resume_tusharkarande_telecom_6+year exp

Tushar KarandeMobile: +91 9860916535Email ID: [email protected]

CAREER SUMMARY:

Result Oriented Professional with total 6.5+ years of versatile experience in almost all phases of Software Development Life Cycle (SDLC): Business Analysis, Requirement Gathering, Project Management, Client Management, System Testing and Implementation.

Extensive knowledge of Telecom OSS/BSS, Object Oriented Analysis, MS Office Suite and gathering user requirements and technical documentation. Expertise on Management tools like Rally Agile Software, HP Quality Center, BT STORM & hands on experience on CRM Bridge Clarify. Basic knowledge of Telecom Domain. Sound functional knowledge of ITSM Tools & flows viz. Remedy 8.1, Remedy 7.6.04, Remedy Force etc.

Extensive experience in creation of Use Case Scenarios, Business processes, work flow diagrams and process flows, preparing functional design documents and analyzing business and customer requirement document. Reviewing Test Procedures, defining Test Cases, reviewing and maintaining Test Scripts, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT).

Currently designated as Assistant Manager in Tata Communications Ltd (TCL) & working as a Sr. Business Lead for various Service Assurance and Billing & Collection related Automation Projects in this Telecom industry.

Worked as Production Support Analyst in Amdocs Ltd for Unified Ticketing System (Remedy) Project. As Production Support Analyst worked on analysing & resolving Production Issues, Interact with Client & provide support to End Users, Configuration for Remedy UTS ITSM tool, Incident resolution / Business and Systems Analysis, Quality Assurance, Data Analysis & Documentation.

Worked as a Sr. Quality Analyst in Amdocs Ltd for Unified Ticketing System Project. As a Sr. Quality Analyst have worked on Designing & Preparing Test Requirement/ Test Cases & getting them executed with the subordinates.

Worked as a PMF Solution Designer for Customer Centric Platform (CCP). As solution designer have worked on preparing HLDs for CCP user stories and technical design for automaions. Also been involved in designing & testing of modules for automation of certain activities.

Worked as a Associate Business Analyst of PMF & PDB Applications. Responsible for preparing & handling Component Designs and deliveries, Capacity planning, Security & service processes and analyzing environment needs for any releases & deployments.

Worked as a StreamWeaver Developer as well as Doc1Gen Designer in SSK Infotech Ltd, Pune. Consistently awarded best grade & appreciated by leaders in TCL, Amdocs & previous organizations. A very Quick learner, effective communicator & team leader combined with flexible and detail oriented

attitude with the ability to interact effectively with people of diverse nationalities across globe. Exposure in handling multiple teams across culture, clarifying client queries, providing them feasible

solutions & building healthy relationships thereby achieving high customer satisfaction.

SKILLS SUMMARY:

Strong technical skills include BMC Remedy ITSM Tool 7.6.04 /8.1, Oracle EBS 12i (ORACLE PIM) and PL-SQL. Hands on experiencs in Seibel CRM(OneView), CRM Bridge Clarify, HP Quality Center 10.00, Rally Agile

Software. Expertise in Telecom Retail/wholesale BT product knowledge like Vision, PSTN, Broadband & Strategic

Bundling. Expertise in the Defect tracking, analysis and resolution. Experience in & Knowledge of MS Excel, PowerPoint & other MS Office Applications. Proven strategic thinking skills with excellent analytical, problem-solving, and decision-making skills.

Email ID: [email protected]: +91 9860916535

mailto:[email protected]


Excellent communication & interpersonal skills. A very Quick learner

DOMAIN AWARENESS: ITIL V3 Foundation Knowledge. BMC Remedy ITSM 7.6.04 /8.1 : Various Modules including Incident Management, Knowledge Management,

Problem Management, Cross Process, Crystal Reports, RCA etc. Remedy Force. Telecom: OSS/BSS, Telecom Product Lifecycle Management, MPLS, Radio Frequency WirelessNetwork, Retail

MDM, SDLC, Oracle Agile PLM . BT Telecom Product Knowledge viz. Vision, PSTN, Broadband & Strategic Bundling etc. Technical Skills: Oracle 11g, Knowledge of SQL & PL/SQL, XML etc Analytical Skill: Good at analyzing the business and ability to provide simple solutions to complex problems. Team Lead Skill: Team management, work distribution, able to use strength & weakness of team members

for results.

