rider’s guide for special services€¦ · fixed route bus and trolley service transportation...
TRANSCRIPT
1321Transi t .com
RIDER’S GUIDE FOR SPECIAL SERVICESA Public Transportation Rider’s Guide for Eligible Seniors and Transportation Disadvantaged, Including Origin to Destination TD Paratransit Service and ADA Paratransit Service
.....................................................................................................
........................................
.........................................................................................
.................................................................................................................
......................................................................................
.................................................................................
........................................................................................
......................................................................................................
.....................................................................................
..........................................................................................
................
........................................................................
...................................................................................
.......................................................................................................................
RideLine • 321.633.1878
INDEX • RIDER'S GUIDE FOR SPECIAL SERVICESOVERVIEW OF SPECIAL SERVICES PAGE 1■ TD Paratransit and ADA Paratransit Service■ Volunteers in Motion■ Contracted Routes■ Emergency Support■ Fixed Route Bus and Trolley Service
TRANSPORTATION DISADVANTAGED (TD) PARATRANSIT SERVICE PAGE 2 ■ TD Paratransit Overview■ TD Eligibility■ TD Registration■ TD Fares and Payment Options■ TD Get Connected
TD PARATRANSIT CERTIFICATION FORM
ADA PARATRANSIT SERVICE
PAGE 3 – 4
PAGE 5 – 6■ ADA Paratransit Overview■ ADA Eligibility■ ADA Registration■ ADA Fares and Payment Options■ ADA Get Connected
ADA PARATRANSIT CERTIFICATION FORM PAGE 7 – 8
PARATRANSIT ELIGIBILITY APPEAL PROCESS PAGE 9■ Appealing TD and ADA Paratransit Eligibility■ The Right to Appeal■ Process for Eligibility Appeal
PARATRANSIT ELIGIBILITY APPEAL FORM
RESERVING A PARATRANSIT RIDE PAGE 11■ Required Information■ Changing or Canceling a Reservation■ Scheduling Travel Times■ Florida Relay Service
HOW TO BOARD A PARATRANSIT VEHICLE PAGE 12■ Boarding Requirements■ Boarding Procedures■ Traveling with Packages■ Customer Assistance
WHEELCHAIRS AND MOBILITY DEVICES PAGE 13■ Definition of a Wheelchair■ Size Specifications■ Weight Regulations■ Safety Precautions■ Questions about Mobility Aids
SERVICE ANIMALS AND PETS; COMPANIONS, PCAs, CHILDREN AND VISITORS
PAGE 10
PAGE 14■ Service Animals and Non-Service Animals■ Companions and Personal Care Attendants (PCAs)■ Children■ Visitor Requests
RESPONSIBILITIES OF THE PARATRANSIT DRIVER PAGE 15
COMMUNITY OUTREACH AND EDUCATION PAGE 15
RIDER’S GUIDE UPDATES PAGE 15
REQUIREMENTS, RIGHTS AND RESPONSIBILITIES OF ................................................................. PAGE 16 – 17 PARATRANSIT CUSTOMERS, PCAs AND COMPANIONS ■ Safety Requirements ■ Rights ■ Responsibilities
CANCELLATION AND NO-SHOW POLICY ......................................................................................... PAGE 18–20 ■ Definitions ■ Directives ■ Appeal Process ■ Reservation of Authority
TRANSPORTATION DISADVANTAGED LOCAL COORDINATING BOARD (TDLCB) ................. PAGE 20 ■ Meeting information ■ Transportation Disadvantaged Trust Fund
TD SERVICES GRIEVANCE PROCEDURE ........................................................................................... PAGE 21 ■ How to file a grievance ■ TDLCB Grievance Subcomittee ■ Appeal to the TDLCB ■ Appeal to the State TD Commission
TD SERVICES GRIEVANCE FORM ........................................................................................................ PAGE 22
TITLE VI CIVIL RIGHTS ASSURANCE ................................................................................................... PAGE 23 – 24 ■ How to File a Title Vl Complaint ■ Complaint Investigations ■ FTA Office of Civil Rights ■ 2017 Title Vl Update
SPACE COAST AREA TRANSIT TITLE VI COMPLAINT FORM ....................................................... PAGE 25–26
VOLUNTEERS IN MOTION ...................................................................................................................... PAGE 27–28 ■ How to Volunteer ■ How a Client can Register ■ How a Client can Schedule a Trip
CONTRACTED ROUTES .......................................................................................................................... PAGE 28
FIXED ROUTE BUS AND TROLLEY SERVICE .................................................................................... PAGE 29– 30 ■ General Information ■ How to Ride ■ Fares and Payment Options ■ Holiday Service■ Students and Youth ■ Passengers with Bikes ■ Economic Impact■ Tax Benefits
FARES AND PAYMENT OPTIONS ......................................................................................................... PAGE 31-32 ■ Fare Categories ■ Types of Fares and passes ■ Payment Options for Advance Purchase ■ Eligibility for Reduced Fare ■ Fare Table
EMERGENCY EVACUATION SUPPORT ............................................................................................... PAGE 33 ■ Pre-Registration and Evacuation to Special Needs Shelters ■ Coordination with other Emergency Responders ■ Restoring Service
321Transi t .com
1 RideLine • 321.633.1878
OVERVIEW OF SPECIAL SERVICES
Space Coast Area Transit provides specialized services to meet the needs of community members who are transportation disadvantaged. These specialized services include TD and ADA Paratransit Service, Volunteers in Motion, Contracted Routes, and the Brevard County Emergency Support Function, Transportation. Fixed Route Bus and Trolley Service is also available at a reduced fare for seniors 60+, individuals with disabilities, students and veterans.
TD AND ADA PARATRANSIT SERVICESpace Coast Area Transit provides wheelchair accessible transportation options to people who are unable to utilize Fixed Route Bus Service due to mobility needs. Paratransit Service is a very important part of Space Coast Area Transit’s commitment to providing mobility and freedom to our transportation disadvantaged citizens.
VOLUNTEERS IN MOTIONVolunteers in Motion provides transportation for individuals who are unable to use other Space Coast Area Transit services. Since its inception, Volunteers in Motion has assisted thousands of individuals who would otherwise be unable to live at home independently. Program volunteers are provided training classes, state-of-the-art vehicles, gas, insurance, uniform shirts and cell phones during volunteer hours.
CONTRACTED ROUTESSpace Coast Area Transit’s Contracted Routes serve several not-for-profit agencies with demand-response service. The agencies work with Space Coast Area Transit to transport their customers to designated centers in the morning, and return them home in the afternoon.
EMERGENCY SUPPORT TRANSPORTATIONSpace Coast Area Transit oversees the Brevard County Emergency Support Function, Transportation. In order to provide the highest quality emergency service possible, residents with special needs MUST pre-register with the Emergency Management Office at 321-637-6670. During an emergency, pre-registered special needs residents are evacuated to designated shelters.
FIXED ROUTE BUS AND TROLLEY SERVICEFixed Route Bus and Trolley Service is a system where transit vehicles operate along a specific route according to a set schedule. This service offers stop announcements for the visually impaired. Destinations include: major shopping centers, government centers, social service agencies, area colleges, universities and hospitals. Weekend and Saturday Service is available on most routes.
2321Transi t .com
TRANSPORTATION DISADVANTAGED (TD) PARATRANSIT SERVICESpace Coast Area Transit operates Transportation Disadvantaged (TD) Paratransit Service to serve the mobility needs of Brevard County citizens who are unable to use Fixed Route Bus Service. TD Paratransit Service uses wheelchair accessible Paratransit vehicles to transport passengers throughout Brevard County on a daily basis. TD Paratransit Service is a point-of-origin to point-of-destination service, accessed through a trip reservation, from 7:00 AM–8:00 PM. The intent of TD Paratransit Service is to ensure that individuals who are transportation disadvantaged have equal access to public transportation.
TD PARATRANSIT OVERVIEWSpace Coast Area Transit provides wheelchair accessible Fixed Route Bus and Trolley Service in accordance with the Americans with Disabilities Act. This has allowed some individuals with disabilities to use the Fixed Route Bus and Trolley Service instead of TD Paratransit Service. All Space Coast Area Transit Buses are wheelchair accessible.■ If an individual is unable to utilize Fixed Route Service, TD
Paratransit Service is available throughout Brevard County.■ Individuals can call before 2:00 PM the day before a ride is
needed to request a trip. Trips can be requested up to 7 days in advance.■ Trips that occur on the same day and time each week on a regular basis do not need to be reserved each time.■ Trips can be requested for any purpose.
GET CONNECTEDFor questions regarding TD Paratransit Service eligibility or reservations, call the Rideline at 321-633-1878 to speak with a TD Paratransit representative or e-mail [email protected].
TD PARATRANSIT ELIGIBILITY Those eligible for TD Paratransit Service include individuals who are defined in Florida Statute 427.001 as: “Those persons who because of physical or mental disability, income, status, or age, or who for other reasons are unable to transport themselves or to purchase transportation and are, therefore, dependent upon others to obtain access to health care, employment, education, shopping, social activities, or other sustaining activities, or children who are disabled or high risk, as defined in F.S. 411.202.”
TD PARATRANSIT REGISTRATION To become eligible for services, individuals must go through an application process. To apply for TD Paratransit Service, call the RideLine 321-633-1878, e-mail [email protected], or fill out the TD Paratransit Certification Form on pages 3 – 4 of the Rider's Guide or at 321Transit.com/TDCertification. The application process takes up to 21 days to be approved once it is received by Space Coast Area Transit. If an individual's application is denied, they can call the RideLine at 321-633-1878 for information on the appeal process, fill out the Paratransit Eligibility Appeal Form on page 10 of the Rider's Guide, or locate the form at 321Transit.com/AppealForm.
