SuperLinkBusiness

solutions for Government employers

Autumn 2015

Inside this issue...

Full steam ahead for SuperStream

New financial wellbeing presentation topics

Celebrating with the PA Hospital

P2

P4

P7

Keeping you up to date with industry changes and how QSuper can add value to your business

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SuperLink Autumn 2015

With 2015 already well underway, this year promises to be both busy and exciting as we move closer to delivering new projects and resources to better support you and your team. Below is a quick overview of the latest developments in the employer space.

The rollout of the SuperStream legislation continues to be a key focus here at QSuper, and we’re pleased to let you know that our solution, Employer Direct, is nearing completion. We’re delighted to offer this SuperStream-compliant tool to you because we know it’ll provide you with much greater support and functionality.

Our industry-leading Member Education program continues to shine this year, with the addition of nine new workplace talks to help your staff improve their financial literacy. Sessions cover topics outside superannuation – such as dealing with debt, teaching kids about money and building good money habits. We look forward to the opportunity to present to your staff soon.

We’ve also made some changes to Member Online – our online member portal. Members are now able to log on to instruct us to consolidate other funds into QSuper as well as change their investment strategy. We’ve also launched our new website which has a fresher look and feel, and helps you find the information you need more easily and more quickly.

I hope that you enjoy this edition of SuperLink. This newsletter is designed just for you – our employers – so please let us know if there’s anything you’d like to read more about in our next edition.

Get in touch at employer@qsuper.qld.gov.au to let us know what you think.

Stuart ClementsHead of Business Development and DistributionQSuper

Welcome to the Autumn edition of SuperLink Introducing our new

SuperStream solutionOur new SuperStream solution, Employer Direct, allows employers to manage their super contributions more efficiently while also meeting new legislative standards.Partnering with QSuper

Employer Direct will cater to your unique super rules and requirements, including Defined Benefit accounts and negative contributions.

These screenshots show you the layout and functionality of Employer Direct and are provided for illustrative purposes.

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SuperLink Autumn 2015

Introducing our new SuperStream solution

Employer Direct

Relationship Managers Andrew Svensson and Peter Moorhouse spoke with employers at our December event.

If you’d like more information about SuperStream, contact your Relationship Manager, visit qsuper.qld.gov.au/SuperStream or email SuperStream.Contributions@qsuper.qld.gov.au

Transition timeline

30 June 2015 is our go-live date and we’ll be supporting you every step of the way to ensure a smooth transition.

We have already commenced our transition activities with some employers, and it’s been great to see them embracing the new system and the increased efficiency it will bring. We look forward to sharing some of these success stories with you in future editions of SuperLink.

We’ll continue to touch base with you directly to confirm dates for training and any preparations that need to be completed ahead of time.

If you have any concerns around meeting your proposed transition timeline or would like to move to a different transition group, please contact us as soon as possible.

In the lead up to 30 June go-live, we are continuing to work closely with the ATO so that they’re aware of our progress with Employer Direct.

Until we bring you on board with our transition to Employer Direct, please continue to submit super contributions via the Employer Data Collection (EDC) channel.

Our employer workshop

Last December we hosted an event in Brisbane where employers were able to meet with our Employer Direct project team and see first hand how the new system will work.

Thanks to those who were able to attend, the feedback was very positive and we hope to host more of these events so you can share your experiences and learn from other teams.

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SuperLink Autumn 2015

Research shows your staff are at their most productive when their personal finances are in order.1 That’s why we’ve developed a new range of seminars focused on improving financial literacy. All the big issues are on the agenda – debt, credit cards, financial goal setting, building good money habits and much more – so there’s bound to be something for everyone.

The resources and support your staff will get from attending one of these seminars will complement any existing wellness activities you offer, or can be used as a standalone program.

These bite size sessions are offered to members at no additional cost and run for approximately 20 minutes, meaning they can easily fit within team meetings or existing training days. It’s all about helping our members (your staff ) take control of their finances today, so they can invest for their future.

We can visit workplaces in Brisbane year-round and also conduct regional visits twice-yearly.

It pays to help your staff get on top of their

finances

1 Extract from Q&A with Tom Rath and Jim Harter in the Gallup Business Journal, June 2012 on Poor Wellbeing is Killing Your Business, authors of Wellbeing: The Five Essential Elements.

