salesforce spring '17 top 10 features
TRANSCRIPT
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Spring ‘17 Top 10 Features
Twitter @agentgill
Mike GillUser Group Leader
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Get ready for Spring ‘17 Could this be your new “favourite” release?
• Who has read the Release Notes?• How long would it take to read the Release Notes?
• Winter ‘17 came in at 503 pages• Spring ‘17 came out with 466 and is rising…
• Features & Idea points• Winter ‘17 had 300 new and improved features, and
65,000 points retired from the IdeaExchange• Spring ‘17 still being counted...
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Get ready for Spring ‘17 Could this be your new “favourite” release?
• My favourite features, including:• Lightning Features you’d be crazy not to check out!• Some very quick Lightning demos• Let's not forget about Salesforce Classic!• Best of the rest! (if we get time)
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Lightning Experience
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Favorites *New Feature*https://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_general_favorites.htm
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When adding a favorite, a green “toast” message appears and
offers a link to rename the title of the favorite to something more
memorable.
Highlighted (blue star) - the current view is already a
favorite
Quickly access important records, lists, groups, dashboards, and other
frequently used pages in Salesforce
Favorites List
Create Shortcuts to your top Salesforce Pages with Favorites Users can curate and maintain their own personal list of useful content
Star buttonClick to add the current page to your favorites
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What CAN be Favorited in Spring ‘17? Keep these considerations in mind when working with Favorites
When something in Lightning can be favorited, the star icon will be “solid”.
When something can’t be favorited, the star icon will be disabled and a tooltip hover will explain that you can’t favorite this content.
Favorites are managed by individual users only. They can’t be shared or edited by Salesforce admins.
See the release notes for further details on what can and can’t be favorited.
You can have up to 200 favorites, which support the following types of content:
✓ Record home for standard and custom objects (including Visualforce overrides of these record views)
✓ Lists ✓ Dashboards ✓ Reports ✓ Chatter groups
Note: You can’t favorite list views on the Reports, Dashboards, Files, Tasks, and Notes tabs.
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Search *Expanded Feature*https://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_search.htm
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Pre-define the scope before you search Save time and clicks!
New option to pre-define search. Objects available
are ones in user’s app nav or smart scope and
“Chatter”
Once selected, that scope is inserted
Instant results (MRU) are now scoped
User goes directly to scoped results.
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Search for Contacts using the related Account Name It’s easier than ever to find a contact
8,310IdeaExchange
Points
Related Accounts are also returned for Contacts on Multiple Records.
Both Account & Contact are returned
Just enter a first or last name (or both), plus the account name
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Inline Edit in List Views *Feature Parity*https://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_sales_productivity_list_views_parent.htm
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Inline Edit now Generally Available in LightningFor most fields you’ll never have to go into the record to edit again. Simply edit the record data right in the List View and move on with your work!
Quickly edit a picklist
Fields that have been edited
Sample Use Cases:
Quickly update opportunities
• Each week a salesperson needs to update their pipeline; with inline edit they can do it all from their List View
Easily update case status
• An agent can quickly update the status of various cases without having to go into the record
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Clearer Error Messages Easily find your mistake and correct it
Error messaging in the footer
Field level error
Row level error
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Mass Actions on Related Lists Users can now select multiple records on a Related List at the same time and take an action
Checkboxes to select records
Row counts
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Reports and Dashboards *Feature Parity*https://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_rd_reports_dashboards.htm
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View Dashboards as Other People Create dynamic dashboards like in Salesforce Classic
Salesforce Classic gave you the option to Run as specific user or Run as logged-in user
Lightning Experience you can now
View Dashboard as meA specific userThe logged in user
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Enjoy the same Dashboard Charts in Lightning View Chart Parity with Salesforce Classic
Add Funnel and Scatter Charts to Lightning Experience Dashboards
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Sales Path is now Path *Expanded Feature*https://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_sales_features_core_path.htm
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Path for Quotes and Custom Objects in Lightning Determine and customize the process records go through
Bring key fields front and center
Coach your reps with relevant information for each step of your
business process
Highlight a custom business process
Custom Delivery Object!
