ruday manchester | what's in a star? | carlisle city council
DESCRIPTION
Jill Gillespie and Ben Renucci from Carlisle City Council gave this presentation at our Really Useful Day: GOV.UK and User Journeys, 20 November 2013, in Manchester. The presentation was called “What’s in a Star?”TRANSCRIPT
What’s in a star?
Carlisle.gov.uk
Carlisle.gov.uk
Carlisle.gov.uk
Four Stars?
Carlisle.gov.uk
Lost stars
Carlisle.gov.uk
What happens in the back should be just as important as the front
Carlisle.gov.uk
Previously on the web
Carlisle.gov.uk
Do we really need these?
Carlisle.gov.uk
Plain English?
Carlisle.gov.uk
New online Council Tax
Carlisle.gov.uk
New home page for services
Promotion
Carlisle.gov.uk
Usage
Usage
Carlisle.gov.uk
Self Service
Savings
Carlisle.gov.uk
Self Service
What’s next
Carlisle.gov.uk
Reduce Content
Do we need 7000 pages?
Carlisle.gov.uk
Look at the full process
Not just the front end
Carlisle.gov.uk
Transaction based website
Carlisle.gov.uk
Thank you
Any questions?
Jill Gillespie / Customer Services Manager Ben Renucci / Corporate Development Officer