san mar/apr11 cover - perks publications inc€¦ · information (page 39). egis-r tration form...

SANMAR/APR11

COVER

TO DO & PLACE

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4 Sanitation Canada - MARCH / APRIL 2011 Visit us on the Internet at www.sanitationcanada.com

NEW PRODUCT SHOWCASENew products and technologies available to the industry.

NEWS FLASHCIRI To Conduct Second Information-Gathering SurveyFor Upcoming Cleaning Science Symposium.

BUSINESS NOTESWrite to communicate.

INDUSTRY NEWSNews highlights from the industry.

CSSA TODAYCertified Green Sustainability Contractors In Canada.

contentswww.sanitationcanada.com

on the cover Volume 32, Number 6

MARCH / APRIL 2011

68

FOCUS ON IAQMore hotels offering ̀ sneeze free`Rooms. IAQ issues becomeGreater Concern.

60

Can Clean 2011: A New Be-ginning... A New Standard ofClean. This year’s trade showpreview and Education Programinformation (Page 39). Regis-tration Form (5). Ex-hibitor Listing ((Page 46)

32

22

810

6

20

EDUCATIONHomewood Health Centre Achieves CGSP Certification.14

62

FOCUS ON TECHNOLOGYHow Technology Can Increase Your Profitability. Yes,you can increase your profitability with Technology.

20

GREEN CLEANINGO.K. It’s Green... But What’sInside?

PEST CONTROLBed Bugs Uncovered. A Q & Awith the latest industry insight.

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50

IN THE FIELDOHHA Gearing Up For A Busy Spring.

COMPANY PROFILEProTeam The Vacuum Company.26

INNOVATIVE TECHNOLOGYMarino-Vileda ProfessionalIntroduces UltraFlex MoppingSystem.

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56INSIDE ISSANews highlights and upcoming events from ISSA.56

INNOVATIVE TECHNOLOGYNew Products from Wood Wyant Utilize ‘Green Acid’Technology.

30

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The Cleaning Industry Research Institute In-ternational (CIRI) is pleased to announce therelease of its second survey designed to helporganizers further develop pertinent, topicalinformation for CIRI’s upcoming Cleaning

Science Symposium, “Green Cleaning & Science.” This eventwill be held at the Georgia Institute of Technology Confer-ence Centre in Atlanta, GA, Apr. 27 to 29, 2011.

“The results of this second, more in-depth survey willhelp us define specific topics to be examined throughoutthe symposium and allow us to get a better feel for how ourindustry perceives the science of green cleaning. The event’s

CIRI TO CONDUCTSECOND INFORMATION-GATHERING SURVEYFOR UPCOMING CLEANINGSCIENCE SYMPOSIUM

NEWS FLASH

Tinteractive format will set thestage for a colourful debateamong invited panellists andattendees on the relationshipbetween clean and green,” saidDr. Steven Spivak, chairmanof the CIRI Science AdvisoryCouncil. “The questions fo-cus on the relationship be-tween these two issues andwere derived from data col-lected in the first survey.”

The program will focus oncleaning efficacy, health andhygiene implications accruingto or absent from green clean-ing and the green movement. Panel discussions will ad-dress the following topics:

• How will the success of the “green cleaning” conceptbe measured?

• Where is the balance between “green cleaning” and“cleaning for health”?

• What are the environmental, economic and health ben-efits and tradeoffs associated with cleaning programs “go-ing green”?

• What research is needed as the basis for green labellingand certification?

• What will “green cleaning” look like in 10 years?To register for the symposium, contact CIRI at (888) 285-

2474, (518) 690-0479 or visit www.ciriscience.org. For more infor-mation or to participate in the survey e-mail CIRI [email protected].

“The results ofthis second, morein-depth surveywill help us definespecific topics tobe examinedthroughout thesymposium ...”


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On behalf of theCanadian Sanita-tion Supply Asso-ciation (CSSA), Iwould like to wel-

come the following BuildingService Contractors who havecompleted training and certifi-cation on the Canadian GreenSustainability Program(CGSP™) and have becomeCSSA Associate Members.

The CGSP is a nationally-rec-

OCertified Green Sustainability

Contractors In Canada• Javier De La Hoz, J & MCleaning• Monica Fontalvo, J & MCleaning• Wilson Duque, J & M Clean-ing• Yalenis Mendoza, J & MCleaning• Keith Sopha, HomewoodHealth Centre• Marie Hajer, HomewoodHealth Centre• Dan Soucie, Koprash Facili-

Continued On Page 9

ognized green program complete with an independent, third-partycertification and auditing system. The program was designed byCanadians for Canadians through the CSSA.

Building owners and facility managers are currently seeking serv-ice personnel who can accommodate their goals of achieving “GreenBuilding Status.” Certified Green Sustainability Contractors(CGSC) are equipped with the tools to help achieve these goals atno added cost to the building owner / facility manager.

The recently certified BSCs include the following:

CERTIFIED GREEN SUSTAINABILITY CONTRACTORSNew Brunswick• Dave George, Sprucegrove Building Cleaners• Patrick Arsenault, Sprucegrove Building Cleaners• Margaret Taylor, Sprucegrove Building Cleaners• Nancy Fletcher, Sprucegrove Building Cleaners• Tymon Nesciorek, The Green Side

Quebec• Alex Stamatopoulos, Groupe Astoria• Petros Psaroudis, Groupe Astoria• Tom Stamatopoulos, Groupe Astoria

Ontario• Lee Senter, Fresh and Clean• Uyen Nguyen, Fresh and Clean• Duncan Black, Fresh and Clean• Ken Jacobs, Fresh and Clean• Chris Mantas, Kleenzone Ltd.• Diane Dellaportas, Kleenzone Ltd.• Peter Dellaportas, Kleenzone Ltd.

ties Services• Dwight Chorney, Koprash Facilities Services• Katheryn Bobbitt, Koprash Facilities Services• Lee-Ann Cosgrove-Lavigne, Koprash Facilities Services• Marty Staz, Koprash Facilities Services

Manitoba• Eric Taylor, Taylor Janitorial

Alberta• Donna Moreton, Servantage Services Inc.• Hamza Ahmadi, Servantage Services Inc.• Hugh Deas-Dawlish, Servantage Services Inc.• Melanie Todd, Servantage Services Inc.• Olimpia Di Cosola, Servantage Services Inc.• Paul McDonald, Servantage Services Inc.• Peter Smit, Servantage Services Inc.• Stephanie Burbage, Servantage Services Inc.• Kevin Moore, FMC Building Service Inc.• Charanjit (Vic) Tamber, Manorrlea Systems Inc.• Rabab El-Sayed, Manorrlea Systems Inc.

British Columbia• Baljit Nijjar, Servantage Services Corp.• Beata Lasczewska, Servantage Services Inc.• Bijan Singh, Servantage Services Inc.• Craig Crane, Servantage Services Corp.• Gilbert Castillo, Servantage Services Corp.• Hargovind Dhesi, Servantage Services Corp.• Ines Howie, Servantage Services Corp.

http://cssa.com/index.php?option=com_content&task=view&id=105&Itemid=368



Sanitation Canada - MARCH / APRIL 2011 9Visit us on the Internet at www.sanitationcanada.com

• Jeff Ham, Servantage Services Corp.• Kal Rasmussen, Servantage Services Corp.• Kulwinder Mahal, Servantage Services Corp.• Mahdi Farah, Servantage Services Corp.• Manjit Virk, Servantage Services Corp.• Mike Fertuck, Servantage Services Corp.• Nathan Cull, Servantage Services Corp.• Nimmi Mahal, Servantage Services Corp.• Raul Fortiz, Servantage Services Corp.• Sandra Rasmussen, Servantage Services Corp.• Satpal Bariana, Servantage Services Corp.• Robert C Durrant, Everyday Allstar Cleaning Services Ltd.• Eduardo Valdez, Overtime Building Maintenance• Janet Thibaudeau, Overtime Building Maintenance• Nilly Shamsian, Overtime Building Maintenance• Tang Phosy, Overtime Building Maintenance• Jetander John Hayer, ETDE Facility Management Canada• Arsenio Pallnes, National Building Maintenance Ltd.• Harley Greenwood, National Building Maintenance Ltd.• Jonalyn Gallardo, National Building Maintenance Ltd.• Maya Gudelj, National Building Maintenance Ltd.• Ray Tellez, National Building Maintenance Ltd.• Stephen Ng, National Building Maintenance Ltd.• Bill F. Bourlet, Precise Building Maintenance Ltd.• Robert Bourlet, Precise Building Maintenance Ltd.• Branislav Celic, Real Eco Cleaning & Maintenance Ltd.

• Duro Celic, Real Eco Cleaning & Maintenance Ltd.• Carlo Cerminara, Ultra-Tech Cleaning Systems Ltd.• Jagroop Brar, Ultra-Tech Cleaning Systems Ltd.• Kim De Boer, Ultra-Tech Cleaning Systems Ltd.• Kulvinder Mahl, Ultra-Tech Cleaning Systems Ltd.• Pino Russo, Ultra-Tech Cleaning Systems Ltd.• Jack Isaak, The Cleaning Solution• Jaclyn Anctil, The Cleaning Solution• Shaugn Schwartz, The Cleaning Solution

To become certified through the Canadian Green Sustain-ability Program, visit www.cssa.com and proceed to the Greencleaning section. There you will find an Expert Sustainability Pro-fessional (ESP) Directory with all the ESPs certified in your area.ESPs are qualified to provide training and can be contacted directly.(See ESP Directory above).

Additionally, you can visit CanClean 2011 at the InternationalCentre, Hall 5, on Tues. Apr. 19, where Lead CGSP Facilitator,James Barkman, will host a certification training session from11:30 a.m. to 3:30 p.m. Applications must be filled out in advance.See www.cssa.com CanClean 2011 or contact James directly at (613)503-0086.

I look forward to seeing you at CanClean 2011.

Regards,Kerry Nevatte,

Program Director, Canadian Green Sustainability Program

Continued From Page 8

Nova Scotia• David Henderson, Superior Solutions, Dartmouth –

(902) 293-7762• Graham Coker, Continental Sanitary Products Ltd.,

Dartmouth – (902) 468-9677• John Coffill, Continental Sanitary Products Ltd., Dartmouth

– (902) 468-9677• Bruce Rathbun, Continental Sanitary Products Ltd.,

Dartmouth – (902) 468-9677• Lana Targett, Wood Wyant, Dartmouth – (800) 361-7691• Matthew Laird, Wood Wyant, Dartmouth –

(800) 361-7691• Kim Murtha, FORDIS, Dartmouth – (877) 360-2552• Ken McDonald, Capital Paper, Kentville – (800) 565-5008

New Brunswick• Jeff McIsaac, Continental Sanitary Products Ltd.,

Fredericton – (902) 468-9677• John Craig, Capital Paper, Fredericton – (800) 565-5008

Quebec• Serge Patry, Superior Solutions, St-Laurent –

(514) 956-9000• Louise Taillon, Groupe Sani-Marc / Wood Wyant Inc.,

Laval – (514) 835-4673

• André Foisy, Larose et Fils Ltée., Laval – (514) 382-7000• Mario Valade, Produits Sanitaires Lépine Inc., Lachenaie –

(800) 463-9149• Philippe Berger, Produits Sanitaires Lépine Inc., Lachenaie

– (800) 463-9149• Nancy Chevalier, Produits Sanitaires Lépine Inc., Lachenaie

– (800) 463-9149• Yves R. Lafrance, Laboratoires Choisy Ltée., Sainte-Julie –

(888) 263-5962• Lyse Paradis, Parall Ltée., Laval – (800) 661-6660• Alain Bédard, Distributions P.R.I. Inc., Terrebonne –

(866) 252-4448• Danny Trudel, Distribution P.R.I. Inc., Terrebonne –

(866) 252-4448• Michel Landry, Sanigesco Plus Inc., St. Bruno –

(514) 916-6480• Eric Bergeron, Produits Sanitaires Lépine Inc., Alma –

(418) 545-0794• Martin Thibodeau, Produits Sanitaires Lépine Inc.,

Chicoutimi – (418) 545-0794• Frédérick Rouleau, Produits Sanitaires Lépine Inc.,

Chicoutimi – (418) 545-0794• Paul Goldin, Avmor Ltée., Laval – (450) 629-8074

CANADIAN GREEN SUSTAINABILITYEXPERT SUSTAINABILITY PROFESSIONALS (ESPs)

Continued On Page 10

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Ontario• Shannon Buzek, Dominion Equipment & Chemical, Brantford

– (800) 265-8426 ext. 234• Sue Baxter, Dominion Equipment & Chemical, Brantford –

