san antonio college · - · mdca-medical assisting
TRANSCRIPT
Meeting TimesMonday: 2:30 pm - 4:10 pm
Wednesday: 2:30 - 5:50
NAHC Room 132
Contact InformationAllied Health Department
San Antonio College
1300 San Pedro Ave. , San Antonio, TX 78212
NAHC 134, (210) 486-1502
www.alamo.edu/sac/alldhlth
Instructor: Asst Professor Hal G. Buntley, MHA, MBA, CMA(AAMA)Email: [email protected]: NAHC 134JPhone: (210) 486-1668Website: www.alamo.edu/sac/alldhlth/medasst
Office HoursMonday, Wednesday, 7:00 AM to 10:00 AM, NAHC 134J
MaterialsText and Workbook Mandatory:
1. Fordney, Marilyn T., Administrative Medical Assisting, 7th edition, Delmar, 2013.
2. Workbook to accompany Fordney, Marilyn T., Administrative Medical Assisting, 7 edition, Delmar, 2013.
3. Simple Calculator
4. 3 inch three ring binder
5. Dividers for binder
6. Scantron 882 or 882E or 882 Lovas
Description
San Antonio College · - · MDCA-Medical Assisting
Administrative ProceduresMDCA-1321Full Term Fall 2017 Section 001.31819 3-2-4 Credits 08/28/2017 to 12/16/2017 Modified 09/10/2017
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Medical office procedures including appointment scheduling, medical records creation and maintenance, interpersonalcommunications, bookkeeping tasks, coding, billing, collecting, third party reimbursement, credit arrangements, and computer use inthe medical office.
Prerequisite(s)MDCA 1313, MDCA 1302, MDCA 1409
MATH 0410
ObjectivesMAERB 2015 Core Curriculum:
I. Anatomy & Physiology
I.P.3 Perform patient screening using established protocols.
V. Concepts of Effective Communication
V.P.4.a Coach patients regarding office policies.
V.P.6 Demonstrate professional telephone techniques.
V.P.7 Document telephone messages accurately.
V.P.8 Compose professional correspondence utilizing electronic technology.
V.A.2 Demonstrate the principles of self- boundaries
V.A.3 Demonstrate respect for individual diversity including:
a. gender d. age
b. race e. economic status
c. religion f. appearance
VI. Administrative Functions
VI.C.1 Identify different types of appointment scheduling methods
VI.C.2 Identify advantages & disadvantages of the following appointment systems:
a. manual
b. electronic
VI.C.3 Identify critical information required for scheduling patient procedures
VI.C.4 Define types of information contained in the patient’s medical record
VI.C.5 Identify methods of organizing the patient’s medical record based on:
a. problem-oriented medical record (POMR)
b. source-oriented medical record (SOMR)
VI.C.6 Identify equipment and supplies needed for medical records in order to:
a. Create
b. Maintain
c. Store2 of 31
VI.C.7 Describe filing indexing rules
VI.C.8 Differentiate between electronic medical records (EMR) and a practice management system
VI.C.9 Explain the purpose of routine maintenance of administrative and clinical equipment
VI.C. 10 List steps involved in completing an inventory
VI.C.11 Explain the importance of data back-up
VI.P.1 Manage appointment schedule using established priorities
VI.P.2 Schedule a patient procedure
VI.P.4. Organize a patient’s medical record
VI.P. 5 File patient medical records
VI.P.7 Input patient data utilizing a practice management system
VI.P.9 Perform an office inventory with documentation
VI.A.1 Display sensitivity when managing appointments
VII. Basic Practice
VII.C.1 Define the following bookkeeping terms:
a. chargesb. paymentsc. accounts receivabled. accounts payablee. adjustments
VII.C.2 Describe banking procedures as related to the ambulatory care setting
VII.C.3 Identify precautions for accepting the following types of payments:
a. cashb. checksc. credit cardd. debit card
VII.C.4 Describe types of adjustments made to patient accounts including:
a. non-sufficient funds (NSF) checkb. collection agency transactionc. credit balanced. third party
VII.C.5. Identify types of information contained in the patient's billing record
VII.C.6. Explain patient financial obligations for services rendered
VII.P.2 Prepare a bank deposit
VII.P.1 Perform accounts receivable procedures to patient accounts, including posting:
a. chargesb. paymentsc. adjustments
VII.P. 3. Obtain accurate patient billing information
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VII.P. 4. Inform a patient of financial obligations for services rendered
VII.A 1. Demonstrate professionalism when discussing patient's billing record
VII.A 2. Display sensitivity when requesting payment for services rendered
X.P. 2. Apply HIPAA rules in regard to:
a. Privacyb. Release of information
X.P. 4. Apply the patient's Bill of Rights as it relates to:
c. Refusal of treatment
X.A. 2. Protect the integrity of the medical record.
* Medical Office Simulation Software (MOSS) will be utilized to satisfy MAERB Core Curriculum VI.P.7. Refer to Learning Objectives.
Learning Objectives from Fordney & French, 7 ed.
Name some of the pioneers of medicine and their contributions.Describe the variety of career possibilities and areas of specialization open to those trained as administrative assistants.List personal qualifications of an administrative medical assistant.State the educational requirements for a job as a medical assistant.Choose appropriate office attire.Explain how medical knowledge can be kept current.Discuss the past, present, and future of medical care in the United States.Analyze health care settings and compare their similarities and differences.Discuss employment opportunities in a variety of health care settings.Define different types of medical specialties.Compare the administrative medical assistant’s job responsibilities among medical specialties.Learn the abbreviations for various professionals in the medical field.Define the legal terminology used in the chapter.State the difference between medical ethics and medical etiquette.Conduct an inventory of administrative supplies and equipment.Create a patient brochure to explain office policies.Assist a patient in the completion of a registration form.Assist a patient in the completion of a disability placard application.Prepare and assist a patient to complete a signed consent form.Explain the contents of an authorization to release a medical information form and assist a patient in the completion of the form.
Describe the components of an informed consent for a procedure/service.State the licensing requirements for a physician.Name two types of medical professional liability insurance.State the instances when a minor is emancipated.Determine records that should be retained indefinitely.Explain the statutes governing subpoena of records.Describe the provisions of the Uniform Anatomical Gift Act.
Welcome patients to the office in a cordial manner.Respond appropriately to patients who experience a delay in their appointment.
Give special consideration to patients with special needs.Inspect and maintain orderliness in the reception room.
Take steps to avoid the conditions of stress and burnout.Identify verbal and nonverbal communication.
Communicate effectively over the telephone.
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Discuss answering-service activities.Respond appropriately to callers who have specific questions.
Discuss how to place long-distance and conference calls.Select an appropriate appointment book according to the type of practice and number of physicians.
