sales presentation linkedin

Copyrights © 2009-2015 AdVantageTec. All Rights Reserved.

Our solutions Increase sales, CSI and retention

Our mission making customers happy.

Ø  Award winning technologies Ø  Hundreds of dealer clients across the country Ø  Multiple Dealer 20 Group award winner

Ø  Auto Experience to the point that oil runs in our veins Ø  Cars.com | vAuto | Porsche AG Ø  Hansel Auto Group | Penske Auto Group | SONIC Automotive Ø  AutoNation |Price Family Dealerships | TSAN


Award Winner Driving sales Innovation cup finalist And award winner.


Our clients User Samples

Sources: AOL Autos – Index on Consumer Greatest Needs & Concerns (Service / Repair & Buying 2nd Half 2010)

OEM Loyalty

Average OEM brand loyalty is under 50%. Polk Data

Dealer Sales Loyalty

The sales & service experience drive repeat business. Maritz

Research

Dealer Service Loyalty

Service loyalty drops with age of vehicle. Loyalty is key to LCV

and profitability. F&I Magazine.


Gaining customer loyalty it is about the in-store experience

0% 10% 20% 30% 40% 50% 60% 70% 80%

Hyun

dai

Hond

a Kia

Chevrolet

Lexus

Jeep

MINI

Indu

stry Average

Land

Rover

GMC

Acura

Porsche

Buick

Mitsub

ishi

Volvo

Scion

Suzuki

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

2 Yrs 5 Yrs 7+ Yrs

Brakes Service

Oil Change

Tire Rotation

Battery

Tire Replacment

Satisfaction Level

Satisfaction

Car Sold

Bought From Same Dealer

Cars Sold based on Loyalty

Completely Satisfied

47% 343 52% 179

Very Satisfied 23% 169 41% 69

Fairly Satisfied 16% 119 25% 30

Somewhat Satisfied

7 49 4% 2

Very Dissatisfied 6% 45 8% 4


100%

78%

61% 47%

37% 29%

23% 18% 14% 11%

Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10

Probability of customer not returning: 22%*

Probability of Using Your Repair Shop Again

More resent primary research of 300 dealers has shown 35% to 50% probability of not returning.

*Facts research, ASA 2007 survey

Today’s reality retention and customer service.


*AOL survey

The customer’s perception perception in reality.

25

27

34

39

40

46

60

63

64

68

75

86

90

91

100

111

115

136

142

152

153

157

178

223

225

Compare features/prices Calculate montly payment

Understand financial options Closest inventory match

Best car for my needs Understand guarantees Compare dealer prices Reliable online quotes

Shopping around for repairs Sell or trade-in

Repair at dlr or ing Get trade-in price

Determinate good price Dealer ratings/reviews

When to sell Find repair shop/ratings Reliable service quotes

Necessity of repairs Negotiate service quotes

Final dealer price Anticipate expensive repairs

Negotiable parts of dealer price Repair diagnostic

Overpay for service Inflated repai estimates Nauseating

Headache-inducing

Irritants

Minor hassles

Not a significant problem

v Service/repair

v Buying

Service/repair and final dealer pricing are the biggest pain points

tor customers


*Facts research, ASA 2007 survey

Ø  Be price transparent Ø  Show value Ø  Be convenient Ø  Establish trust Ø  Communicate well

“Get the in-store experience right and your customer will tell the world.”

--advantage tec--

Our philosophy a bird in hand is worth two in the bush.


74% of all brand purchase decisions are made in-store.

Consumers who view in-store programming are 1.5 times more likely to buy.

* Strategy institute ** POPAI research ***Arbitron Retail Media Study – Volume I2004

advantage tv. Patent-Pending Banner TV

74% 1.5 times more likely

to buy


Fully Automated Updates

Ø  Live TV Integrates with your current cable or satellite provider.

Ø  Automated New Car Specials Ø  Automated Aged Used Vehicle

Inventory Ø  Fixed Op Specials Ø  F&I Information Ø  Automated Accessories Ø  Dealership Specials Ø  Dealer Logo / Tab

advantage tv. Patent-Pending Banner TV


advantage tv. Parts & Accessory Sales


advantage tv. Service Specials & Campaigns


advantage tv. 45 Day Aged Pre-Owned Inventory


advantage tv. Social Media


71%

164.2 Phone Calls

On average, people across generations

Send many more Texts than phone calls

764.2 Text Messages**


advantage txt. Today’s Consumers prefer texting

Irvine BMW 3% CSI increase in a several months

advantage txt. FCC & TCPA Compliant


Automated text at 9:27 AM Viewed at 9:34 AM Vehicle ready at 3:21 PM RO open at 9:23 AM