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SuperLink Autumn 2015

Provide a better future for your better half

It’s always nice to give your loved ones something special. So why not open a QSuper account for your spouse? It’s quick, it’s simple and it could provide them with an even brighter financial future. What’s not to love about that?

Download an application form from our website, or call us and we’ll send you a copy.

1300 360 750 qsuper.qld.gov.auTo arrange a seminar on any of these topics in your workplace, speak with your Relationship Manager or contact us at qsuper.seminars@qsuper.qld.gov.au

The new range of seminar topics include:

Dealing with debt: It’s easy to make mistakes when it comes to money, but it’s important to act quickly so things don’t spiral out of control.

Credit cards: A must for anyone looking to learn good credit card habits and get on top of credit card debt.

Debt basics: Some debt may actually be one of the quickest ways to grow your money. Learn the difference between good and bad debt, and tips to deal with debt.

Building good money habits: Learn how a good working budget can help kick-start your financial future and create some great opportunities along the way.

Financial planning: Don’t underestimate the value of good financial advice. Learn how it can help you set and achieve your financial goals, and put you on the right track.

Teaching kids about money: Suitable for staff with children. Good money management is one of the most important lessons we can teach our kids. Learn how to instil good money habits in your kids from a young age.

Establishing goals: Planning and goal setting are key to achieving your dream retirement. Hear how you can get one step closer with our goal setting seminar.

Financing your home: Learn how the basics of home ownership and how the great Australian dream could be a reality for you sooner than you imagined.

Returning to earning: Suitable for women with children. As you head back to work after maternity leave, you’ll no doubt be wondering how you’ll manage to get everything done. Come and hear our tips on how you can better balance work, family and your finances.

Workbooks are supplied to staff for each session so they can continue their learning at home. To help you promote these seminars we can provide workplace posters and email communications.

Super Guarantee (SG) changes and what they mean for youIn September 2014, the Government confirmed changes to the SG rate. The rate will remain at 9.5 % up to and including the year starting 1 July 2020, and will then increase by 0.5% each year until it reaches 12% on 1 July 2025.

Essentially there will be no changes at the end of this financial year, so no changes need to be made to your systems or processes in this area.

As an employer, it’s your responsibility to correctly calculate the payments you make on behalf of your employees. If you need any help with this take a look on the Employer section of our website at qsuper.qld.gov.au/employer

For more detail about the super guarantee and how to meet your employer obligations, we recommend you visit the ATO website at ato.gov.au

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SuperLink Autumn 2015

Have you and your staff discovered the benefits of Member Online yet?Taking control of your super is now easier than ever before with Member Online. And it just keeps getting better with ongoing enhancements that now let you change your investment strategy, consolidate your super, update your details and tailor your insurance cover – all at the click of a few buttons.

If you and your staff haven’t already, register for Member Online today at qsuper.qld.gov.au

Australians are becoming increasingly interested in self managed super funds (SMSFs), but is it always the best option? Let’s find out. While SMSFs put control of your super in your hands, they can come with a lot of baggage – because you (or a third party) are responsible for all the paperwork, cost and admin that comes with managing one. So even though you get to choose how your money is invested, you’re also responsible for the reporting involved with managing your own super fund (and that can be a lot of work!).

Get the best of both worldsIf your staff are interested in taking more control of their super, QSuper Self Invest might be for them. It offers a hands on approach to managing super without the potential cost and paperwork of an SMSF.

Self Invest offers:

• control, flexibility and choice – invest in Australian shares, and a range of ETFS, or term deposits

• convenience – online access at a time and place that suits you

• low fees – competitive ongoing fees that are often cheaper than an SMSF2

• tax advantages – take advantage of the many tax benefits available to SMSF investors

• tools and research – information tailored to your investment strategy.

2 Cost of operating SMSFs – Rice Warner May 2013

Your staff can get hands on with QSuper Self Invest

Want to know more? Jump online to learn the ins and outs at qsuper.qld.gov.au/selfinvest

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SuperLink Autumn 2015

QSuper Relationship Manager Phil Toma was on hand to celebrate with the PA Hospital’s Division of Surgery, who won Metro South Health’s monthly staff award in February. The team achieved zero waits for elective surgery in December 2014 – an extraordinary effort! By putting customers first, real improvements and efficiencies were made over many months with tangible results for patients.