Describe how appointments are made via computer.Make appointments utilizing a manual template and computer software.
Explain various methods of scheduling appointments to enhance patient flow.Complete an appointment card
Schedule appointments for inpatient and outpatient tests, procedures, and admissions.State methods of handling problem appointments diplomatically and emergency situations expediently.
Triage telephone callsCoordinate referral appointments.List reasons for maintaining medical records.Explain the difference between a medical record and a medical report.Name three basic types of medical record systems.State the functions of a flowchart.Utilize a flowchart to initiate documentation of a patient visitDescribe the operations of an electronic medical record system.Name various titles the physician may have in the treatment of patients.List contents of a patient’s medical record file.
Create a medical record, adding documents as necessaryState the differences between a manual, an electronic, and a digital signature.Describe two types of documentation formats.
Create a SOAP noteDistinguish subjective from objective information.Define terms and common abbreviations in medical reports and chart notes.Name basic elements of a patient encounter included in the medical record.Understand the contents of a history and physical examination report.
Document telephone calls from pharmacies and patients regarding medications and prescriptions.State the prevention measures used to track prescription refills and avoid prescription errors.State the differences between alphabetic, subjective, indirect, phonetic, electronic, and tickler filing systems.
Assemble equipment and supplies to set up a filing system.Manage a charge-out system and conduct a search for a lost record.Prepare and sort documents for filing.File medical records using an established system
Determine the retention period for temporary and permanent records.Understand various reprographic methods used in record storage.State the laws and regulations concerning the transfer and disposal of records including confidential materials.Name office equipment used in written communications.State various functions word processing software can perform.Identify ergonomic factors that affect the medical assistant’s work environment.Describe different letter formats and punctuation styles.List the parts of a letter.Assemble reference materials that aid in writing effective letters.Use proper editing and proofreading techniques.Identify types of memos and describe proper format.
Create fax cover sheets, letters of withdrawal, letters to patients and letters to another physicianOperate a photocopy machine and state solutions to common copier problems.
Select appropriate mail equipment and stationery supplies.Describe various options for purchasing postage.State the characteristics of suspicious mail.Explain how incoming mail is handled and sorted.Define methods for annotating incoming mail.Determine the most economical classification for mailing various communications.Choose the safest service for mailing valuable items and important papers.
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Coordinate distribution of mail when the physician is on vacation.Explain electronic mail etiquette and format.Determine the advantages of an electronic communication system for a medical practice.
Cite etiquette, guidelines, and operating procedures for fax transmission.State the envelope address format following preferred United States Postal Service regulations.
Address an envelope using OCR formatComplete an certified letter receipt to use in sending a letter of withdrawal
Conduct a job search for a position as an administrative medical assistant.Analyze your educational and vocational background, work experience, and skills, and prepare a resumé.
Create a cover letter to accompany your resumé.Prepare appropriate responses to interview questions.Identify interview questions that are illegal.
Communicate effectively at an interview.Create thank you letters to send after an interview.
Contact computerized job search databases.Identify areas considered when an employee’s performance is evaluated.List two major forms of communicationExplain how various components of communication can affect the meaning of verbal messagesDemonstrate examples of verbal and nonverbal communication
Define active listeningList and describe the six interviewing techniquesGive an example of how cultural differences may affect communicationDiscuss how to handle communication problems caused by language barriersList methods that you can use to promote communication among hearing-,sight-, and speech-impaired patients
List actions that you can take to improve communication with a childDiscuss how to handle an angry or distressed patientDiscuss your role in communicating with a grieving patient or family member
Office Managerial Duties
Discuss reasons for staff meetings.
Listen to others with respect during organizational meetings
Describe ways of increasing office productivity.Set up and supervise a file to track maintenance of office machines andUnderstand laws to treat and dispose of office waste.Understand the reasons for using credit cards for office purchases.Employ services of a travel agent and verify travel arrangements.Locate travel help sites on the internet.
o Prepare a staff meeting agenda.
o Set up a staff meeting and prepare a memo announcing the staff
o meeting.
o Compile and maintain an Employee Handbook.
o Develop and maintain an office policies and procedure manual.
o Prepare an order form to obtain office medical supplies.
o Pay an invoice.
o Establish and maintain inventory.
o Perform tasks to prepare for and conclude a business trip.
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o Assemble travel expenses into a report.
o Perform basic office mathematics.
Banking
Define common banking terms.
List different types of checking accounts
Describe different methods of paying bills.Name several types of checks.Explain the difference between a blank, a restrictive, and a fullendorsement on a check.Follow precautions when using an automated teller machine.Prepare a bank deposit.Write a check using proper format.Accurately record transactions in check registerEndorse a check that has been received.Reconcile a bank
Fees, Credit, and Collection
Define credit and collection terminology and use collection abbreviations.Discuss how physician’s fees are established.Distinguish different fee policies.Understand billing methods.Report how billing services and credit counseling are used in the medical Name three types of bonding methods.Explain credit laws.List the services of a credit bureau.Describe how to use telephone debit collection tactfully.Discuss situations that warrant the use of small claims court.Explain federal bankruptcy and garnishment laws.List methods used to trace a debtor who's moved & left no forwarding address. Explain professional fees to a patient.Prepare a monthly itemized billing statement.Establish a financial agreement with a patient under the terms of the Truth in Lending Act.Prepare receipts for cash paying customers.Use a calculator to compute figures posting running balances.Use tact when discussing financial arrangements with a patient.
Bookkeeping
Name four bookkeeping systems and explain their differences andDefine bookkeeping terminology and use proper abbreviations.$ Determine ledger card components and posting.$ Explain day sheet entries.$ Differentiate between NSF and collection agency transactions.$ Determine monthly accounts receivable figures.$ Explain accounts receivable ratio and aging of accounts.$ Explain two types of cash funds used in a medical office. Prepare and post a variety of transactions to a day sheet includingCalculate and post all transactions including NSF and collection agencyAccurately close out a day sheet performing all column totals toPrepare and post a variety of transactions to a patient ledger.
