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Go MAD Thinking

Dominic Jackson

Go MAD ThinkingPocket Gate Farm

Off Breakback RoadWoodhouse Eaves

LeicestershireLE12 8RS

T: 01509 891313dominic.jackson@gomadtech.com

What we are best known for

www.gomadthinking.com

THINKING ACTIONS RESULTS

• Leadership & Management Development

• Talent Management & Development

• Employee Engagement

• Business Improvement

• Change Management

• Cultural Transformation

• Strategy Development & Facilitation

• Coaching

• Personal Effectiveness

• Changing Mind-Sets

…that delivers

measurable

bottom lin

e impact

…that delivers

measurable

bottom lin

e impact

Go MAD Background

www.gomadthinking.com

Go MAD Thinking was formed in 1997 following research commissioned to understand what people naturally do when making a difference. Our conclusions were what we now know as the seven 7 key principles and 11 critical links that form our Solution Focused Thinking Frameworks (on next slide)

Since 1997 we have worked with many organisations across a wide range of sectors across over 40 countries. Our focus is to apply our thinking methodology to take different actions to improve tangible results, in essence Make A Difference.

Our unique methodology enables us to work in any organisation. Our powerful and engaging approach is achieved through combining the Go MAD tools and techniques with internal expertise. We take current business issues, challenges and opportunities and develop the relevant skills, tools and techniques to identify solutions and generate a plan for execution.

A recent programme for a customer service division of a major financial services organisation, provided them with Go MAD knowledge and tools to tackle key business issues such as call volumes, levels of post, control processes and reduction of costs. The Go MAD coaching methodology was used to influence the wider business including Regulatory, IT and other colleagues across a business of 4,500 people. The power of the Go MAD toolkit and common language enabled them to effectively collaborate and engage key stakeholders to resolve these challenges and realise measurable differences exceeding £5million in just nine months.

What makes us unique?

www.gomadthinking.com

The Go MAD® Framework

The Go MAD® Strategic Development Framework

Methodology founded on research and proven in practice

Collaborative Implementation Process

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An end to end approach – a client/supplier partnership

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Tailored Solutions

Examples of measurable differences made

www.gomadthinking.com

- the design, launch and evaluation of an innovation scheme for 7500 people (over 500 sites) resulting in 76% employee engagement, 630 team entries with just the top 5 entries providing cost savings of £264,000.

- savings in recruitment costs of over £500,000

- the lease of 15 properties previously unoccupied for a combined 50 years.

- innovations in 85 convenience stores providing over £1.1m additional profit p.a.

- 1000 new retail customers

- increased and faster occupancy rates in pub/restaurants resulting in over

£300,000 profit p.a.

- 37% increase in pharmaceutical product sales

- 100% increase in pharmaceutical service referrals

- increase in successful aggressive growth plan funding applications from 30 to

80%

- strategy development to increase revenues from $400m to $750m within 3 years

- 23m Euro sales and retention of key accounts

- process efficiency in clearing 6 - 8 week backlogs of insurance policy documents

- improved mystery shopping results from 75 - 95%

Examples of large business improvement results

www.gomadthinking.com

- 500 employees all having 90-day challenges relevant to key operational objectives resulted in business turnaround from loss making to 11% net profit margin.

- employee satisfaction increasing by 70%

- employee turnover reducing by 100%

-client retention improving by 20% (to 99%)

- winning consecutive national industry awards

- improving customer services by 8.3% to 97.3%

- improving paperwork processing targets by 30%

- saving £50m on capital expenditure project

-improving project management utilisation of resources by £1.5m

-a global campaign to identify and trade 1000 "gems" - practical ideas that have made a business difference that others could adopt.

Go MAD Thinking Clients

www.gomadthinking.com

1181183MAMRC Aon Arcadia GroupAurum HoldingsAvivaBakkavorBarclays Bank (Global Sourcing)BDO Stoy HaywardBootsBristol Myers-SquibbBritish SugarCarillionCastle College NottinghamCereal Partners UKCeridianChelsea FCCisco SystemsCoventry Building SocietyDePuy Johnson & JohnsonDollond & AitchisonEdexcelEurostarEver So Sensible Bars LtdEverards BreweryFirst GroupGallaherGatehouse Bank

GE HealthcareGovernment Office for the East MidlandsHawes Signs Huntsman Advanced MaterialsHyde Housing GroupIndesitJohnson Matthey Catalysts Johnston PressJust Housing Krispy KremeLloyds Banking Group (General Insurance)Matalan Mercer Midcounties Co-operative Mid Essex Hospital TrustMinistry of Defence National Grid Wireless Newham PCT NpowerNorthern FoodsNorthern Rock Novozymes Biopharma O2 OCS Pirelli Tyres Pitney BowesPrecision Castparts Corporation QBE Insurance

Ralph Trustees Ltd Reading AgencyResolutionRolls-Royce plcRoyal & SunAllianceRoyal MailSalisbury NHS TrustScottish Media GroupSelect Service PartnersSevern Trent plcSouth Somerset PCTSouth Yorkshire PoliceSport EnglandSTA TravelSuperdrug Stores plcTACTThe Grove HotelThe Manchester Commonwealth GamesTibbett & BrittenTUIUniversity of BirminghamVisit ScotlandVolkswagen Financial ServicesVolkswagen GroupWest Notts CollegeWolseley UKYork City LibrariesZurich Financial Services