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BRYAN DELOTERIO MIRANDA26 Bukit Batok East Ave 2#21-08 Hillview RegencySingapore 659920+65 8737 [email protected]
JOB OBJECTIVE:
To look for an opportunity that will give me enough responsibility and experience for career advancement.
WORK EXPERIENCES:
September 2015 to PresentOpus Offshore Pte Ltd460 Alexandra Road #30-03 PSA Building, Singapore 119963Inventory Control Specialist
Input inventory data such as spare parts' part numbers, description of parts and vendor details. Set up miscellaneous data requirements for purchasing processes. Maintain good housekeeping records for all data entry on a daily basis. Ensure that all requests for new parts entry, change of stock levels or the additional of new
vendors to the AVL have been approved prior to entry. Responsible for the continued update of all inventory parts both for existing and new stock items
as well as the maintenance of the maximum and minimum stock levels including rig requests for level adjustments.
Assist with compilation of AVL listing. Input new vendors into the CMMS after approval by the Procurement Manager as well as
maintaining the existing Approved Vendor Listing and assisting the Buyer and Senior Buyer with periodical vendor appraisal reviews whilst at all times ensuring that the processes and procedures adhere to the company guidelines and policies.
November 2013 to August 2015Digital Intelligence Systems, LLC (DISYS)B-12-4 Northpoint Mid Valley City, No1 Medan Syed Putra Utara, 59200 Kuala Lumpur, MalaysiaExxonMobil Business Support Centre Malaysia Sdn. Bhd.Menara ExxonMobil, KLCC, 50088 Kuala Lumpur, MalaysiaIT Service Desk Analyst
First point of contact technical support for ExxonMobil computing environment Provides 24X7 IT/ technical support service to ExxonMobil customers & IT customers globally by
analyzing, identifying, and resolving IT customer’s issues. Applies understandings and knowledge of information systems to assist users with technical
problems from simple questions to complex issues. Handles service requests and responsible to meet IT customers expectation and satisfaction. Provide timely, accurate, courteous customer service to IT customers’ requests (phone calls /
emails / tickets). Identifies, researches, analyzes and resolves information systems problems Fully document all requests. Comply with ticket quality assurance practices. Insure compliance with all company policies and procedures. Work on any other tasks assigned by the leadership team as per operational needs. Safety – Conduct all activities in a safe manner to maintain a safe operation with no incidents.
January 2011 to September 2013
Nityo Infotech Services Sdn BhdA-9-1, Northpoint Office, Mid Valley City, No. 1, Medan Syed Putra Utara, 59200 Kuala Lumpur, MalaysiaCSC Malaysia Sdn BhdNo. 10A, Jalan Bersatu 13/4, Section 13, Petaling Jaya, Selangor, MalaysiaService Desk/Workflow Analyst – Motorola Mobility, Motorola Solutions and Freescale
Troubleshoots via the phone/email hardware, software, and network operating problems and involves technical resources to ensure resolution
Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
Coordinates referrals to appropriate technical, professional, or service personnel Receives and prioritizes issues and forwards using appropriate escalation procedures Management of Helpdesk and Helpdesk Workflow Queues Assists with Escalations and Notifications for Service Restoration requests for High and Critical
Tickets Generating Management Daily/Weekly reports from OBIEE Responds to E&N requests queries from agents posted on Global Chat
September 2010 to December 2010Sutherland Global Services Philippines Inc.2th floor, PCC, Triangle Drive, Taguig CityTechnical Support Representative – AVG Account
Provides technical support assistance by phone and email to AVG US based customers in installation, configuration and troubleshooting their AVG Anti-Virus software.
Assist customers with inquiries regarding the AVG Anti-Virus products and services.
August 2009 to September 2010www.odesk.comFreelance Technical Support Representative
Homebased technical support representative that provides phone technical support to US consumer clients.
Provides hardware and software troubleshooting on desktop and laptops. Upselling computer peripherals and software. Suggests on-site service for advanced computer problems that can’t be fixed over the phone.
November 2008 to April 2009Dell International Services Philippines Inc.2/F MOA Complex, Pasay CityANZ XPS Technical Support Senior Assistant
Provides hardware phone technical support to Dell Australia and New Zealand consumer clients with premium warranty.
Dispatches parts and assigns an Engineer to replace parts on-site. Assist on-site Engineer to troubleshoot and sends additional parts when necessary. Up selling parts upgrades and warranty extensions.
February 2008 to November 2008Dell International Services Philippines Inc.2/F MOA Complex, Pasay CityDell-On-Call Technical Support Senior Assistant
Up selling Dell-On-Call contracts to provide advanced software troubleshooting to Dell US and Canada consumer clients.
Configures home networking devices. Detects and removes malwares via remote connection. Up selling part upgrades, warranty extension and third party hardware and software. Educates customers on basic hardware and software troubleshooting.
Provides information regarding product features and specifications.
July 2007 to February 2008Dell International Services Philippines Inc. 2/F MOA Complex, Pasay CityTechnical Support Senior Assistant
Provides hardware phone technical support to Dell US consumer clients. Provides solutions and gives recommendations for parts upgrades. Up selling parts upgrades and warranty extensions. Educates customers on basic troubleshooting. Provides information regarding product features and specifications.
October 2006 to May 2007Alorica PhilippinesOrtigas Center, Pasig CityTechnical Support Representative
Supports clients from Canada regarding technical issues on D-Link products. Configures home and small office networking devices. Provides solutions to clients that could help resolve issues regarding Internet connection. Answers clients query concerning product pricing and specifications.
HIGHLIGHTS OF QUALIFICATIONS:
8 year experience as Technical Support / IT Service Desk Analyst. 1 year experience as Inventory Control Specialist Self-motivated person who strives for success with any task assigned. Flexible and able to handle multiple task simultaneously. Team player who easily establish professional relation with team members. Determined person who acquires new skills quickly.
EDUCATIONAL ATTAINMENT:
COLLEGE: AMA Computer College, Makati CityBSBA Management2003 – 2006
PERSONAL INFORMATION:
Age : 29Birth date : January 8, 1987Religion : Roman CatholicCivil Status : SingleLanguage Spoken : Filipino and English
PERSONAL REFERENCE:
Maika EnageOperations Manager
CSC Malaysia SDN BHDNo 10A Jalan Bersatu 13/4, 46200 Petaling Jaya, Selangor, [email protected]
Brix GuereroTeam LeadCSC Malaysia SDN BHDNo 10A Jalan Bersatu 13/4, 46200 Petaling Jaya, Selangor, [email protected]
Peter GricePurchasing & Logistics ManagerOpus Offshore Pte Ltd460 Alexandra Road #30-03 PSA Building Singapore 119963+65 9833 2048+65 9355 [email protected]