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Calculate a collection ratio.Perform an Aging of Accounts Receivable analysis.Prepare a credit refunds
*Medical Office Simulation Software; French & Fordney, 7 ed.,2013
I. Patient Registration
Input, review, update patient registration information
Perform HIPAA procedures
Insurance eligibility
II. Appointment Scheduling
Screen Telephone calls
Determine new or established patient
Update and input patient information
Reason for appointment
Length of time
Level of complexity
Attending physician
Schedule and print appointments and appointment slips
III. Post Procedures/services
Input diagnostic codes
Post/apply patient payments
Post extended billing information for other charges
Select dun message for patient statements (collection)
Print patient statement
Apply adjustments
NSF check
Credit balance
Refund
Professional discount
Collection agency
IV. Reports
Aging accounts receivable
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Computerized Office Management
Identify the basic functions of a medical office computer program.Discuss the different types of pertinent data entered in a medical officeExplain the advantages and disadvantages of a computerized medicaloffice system.Identify the icons used in a medical office computer program.Identify the reports generated by a medical office program. Operate a computerized medical office program.Accurately input data into a computerized medical office program.Extract various reports from the medical office programProof read all reports for errors.Prepare and print patient walk out receipts and monthly statement. Financial Management of the Medical PracticeList four items that all financial records should show at any given time.Distinguish between accounts payable and accounts receivable.List and explain the three most common booking systems found inphysician’s offices today.Understand the concept of the accounting function.Determine the proper effect of a debit and credit to a prospectiveExplain the importance of a trial balance.Explain gross and net income.Name deductions withheld and state how they are determined whenpreparing payroll.State the types of employment records required by the IRS.Name the five common periodic accounting reports.Explain the purpose of the W-4 form.Explain the requirements of the Federal Insurance Contributions Act.Identify tax reports and forms used in payroll. Accurately process an employee payroll.Properly prepare and record transactions to the general journal.Properly prepare and post transactions to the general ledgersProperly prepare a trial balance.Demonstrates an awareness of implications in payroll errors on employee’s morale.
Outcomes1 Schedule appointments.
2 Create, document, and maintain patient medical records.
3 Correlate coding, billing, and collecting.
4 Perform bookkeeping tasks.
5 Utilize computer software for basic office functions.
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6 Demonstrate interpersonal communication skills.
EvaluationEvaluation ratio:
Tests and Quizzes (multiple choice, short answer, fill in the blank) 45%
Return Demonstration/Portfolio Competency Assignments 35%
Comprehensive Final Exam 20%
Points for attendance will be added to final exam grade as follows:
No absences – 3 points
1 absence - 2 points
2 absences - 1 point
More than 2 absences, no extra points awarded.
CriteriaFor successful completion of this course, the medical assistant student must:
1. Satisfy all cognitive competencies listed with a minimum of 70% accuracy on written exams.2. Demonstrate all Psychomotor and Affective competencies with 100% accuracy (with a maximum of 3 attempts ; 1 attempt
100%, 2 attempt 85%, third attempt 70%)
Breakdown Grading Policy:
90-100 = A
80-89 = B
70-79 = C
60-69 = D
0-59 = F
Course PoliciesCell Phone Policy:
All cell phones must be turned off and out of sight (this does not mean it is acceptable for the phone to be in your lap.) We will collectany cell phones that we see out and return them at the end of the class. We allow students to record lectures but, if you wish to recorda lecture, you must use a recording device other than a cell phone. Use of laptops or IPads to take notes is acceptable. If we find thatyou use your laptop or IPad for any other purpose while in class, such as web surfing or checking email, you will be required to closeit and take hand written notes.
Attendance Policy:
Attendance is mandatory in all MDCA classes.
The official class time will be marked according to the class computer’s clock. We will give you the official time on the first day ofclass so that you can synchronize with your watch/phone/laptop computer.
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This class meets twice a week. In accordance with Allied Health Department policy, if you miss more than 4 days of this class, youwill be dropped from the course, regardless of your class average. Arriving 5 minutes late, or leaving early, will constitute anabsence. This will be recorded as an “X” on the daily sign-in roster. Please make sure that you sign in on the class roster. If you don’tsign in, you are absent.
Tardiness in this class is defined as not being seated when the Instructor has started class. Three tardies will equal an absence. Ifyou are tardy, the sign-in roster box for that day will be highlighted; sign in over the highlight in order not to be counted absent. Latearrival to class is not acceptable; all students must be present on time to avoid disruption of the class.
You will be expected to arrive early or on time for class every day WITH THE REQUIRED COMPLETED ASSIGNMENTS, HOMEWORKAND FORMS. There are a large number of hands-on skills that you must prepare for on your own time in order to maximize theproductiveness during class time. Please do your assignments ahead of time; organization and familiarization will make learningeasier for you! When you have a skills lesson, prepare yourself by finding the forms and supplies needed before class. Make extracopies if you need to have extras on hand; the instructors will not always be able to provide forms that are assigned from your booksor are posted on CANVAS. The exercises necessary for achievement of administrative skills and role playing exercises designed todevelop communication/interpersonal skills for interacting with a myriad of patient, family, coworker and physician behaviors, arefound in this course outline.
This course contains assignments such as completion of forms, composing and typing letters, creating patient informationdocuments, and recording financial information; all of these are critical for good patient care and the survival of a medical practice. Itis important to take time and pay attention to detail when completing assignments. Assignments which are not completely correctwill be returned to you to redo. Each return of an assignment reduces your grade. It is possible to fail this course if you are careless inperforming your work. Homework must be submitted on time. Late assignments if accepted, will be awarded a grade that is reducedby 50%. Example: an assignment was turned in after the date and/or time due because of absence and it was accepted. Aftercorrection, the grade for this work was 80%. The grade recorded for you will be 40%.
Please do not miss class on test days. Only one (1) Chapter Test can be made up. Please do not ask us to make an exception to thisrule. You are responsible for monitoring, and arranging to make up, any tests or assignments that you miss. Our responsibility is toreturn your tests back to you on the next class day, therefore tests must be made up before the next class meets or you will beawarded a zero for the grade. Please contact the instructor via email or telephone for make-up instructions; do not wait until the dayof the class to contact your instructor. Example: for a Monday-Tuesday class, if the test is on Monday, you must make it up any quizor test before the class meets on the following Tuesday.
Other class requirements:
You must check your CANVAS/ACES email and the CANVAS Files Folder for this course at least two times a week, on Thursday andSunday. We will send messages about class changes, instructions for homework and tests, and add helpful supplementary materialsvia this method.
As of Fall 2017, students who are not meeting the requirements for successful completion of this course will be mandated to attendout of class tutoring. These requirements include maintaining at least a 70% for graded work, attendance as stated above, or notcompleting course related homework/projects.
The Professionalism Grade: Professionalism is a critical component of education and employment as a medical assistant . A dailyrecord, utilizing the criteria below, will be maintained for this class. Recorded infractions of the professionalism code are at thediscretion of the instructor and are not negotiable. Each failure to demonstrate professionalism will be worth 0.1 points. At the end ofthe semester, accumulated points will be deducted from your final grade.