TD PARATRANSIT FARES AND PAYMENT OPTIONSThe TD Paratransit Fare for 1-Ride is $1.50 per person and must be paid when boarding.■
Exact change is required as the driver is not equipped to make change. ■ There is no charge for 1 personal care attendant (PCA), however, companions must pay their own fare. ■ Children 15 and under are free when accompanied by a fare paying passenger. ■ For additional information on PCA's and companions, see Page 14.
A 10-Ride TD Paratransit Pass is available for $15 and must be purchased in advance. Passes can be purchased with cash, check or credit card (Visa, MasterCard or Discover) through the following options:■ In person: Purchase a pass at either of the Space Coast Area Transit terminals: 401 S. Varr Ave., Cocoa,
FL 32922 or 460 S. Harbor City Blvd., Melbourne, FL 32901.■ Online: Login at 321Transit.com/BuyPass to set up an account and/or purchase a pass online.■ By phone: Call 321-635-7815, option #2 or 321-952-4563, option #1.■ By mail: Mail checks up to $100 to either of the addresses listed above.
3 RideLine • 321.633.1878
TD PARATRANSIT CERTIFICATION FORM
Space Coast Area Transit's Transportation Disadvantaged (TD) Service Program provides transportation services throughout Brevard County to the elderly, disabled, economically disadvantaged, children at risk, and those with no feasible means of transportation. The TD Paratransit Certification Form explains how an individual's disability prevents him/her from riding Space Coast Area Transit's Fixed Route Bus System. Applications in Braille, large type and on tape are also available upon request.
All applicants are eligible for 21 days of out-of-town-service if they have documented eligibility with another transit agency. Applicants are also eligible for 21 days of service while their information is being processed for certification. After an applicant's TD Paratransit eligibility is certified, they will be notified by phone or email. If eligibility is denied, a letter will be mailed to the applicant explaining the reason for denial and advising him/her of the process to appeal.
Applicants must include one of the following to prove eligibility: a Medicare Card, SSD Letter or SSI Award Letter, or a letter from your medical provider. If age 60 or over, also include a State ID for proof of age and complete the information contained in Section A and sign Section E. If under age 60, complete Sections A, B, C, D, and E. The application must be signed to be processed. For questions, assistance in filling out the application, or to schedule initial service, contact Customer Service at (321) 635-7815 ext. 52937 or e-mail [email protected]. Return the completed application to: Space Coast Area Transit, ATTN: TD Paratransit, 401 South Varr Ave., Cocoa, FL 32922.
Space Coast Area Transit's Transportation Disadvantaged (TD) Service Program provides transportation services throughout Brevard County to the elderly, disabled, economically disadvantaged, children at risk, and those with no feasible means of transportation. The TD Paratransit Certification Form explains how an individual's disability prevents him/her from riding Space Coast Area Transit's Fixed Route Bus System. Applications in Braille, large type and on tape are also available upon request.
Applicants are eligible for 21 days of service while their information is being processed for certification. Additionaly, applicants are eligible for 21 days of out-of-town-service if they have documented TDParatransit Certification from another public entity. After an applicant's TD Paratransit eligibility is certified,they will be notified by phone or e-mail. If eligibility is denied, a letter will be mailed to the applicantexplaining the reason for denial and advising him/her of the process to appeal.
Applicants must include one of the following to prove eligibility: a Medicare Card, SSD Letter or SSI Award Letter, or a letter from a medical provider. If age 60 or over, also include a State ID for proof ofage and complete the information contained in Section A and sign Section E. If under age 60, complete Sections A, B, C, D, and E. The application must be signed to be processed. For questions, assistance in filling out the application, or to schedule initial service, contact Customer Service at (321) 635-7815 ext. 52937 or e-mail [email protected]. Return the completed application to: Space Coast Area Transit, ATTN: TD Paratransit, 401 South Varr Ave., Cocoa, FL 32922.
SECTION A - PERSONAL INFORMATION
Last Name: First Name: MI:
Home Address: Subdivision:
City: State: Zip:
Mailing Address (if different):
Home Phone: Work: Cell:
Email Address: Date of Birth: Male: Female:
Emergency Contact: Relationship:
Contact's Home #: Work: Cell:
List other family members/dependents who need and are eligible for transportation: First/Last Name Date of Birth Relationship
SECTION B - AVAILABILITY OF OTHER TRANSPORTATION 1. Does applicant own a vehicle? Year, Make, Model:
2. State the reason why applicant cannot drive his/her vehicle (e.g. medical , vehicle troubles, etc):
3. Applicant is looking for permanent: or temporary: transportation service?
4. Does any other member of applicant's household own a vehicle?
4321Transi t .com
TD PARATRANSIT CERTIFICATION FORM
5. Could any of applicant's household members, family, or friends provide transportation?
If no, please explain:
6. How is applicant currently being transported to appointments?
7. Does applicant live in a facility that can provide transportation?
If yes, please provide the facility name?
8. Is applicant enrolled in any other program(s) that will pay for or provide applicant with transportation services? If yes, please provide the name of the program(s):
9. What is the nature of the disability preventing applicant from using Fixed Route Bus Service?
10. How does this disability prevent applicant from using Fixed Route Bus Service? Explain.
SECTION C - COMMON DESTINATIONSList all hospitals, doctors, medical facilities, employment, educational and other locations that applicant visits on a regular basis. Use an additional sheet of paper if more space is required.
SECTION D - SPECIAL NEEDSList any special needs: Manual Wheelchair Powered Wheelchair Powered Scooter
Walker Cane Respirator Service Animal Personal Care Attendant (PCA)
Does applicant have any other needs/conditions (cultural, religious, physical, psychological, etc.) that we need to be aware of in order to transport him/her safely? If yes, please explain:
SECTION E - CERTIFICATION AND ACKNOWLEDGMENTI understand and affirm that the information provided in this application for Non-Emergency Transportation Disadvantaged services is true and correct to the best of my knowledge, and will be kept confidential and shared only with medical and transportation professionals involved in evaluating and determining my needs and eligibility for transportation to and from eligible services as well as appointments. I understand that providing false or misleading information or making fraudulent claims or making false statements on behalf of others could constitute a felony under the laws of the State of Florida
Applicants Signature: Date
5 RideLine • 321.633.1878
ADA PARATRANSIT SERVICE
The Americans with Disabilities Act (ADA) became law in 1990. The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public. Space Coast Area Transit operates ADA Paratransit Service to serve the mobility needs of Brevard County citizens who are unable to use Fixed Route Bus and Trolley Service. ADA Paratransit Service uses wheelchair accessible vehicles, and transports passengers throughout Brevard County on a daily basis. ADA Paratransit Service is a point of origin to point of destination service, accessed through a trip reservation.
ADA Paratransit and TD Paratransit differ in that ADA Paratransit is only for points of origin and destination within ¾ of a mile of Space Coast Area Transit’s Fixed Route Service. This is because ADA Paratransit Service corresponds with service hours for Fixed Route Bus and Trolley Service.
Space Coast Area Transit provides wheelchair accessible Fixed Route Bus and Trolley Service in accordance with the ADA. This has allowed some individuals with disabilities to use the Fixed Route Bus and Trolley Service instead of ADA Paratransit Service, including those who have hearing and vision impairments.
ADA PARATRANSIT OVERVIEW■ Must be comparable to level of Fixed Route Bus and Trolley Service.
■ Must be provided wherever Fixed Route Bus and Trolley Service operates.
■ Must operate during the same days and times as Fixed Route Bus and Trolley Service.
■ Individuals can call before 2:00 PM the day before a ride is needed to request a trip.
■ Trips can be requested up to 14 days in advance.
■ Individuals can set up a subscription for trips that occur on the same day and time each week.
■ Fares can be no more than twice the regular bus fare.
■ Trips can be requested for any purpose.
■ An eligible person’s access to ADA Paratransit Service cannot be limited by patterns of refusals, unusually long trips or late pickups.
6321Transi t .com
ADA PARATRANSIT SERVICE
ADA PARATRANSIT ELIGIBILITYADA Paratransit Service is available to the following people:
■ Individuals with disabilities who cannot use Space Coast Area Transit’s Fixed Route Bus and Trolley Service because it is not accessible for their needs. If bus service becomes accessible, Individuals with disabilities who are able to use it will no longer be eligible for ADA service.
■ A personal care attendant (PCA) who is accompanying an ADA eligible rider is considered a mobility aid and rides for free.
■ Additional traveling companions (up to 2) are permitted if space is available without displacing another ADA Paratransit rider. Companions pay the same fare and must have the same point of origin and destination as the ADA eligible rider.
■ ADA eligible riders from anywhere in the United States who are visiting Brevard County.
ADA PARATRANSIT REGISTRATION■ To register, individuals must go through an application process to become ADA Paratransit certified.
■ The application takes up to 21 business days to be approved.
■ To apply, call the RideLine at 321-633-1878, e-mail [email protected], or fill out the ADA Certification Form on page 7-8 of the Rider’s Guide or at 321Transit.com/ADACertification.
■ If an individual's application is denied, they can either call the RideLine at 321-633-1878 for information on the appeal process, use the Paratransit Eligibility Appeal Form on pages 9 – 10 of the Rider's Guide, or locate the form online at 321Transit.com/AppealForm.
ADA PARATRANSIT FARES AND PAYMENT OPTIONSThe ADA Paratransit Fare for 1-Ride is $1.50 per person and must be paid when boarding.
■ Exact change is required as the driver is not equipped to make change.
■ There is no charge for 1 personal care attendant (PCA).
■ Companions must pay their own fare.
■ Children 15 and under are free when accompanied by a fare paying passenger.
■ For additional information on PCA's and companions, see Page 14.
A 10-Ride ADA Paratransit Pass is available for $15 and must be purchased in advance. Passes can be purchased with cash, check or credit cards (Visa, MasterCard or Discover) through the following options:
■ In person: Purchase a pass at either of the Space Coast Area Transit terminals: 401 S. Varr Ave., Cocoa, FL 32922 or 460 S. Harbor City Blvd., Melbourne, FL 32901.
■ Online: Login at 321Transit.com/BuyPass to set up an account and/or purchase a pass online.