(800) 265-8426 ext. 215• Louis Anastasakos, Wood Wyant, Pickering – (800) 263-3652• Allan Caudle, C.P. Industries Ltd., Fergus – (800) 300-3048• Steve Cecchin, Avmor Ltd., Toronto – (416) 704-3723• Peter Forster, Dustbane Products, Ottawa – (613) 745-6861

ext. 259• Gary Polyoka, Chemspec-Hunnisett, Concord –

(416) 421-5212• Bruce Ferguson, Wood Wyant Inc., Oakville – (905) 829-5862• Darryl Marshall, Wood Wyant Inc., Pickering – (800) 263-3652• Ron Butcher, Superior Solutions, Cambridge – (519) 740-8855• Adam Casselman, Quick-MacCallum Corp., Markham –

(905) 513-0808• David Smith, Morgan Scott, Kingston – (613) 544-6551 ext. 238• Jerry Lamport, Swish Maintenance Ltd., London – (519) 659-2101• Ken Hilder, Swish Maintenance Ltd., Whitby – (905) 666-1224• Ken Lynch, Swish Maintenance Ltd., Whitby – (905) 666-1224• Tracey Caville, Swish Maintenance Ltd., Whitby – (905) 666-1224• Jean-Paul Philip, Wood Wyant Inc., Oakville – (905) 829-5862• Chris Miller, Kärcher Canada Inc., Mississauga – (416) 258-0030• Elio D’Alessio, Marino-Vileda Professional, Concord –

(905) 669-9949

• Michael Wm. Sawchuk, Enviro-Solutions Ltd., Peterborough– (705) 745-3070

• Matt Massie, Grand & Toy, Don Mills – (416) 391-8135• Chris Obermair, Nilfisk-Advance Canada, Mississauga –

(905) 564-1149 ext. 211• Karen Rice, Unisource Canada, Mississauga – (905) 276-8559

Manitoba• Paulo Amaral, Busy Bee Sanitary Supply, Winnipeg –

(888) 668-4420• Daniel Pagani, Atlas Graham Industries Co. Ltd., Winnipeg –

(800) 665-8670• Gordon Jewsbury, Wood Wyant, Winnipeg – (800) 361-7691• Roger Manaigre, Planet Clean, Winnipeg – (204) 633-8611

Saskatchewan• Dallas Willness, Pinnacle Distribution, Regina – (866) 721-1229

Alberta• Myles Johnson, Wesclean Equipment & Cleaning Supplies Ltd.,

Edmonton – (780) 451-1533• Dave Metz, Wood Wyant Inc., Edmonton – (780) 940-4019• Kerry Nevatte (CGSP Director), Mathison’s Cleaning Supplies

Ltd., Calgary – (403) 277-0195• Ray Spicer, Wood Wyant Inc., Edmonton – (780) 453-1100

CANADIAN GREEN SUSTAINABILITYEXPERT SUSTAINABILITY PROFESSIONALS (ESPs)Continued From Page 9


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business notes

writers have an editor).Don’t try to entertain or make yourself

look smart. Your writing has to be aboutstrategically communicating informationand influencing the reader with shorter,tighter, leaner sentences and paragraphsusing an easy to read format. It doesn’tneed to be as smooth and conversationalas other writing.

A key part of successful communica-tion is to put yourself in the audience’sshoes by understanding and assessingthem. After all, you can’t influence some-one unless you know what will influencethem.

Even the best writing will fail unlessyou communicate with your audience in away they understand. This is not an easytask, but by looking closely at what theaudience wants or needs to hear, you cantailor your communications for maximumeffectiveness. Consider how what you sayis received by the audience. This includesthe level of detail, type of information,tone, wording and even the message. Keepin mind that your communications mayspan across different audiences with dif-ferent needs. Putting yourself in their shoesisn’t always easy, so get someone you trustto review your material so it makes senseto others.

Before you start writing, plan what youwill say. This includes understanding theaudience’s interest and how you can influ-ence them. For a memo, the occupants needto know what it means to them and whatthey should do. For a proposal, the clientwill want to know the benefits you canprovide and evidence of why you shouldbe the one they select. For a procedure orpolicy, your employee or the occupant needsto know why it is being implemented, ex-actly what is expected, and what the proc-esses are. For signage, they have to want toread it because of a compelling heading

By MICHEL THERIAULT,Principal, SuccessFuel

Write toCommunicate

Having worked for 20 years in thefacilities industry, Michel now works with

suppliers and facility managers to improveresults. This includes helping suppliers

develop compelling proposal responsesand helping Facility Managers developtheir RFPs and evaluate submissions,

giving him a unique perspective from bothsides. Author of “Win More Business –Write Better Proposals”, Theriault has

released a new book Managing Facilities &Real Estate. For information, visitwww.howtowinmorebusiness.com,

www.strategicadvisor.ca or e-mail him [email protected].

“Communicating withouta strategy is like throwing

darts blindfolded – just lesslikely to hurt your

audience.”

W Writing is an importanttool for your business.Whether it’s for a pro-posal, a letter to yourclient, memo to thebuilding occupants

about upcoming project work, a brochure,tent card, web site or ‘out of order’ sign,good communication is essential not onlyto get your point across, but to demon-strate your professionalism.

Usually, there are only three reasons youneed to communicate:

• Get approval or buy-in.• Have your instructions followed or

your request obeyed.• Build a positive reputation.If you can make these three things hap-

pen with your writing, you will be moresuccessful. Use any of these three reasonsto communicate as the basis for your ap-proach whenever you write.

There is a common feature in each ofthese three reasons – influence. You aresimply trying to influence someone withyour writing and if you keep that in mindwhen you write, you will be more effectivewith your communications.

Accept that many of the traditionalways of writing from high school or col-lege simply don’t work when you are try-ing to communicate in the modern tech-nological age. Also, many people write back-wards by starting to write before they iden-tify the purpose, assess their audience anddevelop a message that will focus on thecritical points that matter.

Instead of worrying about spelling,fussing over grammar, trying to soundsmart or following the same formats yousee everyone else using, focus on whatworks and emphasize content that hits themark with structure that makes it easy tosee and understand. Then worry aboutspelling and grammar, or get someone elseyou trust to polish it up. (Even the best Continued On Page 17

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http://www.atlasgraham.com/home


By KEITH SOPHA,President , Canadian Association of

Environmental Management (CAEM)

Manager of Housekeeping/Linen/Space, HomewoodHealth Centre, Guelph, Ont.

In the January / February 2011 issueof Sanitation Canada I discussed howorganizations work hard in estab-lishing green sustainability pro-grams. I suggested that maintain-

ing Green Team momentum requires ven- Continued On Page 16

education

I

turing out and reviewing other organiza-tional programs.

Homewood’s Green Team was inter-ested in the Canadian Sanitation SupplyAssociation (CSSA)’s Canadian Green Sus-tainability Program (CGSP) and decidedto apply for certification.

I am proud to announce thatHomewood Health Centre is the firsthealth care facility in Canada to receive CGSPcertification, and the first organization toachieve CGSP Platinum certification, whichis the highest of four certification levelsawarded by CGSP.

The process to achieve certification be-gan in October 2010, with the selection ofindividuals from the Green Team to be-come Certified Green Sustainability Con-tractors (CGSCs).

Because the CSSA program is focusedon the janitorial sanitation industry, and

Homewood housekeeping services aremaintained by in-house service providers,we determined that those selected to beHomewood CGSCs should be membersof the Green Team who are accountablefor housekeeping services.

Housekeeping co-ordinator Marie Hajerand I received Certified Green Sustainabil-ity Contractor (CGSC) training from DaveChaplin of Wood Wyant, who is one ofthe CGSP Expert Sustainability Profession-als (ESP) certified to conduct this training.

We completed an exam following the train-ing which was sent off to Franken LeDrewConsulting for rating. Both Marie and I re-ceived our Canadian Green SustainabilityContractor certification in January 2011.

At this point, Homewood qualified forthe next step in the CSSA Sustainabilityprocess and applied for a Certified Green

Homewood HealthCentre AchievesCGSP Certification

Homewood`s Green Team members include (from left) Cheryl Shultis, Shirley Kurtz, Don Webers, Keith Sopha, Cathy Barber,Marie Hajer, Erin Vivian and Dave Chaplin (Wood Wyant).


http://cascades.com/bacteria


educationContinued From Page 14

Sustainability Site (CGSS) rating.The objective of participating in this

process was to create and maintain ahealthier building environment and to pro-tect the facility and its contents.

From a housekeeping managementperspective, we were anxious to find out ifHomewood was using cleaning productscontaining Volatile Organic Compounds(VOCs) and to learn about ways to im-prove existing cleaning processes to reducerisk.

The Green Team was ready to moveforward to the next step and invited ourregional ESP, Dave Chaplin, to complete apre-audit assessment.

The audit helped to determine the timethat would be required to complete theformal site audit and associated costs.

CGSP provided a site self-audit formwhich helped us prepare statistics requiredfor the audit, plan the on-site tour andpull together any data to support existingsustainability initiatives.

The self-audit also helped the GreenTeam identify potential areas to improve,which were added to our 2011 waste re-duction plan. For example, we learned thatour current entrance matting was not madeof reclaimed materials, so we now knowthat future matting purchases need tochange.

On a positive note, we were excited todiscover how many energy star rated itemswe have in our facility. This was an areamost Green Team members were not awareof and provided an example of how ourgreen purchasing policy works.

The next step in the process involved acomprehensive on-site audit conducted byJames Barkman, Canadian Green Sustain-ability facilitator and ESP trainer, alongwith Chaplin.

Together they completed the auditqualifier forms which had several pages ofquestions related to green policy state-ments, Green Team structure, Green Seal/ EcoLogo cleaning products, waste recy-

cling programs and more.Following this, we walked through the

entire facility, cross-referencing the infor-mation on the form with what was actu-ally being done throughout the facility.

The process left no room for error orincorrect information. Barkman andChaplin looked at every detail of our wastereduction plan and sustainability program.

Each section of the audit form pro-vided a rating score, which is tabulated onthe final page. In addition, Barkman andChaplin documented and collected all re-quired facts related to the audit and com-pleted a full report, which was sent toFranken LeDrew Consulting for rating.

The Green Team recently learned ofHomewood’s success in achieving CGSPcertification.

The Canadian Green Sustainability Pro-gram was designed to provide improvedhealth and safety. The process was wellworth the investment as it was anothertool to help identify potential opportuni-ties for improved sustainability and main-tain a Green Team momentum.

Now the work continues as our Green



Write to Communicate

British Columbia• James Thomas, Clean Safe Train-ing, Victoria – (250) 883-4297• Rod Peacock, REV Sales & Mar-keting Inc., Langley – (604) 338-1849• David Hughes, S.K. SanitarySpecialties, Vancouver – (604) 255-2220• Mark Jackson, Unisource,Annacis Island / New Westminster– (604) 520-7444• Darren Drew, Wesclean Equip-ment & Cleaning Supplies Ltd.,Burnaby – (604) 421-7150• Herb Bossert, Westpac Paper,Coquitlam – (604) 980-0818• Timothy G. Clifford, Wood WyantInc., Coquitlam – (604) 945-7810

CANADIAN GREENSUSTAINABILITYEXPERT SUSTAINABILITYPROFESSIONALS (ESPs)


Team gets ready to participate in anotherfull scale waste audit. We are finalizing thecontract with a third party waste audit firmand expect to have results in early Marchthis year.

The outcome of the audit will help usdetermine where to focus our efforts onfuture waste minimization and sourceseparation projects.

We are also introducing a hospital wide“waste free office program.” This program wasstarted by our Green Team representative CherylShultis from our Clinical Information Man-agement department, and will roll out toall office areas throughout the facility.

The program involves removing allwaste containers from desk sides and workstations and replacing with centralized dropoff points reasonably located within theoffice space.

Currently each of these independentwaste containers are emptied daily and bagsreplaced. We realized that this new programwill reduce the number of plastic bags thatend up in our land fill sites. The initiativewill have a positive impact on the cost asso-ciated with waste bag replacement as well.

Homewood appreciates being recog-nized for doing its part environmentallyand sees the value of participating in or-ganizing programs like the Canadian Sani-tation Supply Association’s CanadianGreen Sustainability Program.


and it has to clearly outline the issueand what the options are, if any.

Similarly, the content must supportyour purpose. Build your content withfacts and examples that will be mean-ingful to the audience and support thepurpose for your communications.Where possible, consider possible ob-jections or questions they may have andbuild those into your communicationsup front, since you won’t usually beable to answer questions while they read.After all, writing is a one-sided com-

munications so you need to get it rightthe first time.

You should also write using termi-nology that the audience will understandand where relevant, use examples theycan relate to that clarifies your message.Remember, the audience is unlikely tohave your knowledge or experience ofjanitorial services, terms or techniques.And, if you expect the audience or readerto take action, clearly outline what youexpect from them and make it easy forthem to take that action.

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focus on technology

Technology is BETTERthan Manual ProcessesHow do you currently com-municate with your clients –is it only by e-mail and phone?

How often do you communicate with

Yes, You Can Increase Your Profitability With Technology!

By MICHAEL JENKINS,President, CleanTelligent

your clients? What are you doing to be avail-able to your customers at all times to en-sure your competition doesn’t step inwhen you’re not looking? All of these ques-tions relate to technology.

