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    Business Research Methodology

    IMPACT OF 'INFLUENCERS' ON PURCHASE OF 'SEDAN CARS'RANGING FROM 'Rs.5 LAKHS TO Rs.10 LAKHS'

    SUBMITTE D TO: -

    PROF. JINAL PARIKH

    SUBMITTED BY:-

    MILAN DAVE (A 14)

    ANKITA JAIN (A 21)

    SAPAN SHAH (A 49)

    NIRAV SOLANKI (A 51)

    EKTA TANEJA (A 53)

    HARDIK VAGHELA (A 58)

    VISHAL VALA (A 59)

    INTRODUCTION

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    OUTCOME

    Q) Which sedan car, ranging from Rs.5 lakhs - Rs.10 lakhs is most preferred by

    influencers of age group 21 years -25 years?

    A) After analyzing the collected data, we have come up with a conclusion that

    youngsters of Ahmedabad prefer 'HONDA CITY'because of its ride quality and

    superior brand value.

    INTRODUCTION TO AUTO

    INDUSTRY

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    The automotive industry in India is one of the largest in the world and one of the

    fastest growing globally. India's passenger car and commercial vehicle

    manufacturing industry is the sixth largest in the world, with an annual production

    of more than 3.7 million units in 2010. According to recent reports, India is set toovertake Brazil to become the sixth largest passenger vehicle producer in the

    world, growing 16-18 per cent to sell around three million units in the course of

    2011-12. In 2009, India emerged as Asia's fourth largest exporter of passenger cars,

    behind Japan, South Korea, and Thailand.

    In 2010, India reached as Asia's third largest exporter of passenger cars, behind

    Japan and South Korea beating Thailand. As of 2010, India is home to 40 million

    passenger vehicles. More than 3.7 million automotive vehicles were produced in

    India in 2010 (an increase of 33.9%), making the country the second fastest

    growing automobile market in the world. According to the Society of Indian

    Automobile Manufacturers, annual vehicle sales are projected to increase to 5million by 2015 and more than 9 million by 2020. By 2050, the country is expected

    to top the world in car volumes with approximately 611 million vehicles on the

    nation's roads.

    The majority of India's car manufacturing industry is based around three

    clusters in the south, west and north. The southern cluster near Chennai is the

    biggest with 35% of the revenue share. Chennai, is also referred to as the "Do of

    India" with the India operations of Ford, Hyundai, Renault and Nissan

    headquartered in the city and BMW having an assembly plant on the outskirts.

    Chennai accounts for 60% of the country's automotive exports. Gurgaon andManesar in Haryana form the northern cluster where the country's largest car

    manufacturer, Maruti Suzuki, is based. The Chakan corridor near Pune,

    Maharashtra is the western cluster with companies like General Motors,

    Volkswagen, Skoda, Mahindra and Mahindra, Tata Motors, Mercedes Benz, Land

    Rover, Fiat and Force Motor having assembly plants in the area. Aurangabad with

    Audi, Skoda and Volkswagen also forms part of the western cluster. Another

    emerging cluster is in the state of Gujarat with manufacturing facility of General

    Motors in Halol and further planned for Tata Nano at Sanand. Ford, Maruti Suzuki

    and Peugeot-Citroen plants are also set to come up in Gujarat.Kolkatta with

    Hindustan Motors, Noida with Honda and Bangalore with Toyota are some of theother automotive manufacturing regions around the country.

    SEDAN CARS IN INDIA

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    The main features of a Sedan cars include bigger chassis dimensions, seating space

    and luggage space included in single body shell. Sedan are the mid size cars having

    more row seats with passenger capacity of four or more. A sedan model has more

    than four doors with separate boot or luggage space at the rear. Basically sedan car

    means the cars with more boot space and entirely different section from the

    passenger's cabin. In cars sedan is synonymous to luxury. Sedan cars are the blend

    of comfort, luxury, elegance and stunning interior with high end safety features.

    There are endless high end luxury cars in the same segment. The demand of sedan

    cars are increasing rapidly in India which is the main reason many foreign car

    manufactures target India as a launching pad for these luxury cars. The major

    players in this particular segment are Honda, Skoda, Volkswagen, Ford and

    Hyundai.

