Roles and Challenges

for Government CIOs

JICA / APEC / ITU - Waseda

Workshop on ICT

Prof. Dr. Pairash ThajchayapongPermanent Secretary,

Ministry of Science and Technology, Thailand

November 22, 2004

(pairash@most.go.th)

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Presentation Outline

Thailand ICT Development

Establishment of Government CIO (GCIO)

Program

Role, Responsibility and Knowledge of GCIO

Lesson Learnt

Challenge for GCIO and The Way Forward

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ICT Development Strategy

Flagships and Infrastructures in IT 2010

EconomyEconomy SocietySociety

QuantityQuantity QualityQuality

Telecommunication Infrastructure

Science and Technology, R&D, Knowledge

Information Development, IT Literacy, IT HR

e-Industrye-Industrye-Commercee-Commerce

e-Societye-Educatione-Government

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SchoolNetSchoolNet

Introduction of Internet Introduction of Internet

Thailand ICT Development

^1992 ^1993 ^1994 ^1995 ^1996 ^1997 ^1998 ^1999 ^2000 ^2001 ^2002 ^2003 ^2004 ^2005 ^2006

National IT Committee (founded 1992) National IT Committee (founded 1992)

IT 2000 PolicyIT 2000 Policy IT 2010 PolicyIT 2010 Policy

National ICT Masterplan 2002-2006

National ICT Masterplan 2002-2006

NICT/Ministry of ICT NICT/Ministry of ICT

e-Industry e-Governmente-Society e-Commerce e-Education

e-Industry e-Governmente-Society e-Commerce e-Education

Software Park ThailandSoftware Park Thailand

Government Information Network

Government Information Network

e-Commerce Resource Center

e-Commerce Resource Center

Government CIO ProgramGovernment CIO Program

IT Law Development .

IT Law Development .

e-Thailande-Thailand

Electronic Transactions Act

Electronic Transactions Act

Government CA ServiceGovernment CA Service

Software Industry Promotion Agency

Software Industry Promotion Agency

NII, CompCrime, DP ActsNII, CompCrime, DP Acts

e-Government Project

e-Government Project

English-Thai Web Translation

English-Thai Web Translation

TIS-620 Thai Character set registered with IANATIS-620 Thai Character

set registered with IANATIS-620 Thai Character set in UNICODE

TIS-620 Thai Character set in UNICODE

Policies

Activities

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7 Strategies in ICT Master Plan

1 . The development of the ICT industry into a regional leader

2. The utilization of ICT to enhance the quality of life and society

3. Reform and enhancement of the capability on ICT resea rch and development

4. Social capacity leverage for future competition5. Development of entrepreneur capacity for the expansio

n of international markets6. The utilization of ICT in SMEs7. The utilization of ICT in government administration and

Services

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Strategy 7: (ICT Master Plan) The utilization of ICT in government administration and Services

• Setting up new ministry responsible for the development of ICT nationally.

• Structural reform within organization in related to ICT, such as setting up CIO office as well as improving laws and regulations.

• Develop governmental database for information exchange• Apply GIS for socio-economic development• Encourage effective use of ICT network among government

agencies• Devise mechanisms to build up ICT-related capability for public

sectors employees• Develop monitoring and evaluation system for national ICT

development• Develop National Digital Nervous System

Government to set up central organization to oversee ICT development and utilization within the public sector. Emphasis will be on the unity and integration of database system, planning, coordination, budget allocation and transparent procurement, to meet up with each agency requirement as well as reduce investment duplication. This will enable public sector to accumulate, exchange and share information among themselves, based on secured and open standard platform.

Government to set up central organization to oversee ICT development and utilization within the public sector. Emphasis will be on the unity and integration of database system, planning, coordination, budget allocation and transparent procurement, to meet up with each agency requirement as well as reduce investment duplication. This will enable public sector to accumulate, exchange and share information among themselves, based on secured and open standard platform.

