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Risk Consulting & Advisory Services

Insurance Sector

RiskPro India Ventures (P) Limited New Delhi, Mumbai, Bangalore

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3

Our Network Presence

New Delhi

Mumbai

Bangalore

Ahmedabad

Pune

Agra

Salem

Kolkata

4

Who is Riskpro… Why us?

ABOUT US

Riskpro is an organisation of member firms around India devoted to client service excellence. Member firms offer wide range of services in the field of risk management.

Currently it has offices in three major cities Mumbai, Delhi and Bangalore and alliances in other cities.

Managed by experienced professionals with experiences spanning various industries.

MISSION

Provide integrated risk management

consulting services to mid-large sized corporate /financial institutions in India

Be the preferred service provider for complete Governance, Risk and Compliance (GRC) solutions.

VALUE PROPOSITION

You get quality advisory, normally delivered by large consulting firms, at fee levels charged by independent & small firms

High quality deliverables

Multi-skilled & multi-disciplined organisation.

Timely completion of any task

Affordable alternative to large firms

DIFFERENTIATORS

Risk Management is our main focus

Over 200 years of cumulative experience

Hybrid Delivery model

Ability to take on large and complex projects due to delivery capabilities

We Hold hands, not shake hands.

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Risk Management Advisory Services

Training Recruitment

Basel II/III Advisory Market Risk

Credit Risk

Operational Risk

ICAAP

Corporate Risks Enterprise Risk Assessment

Fraud Risk

Risk based Internal Audit

Operations Risk

Forensic services

Information Security IS Audit

Information Security

IT Assurance

IT Governance

Operational Risk Process reviews

Policy/ Process Review

Process Improvement

Compliance Risk

Insurance Risk

Governance Corporate Governance

Business Strategic risk

Fraud Risk

Forensic Accounting

Other Risks Business/Strategic Risk

Reputation Risk

Outsourcing Risk

Contractual Risk

Banking – E Learning

Corporate Training

Regular Risk Management Training

Online Training material

Workshops / Events

Virtual Risk Managers

Full Time Risk Professionals

Part time Risk Professionals

Risk Managers on call – free

S E

R V

I C

E S

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Insurance Industry Prologue…

Insurance industry has seen numerous changes in recent past with increased

players, products mode of distribution, regulatory changes, technological

improvements with a moderate healthy growth.

Key stakeholders in insurance industry include- insurers, corporates, brokers,

TPA’s and surveyor’s who run the entire cycle of acquisition to settlement

process of clients.

Key risks arising in today's fast-paced, ever-evolving world will have to be

managed through effective risk management in insurance solutions to clients.

Emerging challenges continue to impact insurance industry in form of De-

regulation, Global markets impact, Self insurance need & Market driven

pricing.

How we Do

7 *This presentation and its contents in part or whole should not be copied or distributed to anyone.

Insurance Risk Advisory Services

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Focus areas for Insurance Risk advisory services

Identification of Internal & External Pure Risks

Existing Risk Control Measures Review

Risk inspection

Risk Audit

Scrutiny of Existing Insurance Covers

Coverage

Rates & Deductibles

(Compulsory self insurance)

Defining Standard SOP for Claims Control

Guidelines on documentation

How we Do

Traditional

Risk

Management

ALM

Cash flow

testing

Dynamic

Financial

Analysis

Traditional

Risk

Management

ALM

Cash flow

testing

ERM &

Economic

Capital

Insurance Industry Continues to Respond to Risk Dynamics

Ris

k

Time

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Key Industry Risks Focus Areas…

How we Do

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Insurance Risk Management Services – Generic Offerings

Value Proposition

•Risk

Inspection

•Risk Reporting •Industry

Benchmarking

•Insurance

Manuals

•Training services-

Processes/ Claims

handling

•Due Diligence –

Current

Insurances

•Risk

Evaluation

•Risk Audits-

Coverage/Exclusions/

covenants

•Indemnity

Advisory and

Renewals

•Valuation of

Capital

Assets for

loss coverage

•Claims Management as

per T&C valuation/ liaison

with surveyors for quicker

disbursement

•Insurance

Market trends/

Regulatory

compliances-

IRDA, ICDR,

SEBI.