There are three levels to Technology –no Technology, basic Technology andcustomizable Technology.

Examples of no Technology are logbooks and manual requests. Basic Tech-nology encompasses e-mails and Excelfiles. Customized Technology is onlinetracking, web-based software that allowsyou to customize and automate your busi-ness processes and interaction with yourcustomers. The highest level of Technol-

ogy features vast functionality and can in-tegrate with handheld mobile devices. Tech-nology that increases sustainability is notonly about work loading, accounting andtime tracking; it requires inspections, trendtracking, communications, job scheduling,asset and supply management, and docu-mentation.

According to a report from TARPWorldwide, a customer service researchfirm, one disappointed customer repre-sents six others that are also not happy.They simply have not stepped up to sayanything yet. How long do you want yourclients holding onto a complaint before


How Technology CanIncrease Your Profitability

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focus on technology


you know about it? When they do saysomething, wouldn’t you want to assurethem that the issue is taken care of and nolonger is an issue? Paper and pen could bemisplaced, e-mails get lost in the masses,but customized Technology removes allthe emotion and thinking from the prob-lem. The frightening reality Building Serv-ice Contractors (BSCs) experience all thetime is the situation of a competitor ap-proaching their customer, finding an un-resolved issue, exaggerating it, and taking

ally. You can strive for it, but you can’t bealone in covering all of your accounts whiletrying to grow. It’s maintaining customersatisfaction through constant interactionthat will protect you from your competi-tion. Technology is your advantage.

“Must Have” Technology Features and WHYTechnology is a tool that can help solve

problems, organize procedures and im-prove your niche. There are several techno-logical tools available for building servicecontractors today. The trick is finding theTechnology that has already proven to in-crease productivity, streamline operationsand automate business processes.

Bob Pulley, director of Operations ofISS Facility Services Aviation Division, ex-plains how their online tracking softwarehas helped them.

“(The software) does two importantthings for us,” he said. “First, it’s an inter-nal control that helps us monitor our serv-ice performance for our clients. Second, itprovides data for our clients showing themour coordinated efforts to provide themwith the service they expect.”

Do your research. Ask questions like,‘Can this Technology integrate with e-mailcapturing and other software systems?’ or‘Is it able to work with the hand-held de-vices I use?’

It is vital that you find the Technologythat is the right fit for you. It should becustomizable to your business processes andhelp you store financial data to help you makea profit. Most importantly, your softwaremust involve customer feedback, improvecustomer relations and offer a client-user in-terface. Select software that can be brandedto look like it’s your software, because thiscreates continuous branding of your nameand service marks to your customer.

How To Keep A CustomerBy Using Technology

Technology can play a vital role in re-

the contract before the BSC even has achance to make it right.

Time is also no longer managed manu-

http://debgroup.com/



taining your clients. Following is the storyfrom Rich Reagan, vice president and gen-eral manager of FMI Services Group whowas able to use Technology to maintaintheir edge in the competitive janitorial in-dustry.

“We are always on the look-out for toolsthan increase our ability to perform,”Reagan said. “We have been using anonline tracking system since June of 2006.We provide a wide-range of services to avariety of enterprises in four different (lo-cations) along the east coast, including of-fice buildings, industrial complexes, andeducational and health facilities. We at-tribute our success to professional workethics, focus on customer service and ef-fective use of Technology.”

According to Reagan, when one of theircontracts was up for renewal, they openedthe bidding to other contractors. All ofthe bids submitted were highly competi-tive. The client wanted to see which con-tractor would offer something to distin-guish itself from the others. Reaganshowed them a web-based quality controljanitorial software from CleanTelligent, andthat got their attention.

“They had never seen anything like itbefore,” he said. “After seeing whatCleanTelligent could do for them, theychose to stay on with us. CleanTelligentwas instrumental in our award of the $1.4million contract.”

The software has streamlined commu-nication between clients and management,Reagan said. The clients like the programand they are really excited about the newTechnology and what it offers.

The company`s President DonPottieger Jr. CBSE said, “I normally donot get too excited about Information

Technology, but this product is one of thefinest things I have seen in my 20 years inthe industry, right up there with TelephoneTimekeeping and Backpack Vacuums.”

Your customers need to trust you inorder for you to retain them. With theright Technology, you can protect your ac-counts from the competition.

How To Increase ProductivityBy Using Technology

Here is a story from George Brodnicki,vice president, national accounts for Brulinand Company, about how Technology hashelped increase their productivity.

“We continue to be amazed at the re-

sults our customers are reporting becauseof their use of web-based quality controljanitorial software,” he said. “Supervisorsare more productive and, with the soft-ware program, our supervisors are noweffectively covering at least 15 per cent morelocations than before.

According to Grodnicki, accurate issueidentifiers in the software show supervi-sors which locations and trends need at-tention. CleanTelligent assists the super-visors to be more effective with their time.

“In short, the software we use is themissing link between our customer loca-tions and the contractors who service


http://www.johnnyvac.com/en/



focus on technologyContinued From Page 23

them,” he said. “We now have approxi-mately 1000 locations using CleanTelligentwith plans to definitely expand into manymore locations.”

Because Technology automates busi-ness processes and allows users to inter-face easily out in the field with mobile de-vices, users can get more accomplished and,therefore, be more profitable.

How To Win New Accounts With TechnologyWinning new accounts plays a huge part

in increasing profitability. Technology will

give you that competitive advantage neededto win new accounts.

Mike Fletcher, regional manager of TheBudd Group tells us his story:

“My company [The Budd Group] hasrecently experienced great success thanks toinnovative [Technology which] put us farabove our competition in a recent bid pres-entation, which landed us a $1.2 millioncontract. A number of other companiesbid on this account. After going throughseveral bid presentations, the decisionmaker specifically wanted us to show them

CleanTelligent software technology. Hetold us that after examining all the bids,no one even compared to our companyand the CleanTelligent technology we of-fer. This $1.2 million contract has now beenan active account and they love usingCleanTelligent.”

Here are some examples of how tech-nology has increased profitability for thesecompanies:

• “Total revenues within our divisionhave more than doubled in the past twoyears, and we credit our success to the ad-dition of CleanTelligent [Software Tech-nology] to our cleaning operations.” ScottMurray, BG Service Solutions.

• “Cavalier Services Wins Five MillionSquare Foot Facility With New Software” -CleanLink.com/casestudieswhitepapers.

• “FMI Keeps $1.4 Million Contract Us-ing CleanTelligent.” CleanLink.com/news.

• “Service Management Group credits theirsuccess of winning a $6.2 million contract toexcellent service, a professional team and theiruse of CleanTelligent Software.” – VictorCarrasquillo, Service Management Group.

Technology proves time and time againto help companies increase their profitabil-ity. Without implementing Technologyinto your business, the competition thatuses Technology will overshadow yourcompany and steal your accounts away.Make Technology your new beginning andyour new standard of clean.

Michael Jenkins is President ofCleanTelligent, a web-based quality controlsoftware company, and is well known as aconsultant for Cleaning Companies lookingto win new accounts, retain more clients, andincrease productivity. He can be reached [email protected]. Tolearn more visit www.CleanTelligent.com orcall (877) 272-4648.

http://chemspecworld.com/


http://www.CleanTelligent.com


http://gojocanada.ca/

company profile


In 1987, a vacuum design innova-tion from an emerging company inBoise, Idaho, revolutionized thecommercial cleaning industry.ProTeam started in a garage in 1983,where Larry Shideler, then owner ofthe commercial cleaning operation,

utilized PVC pipes, a powerful motor andseveral different filters to create the originallightweight backpack vacuum.

He called the unit the QuarterVac®, and

Game Changing Innovationput it to work with astonishing results.He found the backpack vacuum dramati-cally improved worker productivity, effec-tiveness and ergonomic comfort. By com-bining a Four Level® Filtration system witha powerful motor for improved suction,the backpack also extracted and eliminatedmore dirt than a commercial upright, can-ister or dust mop.

His innovation sparked a change inthinking and process that took the indus-

try by storm. Maintenance crews in everyarena – from hardwood floor installationcompanies to universities and schools tocommercial cleaning – quickly found thatthe company’s backpacks saved money,time and resources while improving indoorair quality. With durable materials and fewermoving parts, ProTeam vacuums also lastfor years, while reducing repair and main-tenance issues.

Today the company offers a range of

ProTeamThe Vacuum Company

®ProTeamThe Vacuum Company

I

http://www.pro-team.com/pt/



innovative vacuums designed to tackle avariety of cleaning situations. These includethe best-selling Super CoachVac® and Su-per QuarterVac®, now available with HEPAfiltration. The company continues to in-troduce game changers like the battery-powered GoCartVac® and GoVac™ BP, andthe Super HalfVac™ HEPA with Five LevelFiltration.

In 2009, Emerson – a diversified glo-bal manufacturing and technology com-pany – acquired ProTeam, and the legacyof innovation continues with a new lineof wet/dry vacuums called the ProGuard™,launched at ISSA/INTERCLEAN NorthAmerica 2010.

THE GREEN IN PROTEAMMinimizing environmental impact be-

came a defining factor in the company’sdevelopment, and continues to inform theproduct designs, use of materials and com-munication efforts today.

Protecting the environment – both in-doors and out – is at the forefront of thecompany mission. Every vacuum is de-signed to maximize filtration, efficiency,ergonomics and sustainability. The vacu-ums clean deeper and faster with less usereffort or strain, require less repairs and re-placement parts, and improve cost savingsand indoor air quality. Best of all, ProTeamvacuums are said to last years rather thanmonths.

PRODUCT DESIGNOverall environmental impact has been

a design priority for every ProTeam vacuumsince the company kicked off in 1987. Withthe innovation of the lightweight backpackvacuum, workers could utilize a cleaningtool that allows for greater efficiency and

ergonomic comfort, while getting a faster,deeper and healthier clean. EPA data showsthat indoor air pollutants that cause asthmaand allergies are up to five times higherthan outdoor levels. In all, asthma coststhe U.S. $10 billion annually in direct healthcare costs and lost productivity. Four Level®Filtration and HEPA Level Filtration® sys-tems help clean the air at the microscopiclevel as one vacuums, so there is less po-tential for allergies and associated medicalcosts.

ProTeam vacuums are made to last, andthey do – for years – which helps cut downon growing landfills. With superior ergo-nomics built into every machine, user bodystrain is eliminated, user safety is increased,and sick leave and health costs are reduced.ProTeam vacuums are said to help main-tenance teams vacuum better, faster, andsave time and money. By incorporatinghigh-productivity vacuums into a cleaningprogram, the extra time not spent onfloorcare can be reallocated to other im-




company profile

portant areas of work. ProTeam alsomanufacturers vacuums that are ideal forday cleaning, helping users cut down onutility use and utility bills even more.

ProTeam’s powerful motors and suc-tion-only designs eliminate the need forbeater bars. This gentler touch helps ex-tend the life of carpets and floor surfaces –reducing the rate at which flooring materi-als make it to landfill. Plus, with fewermoveable parts, and easily-washablevacuum body parts and filters, operators

require minimal replacement materials withless to throw away.

Today, ProTeam continues to focus ondesign innovation as a key component toa green future.

Billions of square feet are cleaned everyday. ProTeam thinks that work should fo-cus on improving indoor air quality andenergy efficiency. The company nowmanufactures HEPA- and ULPA-filtra-tion vacuums to trap the smallest harm-ful pollutants, versatile wet/dry vacu-

ums, quiet-running vacuums to allowfor cleaning during the day, and battery-powered vacuums for greater reach andefficiency.

RECYCLING EFFORTSProTeam strives for a green corporate

culture and takes concrete steps to makesure most everything intended for the trashgoes into the recycle bin. A recycle bin sitsnext to each desk at company headquar-ters. This makes the bigger job of sortingand recycling refuse easier and includes binsfor plastic, aluminum and paper productsin all of the company’s break rooms, lunchfacilities and warehouse walkways.

ProTeam’s shipping containers are re-cyclable corrugated cardboard and mouldedvacuum bodies are made from recyclableplastic resins. The company consistentlytries to source recyclable materials and im-


plement processes that help optimize pro-duction and protect the air we breathe.

CONTINUING EDUCATIONSince the introduction of the ProTeam

backpack vacuum, the company has fo-cused on education as a core business phi-losophy.

ProTeam believes everyone – from acompany CEO to on-the-ground staff –should understand how cleaning affectshealth, and how to improve the processfor efficiency. ProTeam’s main educationalefforts centre on Cleaning for Health® andTeam Cleaning®.

CLEANING FOR HEALTHSince 1987, ProTeam has directly or in-

directly published hundreds of articles and

Billions of square feetare cleaned every day.ProTeam thinks thatwork should focus onimproving indoor airquality and energyefficiency.

http://envirolab.ca/



some research papers outlining the opera-tional and Cleaning for Health benefits ofbackpack vacuum technology. The com-pany offers Cleaning for Health guides inseveral languages, with special pamphletsavailable for building owners, commercialcleaners, schools and other markets.