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Maintain Data Integrity Path Page Layout - Required Fields are now respected
Closed has a required dependent field: Reason Lost
Toast Error will let users know that they have a required dependent field
associated to their path.
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Kanban *Expanded Feature*https://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_sales_features_prod_kanban.htm
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Kanban on Custom Objects Display records visually on (almost) any list view
Custom objects can toggle to Kanban and access Kanban Settings
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Customize your Kanban Settings in List View Controls Choose your Summarize By and Group By field for standard and custom objects
Reconfigure any Kanban view on the fly, selecting other fields on which to create columns and summaries.
▪ Select a numerical field to summarize, or select None to remove the summary from the Kanban view.
▪ Select a picklist to Group By to determine how your records are organized into columns.
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Load Kanban for every list View Multiple Record Types
Multiple Record Types appear as tabs on Kanban
No more filtering by record types just to load up the Kanban view. Easily switch between record types using subtabs.
Only Record Types that have the field selected as the Group By field on its page layout will appear
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Lightning Demos
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Classic Experience
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Lightning Sync (Formerly Exchange Sync)Setup and go, no client software required
All Event details get automatically linked up
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Process Automation (Flow)https://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_forcecom_flow.htm
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Flow Screens in LightningAdministrators can now choose to have all of their flow screens appear in the Lightning framework so they look more like the rest of their Lightning UI.
OLD: Classic Style NEW: Lightning Style
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Two-column Flow Screens – Lightning Only Fields can be grouped and organized to make more sense to the end-user
Make better use of screen real estate and fit more on a single screen
End-users will have to scroll less, and they will be able to more quickly digest information and the purpose of the screen, so they work faster
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More Context for Flow Errors Make more sense of the error messages
Help!
Okay, that makes more sense
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Dynamic Flow Screens – open pilotHow to Use It: An example of a common use caseChoose something (OS), then dynamically show other choices (devices) specific to the first choice.
Choose Operating System: Visible by default
OS-specific device fields: Not visible by default. Only one will be displayed based on chosen OS.
One rule per OS: Display the OS’s device list if the OS is chosen.
Control field properties. Change visibility or requiredness.
Set conditions for when rule will be run.
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Contacts to Multiple Accounts *Expanded Feature*https://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_sales_contacts_to_multiple_accounts.htm
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Continue to Be Impressed with Contacts to Multiple AccountsImpressed with this one so far?
• Reps can create indirect relationships between Person Accounts and Contacts - previously only Person Accounts to Business Accounts *Expanded*
• Define custom actions, buttons and links on the Account Contact Relationship object *New*
• Open for Automation *New*
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Best of the rest...
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Account Hierarchy in Lightninghttps://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_sales_accounts_hierarchy.htm
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Visualize Account Relationships by Using Account Hierarchy
The account you entered the hierarchy from is visually
highlighted
Clicking on the account name takes you to that account record home
By default, the columns displayed on on the hierarchy are those configured
in the Recently Viewed Account list view.
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Visualize Account Relationships New action to view Account Hierarchy on Account record
View account hierarchy from actions on Account record home
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Customize Account Hierarchy Columns Show the account fields that matter most to your sales teams
If the hierarchy columns don’t show the information that your sales reps
need, you can customize them independently via the Object
Manager
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Campaigns in Lightning Experiencehttps://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_sales_features_core_campaigns.htm
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Campaign Hierarchy Preview Analyze and report on the health of your related campaigns
“View Campaign Hierarchy” action on page
layout.
Navigate from “View Campaign Hierarchy”
action to visualize parent-child
relationships across a hierarchy.
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Set-Up Hierarchy Columns in Object Manager Choose which fields to show in the preview using the Object Manager in Setup.
Edit columns that display and save.
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Campaign Hierarchy Related List & Drill-inAnalyze and report on the health of your related campaigns
Related list preview, reads from Campaign Hierarchy related list
layout
Related list drill-in to see all columns configured for the
Campaign Hierarchy related list layout
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Drill-down to the detail you needCampaign Hierarchy Related List & Drill-in
In both Classic and Lightning, labels correspond to “Number in Campaign” or “Number in Hierarchy”
Related List Properties now include fields for ‘in Campaign”
and “in Hierarchy”
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Campaign Member Statuses Related List Track Campaign Member engagement
Add new statuses, edit existing statuses, set default values, and remove statuses that are no longer being used
Define which statuses represent a response by the campaign member.
