safety step-change€¦ · predictive solutions. - proprietary and confidential 1. michael j. fox,...

Safety Step-Change:

Moving Leadership Engagement

from Good to Great

Chuck Pettinger, Ph.D. Process Change Leader

Today’s Companies are over managed

and under lead

- John Kotter

Management or Leadership?

Supervisors perform their jobs by creating output

through the efforts of others.

Supervision = Management + Leadership:

- “Management” is holding people accountable for

their behaviors.

…Supervisors Manage Behaviors

- “Leadership” is inspiring others to feel responsible

for their own behaviors.

…Supervisors Lead People

Getting the Right People on the “Bus”

Adopters Anchors Farmer (Change Agent)

Acknowledgements to John Bicheno

•Cautious

•Doubts can be insightful

•Goats may lead sheep

•Can be valuable assistants

IF convinced

Goats

•Cannot be trained

•Eat goats and sheep.

•Scare horses.

Jackals

•Key group

•Backbone of the farm

•Need guidance

•Can be led

•Adaptive

40%

Sheep

•Key group

•Need training

•Intelligent

•Work well in teams

•Keep a good rider safe

40%

Horses

•Loyal and intelligent

•Core to change initiatives

•Will lead sheep

Dogs

•Easily up for change, any change

•Leap in quickly without thought

Lemmings

http://upload.wikimedia.org/wikipedia/commons/e/ef/Tunturisopuli_Lemmus_Lemmus.jpg

Who Here Supports Safety?

What you do speaks so loudly…

…that I no longer can hear your voice

- Emerson

Predictive Solutions. - Proprietary and Confidential

Can Leaders Motivate Risky Behaviors?

Don’t provide feedback on safe behaviors

Walk by a risky behavior

Only talk numbers…and mention safety

Don’t “walk the talk”…they don’t wear glasses


Creating Leadership Engagement

Involvement vs. Engagement?

!!!

Management is doing things right…

Leadership is doing the right things

- Peter Drucker


Step Change to World-Class P

roce

ss Im

pro

ve

me

nt

Starting

Succeeding

Leading

World-Class

Good Great

Step Change

Evolve our Safety Leadership


How do we Evolve our Leadership?

Make it Personal

Trust Active Caring


People do the

Things we Want

Even When

No One is Watching


Character is what we do when no one is watching

– Churchill


Quality means doing it right when no one is watching

- Ford


Work as if you have no money

Love as if you have never been hurt

Sing like no one is listening

Dance like no one is watching

And live everyday… as if it were your last

- Mark Twain


How is Safety Motivated?


or


How do we Talk about Safety?

We need to shift our thinking:

Safety is:

Value? or #1 Priority


How do we Create a Step-Change in our Safety Leadership?

…through Making Safety Personal


Responsibility

vs.

Accountability


Accountability:

After the fact

Lagging

Consequences

Only when someone is watching!


Responsibility:

Before

Leading

Ownership

What you do… when no one is watching!


Personal Responsibility

vs.

Accountability


Make it Personal +

Responsibility =

Leadership


Make it Personal

Active Caring

How do we Evolve our Leadership?


Active Caring

Scott Geller, Ph.D. – Virginia Tech

Moving beyond simply caring

Acting on that caring


Actively Caring for People.org


Actively Caring for People.org

http://www.ac4p.org


1/27/2015 Cummins Confidential


AC to Overcoming Bystander Apathy

Bystander Apathy = Not acting on that sense of caring

If everyone cares then how can we have this?

?????????

Kitty Genovese was killed outside her apartment

38 neighbors saw her get attacked…no one called

Why?

Diffusion of Responsibility…some on else will call


Make it Personal +

Looking out for Others =

Leadership


How do we Evolve our Safety Leadership?

Make it Personal

Trust Active Caring


1. Michael J. Fox, actor and activist (82) 2. Peter Mansbridge, CBC news anchor (71) 3. David Suzuki, environmentalist, scientist and broadcaster (70) 4. Wayne Gretzky, former hockey player and coach (69) 5. Mike Holmes, contractor and TV personality (68) 6. Clara Hughes, Olympic cyclist and speed skater (59) 7. Michaëlle Jean, UNESCO envoy Haiti & former governor general

8. Shania Twain, musician (55) 9. Margaret Atwood, author (53) 10. David Johnston, governor general (52)

Most Trusted Canadians


Least Trusted Canadians

1. Stephen Harper, prime minister (47) 2. Rob Ford, mayor of Toronto (44) 3. Bob Rae, politician (38) 4. Don Cherry, TV personality (36) 5. Justin Trudeau, politician (32) 6. Any Hockey Ref, sports


How Is Trust Important to Safety?


