ROHIT Bangalore Contact: 8095244127; Email: rohkar233@gmail.com

HUMAN RESOURCE, TRAINING & OPERATIONS PROFESSIONAL Cross-functional experience of over 8 years in delivering optimal results and business value in human resource, Operations and client management sector.

PROFILE

Dedicated, resourceful and innovative Professional offering an impressive experience of over 8 years, currently spearheading functions as a Program Manager HR & Training, possess keen interest in developing career in the areas of Human Resource Management & Training.

Proven expertise in leading development processes and designing Training and Development processes. Garnered sound Project & People Management Skills; skilled at managing widely-divergent, simultaneously

occurring training assignments within agreed cost / time lines, by using strong organizational skills, out-of-the-box thinking, and innovative problem solving abilities.

Thorough exposure across liaising and coordinating with clients, corporate and regulatory authorities; demonstrated excellence in identifying projects and carrying out strategic planning for organizations; insight into all aspects of Project Evaluation/Finalization, Authorization, Liaison & Coordination.

PROFESSIONAL EXPEREINCE MANAGER Human Resource & Training since 2015 www.CapriCoast.com Manage Entire Recruitment Life Cycle Right from Sourcing & Screening Manage Employee Engagement, escalation, performance appraisal. Work closely with Business Heads to ensure all positions are closed. Monitoring and ensuring recruiters contribution on Business's Growth. People Management & Influencing skills with Highly Positive attitude. Retain talents. Leading, mentoring, coaching, monitoring team members to ensure efficiency in product knowledge, process

operations & meeting of individual & group targets. Conducting needs Analysis. Identifying training gaps by constantly assessing the business environment. Devising the training calendar and executing training program

Actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance.

Conduct follow-up studies of all completed training to evaluate and measure results; modify programs as needed; develop effective training materials utilizing a variety of media.

Track and measure performance objectively through reports and other decision making.

Responsible for the effective development, coordination and presentation of training and development programs for all employees.

Manage all internal communication content and activities for the organization.

Track and measure performance objectively through reports and otherdecision making.

Supervise new recruits while in the production environment.

FREELANCE since Jul 2010 Training & Development (Measurement Science-TCS)

Providing leadership while estimating and evaluating the efforts/schedules and managed team and training them on the project architectures.

Furnishing guidance on the projects and its requirements to the clients over the processes and applications while updating them on the regular project related developments.

Proactively contributing in discussions with the business users to gather, understand and freeze the requirements and managing the development work.

Tactically planning and analyzing the basic requirements while setting up the infrastructure of the project while reviewing the project proposals.

Studying the existing systems and processes and conducted gap analysis to recommend befitting solutions within available budgetary resources.

Identifying, resolving/isolating areas of obstructions to catalyze project delivery within defined time & cost parameters.

Structuring project proposals complete with details of activities, time frame, and required mix of resources. Making presentations to generate value proposition and secure commitments.

Accomplishments Credentials of securing 99% positive feedback from clients for the current role. Successfully reduced stationery cost by implementing online test.

FIRSTSOURCE LTD, BANGALORE Jan 05-Jul 10Training & Development & Operations (BFSI segment) Handled the entire gamut of functions related to managing institution, maintaining the infrastructure and

effectively managing the administrative functions to ensure seamless operations. Managed & directed office staff and support staff, providing guidance on the goals of achieving excellence in the

work. Evaluated the effectiveness of training programs by developing pre/post assessment programs. Involved in hiring & training new recruits for the banking process, preparing them for client certification,

coaching and feedback during OJT, and generation of reports. Acted as a single point of contact for COPC from a training perspective for the company and Info Security Audit. Introduced in house customer service trainings schedules to train new recruits on the culture & background of

the respective process country thereby reducing learning curve & cost. Identifying training gaps by constantly assessing the business environment, pace of changing organisation,

changing skill sets and creating a learning organization culture. Conducting needs Analysis: Partner with the appropriate client groups to research, identify, and analyze training

needs for relevant positions, both for ongoing training and new initiatives. Devising the training calendar and executing training programs. Directly interacting with clients, process owners, process trainers and quality analysts to identify the learning