    'Youth Can Influence Parents LuxuryCar Purchases'

    AN ARTICLE PUBLISHED IN AN INTERNATIONAL AUTOMOBILE

    MAGAZINE:

    But to some extent, Toyota had such young people in mind, at least as potential

    purchase influencers, when it developed the fourth-generation premium sedan.

    Why? Because, although youths typically dont plop down allowance money onpricey cars, they surprisingly can sway parents of means on what luxury vehicle to

    buy, or not buy.

    That was an eye-opener, says Mark Templin, group vice president and general

    manager ofToyotas premium Lexus division, citing innovative consumer research

    gleaned from breaking bread with car buyers.

    We discovered some adults let their kids pick out the luxury cars they buy, he

    tells Wards Auto. In some cases, you are talking about an Rs.700000/- and above

    vehicle. I was floored by that. Its phenomenal.

    It means that a luxury car in some ways must appeal to young non-buyers or run

    the risk of getting branded as uncool by both them and their parents. Young

    people look at styling and driving dynamics in upmarket cars, Templin says.

    http://wardsauto.com/taxonomy/term/53660http://ad.doubleclick.net/click;h=v8/3c54/0/0/%2A/w;251754944;0-0;0;75911164;2928-180/150;45980716/45997909/1;;~sscs=%3Fhttp:/demo.wardsauto.com/interiors-conferencehttp://wardsauto.com/taxonomy/term/53660
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    Over the years, some critics have rapped Lexus for staid styling. The GS aims to

    change that perception and lead a design movement across the entire lineup.

    The GS signifies the new, bolder and more confident direction the brand is

    taking, he says at a media preview at the Las Vegas Motor Speedway. Theres no

    going back. This is the new Lexus.

    The vehicle features sleek styling, nimble handling and the latest in connectivity

    gadgetry. It arrives at dealerships in February, intending to vie with the Mercedes-

    Benz E-Class, BMW 5-Series and Audi A6 in the luxury midsize sedan segment.

    The GS 350 is powered by a 3.5L V-6 engine. At 306 hp, it is touted as one of the

    most powerful base engines in the segment, as well as the only one with both port

    and direct injection. Enhanced in the 13 GS, the engine is a 4-time winner in

    the Wards 10 Best Engines competition.

    The new GS comes with an all-wheel drive option and a sport package that

    includes a stiffer suspension, rear lip spoiler and mesh grille inserts. Also available

    is the GS 450h hybrid.

    Lexus expects to sell about 25,000 GS models a year. The new car is changing the

    way people think about driving a Lexus, Templin says.

    That includes those affluent car buyers who listen to their kids. Templin and his

    colleagues learned about that phenomenon during novel and personal marketresearch in the form of dinner parties at the homes of willing Lexus owners. The

    first gathering was in Beverly Hills, CA.

    Essentially, we were hosting a party at their houses, he says. We hired a

    celebrity chef and picked residences based on whether they had a big enough

    kitchen and seating area for 20 people.

    For the guest list, Lexus provided some guidelines to get a cross-section of guests

    but otherwise, we told the hosts, Invite who you want, even non-Lexus

    owners, especially non-Lexus owners, Templin says.

    Customer insight garnered in such informal settings was helpful to me, he says.

    We are in a very data-intensive industry. We always look at demographics, but

    something like this the influence of young people on luxury-car buying doesnt

    come to life until you talk to consumers like we did.

    http://wardsauto.com/taxonomy/term/53559http://wardsauto.com/taxonomy/term/53559
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    ANALYSIS AND INTERPRETATION

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    A brief section on the methods used for analyzing the data is appropriate for large

    scale contracts research proposal and theses. After the project research being done

    it requires proper conclusion, limitation and the foremost thing is interpretation.

    The analysis is important to evaluate and review the latest techniques available for

    use in the particular research study and compare these to the proposed techniques.

    STEPS OF ANALYSIS:

    Exploratory search was done initially to select the five most preferred

    sedan cars for further analysis of our search.

    Questionnaires were given to the respondent to know their preference

    in best possible ways which could help us in our project analysis.

    Analysis has been done in three main phases.