WORK HISTORY: Total Experience till Oct 2015 -

Duration Organization Designation28th April 2014 up to Till Date Tata Communications Ltd Assistant Manager

June 10th 2012 up to April 2014 Amdocs Ltd. Sr. Quality Analyst

Feb 1st 2010 up to 30th May 2012 Tech Mahindra Ltd. PMF Solution Designer/ Associate Business Analyst

July 1st 2009 up to 30th Jan 2010 SSK InfoTech Pvt. Ltd. Software Engineer

Detailed Professional Experience (By Companies/Reverse Chronological order)

Company Name: Tata Communications Ltd.From Date: April 2014 to Till DateDesignation: Assistant Manager

Project Details: (Roles & Responsibilities have been shared below)Project Name: RF WirelessOneClient: Tata Communications LtdInterface Tool: WirelessOne, BMC Remedy ITSM Suite 7.6.04, Monolith, SFDC, Crammer, QlikView etc.Project Description: This Project named WirelessOne was to create a single interface PMS & FMS tool for

monitoring the entire Radio Frequency Network /inventory handled by TCL across Globe. The objective of this project was to create a new tool to bring the RF network management on a single integrated platform. The Tool would monitor performance & faults for various integrated devices across the globe for the end to end automation of the process for various Network Operation Teams in the Organization.

Project Name: InstaCC GlobalClient: Tata Communications Ltd, ASD, HPInterface Tool: Monolith, Remedy, NGP etc.



Project Description: InstaCC Global™ gives you a reliable, efficient, on-demand, cloud-based contact centre solution that delivers a consistently superior customer experience. It comes with integrated carrier grade SLA with the state-of-the-art physical transport infrastructure, a global MPLS network, and leading-edge voice, data centre, and contact centre applications and one easy-to-manage, cost-efficient package.

Project Name: Remedy CRs FY 14-15, Remedy CRs FY 15-16Client: Tata Communications Ltd.Interface Tool: Remedy, NGP etc.Project Description: This project was a service based project for the TSC users of CSO unit. The Project facilitated

minor & major Change Requests as part of the current implementation of the Remedy System in the organizational as per the analyzed Business benefits.

Project Name: Introduction of Radwin 5K to WirelessOneClient: Tata Communications LtdInterface Tool: WirelessOne, Monolith, Remedy, NGP, Cramer, MetaSolv, QV etc.Project Description: A New PMP device was being introduced in the TCL network. This project facilitated the

integration of the Radwin 5K tool to various PMS, FMS & COTS products of the TCL Organization.

Roles & Responsibilities:As the Business Lead for these project, my roles & responsibilities included –

Define and document customer business functions and processes. Consult with functional unit management and personnel to identify, define and document business needs

and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.

Act as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.

Analyze the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensure the system design fits the needs of the users.

Track and fully document changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.

Identify opportunities for improving business processes through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes.

Read and interpret case management systems and functional technical literature and translates in terms understandable to the end-users.

Plan, organize and conduct business process reengineering/improvement projects and/or management reviews of court-wide significant or specific to a court division. (Examples are projects requiring strategic analysis of an entire process or operating area where specific issues or it

Research and prepare statistical reports using data from various internal Tools and internal surveys. Consolidate information into cohesive and understandable correspondence or other written form for use in management decision-making.

Assist in developing an overall change management strategy for the Project/Organization. Conduct change impact analysis to assess the potential implications of changes and documents court

business rules, functions and requirements.



Participate in user acceptance testing and testing of new system functionality. Provide technical assistance in training, mentoring, and coaching professional and technical staff. Develop training curriculum and conducts formal training sessions covering assigned systems module. Direct or participate in studies of new and existing programs and special projects to determine feasibility,

resolve problems including organizational, procedural, technical and fiscal research and analysis; develops policy and procedures to improve efficiency, cost-effectiveness,

Provide work direction to one or more technical or Development staff or acts as a team lead on designated projects or assignments.