Code of Professionalism- A student will not:
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be absent or tardy for any reason fail to wear the correct uniform (ironed scrubs that fit correctly, clean white shoes with white or light gray soles)fail to completely cover any visible tattooswear spool type earrings while in uniformbe unprepared for class – not have detailed procedure notes or other homework assignments completedfail to work as a team player: argumentative, rude, demeaning to othershave a cell phone turned on or stored outside of a purse, pocket, or backpack while in class (except for official break time, do notstep out of class to talk on phone)be disruptive in class by whispering to other students, make side comments or speaking out of turndisplay a less than cooperative and professional demeanor
I have read and understand the Course Policies.
Signature: _________________________________ Date: ___________________
Schedule Course Outline
ADMINISTRATIVE PROCEDURES - MDCA 1321 8 8 22 13
FALL 2017
Hal Buntley NAHC 134J 486-1668
Ability is what you’re capable of doing
Motivation determines what you do
Attitude determines how well you do it.
-Lou Holtz
Attendance is mandatory in all MDCA classes.
This class meets twice a week. In accordance with Allied Health Department policy, if you miss more than 4 days of this class, youwill be dropped from the course, regardless of your class average. Arriving 5 minutes late, or leaving early, will constitute an absence.Please make sure that you sign in on the class roster. If you don’t sign in, you are absent.
Tardiness in this class is defined as not being seated when the Instructor has started class. Three tardies will equal an absence. Ifyou are tardy, the sign-in roster box for that day will be highlighted; sign in over the highlight in order not to be counted absent. Latearrival to class is not acceptable; all students must be present on time to avoid disruption of the class.
You will be expected to arrive early or on time for class every day WITH THE REQUIRED COMPLETED ASSIGNMENTS, HOMEWORK
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AND FORMS. There are a large number of hands-on skills that you must prepare for on your own time in order to maximize theproductiveness during class time. Please do your assignments ahead of time; organization and familiarization will make learningeasier for you! When you have a skills lesson, prepare yourself by finding the forms and supplies needed before class. Make extracopies if you need to have extras on hand; the instructors will not always be able to provide forms that are assigned from your booksor are posted on ACES. The exercises necessary for achievement of administrative skills and role playing exercises designed todevelop communication/interpersonal skills for interacting with a myriad of patient, family, coworker and physician behaviors, arefound in this course outline.
This course contains assignments such as completion of forms, composing and typing letters, creating patient informationdocuments, and recording financial information; all of these are critical for good patient care and the survival of a medical practice. Itis important to take time and pay attention to detail when completing assignments. Assignments which are not completely correct willbe returned to you to redo. Each return of an assignment reduces your grade. It is possible to fail this course if you perform carelesswork.
Grading Policy: Grade Weights:
90-100 = A Chapter Tests 45%
80-89 = B Competencies (includesnotebook and attendance grade) 35%
70-79 = C Final Exam 20%
60-69 = D
0-60 = F
All psychomotor and affective competencies in this course must be performed & passed with 100% accuracy within 3 attempts tocomplete/pass this course. Affective competencies will be graded as Pass/Fail.
The Instructors reserve the right not to accept late work, regardless of the reason. IF late work is accepted, there will be a pointdeduction of the grade earned. Points deducted will be at the discretion of the Instructor.
Reference will be made to competency worksheets in the textbook and workbook as examples, however many competencychecksheets are instructor generated and will be provided on ACES or given to the student for use in the classroom.
Although not currently anticipated, there may be an instructor scheduling conflict with this class. If this occurs, adequate notice will beprovided to students and students will attend a make-up class, date and time to be announced. If there is a time conflict, studentsmust arrange to come in on an alternate day and time (TBA).
Textbooks Required:
Administrative Medical Assisting, 7th Edition Textbook, paperback 2013
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Linda L. French & Marilyn T. FordneyISBN-10: 1133133924ISBN-13: 9781133133926
Workbook for French/Fordney's Administrative Medical Assisting, 7 edition ISBN-10: 1133278574 | ISBN-13: 9781133278573
Supplies Required: Lined 3x5 index cards, a San Antonio College print card, colored highlighters or colored pencils, plastic sheetprotectors, 10 notebook dividers, and a 3 inch, 3 ring binder notebook.
Bring a hard back 3 inch 3-ring binder, with labeled dividers, and clear top-loading sheet protectors to class on Monday, August 25.Sheet protectors may be found at Office Depot, Office Max, Staples or WalMart. It is best to buy a box of 100 sheets.
For each section, purchase or make a labeled divider. This notebook will be your portfolio to demonstrate that you have completed therequired work. You must maintain it in an up to date and neat manner, no ragged papers. This will be turned in several times during thesemester and at the end of the semester for grading. Any items not found in the notebook at the time of grading will be assigned agrade of “F”.
If you do not have a computer with CD-ROM at home, use the Allied Health/Nursing computer lab upstairs. Unless directed otherwise,all assignments must be typed and printed for submission.
Job Skill (JS) assignments are found in the Workbook (WB)
Procedure (P) assignments are found in the Textbook
Detailed instructions for class assignments are found on the attached Course Outline
NOTEBOOK DIVIDERS
Section 1: Chapter Notes, Quizzes and Tests
Section 2: Receptionist duties – Exercises (P) 3-1 (use HIV codes)
(JS) 12-7 consent to release information (medical records) and transfer of sensitive information(Fax cover sheet)
(JS) 5-1 Patient Registration form
(JS) 5-1, Patient Brochure
Communication scenarios using forms provided by instructor on ACES
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Against Medical Advice scenario using form provided by instructor on ACES
Exercise 11-6, Steps to Open and Close the Office
Perform an ADA inspection of the clinic using forms provided by instructor on ACES
Section 3: Telephone procedures – (P) 6-3, (JS) 6-2, (JS) 6-4, Screen Telephone calls using workbook forms from workbook, andoffice protocol and triage algorithm sheets provided by instructor in class or on ACES.
Messages from homework and classroom practice
Section 4: Appointments - Exercises (JS) 7-1 through 7-4 classroom scheduling practice
(JS) 7-5, 7-6 Schedule Inpatient admission for Wayne Weather with precertification, preauthorization, and insurance verification.
(JS) 7-7 Schedule outpatient lab and x-ray procedures for Ted Thatcher
Section 5: Filing procedures - Exercises (JS) 8-1, 8-2, 8-4, 8-5 and homework or classwork documents.
Section 6: Medical Records - (P) 9-1Authorization to Release Information, and Consent to Release Information forms
(JS) 9-1
SOAP Notes assignment
(JS) 9-3 Correction of Medical Record class assignment,
(P) 5-3 Application for a Disabled Placard using TxDOT form, not the form found in your workbook
Section 7: Correspondence – (JS) 11-9 Business Letter concerning Ben Olman
(JS) 12-8 certified mail form, envelope, do steps #17-22 only.
Section 8: Managerial responsibilities – (JS) 18-4, (JS) 18-5. Ordering, inventory, and routine machine maintenance.