‘We at Riskpro help cover

entire spectrum of

insurance risk management

solutions for your

organization’ !

Riskpro

Service Offerings

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Key Risks Services Overview

Damage to Physical Assets

Value Proposition

•Accidental damage

evaluation

•Insured perils

inclusion

•Policy coverage

advisory for

premises / F&F

•Sum insured

calculation

•Claims processing

and FSR

How we Do

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Key Risks Services Overview

Monetary Loss

Value Proposition

•Regulatory changes

& Impact

•Investing in Risk

management

•Loss control for

Credit Risk

• Actuarial Risk •Systematic Risk of

Liabilities

•ALM- Liquidity Risk

How we Do

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Key Risks Services Overview

Operational Loss

Value Proposition

•Risk Survey &

Analysis through

documentary review

•Operations Risk

management-

Employees/Contractual

parties/Third parties

•Product launch

risks analysis

•Non fulfillment of

contractual

obligations &

recourse

How we Do

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Key Risks Services Overview

Employees Loss

Value Proposition

•Employee Benefit

Risk impact

•Workplace risk

analysis

•Expatriate risk

•Personal accident

coverage

How we Do

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Risk Category Solutions…1/4

Employee Benefits Insurance

Group Health Benefits

Group Accidental Benefits

Life Insurance Benefits

Retirement Benefits

Value Proposition

Portfolio Analysis Program Analysis Plan implementation

•Evaluation and

assessment of cover

over premium spends

•Optimize the benefits

program with

established

benchmarks

•Endorsement

tracking & Monthly

Data Reconciliation

•Comprehensive

analysis for

competitiveness and

cost-benefit

•Cost optimization

through vendor

relationship and

volumes handled

•Claims Advisory,

Control and

Management

•Review of prior claim

and losses to identify

trends & issues

•Optimizing

administrative time

and workload

•Monthly report card

benchmarking

performance against

SLA

•Funding Alternatives

Analysis

•Optimizing

communication

How we Do

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Liability Insurance

Commercial General liability

Product liability

Public liability

Retirement Benefits

Value Proposition

Risk Assessment

& Claims

Risk Presentation &

Administration

Plan Design

•Exposure

identification

•Information gathering

for underwriter’s

•Coverage

Design

•Risk retention

advisory

•Presentation of risk

to market

•Peer

benchmarking

• Claims

management

•Negotiating with

insurer’s for optimum

coverage/ price

•Monthly report

card

benchmarking

performance

against SLA

• Assistance in

claims

documentation

•Policy structuring for

right pricing

Employment practices liability

Public offerings of securities

How we Do Risk Category Solutions…2/4

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Project Insurance

Contract Risk Management

Peer Benchmarking

Underwriting to reinsurers

Strategic Claims

Value Proposition

•Contractual

Obligations

•Contractual risk

flows

•Competitive

stress

•Technological

Development

•Regulatory

requirements

•Risk presentation

to credit analysts

•Insurer /

Reinsurer carrier

selection

•Insurance

advisory

•Claims Advisory,

Control and

Management

How we Do Risk Category Solutions…3/4

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Claims Handling Services Value Proposition

•Claims resolution •Loss assessment •Documentation and support for right

compensation

•Compelling presentation of client’s

claims

•Client on-site support as solution

provider

• Best overall value for quick and

capable claims cycle management

• Understanding existing processes,

philosophies, service needs and

challenges in Claims handling

• Notification of all Claims and Claim

circumstances to the appropriate

insurers

•Coordination and guidance in

submission of all Claims related

documents

•Management of complex claims •Consultation and advice on coverage

questions prior to Claim notification and

issues likely to arise post Claim

notification

•Assistance in Claim settlement

negotiation

• Maintaining Claim records • Producing Claim reports and analysis

as required

• Providing Claims review meetings on

regular basis

• Creating efficient, effective, and pro-

active strategies to reduce Claim costs

and mitigate exposures

How we Do Risk Category Solutions…4/4

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How we Do Insurance Claims Management Process

Follow up with Insurance

firm for claim settlement

Insurance Firm

Surveyor Client Riskpro

- Interaction with surveyor for

a) Survey of Loss

b) Assessment of loss

c) Finalization of report

d) Early issuance of report to

Insurance Company

-Assisting client in registering

claim with Insurance Company

- Collection of loss details to

organize insurance Survey

- Preparation of claim papers once

survey is over

20 *This presentation and its contents in part or whole should not be copied or distributed to anyone.