Renee Parkes and Emma Colling from the PA Hospital are pictured here with Phil and QSuper’s Member Education Officer Daniel Robb.

We love sharing stories of our employers achieving great things with their staff and our members. If you’d like to have QSuper on board to celebrate, get in touch with your Relationship Manager today.

QSuper celebrates

with PA Hospital

QSuper employer research QSuper regularly conducts research across Government and the private sector to find out how we’re performing and also where we can provide better services to employers.

You may have received an invitation to participate in these surveys in the past. The feedback that you provide is valuable as it allows us to direct resources towards areas that need additional support, and also make changes to processes that will result in a better experience for you.

The two largest pieces of research are conducted across May and November each year. This means that you may receive an email invitation from QSuper in the coming weeks, inviting you to participate in a survey. If you can spare 10 minutes, we’d really appreciate any comments you can provide.

As a result of feedback provided from employers in the past, we’ve been able to develop new resources to help you, update web content and also change how we interact with you over the phone.

We’re committed to providing you with the best possible experience each time you get in touch with us, so let us know how we’re going and what we can do to make your life easier.

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SuperLink Autumn 2015

In your own words, can you tell us what you do?

I manage a team of four Relationship Specialists who each look after a region in Queensland. Some of our most remote clients are in places such as Thursday Island, Mt Isa, Cloncurry and Roma. Our team aims to get out on the road at least once every six months to visit our employers – who are from both Government and private sectors.

How does this provide value to employers?

My focus has been engaging with our employers and exploring their current wellbeing programs. Many employers have identified the benefits of physical and mental wellbeing in the workplace, however, a vast majority have never considered the benefits of financial wellbeing. By working closely with our employers to enhance their current wellbeing strategy, we have been able to increase and drive employee engagement.

This means our employers are also able to help their staff improve their understanding about financial matters and budgeting in regional Queensland. As a fund, we can drive the importance for younger staff to engage with their super fund early.

What do you enjoy about your job?

I enjoy engagement and education. I love getting out and seeing our employers, and understanding their immediate issues. My background is in HR, so explaining the importance of wellbeing to drive engagement and retention is great.

In 2015, what will you be doing or focusing on to help employers?

We want to ramp up engagement at an employer level but also the engagement with super from a member level. We want our employers to feel supported and our members to feel educated to make the right choices in every life stage.

2015 also means ensuring that our large employers are SuperStream-compliant, and my team is coaching a few employers through this transition at the moment.

Any messages that you’d like to pass on to our employers?

Each member is at the heart of everything we do, but our employers are just as important! Without the support of our employers we wouldn’t be able to achieve the great results we have with our members.

Staff profileKimberley Hayes, Senior Relationship Manager for Regional Queensland

There are so many ways that we can add value to your business to both you and your employees. Have a conversation with us today.

Just quickly, we need to let you know that this information is provided by QInvest Limited (ABN 35 063 511 580, AFSL and Australian Credit Licence Number 238274) which is ultimately owned by the QSuper Board (ABN 32 125 059 006) as trustee for the QSuper Fund (ABN 60 905 115 063). Unless we tell you otherwise, all products are issued by the QSuper Board as trustee for the QSuper Fund. When we say ‘QSuper’, we’re talking about the QSuper Board, the QSuper Fund, QSuper Limited or (QInvest Limited), unless the context we’re using it in suggests otherwise. We’ve put this information together as general information only so keep in mind that it doesn’t take into account your personal objectives, financial situation, or needs, shouldn’t be relied on as legal or taxation advice, and doesn’t take the place of this type of advice. What we say about law or proposals is based on our interpretation of the law or proposals at the time we printed this document. You should consider whether the product is appropriate for you by reading a copy of the product disclosure statement before making a decision – you can do this by downloading a copy from our website at qsuper.qld.gov.au or call us on 1300 360 750. If you don’t want to hear from us, except when we’re required by legislation to get in touch, please call us. You can also let us know how you’d like us to contact you by logging into Member Online. © QSuper Board of Trustees 2015. 8423 04/15.

1300 367 845employer@qsuper.qld.gov.auMonday to Friday 8.30am – 5.00pmqsuper.qld.gov.au/employer

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