    In first phase descriptive analysis has been done of each

    question using frequency distribution.

    In second phase bi-variate analysis is done with the help of two

    questions taken as variables.

    In third phase testing of hypothesis has been done to get

    relevant information for interpretation.

    Graphical presentation and interpretation of each question by the way

    of bar charts and graphs.

    PHASE 1

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    ANALYSIS BY THE MEANS OF

    CHARTS AND GRAPHS

    1) DO YOU OWN A CAR?

    Response Frequency Percentage %

    Yes 113 56

    No 87 44

    Total 200 100

    ANALYSIS: Out of the total 200 respondents, 56% of respondents own a car and

    44% of respondents do not own a car.

    2) HOW MANY KMS DO YOU TRAVEL EVERYDAY?

    Response Frequency Percentage %0 to 10 88 44

    56%

    44%Yes

    No

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    10 to 15 43 2215 to 20 57 2820+ 12 6

    Total 200 100

    ANALYSIS: Out of the total respondents, 88% traveled 0 to 10kms per day, 43% traveled 10 to 15 kms per day, 57% traveled

    15 to 20 kms per day and 12% traveled 20 kms above per day.

    3) WHICH TYPE OF CAR WOULD YOU PREFER?

    Response Frequency Percentage %

    Petrol 121 60.5

    Diesel 79 39.5

    Distance Travelled

    88

    43

    57

    12

    0

    20

    40

    60

    80

    100

    0 to 10 10 to 15 15 to 20 20+

    No. of Kms.

    Frequen

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    Total 200 100

    ANALYSIS: Out of the total respondents, 60.5% preferred petrol car and 39.5%

    preferred diesel car.

    4) WHICH CAR WOULD YOU PREFER OUT OF THE FOLLOWING?

    Cars Frequency Percentage %

    Type of Car

    60%

    40%

    Petrol

    Diesel

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    Honda City 79 39.5

    Volkswagen Vento 26 13

    Hyundai Verna 58 29

    Nissan Sunny 19 9.5

    Maruti Swift Dzire 18 9Total 200 100

    ANALYSIS: Out of the total respondents, 39.5% preferred Honda City, 13%

    preferred Volkswagen Vento, 29% preferred Hyundai Verna, 9.5% preferred

    Nissan Sunny and 18% preferred Maruti Suzuki Swift Dzire. Hence Honda City

    comes out to be the most preferred car.

    5) WHY DO YOU PREFER THIS CAR?(1st preference)

    Characteristic Frequency Percentage %

    Brand Value 56 28

    Exteriors 51 25.5

    First Preference for cars

    79

    26

    58

    19 18

    0

    20

    40

    60

    80

    100

    Honda City Volkswagen

    Vento

    Hyundai

    Verna

    Nissan Sunny Maruti Swift

    Dzire

    Cars

    Freq

    uenc

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    Interiors 31 15.5

    Mileage 25 12.5

    Quality 37 18.5

    Total 200 100

    Charcteristics for preference of cars

    5651

    31

    25

    37

    0

    20

    40

    60

    Brand Value Exteriors Interiors Mileage Quality

    Characteristics

    Frequenc

    ANALYSIS: Out of the total respondents, 28% prefer the car due to its brand

    value, 25.5% due to its exterior, 15.5% due to its interior, 12.5% due to its mileage

    and 18.5% due to its quality.

    6) WHICH IS YOUR SECOND PRFERENCE OUT OF THE

    FOLLOWING?

    Cars Frequency Percentage %

    Honda City 36 18

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    Volkswagen Vento 56 28

    Hyundai Verna 37 18.5

    Nissan Sunny 27 13.5

    Maruti Swift Dzire 44 22

    Total 200 100

    ANALYSIS: Out of the total respondents for second preference, 18% preferred

    Honda City, 28% preferred Volkswagen Vento, 18.5% preferred Hyundai Verna,

    13.5% preferred Nissan Sunny and 22% preferred Maruti S uzuki Swift Dzire.

    Hence the second most preferred car comes out to be Volkswagen Vento.