Insurance Broking Services

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How we Do

Saving’s Plan Term Insurance Plan Mortgage redemption

Plan

Hire Purchase Risk cover

Plan

Keyman Insurance cover

to HNI’s

Supplementary Executive

Retirement Plan

Rider & Claim Settlement

Advisory

Group term insurance for

employees

Group Gratuity Schemes

/Deposit linked Plans

Group superannuation

Benefits

Composite Insurance Broking Services- Individuals & Corporates

Functional Definition : An insurance broker ( or agent) sells, solicits or negotiates insurance

for its clients with a compensation percentage. Riskpro offers a wide spectrum of broking

services covering your enterprise needs with optimal risk solutions & advisory.

22 *This presentation and its contents in part or whole should not be copied or distributed to anyone.

Insurance Training Services

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Risk Management Trainings Delivery Model

1. Corporate/ Institutional Trainings- Onsite

RiskPro has strengths in providing resources for Institutional and Corporate Training.

All our Trainers and Faculty are industry professionals who have deep knowledge of Insurance Risk

Management.

Suitable for companies with specific needs – Senior management /Business & Functional Heads.

2. Classroom Trainings - Onsite

Customized /Audience relevance capability

Middle Management/Frontline staff

3. Online Web platform trainings

Low cost training at regular, fixed dates.

Specific for a corporates/SIG’s or combined with generic trainings with multiple participants

Multi city delivery access capability

4. Webinars- “GTM” by Citrix Online

Conducted live by industry experts on topics of interest /industry and relevance.

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Insurance Risk

Training

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How we Do Insurance Risk Training – We Address your FAQ’s

• What is Insurance product and what is suitable for me.

• What extent of insurance cover I should take depending on

potential loss event and risk exposure.

• How to negotiate Insurance claim for total Loss claim.

• Scrutiny of major insurance policies for applicable premium,

any relevant discounts, warranties, clauses and conditions.

• Guidelines advisory for fixing sum insured.

• Evaluation of business interruption exposure due to known

risks.

• Guidelines for documentation fulfillment , procedures for

claims under policies.

• What are different payment options for my insurance policy.

• Life insurance regulations for NRI’s.

• Policy servicing- Nomination procedure

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How we Do Insurance Training Areas & Services

Introduction/Concepts Reinsurance & Various

Risks Management training

Underwriting business

workflows

Types of Insurance Plans for

customer segments

Regulatory Framework

and Compliances Policy servicing

Claims management Insurance portfolio

management services

Risk Management &

Monitoring

Designing Business

strategic insurance

programs

Riskpro offers unparallel array of insurance training services by our industry experts

team with decades of experience combined with deep insight of insurance business

model and needs of staff training as per changing market, regulatory, customer life-

cycle aspects.

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Training Delivery Methodology

Need Analysis - Program Coverage

• Discussion with Company’s Training Dept to define training scope and objectives

• Development of relevant content considering industry best practices

• Incorporation of practical examples from client operations

Design and development

• Coordination with your company to segment audience based on similar background and job responsibilities Development of training material relevant to your employees

• Development of hand – outs and materials, case studies relevant for engagement of audience

Implementation and Delivery of Training

• Coordination relating to faculty travel.

• Delivery of training by highly qualified faculty.

• Follow through on remaining open questions.

Evaluation

• Feedback and assessment with respect to meeting training objectives

• Periodic Assessment of use test of knowledge in day to day engagements

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Training Focus Areas…

Skills Base

Showcase

Training

To provide a base for deploying industry wise skills, knowledge assets, and best

practices to proposals and client engagements.

To provide a showcase for thought leadership and capabilities as your preferred

Training partner.