TEAM CLEANINGTeam Cleaning is specifically-designed

to work with the enhanced efficiency ofthe ProTeam backpack vacuum. In TeamCleaning, four types of specialists concen-trate on defined tasks throughout an en-tire building or space. This eliminates themargin of error, equipment and poortraining found in zone cleaning. Studieshave shown Team Cleaning systems dra-matically reduce dust, mould and sporecounts. A series of Team Cleaning semi-nars are offered each year.

ONLINE OUTREACHAll of ProTeam’s educational materi-

als, including how-to guides and videos,are now available for online download orviewing – saving on printing, paper andmailing costs. The company even startedoffering instructional sheets and guidesonline, instead of mailing them with re-placement parts.

GREEN PARTNERSHIPSAND DESIGNATIONS

ProTeam is partnered with the Ameri-can Lung Association in a campaign de-signed to promote public awareness andeducation about indoor air quality issues.

All ProTeam vacuums qualify forLEED 2009 under the new credit numberIEQ Credit 3.4 (previously 3.7). This re-

quires equipment to:• Be certified by the Carpet and Rug

Institute (CRI) “Green Label” testing pro-gram for vacuum cleaners;

• Operate with a sound level of lessthan 70 dBA;

• Be ergonomically-designed to mini-mize vibration, noise and user fatigue; and

• Come with safeguards, such as roll-ers or rubber bumpers, to reduce potentialdamage to building surfaces.

The ProTeam® LineFacer® HEPA/ULPA

provides a powerful defence against mi-croscopic dust and allergens with true-sealed HEPA/ULPA media that meets theEnvironmental Protection Agency’s RRPRule.

Simply put, ProTeam is committed tohelping the planet through sustainablebusiness practices, environmentally fo-cused partnerships, and achieving the high-est industry green and efficiency standardsfor ratings.

Learn more at www.pro-team.com.

...everyone – from acompany CEO toon-the-ground staff –should understandhow cleaning affectshealth, and how toimprove the processfor efficiency.

http://cleantelligent.com/

http://www.pro-team.com



innovative technology

Wood Wyant has intro-duced two products utiliz-ing the company’s neworganic acid. Both formu-lations are EcoLogo certi-

fied (CCD 146).Organic acid (OA2) is said to be as pow-

erful as traditional acids with improvedsurface compatibility. OA2 is an odourless,non-oxidizing agent that is easy-to-use,readily biodegradable, and phosphorous,nitrogen and halogen free.

According to a company spokesperson,the organic acid is 20 times more powerfulthan citric acid and 10 times less aggressivethan phosphoric acid on aluminum.

Vert-2-Go Blue Force is a powerful,fragrance-free bowl cleaner. The formula is

New Products Utilize‘Green Acid’ Technology

said to cling to the surface of a toilet orurinal, and can remove stubborn stains anddeposits.

Vert-2-Go Scrub E-Z is said to be anexcellent choice to clean showers, wash-room tiles and bathtubs. Its rich foam ac-tion cleans and removes odor causinggerms in one step. This fragrance-free for-mula is said to remove the toughest soilsand deposits without scrubbing.

In conjunction with the unveiling ofthe new organic formulations, WoodWyant has launched its Green Catalogue.

The new tool lists products that assistbuilding owners and property managersimplement a green cleaning program. Itincludes photographs, product descrip-tions, packaging formats and related prod-ucts for all of the company’s chemical andpaper products which are EcoLogo certi-fied. A complete listing of equipment thatmeets either the Carpet and Rug Institute’s(CRI) approval rating system or meet theLEED EB: O&M requirements is also in-cluded.

Social media also plays a big part atWood Wyant. The company has a greenweb site dedicated to the environment aswell as being visible on Facebook, Twitterand Linkedin. It has also established a‘green blog’ with a character named

EnviroWeezy as its blogger.Louise Taillon provides the knowledge

behind EnviroWeezy. Having been activein the cleaning industry for over 22 years,Taillon is the business manager for theSani Marc Sustainability Program. She isresponsible for managing all aspects of thecompany’s Corporate Sustainability Pro-gram as well as the development of toolsfor customers wanting assistance with theimplementation of their own sustainabil-ity programs. These tools include a step-by-step approach on how the cleaning in-dustry can assist companies in seekingLEED® certification.

For more information, contact Wood Wyantat woodwyant.com, green.sanimarc.com or [email protected].

W

Organic acid is 20 times more powerful than citric acid and10 times less aggressive than phosphoric acid on aluminum.



As the Member-driven organization

of choice in Canada, AFFLINK is

leading change through the

collective direction and

input of its growing

Membership.

To learn more about the benefits of joining, visit www.afflink.com or contact Drew Armstrong at

800.222.5521 / 905.302.7373 or [email protected]

A Strong Direction

http://afflink.com/


green cleaning

O.K. It’s Green…

The big turning point, of course, wasthe development and recognition of inde-pendent, third-party certification programssuch as those developed by EcoLogo. Cer-tification took the guesswork out of se-lecting an environmentally preferable clean-ing product. If it was certified by EcoLogo,end users could be assured the producthad met stringent criteria and guidelinesensuring that it was safer for users withconsiderably less impact on the environ-ment when compared to conventionalproducts used for the same purposes.

However, today, end users want toknow more about the cleaning productsthey are using, Green or not. They want toknow, and rightfully so, exactly what ingre-dients are used in the products. This isreferred to as “ingredient disclosure” andappears to be one of the next big mile-

Canadian building service contractorsand facility managers really do deservea pat on the back. A few years ago, somany took a leadership role in the

transfer and adoption of Green cleaning productsthat it truly is humbling. In some cases, they werefar ahead of their peers in the United States andWestern Europe.

Cstones that the cleaning industry is goingto be asked to address in its ever-forward-moving Green journey.

WHY DISCLOSURE IS NECESSARYSome end users might ask why this is

necessary. After all, if the product has al-ready been certified Green by EcoLogo orsome other leading and respected certifica-tion body, isn’t that enough?

A few years ago, we might have an-swered yes, simply because Green certifica-tion programs were considered such a mile-stone for the industry. However, that is nolonger the case. Some of the reasons endusers would want ingredient disclosureinformation include the following:

• To identify products and their ingre-dients that might meet a specific need, suchas protecting small children in schools or

By STEPHEN ASHKIN,President, The Ashkin Group

But What’s Inside?



day-care centres.• To recognize products and their in-

gredients that are safe for pregnant womenor building users with specific health con-cerns, such as asthma.

• To note products and their ingredi-ents that might not be safe or, just theopposite, preferable in medical facilities,long-term care locations, etc.

Some who oppose additional ingredi-ent disclosure programs say much of thisinformation is already available on Mate-rial Safety Data Sheets (MSDS), which arewidely used throughout North Americaand many other areas of the world. How-ever, the purpose of an MSDS is not to

disclose all ingredients but instead, onlyhazardous ingredients above 1.0 per cent andcarcinogens above 0.1 per cent.

This means that ingredients that fallbelow these thresholds are not required tobe reported. Nor is disclosure informationrequired about ingredients that are not, atleast at the present time, considered haz-ardous.

While MSDS was a very good start anddefinitely a step in the right direction, itreally does provide little insight into a prod-uct’s overall impact on the environment.This is because the purpose of the MSDSis actually to only focus on protecting thehealth and safety of the worker. Full dis-

closure will take this a step further by en-couraging manufacturers to go beyond theminimum requirements of the MSDS andeven third-party certification programs.

WHAT STANDS IN THE WAYThis all seems simple enough and eas-

ily done, so why is there a hesitancy amongchemical manufacturers in the industry toadopt a full ingredient disclosure program?The answer is confidentiality.

The chemical cleaning industry is verycompetitive. Once a successful product isintroduced, other manufacturers try to de-velop similar products that perform the




green cleaningContinued From Page 33

tify some of the factors that would makeit possible for a manufacturer to keep aningredient confidential. For instance:

• The extent to which the ingredient isknown to employees of a company or toemployees of other companies makingsimilar types of products;

• The extent of measures taken to keepthe ingredient secret and confidential in thepast;

• The amount of money and effortused to develop the ingredient;

• The ease or difficulty with which theidentity of the ingredient could be acquiredor developed by others.

Although this is all still under review,this approach appears both workable andacceptable to many chemical manufactur-ers as well as third-party certifiers. And, tohelp make the process even easier for theend user to understand, a standardizedproduct label is being recommended. Thelabel would include information such as:

• The name of the product.• A picture of the product.• A listing of the intentionally added

ingredients used in the product in orderof predominance.

• The formulator’s contact informa-tion, including a toll-free telephonenumber, web site or similar information.

• The purpose and/or benefits of thisproduct.

WHAT YOU CAN DO… NOWAlthough these issues are now under

consideration in the professional cleaningindustry, and clearly some level of disclo-sure is on the horizon, action so far hasbeen slow. Few chemical manufacturershave adopted a full ingredient disclosureprogram.

If you agree with me that this is im-portant, then there is much that you cando. Very simply, you can demonstrate yourconcern and leadership with your pocket-

same cleaning task at the same perform-ance levels. Sometimes, they even try tomake their products smell like the productthey are trying to duplicate – anything theycan do to win market share.

Requiring full ingredient disclosure,some manufacturers believe, would makeit much easier for their competitors to de-velop competing products. And, in all fair-ness, this likely is true. That is why it is oneof the considerations in developing andadvocating a disclosure information pro-

gram.According to ingredient information

programs advocated by the ConsumerSpecialty Products Association (CSPA), theCanadian Consumer Specialty ProductsAssociation (CCSPA), and the Soap andDetergent Association (SDA), in suchcases, manufacturers would only need tolist ingredients by their “chemical functionand/or chemical class descriptors” and notthe actual names of the ingredients. Inaddition, these advocates have helped iden-


To ensure continued receipt of Sani-tation Canada, please forward all ad-dress change information [email protected] or fax to(905) 697-2536.

MOVING?ADDRESS CHANGE?

http://fordis.ca/




earth day

April 22 is Earth Day, the annual celebration ofour planet and a time for people around the worldto assess what they can do individually and collec-tively to keep our planet clean, green and healthy.

In recent years many businesses have joined in the celebra-tion, emphasizing the importance of Earth Day and making ita marketing event by showing what they are doing to protectthe environment. This is certainly not limited to large compa-nies and organizations. Smaller companies, including cleaningcontractors and jansan distributors can take advantage of thisholiday as well, demonstrating what the industry and indi-vidual companies are doing to protect the environment – while

ized how small, fragile, interrelated and beautiful our planet is.It became clear how air, water or chemical pollution in one areaof the globe could negatively affect life and ecosystems notonly in that region, but in surrounding regions far and wide.

Environmental awareness grew and by spring 1970, thefirst environmental “teach-in” – a protest movement designedto bring attention to the ways humankind was harming theEarth – was held in cities and universities throughout theUnited States.

Canada first celebrated Earth Day in 1980. Although enthu-siasm for Earth Day ebbed and flowed, by the mid-1990s itcame back in a big way and spread far beyond North American

Earth DayNorth America

By STEPHEN ASHKIN, President, The Ashkin Group


doing a little self-promotionas well.

Before exploring theseoptions, let’s briefly discussthe history of Earth Day andhow it came about.

For centuries, in countriesall over the world, people as-sumed the world’s vast re-sources were limitless. Assoon as one area had beengrazed or forested, for exam-ple, another one was foundright over the horizon. As topollution, most people in theindustrialized countries ofthe late 1800s assumed airand water pollution were theprice of progress. Evenwhen rivers were set ablazeby chemical waste, as hap-pened in the United States in

borders to cities and coun-tries around the world.

The reason for its resur-gence is actually quite simple.At the time of the first EarthDay, concerns about humanbeings’ impact on the envi-ronment were minimal. Twodecades later, however, it be-came clear that the Earth’snatural resources neededgreater protection and theimpact people have on theenvironment, whetherthrough cars, chemicals or in-dustrial pollution, couldhave long-lasting and – if weare not careful – even dire im-plications.

Conducting YourOwn Teach-In

the 1930s and again in the 1950s, there was little or no publicoutcry, and few seemed to even take notice.

However, all that changed in the 1960s due to two key events.The first occurred in 1962, when Rachel Carson published Si-lent Spring. The now-famous book, which proved to be a glo-bal wake-up call, discussed a future without birds due to thelong-term effects of highly toxic chemicals and pesticides usedin industry and agriculture worldwide.

The second was less startling, but powerful nonetheless.This was when the Apollo astronauts photographed Earth asa whole for the first time. Throughout the world, people real-

How can you get involved? The following are tips and sug-gestions that cleaning professionals can use to honour EarthDay and to make it an effective customer event:

• Organize your helpers. Determine who and how manypeople can work a table or represent your company for an EarthDay event.

• Make the booth. A fancy booth is not necessary. In fact,the simpler the booth, the more impact it may have. Just makesure your company’s name, web address and other pertinentinformation are clearly posted.

