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Angelina A. Hamilton ____________ 2522 W. Florentine Road Phoenix, AZ 85086C 480-363-6200 H 623-434-8098 [email protected]
SUMMARY
Extensive experience in customer service. Corporate trained in administration protocol, planning, scheduling, and time management skills. Emergency trained to be responsible for hazardous and catastrophic events. Detail oriented with strong organizational, problem solving, communication, and interpersonal skills. Exceptional work ethic with high energy and experience in change management.
PROFESSIONAL EXPERIENCE
UNITED AIRLINES, San Francisco, CA 1997 – PresentFlight Attendant
• Company trained and certified to assist 400 plus customers daily includ-ing prompt responses to high volume customer inquiries. Recognized as an outstanding flight attendant delivering memorable customer service.
• Demonstrated proven ability to rapidly connect with individuals from di-verse social, economic and ethnic backgrounds as part of an award win-ning customer service protocol. This include responding to emergencies, exercising exceptional judgement and tact while minimizing company li-ability.
• Experienced presenter to large groups conveying marketing and safety messages critical to day to day activities. This include performing pre-flight checks for crew and passenger safety as well as final checks on emergency equipment.
• Proven leader that has directed passengers during emergencies as well as administered first aid to passengers in distress. Recognized ability for calm in extreme duress situations with the ability to quickly offer solu-tions to customer complaints and issues.
• Federal aviation regulations compliance to maintain order and compo-sure during extreme circumstances.
Angelina A. Hamilton ____________ 2522 W. Florentine Road Phoenix, AZ 85086C 480-363-6200 H [email protected]
UNITED AIRLINES, San Francisco, CA 1997 – PresentFlight Attendant
• Proficient in managing and maintaining company assets of food, bever-ages, blankets, reading materials, emergency equipment, and other sup-plies aboard each flight manned prior and after takeoff.
• Successfully manages above duties and other customer requests at a consistently fast paced environment.
CONTINENTAL AIRLINES, Houston, Texas 1995 to 1997Airport Sales Agent
• Trained in passenger management and plane utilization. Experienced in customer complaint resolution.
ULTRAIR, Houston, Texas 1993 to 1995Flight Attendant
• One of 14 selected out of 600 applicants for an exclusive first class boutique privately owned airline. Trained to render extreme luxury service to world class customers including a full multi course dining experience.
SYSCO Corporation, Houston, Texas 1992 to 1993Administrative Assistant to Department Director
• Trained in day to day administration of SYSCO Grocery Marketing purchas-ing and marketing team including telephone record keeping, maintaining appointment calendars and the organization of meetings.
• Proficient in Microsoft Word, Exel, Acrobat and PowerPoint
Education
Associate of Arts Degree, Kilgore Junior College Kilgore, Texas 1982 to 1984