retain your best hourly employees: tactics & toolsretain your best hourly employees: tactics...

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Retain Your Best Hourly Retain Your Best Hourly Employees: Tactics & ToolsEmployees: Tactics & Tools

NATSOFebruary 6, 2003Presenter: Cherryll Sevy

Cypress Ridge Consulting www.cypressridgeconsulting.com|www.cypressridgeconsulting.com|

408.358.7794408.358.7794

©Cypress Ridge Consulting12/13/2002

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Are you hiring and keeping Are you hiring and keeping the right people for your the right people for your business? business?

Why do employees leave….or stay?Why do employees leave….or stay?

How can you become an Employer of Choice? How can you become an Employer of Choice?

What in a Manager’s Retention Toolkit?What in a Manager’s Retention Toolkit?


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The High Costs of TurnoverThe High Costs of Turnover

$$ Employee costsEmployee costs* Turnover Costs: ½ Annual Salary or much more!* Turnover Costs: ½ Annual Salary or much more!* Hiring & Training Costs* Hiring & Training Costs

$$ Impact on productivityImpact on productivity

$$ Loss of customers & salesLoss of customers & sales


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Is this something new? Is this something new? ….Yes & No!….Yes & No!

nn Always a challenge to keep good peopleAlways a challenge to keep good peoplenn Critical role of supervisors/management Critical role of supervisors/management nn Shrinking labor force growth Shrinking labor force growth nn Change in employee attitudes & Change in employee attitudes &

expectationsexpectations


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Top Talent: Top Talent: The Competitive Advantage!The Competitive Advantage!

The best hourly employees…. The best hourly employees…. ….produce over 50% more….produce over 50% more….positively impact other employees….positively impact other employees….require less management time….require less management time….significantly improve customer relationships….significantly improve customer relationships


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Why Do They Stay?Why Do They Stay?…Key Retention Factors…Key Retention Factors

1.1. Communication, recognition & appreciationCommunication, recognition & appreciation

2.2. Involvement , Importance, ImpactInvolvement , Importance, Impact3.3. Quality of manager Quality of manager 4.4. Positive environment & coPositive environment & co--workersworkers5.5. Able to balance work and lifeAble to balance work and life6.6. Job SecurityJob Security7.7. Money Money


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Your OneYour One--Page Action PlanPage Action Plan

nn Complete it todayComplete it today

nn Act when you returnAct when you return


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Plug the leaks of Plug the leaks of good employees …good employees …

oo Make retention a business goal Make retention a business goal

oo Identify strengths & weaknessesIdentify strengths & weaknesses

oo Create simple, effective programs Create simple, effective programs

oo Define success Define success

oo Recognize and reward retention Recognize and reward retention


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4 Cornerstones of Retention 4 Cornerstones of Retention

Culture Culture CommunicationCommunication

Compensation Compensation CommitmentCommitment


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CultureCulture

ØØ Create & encourage passion.…the Create & encourage passion.…the “volunteer employee”“volunteer employee”

ØØ Clarify your company’s valuesClarify your company’s values

ØØ Balance work/life Balance work/life


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CommunicationCommunication

….lubricates the organization, keeps things running smoothly.

Ø Clear objectives, roles & performance standards

Ø Honest, frequent feedback

Ø Up, down and across organization


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CompensationCompensation

ØØ Pay peanuts….get monkeysPay peanuts….get monkeys

ØØ Reward & recognize top performersReward & recognize top performers

ØØ Fair and consistent pay practicesFair and consistent pay practices


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CommitmentCommitment

ØØ To qualityTo quality

ØØ To training & developmentTo training & development

ØØ To management excellenceTo management excellence

ØØ From and to employeesFrom and to employees


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Manager’s Retention Tool KitManager’s Retention Tool Kit

Tool #1Tool #1----Value PeopleValue People

üü Hire a person, not the skill setHire a person, not the skill set

üü Understand individual’s motivation Understand individual’s motivation

üü Provide adequate training & resources Provide adequate training & resources

üü Encourage creativity, flexibility & individuality Encourage creativity, flexibility & individuality


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Tool #Tool # 22----Superior CommunicationSuperior Communication

üü Set expectations & standards Set expectations & standards

üü FeedbackFeedback----honest and oftenhonest and often

üü Encourage open, two way communicationEncourage open, two way communication

üü Informal coaching & mentoringInformal coaching & mentoring


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Managers Retention Tool Kit Managers Retention Tool Kit

Tool #3Tool #3----Be a Leader Worth FollowingBe a Leader Worth Following

üü Manage by Wandering Around (MBWA) Manage by Wandering Around (MBWA) üü Work Work with with employees employees üü Mutual respectMutual respectüü Willing to listen & learnWilling to listen & learnüü Walk the talk!Walk the talk!


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Tool #4Tool #4——Identify & Reward Top Talent Identify & Reward Top Talent

üü Catch people doing things right! Catch people doing things right!

üü Formal & Informal acts of recognitionFormal & Informal acts of recognition

üü Manage poor performers up or out Manage poor performers up or out

üü Align merit increases with performanceAlign merit increases with performance


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To summarize….To summarize….Strengthen the 4 CornerstonesStrengthen the 4 Cornerstones1.1. CultureCulture2.2. CommunicationCommunication3.3. CompensationCompensation4.4. Commitment Commitment

Outfit your Manager with a Retention ToolkitOutfit your Manager with a Retention Toolkit1.1. Value peopleValue people2.2. Superior communication skillsSuperior communication skills3.3. Be a leader worth followingBe a leader worth following4.4. Identify, recognize and reward top talentIdentify, recognize and reward top talent


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For more information…For more information…

vv Keeping Good PeopleKeeping Good People, R. Herman, R. Herman

vv 1001 Ways to Reward Employees1001 Ways to Reward Employees, B. Nelson, B. Nelson

vv Generations at WorkGenerations at Work, R. , R. ZemkeZemke

vv www.cypressridgeconsulting.comwww.cypressridgeconsulting.com


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Call to Action…..Call to Action…..

Your most valuable resources walked out Your most valuable resources walked out today.today.

Will they return tomorrow? Will they return tomorrow?

It’s up to you!It’s up to you!

retain your best hourly employees: tactics & toolsretain your best hourly employees: tactics...

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