salesforce - crm in healthcare industry
TRANSCRIPT
CRM in Healthcare Industry
Salesforce
What is CRM?
Customer relationship management (CRM) is the system
that ensures effective communication and smooth
interaction of company with its customers.
CRM system includes sales functions like organizing,
automating, and synchronizing , in addition to marketing and
technical support.
Familiarizing with Healthcare Industry
Healthcare industry is the industry that specializes in providing services like health plans, medicines, arrangements of doctors and nurses, medical equipments, or medical insurances, according to the customer’s requirements.
CRM Applications
Service Cloud Sales Cloud Salesforce
Chatter Force.com Salesforce1
Defining Business-to-Business (B2B)
Business-to-Business (B2B) can be define as
an industry model where exchange of
products or services takes place among
businesses, for example between a manufacture
and distributor.
Defining Business-to-Consumer (B2C)
Business-to-Consumer (B2C) can be define as an industry model where exchange of
products or services produce by a business involves direct interaction with consumers.
An example of this is company selling personal products of daily need to
consumers.
Salesforce Administration Online Training
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