roles guides play
TRANSCRIPT
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Tour Guiding Series
Roles guides pla
y!
Dr. Nimit Chowdhary
Professor
Indian Institute of Tourismand Travel Management
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Tour Guiding Series
Throughinterpretation,
understanding;through
understanding,appreciation;
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Tour Guiding Series
Role of tour guide
The interpretive component
Interpretation
Five roles explored
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Tour Guiding Series
Principles of interpretation
Any interpretation that does not somehow
relate what is being displayed or described
to something within the personality or
experience of the visitor will be sterile
Information is not interpretation
however all interpretation includes
information
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Tour Guiding Series
Principles of interpretation
Interpretation is an art, which combines
many arts, whether material presented are
scientific, historical or architectural. Any art
is in some degree teachable.
The chief aim of interpretation is not
instruction, but provocation.
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Tour Guiding Series
Principles of interpretation
The aim of interpretation is to present a
whole rather than a part
Interpretation is user targeteddifferent
interpretation programmes for different user
groups
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Tour Guiding Series
Your role as interpreter
To assist visitor in developing a keener
awareness, appreciation and
understanding of the things they are
visiting
To encourage thoughtful use and
reasonable behaviour that minimize
impact on resources and respect for hostcommunitys sensibilities
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Tour Guiding Series
Your role as interpreter
To promote understanding of tourism
products/ agency goals and objectives.
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Tour Guiding Series
5 roles of a guide
The leader
The educator
The public representative The host
The conduit
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Tour Guiding Series
The leader
Visionary
Shows direction
Leads the group Manages them to achieve the objectives
Not the boss
Not a strict disciplinarian Directs edutainment process
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Tour Guiding Series
The leader
The measure of effectiveness of the guideis the extent to which visitors feel they areheard, and feel inspired and empowered to
venture out on their own and experiencenew places on their own
An effective guide create the rightenvironment
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Tour Guiding Series
The leader
1. The instrumental component: navigating,
providing special access, shepherding,
and maintaining control; and
2. The social component: tension
management, integrating the group,
keeping good humor and morale, and
entertaining members of the tour.
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Tour Guiding Series
The educator
Tourists seek pleasure in learning about
host community and its cultures and
artifacts
Guide is an educator who facilitate this
learning
Guides get too zealous- they become self
absorbed and pedantic
T G idi S i
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Tour Guiding Series
The educator
Awaken peoples curiosity. It is enough to
open minds; do not overload them. Put there
just a spark. If there is some good inflammablestuff, it will catch fire
T G idi S i
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Tour Guiding Series
The education!
Cognitive
History, geography, botany, architecture, etc.
AffectiveAttitude and value formation, sparking
interest, emotion, special perspective, and
insight
Behavioural Group behaviour, participatory skills,
T G idi S i
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Tour Guiding Series
The educator
Visitors often look to a guide for cues
about-
Social mores, local dress, regional songs or
dances, foods (how to prepare them), and
etiquettes, customs and mannerism.
T G idi S i
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Tour Guiding Series
The public relations representative
Brand ambassador
Consciously/ sub-consciously
Represent Community
Country
Political philosophy
Should guides always present a favorable
image of the region?
Tour Guiding Series
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Tour Guiding Series
The host
Travel is a social occurrence
Receives guests
Wears many hats Companion, mediator, advocate, concierge,
entertainer, raconteur, and others
Tour Guiding Series
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Tour Guiding Series
The host
A good host
Enjoy people
Innate ability to create an environment where
people feel comfortable
Know how to bring out best in people, extend a
friendly hand, facilitate connections between
people in a natural way Sensitive to others needs
Tour Guiding Series
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Tour Guiding Series
The host
A good host
Is relaxed with and energized by people
A passion and genuine interest in travelers,
locals, and all those who partake of the
experience.
Star and entertainer guides??
Tour Guiding Series
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Tour Guiding Series
The conduit
The connect between traveler, local
culture and the entire travel experience
Guides facilitate (allow and encourage)
the events to unfold
They are the medium rather than
message
As a conduit guide assumes all the other
four roles.
Tour Guiding Series
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Tour Guiding Series
The conduit
Guides must subordinate themselves to
the traveler and the experience
It is the innate understanding of when to
be silent, when to step back, when to
encourage, when to move on
Tour Guiding Series
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Tour Guiding Series
The conduit
it is the conduit-guide who learns the most,
forges the deepest bonds with people, and
indeed, reaps the greatest reward from
guiding, for he or she creates amultidimensional successful experience,
that is greater than its sum of its parts.