Presenting… Presenting…

the Nuts & Bolts of the Nuts & Bolts of Resumes & Cover LettersResumes & Cover Letters

Jennifer Godbold, Career Advisor/TrainerJennifer Godbold, Career Advisor/TrainerQuestion &/or Comments: Discovery4Wellbeing@yahoo.com

Discovery4Wellbeing: http://asanctuary4wellbeing.webs.com/

Jennifer worked for Sutter County Superintendent of Jennifer worked for Sutter County Superintendent of Schools Office & the Sutter County One Stop as a Career Schools Office & the Sutter County One Stop as a Career Advisor & trainer for about eight years. During that time Advisor & trainer for about eight years. During that time she provided assistance to youth & adults in work she provided assistance to youth & adults in work readiness activities (i.e. career and job fairs), workshops readiness activities (i.e. career and job fairs), workshops & counseling services. Additionally, she acted as a & counseling services. Additionally, she acted as a liaison to connect business & education throughout the liaison to connect business & education throughout the community. She also provided this resume and cover community. She also provided this resume and cover letter training to Beale AFB for a couple of years. This letter training to Beale AFB for a couple of years. This training for those who were about to separate from the training for those who were about to separate from the military. She now lives and works in UT as an educator.military. She now lives and works in UT as an educator.

- - MS in Educational Counseling, PPS Credential

- BS in Zoology (human biology emphasis)

- Train-the-trainer Certified, CSU Sacramento

TYPES OF RESUMES NORMALLY USED IN TYPES OF RESUMES NORMALLY USED IN JOB SEARCH:JOB SEARCH:

ChronologicalChronological

FunctionalFunctional

Combination Combination (Many mixtures of chronological & functional)(Many mixtures of chronological & functional)

THERE’S A NEW RESUME IN TOWN…THERE’S A NEW RESUME IN TOWN… Scannable Resume Scannable Resume (Electronic Resume or (Electronic Resume or

Keyword Resume or Scanner-friendly Resume)Keyword Resume or Scanner-friendly Resume)

• Use a Chronological Resume when you have good work history and are staying in the same career.

• Use a Functional Resume when you have gaps in employment or are changing careers.

• Use a Combination (Chronological & Functional) Resume when you are in the Military, Federal Jobs or Transitioning Careers.

• Use a Scannable Resume (Keyword Resume) format when sending your resume will be pre-screened by an automated computer system, via email or when sending your resume through an application system on a website.

• The Resume Verses the Curriculum Vitae. The difference is the Resume is more of a quick summary; easy to read, with just enough details to let the employer know you have the necessary skills and education. The Curriculum Vitae is more to show what an applicant has studied, researched, taught or written (i.e. professors, researchers, or author).

General Guidelines for Using Different Types of Resumes…

General Guidelines Chronological or Functional Resume

• Use an easy to read font

• Use quality resume paper

• Use size 12 point font (no less than 10) for the body of the Resume

• A Resume should only consist on one page. Here are some exceptions: Military, Federal jobs, Nurses, or CEO’s

• Use Headings: * Bold font * Use all caps * Use approximately two point font sizes larger than the body of text

• Do spell check & review for grammatical errors, but also get feedback from others (spell check doesn’t have all the answers)

• Save Resumes & Letters of Interest (Cover Letters) on a storage media, such as a 3.5 computer disk, CD or memory stick

• Be willing to review & adapt for different positions for which you apply (save each with job titles & dates)

• Use adjectives to describe duties for job experiences (use job description to choose those adjectives)

• Use bullets to itemize relevant duties (highlighting skills that are in the job description & relevant for the job)

• You can use volunteer experience to show knowledge, skills, & dependability

• Use professional vocabulary & grammar (not slang)

• When using acronyms, spell them out at least once and next to the word put the acronym in parenthesis

• Don’t write the job description verbatim; however, write achievements & use key words that are written in the job description or on the employer’s website.

• Put the most important headings at the top of the resume. Read the job description and judge accordingly (i.e. education, licenses, relevant skills, work experience). Additionally, if the education is more than two years old, or is not pertinent to the job, it can go at the bottom of the resume or not at all.

RESUME WARNINGS:

• The purpose of a resume is to get you an interview, not to vent or tell the employer about your personal issues.

• Be careful not to shift tenses when you are writing your resume (i.e. if you are writing about a past experience, then keep it in the past).

• Carefully consider what personal information you include on a resume. This would include previous work dates of more than 10 years (in most cases), because discrimination sometimes occurs.

