Shirley Wong1-(408) 593 - 4158 (Mobile)

Email: hsiuwong@yahoo.com________________________________________________________________________________________OBJECTIVE Pursuit a career that allows me to utilize my expertise in the field of Information and

Operations Management, include, but not limited to, delivers benchmark business performance. Hence, achieve outstanding customer satisfaction.

CERTIFICATIONS - VCP5-DCV: VMware Certified Professional 5 – Data Center Virtualization - MCTS: Microsoft Windows Server Virtualization, Configuration - MCSE: Microsoft Certified Systems Engineer

EMPLOYMENT Fujitsu America Inc., Sunnyvale, California, April 2007 – PresentSenior Systems Engineer- Providing IT consulting service. Project includes, but not limited to, troubleshoot and

support skills with expertise in performing hardware and software migrations, rollouts, installations, upgrades, configurations and network administration; such as Windows 2003 Upgrade to Windows 2008, Windows 2012; Exchange 2003 migration to Exchange 2007, Exchange 2010, Exchange 2013

- Supported Enterprise Customers include Fortune 500 customers which host over hundreds of servers in the Tier III+ /SAS70 Type II Certified Data Center with a high satisfaction meet or exceed SLA.

- Successfully implemented VMware ESX, ESXi and Microsoft Hyper-V 2008 environment to reduce hardware operating expense

- Maintain excellent communication and customer service skills effectively able to explain complex concepts and ideas of Information Technology to non-technical individuals.

- Receive Spotlight Award for efforts in finding new sales opportunity- Extensive experience in supporting all forms of Windows operating system which

includes 2012/2008/2003/Windows 8/7/Vista/XP/2000/NT4.0/98/95. - Excellent Team player by cross training and keep team up to date with all configuration

and documentation.- Responsible for the Microsoft Active Directory daily maintenance, Failover Cluster

administration, Email system using Microsoft Exchange Server - In charge of daily backup and disaster recovery for critical systems and applications data

running on iSCSI and Fiber Channel Storage Area Network (SAN) - Respond to end-users’ trouble reports, provide corrective action, where the responsibility

and ownership begins and ends- Strong knowledge of LAN/WAN technologies (TCP/IP, VPN, DNS, WINS and DHCP)- Hands-on experience in supporting variety of servers, desktops and laptop- Co-ordinate activities via change control process

Fujitsu Consulting Inc., Sunnyvale, California, April 2002 – March 2004 Fujitsu Transaction Solutions Inc., Santa Clara, California, April 2004 – March 2007Fujitsu Systems Business of America Inc., Torrance, CA, February 2000 – August 2000

Santa Clara, CA, October 2000 – March 2002 Systems Analyst

- Proficiency with Great Plains ERP Accounting Package includes FRx, Great Plains Accounting, Great Plains Dynamics, Great Plains eEnterprise

- Customize the design of the Great Plains accounting package system- Implement Great Plains Accounting Package per customer requirements- Design of any business application systems using SQL server- Provide Operating Systems installation, configuration, and administrative support as

required

- Perform Local Area Network (LAN) maintenance tasks including backups, software upgrades and documentation updates

- Maintain current systems infrastructure and environment- Responsible for laptop hardware and software configuration such as setup remote

access to support remote and work-at-home users on network connectivity and VPN connectivity

Representative Project List- Crayola SAP Hardware Refresh (Presently) – Built latest SAN,OS in 2 locations for SAP

hardware upgrade. - Fujitsu Computers Product of America VMware Datacenter expansion(Mar 2015) –

Designed and Implemented additional hardware to current VMware cluster - Socionext New company setup from corporate spin-off (Feb 2015) – Provide one-stop

shop service include setup of Microsoft Active Directory, Exchange 2013, File system migration, Radius, WSUS, Printers

- FujitsuTen VMware ESXi hardware migration (Jan 2015) – Convert VMs to latest VMware ESXi host with minimal downtime.

- Fujitsu America HyperV implementation (Nov 2014) -- Install HyperV Clusters with Live migration for managing the Private Hosted Cloud infrastructure.

- Coca-Cola SCCM windows patching (Mar 2013) --Integrated Microsoft Windows update with Microsoft System Center Configuration Manager

- Toyota’s AD and Exchange upgrade (Oct 2012) --Upgraded Active Directory from 2003 to 2008 and Exchange from 2003 to 2010

- Toyota’s UCS implementation (June 2012) – Phased out HyperV to Cisco UCS blade running VMware to achieve high performance in an efficient datacenter.

INFORMATION - In pursuit of achieving Microsoft Certified Systems Engineer on Microsoft Windows 2012 SYSTEMS - Familiar with implementing Cisco VPN Client, CheckPoint VPN SecureClient on

KNOWLEDGE designated systems - Expertise in Backup Software by HP DataProtector, EMC Legato Networker, Symantec

NetBackup and BackupExec.- Configure Storage Area Network (SAN) device by Fujitsu Eternus DX80,3000,4000,

EMC Clariion CX4, VNX 5 series- In familiar with Deduplication storage for Backup, Archiving and Disaster Recovery by

Eternus CS800, EMC Data Domain - Implemented Anti-Virus software corporate-wide using McAfee, Symantec, TrendMicro

- Deployed Email anti-Spam software by Mirapoint Razorgate, Commtouch- Performed SAN switch zoning on Brocade and Cisco MDS- Created Corporate Internet browsing Policy using Bluecoat Proxy SG and Bluecoat

Reporter to generate internet usage report

EDUCATION UNIVERSITY OF SOUTHERN CALIFORNIA, Los Angeles, California, U.S.A.Marshall School of BusinessBachelor of Science, Business Administration (Information and Operations Management Emphasis), August 1999

LANGUAGES English, Mandarin, Cantonese and other Chinese Dialogs Conversational ability in Indonesian PERSONAL Alumni Member, University of Southern California

Enjoy volunteering work, art, swimming, traveling, and playing piano