safe patient hand-offs theresa heindlmeyer ferris state university educ 540 hallmark project
TRANSCRIPT
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Safe Patient Hand-OffsTheresa Heindlmeyer
Ferris State University EDUC 540 Hallmark Project
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Objectives
Define SBARIllustrate how having a consistent process
for communicating hand-off positively impacts patient care.
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SBAR defined
SituationBackgroundAssessment Recommendation
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Situation
Communication failures negatively impact patient outcomes
Associated with a high mortality rateApproximately 1300 patients die each
year as a result of a communication breakdown at the point of hand-off
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Background
“Communication is 80% of all problems”Three primary areas of communication
failures◦Culture◦Environment◦Structural
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Assessment
Healthcare workers are not using a consistent / standard process
Hand-offs are considered a high risk, high frequency communication process that have a direct impact on patient safety
Most processes do not necessarily allow for questions to be asked and answered
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Recommendation
Use the SBAR communication tool This will enhance patient safety and
positively impact patient outcomes
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Video Vignette
Watch the Videos uploaded to my website and consider what was done well, what could be done better, and what would you do differently next time.
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Keep the relay for safe patient care going