NetWeaver

BW) , Page 99

SAP Netweaver BW (

Application)



balancer .

Refer Tender

Document

169

7(Technical

Specification)(S

AP NetWeaver

BW) , Page 99

SAP Netweaver BW (

Application)


Document

170

7(Technical

Specification)(S

AP NetWeaver

BW) , Page 99

The Bidder needs to provide

Tape Library at DRC for taking

backup of Production Data

What is the size of production data , which will be

backed up ?

Bidder need to

assess and offer

based on their

solution

171

Technical

Specification -

Tape Library ,

Page 103

How many LTO6 Cartridge is required? Bidder need to

assess and offer

based on their

solution

172

Technical

Specification -

Tape Library ,

Page 103

is bidder required

incremental/weekly/montly/Annually backup ? Pls.

confirm

Bidder need to

assess and offer

based on their

solution

173

Technical

Specification -

Tape Library ,

Page 103

What is the data size of incremental backup ? Bidder need to

assess and offer

based on their

solution

174

Technical

Specification -

Tape Library ,

Page 103

Do we need to consider backup of

Development/Quality Setup ?

Refer Tender

Document

175

Technical

Specification -

Tape Library ,

Page 103

How much SLA is required on High availability and

Standalone Server /network ?

Refer Tender

Document

176

Hardwre

Availiability

Service Level ,

Page 103

The WAN bandwidth - MPLS, P2P and Internet - will be

provided by APDCL

Bidder to provision

for Replication

Bandwidth

between DC and

DR. Rest all

Bandwidth will be

provided by APDCL.

177General Do we need to consider for Development and

Quality for DR?Please clarify.

Refer corrigendum

178

General Is there any DNS / DHCP Servers? Kindly clarify Bidder need to

assess and offer

based on their

solution

179General Do you need DR Run book ? Pls. confirm Yes. Bidder needs

to prepare a DR

Run Book.

180General Do you have Backup Software or vendor needs to

provision ? Pls confirm.

Refer corrigendum

181General Is there any prefence for network devices/OEM Refer Corrigendum

182General Request the max penalty to be limited to 5% Tender Condition

prevails

responses to bidders' queries...1) centralized management 2) optimal utilization of tapes -...

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