retail loss prevention
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New thinking for Retail Security and Loss PreventionTRANSCRIPT
Webcast:New thinking for Retail Security
& Loss Prevention
Sponsored by:
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F5 key will refresh presentation10-minute Q&A session with our speakers at end of programQuestions may be submitted at any timeWebinar will be archived for one year at same link you used to attend today
Geoff Kohl, EditorSecurityInfoWatch.com
Webcast: New Thinking for Retail Security & Loss Prevention
Curt BailliePresident, Security Consulting Strategies, LLC
Speakers
Paul StoneVP of Asset Protection & Risk Management, Best Buy Corporation
.
Curtis Baillie's professional experience spans more than 30 years and includes law enforcement and security management operations. His experience includes all phases of security and loss prevention, including: crisis management, audit, risk management, investigations, risk assessment and physical security operations for supermarkets, retailers, manufacturing and distribution facilities, and corporate facilities.
Paul Stone is Vice President of Asset Protection and Risk Management for Best Buy Company, Inc. He has been with Best Buy for 17 years and his current responsibilities are overseeing the global Asset Protection program which includes field auditing, investigations and Company shrink results. He is also responsible for the global risk management program which includes workers compensation programs and the purchasing of insurance.
Paul JonesGlobal director of retail partnershipseBay Inc., former VP of Asset Protection for RILA
Paul Jones, the former vice president of asset protection at the Retail Industry Leaders Association (RILA), is eBay’s global director of retail partnerships. Jones works with eBay's team of more than 2000 Trust and Safety professionals to bolster eBay's ongoing efforts to prevent the sale of stolen goods through vigilance and strategic partnerships with law enforcement and retailers.
Webcast: New Thinking for Retail Security & Loss Prevention
Mark S. ProvinsalExecutive Vice President, Strategic Marketing and ProductsDedicated Micros, Inc.
Mr. Provinsal brings over ten years expertise in marketing management and product applications in security. He previously served as the Director of Professional Services at IPIX Corporation, where his team provided a surveillance system for the 2005 Presidential Inauguration, and he held the position of Director of Marketing and Product Development at IPIX prior to that.
Presenting Sponsor:
Webcast: New Thinking for Retail Security & Loss Prevention
Current Trends for Leaders
• Reduced staffing and/or elimination of staff
• Reduced capital and expense funds for AP/LP
• Leaders being asked to take on additional teams/responsibilities (i.e. crisis management)
• Leaders are getting involved in the tactical/technical areas of AP/LP (i.e. doing investigations again)
• Need to find ways to keep teams engaged in the AP/LP work
Webcast: New Thinking for Retail Security & Loss Prevention
Current Trends for Leaders (continued)
• Need to understand how the program is changing in particular circumstances (i.e. store closings)
• Increased need to network internally and externally to keep the strategies of AP/LP in the minds of store employees
• Need to remain calm and have fun with the AP/LP work
Webcast: New Thinking for Retail Security & Loss Prevention
Discussion topic: Fighting fires
• With reduced staff and more duties, how does the LP leader/retail security director keep from consuming all of his/her time “fighting fires”?
Webcast: New Thinking for Retail Security & Loss Prevention
Discussion topic: ROI and tight budgets
• With retail security/LP budgets staying the same or shrinking, how can leaders find the funds for equipment/technology installations to benefit their investigations and security/LP services?
• How can video be used beyond simple surveillance?
• How can LP’s exception reporting systems become a business tool for store managers beyond shrink?
80%
23%
6%
Organized Retail Crime
Increase
Decrease
No Change
RILA Current Crime Trends Survey
78%
16%
6%
Internal Theft
Increase
Decrease
No Change
43%
22%
35%
Workplace Violence/Threats
Increase
Decrease
No Change
84%
8%
8%
Theft/Amateur Shoplifting
Increase
Decrease
No Change
RILA Current Crime Trends Survey
61%23%
16%
Robbery
Increase
Decrease
No Change
53%
23%
24%
Burglary
Increase
Decrease
No Change
RILA Current Crime Trends Survey
76%
6%
18%
Fraud
Increase
Decrease
No Change
RILA Current Crime Trends Survey
48%
52%
Have you seen an increase/decrease in shrink?