Company Name: Amdocs Ltd.From Date: September 2013 to April 2014Designation: Production Support AnalystPayroll: Magna Infotech Pvt Ltd

Project Details:Project Name: IMIS Unified Ticketing System.Client: GSS, Israel, M Tel, Bell Canada, Astro Malaysia, etc.Team Size: 15Duration: June 2012 to till dateInterface Tool: BMC Remedy ITSM Suite 7.6.04 & 8.1, HP Quality Center 9.2, Clarity, Remedy Force.

Roles & Responsibilities:

As Production Support Analyst was involved into following activities: Provides extensive services of analysis, design, implementation and support for ITSM based Amdocs Product

– Unified Ticketing System(UTS). Incident resolution / Business and Systems Analysis Analyze production issues, specify desired functional behavior and find paths to resolution. Conduct Scrum/CAB Meetings with Client to meet the requirements as per their expectations. Determine and evaluate pros/cons of different approaches. Differentiate between short term fixes or work-arounds and longer term implementations Work with Production Support Developer to implement solutions Become a functional expert in our processes and systems. Conduct data analysis and troubleshooting at the database level Quality Assurance – Determine testing methodology; develop detailed test plans; coordinate user

acceptance testing; execute functional, regression, load testing etc. Prepare detailed requirements specifications, use cases, process flows, test plans and other required

documents Create training materials and/or participate in training. Interact with UTS clients for issue resolution & support. Collaborate with Development & Testing Team. Establish and maintain effective working relationships with Clients.

Company Name: Amdocs Ltd.From Date: June 2011 to September 2013



Designation: Sr. Quality AnalystPayroll: Magna Infotech Pvt Ltd

Project Details:Project Name: IMIS Unified Ticketing System.Client: GSS, Israel.Team Size: 15Duration: June 2012 to till dateInterface Tool: BMC Remedy ITSM Suite, HP Quality Center 9.2

Roles & Responsibilities:

As a Sr. Quality Analyst was involved into following activities: Prepare Software QA Test Plan. Estimate and review QA efforts as part of the overall development effort. Check / Review QA artifacts

System, Integration and User Acceptance prepared by test engineers. Get involved in analyzing requirements during the requirements analysis phase of projects. Keep track of the new requirements from the Project. Forecast / Estimate the Project future requirements. Arrange the Hardware and software requirement for the Test Setup. Develop and implement test strategies. Escalate the issues about project requirements (Software, Hardware, Resources) to Project Manager / QA

Lead Assign task to other QA Team members and ensure that all of them have sufficient work in the project. Attend the regular client call and discuss the weekly status with the project leadership team. Track and report upon testing activities, including testing results, test case coverage, required resources,

defects discovered and their status, performance baselines, etc. Assist in performing any applicable maintenance to tools used in Testing and resolve issues if any. Ensure content and structure of all Testing documents / artifacts is documented and maintained. Document, implement, monitor, and enforce all processes and procedures for testing is established as per

standards defined by the organization. Review various reports prepared by QA Engineers. Log project related issues in the defect tracking tool identified for the project. Check for timely delivery of different milestones. Identify Training

Company Name: TechMahindra Ltd.Experience: February 2010 to May 2012Designation: Technical Associate –TG1

Project Details:Domain: MDM-PLM: Master Data Management – Product Lifecycle ManagementProject Name: Product Master Files (PMF) – PMF Inlife Retail

Customer Centric Platform – PMF CCP



Description: PMF (Formerly “ngPDB” - Next Generation Portfolio Database) stands for Product Master Files. Product Master Files is a proposed product repository for BT products from idea initiation to closure/withdrawal and also for the distribution of the same to the new wave OSS like Siebel, Geneva, and BT.Com etc.The Main features of this project are:

Product Data Modelling (can model complex product structures). Single data repository for all BT Products.

Distribution of the product data to all new wave OSS systems. Project Management ability to track the product development. Product Lifecycle Management (Process/Workflow based system).