From: National ICT Master Plan(2002-2006) http://www.nitc.go.th/masterplan/

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-ICT Policy Formulation : Organizational Structure

National Information and Communication Technology

Committee (NICT)

Thailand ICT Masterplan Cabinet

SubCommittee

Ministerial ICT Masterplan

Departmental ICT Masterplan

The Budget ofBureau

&Ministry of IC

T

Ministerial Level: ICT Committee ,

Chaired by Ministerial CIO

State Enterprises Departmental Level: ICT Committee ,

Chaired by Departmental CIO

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ICT Organizational Structure : MinisterialLevel

Ministry Permanent Secretary

Deputy Permanent Secretary

Deputy Permanent Secretary

: CIO

Deputy Permanent Secretary

ICT Center or Policy/Technical Division

Other assignments

*Ministerial ICT Committee Consists of Departmental CIO's

*Ministerial ICT Committee chaired by Ministerial CIO and ICT Center as Secretariat

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GGGGGGGGGG GGG (Continued)

Core Objective

Every ministry and department and

every state enterprise is to appoint

one CIO to oversee the unified

IT development plans at both the

departmental level and the ministerial

level

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Role of GCIO for e-Government

CIO“Host/Owner”

Outsource /Contract - out

Vision /Mission

GovernmentPolicy

OrganizationSize Reduction

Host/OwnerAgency

response

coordination

ICT utilization management

integration

- Source: “Impact of CIO and ICT Masterplan formulation for ICT Utilization in Public Sector” Chul alongkorn University

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- GCIO : Responsibility

Be Chairman of Organizational ICT Committee

Define Organizational Vision, Mission, Policy and ICT

Standard

Formulate organizational ICT Masterplan

Approve and Allocate budget for ICT project

Monitoring and Tracking for Integrated System

Evaluate the Organizational Information System

Inform ICT Progress to CEO

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GGGGGGGGG GGG GGGG ICT :- Technology , Trend

and How to apply

ICT Masterplan

Formulation

Organizational Process

Re-engineering

Information System

Development

Information Resources

Management

Information System

Utilization for Organization

Knowledge Management

ICT Laws

Information Security

Computer / ICT Center

Management

telecommunication and

Internet

- Source: “Impact of CIO and ICT Masterplan formulation for ICT Utilization in Public Sector” Chul alongkorn University

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GGGGGG GGGGGG

GCIO Training Program

Facts and Figures

Highlight of Performance of GCIO

Award Competition

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GCIO Training Program a special 30-hour/2 weeks compulsory training program Jointly managed by

Office of the Civil Servant Commission :OCSC Ministry of Information and Communication Technology : MICT Ministry of Science and Technology : MOST

From 1998 -> 2004 CIO#1 , Sep 1998 -> CIO#16, July 2004 16 CIO intensive training courses have been carried out 575 CIOs have completed the courses 280 CIOs are playing their role right now

GCIO Capacity Building through intensive training courses

Lecture Site visits to leading IT organizations Brainstorming workshop on Thailand's unified ICT planning

CIO Forum / Workshop regular gathering of GIO to meet for technology update and free

exchange of ideas and cooperation among the GCIO

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GCIO Training Course Outline (By NECTEC & OCSC & MICT)

ICT :- Technology and trends Roles and Responsibilities of CIOs ICT Policies in Thailand and Abroad e-Commerce and e-Government concepts and examples IT Project Management Knowledge Management Business Process Reengineering ICT Laws Computer Networks & Internet Outsourcing/Acquisition Information Security

Hands-on practical IT Applications (e-Mail, Web, Anti-Virus, Anti-Spam& Spy)

Observation Tour to a private-sector company Workshop and group discussion on current issues of

e-Government

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CIO Directory

Searching for CIO information in DatabaseCIO Training

16 Training Courses Since September 1998CIO Forum

Network Security, Copyright Software,

IT Model Office, Government

Computerization Policy, etc...

