s taff t raining a l ittle at a t ime amy lannon michelle filleul patty o’donnell
TRANSCRIPT
STAFF TRAINING A LITTLE AT A TIMEAmy Lannon
Michelle FilleulPatty O’Donnell
Answer 1 : Denial
Answer 2 : Bite Size Learning
Learning-Centric Culture
Core library mission
Improve employee job satisfaction
Improve productivity
Self-directed Learning
Employee is:• Internally
motivated • Goal oriented• Self-paced
Content learned:• Experientially• Relevant to the
individual
Self-directed Learning
Manager as leader:• Communication• Collaborative• Coaching
Yes, but….
• My staff is not going to cooperate or like this
• My staff and I don’t have time!• I don’t know how to do this!
Yes, and …
• Remember 20-60-20 rule• 5% = 1 hour per week• You will be a better leader (and here
is how you get started)
Who?
• Any Reading Public Library staff member who worked eight hours or more, excluding pages.
How?• One goal, one hour per week• Within a group or individual setting• Meet fifteen minutes per week with supervisor to
discuss progress and goals• The goals need to be specific: for example:
– “I would practice on Overdrive. I just don’t know enough about it to be able to help people.”
– “I would look at librarian blogs about storytime ideas. I see the links to them now, but I never feel I have enough time to look at them.”
– “I would like to look at other library’s websites and see what they are doing for senior citizens.”
Setting Goals & Tracking Progress
• Checklists: library department, 21st century technology skills, library skills
• Notebook to track progress• Meet with supervisor
An Hour a Week?
• Scheduling public service desks• Be consistent when possible (same
time each week)• Vacation weeks do not work• Programming requires flexibility• Monday holidays!
Tools• Webjunction webinars
• Evergreen Screencasts
• Lynda.com
• Netguides: High School Volunteers
• Cross Training: Co-workers!
• In person training: MIAA, NOBLE, MLS
Results: Manager’s Perspectives
• Better communication and understanding between staff members and divisions
• Provides opportunity for staff productivity and changes in workflow
• Keep an open mind, be patient and delegate!
Results: Employee Perspective
• Who I am and what I do• What is “Lifelong Learning”?
Sharing the Buzz
Big Value in “Bite Size”
• Get involved• Be flexible• Look your organization’s
culture• Value of learning
Web Junction “Self Directed Achievement”
http://www.webjunction.org/events/webjunction/Self_Directed_Achievement.html
Competency Index for the Library Field 2014
http://www.webjunction.org/documents/webjunction/Competency_Index_for_the_Library_Field.html
Technology Proficiency Checklisthttp://create.coloradovirtuallibrary.org/technology-proficiency-checklist
Absolutely Free (and Practically Unknown) Online Tools ….
https://infopeople.org/civicrm/event/info?id=369