Increase
Decrease
RILA Current Crime Trends Survey
28%
43%
29%
Have you increased/decreased loss prevention resource staff?
Increased
Decrease
No Change
RILA Current Crime Trends Survey
46%
54%
Have crimes involving weapons increased?
Yes
No
RILA Current Crime Trends Survey
46%
54%
Have loss prevention/security staffing models changed due to the
economics pressures?
Yes
No
RILA Current Crime Trends Survey
6%
72%
22%
With the economic pressures, is associate floor coverage increasing/decreasing?
Increasing
Decreasing
No Change
RILA Current Crime Trends Survey
Webcast: New Thinking for Retail Security & Loss Prevention
Discussion topic: Organized retail crime (ORC)
• Is it overhyped?
• What can LP departments do to combat ORC and what are they doing?
Webcast: New Thinking for Retail Security & Loss Prevention
Discussion topic: Undercover vs. Visible
• How visible should loss prevention agents be?
• Is the day of undercover LP coming to an end?
• How visible should anti-theft and other security technologies (e.g., cameras) be?
Webcast: New Thinking for Retail Security & Loss Prevention
Discussion topic: Catching shoplifters
• Can you catch your way out of shrink?
• Other end of the spectrum: Non-apprehension policies…do they work?
Webcast: New Thinking for Retail Security & Loss Prevention
Discussion topic: Management & strategy
• With reductions in LP oversight/management due to economy, and simultaneous increases in crime, what are the dangers you face from the possibility of less-supervised LP agents?
Webcast: New Thinking for Retail Security & Loss Prevention
Litigation Avoidance
THE BEST WAY TO AVOID A LAWSUIT ISTO KEEP IT FROM BEING FILED.
THE BEST WAY TO ENCOURAGE A LAWSUITIS TO PRETEND NO WRONG OCCURRED
AND/OR TRY TO COVER IT UP!
Credit - Chuck Sennewald CPP, CSC & John Christman CPP.
Webcast: New Thinking for Retail Security & Loss Prevention
Keys to Litigation Avoidance
Never:make a “bad” or questionable stopmake a false arrestuse physical forceinjure a customerassault a customerimproperly search a customerfail to investigate a suspect’s protestations of innocence
Credit to Shoplifting – Managing the Problem (ASIS -2006). Chuck Sennewald CPP, CSC and John Christman CPP.
Webcast: New Thinking for Retail Security & Loss Prevention
Keys to Litigation Avoidance
Never:fail to documentfail to admit errors in dealing with shopliftersfail to apologize when in the wrong
Credit to Shoplifting – Managing the Problem (ASIS -2006). Chuck Sennewald CPP, CSC and John Christman CPP.
Webcast: New Thinking for Retail Security & Loss Prevention
Litigation Costs
• Defending a lawsuit . . . $50,000 +• Judgment. . . . . . . . . . . . $100,000 +• Punitive damages . . . . . Blank check (not covered by insurance)• Settling out of court (stop the bleeding)• Loss of employment• Loss of credibility• Many law suits could be avoided if the retailer admitted wrong doing and apologized
Webcast: New Thinking for Retail Security & Loss Prevention
Video surveillance trends in retail loss prevention
• Public view monitor usages changing
• Bandwidth management (e.g., link from store to corporate)
• Integration with PoS systems
Webcast: New Thinking for Retail Security & Loss Prevention
Video surveillance trends in retail loss prevention
• Camera trends and camera locations expanding
• Standardization of procurement & centralized management of systems
Questions?
Please submit questions to our speakers.
Webcast: New Thinking for Retail Security & Loss Prevention
Thank You for attending.
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Webcast: New Thinking for Retail Security & Loss Prevention