• When including hobbies, make sure they will enhance your qualifications for getting the job. Never include age, marital status or physical attributes, because these really are discriminatory factors.

JOB OBJECTIVE: A job objective should be listed at the top of each resume. It should be Specific for each job (Don't worry about flowery words; be specific & professional)

CAREER PROFILE: Another way to state the career you seek

SUMMARY OF SKILLS: Highlight your skills (bullet statements)

SUMMARY STATEMENT: Write a statement about your personality or skills that makes you a good fit for the employer.

RELEVANT SKILLS: (List w/ bullets or aligned tabs)

RELEVENT EXPERIENCE: (Chronological is preferred by employers = Includes dates & every job in order)

VOLUNTEER EXPERIENCE: Show how your experience would help you be qualified for that position & benefit the employer.

EDUCATION: (If more than two years old or not pertinent to job, then put at the bottom of the page)

LICENSES/CERTIFICATIONS: Should be relevant to employment; list expiration date &/or when they were acquired

PROFESSIONAL AFFILIATIONS: List professional clubs and services rendered

TRAINING: List training that lead to certifications or certificates of completion

RELEVANT COURSES: List training that didn’t lead to a degree, but shows knowledge in a needed area

SOME OF THE HEADINGS SOME OF THE HEADINGS

YOU MIGHT USE ON A RESUME…YOU MIGHT USE ON A RESUME…

Chronological Resume Format

FIRST, LAST NAMEStreet, City, State, Zip CodeE-mail AddressPhone Number

CAREER PROFILE: (If possible, be very specific for each job you are applying for)

SUMMARY OF SKILLS: (List w/ bullets or aligned tabs)

EXPERIENCE: (Chronological is preferred by employers and lists every job in chronological order (most recent job first), and includes dates)

Name of Business, City, State Date (month/year)Job TitleList Job duties

Name of Business, City, State Date (month/year)Job TitleList Job duties

*You can also include volunteer work experience, and show how it would benefit your next employer.

EDUCATION: If more than two years old or not pertinent to job, then put at the bottom of the page

Chronological Resume

• No gaps in employment

• Same Career

• Dates are Included

Suggestions:Suggestions:

•Don’t worry about putting the business name in all caps., but focus on bold print for the job

title.

Suggestions:Suggestions:

•It’s better to state a month and a year start & end date when listing your employment history

Suggestions:Suggestions:

•It would be better to use bullet statements or a shorter paragraph, that was easier for the employer to glean info.

BASIC FEDERAL GOVERNMENT

RESUME FORMATRESOURCE:

http://images.military.com/transition/tap3_4.pdf

*Altered for space & preference & used for educational purposes only

Mary LouAnne Jenkins123 Pearl StreetRockville, Maryland 12345Telephone: Daytime (111) 222-3333 / Evenings (444) 555-6666Email: MaryLou@email.comSSN: 123-45-6789

PERSONAL INFORMATIONCountry of Citizenship: United States of America.Veteran Status: 10 Point Veteran (see attached documentation).Reinstatement Status: Not Eligible.Civil Service Status: No prior civil service appointment.

PROFESSIONAL OBJECTIVE: Equal Employment Specialist, GS-260-12, DD Form 0028

SUMMARY• Over 15 years of professional experience with the public.• Personable and persuasive in communicating creatively with thousands of customers from all cultures and economic levels.• Proven skill in persevering to solve customer’s problems.• Self-motivated and confident in making independent decisions.• Very well organized and able to meet deadlines.

WORK EXPERIENCEEqual Employment Opportunity (EEO) Counselor, October 19XX to presentUnited States Air Force, 123 Alameda Avenue, Lowry Air Force Base, Colorado 12345$29,000 per annum/plus excellent benefits/40 hours per weekDoug Ridenour (999) 989-9898• Assist employers with equal employment opportunity (EEO) complaints, question and inquiries.• Supervise a staff of five. Coordinate work schedules, organized work flow, trained new personnel, and served as office manager.• Orient new employees in personnel procedures and EEO guidelines.• Instruct military training regarding EEO procedures and activities.• Counsel military members in their rights and responsibilities concerning on-the-job problems and issues.• Organize administrative processing of EEO claims, increased the productivity of the EEO section by 45 percent.