A


PG. 36JAN-MAR AD

TO PLACE

http://spraywayinc.com/

http://www.purex.com/products/detergents/purex-complete-3-in-1

PG. 37JAN-MAR AD

TO PLACE

http://krugerproducts.com/afh

http://www.diversey.com/home



Earth Day North America

books and purchase chemicals from those innovative manu-facturers that are now providing full ingredient disclosure.Historically, Green cleaning has been consumer driven. Mostlikely, a workable ingredient disclosure program will be con-sumer driven as well, and this time with your help.

• Most products have ingredients that are intentionallyadded to the product and are key to the product’s perform-ance and those that are referred to as “incidental ingredi-ents.” These are ingredients that typically have no technicalor functional effect on the product and, under this sug-gested program, are not required to be listed.

Stephen P. Ashkin is president of The Ashkin Group, aconsulting firm specializing in greening the cleaning industry, aswell as Sustainability Tool LLC, an electronic dashboard thatallows jansan companies to measure, track and report on theirfacility’s environmental impacts. He is also co-author of both TheBusiness of Green Cleaning and Green Cleaning for Dummies.Ashkin has worked in the cleaning industry since 1981 and hasheld senior management positions in leading consumer and com-mercial product companies. He began his work on Green Clean-ing in 1990 and today is thought of as the “father of Greencleaning.” For more information, visit www.AshkinGroup.com.

O.K. It’s Green…But What’s Inside?


• Select chemicals to display. If your booth is to include clean-ing chemicals, make sure they are Green-certified cleaning chemi-cals. Provide simple, easy-to-understand information discussingwhat certification is, how a product earns certification, and why it isimportant to the health and well-being of people and our planet.

• Select equipment to display. When people think about clean-ing, the tool they most often think of is a vacuum cleaner. Displaya HEPA or other high-filtration vacuum cleaner, and discuss howthese systems help protect health and indoor air quality.

• Showcase Green paper products. Millions of trees are har-vested every year around the globe to make paper products forbusinesses and homes. Using recycled paper products can helpprotect these trees and the environment as a whole. To show howfar the technology has advanced, display traditional as well as recy-cled paper products. In most cases the quality of the recycled paperproducts is so good users cannot tell the difference.

Finally, don’t forget to contact your customers and potentialcustomers, and invite them to your booth. There is certainly noth-ing wrong with using Earth Day as a marketing opportunity, aslong as you remember the purpose of the day: a global celebrationof the Earth and a commitment to protecting the planet we callhome.

To learn about events taking place near you, visit www.earthday.ca.

http://janitized.com/

http://www.earthday.ca

http://www.AshkinGroup.com



PG. 39CAN CLEAN 2011

PAGE 1

TO PLACE



Dear Show Visitor,

On behalf of the Board of Directors of the Canadian Sanitation SupplyAssociation, I would like to welcome you to the 31st biennial Can Cleantrade show.

As the theme indicates, the 2011 edition of the Canadian CleaningExposition is a “New Beginning... A New Standard of Clean.”

This year, Can Clean will premiere at a new venue - The InternationalCentre, Hall 5, in Mississauga, Ont. In addition to FREE parking and closeproximity to the airport and various hotels, the Malton GO Train station islocated adjacent to the facility allowing for easy access.

The CSSA is extremely excited to offer an outstanding Educational Programincreasing our offering to eight sessions detailing some very timely issues inthe industry today.

Additionally, we are providing a Canadian Green Sustainability Program(CGSP) Certification Session on Tues. Apr. 19, 2011, in Meeting RoomOffice #2, from 11:30 a.m. to 3:30 p.m. This is an outstanding opportunityfor our Building Service Contractor attendees to become certified underCSSA’s CGSP program.

As well as the Education Program, attendees should bring their questionsand wish lists, and visit the 100 manufacturers who will be showcasing theirproducts and services on the sold-out trade show floor.

Make 2011 a year to remember, and join CSSA as we begin a new chapter, anew beginning.

Karen Ferris FoleyCSSA President 2011




P2

TO PLACE

Mark Your Calendars Today for April 19 & 20,

2011, and be a part of the largest exposition in

Canada aiding facilities in their quest for cleaning

standards, sustainability, hygiene and infection con-

trol. For the first time CanClean 2011 will pre-

miere at the International Centre, Hall 5, in

Mississauga, Ont.

Located near Pearson Airport and hotels for out-

of-town guests, the venue is easy-to-access, provides

FREE parking and will set the stage for attendees

to view the newest products and systems available

today!

If you are a decision-maker for the health and

cleanliness of a facility, CanClean 2011 is the

place you want to be!

Don’t Miss the Educational Opportunity

of the Year! In addition to viewing leading edge

technology on the trade show floor, an outstanding

seminar program featuring some of the most re-

spected and knowledgeable industry leaders has

been planned. The fantastic line-up of profession-

als will address the most pertinent issues affecting

the industry today - including Green cleaning, in-

fection control procedures and combatting bed

bugs.

The Canadian Sanitation Supply Association

(CSSA) will also conduct a Workshop / Certifica-

tion Program for Building Service Contractors in

Canada’s nationally-recognized Canadian Green

Sustainability Program (CGSP).

TUESDAY APRIL 19 (Session 1A)

9:30 a.m. to 11:00 a.m. - Meeting Room “C”

Do your proposals do your company any

justice? Are you struggling to write winning

proposals? Proposals must be clear, con-

cise and compelling. They need to differen-

tiate you from the competition and convince

the evaluators to choose your company.

Learn techniques and strategies based on

Michel’s book “Win More Business, Write Better Propos-

als” for an early bird price of only $15 with your registra-

tion. Your copy will be waiting for you at the seminar.

Registration $50 / Registration With Book Purchase $65Not Winning Enough Business?Write Better Proposals!

Presented By Michel Theriault, Principal, SuccessFuelTUESDAY APRIL 19 (Session 1B)

9:30 a.m. to 11:00 a.m. - Meeting Room “B”

“RISK” Strategic Conquest ForThe Control and Spread of C-Difficile...NOT A Game!Presented By Liz Vanhorne, Ontario Agency For Health

Protection and Promotion [OAHPP] , and

Letticia Adinkrah, Ministry of Health and

Long Term Care [MOHLTC]

RISK is a game of world domination,where the object is to conquer the world towin. It requires a strategic approach toWIN. The same applies to WIN the bat-tle against C-Difficile and control itsspread through strategic environmen-tal cleaning. Understanding your enemy

Michel Theriault’s experience writing winning proposals

that have resulted in billions of dollars in revenue, includ-

ing winning large janitorial contracts. Get insider knowl-

edge that is based on his work with Facility and Property

Management buyers developing RFP documents, con-

ducting procurement initiatives, evaluating bid submis-

sions and coaching evaluators. This seminar is based on

Michel’s book “Win More Business, Write Better Propos-

als” and covers some of the most important techniques

you need to know to become more profitable. Register for

this seminar by April 5, 2011, and receive a copy of

Michel Theriault

Liz Vanhorne

(C-diff.) will give you the leading edge to conquer and

○ ○ ○ ○ ○ ○ ○ ○ ○




P3

TO PLACE

TUESDAY APRIL 19 (Session 2A)

1:00 p.m. to 2:30 p.m. - Meeting Room “C”

Creating A CSSA ApprovedGreen Sustainability Program

Presented By Keith Sopha, President, CAEM and

Kerry Nevatte, Past President, CSSA

During this session, delegates will learn

how to develop and / or expand on their

facilities’ Green sustainability programs.

Learn how to create a solid foundation for

your Green Team structure and establish a

group that will deliver positive results for your

TUESDAY APRIL 19 (Session 2B)

1:00 p.m. to 2:30 p.m. - Meeting Room “B”

Environmental Audits...Making Them Work

Presented By Dean Waisman, President, Westech

Cleaning Audit Systems and

Jennifer Blue, Chair of the Oncology

Interest Group, CHICA-Canada

A few years ago, cleanliness auditing was

considered a one-dimensional task that re-

quired only a simple visual check of a room.

With recent evidence proving the correla-

tion between effective cleaning and the re-

duction of ‘Super Bugs’, cleanliness audit-

ing has evolved into a multi-dimensional system that helps

to ensure that our facilities are safe. With the outbreak of

epidemics such as SARS and H1N1, it is more important

than ever that our facilities are clean and safe. This pres-

entation will focus on how technology can help you ob-

jectively measure the cleanliness of your health care, edu-

cational or commercial facility, with the goal of quality

improvement. Registration $50

Dean Waisman

organization.

Kerry Nevatte, Past President of the Canadian Sanita-

tion Supply Association [CSSA] and Program Director of

the Canadian Green Sustainability Program [CGSP], will

present an overview of the Canadian Green Sustainabil-

ity Program (a program designed for Canadians by Ca-

nadians through the CSSA), and how it has evolved and

grown to become a nationally-recognized

program.

Keith Sopha, Manager of Housekeep-

ing, Linen and Space, Homewood Health

Centre, Guelph, Ont., will share

Homewood’s experience of waste minimi-

zation and how the facility has become the

Keith Sopha

Kerry Nevatte

WEDNESDAY APRIL 20 (Session 3A) - 9:30 a.m. to 11:00 a.m. - Meeting Room “C”

Cleaning and Disinfection of Environmental Surfaces... Are We Doing It Right?Presented By Dr. Sayed Sattar, Professor of Microbiology, University of Ottawa

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Dr. Sattar is a world-renowned expert in

the field of environmental biology. His work

focuses on how the environment can help

or hinder the proliferation of disease-caus-

ing agents. His discoveries regarding the

spread of infections in places such as hos-

pitals, nursing homes and mental health facilities have

become critical in the development of global strategic in-

fection control procedures. Dr. Sattar will provide delegates

with a better understanding of cleaning and disinfection

of environmental surfaces.

Registration $50Dr. Sayed Sattar (A CSSA / CAEM / IITF Joint Presentation)

CONTINUED “RISK” Strategic Conquest For The Control and Spread of C-Difficile...

win. This session will help you organize your Environ-mental Team and learn more important concepts in

winning the battle against C-Difficile.Registration $50

○ ○ ○ ○ ○ ○ ○ ○ ○

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

(A CSSA / CAEM Joint Presentation)

first to achieve Platinum Status through the CSSA’s

CGSP.

Registration $50(A CSSA / CAEM Joint Presentation)




P4

TO PLACE

The threat of bed bugs at your facility

may be keeping you up at night, but don’t

pull the covers over your eyes just yet. Joint

entomologist Alice Sinia, Quality Assurance

Manager for Orkin PCO Services, will pro-

vide an overview of the nocturnal pests,

where they hide and how Facility Managers can protect

themselves from beg bug infestations before they tarnish

reputations. This presentation will provide insight into pre-

vention strategies as well as roles, responsibilities and tac-

tics for remediation.

Alice has a Master of Science Degree in Pest Manage-

ment (M.Sc.), Simon Fraser University; B.Sc. (Hons) Bio-

logical Sciences (Entomology & Parasitology), Makerere

University; and Advanced Level Certificate of Education,

Trinity College. Alice regularly researches and updates

Orkin PCO management on changes in government

regulations pertaining to the pest control industry.

Registration $50(A CSSA / CAEM Joint Presentation)

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

WEDNESDAY APRIL 20 (Session 4A)

11:30 a.m. to 12:30 p.m. - Meeting Room “A”

WEDNESDAY APRIL 20 (Session 4B)

1:00 p.m. to 2:30 p.m. - Meeting Room “C”

Living The Life Of A Housekeeper -Walking The Walk!

Presented By Jim Gauthier,

President-Elect, CHICA-Canada

The departments of Infection Prevention

and Control, and Housekeeping are vitally

linked. Issues in housekeeping such as ef-

fectiveness of the cleaning process can have

huge implications for the Infection Preven-

tion and Control Practitioner (IPCP). Hav-


Separating Valid, Verifiable ClaimsFrom GreenwashingPresented By Dr. Angela Griffiths,

Executive Director, EcoLogo

ing the IPCP spend a day as a housekeeper, performing

daily cleans, terminal cleans and washroom work was

more than just informative. It was an eye-opener! Imple-

menting Best Practices can have unforeseen issues for

the front line workers. The experience and issues will be

discussed.

Jim Gauthier has been working in the field of Infection

Prevention and Control for over 20 years. He is currently

the President Elect of CHICA-Canada.

Registration $50

Presented By Alice Sinia, Entomologist,

Orkin PCO Services

The Threat of Bed BugsAt Your Facility Is Real!

WEDNESDAY APRIL 20 (Session 3B)

9:30 a.m. to 11:00 a.m. - Meeting Room “B”

In a world over-crowded with Green la-

bels, Dr. Griffiths will provide valuable in-

formation to Government and Industry

purchasers on how to separate valid, veri-

fiable claims from Greenwashing. The

presentation will identify and review the

characteristics of a credible environmental label and re-

view recent market research and government guidance

to assist in the identification of false claims or

Greenwashing in the marketplace.