To support client engagements with knowledge skills required for relevant resources

covering business overview, Developing functional expertise in area of operation.

Quality Training

Delivery

Knowledge

Repository

Thought

leadership

Client Value

Creation

RiskPro Training

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Riskpro Clients

Our Clients

*Any trademarks or logos used throughout this presentation are the property of their

respective owners

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Team Experiences Our Experiences

*Any trademarks or logos used throughout this presentation are the property of

their respective owners

Our team members have worked at world class Companies

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Team Experiences - Insurance Sector Our Experiences

*Any trademarks or logos used throughout this presentation are the property of

their respective owners

Our team members have worked at world class Companies

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RESUMES – Our Team

Co-Founder - Riskpro

CA, CPA, MBA-Finance (USA), FRM (GARP)

Over 10 years international experience – 6 years in Bahrain and 4 years USA

15 years exp in risk management consulting and internal audits, Specialization in Operational Risk, Basel II, Sox and Control design

Worked for Ernst & Young (Bahrain), Arab Investment Company (Bahrain), Navigant Consulting(USA), Kotak Mahindra Bank (India) and Credit Suisse(India)

Sox Compliance project for Fannie Mae, USA ( $900+ Billion Mortgage Company)

Ma

no

j Ja

in

Co- Founder - Riskpro

CA (India), MBA (Netherlands), CIA (USA)

Over 15 years of extensive internal and external audit experience in India and abroad.

Worked with KPMG United Arab Emirates, PKF South Africa, Ernst and Young Kuwait, Deloitte Netherlands and KPMG India.

Worked with clients in a wide variety of industries and countries including trading, retail and consumer goods, NGO, manufacturing and banking and finance. Major clients include banks, investment companies, manufacturing organizations, aviation etc.

Ra

hu

l B

ha

n

Credentials

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RESUMES - Our team

Co-Founder - Riskpro

PGD (Electrical & Electronics & Computer Programming)

30 years of experience in Information & Communications Technology (ICT) Solutions for Retail, Garments, Manufacturing, Services Industries.

Has created Companies, Divisions, Products, Brands, Teams & Markets.

Consulting in Business, Technology, Marketing & Sales & Strategic Planning.

Advisory, Training, Workshops & Implementation in Systems Thinking, Systems Modeling & Balanced Scorecard

Worked with TIFR, Mahindra, Ambience, Communico-Graphique & Ionidea Inc, USA,

Ca

sp

er A

bra

ha

m

Credentials

Vice President – Risk Management

MBA, PDFM, NSE-NCFM, PMP, CSSGB,Trained ISO 9001:2000 I.A,GARP-FBR, ITIL

Professional with 17 years of rich experience into diverse Consumer finance/ Lending operations ,Risk Management,BPMS, Consumer Banking, NBFC, Management Consulting & Housing finance in BFSI industry having successfully led key business strategic engagements across multi-product environment in APAC, Australia and US regions.

Worked with GE, ABN AMRO Bank, Citigroup, Accenture, Deutsche Postbank

Highly skilled and expert Trainer in Risk areas across Fraud, Credit, Operational, Corporate Risk management, GRC.

Specializes in Fraud Control, Compliance QA ,ERM and Regulatory governance.

He

ma

nt S

eig

ell

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RESUMES - Our team

Head - Insurance Risk Advisory services

B.sc, Associate of Indian Institute of Insurance

Licensed Category A Insurance surveyor

26 years of experience in Insurance advisory services, Loss adjusting for large corporates,Claims management.

Has assessed more than 4500 high value insurance claims across various industry sectors.

Risk management inspection

Valuations of fixed assets for insurance purpose.

R. G

up

ta

Credentials

Head - Human Capital Management

Chartered Accountant, Lead Assessor ISO 9000, Six Sigma Trained, Trained on Situational

Leadership, Trained on interviewing skills and Whole Message Model.

Over two decades of international, multi-cultural experience in finance and human resources viz. internal audit, accounting operations, accounting process review & re-designing, risk management, business solutioning, six sigma projects, talent acquisition, talent retention, organization design/redesigning, compensation and appraisal processing, employee and customer satisfaction surveys, knowledge management and finance services.