Section 9: Office Finance – (JS) 15-1, (JS) 15-3,(JS) 15-4, (JS) 15-2(JS) 15-6
Section 9: MOSS – electronic scheduling and billing.
Section 10: Employment - Copies of the following and a form completed by Empowerment Center counselor:
(JS) 20-1 Job Application Interview – Empowerment Center
(JS) 20-2 Letter of introduction (JS) 20-4 Thank you follow up letter
(JS) 20-3 Resume – Empowerment Center
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For each section, purchase or make a labeled divider. This notebook will be your portfolio to demonstrate that you have completed therequired work. You must maintain it in an up to date and neat manner, no ragged papers. This will be turned in several times during thesemester and at the end of the semester for grading. Any items not found in the notebook at the time of grading will be assigned agrade of “F”.
If you do not have a computer with CD-ROM at home, or a printer, use the Allied Health/Nursing computer lab upstairs.
Job Skill (JS) assignments are found in the Workbook (WB)
Procedure (P) assignments are found in the Textbook
Detailed instructions for class assignments are found on the attached Course Outline
SCHEDULE IS TENTATIVE AND SUBJECT TO CHANGE
Class: Monday (2:30 – 4:10) and Wednesday (2:30-5:50)
DATE TOPIC TEXT HOMEWORK/LAB
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Week 1
8/28-8/30
Monday August28 -
Introduction toCourse:
CompleteStudentSuccess Survey
Reviewcomponents of
Communication– see PPTLesson 1 Part 1on BasicCommunicationin ACES(Chapter 4 intext)
Lesson 1 Part 2SpecialPopulations inACES
PPT Lesson 2posted on ACES(Ch. 3Medicolegal intext)
The medicalpractice setting
Traditional andmanaged care
HIPAA andconfidentiality
Patient consent
MAERB CoreCurriculum:
IX.C.2-3, IX.C.5
Chapter3
Chapter4
Wednesday, September 6: Homework due: Instructor will provide directions and form in ACES Front Desk file tocomplete Procedure 3-1 in textbook; student will use computer to complete and print( JS) 12-7.
Procedure (P) 3-1, p. 78 Complete the form Authorization for Release of Information as seen in Figure 3-9 p. 76in your textbook to Release Patient Information and Transfer of Sensitive Information HIV codes (Use onlyOption h on p. 78). Instructions and form are provided by instructor on ACES in Front Desk file.
Review and prepare to perform: Job Skill (JS) 12-7, p. 287 Prepare a Cover Sheet for Fax Transmission withConfidentiality Notice (See Form #44, WB p. 603 for an example of the confidentiality statement to use on yourcover sheet). This will be completed on a computer and printed to be turned in before class.
In computer lab outside of class: Go to http://www.txdmv.gov/motorists/license-plates
Download and print a TXDoT Disability Placard Application form to use later. Save this in your notebook for week4.
Since there is no class on Monday, Homework to hand in Wednesday September 6: Be prepared to demonstrateunderstanding of the two questions below by completing an original scenario. These will be handed in andperformed in class. See assignment below:
Write a short scenario that you will role play on Monday, 9/11 using item A.) below.
For the role play, I will assign partners.
Write a brief explanation of B.) below to answer in class and hand in.
Your scope of practice includes release of confidential information as directed by a provider, or within the federaland state legal requirements.
A.) What are the consequences to you and the patient of not working within your scope of practice whenreleasing information?
B.) Why is adherence to the HIPAA requirements important?
MAERB Core Curriculum:
IX.P.1, IX.P.3, IX.P.8
IX.A.3, IX.A.2
NO CLASS, MONDAY, September 4
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Week 2and 3
9/4-6
9/11-13
Lecture – PPTLesson 3,Chapter 5 onACES:Reception
Officereceptionist
Openingmedical office
Processingpatients
Timemanagement
MAERB CoreCurriculum:
IV.C.7, V.C.13,IX.C.11
Lecture –PPTLesson 4,Chapter 8 onACES - FilingProcedures
MAERB CoreCurriculum:
IV.C.11, V.C.5-10
Review forChapter 1, 3, 4,5 test
Chapter5
Chapter8
9/6: Homework from Week 1 due
In class Monday 9/11:
Perform an inspection of the facility using ADA Guidelines Checklist and Facility Inspection form
IX.P.8
MAERB Core Curriculum:
See (JS) 5-1, p. 111 Prepare a Patient Registration Form to use. Example : Form #2,
WB p. 519 and on ACES. Use the form found in the Front Desk file on ACES. This is an editable .pdf form,enabling you to complete it on the computer and print.
Time Management V.A.2 in class – Role play checking in a patient, using HIPAA Compliant Patient Sign-in Logand Prepare a Patient Registration Form (provided by instructor). This will be timed.
VII.P.6
In class Wednesday 9/13:
Role-play communication scenarios (provided by instructor) – see Instructor handout for grading criteria:
Co-worker (Territorial Boundaries), Elderly,(Hearing and Sight Impaired, Territorial Boundaries, Non-verbalcommunication), Indigent, Transgender I.A.2, IV.A.2, IV.A.3, IV.A.4, IV.A.6, IV.A.7, IV.A.8, IV.A.9, IV.A.10, IV.P.11
(If necessary, we will continue the scenarios next week.)
Discuss:
▪ Patient Brochure for Medical Practice IV.P.4.
Prepare a Patient Information Brochure and include the information discussed inclass Must be front/back tri-fold type. Due on November 22.
Week 4
9/18-20
ContinueLecture –PPTLesson 4Chapter 8 –Filing
Lecture – PPTLesson 5,
Test
Chap 1,3, 4, 5
Chapter9
Workbook Homework to complete and turn in Wednesday at the beginning of class:
(JS) 8-1, p.181 Determine Filing Units: Do # 1-15, 22 and 23 only
(JS) 8-2, p.183 Index and File Names Alphabetically: Do #1-10 only
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Chapter 9 -MedicalRecords
MAERB CoreCurriculum:
IV.C.14, V.C.5-10, V.C.12,IX.C.11
* onACES
(JS) 8-4, 8-5 p.187-189; Use only the names on Form 18 p. 551: Determine IndexingOrder and Color to be used for folder
▪ Use two sets of 3x5 Cards and highlighters or colored pencils (orange,green, red, purple/violet.) Determine Indexing Order, write on card, Color Code eachcard, and arrange in alphabetical order to demonstrate filing. Secure with strongrubber bands.
Review Questions Workbook pages 91-92: #3, 4,5, 8, 9, 12, 14, 16, 17
In class: Practice sheet on Index and File Using Numeric System provided byinstructor.
