restating as a key technique to achieve better outcomes in problem solving
TRANSCRIPT
RESTATING AS A KEY TECHNIQUE TO ACHIEVE BETTER OUTCOMES IN PROBLEM
SOLVING
Elaborated by: Badr Chenifekh, Jaber Hihiden, Hamid Lemrhari, Abdelatif Rkik, Abdelatif Elhayani.
BsN in nursing sciences FCHS Morocco campus
The aim of problem restatement is to broaden our perspective of a problem, helping us to identify the central issue and alternative solutions and increase the chance that the outcome our analysis produces will fully not partially, resolve the problem. MORGAN D .
JONES
“In simple terms restate or redefine the problem in as
many different ways we can think of. This
allows us to shift our mental gear
without evaluating them”.
Einstein as quoted as saying “If I had an hour to solve a problem and my life dependedon the solution, I would spend the first 55 minutes determining the proper question to ask... for once I know the proper question, I could solve the problem in less thanfive minutes.”
Initial statementHow can we reduce the risk of falling in older inpatient ?
Restate the problem using different words without
losing the original meaning
Paraphrase How can we prevent the
risk of falling in older inpatient from increasing ?
2-180 degrees (cont)
Turn the problem on its head
Initial statement How can we
reduce nosocomial infections in hospitals ?
180 degrees How can we
increase nosocomial infections in hospitals?
Taking the opposite view of a problem is a surprisingly
effective technique.
Restate the problem in a large context.
Broaden the focus: How can we achieve patients’ satisfaction?
3-Broaden the focus
Initial statement : Should we change the hospital’s policies?
Initial statement:How can we
boost the health
outcomes?
Redirect focus: how can we eliminate barriers to
health care .
It is often the most difficult but also the most productive.
Ask “why” of the initial problem statement then formulate a new problem
statement base on the answer. Then Ask” why” again, and again. Repeat this process a number of times until the essence of
the “real” problem emerges
Why?:Because many clients are not satisfied by
the care we provide.
Initial statement :How can we improve the quality care in
our unit ?
Restatement: how can change the care provided to the client in order to satisfy
their needs ?
Why?:Because the main role of nursing care is to satisfy the client needs.
Restatement: How can we readapt the nursing care plan
with the client needs? Why: Because the nursing care
plan must be focused on the satisfaction of client needs
Restatement: How can we change our nursing care plan?
Why?: Because we need a new nursing approach that fits our
clients need
Restatement: How can we assess the patient needs in order to choose the more adapted nursing care ?
Why: Because each patient shall be treated as a whole,
irreplaceable and unique person.
Principle problem has emerged:How to improve the quality of care in our
department by changing the nursing care plan provided to our client in purposive manner.
CONCLUSION
Restating the problem in the health care settings is a key technique to show our clients, colleagues and managers that the nurse has listened and understands what they have articulated. It also gives the nurses as health professionals a new perspective on the situation to get better outcomes.
REFERENCES
British Medical Association (2004) Safe Handover: Safe Patients. Guidance on Clinical Handover for Clinicians and Managers. BMA, London.
Christie P, Robimnson H (2009) Using a communication framework at handover to
boost patient outcomes. Nursing Times. 105, 47, 13-15.
Morgan,D.(1998).The thinker’s toolkit:14 powerful techniques for problem solving,59-71