gaps of associates and planning trainings to address the same. Handling goal setting for floor, according to Service Level Agreements, monitoring projects performance. Analysing MIS & other statements with a view to upgrade the floor with latest downloads on the technical

process operations; assisting in critical decision-making process. Conducting meetings to discuss Operational / Productivity Standards and Practices & resolving issues pertaining

to the services for accomplishing customer satisfaction metrics. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate

measures to maximise customer satisfaction level. Facilitating QA calibration sessions with Managers, Team Leaders & Trainers for ensuring consistency thus

obtaining / delivering feedback on performance. Mapping client’s requirements, functioning as the Single Point of Contact for delivery. Preparing Standard Operating Procedures, manuals to facilitate smooth functioning of process, ensuring

conformance to Service Level Agreements. Managing Team functions viz. planning, recruitment, selection & performance management (including

performance / quality evaluation) for all employees in the organisation. Leading, mentoring, coaching, monitoring team members to ensure efficiency in product knowledge, process

operations & meeting of individual & group targets.

Accomplishments Successfully created an online update tracker for the agents/ advisors within the process. Created Online Process Manual containing queries which new recruit may require post training to meet quality

threshold within post 30 day threshold Awarded with Certificate for best support function for continuous improvement and innovation.

ACCENTURE SERVICES, BANGALORE Mar 04-Dec 04 Troubleshooting for connectivity and browser related issues.

Working on different operating systems, installation of required software, analysing the root cause for such problems and providing adequate solutions for it within the scope of support.

Providing first call resolution and excellent quality service at any given point of time. Handle client end escalations and provide customised solution.

SME- ISP project

Received Certificate for Outstanding Performance in POSE (Point of Service evaluation)-Accenture

ICICI ONESOURCE, BANGALORE Mar 03-Feb 04Customer Support Agent (Retail Process) Working on front and back end applications including updating & adding customers order on to the system from

a retail catalogue. Handling complex situations and providing adequate solutions to the problems within a short span of time. Suggest alternatives for brands out of stock. Accept online payments from customer towards the order. Assist and educate customers on replacement covers and warranties available on electronic goods. Handle client end escalations and provide customised solution.

NIIT, CALCUTTA Mar 02-Feb 03Faculty Working for NIIT for about a year imparting software knowledge to different people having different

backgrounds. Training for programming languages & implementing those in different platforms or operating systems. Explaining a particular module and then providing solutions to the problems which were a part of that module. Preparing training exercises, questionnaires, assignments for the class. Conducting needs Analysis: Partner with the appropriate client groups to research, identify, and analyze training

needs for relevant positions, both for ongoing training and new initiatives. Manage Feedback and suggest Action plan for improvement.

EDUCATIONAL QUALIFICATIONS

Pursuing CWA ▪ Institute Of Cost Accountants Of India (Intermediate level)MBA (HR) ▪ Symbiosis

Certified in Statutory Compliance-labour laws, PF, Professional tax, ESI, statutory acts, rules, procedures, Forms. Designing CTC and salary break up and compensation and Benefits. Payroll procedure with exposure to payroll software. Generating MIS report, policy implementation, Performance Management System, Competency Mapping and SWOT Analysis. Man power planning; End to end recruitment process using Job Portals. Joining formalities and relieving procedures, Induction, training and development, Attrition issues, effective retention policies and ER management

Certified in Transaction Analysis ▪ International Transactional Analysis Association

B Com; 2002 ▪ South City College, Calcutta

Diploma Course in Computer Applications ▪ NIIT

Higher Secondary Certificate; 1999 ▪ S.T. Joseph’s College, Calcutta

Senior Secondary Certificate; 1997 ▪ S.T. Joseph’s College, Calcutta

Technical Proficiencies

Accounting Software Tally 9.0Programming Languages VB 6.0, C++, VB Script, HTML ProgrammingOperating Systems Windows 98/95/NT/XP/2K, UNIX, Linux Database Structured Query Language (SQL), MS Access, SYBASE

Projects UndergoneRent Maintenance System

Date of Birth: Available on RequestLinguistic Abilities: English, Hindi and BengaliReferences: Available on Request