ADDITIONAL SKILLS• Fluent in Spanish, French and English• Proficient in Macintosh and IBM Hardware• Efficient in the use of MS Word, WordPerfect and Harvard Graphics• Typing Speed: 85 words per minute

MEMBERSHIPS• Member of the Air Force Reserve• Member of the Rockville Chamber of Commerce

CERTIFICATE/LICENSURECertificate of Qualification for EEO Operations, 19XX

HONORS, AWARDS AND SPECIAL ACCOMPLISHMENTSAir Force Achievement Medal, 19XX

Joe Techy2008 Western 8th street, San Diego, CA 98876912-767-0087 rwhitevan@msn.com

CAREER PROFILE: Senior Technical Support Analyst Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

Technical Skills:Linux/Unix · Windows 9x/NT/2000/XP · Oracle · FoxPro · DBase II

C · C · BASIC · MS Office · MS-Money · Encarta

Professional Experience:

Technical Support Enterprises -Wichita, Kansas June 2002 - Present

Mentor/ Escalation Support (8/2003 - - present)· Promoted to Mentor, handling escalation processes and mentoring other support professionals while working via phone, email, and chat.

Technical Support Manager for Microsoft Money account (6/2003 - 7/2003)· Promoted from frontline support professional to second-tier technical support manager, supervising frontline phone support for Microsoft Corporation for Money, Encarta, PC Games, and other similar products.· Responsible for the strategic development and implementation of cost-effective training and support solutions that are designed to provide improved productivity, streamlined operations, and faster access to critical information.· Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.· Utilize NICE Application and AVAYA program to manage call center metrics, lead call calibrations, and perform random-sample audits on email and chat sessions.

Quality Monitoring Lead (12/2002 - 5/2003)· Participate in quality assurance procedures, verifying sales calls taken by the other agents, provide constructive feedback to agents, and adhere to the specific support levels that have been purchased by the client.

Support Professional for Chase Bank (9/2002 - 12/2002)· Provide comprehensive system support, configuration, maintenance, and training for Providian Bank and promoted value added products and services for existing clients.

Education•BS in Computer Science•Independent Colleges Online - 2002

Resource: Resource: http://jobsearch.about.com/od/samplerehttp://jobsearch.about.com/od/samplere

sumes/l/blitresume.htmsumes/l/blitresume.htm

*Altered for educational purposes*Altered for educational purposes

1 Type of Functional Resume Format

First, Last NameStreet, City, State, Zip CodePhoneCell PhoneE-mail Address

JOB OBJECTIVE: If possible, be specific for each job

RELEVENT SKILLS:*Next use headings that represent relevant skills that the job description is looking for, & then type bullet statements below each heading which show your relevant skills.

(SAMPLE HEADINGS: TEAM PLAYER, LEADERSHIP SKILLS, ETC)

LEADERSHIP SKILLS

BUSINESS & COMPUTER SKILLS

COMMUNICATION SKILLS

EDUCATION: (MOST RECENT & RELEVANT 1ST)

Degree, University, City, State Degree, University, City, State

LICENSES/CERTIFICATIONS: Should be relevant to employment; list expiration date &/or when they were acquired

Functional Resume• No Dates usually

• Relevant Experience Only (gaps)

• Focuses on labeling applicable skills

LINDA MOWRY348 Somerset RoadHayward, CA 9454(510) 123-4567

OBJECTIVE:A position as Sales Coordinator, Representative or Account Executive.

SUMMARY OF QUALIFICATIONS:• Twelve years successful experience in direct sales of a range of products and

services. • Extensive practical hands-on experience as co-owner and manager of a small

business. • Motivated and enthusiastic about developing good relations with clients. • Effective working alone or as a cooperative team member. • Professional in appearance and presentation.

RELEVANT SKILLS:

SALES & NEW ACCOUNT DEVELOPMENT • Increased a small publication's advertising revenue through market research and

promotion. • Developed new distribution outlets for a special-interest magazine in Northern

California- Made cold calls and follow-up visits to retail outlets throughout the region.- Organized detailed routebooks and financial recordkeeping.- Successfully increased readership by more than 40 percent over a two-year period.

CUSTOMER RELATIONS • Served as vendor representative for Jana Imports:

- Coordinated product information and distribution for 75 field representatives and major accounts.- Promoted giftware products at trade shows throughout the region. - Handled face-to-face contacts with new and established customers.

• Oversaw the production of advertising and its placement in major trade publications.

ADVERTISING, MARKETING, DISTRIBUTION • Organized and styled merchandise for effective presentation in a 20-page giftware

catalog. • Kept accurate, current computer records of inventory, international suppliers,

brokers, shippers, etc. • Handled all aspects of order taking and processing, both at Bill's Dairy and Jana

Imports.

