PARTNERSINCE 2013

PLEDGE

%pledge1percent.org

PROUD MEMBER

LEVERAGING THESALESFORCE PLATFORMTO DELIVERPERSONALIZED,DATA-DRIVEN ANDOMNICHANNELCUSTOMER EXPERIENCE

Customer experience is the leading branddi�erentiator for companies, considerablymore important than product and price.

The new-age customer wants you to proactivelyknow about them, understand their specificneeds, connect through multiple channels, andprovide personalized services.

Nagarro comes with proven expertise ofdesigning Salesforce systems with customersas the focal point. We start by creating a360-degree customer view, enabling your sales,service and marketing teams to speak acommon language and not work in silos.Customer information including past activities,conversations, purchases, omnichannel behaviour is utilized to derive insights and createpersonalized interactions with your customers.

NAGARRO’S SALESFORCE PRACTICE

2012SALESFORCE

PRACTICE INCEPTION

350+

Manufacturing

SERVING CUSTOMERS ACROSS DOMAINS

ENTERPRISE CONSULTING

• Platform Evaluation

• Roadmap Definition • DevOps Advisory

OFFERING END-TO-END SALESFORCE SERVICES

RESOURCES

800+SALESFORCE

CERTIFICATIONS

65+SALESFORCE

CLIENTS

15+COUNTRIES WITHACTIVE PROJECTS

150+PROJECTSDELIVERED

4.9/5SALESFORCE

APPEXCHANGE RATING

Energy & Utilities

Retail Telecom

Travel & Logistics Life Sciencesand Healthcare

Public Sector and Non-profits

BFSI

• Process Blueprinting

PRODUCT ENGINEERING

• MVP Creation

• Analytics & AI • DevOps Setup

• Product Development

• Enterprise Integration

• Integration Framework

SUPPORT SERVICES

• Managed Services

• Shared Resource Pool • Process Rationalization

• Release Management

• Professional Services

Media & Gaming Automotive

ENABLING OUR CLIENTS TO BUILD A CONNECTED ECOSYSTEM

SUPPORT AGENTS MARKETING EXPERTS

SALE

S RE

PRES

ENTA

TIV

ESEX

TERN

AL

CU

STO

MER

S PARTN

ERSM

AN

AG

ERS & LEA

DERSH

IP

EXTERNAL SYSTEMS

SALES

SERVICE

CPQ

COMMERCE

MARKETING

INTEGRATION

• Dell Boomi• SAP PI• Jitterbit• Informatica

ERP

• Rootstock• SAP• Oracle• Microsoft Dynamics 365• Infor

SOCIAL MEDIA

• LinkedIn• Facebook• Twitter• Instagram

BI

• Power BI• QlikView

CMS

• Orchestra CMS• Sitecore• SharePoint• Liferay

MULESOFT

SALESFORCE IOT EINSTEINTABLEAU MAPS

SHIELD MOBILE PUBLISHER ENGAGEMENT

PARDOT

COMMUNITY PLATFORM

FSL

FINANCIAL SERVICE

HEALTH

CONSUMER GOODS

GOVERNMENTMANUFACTURING

WEB MOBILE SMS PHONE EMAIL LIVE CHAT VIDEO CALL WHATSAPP

SUCCESS STORIES

CREATING THE DIGITAL FREIGHT MARKETPLACE FOR A MARINE AND LOGISTICS SERVICES PROVIDERSelf-service platform to view quotes, make bookings and track shipments. Bookings are linked to Sales Cloud, cases are linked to Service Cloud, while leveraging MuleSoft for integration with shipping industry systems. The platform reduced the shipment booking time from hours to minutes, while enabling digital engagement with customer through Chatbot, Live Agent, WhatsApp, Facebook and SMS.

PRODUCT INNOVATION AND PROFESSIONAL SERVICES PARTNER

Implemented Luminate CRM (built on Salesforce platform) for 20+ non-profits, while collaborating on product innovation. Supported the internal Salesforce implementation with Apttus CPQ to Salesforce CPQ migration, simplification of service processes and extending the sales processes. The platform saved sales reps time by faster quote genera-tion and helped in expanding sales to new countries.