MAERB Core Curriculum:
V.P.4,V.P.8
Using what you have learned about the different types of filing systems, and assume asmall solo general practice of about 2,000 patients, write a paragraph about which onewould work best for you as a staff member, and why. Think about your personallimitations and the number of patients on the physician’s panel.
V.A.1
In class: Create a medical record and assist with completion of a Disability Placardapplication. V.P.3
See (P) 9-1, p. 293. Do not use the information in 9-1, use your team member’sinformation to Prepare and Organize a Patient Record (Student Record) with:
Progress Note, Authorization* and Consent Forms, Blank MedicalHistory
Form*, Living Will*, Immunization Form, Medication Flow Sheet*
Label the record with color-coded letters and year as per instructions given in class.
Insert the patient registration form created in week 2.
(P) 5-3, p. 161 Assist with and File Texas Disability Placard
Application Form Use TXDoT Form printed in week 1 and saved inyour notebook, not the form in your workbook. Instructions are found on the Assistwith Disability Placard competency checksheet in ACES in Front Desk files.
MAERB Core Curriculum
IV.P.13, IV.A.1, V.P.3 V.P.4, V.P.8, V.A.2,VII.P.6, X.A.1
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Week 5
9/25-27
Lecture –PPTLesson 7,
Chapter 7 -Appointments
(Manualmethod) It isimportant thatyou rememberthe principles ofscheduling. Youwill need themagain at the endof the semesterwhen youperformelectronicscheduling.
MAERB CoreCurriculum:
V.C.1-4, VII.C.4,VII.C
Homework:
(JS) 7-1, 7-2 p. 159-163 Manually Schedule and ManageAppointments of Dr. Gerald Practon only. See p. 163 inyour workbook for a list of his patients, their complaint,and appointment preference. (Appointment Form postedon ACES.) See handout on Information for AppointmentCompetency instructions posted on ACES foradjustments to schedule.
(JS) 7-3, p. 165 Prepare an Appointment ReferenceSheet for
JS 7-2 using the Information for AppointmentCompetency instructions posted on ACES. This must betyped on a computer and printed out. Reference sheetexample Textbook Fig 7-13 p. 248
(JS) 7-4, p. 167 Complete Appointment Cards using theInformation for Appointment Competency instructionsand appointment card form posted on ACES.
(JS) 7-5, p. 169-171 Abstract Information for aHospital Surgery Scheduling Form 14:Form posted on ACES Schedule admissions ANDProcedures Inpatient Surgery - Patient Wayne Weather– Laminectomy
Verify eligibility for services requested and Complete thePre-certification section (#27) of Form 14
(JS) 7-6, p. 173 Transfer Surgery SchedulingInformation for
Mr. Weather to a Letter See Form 15(workbook p. 545) Type this and print to hand in.
In class:
(JS) 7-7, p. 175 Complete Requisition Forms forOutside
Services (Lab, X-ray) for Patient TedThatcher
Forms 16, 17 (workbook p. 547, 549).Obtain preauthorization for these procedures.
MAERB Core Curriculum:
V.P.1, V.P.2, VII.P.1, VII.P.2, VII.P.4, VII.P.6, VII.P.5
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Week 6
10/2-4
Lecture – PPT Lesson 6,
Chapter 6 TelephoneProcedures
Lecture – review of PPTon electronic assistivedevices, faxrequirements, and emailetiquette from MDCA1310.
Review for Chapter 7-9test
MAERB Core Curriculum:
IV.C.3, IV.C.4, IV.C.9,IV.C.15
Test
Chapter 7-9 on 9/30
Chapter 6 Homework:
See (P) 6-3, p. 198-199 Answer Incoming Calls, DocumentMessages and Physician
Response and Table 6-1, p. 201-205 in your textbook forscreening criteria.
Screen Incoming Telephone Calls to include appointmentsfor scheduling as necessary.
Complete the triage using protocols and screening callshandout provided and turn in
Thursday.
(JS) 6-2, p. 137-139 Prepare Telephone Message Form - do#4, 6, 10
This is a competency, so make sure it is legible andcorrect. Do not erase or mark out.
(JS) 6-4 , p. 143. Directions are found here, but useAlgorithm Forms supplied by Instructor to Triage calls.
In class :
Scenario: Non-compliant patient Completion of AgainstMedical Advice Form (assumption of risk by patient) Form provided by instructor on ACES*. MAERB CoreCurriculum:
IX.P.5
IV.A.3, IX.A.1 , IV.P.10
In class:
(JS) 6-4, p. 143 - Role play Telephone Scenarios – Do notuse the scenario in the exercise.
You will be provided with scenarios and message forms touse in class for this competency.
The competency check sheet is posted on ACES.
MAERB Core Curriculum:
I.P.6, IV.P.2, IV.P.4, IV.P.7 IX.P.2 IX.A.2
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Week 7
10/9-11
Lecture - PPTLesson 6 –Chapter 11WrittenCommunication
Homework: Complete “Parts of a Business Letter” practice, using the handoutprovided by Instructor
Prepare at home: complete, print and bring in: Abstract from aMedical Record – Patient Ben Olman.
See (JS) 11-9, p. 263-264 for an example of the requiredformat and letterhead.*
*Forms on ACES
Use this information to create a letter to Dr. Coleman.
(JS) 12-8, p. 289. Do Steps # 17-22 only. After keying the letterto Dr. Coleman and proofreading for complete sentences,spelling, and grammar, complete a Certified Mail form and aNumber 6 envelope by hand or on a computer. Use OCRformat on the envelope. Attach letter and Certified Mail formto envelope with a paperclip for physician’s signature. Hand innext Monday, 9/30.
Complete your Patient Brochure to hand in October 28. IV.P.4
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Week 8
10/16-18
Banking
MAERB CoreCurriculum:
VII.C.2-3. a-d
Chapter14
(JS) 14-1, p. 317 Prepare a Bank Deposit (JS) 14-2, p. 321 Write checks (JS) 14-4, p. 325Inspect a Check (JS) 14-3, p. 323 Endorse a check
● Maintain a Check Register
Make appointment with EmpowermentCenter
for resume and mock interview 486-0455.
Schedule to have completed by 14th week.
MAERB Core Curriculum:
VII.P.2 - Prepare a Bank Deposit
Week 9
10/23-25
Fees, Credit andCollections
MAERB CoreCurriculum:
VII.C.6
Chapter13,
(JS) 13-1, p. 299-301 Scenarios: Choose two of the 20 to work on as teams
and present. 10 teams of 2-3 people. None of the scenarios willbe
presented by more than one team.
(JS) 13-4, p. 307 Complete Cash Receipts
(JS) 13-5, p. 309 Compose a Collection Letter. Use workbook scenario.
(JS) 13-6, p. 311 Complete Financial Agreement (Truth in Lending Form). VII.P.4,VII.A.1-2 Use workbook scenario.