Trust

Firm reliance on the integrity, ability, or character of a person or thing.

Trust in:

Intentions Behaviours


Most Important for Safety Culture?

Trust in Management:

Intentions

Behaviours

Trust in Coworker:

Intentions

Behaviours


This is How we Evolve our Safety Leadership!

Make it Personal

Trust Active Caring


Step-Change Leader Engagement

CASE STUDY

Interviewed field employees across all 8 states Assessed safety perceptions and looked for gaps

Conducted internal employee communication survey 2,000 employees responded!

Educated the Executives

Changing the way we look at, talk about and measure safety Increase Management visibility and commitment from the top

Developed Safety Initiatives

Based on safety culture assessments and communication


#1 Initiative –

largest impact

on changing

the safety

culture:

Trained 1,500

employees in

5 months

• Mandatory from top executive to front-line supervisors (2-day workshop)

• Mandatory working foremen, crew leads and safety chairs (1-day workshop)

• Every session kicked off by executive

• Taught in a partnership of manager & safety consultant

• Introduced new tools and processes to support safety culture change

Step-Change Leader Engagement Plan


45

How to Engage Leadership?

Safety is overall 20% of total scorecard

– 50% Behavior metrics

– 20% TRIR

– 30% DART

Management incentive

– Behavior metrics must be met first

• No pay out on TRIR & DART if not met

…through their Scorecards!

Predictive Solutions. - Proprietary and Confidential 46

Leadership Engagement Goals

Crew Visit Goals per Quarter

• Executives: 3

• Directors: 6

• Managers: 6

• Supervisors: 9


4 Key Leadership Engagement Questions

1. What are you doing?

- Gets them talking about their favorite person, themselves!

2. What’s the worst thing that could happen? - Predictive analytics via “crowd sourcing”

3. How do you prevent that?

- Checking on robustness of safety systems

4. What can I do to help?

- …you better follow up!


Leadership Engagement Activities Select any of the following Activities: 1) Participate safety meetings

2) Participate in safety recognition events

3) Lead Stretch and flex

4) Participate in a daily safety job briefs

5) Participate in an Incident Investigation meeting

6) Follow up one-on-one with a quality Near-miss / Safety Issues

7) Participate in an ongoing safety training (CPR, First aide)

8) Lead or participate in a weekly safety walk

9) Read safety related book

10) Conduct a “paired” safety Audit/inspection/ observation with craft

11) Promote/lead fundraiser/community outreach.

12) Participates in safety orientation training

Predictive Solutions. - Proprietary and Confidential 49

Leadership Engagement Goals (Cont.)

Leadership Engagement Goals

• Executives: 4

• Directors: 4

• Managers: 6

• Supervisors: 12


Leadership Engagement

420 420 329 229 123 YTD Actual On

254 254 187 121 55 YTD Target

420 91 100 106 123 Quarterly Actual On

254 67 66 66 55 Quarterly Target

Total 4th Quarter 3rd Quarter 2nd Quarter 1st Quarter

2008 Utilities Group SAG Participation - Directors and Above

420 420 329 229 123 YTD Actual On

254 254 187 121 55 YTD Target

420 91 100 106 123 Quarterly Actual On

254 67 66 66 55 Quarterly Target

Total 4th Quarter 3rd Quarter 2nd Quarter 1st Quarter

Utilities Group Participation - Directors and Above

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total

Monthly Target 0 1,126 1,206 1,142 1,135 2,325 1,095 1,101 1,168 1,084 1,084 1,156 13,622

Monthly Actual 521 960 1,459 1,452 1,561 1,502 1,333 1,250 1,526 1,317 1,110 1,265 15,256

YTD Target 0 1,126 2,332 3,474 4,609 6,934 8,029 9,130 10,298 11,382 12,466 13,622 13,622

YTD Actual 521 1,481 2,940 4,392 5,953 7,455 8,788 10,038 11,564 12,881 13,991 15,256 15,256

On

On

Utilities Safety Crew Observations - Managers & Supervisors

Pre Step-Change Engagement: 200 Crew Visits/mo

Post Step-Change Engagement: 1300 Crew Visits/mo

Chuck Pettinger, Ph.D. Predictive Solutions

540.230.7233 [email protected]

www.PredictiveSolutions.com

mailto:[email protected]

safety step-change€¦ · predictive solutions. - proprietary and confidential 1. michael j. fox,...

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