FULL NAMEAddressPhoneEmail

JOB OBJECTIVE: Be Specific for each job

SUMMARY OF QUALIFICATIONS

RELEVANT SKILLS:

LEADERSHIP SKILLS

BUSINESS & COMPUTER SKILLS

RELEVANT WORK EXPERIENCE:

Job Title DateName of Business, Address, Phone, Supervisor’s name (optional)

Job Title Date

Name of Business, Address, Phone, Supervisor’s name (optional)

EDUCATION:

1 Type of 1 Type of Combination ResumeCombination Resume

Joe Combo1021 Main Street

Green Bay, WI 54301920-462-7689

OBJECTIVE: An entry-level position leading to a career in investment or financial analysis using analytical, organizational, and communication skills.

EDUCATION: University of Wisconsin- Green Bay, Green Bay, WisconsinBA in Psychology, May 2006, GPA 3.4/4.0

ANALYTICAL SKILLS: Reporter, Fourth Estate, University of Wisconsin-Green BayDeveloped strategies for interviewing and article-writing. Planned best approach to take in presentation of issue. September 2004-June 2005

ORGANIZATIONAL SKILLS:Hostess, Country Inn and Suites, Green Bay, WisconsinCoordinated waitresses and scheduled break times. Handled cash and credit payments. Planned customer-seating patterns. Winter break 2005

COMMUNICATION SKILLS:Public Relations Office Assistant, Alumni Affairs, University of Wisconsin - Green Bay Acquired public relations abilities through alumni communications. Designed reunion weekend signs and posters.  March 2003-June2002  

References Upon Request

Combo Resume• Use when your job and activity titles are not in direct alignment with the

job you are applying for, but you want to still highlight impressive work history.

• When you are applying for a different job, but it still requires the same or similar skills

Marjorie Barnes 9931 Sargasso Terrace,Pasadena, CA 91050 (626) 555-6313 MarjiB@aol.com

 

OBJECTIVETo contribute to your organization's success through the use of exceptional customer service, managerial, and people skills.

QUALIFICATIONS• Solid managerial and administrative experience • Exceptional versatility and adaptability. • Dedication and drive as a hard-working individual.• Superlative communication and team-building skills. • Ability to manage multiple tasks in a pressured environment

PROFESSIONAL SKILLS

INTERPERSONAL AND TEAMWORK SKILLS• Entrusted to process confidential employee records such as salary changes, vacation/absenteeism reports, and performance appraisals.

• Interacted with a wide variety of personalities while scheduling meetings/appointments and making travel arrangements for executives.

CUSTOMER SERVICE AND SALES SKILLS• Interacted with clients and utilized excellent organizational skills to arrange and coordinate special events that include weddings, receptions, and holiday parties, as well as everyday lunch and dinner planning.

• Delivered excellent customer service and conducted in-house sales promotions while functioning as food server, beverage server, and hostess.

• Oversaw daily sales operations at country club.

MANAGERIAL AND SUPERVISORY SKILLS• Proved multi-tasking abilities by scheduling and supervising staff, consisting of kitchen workers, bartenders, and food servers while functioning as clubhouse assistant manager at country club and simultaneously serving as pool manager and swim instructor.

• Served as right hand to lead managers of entertainment company in an administrative assistant capacity.

QUANTITATIVE SKILLS• Completed and submitted invoices and process for payments. • Handled expense reports with account summaries. • Consistently entrusted with large sums of money. • Managed petty cash, payroll, inventory, member statements, accounts receivable, and payable.

COMPUTER SKILLS• Proficient in using personal computer skills through CompUSA training in such programs as Microsoft Windows, Microsoft Word, Excel, Access, PowerPoint, and Visio. Additionally, use WordPerfect, Lotus 1-2-3, Peachtree, Microsoft Publisher, ClarisWorks, First Choice and First Publisher for word processing, spreadsheet, and graphic design, including internal/external correspondence, reports, procedure manuals, and presentations. Create and distribute a variety of reports using Access and Excel.