Dr. Griffiths brings more than 12 years of experience

managing programs, projects and organizations to her

role as the Executive Director of the EcoLogo program. In

this position, she manages EcoLogo’s science team and

oversees the Program’s standard development, auditing

and verification processes. She is a certified management

consultant with technical expertise in sustainability plan-

ning, cumulative environmental effects assessment, cli-

mate change, solid waste management, and energy and

water use efficiency. Dr. Griffiths also has strong com-

Dr. Angela Griffiths

munity building and facilitation skills, and has facilitated

a variety of meetings large and small.

Registration $50

Alice Sinia


○ ○ ○ ○ ○ ○ ○ ○ ○

Equipping You With The Tools To Succeed... Register Today!

Jim Gauthier




P5 - RE-WORK

TO PLACE

http://www.internationalcentre.com/maps-and-directions/

http://www.gotransit.com/publicroot/en/default.aspx

http://cssa.com/




P6 - REGISTRATION

TO PLACE

One person - $50 per person / per seminar

(H.S.T. included)

End-User - No Charge

CSSA Member - No Charge

Non-Member Distributor - $50 per badge

Non-Member Manufacturer - $400 per badge

Business Name:

Address: City: Postal Code:

Contact Name: Title:

Telephone #: Fax #:

E-mail Contact:

Names & Titles of Participants ShowOnly

Education Session1A 1B 2A 2B 3A 3B 4A

Payment in the amount of $

Cheque Enclosed VISA MasterCard

Card Number Exp. Date

Cardholder Name

Signature

Trade Show Admission

Education Session Admission

Please check ONE of the following:

Health Care Facility (S1)

Property Management (S2)

Educational Facility (S3)

Hospitality Industry (S4)

Sanitary Maintenance Product Distributor (and check one of the following): Sanitary Maintenance Product Manufacturer (and check one of the following):

CSSA Member CSSA Non-Member CSSA Member CSSA Non-Member

Register on-line at wwwwwwwwwwwwwww.cssa.com.cssa.com.cssa.com.cssa.com.cssa.com or Fax to: (905) 430-64(905) 430-64(905) 430-64(905) 430-64(905) 430-641111188888

Contract Cleaner (S5)

Carpet Cleaner (S7)

Government Facility (S8)

Food Service / Processing (S9)

Industry or Retail Establishment (S10)

Public or Private Club (S11)

Other (Please Specify):

4B

http://www.cssa.com



Advantage Maintenance Ltd.Booth Nos. 136 & 137Tel: (800) 265-9957Web Site: www.advantagemaint.com

Alte-Rego CorporationBooth No. 438Tel: (416) 740-3397Web Site: www.alte-rego.com

Americo Manufacturing CompanyBooth No. 238Tel: (770) 974-7000Web Site: www.americomfg.com

AML Equipment & Supply Ltd.Booth No. 326Tel: (519) 754-2119Web Site: www.amlequipment.ca

Armstrong Manufacturing Inc.Booth No. 112Tel: (905) 566-1395Web Site:www.armstrongmanufacturing.com

Atlas Graham Industries Co. Ltd.Booth No. 815Tel: (800) 665-8670Web Site: www.ag.ca

Avmor Ltd.Booth No. 809Tel: (450) 629-8074Web Site: www.avmor.com

Battery Direct International Inc.Booth No. 122Tel: (403) 236-0333Web Site: www.batterydirect.com

Betco CorporationBooth No. 624Tel: (888) 462-3826Web Site: www.betco.com

Buckeye InternationalBooth No. 627Tel: (800) 321-2853Web Site: www.buckeyeinternational.com

Exhibitor ListingCanadian Mill Supply Co. Ltd.Booth No. 526Tel: (416) 752-3010Web Site: www.canmill.com

Canadian Salt Company (The)Booth No. 543Tel: (514) 630-0900Web Site: www.windsorsalt.com

Canadian Sanitation Supply AssociationBooth No. 737Tel: (866) 684-8273Web Site: www.cssa.com

Cascades Tissue GroupBooth No. 630Tel: (819) 363-5100Web Site: www.cascades.com

CCT Industries Inc.Booth No. 813Tel: (905) 565-0072Web Site: www.restoreraircleaner.com

Cen-Tec Systems Inc.Booth No. 436Tel: (309) 664-0328Web Site: www.centecsystems.com

Chemotec (PM) Inc.Booth No. 425Tel: (514) 729-6321Web Site: www.chemotec.ca

Chemspec Hunnisett Ltd.Booth No. 531Tel: (416) 421-5212Web Site: www.chemspecworld.com

CleanTelligent Inc.Booth No. 424Tel: (801) 375-0375Web Site: www.cleantelligent.com

Clorox Commercial SolutionsBooth No. 537Tel: (905) 595-8211Web Site: www.clorox.ca

Continental Commercial ProductsBooth No. 131Tel: (416) 245-7298www.continentalcommercialproducts.com

Deb CanadaBooth Nos. 226 & 227Tel: (519) 443-8697Web Site: www.debgroup.com

Delta Enviro-CleanBooth No. 803Tel: (905) 659-8759Web Site: www.deltaenviroclean.com

http://www.advantagemaint.com

http://www.alte-rego.com

http://www.americomfg.com

http://www.amlequipment.ca

http://www.armstrongmanufacturing.com

http://www.ag.ca

http://www.avmor.com

http://www.batterydirect.com

http://www.betco.com

http://www.buckeyeinternational.com

http://www.canmill.com

http://www.windsorsalt.com

http://www.cssa.com

http://www.cascades.com

http://www.restoreraircleaner.com

http://www.centecsystems.com

http://www.chemotec.ca

http://www.chemspecworld.com

http://www.cleantelligent.com

http://www.clorox.ca

http://www.continentalcommercialproducts.com

http://www.debgroup.com

http://www.deltaenviroclean.com



Diversey Inc.Booth No. 419Tel: (905) 829-7170Web Site: www.diversey.com

Dominion Equipment & ChemicalBooth No. 527Tel: (519) 753-8421Web Site: www.dominionequipment.com

Dustbane Products Ltd.Booth No. 229Tel: (613) 745-6861Web Site: www.dustbane.ca

Eco Concepts ECCL Inc.Booth No. 524Tel: (514) 731-7070E-mail: [email protected]

Eco II Manufacturing Inc.Booth No. 427Tel: (416) 292-0220E-mail: [email protected]

EcolabBooth No. 331Tel: (905) 238-4091Web Site: www.ecolab.com



http://www.diversey.com

http://www.dominionequipment.com

http://www.dustbane.ca



http://www.ecolab.com


EcoLogo /Terrachoice Environmental MarketingBooth No. 427Tel: (800) 478-0399Web Site: www.ecologo.org

Equipment Authority Inc.Booth No. 426Tel: (647) 367-0349Web Site: www.equipmentauthority.ca

Equipment CanadaSanitation SolutionsBooth No. 111Tel: (800) 657-2869Web Site: www.equipment-canada.com

Flexo Products Ltd.Booth No. 807Tel: (905) 354-2723Web Site: www.flexoproducts.com

Fordis CanadaBooth No. 724Tel: (877) 360-2552Web Site: www.fordis.ca

Frost Products Ltd.Booth No. 330Tel: (905) 332-5700Web Site: www.frostproductsltd.com

Gojo Industries Inc.Booth No. 542Tel: (800) 321-9647Web Site: www.gojo.com

Harper Brush WorksBooth No. 336Tel: (902) 457-0332Web Site: www.harperbrush.com

Hawco Products Ltd.Booth No. 814Tel: (519) 759-2443Web Site: www.hawcoproducts.com

HLF Diversified Ltd.Booth No. 126Tel: (905) 477-1881Web Site: www.hlficemelter.com

HospecoBooth No. 442Tel: (800) 321-9832Web Site: www.hospeco.com

Innocore Sales & MarketingBooth No. 114Tel: (905) 428-1422E-mail: [email protected]

Intersteam TechnologiesBooth No. 810Tel: (905) 526-1453Web Site: www.intersteam.com

Janitized®

Booth No. 236Tel: (888) 689-1235Web Site: www.janitized.com

Jan-Mar Sales Ltd.Booth No. 311Tel: (416) 255-8535Web Site: www.jan-mar.com

Johnny Vac -Div. of Distribution J. Beaulac Inc.Booth No. 125Tel: (800) 361-2043Web Site: www.johnnyvac.com

Kärcher Canada Inc.Booth No. 717Tel: (905) 672-8233Web Site: www.karcher.ca

Kimberly-Clark ProfessionalBooth No. 619Tel: (519) 622-8134Web Site: www.kcprofessional.com

Knight (Canada) Ltd.Booth No. 808Tel: (905) 542-2333Web Site: www.knightequip.com

Kruger ProductsBooth No. 431Tel: (905) 812-6964Web Site: www.krugerproducts.ca

MagnaCharge Battery CorporationBooth No. 443Tel: (905) 565-6616Web Site: www.magnacharge.com

Marino Vileda ProfessionalBooth No. 611Tel: (905) 669-9949Web Site: www.marinomop.com

Master Distribution ServicesBooth No. 339Tel: (905) 823-4810Web Site: www.master-distribution.com

Mat TechBooth No. 120Tel: (450) 375-3542Web Site: www.mattech.ca

Merfin Systems LLPBooth No. 118Tel: (905) 428-1422Web Site: www.merfin.com

Michael’s Equipment Ltd.Booth No. 801Tel: (519) 442-0317Web Site: www.michaelsequipment.ca

Mister Chemical Ltd.Booth No. 132Tel: (905) 761-9995Web Site: www.misterchemical.com

NaceCare SolutionsBooth No. 411Tel: (905) 795-0122Web Site: www.nacecare.com

Nilfisk-Advance Canada CompanyBooth No. 209Tel: (905) 564-1149Web Site: www.nilfisk-advance.com

NSS Enterprises Inc.Booth No. 318Tel: (419) 531-2121Web Site: www.nss.com

Ophardt Hygiene TechnologiesBooth No. 337Tel: (905) 563-4987Web Site: www.ophardt.com

Pak-It CanadaBooth No. 324Tel: (800) 426-1127Web Site: www.pakit.com

Palmer FixtureBooth No. 225Tel: (800) 558-8678Web Site: www.palmerfixture.com

Parall Ltée.Booth No. 128Tel: (800) 661-6660Web Site: www.parallsan.com

Pathocept CorporationBooth No. 439Tel: (416) 646-4345Web Site: www.pathocept.com


http://www.ecologo.org

http://www.equipmentauthority.ca

http://www.equipment-canada.com

http://www.flexoproducts.com

http://www.fordis.ca

http://www.frostproductsltd.com

http://www.gojo.com

http://www.harperbrush.com

http://www.hawcoproducts.com

http://www.hlficemelter.com

http://www.hospeco.com


http://www.intersteam.com

http://www.janitized.com

http://www.jan-mar.com

http://www.johnnyvac.com

http://www.karcher.ca

http://www.kcprofessional.com

http://www.knightequip.com

http://www.krugerproducts.ca

http://www.magnacharge.com

http://www.marinomop.com

http://www.master-distribution.com

http://www.mattech.ca

http://www.merfin.com

http://www.michaelsequipment.ca

http://www.misterchemical.com

http://www.nacecare.com

http://www.nilfisk-advance.com

http://www.nss.com

http://www.ophardt.com

http://www.pakit.com

http://www.palmerfixture.com

http://www.parallsan.com

http://www.pathocept.com



Perks Publications Inc.Booth No. 642Tel: (905) 430-7267Web Site: www.perkspub.com

Plus II Sanitation SuppliesBooth No. 631Tel: (514) 342-2320Web Site: www.plus2sanitation.com

Polti Distribution Inc.Booth No. 519Tel: (514) 685-8770Web Site: www.polti.ca

Polykar Industries Inc.Booth No. 233Tel: (514) 335-0059Web Site: www.polykar.com

Prism Care Inc.Booth No. 812Tel: (905) 337-1874Web Site: www.prismcare.ca

Process Cleaning SolutionsBooth No. 440Tel: (877) 745-7277Web Site:www.processcleaningsolutions.com

Procter & Gamble Inc.Booth No. 342Tel: (416) 730-4711Web Site: www.pgpro.com

ProTeam Inc.Booth No. 727Tel: (866) 888-2168Web Site: www.pro-team.com

Quick Label SystemsBooth No. 325Tel: (800) 565-2216Web Site: www.QuickLabel.ca

Reliable CorporationBooth No. 219Tel: (800) 268-1649Web Site: www.reliablecorporation.com

Rochester Midland Ltd.Booth No. 108Tel: (905) 847-3000Web Site: www.rochestermidland.com

Rubbermaid CanadaBooth No. 509Tel: (416) 818-6570Web Site:www.rubbermaidcommercial.com

SCA Tissue CanadaBooth No. 241Tel: (705) 715-6165Web Site: www.scatissue.com

Spartan Chemical Company Inc.Booth 224Tel: (800) 537-8990Web Site: www.spartanchemical.com