Monthly Issues Since January 1999

CIO Newsletter

http://www.nitc.go.th/cio/GCIO’s Website

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-GCIO Networking : CIO Forum/Workshop

Objective Gathering of GCIO to meet for technology update

and free exchange of ideas Promote strong partnership and interactive collabor

ation of GCIO Methodology

- -Face to Face Video Conference Combination of videoconference, face-to-face

discussions, and workshops 3-4 events per year regarding to current topic and

technology

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GG G-GGG GGGGG:

-Topic : -CIO Forum on e Gover nment for

High Performance Govern ment Development

Hosted -: #16CIOCo-Hosted :- W GGGGGG.,

-Date : July 3 0 , 2 0 0 4 (1 day) -Venue : Auditorium, PTTPl c.

-Participants : 2 0 0 GCI Os and I C T Di r ect or s

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Example of CIO Workshop

-Topic : -CIO Workshop on e Gover nment implementation strate

gies for successMethodology• Combination of videoconference and

face-to-face lecture from Japan and Thailand

• Lecture, groupdi scussi on, hands on exer ci seHosted -: -JICA W - aseda U. NECTEC

-Date : - 31 1 2004Aug Sep , ( GGGGG3

-Venue : ICTHuman Resour ce Devel opment C enter, NECTEC

-Participants : 3 4 GCIOs and ICT Direc tor from Government Agencies, Acad

emic Institution and Local Government

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Longestin charge: 5 years

Shortestin charge: 3 months

Avg.in charge period:

22.8 months

Mostly,2nd, 3rd rank

in Organization

Avg. IT experience:

7.95 years

Mostly, non-ITbackground

GCIO

Facts and Figures

- Source: “Impact of CIO and ICT Masterplan formulation for ICT Utilization in Public Sector” Chul alongkorn University

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Highlight of Performance of GCIO

IT Infrastructure Government Information Network (GINet)

Development of Government Information Network Handle data traffic between Headquarters (government agenci

es in Bangkok) and their branches in Bangkok and other provinces

Directory service to all government agencies Secure electronic mail

Government Information Technology Services (GITS) Government Application Services Government CA Services Government System Integration

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www.thaisarn.comwww.thaisarn.com

www.thaigov.netwww.thaigov.net

Finder.gits.net.thFinder.gits.net.th

gmail.gits.net.thgmail.gits.net.th www.gdir.gits.net.thwww.gdir.gits.net.th

truehits.nettruehits.net

freecert.gits.net.thfreecert.gits.net.th

GITS’s Services Websites

Highlight of Performance of GCIO (Continued)

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-e Government -e Revenue

- Tax Filing & e Tax info. :Revenue Department / Ministry of Finance

- e Commercial Registration Search, Reserve and Register Company :Department of

Business Development / Ministry of Commerce

-e Registration - e Registration & Smart ID Card : The Registration Admini

stration Bureau / Ministry of Interior

Highlight of Performance of GCIO (Continued)

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Highlight of Performance of GCIO (Continued)

- e Government (Continued)

- e Government Portal

- e Citizen.go.th :Ministry of ICT

Thaigov.net : Ministry of Science and Technology

Government Fiscal Management Information System :GFMIS

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- e Commercial Registration : Department of Business Development / Ministry of Commerce

- e Commercial Registration www.thairegistration.com

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- e Registration : The Registration Administration Bureau / Ministry of Interior (MOI)

Virtual Registration Offi ce and Thailand gatewa

y www.khonthai.com

MOI Call Center Thailand Gateway for R

egistrar Office - Citizen e Mail address -MOI e Services

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Thai National Smart Thai National Smart IIDD Card : Launched April Card : Launched April20042004

- Multi Purposed ID Card

*Smartcard & Fingerprint

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Highlight of Performance of GCIO (Continue)

Award Competition

Government IT Award Category

1. Citizen Services

2. Online Citizen Services

3. IT for Organizational Administration

4. IT Collaborative Project

5. IT Innovation

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G GGGGGG:

Government IT Award II, Year 2002 - - e Revenue : Revenue Department (RD)

www.rd.go.th

GGGG GG GGGGGGGGG - : CEO, Director General of RD

1st Prize - : Online Citizen Services

IT for Organizational Administration

GGGGGGGGG GGGGG IT Collaborative Project

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Achievements : Awards (Continued)