    7) WHY DO YOU PREFER THIS CAR?(second preference)

    Characteristic Frequency Percentage %

    Brand Value 55 27.5

    Exteriors 38 19

    Second Preference for cars

    36

    56

    37

    27

    44

    0

    20

    40

    60

    Honda City Volkswagen

    Vento

    Hyundai Verna Nissan Sunny Maruti Swift

    Dzire

    Cars

    Frequenc

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    Interiors 29 14.5

    Mileage 39 19.5

    Quality 39 19.5

    Total 200 100

    ANALYSIS: Out of the total respondents for second preference, 27.5% preferred

    the car due to its brand value, 19% due to its exterior, 14.5% due to interior, 19.5%

    due to its mileage and 19.5% due to quality.

    8) WHICH CAR YOU DISLIKE OUT OF THE FOLLOWING?

    Cars Frequency Percentage %

    Honda City 16 8

    Characteristics of Car

    55

    38

    29

    39 39

    0

    20

    40

    60

    Brand Value Exteriors Interiors Mileage Quality

    Characteristic

    Freq

    uenc

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    Resale Value 65 32.5

    Mileage 58 29

    After-sale services 44 22

    Total 200 100

    ANALYSIS: Out of the total respondents, 16.5% did not preferred the car due

    to its quality, 32.5% due to its resale value, 29% due to its mileage and 22% due

    to the after sales services

    10) HOW MANY MEMBERS ARE THERE IN YOUR FAMILY?

    Number of Members Frequency Percentage %

    2 22 11

    Charcteristics for dislike of cars

    33

    6558

    44

    0

    20

    40

    60

    80

    Quality Resale Value Mileage After-sale

    services

    Characteristics

    Frequenc

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    3 57 28.5

    4 93 46.5

    4+ 28 14

    Total 200 100

    ANALYSIS: Out of the total respondents, 11% have the family size of 2 persons,

    28.5% have the family size of 3 persons, 46.5% have the family size of 4 persons

    and 14% have the family size of more than 4 persons.

    11) WHAT IS THE PURPOSE TO BUY THE CAR?

    Characteristic Frequency Percentage %

    Number of Members

    11%

    29%

    46%

    14%

    2

    3

    4

    4+

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    Regular Commutation 89 45

    Highway Run 66 33

    Trivial Purposes 45 23

    Total 200 100

    ANALYSIS: Out of 200 respondents, 45% choose Regular commutation as

    purpose to buy car, 33% choose Highway run and 23% choose trivial purposes.

    Thus the main reason for purchase of car is Regular commutation.

    12) THROUGH WHICH SOURCE DID YOU GET

    INFORMATION ABOUT THIS CAR?

    Characteristic Frequency Percentage %

    Purpose of Car Purchase

    89

    66

    45

    Regular Commutation

    Highway Run

    Trivial Purposes

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    Newspaper 39 19.5

    Television

    Advertisement

    54 27

    Word of Mouth 87 43.5

    Other 20 10Total 200 100

    ANALYSIS: Out of total respondents, 19.5% relied on newspaper, 27 % o

    television, 43.5% on word of mouth and 10% relied on other sources (like trade

    promotion, trial drive, etc. ) as sources of information for cars.

    PHASE II & III

    TESTING HYPOTHESIS

    39

    54

    87

    20

    0

    20

    40

    60

    80

    100

    Newspaper Television

    Advertisement

    Word of Mouth Other

    Source of Informatio

    Frequenc

    y

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    Ho: Age is independent of monthly expenditure (spending).

    H1: Age is dependent on monthly expenditure.

    Steps of analysis:-

    Sample selected by the way of questionnaire method, and interpretation of the same

    Analysis of the data by the way of descriptive and bi variate analysis.