Sprakita ProductsBooth No. 731Tel: (905) 678-9117E-mail: [email protected]

Sprayway Inc.Booth No. 525Tel: (800) 332-9000Web Site: www.spraywayinc.com

STEP 1 Business ProductsBooth No. 239Tel: (518) 205-5672Web Site: www.step1.com

Stockwell Wholesale SupplyBooth No. 637Tel: (905) 625-2010E-mail: [email protected]

Stoko Skin CareBooth No. 237Tel: (800) 334-0242Web Site: www.stokoskincare.com

Superior Sanitation Supplies Ltd.Booth No. 240Tel: (519) 740-8855Web Site:www.superiorcleaningsolutions.ca

Swish Maintenance Ltd.Booth No. 437Tel: (705) 745-5763Web Site: www.swishclean.com

Tennant CompanyBooth No. 319Tel: (905) 670-8599Web Site: www.tennantco.com

3M CanadaBooth No. 729Tel: (519) 451-2500Web Site: www.mmm.com/canada

TISA Canada Corp.Booth No. 804Tel: (877) 258-8472Web Site: www.tisacanada.com

Tom CatBooth No. 628Tel: (800) 450-9824Web Site: www.tomcatequip.com

Toronto Salt & Chemicals Ltd.Booth No. 540Tel: (905) 459-9647Web Site: www.torontosalt.com

United Electric Co. (The)Booth No. 327Tel: (800) 334-6878Web Site: www.tuec.com

Vectair Systems Inc.Booth No. 124Tel: (877) 697-7276Web Site: www.vectairsystems.com

Virox Technologies Inc.Booth No. 806Tel: (905) 813-0110Web Site: www.virox.com

Waste Wise ProductsBooth No. 130Tel: (877) 680-8361Web Site: www.wastewiseproducts.com

Wausau PaperBooth No. 343Tel: (905) 837-9300Web Site: www.watsupplies.com

Windsor IndustriesBooth No. 536Tel: (800) 444-7654Web Site: www.windsorind.com

W. Ralston (Canada) Inc.Booth No. 441Tel: (905) 791-3980Web Site: www.cttgroup.com

Wood Wyant Inc.Booth No. 119Tel: (4500) 680-9731Web Site: www.woodwyant.com

Xynyth Manufacturing CorporationBooth No. 110Tel: (604) 473-9343Web Site: www.xynyth.com


http://www.perkspub.com

http://www.plus2sanitation.com

http://www.polti.ca

http://www.polykar.com

http://www.prismcare.ca

http://www.processcleaningsolutions.com

http://www.pgpro.com


http://www.QuickLabel.ca

http://www.reliablecorporation.com

http://www.rochestermidland.com

http://www.rubbermaidcommercial.com

http://www.scatissue.com

http://www.spartanchemical.com


http://www.spraywayinc.com

http://www.step1.com


http://www.stokoskincare.com

http://www.superiorcleaningsolutions.ca

http://www.swishclean.com

http://www.tennantco.com

http://www.mmm.com/canada

http://www.tisacanada.com

http://www.tomcatequip.com

http://www.torontosalt.com

http://www.tuec.com

http://www.vectairsystems.com

http://www.virox.com

http://www.wastewiseproducts.com

http://www.watsupplies.com

http://www.windsorind.com

http://www.cttgroup.com

http://www.woodwyant.com

http://www.xynyth.com


pest control


As bed bugs continue tomultiply and make their wayacross the country – and acrossindustries – businessesshould consider putting in

By ALICE SINIA,Quality Assurance Manager,

Orkin PCO Services

place a well-documented bed bug policycomprising of pro-active prevention stepsand an emergency plan of action. OrkinPCO Services’ Quality Assurance ManagerAlice Sinia shares her knowledge about thebed bug trends she’s currently seeing inthe industry, and how facility owners andstaff can stay one step ahead of these pests.

Q. Can cleaning professionals pre-vent bed bugs from making an appear-ance on their property?

A. While no one can completely pre-vent bed bugs, there are steps you and yourstaff can take to prevent an infestation fromtaking hold in your facility. First and fore-most, educate your staff; make them awareA

that bed bugs do pose a threat to any com-mercial space – not just hotels. Initiateongoing inspections for bed bugs as anessential part of protecting your facility.Ask your pest management professionalto train staff on what to look for: adultbed bugs, cast-off skins or reddish-brown stains on soft furniture. Providepictures of bed bugs for proper identi-fication, and inspection guides detailinghow and where to look.

You can even enlist the help of yourtenants. Ask tenants and staff to reportany sightings immediately. Remaintransparent about your proactive bedbug stance, and you can help manage

Bed BugsUncoveredA Q&A with the Latest Industry Insight


http://spartanchemical.com/


Continued From Page 50pest control

any situation that may arise.

Q. What new technologies are avail-able to intercept bed bugs?

A. Early detection is crucial to control-ling bed bugs. In addition to relying onstaff and tenants, new technologies canhelp you monitor for these evasive pests,such as active bed bug monitors that useheat, carbon dioxide and scents to attractbed bugs within five to six feet. Passivemonitors include sticky boards that catch

bed bugs as they walk across or glue boardtraps, where bed bugs can fall in and notescape. Pest management professionals canalso use canine scent detection to monitorfor bed bugs. Similar to drug-sniffing dogs,trained bed bug inspection dogs can helpdetermine the presence of adult bed bugsand their eggs.

Q. What steps should cleaning pro-fessionals take in the event of a sight-ing?

A. Have a bed bug plan of action inplace so you are not caught off guard inthe event of an infestation. The first stepis to contact your pest management pro-fessional who can positively identify thespecimen as a bed bug, and then conductan inspection to assess the degree and na-ture of the infestation. Upon confirma-tion, you will need a team of dedicatedemployees ready to assist with any pre-treat-ment preparation. Assign roles to your staffso that operations can continue to runsmoothly. Also determine a plan for relo-cating any tenants in the infested area.Know that you’ll want to inspect and treatany adjoining walls to the infested room.

Q. Are environmentally-friendlytreatment options available?

A. Temperature manipulations such asdry heat, wet heat and cold can be effectiveand environmentally-friendly in controllingall stages of bed bugs. However, all itemsin the room must reach the high and lowtemperatures that are fatal to any lurkingbeg bugs. Pest management professionalscan raise the temperature of an infestedroom to 48 degrees Celsius with the helpof portable heaters and duct systems. Theycan also use Cryonite to generate tempera-tures of less than -60 degrees Celsius, uti-lizing a carbon dioxide generator that pro-duces dry ice “snow.” Before using eithertreatment, remove temperature sensitiveitems from the room, and consult withthe fire department regarding your sprin-

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kler system.

Q. How can businesses protectagainst bed bug litigation?

A. Bed bugs are not known to transmitdisease, but they can leave behind itchy redwelts along with emotional damage. Thatemotion has sparked the issue of bed buglitigation. To date there are no province-specific laws or regulations on bed bug in-festation. Therefore, the parties responsi-ble for bed bug infestation will vary acrossthe provinces. With no clear-cut nationalstance, a jury tends to side with the victim.As a property manager or cleaning profes-sional, it’s essential to document all effortsto prevent an infestation, including educa-tion and inspections, as well as the stepstaken to remediate. Keeping detailedrecords can help demonstrate your due dili-gence if tenants ever present litigation.

For more information on bed bugs and howcleaning professionals can stay ahead of thispest, check out Alice Sinia’s presentationat CanClean 2011 on Wed. Apr. 20 at 9:30a.m.

Alice Sinia is Quality Assurance managerfor Orkin PCO Services. Sinia has a Mas-ters Degree in Pest management and nearly10 years of experience in the industry as avector control specialist and quality assur-ance technical advisor. For more informa-tion, e-mail Sinia at [email protected] visit www.orkincanada.com.

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innovative technology

Marino-Vileda Profes-sional has introduced theUltraFlex mopping sys-tem, which is said to be themost up-to-date, innova-

tive and ergonomic bucket-and-wringer sys-tem on the market today. The system isloaded with valuable features and user ben-efits.

Having healthy personnel pays off inthe long run, and one way of reducing wearand tear, and body stress is providing clean-ing tools with top class ergonomics.UltraFlex has several features that all leadin the direction of offering cleaning stafftools that are easy-to-handle, easy-to-useand with a minimum of uncomfortablemovements.

Additional features include:• Extended leg design prevents exces-

sive bending minimizing back strain.• Down-press wringer reduces wring-

ing force required.• Bails and support grips for easy han-

dling.• Adjustable telescopic handle.• Light-weight and easy-to-handle

buckets.The UltraFlex Bucket-In-Bucket system

– with a clean water, double bucket con-figuration – is said to offer a cleaning re-sult that no other similar system does. Thesecret lies in the design. The mop is pre-rinsed in the dirty water compartment be-fore it comes in contact with the clean wa-ter compartment. Also, mop wringing isperformed in the dirty water compartment.In this way floors are mopped cleaner, sincethe dirty water is kept separate from theclean water. In combination with the topperformance Looper mop or the environ-mentally-friendly microfibre MicroEcomop, customers can look forward to a top

class cleaning result.From the beginning of the UltraFlex

development, one clear goal Marino-ViledaProfessional had in mind was to offer us-ers unbeatable cleaning economy. The er-gonomic properties are, of course, an im-portant parameter, where a healthy clean-ing staff clearly contributes to the bottomline. More obvious and with a faster pay-back is the effective down press, which re-duces water release to the floor and therebygets floors ready for traffic in no time.

In addition, the clean water bucketconfiguration reduces water consump-tion and increases the cleaning area.Above all, the company claims whenworking with UltraFlex, users can feeland sense the overall high quality in everycomponent, the basis for a long andtrouble-free service life.

For more information, contact Marino-Vileda Professional at (905) 669-9949, e-mail:[email protected] or visit the company’s website at www.marinomop.com.

Marino-Vileda Professional Introduces

MUltraFlex

Mopping System




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It is going to be a busy Spring for the Ontario HealthCare Housekeepers’ Association (OHHA).First, the OHHA is hosting their annual general meet-ing complete with Educational Sessions and a booth atthe Ontario Long Term Care Association (OLTCA) Con-

vention and Tradeshow being held from Apr. 10 to 12, 2011 atthe Metro Toronto Convention Centre.

This show is jointly hosted by the OLTCA and the OntarioRetirement Communities Association (ORCA). As Canada’slargest long-term care and retirement communities conventionand tradeshow, this event offers delegates and commercial sup-pliers an unparalleled opportunity to learn and network withover 2000 delegates.

The Education Sessions planned include the following:

April 12 – Metro Toronto Convention Centre(Room To Be Announced)8:30 to 9:30 a.m. – Annual General Meeting9 to 10:30 a.m. – Session OneWorkplace Violence – Bill 168 –Your Responsibility as an EmployerPresented by Jeff Pagot, Public Health Services Health & SafetyAssociation

In 2004 a Statistic Canada Survey found that 17 per cent ofviolent incidents in Canada occur in the workplace. In June of2010, Bill 168 came into effect to appropriately address issuesof workplace violence.

What all employer’s need to know and implement: Prepara-tion of Workplace Violence and Harassment Policies; Risk of

Violence Assessment; Develop and Maintain a Workplace Vio-lence Program; Employer Obligation with Respect to Domes-tic Violence; Provide Instruction and Information of theWorkplace Violence Policy and Program; Develop and Main-tain a Workplace Harassment Program.

For more information about Workplace Violence and Bill 168,contact Alain Chenard, director, Prevention Services East, Public Serv-ices Health & Safety Association, at (613) 837-2042, Toll Free: 1-866-206-1243, Cell: (613) 324-3044, Fax: 9613) 837-1354 or e-mail: [email protected].

10:30 a.m. to Noon – Session TwoJust Because it Looks Clean Doesn’t Mean it is CleanPresented by Nora Boyd, Ray Iredale and Brenda Smith

OHHA collaborated with Regional Infection Control Net-works (RICNs) to develop an educational toolkit based on theBest Practice Document on Environmental Cleaning. Hearabout LTC implementation successes and other additional sup-ports in place to help Environmental Services managers.

Throughout the OLTCA tradeshow, the OHHA will have abooth.

On Apr. 19 and 20, 2011, OHHA will also have a booth atthe Canadian Sanitation Supply Association’s (CSSA) CanClean2011 Trade Show. This is the 31st year of the CanClean Show.Being held at the International Centre, Hall 5, Mississauga,Ont., the theme to this year’s trade event is “A new begin-ning… a new standard of clean.” The two-day exposition hasa lot to offer with educational sessions and a trade show youwouldn’t want to miss.

Being sure to circle these dates on your calendar and don’tforget to drop by the OHHA booth when you attend theOLTCA and CanClean shows.