Government IT Award II, Year 2002 (Continued)

- e Commercial Registration - : Department of Busines

s Development / Ministry of Commerce

www.thairegistration.com

2nd Prize - : Onl i ne Ci t i zen Ser vi ces

-e Registration - : The Registration Administration Bu

reau /Ministry of Interior

www.khonthai.com

3 rd Pr i ze - : Online Citizen Services

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e-Government Portal http://www.ecitizen.go.th/

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- e Government Portal (Continue)

www.thaigov.net -Thailand Citizen’s Portal : Inf

ormation Services Portal Services

Government News (XML Format : Thaisarn.co

m) Government Services :

Thaigov Life Stage Services

Government Links Thailand Directory and Ad

vanced Web Statistics at Truehits.net

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- e Government Portal (Continue)

38http://www.gfmis.go.th

Government Fiscal Management Infor mation System :GFMIS

Core Agencies The Budget of Bureau The Comptroller General's

Department The Office of Civil Service C

ommission the Office of the Auditor Ge

neral Office of the Public Sector

Development Commission Public Debt Management O

ffice Launched October 1 , 2004

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Highlight of Performance of GCIO (Continue)

Networking Activities

-CIO Collaborative Project : Mini Monitoring Station

Capacity Building through CIO Forum & Worksho

p

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- Example of CIO Networking Collaborative Proj - ect : Mini Monitoring Station

Joint Project by #16CIO

PTT Public Company / Ministry of Energy Thailand Post Co. Ltd. / Ministry of ICT Bank for Agriculture and Agricultural Cooperatives / Ministry o

f Finance CIO#16 Members

G GGGGGGGG GG GGGGGGG GGG GGGGGGGGGG/

Objective GGGGGGG GGG GGGGGGGGGGG GG G GGGGGGGGGGGG GG GGGGGGGGGGG GGG GGGGGG GGGGGG&

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- Example of CIO Networking Collaborative Proj - ect : Mini Monitoring Station (Continued)

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What CIO should concentrate ?

Good e-Services for Citizen

ICT Outsourcing

Information Security

Information Disclosure & Data Protection

Paperless / Lesspaper System

ICT Literacy

Appropriate Technology Deployment

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Underlying Technology

Object Technology XML Web Services RFID Clean Technology NanoTechnology Wireless

Trend in ICT Applications

Transaction Processing a nd OLAP

MIS, EIS and DSS ERP -SCM & e Logistics CRM & Call Centers Document Management

& Workflow -M Commerce Portal Knowl edge Management

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Challenge for GCIO and the Way Forward

Promoting Government e-Services towards High

Performance Government Development

Government Single Point Services

Government Data Exchange

Establishing Collaboration between stakeholders /

networking agency and key agencies both of Public and

Private Agencies

Promoting ICT Literacy

CIO Network both locally and Internationally

Establishment of CIO Council / CIO Association

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CIO Association of Thailand

Chaired by Former Deputy Prime Minister and

Current National Information Committee

Technology (NICT) chairman, Mr.Suvit Khunkitti

located at Office of the Civil Service Commission

(OCSC)

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Conclusion

GCIO need Action not Reaction Can-do Attitude & Proactive Collaborative CIO Networking “GLOCAL” (Global + Local)

GCIO are in interesting era On one hand we are now fast in adopting new technologi

es but we are not competent in developing and creating new technologies

Many underlying technologies are needed and must be b oth taught and developed so that we can be- self sufficient in the long run

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Thank you for your attention

Sawasdee

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NTC NBC

Parliament

BudgetBureau

M M M M M M ...

Private Sector

NICT

Prime Minister

#4Requirement Leadership & Management Structure

(Article 4 0 ) (Article 78)

Note: NICT=National ICT Committee; NCC=National Telecommunications Commission; NBC=National Broadcasting Commission; M=Ministry; Article# = Article in the Constitution