■ By phone: Call 321-635-7815, option #2 or 321-952-4563, option #1.
■ By mail: Mail checks up to $100 to either of the addresses listed above.
GET CONNECTEDFor questions regarding ADA Paratransit Service eligibility or reservations, call the Rideline at 321-633-1878 to speak with an ADA Paratransit representative or e-mail [email protected].
7 RideLine • 321.633.1878
ADA PARATRANSIT CERTIFICATION FORM
ADA Paratransit serves points of origin and destination within 3/4 of a mile of Space Coast Area Transit’s Fixed Route Service, which includes most of Brevard County from Titusville to Palm Bay. The ADA Certification Form explains how an individual's disability prevents him/her from riding Space Coast Area Transit's Fixed Route Bus System and determines eligibility. The form may be completed by the applicant or by a qualified professional familiar with the applicant's condition. If completed by the applicant, Section 3, Request For Professional Verification, must also be filled out. Applications in Braille, large type and on tape are also available upon request.
Applicants are eligible for 21 days of service while their ADA Eligibility Certification Form is being processed. Additionally, applicants are eligible for 21 days of out-of-town-service if they have ADA Paratransit Certification from another public entity. After an applicant's ADA Paratransit eligibility is certified, an ADA Eligibility Card and ride-reservation information will be mailed to the applicant within 4 weeks of the date their form was received. The ADA Eligibility Card will be valid for 3 years from date of issue. If eligibility is denied, a letter will be mailed to the applicant explaining the reason for denial and advising him/her of the process to appeal. For questions, assistance in filling out the application, or to schedule initial service, contact Customer Service at (321) 635-7815 ext. 52937 or e-mail [email protected]. Return the completed application to: Space Coast Area Transit, ATTN: ADA Paratransit, 401 South Varr Ave., Cocoa, FL 32922.
SECTION 1 - PERSONAL INFORMATION Last name: First Name: Middle Initial:
Email: Date of Birth: Male: Female:
Home Phone: Work: Mobile:
Home address: City:
Sub Division Name: State: Zip:
Mailing Address (if Di˜erent):
Emergency Contact: Relationship:
Contact's Home #: Work: Mobile:
Explain nature of disability preventing applicant from using Fixed Route Bus Service:
Is this condition temporary? Yes No If Yes, expected time of duration:
ADA Paratransit serves points of origin and destination within 3/4 of a mile of Space Coast Area Transit’s Fixed Route Service, which includes most of Brevard County from Titusville to Palm Bay. The ADA Eligibility Certification Form explains how an individual's disability prevents him/her from riding Space Coast Area Transit's Fixed Route Bus System and determines eligibility. The form may be completed by the applicant or by a qualified professional familiar with the applicant's condition. If completed by the applicant, Section 3, Request For Professional Verification, must also be filled out. Applications in Braille, large type and on tape are also available upon request.
All applicants are eligible for 21 days of out-of-town-service if they have documented eligibility with another transit agency. Applicants are also eligible for 21 days of service while their ADA Eligibility Certification Request Form is being processed. After an applicant's ADA Paratransit eligibility is certified, an ADA Eligibility Card and ride-reservation information will be mailed to the applicant within 4 weeks of the date their form was received. The ADA Eligibility Card will be valid for 3 years from date of issue. If eligibility is denied, a letter will be mailed to the applicant explaining the reason for denial and advising him/her of the process to appeal. For questions, assistance in filling out the application, or to schedule initial service, contact Customer Service at (321) 635-7815 ext. 52937 or e-mail [email protected]. Return the completed application to: Space Coast Area Transit, ATTN:ADA Paratransit, 401 South Varr Ave., Cocoa, FL 32922.
Completely explain how disability prevents applicant from using Fixed Route Service:
Completely explain other relevant e˜ects of applicant's disability:
8321Transi t .com
ADA PARATRANSIT CERTIFICATION FORM
SECTION 2 - ANALYZATION OF VEHICLE REQUIREMENTSCheck any of the following mobility aids that are applicable to the applicant:
Manual Wheelchair
Powered Scooter
Crutches
Electric Wheelchair
Service Animal
Walker
Cane
Oxygen Tank
Personal Care Attendant
Requires personal care attendant to travel via transit Yes NoCan walk 200 feet without assistance of another person Yes NoCan travel ¼ mile without assistance of another person Yes NoCan climb four (4) 12-inch steps without assistance of another Yes NoCan wait outside without support for 10 minutes Yes No
I certify that the information above is true and accurate:
Applicant's Signature Date
If application was completed by a person other than the applicant: Name: Relationship:
Phone: Address: City: State: Zip:
Signature Date
SECTION 3 - REQUEST FOR PROFESSIONAL VERIFICATIONIn order to confirm eligibility, it may be necessary for Space Coast Area Transit to contact the applicant's healthcare professional. Please complete the following authorization form.
Physician Rehabilitation Professional Other If other:
is familiar with my disability and is authorized to provide information to Space Coast Area Transit required to complete this certification.
Health Care Professional Name:
Address:
City: State: Zip: Phone:
Applicant's Signature Date
Please note: Application must be signed in order to be processed.
9 RideLine • 321.633.1878
PARATRANSIT ELIGIBILITY APPEAL PROCESS AND FORM
APPEALING TD AND ADA PARATRANSIT ELIGIBILITYUnder the Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations 49 C.F.R. Section 37.125(g), transit service providers must “establish an administrative appeal process through which individuals who are denied eligibility can obtain review of the denial.” Space Coast Area Transit’s administrative Transportation Disadvantaged (TD) and ADA Paratransit Eligibility Appeal Process is intended to give applicants who have been denied eligibility, or who have been deemed conditionally eligible, the opportunity to have their case heard independent of the initial decision maker.
THE RIGHT TO APPEAL■ Applicants have 60 days from the date of the eligibility determination letter to appeal the decision in
writing to the Brevard County ADA Coordinator.■ Prior to the hearing, the applicant’s eligibility status remains unchanged from the original
determination made by Space Coast Area Transit.■ Appeals will be heard independently of Space Coast Area Transit.■ Applicants will have the right to speak in person on their own behalf and/or have others represent
them at appeal proceedings.■ Applicants will have the right to necessary support, such as an interpreter, if requested in
the appeal letter.■ The determination resulting from the appeal will be made in writing within 30-Days and will state
the reason(s) for the decision. If a decision is not made within 30-Days of the date of appeal, fulleligibility will be given until a decision is made.
■ Applicants may reapply for service at any time if there is a change in their functional mobility.
PROCESS FOR ELIGIBILITY APPEALAn appeal is conducted by the Brevard County ADA Coordinator, who is an advocate for people with disabilities. The applicant may also request an in-person hearing or a telephone hearing. All in person and telephone hearings must be scheduled with the Brevard County ADA Coordinator. The applicant is not
required to state the reason for requesting an appeal. All requests for an appeal must be filed in writing.
Options include:■ Complete and return the Paratransit Eligibility Appeal Form on page 10 of the Rider’s Guide, online at
321Transit.com/AppealForm and also included with the denial letter sent to the applicant.
■ Write a letter notifying the Brevard County ADA Coordinator of applicant’s intent to appeal.
Both these options provide an opportunity to be heard and to present information and arguments to why the applicant believes the denial should be reversed. The Paratransit Eligibility Appeal Form or a letter requesting an appeal, along with any additional documentation to be submitted as part of the appeal process, should be sent to: Brevard County ADA Coordinator, 2725 Judge Fran Jamieson Way, Building B Suite 106, Viera, FL 32940. For questions, contact the ADA Coordinator at 321-637-5347 or e-mail [email protected].
10321Transi t .com
PARATRANSIT ELIGIBILITY APPEAL FORM
NOTICE OF APPEAL FOR ADA PARATRANSIT ELIGIBILITYThe Paratransit Eligibility Appeal Form is provided to assist applicants in filing an appeal and providing
information to the Brevard County ADA Coordinator. Completion of this form is not mandatory,
however, a written appeal of some type must be submitted to the Brevard County ADA Coordinator
within 60 days of the date on the Applicant's Paratransit Eligibility Determination Letter.
Date of Eligibility Determination Letter: ______________ Date of Appeal Submittal: ______________
I (full name of applicant), ___________________________________________________________ ,
wish to appeal the ☐ TD Paratransit or ☐ ADA Paratransit eligibility decision.
Person Submitting Form if other than Applicant: __________________________________________
Applicant's Address: _______________________________________________________________
City: ________________________________________ State: ________Zip Code: _____________
Phone with Area Code: _______________________________
Applicants requesting an appeal will be notified in writing of the time, date and location of the appeal hearing
and are encouraged to attend the appeal hearing, although attendance is not mandatory. If the applicant
requesting the appeal cannot attend, they may request a telephone interview or have another person(s)
represent them at the hearing. If the applicant or a designated representative is not present at the appeal
hearing, the decision to uphold or reverse the appeal will be based on the documentation submitted. For
questions about the right to appeal, contact the Brevard County ADA Coordinator at 321-637-5347 or e-mail [email protected]. Hearing impaired may dial 711 for the Florida Relay Service.
Briefly state the reason why you are appealing (not mandatory)
At the in-person TD or ADA Paratransit eligibility interview or functional assessment, applicants requiring self-advocacy may bring someone with them. Additionally, applicants may provide any information or documentation that will help to show that they are eligible because they cannot use the Fixed Route Bus System. Documentation may include any of the following:■ A detailed statement from a disability service provider explaining how the disability or its symptoms/
effects prevents the applicants from using the Fixed Route Bus System.■ A detailed statement from a medical professional or disability-related information that explains how
the disability or its symptoms/effects prevents the applicant from using the Fixed Route Bus System.■ Any other documentation the applicant would like to provide that might be of assistance.
11 RideLine • 321.633.1878
RESERVING A PARATRANSIT RIDE
■ For reservations, call the RideLine at 321-633-1878, Monday-Friday, from 8:00 AM to 5:00 PM. andask to speak to a Paratransit representative.