advantage txt. Better Faster Communication = Happy Customer


Simple & easy

Ø  DMS integrated & certified No data entry

Ø  Increased CSI

Ø  FCC & TCPA compliant

Ø  Cloud based, runs on desktop

Ø  Records all texts for future retrieval

Ø  Comprehensive reporting

Ø  Integrated landing page with sales

contact info and new car specials

advantage txt. Exceed Customer Expectations



Ø  Faster updates to customer

Ø  Less voice mail

Ø  Quick mid-service updates

Ø  One click vehicle ready for pick

function

Ø  Template messages

Ø  Delivery confirmation

Ø  Retrieve old messages for disputes

advantage txt. Improving service departments


20% of your service drive customers view the landing page with specials

Ø  Provide customers with repair status on their mobile phone

Ø  Automated specials under repair status

Ø  One touch dial to sales for complimentary appraisal

Ø  Fuel your sales department with the service drive customers

advantage txt. Fuel Your Sales Department

Copyrights © 2009-2015 AdVantageTec. All Rights Reserved. Copyrights © 2009-2015 AdVantageTec. All Rights Reserved.

Ø  Cloud based – desktop & tablet compatible (mobile coming)

Ø  Familiar email-like screen Ø  Customer, RO & vehicle data is

automatically populated from DMS. Ø  Records all texts for future retrieval Ø  Message date/time stamp Ø  Print and file capability of text messages

advantage txt. Service Advisor Desktop & Mobile Solution


advantage ds. Digital Signage Made Easy

TV / Digital Signage receives 10 times the eye contact of static signage.

Receives 10 times the eye contact of static signage.


Ø  Service Menu Boards Ø  Sales Appointment Boards

Ø  Vehicle Status Boards Ø  Customer Appointment Boards Ø  Upgrade & Complimentary Appraisal Boards

Service Menu Board Sample

Customized Boards Available

Companies with the strongest multi-channel customer engagement strategies retain on average 89% of their customers. Compared with 33% for companies with weak multi-channel strategies. – “Why Omnichannel strategy matters” by Paul Demery


Adapting to consumer behavior influences buying and retention

89% 33%



advantage txt. Proven results driving profits

“…just great and attentive; a pleasure to visit yesterday. And the the text updates are a terrific way to bring technology into the customer experience – it works.” [DealerRater Survey for GMC Buick store]

“…I used the texting service - I thought it was great!!” [Facebook Post for a BMW dealership]

“…Thank you for the message. This system is cool. I’ll be there after lunch, around 2pm. Thanks.” [Chevy dealership]

“Todd! Just left u a stellar online and yelp review! Dave” [Chevy dealership]

16 service drive costumers appraisal requests in one month [Magnusson's Lexus]

3% CSI increase within a few months - Automotive News January 5th, 2015 [Irvine BMW] dealer

customer

93.5 94.6 94.2 95.6 95.8

80 90

100

Jul Aug Sept Oct Nov

Clawson District National

81.0 82.0 80.0 83.7 90.0

70 80 90

100

Jul Aug Sept Oct Nov

Clawson District National

"Our exit surveys consistently show 2 (vehicle) sales per week from our waiting area TV which is using the AdVantageTec system."

VP Brian Ressler, Piercey Toyota – AVT TV & Digital Signage


Overall CSE Trend IMPROVED CUSTOMER SATISFACTION TREND – 93.5 TO 95.8 WITHIN 5 MONTHS % will Definitely return to dealer for service IMPROVED RETENTION SURVEYS – 81 TO 90 WITHIN 5 MONTHS

“I strongly believe we need to communicate with our customers in their preferred medium – AdvantageTec made this possible with a DMS integrated and FCC compliant texting solution.”

GM. Andy Costello, San Rafael BMW – AVT SMS


advantage txt. Happy customers post to social media


Proposal # Set-up, Activation & Training Monthly Subscription

advantage txt 1 $495 $495

advantage tv 1 $495 $199

advantage ds 1 $295 $99

Ø  Advantage SMS - Unlimited advisor & customer texting. Ø  Advantage SMS - Assumes 1500 monthly Repair Orders | $50 discount <

800 ROs or $100 addition > 2500 ROs

Ø  Advantage SMS - Unlimited advisor & customer texting. Ø  *Advantage SMS - Assumes 1500 monthly Repair Orders | $50 discount < 800 ROs

or $100 addition > 3000 ROs

AVT Pricing Standard # Set-up, Activation &

Training Monthly

Subscription

advantage txt 1 $695 $595

advantage tv 1 $695 $259

advantage ds 1 $295 $129

sales presentation linkedin

Documents