Role: CCP - PMF Solution DesignerInlife - SME/Associate Business Analyst

Client: British Telecom (BT), UK.Team Size: 25Duration: February 2010 to May 2012Interface Tool: Oracle EBS 12i (ORACLE PIM), Seibel (OneView), Bridge Clarify (CRM),

HP Quality Center 10.00Roles & Responsibilities:

As a Associate Business Analyst was involved into following activities: Manage all aspects of the end to end release process Update service knowledge management system Ensure coordination of build and test environments teams and release teams Ensure that team follow the organisation’s established policies and procedures Provide management reports on release progress Service release and deployment policy and planning Deal with release design, build and configuration Deal with release acceptance including business sign off Deal with service roll out planning including method of deployment Deal with release package testing to predefined acceptance criteria Sign off the release package for implementation Deal with communication, preparation and training Active participation in service improvement plans in order to ensure user satisfaction at environment and

applications levels.

As a PMF Solution Designer was involved into following activities: Collecting, understanding, and transmitting the business requirements for the project, and translating these

into functional specifications. Analysis and Designing of the Products as per Customer Requirement. Product Modeling for different BT products across different Line of Business (Retail ,Wholesale, Global

Services) for PSTN, Broadband, Vision products. Interact with Customer, E2E Designers and Component Designers to source the product data. Upgradation of the products on the PLM, CRM and Billing Database. Attribute configuration of BT Products on respective environment using PL-SQL. Segregation of the product specific attributes and channeling it across the end systems-(One View, Geneva,

Amdocs, MPBD).



Change Request Managements for the deployments. Development of automation tools to upload the data to Oracle PIM. Debugging and defect fixing.

Company: SSK InfoTech Pvt. Ltd, India. (www.sskinfotech.com) Location: DP Road, Pune.Duration: From 10th July 2009 up to 10th Jan 2010 i.e. 6 monthsDesignation: Software EngineerRole: Stream Weaver Developer & Print NetT DesignerApplications Used: Stream Weaver, Print NetT, Doc1 Gen, Sagent Automation Tool.Client: Axis Bank, Cosmos Bank, AnandRathi, Janata Bank, Union Bank of India, etc.

Description: SSK InfoTech is part of the vast SSK group which has diversified into many areas of business ranging from

distributing branded appliances to mobile phone handsets. The company is dedicated to leaving its technology stamp across the globe and works diligently towards this.

SSK brings together a huge number of IT services under one umbrella consisting of Software Development, Domestic-International Call Center, Training & Research, BPO Solutions and Specialized Software Development.

SSK has exposure to working with global clients and has a strong infrastructure with back-up systems in place. The team comprises capable professionals lead by leaders with a vast canvas of experience in Indian and international markets. It has a rich portfolio that includes the biggest and best national and international projects outsourced.

Responsibilities As a Stream Weaver Developer, Design the Document format for the Documents of respective Clients. Get & understand the requirement from the Client. Extract the Raw Database. Process the Database as per requirement i.e. Design, Sort, Merge, Consolidate etc. using various dedicated

software languages like Doc1Gen – Design, Stream Weaver, Print NetT. Send the Database to Print. All the Process was done through Automation using Sagent Automation Software with Help of my team

leader.

WORKSHOPS / TRAINING PROGRAMS ATTENDED:

Monolith Software – Administration Training V3.6 OSS & BSS Overview: TechM Agile Methodology: TechM Six Sigma Methodology: TechM ITIL V3 Foundation Knowledge. Work Effectively Across Cultures



http://www.sskinfotech.com/

ACADEMICS:

Bachelor’s of Engineering in Computer Science from University of Pune(2009 passout).

Exam Institute University Year Of Passing

B.E. (Computer Science) PVG’s COET, Pune University of Pune 2008-2009

HSC YC’s Jr. College Of Science, Karad.

- 2003-2004

SSC KCT’s EMS, Karad. - 2001-2002

PERSONAL PROFILE

Full Name : Karande Tushar RameshFather’s Name : Karande Ramesh GanapatiSex : Male Passport No. : J1204738PAN No. : BLXPK2103FBlood Group : A +veMarital Status : MarriedNationality : IndianLanguage Write : English, Marathi, Hindi

Speak : English, Marathi, HindiDate of Birth : 4th November 1986.Permanent Address : “D201, “Purple Castle” Hsg. Soc., Near Lake Town,

SukhsagarNagar, Bibwewadi, Pune.State: Maharashtra, India.Pin Code: 411037

Contact No. : +91 9860916535Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Date:

Karande Tushar Ramesh