Add “Campaign Member Statuses” as a Related List to the Campaign page layout
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Mass Actions on Campaign Member Related ListManage Campaign Members faster with Mass Actions
Supported Mass Actions:“Add Leads”
“Add Contacts”“Manage Campaign Members”
“Import Leads & Contacts”
Select 1 or many campaign members to “Update Status” or ”Remove” from Campaign
Supported Mass Actions:“Add Leads”
“Add Contacts”“Manage Campaign Members”
“Import Leads & Contacts”
Use existing list views to select Leads or Contacts to add to the campaign
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Mass Actions on Campaign Members: Import Tools
Update campaign member statuses for existing campaign
members
Add new leads/contacts as campaign members and update statuses
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Opportunity Products in Lightninghttps://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_sales_features_core_oppty_sfx.htm
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Product Selector Quickly add and edit multiple products to your opportunities
Step 1: Add
Step 2: Edit
Save time by adding up to 50 products to opportunities in one go, and editing up to 200. When reps edit products, they can go back to add more products without losing their changes. Reps can also perform multiple searches without losing their previous selections. When adding products, quantity and description are maintained even if you return to the Product Search before finalizing your changes.
Search for Products by Name, Description, Code,
and Custom Fields
Edit/Update multiple Products already associated
to an Opportunity
See which products you’ve already selected
to add
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Quotes in Lightninghttps://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_sales_features_core_quotes.htm
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Do more with Quotes in LightningExperience improved quote management with the new Quotes tab*
Quotes tab
Easily view quotes in a single list
Get the big picture with Quotes Kanban
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Add Path to track quotes throughout your sales process Make it easy for your teams to email quotes without switching to Classic
Easily create and email quote PDFs
Quote path added to track quote activity
Add multiple products to a quote
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Duplicate Management in Lightning https://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_sales_duplicatemgmt.htm
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Find and Merge Duplicate Contacts and AccountsShow your sales reps a list of potential duplicates
Surface potential duplicates on record
home– no more need to click & search
Fields determined by Search Results layout
Focus on just the fields that are different
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Approvals in Lightninghttps://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_forcecom_approvals.htm
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Items to Approve ComponentReview & respond to your pending Approval requests on Lightning Home pages
Component shows 5 Pending Approvals. Click View All link to open Approval Request Tab displaying all Approvals awaiting attention.
Click down arrow to reveal Approve & Reject actions
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Approval Requests TabApproval Requests Tab displays all Items to Approve, with Approve & Reject actions
To add the Approval Requests navigation tab to a Lightning app, use the App Manager in Setup.
Click down arrow to reveal Approve & Reject actions
SETUP
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Chatter Feed in Lightninghttp://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_chatter_feeds.htm
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Redesigned Chatter Home in Lightning Experience Users get a customized view of what’s happening in their organization
Company Highlights replaces the All Company Feed
Chatter Streams
Recent Groups List
In a single location, this feed automatically brings forward the most interesting discussions happening within your organization so you are always in the know
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Chatter Streams: Create Build a Stream with your largest opportunities or highest priority cases or put them all into one Stream - it’s up to you.
Create up to five Chatter streams that combine posts from different feeds and different feed types
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Chatter Streams: Reduce noise from notifications
You don’t have to follow a person, group, or record before you add it to a stream. The great thing about adding a feed to a stream is it doesn’t count against the number of follows you’re allowed.
Also, when you follow a person, group, or record, you receive notifications about that entity’s activities. You’re not notified about specific changes in your stream. If you’re interested in reducing noise from notifications, streaming is the perfect alternative.
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Sharing a Post in Lightning Experience Post sharing is reinvented within the Lightning Experience
To share, click on the share action on the post. Opens the share dialog
with the post attached.
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Type Indication in Comments Lives Feeds now shows you if other users are writing comments
When people are typing, you see an indication above the comment box.