EMPLOYMENT HISTORY• Administrative Assistant, Blue Ribbon Technologies, Inc., Pasadena, CA, 4/98 to Present Beverage Server, The Brew Station , Pasadena, CA, 11/97 – 4/98

• Office Manager, City of Entertainment, Pasadena, CA 1/97 – 12/97 Bellringer Buffet , Pasadena, CA, 8/96 – 12/96

• Clubhouse Assistant Manager, Golden Bear Country Club , Pasadena, CA, 2/94 – 8/96

Combo Resume SampleResource: http://www.quintcareers.com/resume_sample_11.html;

March 14, 2007 *Altered for educational purposes

A SCANNABLE RESUME, KEY WORD RESUME, ELECTRONIC RESUME (BY EMAIL) OR SCANNER-FRIENDLY RESUME

These are resumes formatted in a specific way, so that they can be read by an automated tracking system which will perform the initial pre-screening process.

Examples:

• A resume scanned into the computer through a scanning machine, and saved in a different format (PDF or jpeg). Then sent by email or through an online application process, to be pre-screened by an automated tracking system.

• A Microsoft Word document pasted into a website resume box to be pre-screened by an automated tracking system

•A MS Word document uploaded into an online application system to be scanned by an automated tracking system.

•Attached MS Word Document (Resume) saved in a “Plain-Text” format, and will be emailed to the employer.

DEFINITION OF TERMSDEFINITION OF TERMS…

ASCII

ASCII is an acronym that stands for American Standard Code for Information Interchange. ASCII is plain-text formatting language that can be read by any computer tracking software. Here are some guidelines when typing a resume with this ASCII format:

• The length of each horizontal line on a page should be between 65 and 80 characters (1 inch margins)

• As you get to the end of each line, only use hard returns (use the return key) instead of word wrap

• Don’t use bullets in ASCII format (use asterisks or dashes)

• Avoid punctuation whenever possible (If you need to use punctuation, then it is strongly suggested that you don’t have it touch the word before or after the word; it can distort the translation of the word.

• Don’t use bold, italics, underlining or shadows

• Avoid graphics or extra lines and boxes

• One way to distinguish between statements or to list a phone number without punctuation is to provide white space between words and numbers. It’s also good to separate a paragraph and the next heading by one vertical space between them.

• Use a fixed width font, 10-12 point size (i.e. Courier, Tahoma, Verdana, Helvetica, Arial, & Times New Roman)

• Use left justification for the whole resume

• Uses all capital letters for your headings (this will help define sections of interest)

DEFINITION OF TERMS

BUZZ WORDSA term used when a human-being (not a computer) does the pre-screening, and they are looking for specific action words that are important to the job itself, and/or industry.

KEY WORDSA term used when automated systems are tracking specific words for the purpose of pre-screening resumes. The tracking system is usually looking for nouns.

E-RESUMEA resume adapted to ASCII format (no bullets, simple font, etc), and sent by email.

HITWhen an automated tracking system searches for a keyword and finds it.

DEFINITION OF TERMS

Scannable Scannable ResumeResume

Electronic ResumeElectronic ResumeScanner-friendly ResumeScanner-friendly Resume

Use basic, easy to read fonts (Arial, Times New Roman)Use basic, easy to read fonts (Arial, Times New Roman)

No bullets (can use asterisks or dash)No bullets (can use asterisks or dash)

Avoid using graphics, tables, underlining words, bold Avoid using graphics, tables, underlining words, bold font and italicsfont and italics

Stay away from using symbols such as “&” in place of Stay away from using symbols such as “&” in place of the word “and”the word “and”

Use key words that might be scanned by the computer Use key words that might be scanned by the computer and the employer. and the employer.

Become familiar with the company website & details of Become familiar with the company website & details of the job descriptionthe job description

-Include their keywords -Include their keywords

-Follow their instructions-Follow their instructions

The general reason for keeping the resume simple is that many companies are pre-screening incoming resumes with scanning software that doesn’t always interpret the information the way it

was intended. And so sometimes an employer my not even get to see a qualified candidate just because the computer

misinterpreted the contents of the resume.

AMY MATTHEWS

Harvard University Box C-23123 Cambridge, MA 02138 Phone: 617-555-1849 E-mail: amatthews@harvard.edu

OBJECTIVE Health management position utilizing my education and skills with a growing firm.

QUALIFICATIONS SUMMARY Several years experience and education in health management, leading to the development of communications, client relations, order processing, interpersonal, accounting, marketing, health policy, leadership, and management skills.

SYSTEMS SKILLS Microsoft Office, HTML/Web publishing, WordPerfect, PageMaker.

HEALTH MANAGEMENT EXPERIENCE-Assistant to the Director, Stacey G. Houndly Breast Center Foundation. *Public Health Representative, Cambridge Area Public Health Administration. -Coordinator, Harvard University Public Health Awareness Week, 1996, 1997.