■ TD Paratransit trips may be reserved up to7 days in advance.
■ ADA Paratransit trips may be requested up to14 days in advance.
■ Next day reservations must be made by2:00 PM the day before you wish to travel.
■ No same day trips are permitted.
REQUIRED INFORMATION ■ Full name and telephone number of client.
■ Date of travel.
■ Address and telephone number of trip origin.
■ Address and telephone number of destination.
■ Helpful information such as directions to a difficult address, specific entrance, one-way streets, etc.
■ Appointment time and desired return time (allow sufficient time to include average time waiting forappointment, shopping, etc.).
■ Indicate anyone traveling with the client; PCA, companion or service animal, etc.
■ Indicate any type of mobility device such as a cane, walker, wheelchair, oversized scooter, etc.
■ Indicate if there has been any type of change in mobility device.
CHANGING OR CANCELING A RESERVATION■ If you need to change your reservation, call the RideLine at 321-633-1878.
■ Changes must be made before 2:00 PM the day before your scheduled trip.
■ Any same day change requests are handled on a case-by-case basis and must receive approval.
■ You may cancel 24 hours a day, 7 days a week without speaking to a customer servicerepresentative. Call the RideLine at 321-633-1878, option #3, and follow the instructions.
SCHEDULING TRAVEL TIMESA Space Coast Area Transit customer service representative will determine the pickup time to ensure the rider arrives on-time for their appointment. Additionally, the timing may need to accommodate the pick-up of additional riders.
USING THE FLORIDA RELAY SERVICE Florida Relay is a free public service that provides a communication link between standard telephone (voice) users and persons who are deaf, deaf/blind, hard of hearing and speech-disabled using a text telephone (TTY) captioned telephone (CapTel), or personal computers.
To connect with a Florida Replay Operator dial 7-1-1, using a text telephone (TTY), captioned telephone (CapTel) or a personal computer. Request that on your behalf, the Florida Relay Service calls the RideLine at 321-633-1878. Florida Relay acts a "communication bridge" with Space Coast Area Transit. Visit the Florida Relay Service Website at FTRI.org/Relay for additional information.
12321Transi t .com
HOW TO BOARD A PARATRANSIT VEHICLE
BOARDING REQUIREMENTS■ Drivers will meet the customer at the curb of any private residence or public building.
■ Customers should be ready and waiting to board the Paratransit vehicle within a 15-minute window before or after the scheduled pickup time.
■ Within the 15-minute window, the driver will only wait 5 minutes after arriving at the designated pickup location. The same concept applies to the return trip.
■ If the customer is not ready, they will be placed on stand-by and must call the RideLine at 321-633-1878 when ready for pick-up.
BOARDING PROCEDURES Customers should follow the procedures listed below when boarding the Paratransit vehicle.
■ Fare and Payment Options are located on page 31 of the Rider's Guide.
■ 1-Ride Fare must be paid in exact change prior to the vehicle departing from the pickup location. Drivers are not allowed to make change.
■ Board the vehicle by using the steps, ramp, or riding the lift.
■ Secure your safety belt and belongings.
■ If you are riding in a wheelchair or using a mobility aid, your equipment must be secured to the floor of the vehicle by four securement straps.
■ If assistance is needed, drivers are trained to secure mobility aids.
■ If you have any questions or concerns with how the driver secures your mobility aid, call the RideLine at 321-633-1878 or e-mail [email protected].
TRAVELING WITH PACKAGESPlease limit packages to only those you can personally carry. No oversized or heavy packages, firearms, knives or explosive materials are allowed.
CUSTOMER ASSISTANCEIf requested, drivers will provide customer assistance to and from the vehicle. Drivers are prohibited from traveling beyond the outside door of any residence or building and may not lose sight of their vehicle if it is occupied by other customers.
13 RideLine • 321.633.1878
WHEELCHAIRS AND MOBILITY DEVICES
The U.S. Department of Transportation governs transportation services for individuals with disabilities and ADA specifications for transportation vehicles. Space Coast Area Transit may not be able to accommodate passengers whose wheelchair or mobility device exceed the size and weight limits listed below. All Space Coast Area Transit Paratransit vehicles are built and maintained in adherence with all U.S. Department of Transportation regulations.
DEFINITION OF WHEELCHAIRAs defined by the U.S. Department of Transportation, a wheelchair is a mobility aid belonging to any class of three or more wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, and fully operational whether operated manually or powered.
WHEELCHAIR SIZE SPECIFICATIONS ■ Space Coast Area Transit Paratransit vehicles can
accommodate various types of mobility devices (manual or power wheelchairs or scooters) that fit within size regulation of 30 inches wide by 48 inches long.
■ A Space Coast Area Transit operations staff member will measure an applicant’s wheelchair as part of their Paratransit Registration. Should a device be changed after the initial approval, please contact a Partransit representative at 321-633-1878 to re-certify the new device.
■ Wheelchairs and attached items that exceed the allowable dimensions will be judged on a case-by-case basis and may be excluded if accommodating the mobility device is inconsistent with legitimate safety requirements.
■ For questions or concerns, or to appeal the denial of an oversized wheelchair, please contact the Space Coast Area Transit Safety Coordinator at 321-635-7815 extension 52959 or e-mail [email protected].
WEIGHT REGULATIONSU.S. Department of Transportation weight regulations require that vehicle lifts and ramps are capable of accommodating a minimum capacity of 600 lbs. All Space Coast Area Transit Paratransit vehicles meet or exceed the minimum requirements. For questions or concerns, please call the RideLine at 321-633-1878 or e-mail [email protected].
SAFETY PRECAUTIONS WHEN TRAVELING BY WHEELCHAIRIf you travel in a mobility device, it must be secured. For your safety, it is strongly recommended that you travel with a gait (Posey) belt and foot rests as a safety measure to prevent injury during transport.
QUESTIONS ABOUT MOBILITY AIDSIf you have questions about the suitability of your particular mobility aid, call the RideLine at 321-633-1878 or e-mail [email protected].
14321Transi t .com
SERVICE ANIMALS AND PETS, COMPANIONS, PERSONAL CARE ATTENDANTS (PCAs), CHILDREN AND VISITORS
Space Coast Area Transit allows TD Paratransit and ADA Paratransit riders to travel with one personal care attendant (PCA), and up to two additional companions for a total of 4 passengers per trip. Example: a rider, a PCA, and up to two companions. Service animals are not included in the passenger count.
SERVICE ANIMALS AND NON-SERVICE ANIMALS (PETS) Service animals are always welcome on any Space Coast Area Transit Vehicle. However, in keeping with best safety practices, emotional/therapy animals and other pets are not permitted.
The Department of Transportation ADA regulations, 49 CFR Section 37.3, defines a service animal as any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or
rescue work, pulling a wheelchair, or fetching dropped items. Regulation 49 C.F.R. Section 37.167(d) requires transit entities to permit service animals to accompany individuals with disabilities in vehicles and facilities.
COMPANIONS AND PERSONAL CARE ATTENDANTS Riders must reserve space for their PCA and companion(s) when they reserve their trip. Up to two additional companions are allowed per trip on a space available basis.
A PCA is a person accompanying an ADA Paratransit rider to assist with their travel needs. ADA riders are allowed 1 PCA that rides free; companions are allowed, however they must pay their own fare, unless they are 15 years old, or younger. Activities performed by a PCA may include but are not limited to: mobility assistance, personal care, or communication (translation, interpretation, reading) and assistance at the destination. Space Coast Area Transit does not provide a PCA for riders. If a rider cannot be left alone at a destination or must be under constant care or supervision, Space Coast Area Transit may request (but not require) that the rider travel with a PCA.
A PCA or companion must board the vehicle at the rider’s scheduled location and time of pickup and ride together.
CHILDREN Children 15 years old, or younger, ride for free when accompanied by a fare paying passenger. According to state law newborns up to 5 year olds must ride in a federally approved child safety seat according to state law. Child safety seats must be provided by the rider.
VISITOR REQUESTSSpace Coast Area Transit provides complementary visitor Paratransit Service to individuals who travel to Brevard County and are eligible for services under ADA. An individual’s certification by a public entity as “ADA Paratransit eligible” will be honored for up to 21 days. The ADA Paratransit certification document must be submitted in advance using one of the following methods: by e-mail, [email protected]; by fax, 321-635-1903; sent my mail; or presented in person at either Space Coast Area Transit Terminal, 401 S. Varr Ave., Cocoa Florida, 32922 or 460 South Harbor City Blvd., Melbourne, FL 32901. If a visitor requires Paratransit Service beyond 21 days during any 365-day period, they are required to apply for certification through Space Coast Area Transit.
15 RideLine • 321.633.1878
RESPONSIBILITIES OF THE PARATRANSIT DRIVER
Responsibilities include:■ To provide access to opportunity
for everyone; safely, efficiently, and courteously.
■ Drivers are required to be in uniform, wear an ID badge, and be professional and courteous at all times.
■ Drivers are not responsible for providing wheelchairs, child seats, or personal care assistants.
■ If requested, drivers will provide customer assistance to and from the vehicle.
■ Drivers may not lose sight of their vehicle if it is occupied by customers.
■ Drivers are required to confirm the customer’s name and collect the fare in cash, or in the form of a pass.
■ Drivers are not responsible to wait for a family member or caretaker to be present before a customer can be dropped off.
COMMUNITY OUTREACH AND EDUCATIONSpace Coast Area Transit provides presentations, customer education forums and travel training. To request a presentation or obtain more information, contact Space Coast Area Transit’s Customer Service Supervisor at 321-635-7815, extension 52937.
UPDATES TO THE RIDER'S GUIDEThe Rider’s Guide for Special Services was last updated on June 1, 2020. Contents of the Rider’s Guide may change at any time without notice. Contact Space Coast Area Transit for any updates or changes, or visit 321Transit.com/RidersGuide for the most current version. If you have questions about any of the information contained in this document, or to request this document in an alternative format, call 321-635-7815.