▪ Read Workbook pages 751-753. Needed for Chapter 15
Week10
10/30-11/1
Bookkeeping
MAERB CoreCurriculum:
VII.C.1 a-e, 4. a-d, 5, 6
Chapter15
Homework:
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(JS) 15-1, p. 353 Prepare Ledger cards for those patients found
in scenarios (WB pp. 353-358)
In class with instructor:
(JS) 15-3, p. 361 Prepare Daily Journal for DAY 1 p. 361
(JS) 15-4, p. 363 Post Charges, Payments and Adjustments to Journal
(JS) 15-2, p. 359 Post to Patient Ledger:
Pull Day 1 patient ledgers
Current ledger balance for use on daily journal
Use workbook transactions for daily journal and ledgers
(pp. 359-360) Use charges from fee schedule (pp 754-766)
(JS) 15-4, p. 363 Balance Daily Journal (Daysheet)
Continue for DAY 2, 3 and 4
p. 378 - Adjust off Chan's balance
Adjustments not in book. Scenario of transactions to be provided by instructor for:
Cash pay discount found in Clinic Policy/Procedure manual
NSF Check
Collection Agency payment (example 13-7, p 468)
Credit balance and refund
Adjustment to daysheet, to include writing a refund check, composing a letterto
accompany refund check
Third Party (contract adjustment)
▪ Prepare Daily Journal for New Month
Scenario of transactions to be provided by instructor
MAERB Core Curriculum:
VII.P.1.a-c, VII.P.4
VII.A.2
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Week11
11/6-8
Inventory andMaintenance
VI.C.9-10
Review these Job Skills. Instructor will provide catalogs to order from and inventorysheets for in class exercises.
(JS) 18-4, p.459
(JS) 18-5, p.461
(JS) 15-6, p.465
MAERB Core Curriculum:
VI.P.8-9
Week12
11/13-15
Introduction to MOSS
VI.C.8, 11-12
In computer lab MAERB Core Curriculum: VI.P.7
Week13
11/20-22
MOSS In computer lab VI.P.7
Week14
11/27-29
MOSS, review forfinal exam
In computer lab VI.P.13
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Week15
12/4-6
Telephone/receptionscenarios
Week16
FINAL WRITTENEXAM
Additional Review Sessions for Final Exam TBA
Wednsday December13,
2:00 pm
SubjecttoChange
Institutional PoliciesSTUDENT RESPONSIBILITIES:
A. Attendance:
SmartStart. Student absences will be recorded from the first day the class meets, and beginning Fall 2014, students who do notattend the first scheduled class meeting or contact the instructor will be dropped. Students should verify the drop is completed.
For fully online courses, an attendance verification activity is assigned and must be completed by the 3rd class day.
Effective Spring Term 2010, student absences will be recorded from the first day the class meets. Regular and punctual attendance inall classes and laboratories, day and evening, is required. Students who are absent for any reason should always consult with theirinstructors. Course syllabi must provide specific information regarding attendance, including, for courses involving the internet, onlineactivity that constitutes “attendance.” Also, both tardiness and early departure from class may be considered forms of absenteeism.In all cases, students will be held responsible for completion of course requirements covered in their absence.
Additionally, it is the student’s responsibility to drop a course for nonattendance. Course instructors establish policy with regard toattendance in their respective syllabi and may drop a student for excessive absences. Absences are considered excessive when morethan 12.5 percent of the total contact hours of instruction in a semester, including lecture and lab, are missed. For example, in a three-credit-hour lecture class, students may be dropped after more than six contact hours of absences. In a four-credit-hour lecture/labclass, students may be dropped after more than eight contact hours of absences. Absences are counted regardless of whether theyoccur consecutively.
In special programs with additional accreditation or certification standards, additional attendance requirements may be enforced butfaculty must clearly explain these policies in their syllabi. Students who stop attending class for any reason should contact theinstructor and the college registrar to officially withdraw from the class. Students may be required to consult with an advisor ordesignee before dropping.
Failure to officially withdraw may result in a failing grade for the course. It is the student’s responsibility to withdraw officially from aclass by submitting a completed Withdrawal Form to the Admissions and Records Office.
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B. Early Alert and Intervention
Alamo College instructors care about students’ success in every course. During the semester, students may receive alert emailsthrough the ACES account regarding their progress and ultimate success in a course. Upon receipt of the email, students are tocontact the course instructor to discuss specific tasks or actions to improve success in this course. In addition, students will alsoneed to meet with their Certified Advisor. Discussions with faculty and Certified Advisors allows the student to identify actions thatwill help to successfully complete course requirements at the colleges of the Alamo Colleges District.
C. Student Responsibility for Success (Alamo Colleges District Policy F.6.2):
As members of the Alamo Colleges District learning community, students, faculty, staff and administrators all share the responsibilityto create an atmosphere where knowledge, integrity, truth, and academic honesty are valued and expected. A clear acknowledgmentof the mutual obligations of all members of the academic community emphasizes this implicit partnership in fostering the conditionsnecessary for student success.
In this relationship, the Alamo Colleges District provides institutional policies, procedures, and opportunities to facilitate studentlearning that encourage interaction, involvement and responsible participation. Inherent in the academic climate is the expectationthat students will assume responsibility for contributing to their own development and learning. Academic success is directly tied tothe effort students put into their studies, the degree to which they interact with faculty and peers, and the extent to which studentsintegrate into the campus life.
1. Engagement
1. Create connections and build relationships with faculty, staff and students (visit during office hours, join clubs and organizations,participate in student activities, etc.);
2. Stay informed of policies, procedures, deadlines and events for academic and co-curricular activities;3. Complete all requirements for admission, registration, and payment by deadlines;4. Apply for financial assistance, if needed, complying with all federal, state and local regulations and procedures;5. Meet all federal, state and local health care regulations.
2. Communication
1. Seek guidance from faculty, advisors or counselors for questions and concerns in regards to degree plans, major selection,academic status, grades, and issues impacting college success;
2. Develop a peer support system to identify student contacts for questions, group assignments, etc. regarding academic and co-curricular activities;
3. Communicate with College personnel promptly regarding academic or co-curricular concerns and assistance requests;4. Carefully consider the information provided by College personnel and make decisions using that information;5. Check the Alamo Colleges District’s Web Services regularly for emails, holds, student records, financial aid status and
announcements;6. Submit disability documentation if seeking services and request academic accommodations in advance of each semester.
