Robert A WilliamsC.V

Robert Williams – August 2016

Robert A Williams Merok, Moss Lane, Hebden Bridge, West Yorkshire, HX7 7DS

Mobile: 07876032792

Email: grunkern@gmail.com

A highly organised individual with over 20 years’ experience working within Information Technology and Retail. who is hard-working and multi-talented. With a successful track record of a multi-stranded skill base from web-development to wireless networks and from retail sales to reliable project management.

In 2008, I was due to be promoted to Technical Director of an outsource IT Support Company in London when suddenly and tragically my children’s mother died. My children were all quite young and vulnerable at the time and my choice was to drop my career in favour of nurturing my children after their sad and tragic loss.

With a meticulous attention to detail and natural organisational skills, including management of projects, I have continued to develop my own skillset in Social Media Marketing and Web Development. As well as being actively involved in other projects, including cycle: recycle in Hebden Bridge

With vast experience and knowledge in I.T, I am looking for any challenging role that could make use of my talents and also extend my skills so I can continue in my personal development.

Have been driving for over 30 years and have a full clean licence and am also licensed to C2.

Communication Skills Ability to communicate the same information across a broad variety of audiences, ensuring that the message

is understood as demonstrated by each client in a suitable form.

Ability to keep the client updated and informed at all times.

Ability to gage each client’s understanding and therefore catering for their expectations and needs.

Excellent people skills and inter-personal communication as demonstrated in all roles, rare to find somebody with high level of technical knowledge and also ability to communicate very well

Analytical Skills Rapidly familiarises self with technical, non-familiar project specific terminology, in order to fully understand

the data

Critically evaluates information gathered from multiple sources, reconciles conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Collaborate with subject matter experts to establish the complex information enabling a true understanding of the case in order to communicate to other audiences.

Computer and ICT: Abilities in web design and web development, mainly WordPress with knowledge of html, css and scripting

languages

Knowledge and skills in Firewall and Security implementations both in Software and Hardware including Watchguard and Cisco technologies

Knowledge of all Microsoft Windows Server and OS from Windows 95 to Windows 10 and MS Server NT to MS Server 2010

Good knowledge of Linux and OSX as well as server technologies based on Unix, VMWare knowledge

Good knowledge of most server sided and client sided software systems used in business, and implementation of Active Directory

Have an ability in hardware – structured cabling, routers, Voice Over IP, Storage Area Networks, PC and Server Builds

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Management Skills Led on a number of projects including creating project plans, arranging and coordinating meetings to ensure

the client is kept informed and has an understanding of what work is being carried out.

Manage challenging time constraints where meeting deadlines are essential, including managing the client’s expectations.

Simultaneously working on a number of live projects, which can be at various stages in I.T process.

Risk assessed each project taking a long term view to understand the likelihood of success, considering cost implications and budgets of the clients.

Provided independent advice on the management of projects, to clients and ensuring sufficient time and resources are allocated to achieve the project objectives and come in on time and on budget

Highly focused on the quality of work included in projects, ensuring consistent levels are delivered across all projects holding challenging conversations when quality is compromised

Fluent in digital systems, using the latest IT to keep track of the project

Team leadership skills on projects implementing upgrades to IT in large business frameworks and distributed global networks, including Nippon Ghosei part of Mitsubishi Group

Project Management skills implemented in Our IT Department and cycle: recycle

Continuous Improvement Skills Ability to deal with people from all walks of life

Have an understanding of Diversity and Equality and would challenge people who behave unacceptably.

Ability to diagnose problems accurately and make the improvements required to the process in order to satisfy the customers

Reduced costs by downloading information required onto disks, rather than sending paper copies

Reviewed and modified training materials to make suitable for delivery to colleagues across all grades within the organisation to ensure colleagues received information appropriate and in a timely manner

Ability to complete courses and training in order to progress and gain wider knowledge and skills.

Have managed and created training plans in projects including for cycle: recycle as grass-roots bicycle recycling project, also within IT roles

Continued enrolment in Udemy Courses and Yoast SEO Training

Stakeholder Skills Liaised with external regulators and advisers, to improve relationships with others and gain valuable contacts.

Built strong relationships on a new project, creating regular opportunities for meetings to discuss progress and keep the client informed and updated.

Possesses diplomacy, tact and understanding of others’ priorities to achieve common goals in particular when dealing with clients

Sales and Marketing SEO – Yoast on WordPress, having built and managed in excess of one dozen WordPress websites

Social Media Marketing – Increased Twitter Growth, YouTube Following, Google Plus and Facebook Page Likes, responsible for management of 5 active Facebook Pages and 3 active Twitter Accounts plus management of Business profiles online for 3 businesses

Retail Sales knowledge spanning since age 18, three decades plus EPOS implementation, sales knowledge on floor.

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Writing and Copy Actively writing blog content and writing content for several blogs as well as Facebook posts and the like.

Advanced knowledge of promotion and promotional tools like Buffer

Career Timeline

Sept 2011 to Present day – Self Employedo Web development and SEO/SMM, marketing

April 2014 to Present day – Retail and web development - Silly Billy’s Toy Shopo Working both in the retail shop and also building and branding the website, twitter and Facebook

pages.

February 2011 to March 2013 – Cycle Shopo Repair and sales shop assistant manager

o Trained to Cytech Level 2

January 2004 to October 2009 – IT Support Company Our ITo Technical lead and senior technical, project manager, manager at Manchester office, trainer, Network

consultant and part time 3rd line support.

June 2002 to December 2003 – Modalito 1st Line Support, 2nd Line Support, Hardware and Network support, Project management

January 2000 to June 2002 - Revolving Doors Agency (Charity)

o IT Consultant, Project management

1998 to 2000 – Delicatesseno Manager, Trainer, Responsible for 10 staff

Prior to 1998o Various Construction jobs including working as a Foreman for JT Design Build

Education

1996 – 2000 o Middlesex University

1988 – 1990 o Chichester College of Technology

1980 – 1986 o Chichester High School for Boys

Qualifications

BSc (Hons) Science and Technology Policy

ONC Building Studies

A Level

o Mathematics, Physics

O Level

o English Literature, English Language, Maths, Geography, History, Chemistry, Physics

CSE

o French

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Technical Skills/Professional Qualifications

Microsoft MCP,

Microsoft MCSA,

Certified Internet Webmaster,

Microsoft and Red Hat product technologies

Watchguard

Cisco Hardware

Firewall technologies

IBM / Lenovo PC and Server

Dell PC and Server

HP PC Server Hardware

Avaya VOIP

Personal Interests

I am a confident, self-motivated and organised individual capable of working on my own or being part of a team and enjoy challenges on many levels.

I also enjoy keeping fit and active by running as well as going to the gym and I am a keen archer.

Over the years I have travelled extensively in India and the Far East.

References

Professionalo Graham Doyle, Director – D2NA 07973846007

o Tom Carroll, Managing Director – Our IT 08451299940

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