16321Transi t .com
REQUIREMENTS AND RIGHTS OF PARATRANSIT CUSTOMERS, PCAs AND COMPANIONS
Customers are required to refrain from engaging in disruptive, aggressive, threatening or illegal behavior. Such behavior may result in suspension of service. Customers who engage in physical abuse or cause physical injury to others will be requested to travel with a PCA and/or have their Paratransit Service permanently suspended.
SAFETY REQUIREMENTS FOR PARATRANSIT CUSTOMERS, PCAs AND COMPANIONSDisruptive, aggressive, threatening or illegal behavior by Paratransit customers, PCAs and companions is defined as:
■ Foul, derogatory and/or inappropriate language directed to Space Coast Area Transit staff, drivers and/or other riders.
■ Behavior which is offensive (i.e. inappropriate touching); aggressive; threatening (i.e. verbal or physical); or incidents that pose a direct threat to the health, safety or welfare of Space Coast Area Transit personnel and/or other riders.
■ Possession, distribution, or being under the influence of alcohol, illegal drugs, or controlled substances on Space Coast Area Transit vehicles.
■ Carrying weapons or controlled substances of any kind aboard Space Coast Area Transit vehicles or property. Exceptions to this policy are those persons duly authorized and/or licensed to carry a legal weapon or firearm.
■ Committing of any crime on any Space Coast Area Transit vehicle.
■ Refusing to board the vehicle within the pickup window or refusing to exit the vehicle upon reaching the destination.
■ Tampering with any onboard equipment.
RIGHTS OF PARATRANSIT CUSTOMERS, PCAs AND COMPANIONS Paratransit customers, PCAs and companions have the right to expect the following:
■ Current and complete program information.
■ The ability not to board the vehicle until the customer’s pickup window opens.
■ Drivers will wait 5 minutes after arriving, within the 30-minute pickup window (15 minutes prior to and after scheduled pickup time), for customers to board—but no longer, as it will impact the schedule of other customers.
■ Drivers are trained to provide public transportation services.
■ Drivers with a photo ID badge and uniform, who announce the rider’s name.
■ Assistance while getting into and out of the vehicle, and to the seat or securement area of the vehicle.
■ Properly fastened seat belts and/or mobility device tie-downs.
■ Safe trips in air-conditioned or heated vehicles.
■ Professional, courteous treatment by drivers and/or other riders.
■ Drivers and/or other customers who will not play loud music in the vehicle.
■ Adequate accommodations for customers and their service animals.
■ The ability to file complaints for unacceptable service without fear of retaliation.
■ Prompt investigations and effective resolution to complaints.
17 RideLine • 321.633.1878
RESPONSIBILITIES OF PARATRANSIT CUSTOMERS, PCAs AND COMPANIONS
Responsibilities include:
■ Have appointment times, addresses, telephone numbers and other needed information ready
when making a reservation.
■ Schedule trip requests between 7 days in advance and 2:00 PM the day before travel.
■ Inform Space Coast Area Transit staff of any customer health conditions that may impact the
driver’s ability to provide safe transportation.
■ Dress appropriately; shirts and shoes are required.
■ Be ready and waiting for the vehicle in the designated pickup location. Meet the driver
at the curb of any private residence or public building. If requested, drivers will provide customer
assistance to and from the vehicle.
■ Remain in the pickup location during the entire
pickup window.
■ If the vehicle has not arrived by the end of the
scheduled "pickup window". Call the RideLine
at 321-633-1878 to inquire about the delay and
revised pickup time.
■ Call in trip cancellations as soon as possible,
but no later than 2 hours before the start of the
pickup window.
■ Present the exact fare in cash or with a Paratransit
Pass. Drivers are not permitted to make change.
■ Report anything you notice that constitutes a safety hazard to the Space Coast Area Transit driver.
■ Wear seatbelts and remain seated until the vehicle comes to a complete stop at the destination.
■ Keep track of personal belongings. If an item is lost, contact Space Coast Area Transit Customer
Service at 321-635-7815. Space Coast Area Transit is required to keep items in lost and found for
a period of 30-Days, however, they are not responsible for items lost or stolen on vehicles.
■ Smoking, eating or drinking is not allowed while customers are in the vehicle. If a disability
requires a customer to have a snack while on the vehicle, notify Space Coast Area Transit so that
this requirement can be modified to accommodate the customer's needs.
■ Be courteous to the driver and others and avoid distracting the driver. Wear headphones when
using handheld devices or playing music.
■ Keep wheelchairs or other mobility aids in good condition. It is strongly recommended that
wheelchairs have working brakes and that passengers travel with a gait (Posey) belt and foot
rests.
■ Avoid littering in the vehicle.
■ Expect shared-ride public transportation service, i.e., other passengers may be on the vehicle.
Travel time should not exceed the comparable fixed route ride time.
18321Transi t .com
CANCELLATION AND NO-SHOW POLICY
Space Coast Area Transit established a formal policy regarding TD Paratransit and ADA Paratransit trip cancellations and no- shows as stated on pages 19-20. The objective of the Cancellation and No-Show Policy is to deter customercancellations and no-shows, thereby reducing costs and minimizing thescheduling inefficiencies associated with customer trip cancellations and no-
shows. When reviewing the No-Show Policy, please refer to the following definitions.
CANCELLATION AND NO-SHOW POLICY DEFINITIONSAdvance Notice: A contact initiated by the customer (trip requester) to the transportation operator, notifying the transportation operator of a Paratransit trip cancellation at least 2 hours BEFORE the scheduled trip’s pickup time.
Community Transportation Coordinator (CTC): CTC refers to a transportation entity recommended by a Metropolitan Planning Organization (MPO) , or by the appropriate designated official planning agency, as approved in F.S. 427.011-427.017, to ensure that coordinated transportation services are provided to the transportation disadvantaged population in the designated service area. In Brevard County, the MPO is the Space Coast Transportation Planning Organization (TPO) and the CTC is Space Coast Area Transit, who is funded by the Brevard County Board of County Commissioners, Transit Services Division.
Non-Sponsored Transportation Disadvantaged Person: An individual who meets the definition of transportation disadvantaged but who is not subsidized by any agency.
Non-Sponsored Trip: A trip for a transportation disadvantaged individual which is not subsidized in part or in whole by any other funding source. The specific authority is F.S. 427.013(9). The law implemented is F.S. 427.011-427.017.
Paratransit Cancellation: Notice of cancellation at least 2 hours prior to the scheduled trip.
Paratransit No-Show: A customer who scheduled a pickup from a certain location but was not able to be located at the pickup point, or a customer that was not ready to depart within the scheduled pickup window of time but did not provide a minimum of at least 2 hours advance notice of the change or cancel the pickup time and/or date.
Space Coast Area Transit: The public transportation system, operated, funded, and coordinated by the Brevard County Board of County Commissioners, Transit Services Division.
TD Customer: Anyone who satisfies the guidelines outlined in Chapter 427 Florida Statues (F.S.).
Transportation Disadvantaged (TD): As defined in Florida Statute 427.001, "Those persons who because of physical or mental disability, income status, or age or who for other reasons are unable to transport themselves or to purchase transportation and are, therefore, dependent upon others to obtain access to health care, employment, education, shopping, social activities, or other life-sustaining activities, or children who are handicapped or high-risk as defined in F.S. 411.202."
Transportation Operator: A public, private-for-profit or private non-profit entity engaged by the Community Transportation Coordinator to provide service to transportation disadvantaged persons pursuant to a coordinated system service plan. In Brevard County, the Transportation Operator is Space Coast Area Transit.
19 RideLine • 321.633.1878
DIRECTIVES FOR CANCELLATION AND NO-SHOW POLICY
1. Each transportation operator will maintain records of services provided to customers. This shall include record dates that service is provided, date of and number of no-shows, date and number of cancellations, and passenger counts.
2. The transportation operator shall initiate and maintain mail and/or telephone contact with customers who have no-shows and/or cancellations on their service records. This shall include informing customer of the Cancellation and No-Show Policy and advising customer of potential loss of service(s) which may result from continued no-shows and/or cancellations.
3. The transportation operator shall inform all customers, at time of reservation, of no-show and cancellation policies.
4. Regarding non-sponsored customers, the CTC may request assistance from Brevard County Children and Family Services Section for evaluation of chronic no-show customers. Social Workers shall assess needs and assist the passengers in avoiding such behavior.
5. Sponsored customers who accumulate excessive no-shows or cancellations shall be investigated by the sponsoring agency in order to address scheduling problems, behaviors, etc.
6. Each transportation operator shall provide a 24-hour cancellation line. This telephone line, 321-633-1878, will be monitored during working hours (8:00 AM to 5:00 PM Monday – Friday) by the transportation operator’s staff. After working hours, an answering service or machine will monitor incoming calls.
7. Any denial of service by the transportation operator to a customer may be reviewed (at the customer’s request) by the Grievance Sub-Committee of the Transportation Disadvantaged Local Coordinating Board.
8. Transportation operator staff will automatically cancel a scheduled return trip when initial (origination trip) trip is a no-show.
9. A customer’s request for cancellation of a scheduled trip will be considered a no-show if the cancellation was not received by the transportation operator at least 2 hours before the scheduled trip. A request for a scheduled trip cancellation received at least 2 hours in advance of scheduled trip time is reflected on the customer’s service record as a cancellation. Customers will not receive sanctions from accumulation of cancellations. However, cancellations may generate an informational warning letter to be mailed to the customer.
10. A customer who accumulates on their service record an excessive amount of no-shows within a 6-month period may lose the privilege of ride services. The initial decision as to whether or not to deny service to a customer based on service record will be the sole discretion of the Community Transportation Coordinator. An "excessive" amount of no-shows is defined as more than 20% of scheduled trips noted as no-shows.
11. Customers who are utilizing the service for life-sustaining medical purposes will not be suspended for no-shows.
12. A customer will be denied service if they engage in violent, illegal or disruptive behavior. This shall be construed as any incident which causes an unsafe environment for other passengers or drivers.