Worked with Citicorp/MGF, India Glycol, Delphi, American Express India, American Express USA, Fidelity International and Macquarie Global Finance Services India.

Nile

sh

Bh

atia

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Our team

Co-founder- Riskpro

B.Com, FCA

Senior Partner with 48 year old Delhi based Chartered Accountant firm, Mehrotra and Mehrotra

Over 19 years of experience in the field of Audit, Taxation, Company law matters.

Major clients served are NTPC, BHEL, Bank of India, PNB, Airport Authority of India etc.

Ra

jesh

Jh

ala

ni

Credentials

Specialist Risk Consultant – ERP & IT Compliance

SAP Certified, MBA (Finance), SAP Security trained (from SAP India), SAP GRC Access Controls trained (from SAP India)

Over 7 years of experience working in the area of ERP/IT Risk advisory, primarily focusing on SAP, for ‘Fortune 500’ clients in around 8 countries including US, UK, UAE, Hong Kong, etc

Specializes in SAP Risk & Controls Advisory, SAP Business Process Controls Audit, SAP Security & Segregation of Duties Control Audit, ERP Trainings,

Strong Industry experiences ranging from Beverages, Insurance, Energy, FMCG, Pharmaceutical, Retail, Telecommunication to IT Services

Worked for risk advisory teams of reputed organizations like Ernst & Young, EXL Services

Go

ura

v L

ad

ha

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RESUMES - Our team Credentials

Vice President & Head – IT Risk Advisory

Over 14+ Years of Experience in Information Security and Risk Management & CISM certified

Headed the Global Information Security team of Daimler (Mercedes-Benz) Worldwide at Bangalore for 9 years, previously worked at organization like Wipro, Bangalore Labs

Multi-sector experience including Banking, Insurance, Finance, Energy, Manufacturing, Retail, Hi-Tech & Telecom, and Automobile

Well known Ethical hacker: Was featured in BusinessWorld Magazine in an article about leading ethical hackers in India and published several articles in Print and Online Media

Rich experience in Information Security Audits across Corporations, 3rd Party Suppliers, Joint Ventures across several countries in the world including US, UK, China, Germany

Aa

sh

ish

Sh

riva

sta

v

Ra

vik

ira

n B

ha

nd

ari

Vice President – Legal Risk Advisory

B.B.A. LL.B. (Hons.)

About half a decade experience in legal services to client’s with respect to Contract and Commercial Laws, Joint Ventures, Inbound & Outbound Investments, Private Equity Investment Transactions, Real Estate & Infrastructure, Energy and General Corporate.

Have advised various social enterprises and start ups in setting up business in India.

Worked for the leading law firms of India such as FoxMandal Little.

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RESUMES - Our team Credentials P

ha

nin

dra

Pra

ka

sh

Vice President – Riskpro India

FCA [India], ACMA [India], CFE [USA], CertIFRS [UK]

Over 16 years of extensive consulting experience which includes financial & systems audit, process transformation, implementation of internal controls, SOX compliance, fraud audits & due diligence, US-India taxation

Engaged in consulting roles as trusted advisor to finance, internal audit and information technology executives of multiple Fortune 1000 companies with project sites in US, Canada, Europe & Asia

Worked with E&Y and Deloitte Consulting in USA

Some of the major clients served internationally are GE Capital, UBS, McKesson, Eaton, Imation, Albertsons,

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Advisors

Founder partner of Mehrotra and Mehrotra, a 48 year old CA firm in India

B.Com, FCA, LLB

Over 48 years of experience in audits, taxation, legal matters, loan syndication etc.

Trustee of Cochin Port Trust, Member of Task Force for MOUs, Ministry of Heavy

Industries & Public Enterprises, Govt. of India, Ex- Member of Central Board of

Trustees, Employees’ Provident Fund Organisation (EPFO), Ministry of Labour,

Govt. of India, New Delhi.

Ex - Director, Canara Bank

M P

Me

hro

rta

Practicing chartered accountant in Delhi

CA, ICWA

Over 35 years of professional experience.