3. Academic Success
1. Complete courses with passing grades and maintain good academic standing (2.0 GPA) status;2. Read and follow all syllabi;3. Purchase textbooks and required supplies in a timely manner;4. Attend classes regularly and on time, with as few absences, late arrivals, and early exits as possible;5. Arrive to class with all needed materials and completed assignments for that class period;6. Be attentive in class and actively participate as appropriate;7. Devote sufficient time for studying;8. Ensure integrity in all aspects of academic and career development;9. Accurately represent one’s own work and that of others used in creating academic assignments. Use information ethically and
exercise appropriate caution to avoid plagiarism on all assignments;10. Notify faculty in advance or as soon as possible about absences and provide documentation as appropriate;11. Consult faculty members in advance when unable to complete projects, assignments, or take examinations as scheduled.
4. Self-Responsibility and Responsibility to Others
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1. Maintain accurate and complete degree/certificate major selection and contact information including name, address, phonenumber and emergency contact;
2. Balance personal obligations and educational pursuits. Work with a counselor / advisor to design a realistic schedule thatdedicates adequate effort to be successful in college studies;
3. Know and follow the regulations and guidelines outlined in the Student Code of Conduct and Student Handbook;4. Maintain respectful and appropriate behavior within and outside the classroom;5. Ask for help when needed. Use all available resources and facilities provided by the College to enhance the learning experience;6. Attend scheduled advising sessions, tutorials, and other appointments. Cancel or reschedule only with good reasons as early as
possible;7. Arrive prepared for tutorial sessions, bringing all needed materials (books, syllabi, rough drafts, calculators, assignment sheets,
etc.).
D. Textbook Availability
A student of this institution is not under any obligation to purchase a textbook from a university-affiliated bookstore. The sametextbook may also be available from an independent retailer, including an online retailer.
E. Licensed Concealed Campus Carry
No open carry of firearms is allowed on all property owned, controlled, or leased by the College District, including vehicles operated bythe Alamo Colleges District. Concealed carry of a handgun by persons licensed to carry may not be restricted except in locationssigned as prohibited areas.
Special testing locations requiring a complete surrender of personal effects during testing will be signed as prohibited areas. Persons may be required to place their purse, backpack or briefcase away from their person, but within their view during tests atthe direction of their instructor or test administrator.License holders carrying on campus intending to access prohibited areas must leave their weapons locked in their vehicles. College lockers are not authorized for storage of handguns by license holders.
Disciplinary Sanctions
Open carry, intentional display, unlicensed carry, and carry in spite of signed prohibition are subject to employee and studentdiscipline, as well as possible prosecution. Unintentional display of a weapon by a license holder must be avoided. Police will exercisetheir enforcement discretion.
If you see a person openly carrying or deliberately displaying a firearm:
Call the Alamo Colleges District Police 210-485-0911Do not confront the person or ask if the person has a permit
COLLEGE REQUIREMENTS:
While other exams are given at the discretion of the instructor, a final assessment is given at the end of each semester for eachcourse. The Final Exam Schedule changes with each term and differs from normal class meeting dates and times. See the Final ExamSchedule in the Catalog/Schedule of Classes in the left hand navigation bar.
A student who must be absent from a final evaluation should petition that instructor for permission to postpone the evaluation. Astudent absent without permission from a final evaluation is graded "0" on the exam.
Incomplete Grades. The conditional grade of “I” may be issued to a student having a passing average on all completed courseworkbut for a justified reason, such as illness or death in the family or by providential hindrance, has been prevented from taking the finalexamination or completing other required coursework. The “I” becomes an “F” in one hundred twenty (120) calendar days from the endof the term unless the student completes the balance of the coursework with a performance grade of “D” or higher. Re-enrollment inthe course will not resolve the “I.” The student and faculty must fill out an Incomplete Contract, clearly defining the work remaining tobe finished.
College Policies
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COLLEGE POLICIES:
A. San Antonio College is a smoke free campus.
B. Alamo Colleges District Police Department Emergency Phone Numbers:
Emergency Phone (210) 485-0911
General Phone (210) 485-0099
Weather Phone (210) 485-0189 (For information on college closures)
C. A Rapid Response Team exists for the purpose of responding to emergencies. If you have a disability that will require assistance inthe event of a building evacuation, notify San Antonio College disABILITY Support Services, Chance Academic Center 124C, (210)486-0020.
D. Students are required to silence all electronic devices (e.g., pagers, cellular phones, etc.) when in classrooms, laboratories and thelibrary.
E. Students must abide by the policies, procedures and rules set forth in the “Student Code of Conduct” and all other policies set forthin the San Antonio E-Catalog.
F. Academic Integrity Policy: College personnel with administrative authority may initiate disciplinary proceedings against a studentaccused of scholastic dishonesty. "Scholastic dishonesty" includes, but is not limited to, cheating on a test, plagiarism, and collusion.See Student Code of Conduct in the Student Handbook for more details.
G. Children in the Classroom: Students should not bring children to a classroom or lab. Faculty members have the right to prohibitchildren from entering the classroom for safety reasons. Minors under the age of 12 must not be left unattended on campus, includingthe library. DPS will be notified that unattended children are in the library.
H. Mental Health Services: Free, confidential mental health counseling is available on campus from Melissa Sutherland-Hunt in MoodyLearning Center 114. Mrs. Sutherland-Hunt can be reached by phone at 210-486-0397 or by email at [email protected](mailto:%[email protected]).
I. Student Success Policy:
Click here to read the Complete Student Success Policy
Disability Access Statement – In accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act,it is the responsibility of the student to self-identify with the campus Disability Services office. Only those students with appropriatedocumentation will receive a letter of accommodation from the Disability Services office. Instructors are required to follow only thoseaccommodation and/or services outlined in the letter of accommodation. For further information, please contact the San AntonioCollege disABILITY Support Services office at (210) 486-0020 or visit the office located on the first floor of the Moody LearningCenter. If you have specific needs, please discuss them privately with your instructor.
Marketable Skills– A student, through coursework at San Antonio College and attainment of a degree, will obtain the followingmarketable skills:
COMMUNICATION: A student will effectively convey and understand information verbally, in writing, and/or visually.
CRITICAL THINKING: A student will explore, identify, analyze, and evaluate issues, documents, and circumstances before teaching aconclusion.
EMPIRICAL AND QUANTITATIVE SKILLS: A student will generate, frame, and analyze data to make informed conclusions.
TEAMWORK: A student will be a flexible and resourceful team member who looks at different points of view and works with others tosupport a shared purpose or goal.
PERSONAL RESPONSIBILITY: A student will connect personal choices, actions and consequences, with a commitment to excellenceand success.
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SOCIAL RESPONSIBILITY: A student will build rapport and establish competence within diverse multicultural settings.
PERFORMANCE: A student will create artistic or technical demonstrations through the means of self-expression, language,technology, and/or learned skills.
LEADERSHIP: A student will maintain a productive work environment and confidently motivate others to meet high performancestandards.
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