20321Transi t .com
DIRECTIVES FOR CANCELLATION AND NO-SHOW POLICY
13. The following outlines the chain of events associated with the progressive actions for scheduled trip no-shows:
a. Initial Warning: A door hanger stating missed ride appointments will be attached to the trip recipient’s door. A Policy Reminder Form will be mailed out to the customer.
b.
operator may follow-up with a phone call 4 days after the mail-out, to discuss reason(s) for no-show and possible preventive actions. During follow-up phone calls, the potential loss of service(s) to customer and its impact shall be emphasized.
Second Warning: A door hanger stating missed ride appointments will be attached to the trip recipient’s door. A Policy Reminder Form will be mailed out to the customer. The transportation
c. Final Warning: A door hanger stating missed ride appointments will be attached to the trip recipient’s door. A Policy Reminder Form will be mailed out to the customer. The transportation operator must follow-up with a phone call 4 days after the mail-out to discuss reason(s) for no-shows and possible preventative actions. The transportation operator must notify the CTC of the excessive no-shows.
d. Further Action: The CTC may direct further action such as referral to sponsoring agency or Family and Children Services or as deemed appropriate by the CTC including permanent suspension.
APPEALS PROCESS If the customer wishes to appeal the decision of suspended service due to no-shows, they can utilize the Grievance Procedure Form on page 22 of the Rider's Guide or at 321Transit.com/GrievanceForm. For questions or assistance with filling out the form, call the Space Coast Area Transit Administration Office at (321) 635-7815.
RESERVATION OF AUTHORITY The authority to issue or revise these procedures is reserved for the Director of the Brevard County Transit Services Department.
TRANSPORTATION DISADVANTAGED LOCAL COORDINATING BOARDPursuant to F.S. 427, the Space Coast Transportation Planning Organization (TPO) has appointed an advisory board called the Transportation Disadvantaged Local Coordinating Board (TDLCB). The TDLCB advises the Space Coast TPO on matters pertaining to the administration of the Transportation Disadvantaged program.
MEETING INFORMATION The TDLCB meets quarterly at the Brevard County Government Center. Contact Space Coast Area Transit at 321-635-7815 for meeting dates and times.
TRANSPORTATION DISADVANTAGED TRUST FUNDRequest to donate $1 to the Transportation Disadvantaged Trust Fund when you renew your driver’s license or tag.
21 RideLine • 321.633.1878
TD SERVICES GRIEVANCE PROCEDURE AND FORM
GRIEVANCE PROCEDUREThe intent of the Grievance Procedure for Transportation Disadvantaged (TD) Services is to provide procedures and policies for fulfilling the requirements of Chapter 427, Florida Statutes, and Rule 41-2.012 of the Florida Administrative Code (FAC). View the Brevard County Transportation Disadvantaged Local Coordinating Board (TDLCB) Grievance Procedure in its entirety at 321Transit.com/Grievance.
A multi-layered approach for problem resolution incorporated into the Grievance Procedure. For the pur-pose of the TDLCB, a grievance is defined as “a circumstance or condition thought to be unjust, and ground for complaint or resentment.” It is assumed that the Complainant would direct any initial concern to Space Coast Area Transit before initiating the Grievance Procedure.
HOW TO FILE A GRIEVANCEA grievance must be filed in writing by completing the Grievance Form on page 22 of the Rider’s Guide For Special Services or at 321Transit.com/GrievanceForm. The Complainant may request assistance from Space Coast Area Transit to complete the form. A clear violation of a specific law, regulation, or contractual arrangement should attempt to be demonstrated or established when filing the grievance. The completed form should be mailed to: Transit Director, Space Coast Area Transit, 401 S. Varr. Ave., Cocoa, Florida 32922. Space Coast Area Transit (the Community Transportation Coordinator) must respond to the Complainant in writing no later than 7 working days from the date the grievance is received.
THE TDLCB GRIEVANCE SUBCOMMITTEEIf the Complainant determines that the response from Space Coast Area Transit is unsatisfactory, he/she can request that the Grievance Form is forwarded to the TDLCB Grievance Subcommittee. The Complainant will be notified in writing of the Subcommittee meeting date, time, and location. The Subcommittee will endeavor to resolve the grievance and issue a decision in its report.
APPEAL TO THE TDLCB:The Complainant may appeal the decision of the TDLCB Grievance Subcommittee in writing to the Brevard County Transportation Disadvantaged Local Coordinating Board (TDLCB) within 5 working days from the date the Complainant received written notice from the Subcommittee of its decision.
Once an appeal has been received, the TDLCB shall meet and render a decision at its next meeting. The Complainant will be notified in writing of the date, time, and place of the TDLCB meeting where the ap-peal shall be heard. A written notice will be mailed at least 10 days in advance of the meeting. A written copy of the decision made by the TDLCB will be mailed to all parties involved within 10 days of the date of the decision.
APPEAL TO THE STATE TD COMMISSIONShould the complainant remain dissatisfied with the decision of the TDLCB, an appeal may be made in writing to: Ombudsman Program, Florida Commission for the Transportation Disadvantaged, 605 Suwannee Street, MS-49, Tallahassee, FL 32399-0450. For questions, e-mail [email protected], call 1-800-983-2435, or in Florida, call 711 to access the Florida Relay System.
22321Transi t .com
TD SERVICES GRIEVANCE FORM
Agency/Individual Name: ___________________________________________________________
Address: ________________________________________________________________________
City: ___________________________________State: _____________ Zip Code: _____________
Telephone: ______________________ Email: __________________________________________
This Grievance Form for Transportation Disadvantaged (TD) Services shall be sent to the Community Transportation Coordinator, Space Coast Area Transit. Outline the nature of the grievance, and where applicable, the date, time and place of the incident(s) constituting the grievance. A clear violation of a specific law, regulation, or contractual arrangement should attempt to be demonstrated or established. The Complainant may request assistance from Space Coast Area Transit to complete the form. Addi-tional pages may be attached; please be sure to number all additional pages and/or attachments. Send the completed form and any supporting documentation to: Transit Director, Space Coast Area Transit, 401 S. Varr. Ave., Cocoa, Florida 32922.
GRIEVANCE INFORMATION:
I hereby attest that these statements are true and correct.
Complainant's Name: ______________________________________________________________
Complainant's Signature: ____________________________________ Date: __________________
23 RideLine • 321.633.1878
TITLE VI CIVIL RIGHTS ASSURANCE
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in program activities receiving Federal financial assistance. Title VI states: “No person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied benefits of, or be subjected to discrimination under any program or activity receiving Federal assistance” (42 USC 2000d).
Further, Title VI provides for Environmental Justice, guaranteeing fair treatment for all people and provide for agencies to identify and address, as appropriate, disproportionately high and adverse effects of its programs, policies, and activities on minority and low-income populations. Environmental Justice includes taking reasonable steps to ensure that Limited English Proficiency (LEP) persons have meaningful access to programs, services, and information provided by Space Coast Area Transit.
HOW TO FILE A TITLE VI COMPLAINT Any person who believes that he, or she, or any specific class of persons, has been subjected to discrimination or retaliation prohibited by the Title VI of the Civil Rights Act of 1964, as amended, and related statutes under Space Coast Area Transit’s program of transit service delivery or related services or programs is encouraged to file a report with Space Coast Area Transit’s Office:
Terry Jordan, Planner • Space Coast Area Transit401 South Varr Avenue, Cocoa, FL 32922 Telephone (321) 635-7815 extension 52960; Facsimile (321) 633-1905 E-mail: [email protected]
Space Coast Area Transit encourages the filing of a complaint in writing. Include the complaintants name, address, and other contact information so that he/she may be reached. See the Space Coast Area Transit Title VI Complaint Form on page 25 – 26 of the Rider's Guide, or on 321Transit.com/TitleVIForm. Please note that the complaintant will be asked to provide information regarding:
1. How, why, when, and where the compaintant believes he/she was discriminated against, including the location, names, and contact information for witnesses. If the alleged incident occurred on a Space Coast Area Transit vehicle, provide the bus, give date, time of day, and bus number if available.
2. The Complaint Form or letter must be signed. Electronic signatures will be accepted.3. Complaints must be filed within 180 calendar days after the dated alleged discrimination occurred.
COMPLAINT INVESTIGATIONSAll complaints will be investigated promptly. Complaint reviews shall be complete within 60 calendar days of the date the complaint was received. If more time is required Space Coast Area Transit shall notify the complainant of the reason and estimated timeframe for completing the review. Reasonable measures will be undertaken to preserve any information that is confidential. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated.
At a minimum, the investigation will:1. Identify and review all relevant documents, practices, and procedures.2. Identify and interview persons with knowledge of the Title VI violation, including the person
making the complaint, witnesses or anyone identified by the complainant; anyone who may have been subject to similar activity; or anyone with relevant information.
After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and interviews regarding the alleged incident, and explains whether disciplinary action, additional training of the staff member, or other action will occur. If a Title VI violation is found to exist, Space Coast Area Transit will take remedial steps, as appropriate and necessary, immediately.
24321Transi t .com
TITLE VI CIVIL RIGHTS ASSURANCE
FEDERAL TRANSIT ADMINISTRATION OFFICE OF CIVIL RIGHTS Complainants may also file their initial Title VI complaints directly to the Federal Transit Administration, no later than 180 days after the date of the alleged discrimination. Additionally, if no violation is found and the complainant wishes to appeal the decision, the complainant may contact the Federal Transit Administration as follows:
Federal Transit Administration Office of Civil Rights Attention: Complaint Team East Building, 5th Floor – TRC1200 New Jersey Ave., SE Washington, DC 20590
SPACE COAST AREA TRANSIT’S 2017 TITLE VI UPDATE Space Coast Area Transit’s 2017 Title VI update was prepared pursuant to Title VI of the Civil Rights Act of 1964, FTA Circular 4702.lB, “Title VI and Title VI Dependent Guidelines for Federal Transit Administration Recipients” (October 1, 2012), and can be found at 321Transit.com/TitleVIReport2017.