COMMUNICATIONS EXPERIENCE -Solicited donations from Harvard alumni and parents for Harvard University while serving as a phone-a-thon caller on several occasions. -Honed interpersonal communications while volunteering for a political campaign through distributing literature door-to-door, fielding questions, and making phone calls to local constituents.

EDUCATION B.S., Harvard University, Cambridge, Massachusetts -Major: Health Sciences -Minor: Management

Scannable Resume Scannable Resume SampleSample

You can write a narrative and use commas ( , ) to separate the list of education, skills and experience that should be included.

You can use hyphens (-) or an asterisks (*) in front of each statement; to define them under their skill sets.

Dictionary Of Occupational Titles 12 AIR TRANSPORTATION OCCUPATIONSThis group includes occupations concerned with fueling, cooling, heating, and ventilating aircraft; repacking parachutes; and related minor repair and maintenance activities.

•912.167-010 DISPATCHER (air trans.) alternate titles: airplane dispatcher; helicopter dispatcher

•912.364-010 AIRPORT ATTENDANT (air trans.) •912.367-010 FLIGHT-INFORMATION EXPEDITER (air trans.) •912.367-014 TRANSPORTATION AGENT (air trans.) alternate titles: departure clerk; operations agent;

•912.662-010 IN-FLIGHT REFUELING OPERATOR (military ser.) •912.663-010 AIRPORT UTILITY WORKER (air trans.) •912.682-010 AIRCRAFT LAUNCH AND RECOVERY TECHNICIAN (military ser.) •912.684-010 PARACHUTE RIGGER (air trans.) alternate titles: parachute packer •912.687-010 LINE-SERVICE ATTENDANT (air trans.)

JOB DESCRIPTIONDOT: Dictionary of Occupational Titles http://www.occupationalinfo.org/contents.html

CODE: 912.663-010 Buy the DOT:CODE: 912.663-010 Buy the DOT:Download/Diskettes/CD-ROM TITLE(s): AIRPORT UTILITY WORKER (air trans.) TITLE(s): AIRPORT UTILITY WORKER (air trans.)

Services aircraft, working as member of crew, performing any combination of following tasks: Directs incoming and outgoing aircraft near terminal area to

assist pilot's maneuvering of aircraft, using visual hand or light signals. Operates service vehicles to replenish fuel, water, and waste system

chemicals and to remove liquid waste. Cleans exterior or interior of aircraft, using portable platform, ladders, brushes, rags, waterhose, and vacuum.

Positions and removes boarding platform to unload or load aircraft passengers. Unloads and loads luggage and cargo from aircraft, using tow

truck with luggage carts. Traces lost baggage for customers and prepares lost baggage claims.

GOE: 05.12.06 STRENGTH: H GED: R3 M2 L3 SVP: 4 DLU: 86

JOB DESCRIPTION...O*Net Online: http://online.onetcenter.org/

Summary Report for:43-1011.01 - First-Line Supervisors, Customer Service

Tasks• Supervises and coordinates activities of workers engaged in customer

service activities.• Plans, prepares, and devises work schedules, according to budgets

and workloads.• Observes and evaluates workers' performance.• Issues instructions and assigns duties to workers.• Trains and instructs employees.• Hires and discharges workers.• Communicates with other departments and management to resolve

problems and expedite work.• Interprets and communicates work procedures and company policies to

staff.• Helps workers in resolving problems and completing work.• Resolves complaints and answers questions of customers regarding

services and procedures.

Knowledge...Skills...Abilities...

RANDOLPH AIR FORCE PERSONNEL: https://ww2.afpc.randolph.af.miL/ Vacancy AnnouncementSTATES AIR FORCE (USAF)AIR FORCE PERSONNEL CENTER (AFPC)   Vacancy Announcement Number:

Duty Location: BEALE AFB (MARYSVILLE/YUBA CITY) Who May Apply: Open to candidates with noncompetitive appointment eligibility listed below.

