results for st. jude’s anglican home the osa’s provincial ...€¦ · “xxxs is a marvelous...
TRANSCRIPT
Results for St. Jude’s Anglican HomeThe OSA’s Provincial Residential Care Survey
2016/2017
Presentation OverviewOverview of the project’s objectivesBackground on the Resident and Most Frequent Visitor (MFV) surveysOur results at St Jude’s• Response rates• Overall Quality of Care rating• Summary of results• Strengths and Areas for Improvement
What next? 2
BackgroundTo provide the opportunity for all residents living in BC’s long-term care homes the opportunity to have a voice by providing feedback on the quality of their care. To survey each resident’s most frequent visitor about their perceptions of their loved one’s care and about their own experiences in the care home.To identify systemic issues in long term care.To identify areas of strengths and opportunities for improvement at the care home level.All care homes that receive public funding were included in the OSA’s survey.
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Survey Methodology
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* Please Note: A small number of residents were not included in the survey. For example, residents who live in a designated behavioural or special care unit, who were at the end-of-life at the time of the onsite survey, or who posed a safety risk to the volunteer interviewers.
Resident Most Frequent Visitor
Who was included? All residents* Matched sample
How was the survey conducted?
In-person interview (conducted by a
trained Volunteer Interviewer)
Mailed Survey(paper-based or
online)
When was the survey conducted?
November to December 2016
April to June 2017
Groups or Themes of Questions
PrivacyFood & MealsSafety and SecurityComfortMake Daily DecisionsRespect by StaffStaff Responsiveness
Staff-Resident BondingActivitiesPersonal RelationshipsTheir MedicationsTheir DoctorTheir general physical and emotional health
The surveys included questions asking Residents and MFVs to evaluate their experiences and satisfaction and those questions
are organized into the following groups/themes:
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Who Participated in the Surveys?
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of St. Jude’sResidents
(19 residents completed an interview)
37% 51%of St. Jude’s
Most Frequent Visitors(27 MFVs completed a survey)
Comments from ResidentsResidents
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“Staff respect my opinion I think. I never have much trouble with the staff. They are good workers. I've had
no trouble with staff. Staff are very kind.”
“I needed to go to the toilet this morning and it took half an hour and nobody came.
I had to do it myself- a safety risk!”
Comments from Families/VisitorsFamilies/Visitors
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“XXXs is a marvelous home that the staff, without exception are caring + compassionate, gentle + careful. It is a small homey + warm home. The food is well
prepared + plentiful. Because each resident different there are times when a resident requires an inordinate amount of attention yet the staff respond with great patience. My wife has been a resident for 3 years + now unable to stand, see, or talk coherently. XXXXs keeps her warm + peaceful, + make every effort to involve her in
the activities.”
“I would ask to have more variety in food to suite different race background. For different culture of patient, better food can make
them to be happier to stay in XXXX. If the chef may taylor a little bite to different race patient for food. That would be great maybe on the weekend to cook something that other small group of patients may like. Learn different cooking style etc. Those patients whose brain
not functioning normally but they may still can taste food. Give more varieties of food please!”
Overall Quality: Residents
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Poor Fair Good Very Good Excellent
60%
50%
40%
30%
20%
10%
0%
8%
17%
42%
33%
0%3%
12%
35% 35%
15%
Overall, how would you rate the quality of care and services at St. Jude’s Anglican Care Home?
St. Jude's Results
BC Average
Overall Quality: Family/Visitors
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Poor Fair Good Very Good Excellent
60%
50%
40%
30%
20%
10%
0%0% 0%
12%
40%
48%
2%
9%
22%
39%
28%
Overall, how would you rate the quality of care and services at St. Jude’s Anglican Care Home?
St. Jude's Results
BC Average
Likelihood to Recommend: Residents
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Never Rarely Sometimes Most of the Time Always
60%
50%
40%
30%
20%
10%
0%
5%
0%
12%
24%
59%
6%4%
13%
34%
43%
Would you recommend St. Jude’s Anglican Care Home to others?
St. Jude's Results
BC Average
Likelihood to Recommend: Family/Visitors
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Never Rarely Sometimes Most of the Time Always
80%
60%
40%
20%
0%0% 0%
7%
15%
78%
3% 3%
10%
27%
57%
Overall, how would you rate the quality of care and services at St. Jude’s Anglican Care Home?
St. Jude's Results
BC Average
Want to live in St Jude’s: Residents
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No Yes
100%
80%
60%
40%
20%
0%
25%
75%
39%
61%
Do you want to live here?
St. Jude's Results
BC Average
Want to live in St Jude’s: Family/Visitors
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No Yes
100%
80%
60%
40%
20%
0%
4%
96%
8%
91%
Do you want your loved one to live here?
St. Jude's Results
BC Average
Results by Theme
15Physi
cal E
nvironment
Medicatio
ns
Staff R
esponsiv
eness
Caring S
taffFo
od
Physicia
n Care
Personal C
ontrol
Socia
l Life
Hand Cleaning
100%
80%
60%
40%
20%
0%
94%89% 89%
72%69%
63%58%
45%
36%
71%75%
53%57%
24%
67%
31%
Most Frequent Visitor
Resident
Discussion
Do the scores for any of these questions surprise you? •Why?•Why not?
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What do we go from here?
Thinking about your survey results, what stood out for you?• Did the results validate any assumptions you had about the
experiences of your residents and MFV’s? Or not?
What next? • Share results with your residents• Share results with the family members/visitors of your
residents• Work together -- residents, MFV’s, care staff and leaders -- to
choose areas for improvement and ideas for tests of change
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Region Contact Information
BC Patient Centred Measurement Working Group
Serena Bertoli-Haley [email protected]
The BC LTC Consultation Group Member
Karen Condon [email protected]
Contacts
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If you would like additional information or have any questions about the survey process and results, please reach out to:
Action Timeline
Low “SOCIAL LIFE”• Loneliness, boredom and helplessness interviews
with all residents and individualized recreation/rehab/spiritual care plans DONE
Share results with staff
Share results with families
Meet with residents to better understand
DONE and ongoing
PARTIALLY COMPLETED
November 2017
What we are doing with the results
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