The objectives detailed in Space Coast Area Transit’s Title VI Program include ensuring that Federally-assisted benefits and related services are made available and equitably distributed, ensuring that the level and quality of Federally-assisted services are sufficient to provide equal access and mobility to all persons, ensuring adequate opportunities for all to participate in planning and decision-making processes, and ensuring that placement of transit services and facilities is equitable.
Additionally, Space Coast Area Transit’s 2017 Title VI update ensures that corrective and remedial actions are taken for all applications and receipts of Federal assistance to prevent discriminatory treatment of any beneficiary, provides procedures for investigating Title VI complaints, ensures that meaningful access to programs and activities is provided for LEP populations, and provides steps for informing the public of their rights under Title VI.
According to the criteria described in this document, Space Coast Area Transit is in compliance with Title VI requirements.
25 RideLine • 321.633.1878
☐ ☐
______________________________________________________________________________
______________________________________________________________________________
☐ ☐
☐ ☐ ☐
________________________________________
____________________________________________________
______________________________________________________________________________
SPACE COAST AREA TRANSIT TITLE VI COMPLAINT FORMTitle VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in program activities receiving Federal financial assistance. Title VI states: “No person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied benefits of, or be subjected to discrimination under any program or activity receiving Federal assistance” (42 U.S.C. §2000d).
Before completing this form, please read the Space Coast Area Transit Title VI Complaint Procedures by visiting our office or at 321Transit.com/TitleVIReport2017. For questions call 321-635-7815.
The following information is necessary and required to assist in processing of a complaint. If assistance is required in completing this form, please call the phone number listed above. Complaints must be filed within 180 calendar days after the dated alleged discrimination occurred.
Section I:
Name:
Address:
Phone Home: Cell: Work:
Email Address:
Section II:
Are you filing this complaint on your own behalf? Yes* No
*If you answered “yes” to this question, go to Section III.
If not, please supply the name and relationship of the person for whom you are complaining:
Please explain why you have filed for a third party:
Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party: Yes* No
Section III:
I believe the discrimination I experienced was based on (check all that apply):
Race Color National Origin
Date of alleged discrimination (Month, Day, Year):
Location where incident occurred:
Name and title of person who allegedly subjected you to Title VI discrimination:
26321Transi t .com
Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses. If more space is needed, attach a separate sheet.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Section IV
Have you previously filed a Title VI complaint with Space Coast Area Transit? ☐ Yes ☐ No
Section V
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court? ☐ Yes ☐ No
If yes, check all that apply and name applicable agency:
☐ Federal Agency
☐ Federal Court
☐ State Agency
☐ State Court
☐ Local Agency
Please attach any written materials or other information that you think is relevant to your complaint.
AFFIRMATIONI hereby swear and affirm that the information I have provided in this Title VI Complaint Form is true and correct to the best of my knowledge, information, and belief.
Signature: ___________________________________________ Date: _______________________
Please submit this form in person at the address below, or mail this form to: Terry Jordan, Planner Space Coast Area Transit 401 South Varr Avenue, Cocoa, FL 32922 Telephone (321) 635-7815 extension 52960; Facsimile (321) 633-1905 E-mail: [email protected]
LANGUAGE TRANSLATION SERVICE AVAILABLENOTE: If you require this Title VI Complaint Form to be translated into another language, download the form at 321Transit.com/TitleVIForm, then go to Translate.Google.com and follow these steps. 1) Click on the “From” and “To” tabs. 2) Select what language the original PDF is in “From”. 3) Select what language you want it translated into “To”. 4) Click “Browse” and then select this PDF file from your computer.
27 RideLine • 321.633.1878
VOLUNTEERS IN MOTION
Volunteers in Motion serves individuals who are unable to use other Space Coast Area Transit services. The program offers transportation to locations such as medical facilities, pharmacies and grocery stores. Since its inception, Volunteers in Motion has assisted thousands of individuals who would otherwise be unable to live at home independently.
HOW TO VOLUNTEERThis innovative program is supported by an amazing group of volunteers who serve because they care. Unfortunately, the demand for services is higher than what the current program can support. Program volunteers are provided training classes, state-of-the-art vehicles, gas and insurance, uniform shirts and cell phones during volunteer hours. There are no out-of-pocket expenses for program volunteers. A few hours of support once or twice a week (or more) can make an incredible difference. The program operates on weekdays, Monday through Friday. For those who enjoy working with people of all ages and making a difference in their life, this is a great volunteer position for you!
Volunteer Positions include Vehicle Operators who transport clients throughout Brevard county; drop off and pick up clients at medical facilities, transport wheelchairs and walkers; help clients with shopping and grocery bags; and drop off and pick up prescriptions. Office support staff are also needed to answer phones, file, and perform data entry functions. All support is welcome and appreciated. When joining Volunteers In Motion, you'll receive instant gratification when you see the expression of joy on the face of every single person you meet. To find out more, call 321-635-7999 or e-mail [email protected].
HOW A CLIENT CAN REGISTERThe following information is required to access the Volunteers in Motion transportation program. To register, contact Volunteers in Motion at 321-635-7999 between 8:00 AM and 5:00 PM, Monday – Friday, and provide the information listed below.
General Information■ Name
■ Address
■ Telephone Number
■ Date of Birth
■ Emergency Contact
Medical Information■ Physician’s Name
■ Medical facility address
■ Medical facility telephone number
Grocery/Pharmacy Information■ Name of Store
■ Location of Store
28321Transi t .com
VOLUNTEERS IN MOTION
HOW A CLIENT CAN SCHEDULE A TRIP■ To schedule, call 321-635-7999 between 8:00 AM and 5:00 PM, Monday – Friday. If no one is
available, leave a message with the client's name and telephone number.
■ Provide as much notice as possible, especially for medical trips.
■ Trips are scheduled the Thursday before the following week’s requests.
■ Same day and next day trips are difficult to schedule, due to high demand rate.
■ Volunteers in Motion clients receive telephone notification on Friday afternoon the trip request has been granted.
■ Flexibility is needed with grocery shopping trip requests. Most requests are granted, but not necessarily at the time of preference.
■ Clients should be ready to go 15 minutes prior to their departure time.
■ After a medical appointment, if a prescription needs to be filled, the driver will make an additional stop if time permits.
■ Cancellations must be made at least 48 hours in advance.
CONTRACTED ROUTES
Space Coast Area Transit’s Contracted Routes serve several not-for-profit agencies with demand-response service. Some agencies served include Brevard Achievement Center, Bridges BTC, INC., Easter Seals and Seniors at Lunch.
Agencies work with Space Coast Area Transit to transport agency customers to designated centers in the morning and return the customers in the afternoon. For more information, call the RideLine at 321-633-1878 or e-mail [email protected].
29 RideLine • 321.633.1878
FIXED ROUTE BUS AND TROLLEY SERVICE
Space Coast Area Transit’s Fixed Route Service is a system where transit vehicles operates along a specific route and according to a set schedule. Extensive coverage is provided throughout cities and unincorporated areas of Brevard County. Passenger safety is Space Coast Area Transit’s #1 priority. All scheduled times are approximate and depend on traffic and other conditions. Read tips on how to ride, request maps by mail or view maps and schedules online at 321Transit.com.
GENERAL INFORMATIONAll transit buses are wheelchair lift equipped and accommodate bikes at no additional charge. Surfboards are allowed inside the bus, based on space availability. Major shopping centers, government centers, social service agencies, area colleges, universities and hospitals are just some of the locations served by Space Coast Area Transit. Weekend and Saturday service is available on most routes.
HOW TO RIDE■
The safety of our passengers is our #1 priority.■ Please limit packages to those you can personally carry on the bus by yourself.■ Be at the stop at least 5 minutes prior to the scheduled arrival time.■ Do not approach a moving bus.■ If you need assistance to board the bus, please ask. It is part of the driver’s duty to help.■
Have exact fare or pass ready prior to boarding the bus. Drivers cannot make change.
■ Leave seats near the front for elderly or disabled riders, moving promptly to the next available seat.■ Passengers may only use audio devices with head phones activated.■ Eating, drinking, smoking, electronic cigarettes, and any materials that are flammable are not allowed
on buses.■ Service animals are the only animals allowed.■ If available, use the stop bar or pull cord to signal your stop one block in advance. If one is not
available, alert your driver at least one block in advance.■ Do not leave your seat until the bus is fully stopped.■ All buses are equipped with bike racks. Surfboards and bikes are permitted inside the bus when
space is available.■ Proper attire is needed to board. Shirts and shoes are required. Bathing suits, except board shorts,
must be covered.■ All scheduled times are approximate and depend on traffic and other conditions.
FARES AND PAYMENT OPTIONS1-Ride Fares are paid when boarding and cannot be purchased in advance. Exact change is required; the driver is not equipped to make change.
Fare specials include 10-Ride and 30-Day Passes. Both must be purchased in advance by using one of the following options: at either of the Space Coast Area Transit bus terminals, by mail, by phone, online at 321Transit.com/BuyPass, or at select Brevard County Libraries. Eligible Fixed Route, TD and ADA Paratransit customers ride at Reduced Fare. View requirements for Reduced Fare eligibility on page 31 or at 321Transit.com/IDCard.
30321Transi t .com
FIXED ROUTE BUS SERVICE
HOLIDAY SERVICEGenerally, the following list of holidays have modified schedules, or no service. For holiday schedule updates, call the RideLine at 321-633-1878 or go to 321Transit.com/Holidays.