Opening Date: 08/30/2006Closing Date: 09/05/2006  

QUALIFICATION REQUIREMENTS: This demonstration of experience is to be addressed for each evaluation criteria. DoD Policy on Employment of Annuitants: Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. For more information on this policy please go to http://www.cpms.osd.mil/fas/staffing/pdf/rem_ann.pdf THIS ANNOUNCEMENT WILL RESULT IN A 90-DAY REGISTER THAT MAY BE USED TO FILL LIKE VACANCIES FOR 90 DAYS FROM THE CLOSING DATE. APPLICANTS MAY BE REFERRED FOR CONSIDERATION ONLY AFTER ALL QUALIFICATIONS AND ELIGIBILITY REQUIREMENTS ARE MET. REFERRALS WILL BE MADE AS VACANCIES OCCUR. QUALIFICATION REQUIREMENTS: Applicants will be rated in accordance with the OPM Qualification Standard Handbook X-118C; (e.g. WG-8200 Aircraft Pneudraulic System Mechanic Family, dated May 1969). Although a specific length of time and experience is not required for most blue-collar positions, you must meet any screen-out element listed, and show through experience and training that you possess the quality level of knowledge and skill necessary to perform the duties of the position at the level for which they are applying. Qualification requirements emphasis is on the quality of experience, not necessarily the length of time.

KNOWLEDGE, SKILL AND ABILITIES (KSA's): Ability to do the work of an Aircraft Pneudraulic Systems Mechanic without more than normal supervision (SCREEN-OUT ELEMENT). 1. Ability to use the standard hand and power tools of the trade. 2. Ability to read and interpret a variety of technical data. 3. Ability to install aircraft pneudraulic systems, equipment or accessories. 4. Comprehensive knowledge of operation, capabilities and limitations of aircraft pneudraulic systems. 5. Ability to use a variety of test and measurement equipment. 6. Ability to test complete pneudraulic equipment. OTHER SIGNIFICANT FACTS: Works inside and outside and is subject to working in inclement weather. May be required to fly in commercial or military aircraft for temporary duty (TDY) purposes. Incumbent's regular assignments are primarily ART duties; however, incumbent may be assigned some non-ART duties, generally not to exceed 30 percent of total responsibilities.

• Appeal Democrat Classified Ads:Appeal Democrat Classified Ads: http://appeal-http://appeal-democrat.comdemocrat.com//

• Sacramento Bee Classified Ads: Sacramento Bee Classified Ads: hhttp://classified.sacbee.com/classified/ttp://classified.sacbee.com/classified/

• CalJobs CalJobs (Jobs all over California): (Jobs all over California): http://www.caljobs.ca.gov/http://www.caljobs.ca.gov/

• California State Personnel Board: California State Personnel Board: (Various job in State (Various job in State Government)Government) http://www.spb.ca.gov/employment/wvpos_index.htmhttp://www.spb.ca.gov/employment/wvpos_index.htm

• Fremont-Rideout Hospital: Fremont-Rideout Hospital: http://www.frhg.orghttp://www.frhg.org• Sutter North Medical Foundation: Sutter North Medical Foundation:

http://www.sutternorth.orghttp://www.sutternorth.org• Ed-Join: Ed-Join: http://www.ed-join.org/http://www.ed-join.org/ (Classified & certified (Classified & certified

positions in education)positions in education)• Academic 360Academic 360 (National & International higher education (National & International higher education

jobs) jobs) http://www.academic360.com/http://www.academic360.com/• City of Marysville: City of Marysville: http://http://www.marysville.ca.uswww.marysville.ca.us• City of Yuba City: City of Yuba City: http://http://www.yubacity.netwww.yubacity.net• County of Sutter: County of Sutter: http://http://www.co.sutter.ca.uswww.co.sutter.ca.us• County of Yuba: County of Yuba: http://http://www.co.yuba.ca.uswww.co.yuba.ca.us• Monster:Monster: www.Monster.com (Variety of jobs all over the www.Monster.com (Variety of jobs all over the

US & International)US & International)• Flip Dog Job Search / Resources: Flip Dog Job Search / Resources:

http://www.flipdog.com.http://www.flipdog.com.• Military Transition Center:Military Transition Center: (Skills translator; Education; (Skills translator; Education;

Job Search) Job Search) http://www.military.com/Careers/Home/0,13373,,00.htmhttp://www.military.com/Careers/Home/0,13373,,00.htm

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Joe Average14725 Easy Street, Colorado Springs, Colorado 80920Home Phone: 719-555-1212 Cell: 719-555-3434joe.average@gmail.com

Aug 26, 2006

Aeronautics National HeadquartersHuman Resource Dept.PO Box S, Colorado Springs,Colorado 8-020

Dear Mr. Brown,

Please consider my qualifications for the position of Program Manager (12262BR). I learned from Chas Winters that an opening is available on your team and I would seriously like to be considered as a candidate.