Trustee, Kargil Shaheed Smarak Samiti

Hony. Treasurer, World Academy of Spiritual Sciences (WASS).

Panel Arbitrator, International Centre for Alternative Dispute Resolution

Arbitrator, Cement Corporation of India

Arbitrator, Bombay Stock Exchange Limited

Arbitrator, Central Depository Services (India) Limited

Arbitrator’s Panel of Indian Council of Arbitration

P K

Gu

pta

Credentials

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Specialist Risk Consultant – Business Continuity

Founder and 15-year Chairman of Survive, the first international user group for Business Continuity professionals

Founding director and first Fellow of the Business Continuity Institute

Over 25 years international consulting expertise in Risk, Crisis, Emergency, Incident, and Business Continuity and ICT Disaster Recovery Management

Multi-sector experience including Banking, Insurance, Finance, Oil, Gas, Energy, Manufacturing, Retail, Hi-Tech & Telecom

Western Press Award for services to business, 1994; BCI/CIR nomination for lifetime achievement in BC, 1999, London; inducted into BC Hall of Fame by CPM magazine, 2004, Washington DC.

Andre

w H

iles

RESUMES - PARTNERSHIPS

Specialist Risk Consultant – Enterprise Risk Management

Highly skilled risk and insurance professional with 25 years of experience designing, developing and implementing large, global corporate risk management programs for Fortune 500 firms.

Principal Consultant and Founder - Excellence in Risk Management, LLC. (Texas, USA) Co-founder and EVP, Professional Services, rPM3 Solutions, LLC (Maryland, USA).

Past experiences include Head of Global Risk Management for USAA, PepsiCo/Tricon Global and American National Red Cross

Additional risk and insurance experience at Verizon Corp,. Marsh USA and Liberty Mutual Insurance Co.

2004 Risk Manager of the Year – 2007 recipient of the Alexander Hamilton Award for “Excellence in ERM” (at USAA) – former President, Risk and Insurance Management Society, Inc.

Chris E

. M

andel

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Key Contacts

Corporate Mumbai Delhi Bangalore

Riskpro India

Ventures (P) Limited

info@riskpro.in

www.riskpro.in

C 561, Defence colony

New Delhi 110024

Manoj Jain Director

M- 98337 67114

manoj.jain@riskpro.in

Sivaramakrishnan President – Banking & FS

M- 98690 19311

smaran.iyer@riskpro.in

Rahul Bhan Director

M- 99680 05042

rahul.bhan@riskpro.in

Hemant Seigell SVP – Risk Management

M- 99536 97905

hemant.seigell@riskpro.in

Casper Abraham Director

M- 98450 61870

casper.abraham@riskpro.in

Vijayan Govindarajan EVP – Risk Management

M- 99166 63652 vijayan.govindarajan@riskpro.in

Ahmedabad Pune Kolkata Gurgaon

Maulik Manakiwala Associate Firm

M – 98256 40046

Gourav Ladha Sap Risk Advisory

M- 97129 52955

M.L. Jain Principal – Strategy Risk

M- 98220 11987

mljain@riskpro.in

Kashi Banerjee EVP – Risk Management

M- 98304 75375

kashi.banerjee@riskpro.in

Nilesh Bhatia Head – Human Capital Mgt.

M- 98182 93434

nilesh.bhatia@riskpro.in

Salem Ghaziabad Agra Hyderabad

Chandrasekeran Recruitment franchisee

M – 94435 99132

R Gupta Head – Insurance Risk

M- 98101 07387

Alok Kumar Agarwal Associate Firm

M- 99971 65253

Phanindra Prakash Member Firm

M- 95500 61616

Copyright- © 2012 Riskpro ,India .All rights reserved.

41

Key Contacts (Continued)

Corporate Bangalore

Riskpro India

Ventures (P) Limited

info@riskpro.in

www.riskpro.in

C 561, Defence colony

New Delhi 110024

Ravikiran Bhandari VP – IT Risk Advisory

M- 99001 69562

ravikiran.bhandari@riskpro.in

Copyright- © 2012 Riskpro ,India .All rights reserved.