    ANOVA- TWO FACTOR ANALYSIS

    Column1 Honda

    City

    Volkswagen

    Vento

    Hyundai

    Verna

    Nissan

    Sunny

    Maruti Swift

    Dzire

    Brand Value 15 7 16 8 10

    Exteriors 18 6 20 5 2

    Interiors 14 5 8 4 0

    Mileage 11 5 7 0 2

    Quality 21 3 7 2 4

    Result :

    F P-value F crit

    3.248826291 0.039420702 3.006917

    13.92488263 4.43662E-05 3.006917

    2)ANOVA : TWO FACTOR WITHOUT REPLICATION

    (On the 'CARS DISLIKED' parameter)

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    Column1 HondaCity

    VolkswagenVento

    Hyundai Verna Nissan Sunny Maruti SwiftDzire

    Column2

    2 10 3 7 1 1 22

    3 15 10 17 6 9 57

    4 42 12 23 9 7 93

    4+ 12 1 11 3 1 2879 26 58 19 18 200

    HondaCity

    VolkswagenVento

    Hyundai Verna Nissan Sunny Maruti SwiftDzire

    2 8.69 7.41 16.53 5.415 5.13

    3 22.515 12.09 26.97 8.835 8.37

    4 36.735 3.64 8.12 2.66 2.52

    4+ 11.06 26 58 19 18

    4.43839E33

    4) CHI-SQUARE ANALYSIS

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    Column1 Honda City VolkswagenVento

    HyundaiVerna

    NissanSunny

    Maruti SwiftDzire

    Column2

    Newspaper 10 6 9 8 6 39

    Television

    Advertisement

    22 9 14 5 4 54

    Word of

    Mouth

    42 8 26 5 6 87

    Other 5 3 9 1 2 20

    79 26 58 19 18 200

    Honda City VolkswagenVento

    HyundaiVerna

    NissanSunny

    Maruti SwiftDzire

    Newspaper 15.405 5.07 11.31 3.705 3.51

    Television

    Advertisement

    21.33 7.02 15.66 5.13 4.86

    Word of

    Mouth

    34.365 11.31 25.23 8.265 7.83

    Other 7.9 2.6 5.8 1.9 1.8

    0.117485564

    p is greater than alpha, thus Accept ho

    Hence, preference depends on ho

    CONCLUSION

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    We conclude that, youngsters are preferring cars on the basis of brand

    value.

    More preference is given to HONDA CITY because of its brand image.

    The age and particular car selection is not related. Also we found out that the

    family size and selection of car is also less correlated.

    The two way Anova shows the preference of car HONDA CITY is more

    because of the brand preference and ride quality. But it is not selected on the

    basis of mileage it gives or the cars looks. Age group of 21-25 years are the

    public, who are the most out going, making more fun, and so they are

    preferring a car which is adding their own value. People are indifferent to the

    selection of car on the basis of fuel type. But a little positive correlation is

    there in distance travelled and fuel type. People travelling more than 20 km

    per day are more likely preferring VW VENTO as their best alternative.

    Our focus is more on the impact of the individuals in selecting a car. And the clear

    winner without any dispute is HONDA CITY. People are preferring it over any

    other car on the basis of only quality and brand value.

    QUESTIONNAIRE

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    A) HONDA CITY

    B) VW VENTO

    C) HYUNDAI VERNA

    D) NISSAN SUNNY

    E) SWIFT DZIRE

    6) WHY DO YOU PREFER THIS CAR?

    A) BRAND VALUE

    B) EXTERIORS

    C) INTERIORS

    D) MILEAGE

    E) QUALITY

    7) WHICH CAR YOU DISLIKE OUT OF THE FOLLOWING?

    A) HONDA CITY

    B) VW VENTO

    C) HYUNDAI VERNA

    D) NISSAN SUNNY

    E) SWIFT DZIRE

    8) WHY DO YOU DISLIKE THIS CAR?

    A) QUALITY

    B) RESALE VALUE

    C) MILEAGE

    D) AFTER SALES SERVICE

    9) HOW MANY MEMBERS ARE THERE IN YOUR FAMILY?

    A) 2 B) 3 C) 4 D) MORE THAN 4

    (If more than 4 members are there in your family then answer the next question, else go to the 11 th

    question)

    10) WHAT IS THE PURPOSE TO BUY THE CAR?

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    A) REGULAR COMMUTATION

    B) HIGHWAY RUN

    C) TRIVIAL PURPOSES

    11) THROUGH WHICH SOURCE DID YOU GET INFORMATION ABOUT THIS CAR?

    A) NEWSPAPER

    B) TELEVISION ADVERTISEMENT

    C) WORD OF MOUTH

    D) OTHER

    MENTION OTHER SOURCE: _________