■ New Year’s Day■ Martin Luther
King Jr. Day■ Memorial Day
■ Independence Day■ Labor Day■ Veterans Day■ Thanksgiving Day
■ Day after Thanksgiving■ Christmas Eve■ Christmas Day■ New Year’s Eve
EFSC CLASS PASS, STUDENTS AND YOUTHEastern Florida State College (EFSC) Students ride for free with a Class Pass sticker on a valid EFSC Student ID. Other students ride for half-price with a Reduced Fare ID Card issued by Space Coast Area Transit. Read how to apply for a Reduced Fare ID Card on page 31 or at 321Transit.com/IDCard. There is no charge for children under the age of 5. With the Read-to-Ride Program, youth 18 and under ride free all summer long, just by showing their Brevard County Library Card!
PASSENGERS WITH BIKESBikes are welcome on Space Coast Area Transit buses. Just lift your bike on to the bike rack and secure it. If the bike rack is full, the driver may allow the bike on the bus, based on space availability. Get step-by-step instructions on how to load and unload a bike at 321Transit.com/Bike. Don’t worry, it’s easy!
ECONOMIC IMPACTSpace Coast Area Transit is one of Brevard’s main economic engines. Whether it is getting employees to work, helping transport tourists on A1A, getting students to college, reducing medical costs through Paratransit Service, or operating one of the largest commuter vanpool programs in the nation, Space Coast Area Transit keeps Brevard’s economy moving!
TAX BENEFITS The Federal tax code allows employers to provide employees with qualified tax-free transit and vanpool benefits. Employers and employees can receive a substantial tax savings since neither pays federal income or payroll taxes on these benefits. Find out more at BestWorkPlaces.org.
GET CONNECTEDFor general information, call the RideLine at 321-633-1878. To connect with a Florida Replay Operator, dial 7-1-1, using text telephones (TTYs), captioned telephone (CapTel) or a personal computer. Request that on your behalf, the Florida Relay Service calls the RideLine at 321-633-1878 and communicates your questions or message to Space Coast Area Transit. Visit the Florida Relay Service Website at FTRI.org/Relay for additional information. E-mail [email protected], like us on Facebook, view our videos on YouTube, follow us on Twitter, or connect with us on Instagram @321Transit.
Space Coast Area Transit Terminal Locations:■ North Terminal: 401 S. Varr Avenue, Cocoa, FL 32922■ South Terminal: 460 S. Harbor City Blvd., Melbourne, FL 32901
31 RideLine • 321.633.1878
FARES AND PAYMENT OPTIONS
There are three categories of fares: Bus/Trolley Fare, TD Paratransit Fare and ADA Paratransit Fare. Each category has a different type of fare, based on eligibility: 1-Ride fares are paid when boarding and cannot be purchased in advance. Exact change is required; the driver is not equipped to make change. Fare specials include: 10-Ride and 30-Day Passes. Both must be purchased in advance.
PAYMENT OPTIONS FOR ADVANCE PURCHASEPasses can be purchased in advance with cash, check, or credit cards (Visa, MasterCard or Discover) through any of the options below. Please note that ALL passes are non-transferable. ■ In person: Passes may be purchased at either of the Space Coast Area Transit terminals: 401 S.
Varr Ave., Cocoa, FL 32922 or 460 S. Harbor City Blvd., Melbourne, FL 32901. Fixed Route Bus Passes (not Paratransit) may also be purchased at select Brevard County Libraries.
■ By mail: Mail checks up to $100 to either of the addresses listed above. Locate the form online at 321Transit.com/MailOrderPass.
■ Online: Login at 321Transit.com/BuyPass to set up an account and/or purchase a pass online. ■ By phone: Call 321-635-7815, option #2 or 321-952-4563, option #1.
ELIGIBILITY FOR REDUCED FARE Any individual who rides the Fixed Route Bus System MUST apply for a Reduced Fare ID Card in order
to receive a Reduced Fare Pass.
Reduced Fare ID cards are issued at either Space Coast Area Transit Bus Terminal, Monday—Friday, from 8:00 AM to 5:00 PM. Customers may also view the requirements and upload qualifying documents at 321transit.com/IDCard to apply.
Fixed Route Bus System qualified passengers ride at Reduced Fare. Those eligible to apply for a Reduced Fare ID card include students, veterans, seniors 60+, and individuals with disabilities. There is no charge for children under the age of 5, or for transfers. EFSC students ride for free with a valid EFSC Student ID.
Due to a grant from the City of Melbourne, no fare is charged on routes 21, 24, and 29 to Melbourne residents with valid ID who ride within the Melbourne city limits.
TD Paratransit qualified passengers ride at a Reduced Fare. Individuals must go through the TD Paratransit certification process and become eligible to register for TD Paratransit Service. To apply for TD Paratransit Service, call the RideLine at 321-633-1878, e-mail [email protected], or fill out the TD Certification Form on pages 3 – 4 of the Rider’s Guide or at 321Transit.com/TDCertification.
All ADA Paratransit qualified passengers ride at a Reduced Fare. Individuals must go through an application process and become certified through Space Coast Area Transit to receive ADA Paratransit Service. To apply for ADA Paratransit Service, call the RideLine at 321-633-1878, e-mail [email protected], or fill out the ADA Certification Form on page 7 – 8 of the Rider’s Guide or at 321Transit.com/ADACertification.
Applications for Paratransit Service that are denied may be appealed by following the Appeal Processon page 9 of the Rider’s Guide and completing the form on page 10. The Paratransit Eligibility Appeal Form is also available on 321Transit.com/AppealForm.
32321Transi t .com
FARE TABLE FOR BUS/TROLLEY, TD AND ADA PARATRANSIT
TYPE OF FARE COST
BUS/TROLLEY FARE
Full Fare, 1-Ride $1.50
Reduced Fare, 1-Ride Pass $0.75
Full Fare, 10-Ride Pass $12.00
Reduced Fare, 10-Ride Pass $6.00
Full Fare, 30-Day Pass $42.00
Reduced Fare, 30-Day Pass $21.00
Children Under 5 and Transfers No Charge
TD PARATRANSIT FARE
1-Ride, Passenger or Companion $1.50
10-Ride, Passenger or Companion $15.00
Personal Care Attendant No Charge
Children 15 and Under with Fare Paying Passenger No Charge
ADA PARATRANSIT FARE
1-Ride, Passenger or Companion $1.50
10-Ride, Passenger or Companion $15.00
Personal Care Attendant No Charge
Children 15 and Under with Fare Paying Passenger No Charge
VOLUNTEERS IN MOTION
Program Clients No Charge
EMERGENCY SUPPORT TRANSPORTATION
Pre-Registered Special Needs Residents No Charge
Fares are set by the Brevard County Board of County Commissioners and may be changed at any time. Space Coast Area Transit cannot transport any customer who cannot provide the fare. Drivers are not permitted to provide change or accept gratuities of any kind.
Customers are encouraged to take advantage of the cost-effective Fixed Route Bus Service. All SpaceCoast Area Transit buses are wheelchair accessible. Information on Reduced Fare Eligibility is located on page 31 of the Rider’s Guide. Reduced Fare ID Cards are issued at either Space Coast Area Transit Bus Terminal, Monday—Friday, from 8:00 AM to 5:00 PM. Customers may also view the requirements and upload qualifying documents at 321transit.com/IDCard to apply.
33 RideLine • 321.633.1878
EMERGENCY EVACUATION SUPPORT
PRE-REGISTRATION AND EVACUATION TO SPECIAL NEEDS SHELTERSSpace Coast Area Transit oversees the emergency support function, transportation, for Brevard County Emergency Management. In order to provide the highest quality emergency service possible, residents with special needs MUST pre-register with the Emergency Management Office at 321-637-6670. Applicants may also contact their home health agency, hospice agency, medical supply company, or other caregiver for assistance with registering. Once registered, annual updates are required to keep information up-to-date.
As part of the Special Needs Registration, applicants are requested to share information about their pets. Due to health concerns, pets are NOT allowed in special needs shelters. In the event of an emergency or evacuation, pre-registered applicants will be contacted to reverify their shelter needs and pet information. An approximate pickup time will be provided, both for Space Coast Area Transit to pick-up the resident and for Brevard County Animal Services to pick-up the pet. Special needs residents should have their pet, disaster kit and personal items ready to go at the designated pickup time. Once the emergency has passed, residents and pets will be returned to their homes.
Transportation is free to all special needs and primary evacuation shelters. Residents will be transported if they register a request, either as part of a Special Needs Application, or if they have no other means of transportation to a shelter.
COORDINATION WITH OTHER EMERGENCY RESPONDERSSpace Coast Area Transit acts as an emergency responder and coordinates with other emergency support functions such as public works, law enforcement, the Red Cross, School Board, and Health Department, by providing support such as transportation for crews and supplies like tarps, food and emergency equipment.
RESTORING SERVICE AFTER THE “ALL CLEAR” IS ISSUEDAfter the “all clear” is given by the Emergency Operations Center, Space Coast Area Transit returns special needs citizens to their homes. An immediate effort to restore public transportation services begins. An inventory of facilities, equipment and employees is taken to determine the initial capacity of transit services to be implemented.
Each route is driven to monitor the status of debris, traffic light outages and other restrictions. The #1 priority is providing TD Paratransit, ADA Paratransit Service and other life sustaining transportation, such as trips to dialysis centers. Subsequently, Space Coast Area Transit works diligently to resume both Fixed Routes and Contracted Routes until mobility has been restored to all Brevard County residents.
34321Transi t .com
Carrier 100%8:08 AM
GET CONNECTED
ROUTES, SCHEDULES, MAPS
FIND A BUS STOP NEAR ME
GOOGLE MAPS TRIP PLANNER
FARES, SAVINGS & INFO
CONNECT WITH US
VANPOOL AND PARK & RIDE
SPECIAL SERVICES
TWITTER FEED
ESPANOL
|
SEARCH "321Transit"
Mobile website at 321Transit.com
Get it on
STAY CONNECTED!
Purchase Mail-Order Passes on 321Transit.com
Use the Google Maps Trip Planner on 321Transit.com
Connect With Us through our Social Media Handle @ 321Transit
Download our ringtones on 321Transit.com, iTunes or Google Play
321.633.1878 321Transit.com