As a military officer with over twenty years of experience in worldwide operations, program and project management, I am confident I will make significant contributions to the GD team. The following separates me from other applicants:•History of self-motivation, dependability and accomplishment•Demonstrated communication skills •Easily establishes excellent rapport with others•Quick identification of needs, problems and solutions•Recent Joint operational experience•Current TS/SCI security clearance

If, after review of my resume, you think I am a good match for your opening, please feel free to contact me at my cell phone. I am very eager to meet with you and explore the possibility of utilizing my experience and knowledge to benefit GD.I look forward to speaking with you personally concerning my qualifications. Please call me, at your convenience. I will begin transition leave in early Nov and can begin work as early as 15 Nov. Thank you for your time.

Sincerely, ______________________Joseph E. Average

Resource: Resource: http://www.careerperfect.com/content/resume-examples/executive-assistant-sample-cover-letter-scannable/

; March 13, 2007 *Used for educational purposes only

Your Full NameYour Street AddressCity, State Zip CodeTelephone Number

Email Address

Month Day, Year

Mr./Ms./Dr. First Name Last NameTitleName of OrganizationStreet or P. O. Box AddressCity, State Zip Code

Dear Mr./Ms./Dr. Last Name: *If you don’t know it, then address the letter, “To Whom It May Concern”

Opening paragraph: State why you are writing; how you learned of the organization or position, and basic information about your overall qualifications for the job.

2nd paragraph: Tell why you are interested in the employer or type of work the employer does (Simply stating that you are interested does not tell why, and can sound like a form letter). Demonstrate that you know enough about the employer or position to relate your background to the employer or position. Mention specific qualifications which make you a good fit for the employer’s needs. This is an opportunity to explain in more detail relevant items in your resume. Refer to the fact that your resume is enclosed. Mention other enclosures if such are required to apply for a position.

3rd paragraph: Indicate that you would like the opportunity to interview for a position or to talk with the employer to learn more about their opportunities or hiring plans. State what you will do to follow up, such as telephone the employer within two weeks. If you will be in the employer’s location and could offer to schedule a visit, indicate when. State that you would be glad to provide the employer with any additional information needed. Thank the employer for her/his consideration.

Sincerely,

(Your handwritten signature) Your first/last name typed

Enclosure(s): resume, application, cover letter, etc

Guidelines: Letter of Interest...Cover Guidelines: Letter of Interest...Cover Letter...Letter of ApplicationLetter...Letter of Application

Your First/Last NameAddress

Phone

DateBusiness NameDepartment NameAddress

Position: ________________________

To Whom It May Concern:

Yesterday in the Appeal Democrat, I read that you were searching for the right person to

fill the position as a ______________________ in your company. I am someone who is

(i.e. creative, self-starter, self-motivated, team player, etc), ______________________,

_________________ _____________________, and believe I have the education and

experience necessary to be successful in this position Please consider my

qualifications.

I meet your educational requirements by having (a degree or training in...)

______________________________, and ___________________________________.

My most relevant experience comes from working the past __________ years as a

______________________________________________________________________

______________________________________________________________________.

During that time I have ____________________________________________________

______________________________________________________________________.

Additionally, I have experience working as a __________________________________,

and have utilized skills such as _____________________________________________

______________________________________________________________________.

For more information about my qualifications, please review the resume that I have included with this letter. I believe you will find my knowledge and skills to be beneficial to your organization. I look forward to hearing from you soon, and discussing the possibilities.

Sincerely,

_____________________(Full Name)

¶ 2

¶ 3

¶ 1

Letter of Interest Worksheet Prepare information to put into your Letter of Interest

1. How did you hear about this job opening:

__________________________________________________________________________________

__________________________________________________________________________________

2. State the purpose for writing this Cover Letter (Letter of Interest):

__________________________________________________________________________________

__________________________________________________________________________________

3. Tell why you are interested in the employer or type of work the employer does (Simply stating that you are interested does not tell why, and can sound like a form letter).

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

4. Demonstrate that you know enough about the employer or position to relate your background to the employer or position. Mention specific qualifications which make you a good fit for the employer’s needs. This is an opportunity to explain in more detail relevant items in your resume.

__________________________________________________________________________________

___________________________________________________________________

___________________________________________________________________

__

__________________________________________________________________________________

5. Explain some of your specific skills that would benefit the

employer:

EDUCATION/TRAINING:____________________________________________________________________________________________________________________________________________________________________________________

EXPERIENCE:________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________