Sales Cloud Service Cloud/Digital Engagement

Einstein

Community Cloud

Marketing Cloud Salesforce Maps Mobile Publisher

Sales Cloud Service Cloud CPQ

Sales Cloud Einstein

TICS FOR A LEADING FACILITY MANAGEMENT PROVIDERAccount planning wizard for the sales reps and improved data lenses in Einstein Analytics to create dashboards, integrated with the Sales Cloud. Conducted a workshop to define the Salesforce roadmap with unused features in existing modules, new features and integrations. The platform enhanced the productivity of the sales reps and enabled them to close more deals by focusing on the key accounts.

SALESFORCE MANAGED SERVICES FOR A HEALTHCARE AND TECHNOLOGY SERVICES PROVIDERProviding L1, L2 and L3 support for the Salesforce application. Also working with the client to streamline the Salesforce processes, providing user trainings, conducting Salesforce Org health check and suggesting best practices. We ensure ticket resolution within the defined SLAs, reduced data redundancy, data rich management reporting and visibility on revenue forecasting.

Sales Cloud Service Cloud FSL CPQ

THINKING BREAKTHROUGHS WORKSHOP

SOLVING COMPLEX PROBLEMS WITH SIMPLICITY

PROTOTYPE DEVELOPMENT

SALESFORCE PRODUCT DEMO

LET’S GET STARTED

Do you want to understand how Salesforce products can address your needs?

We have built standard demos on various Salesforce products, which could be customized as per your needs and showcased to your team. We also provide 15-day hands-on access to demos, supported by our consultants.

Are you facing any challenges in your Salesforce ecosystem?

We can quickly rope in our Salesforce consultants to take a deep dive into your challenges and provide possible solutions. We will also provide our recommend-ed solution, best practices, and an implementation approach.

Are there any items in your Salesforce roadmap which you have not been able to focus upon due to ongoing activities?

We can collaborate with your team to identify product requirements, create prioritized use cases with designs & develop a working prototype in a matter of weeks.

Do you want to identify some innovative use cases on the Salesforce platform? Or, evaluate your Salesforce architecture and processes against best practices?

We come with our proven innovation toolkit and a structured framework to curate and validate ideas. We provide concrete deliverables - streamlined process maps, high-level architecture, book of innovative ideas (feasibility, KPIs, ROI).

Global Rollouts: Accelerator for smooth, configurable and speedy rollout.

Account Planning: Enabling Sales team to create account planning strategy for key accounts.

Digital Freight Marketplace: Self-service platform to view quotes, make bookings, submit documents and track shipments.

Data Archival Tool: Leveraging Big Object for data archival of opportunity, case, order, etc.

10000 experts in 27 countries

SAN JOSE

GUADALAJARA

CHICAGOBOSTON

NEW YORK

ATLANTAJACKSONVILLE

MONTERREY

TORONTO

LONDON

TOKYO

FRANKFURTPARIS

MUNICH

OSLOHELSINKI

STOCKHOLMCOPENHAGEN

LEIPZIGKRAKOW

VIENNA

TIMISOARA

MALTA

GURUGRAM

JAIPURPUNE

HYDERABAD

KUALA LUMPURSINGAPORE

MAURITIUS

JOHANNESBURG

SYDNEY

MELBOURNE

DUBAI

CLUJ

AMERICAS EMEA ASIA PACIFIC

WARSAW

BEIJING

XI’AN

SRI LANKA

In a changing and evolving world, challenges are ever more unique and complex. Nagarro helps to transform, adapt, and

build new ways into the future through a forward thinking, agile and CARING mindset. We excel at digital product engineering and deliver on our promise of thinking breakthroughs. Today,

we are 10,000 experts across 27 countries, forming a Nation of Nagarrians, ready to help our customers succeed.

BENGALURU