By LORI BOWERMAN, B.A. Sc., PHH, President of OHHA,Environmental Shift Supervisor, PRHC

OHHA Gearing UpFor a Busy Spring

in the field

I

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ISSA, the worldwide cleaning industryassociation, has announced that SvenDekker, president of the International Fa-cility Management Association (IFMA)Holland Chapter, will address a group ofEuropean architects, property owners, fa-cility managers and cleaning professionalsMay 18, 2011, during the upcoming ISSA/Polish Cleaning Chamber of Commerce(PIGC) Educational Conference, held dur-ing ISSA/INTERCLEAN Central & East-ern Europe (CEE) 2011, which takes placeMay 18 to 20, 2011.

The special program, titled Designing,Furnishing and Maintaining Clean-FriendlyBuildings, will be held from 1:45 p.m. to 4p.m. at the Warsaw InternationalExpocentre EXPO XXI, Warsaw, Poland.It is the first time ISSA and its partner

IFMA CHAPTER PRESIDENT TO ADDRESSARCHITECTS, FACILITY MANAGERS ATISSA CENTRAL AND EASTERN EUROPE EVENT

PIGC have brought together a mixed dis-cipline group in Europe to discuss the is-sues of planning facilities with a focus ontheir cleanability.

“We are thrilled to have such a knowl-edgeable facility management expert ad-dress a critical mix of market decision mark-ers,” said ISSA Europe, Middle East andAfrica Services Director Keith Baker. “Bybringing the right mix of people togetherto discuss how to plan facilities for bettercleaning, we can more easily change the waybuilding owners and managers view ourprofession, its importance and its cost ef-fectiveness in relation to their long-termgoals.”

Dekker, specifically, will discuss strate-gic cleaning techniques and the cost-savingopportunities available if building design-

ers consider these techniques during theright planning phases. Dekker, owner ofthe Netherlands-based consulting groupSven en Sabine, has addressed similar facil-ity management topics in Asia, Europe,the Middle East, South Africa and theAmericas.

Also addressing the group will be TiborRitz, cleaning and technical advisor toMatisz, the Hungarian Cleaning Associa-tion. Ritz will discuss what cleaning ele-ments architects should factor into build-ing design and the benefits of doing so.Jolanta Kowalska, a cleaning consultantbased in Poland, will then cover practicalcleaning tips for entrances, dirt collection,high-traffic areas and other locations thatcan easily be incorporated into a facility’scleaning and maintenance program. Around-table discussion will follow to al-low members of each discipline to shareideas on the best ways to address the issueof facility clean-ability.

The ISSA/PIGC Educational Con-ference is being held May 18 and 19 inconjunction with the ISSA/INTERCLEAN CEE 2011 show, whichtakes place May 18 to 20, 2011. ISSApartners with PIGC and AmsterdamRAI to produce the ISSA/INTERCLEAN event, which is one edi-tion of a family of exhibitions hostedaround the world. ISSA develops thesepartnerships to help bring together topdecision makers from the cleaning andfacility management professions to net-work, learn and do business with ISSAmembers.

To register for the event, visitwww.issainterclean.com.

ISSA has welcomed Jangro as its firstU.K. distributor group member. ISSAExecutive Director John Garfinkel pre-sented Jangro Operations Director JoGilliard with a plaque and certificate ofmembership at Jangro’s stand duringthe Cleaning Show, which was recentlyheld in Birmingham, England. Accom-panying Garfinkel, for the ceremony,was ISSA Director of Europe, MiddleEast and African Services Keith Bakerand ISSA Director of Exhibitions-Eu-rope Mark Armitage.

ISSA WELCOMES FIRSTUK DISTRIBUTOR GROUP MEMBER

“We are delighted to welcomeJangro as the first U.K. distributorgroup to join the worldwide cleaningindustry association that ISSA is today,”said Garfinkel at the presentation. “Thisis a milestone for both of our organi-zations, and we look forward to sup-porting Jangro and its ambitions forthe future as we work to fulfil our goalof changing the way the world viewscleaning.”

With more than 40 members,Continued On Page 70

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In the past few years, scores of hotels around the worldhave transferred to more environmentally-friendly clean-ing products because of guest concerns and allergen sen-sitivities.

Now, many hotels are taking things a step further. Alongwith using Green cleaning products, they are selecting:

• Fragrance-free detergents to wash linens;• Installing mattress and pillow protectors;• Designing carpetless rooms;• Providing chemical- and fragrance-free bath products;• Making sure windows can be opened wide.The trend was noted in a 2010 survey conducted by the Ameri-

can Hotel and Lodging Association. According to the report, 38per cent of the hotels surveyed offer some type of allergy or“sneeze free” room, up from 14 per cent two years ago.

According to Jim Strong, co-owner of Strong Travel Serv-ices, Dallas, many hotels have offered some type of allergy-free

More Hotels Offering‘Sneeze Free’ Rooms

IAQ Issues Become Greater Concern

focus on iaq

I


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room in the past, “but there has been a noticeable increasein requests in recent years.”

Mike Sawchuk, vice president of Enviro-Solutions, agreen chemical manufacturer, says the number of allergysufferers has gone up substantially since the 1970s.

“It was 30-plus years ago that indoor air quality firstbecame a major issue in hotels and other facilities,” hesaid. “Today, as much as half the population is sensi-tive to at least one common allergen, many of which areairborne.”

Sawchuk believes allergy-, sneeze-free hotel guest roomsare part of a movement that started with non-smokingrooms.

“People have just become increasingly concerned aboutthe air they breathe and, as far as hotels go, it appears theyare even willing to pay extra to have a room with enhancedIAQ.”

Sawchuk is referring to the fact that allergy-free rooms,in most cases, do come at a price. Most hotels charge $20 to$30 extra per night for these rooms.

“But for most people, it’s worth the price,” he said.“They sleep better, feel better, and are more energized whenIAQ is protected and they can breathe clean, allergy-freeair.”

More Hotels OfferingSneeze Free’ Rooms


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RICHES ASSOCIATES ADDS TO PRODUCT OFFERINGKRUGER ANNOUNCESWINNERS OF ULTIMATEWASHROOM™ PROMOTIONCONTEST

Kruger Products Ltd. has an-nounced the winners of its 2010 Ul-timate Washroom™ PromotionContest. Kathy Marks of Pitts-burgh, PA is the winner in the Dis-tributor Sales Representative cat-egory and Maurice Lyrette of Ot-tawa, Ont., is the winner in the End-User Consumer category. Both win-ners have selected the Ultimate Fam-ily Getaway as their grand prize trip.

Now in its sixth year, the Ulti-mate Washroom Promotion Con-test continues to contribute to thegrowth and success of Kruger’s Ul-timate Washroom towel, tissue,hand-care and dispenser productssold into the Away-From-Homemarket place. Participation from dis-tributors of quality brands – Em-bassy Supreme, Embassy, WhiteSwan and Esteem – continues togrow year after year.

“The Ultimate Washroom Pro-motion Contest is a great way toencourage new customers to trialUltimate Washroom products,” saidKruger Distributor Sales Representa-tive winner, Kathy Marks. “It’s alsoa very effective incentive for distribu-tors and has certainly helped me de-velop my business.”

The Ultimate Washoom category

Riches Associates, sales agency coveringCanada, is pleased to announce the addi-tion of APC Filtration Inc. and theJanitized® line of aftermarket replacementvacuum cleaner bags and filters, as well asPlastiglas Industries Ltd., fibreglass con-tainers and benches, to the list of compa-nies that Riches represents.

Janitized brand replacement filters aredesigned and engineered to meet or ex-ceed OEM requirements, improve indoorair quality, worker performance and reducereplacement filter costs. The consistent in-vestment by Janitized in advanced manu-facturing equipment, technology and in-

novation ensure customers receive themost advanced and highest quality filtra-tion products available at competitiveprices.

Plastiglas Industries’ product portfo-lio includes recycling containers, waste con-tainers, planters as well as benches. Theirwide range of contemporary standard col-ours, gel-coat finishes and award-winningdesigns ensure you get the right productfor every furnishing requirement. Whetheryou have a concept, drawing or a specificneed, Plastiglas will manufacture to cus-tomer specifications. All products are madein the company’s Ajax, Ont., factory.

LABOUR MINISTER VISITS DEB WORLDWIDE HEALTHCARETO COMMEMORATE REPETITIVE STRAIN INJURY (RSI) DAY

Labour Minister Charles Sousa touredDeb Worldwide Healthcare Inc. to under-score the importance of preventing Repeti-tive Strain Injuries (RSI) in the workplace.

The minister visited the Deb Healthcarefacility to raise awareness of Musculoskel-etal Disorders (MSDs), or repetitive straininjuries. The visit came on the heels ofRSI Awareness Day, which fell on Feb. 28.The injuries occur in the muscles, tendonsand nerves as a result of continued expo-sure to repetitive work and awkward pos-tures.

With Brant MPP Dave Levac by his sideand about two-dozen employees listen-ing, Minister Sousa told the media thatDeb Worldwide Healthcare was chosen tohighlight Annual RSI Awareness Day be-cause of the company’s ability to work withthe ministry to reduce RSI incidents in itsplant.

Deb Worldwide healthcare was chosenas the site for this event based on a recom-mendation from the Ontario Ministry ofLabour Ergonomist Team, which workedwith Deb to resolve issues encounteredwith RSI.

“It was recognized that we swiftly initi-ated corrective action, preventing furtherinjuries,” said Bruce Koivisto, vice presi-dent, regulatory affairs – North America,Deb Worldwide Healthcare Inc.

Minister Sousa noted that Deb manag-ers developed innovative work proceduresand changes in equipment design that helpstaff to perform physical work more safetyand in greater comfort, and reduce the riskof musculoskeletal disorders (MSDs).Deb’s commitment to safety was furtherdemonstrated with the introduction ofadjustable platforms, anti-fatigue insolesand adjustable work stools. “You makeus proud,” Minister Sousa told Koivisto.

The ministry has created an onlinetool to inform people about, and helpthem prevent these injuries. The toolhighlights tasks that may lead to MSDsand it also recommends ways to reducepotential hazards.Continued On Page 64

Presentation of the Ultimate Washroom Promotion -Distributor Grand Prize (from left) Jeff Hunter, Regionmanager, Kruger Products (USA) Inc.; Sandy Hanberry,president, Colker Company; Kathy Marks, Territorymanager, Colker Company; Greg Colker, vice presi-dent, Colker Company; and Joe Syms, president, MeritMarketing.



“GO GREEN”The Canadian Green Sustainability Program (CGSP), available through theCanadian Sanitation Supply Association (CSSA), is a nationally-recognized

program complete with an independent third-party certification andauditing system. The CGSP™ is designed by Canadians for Canadians.

Building Owners and Facility Managers are currently seeking servicepersonnel who can accommodate their goals of achieving “GreenBuilding Status.” Certified Green Sustainability Contractors

(CGSCs) are equipped with the tools and knowledge to achievethese goals... at no added cost to the Building Owner / Facility

Manager.

• Improve your company’s visibility and credibility with “Green Certification Status.”• Certification through the CGSP™ is affordable and achievable.• Build National recognition through the CSSA web site and

marketing programs.• Certification through the CGSP™ will help reduce internal liability through the reduction of chemical toxicity and

exposure.• Increase employee morale and reduce turnover.

• Improve profit margins through increased business and lead referrals.• CGSP™ is supported by TerraChoice / EcoLogo.• Enjoy the benefits of Associate Membership in the Canadian SanitationSupply Association.

Be a CertifiedGreen Sustainability

Building Service Contractor

For more information, please contact your localExpert Sustainability Professional (ESP) or visit the CSSA web site at

www.cssa.com for a complete list.

Canadian Sanitation Supply Association910 Dundas St. W., P.O. Box 10009, Whitby, ON L1P 1P7

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SUPERIOR MANUFACTURING GROUP / NOTRAX FLOOR MATTINGRECOGNIZED WITH GRAINGER’S PARTNERS IN PERFORMANCE AWARD


KRUGER ANNOUNCESWINNERS OF ULTIMATEWASHROOM™ PROMOTIONCONTEST

represents a double-digit annualgrowth opportunity says MarkhamRay, director of marketing, KrugerProducts’ Away-From-Home divi-sion. “And, this promotion is partof our on-going strategy to growshare of that opportunity. It’s easyto get involved and it’s a lot of fun.We’re thrilled with its continued suc-cess and look forward to even greaterparticipation this year.”

This year’s Ultimate WashroomPromotion is currently underwayand runs until Apr. 31, 2011.Kruger Products Distributor salesrepresentatives should visitwww.krugerproducts.ca/afh formore details and to register.

Presentation of the Ultimate Washroom Promotion - EndUser Consumer Grand Prize: (from left) Mark Ray, di-rector of marketing, Kruger Products AFH Division;Maurice Lyrette, senior account manager, Domus; andMarco Daigle, director of operations, Kruger ProductsLimited Partnership.

“Our government is committed to en-suring workers are protected from MSDs,the most common reported injury inworkplaces,” Minister Sousa said. “Byworking together, we can help ensure thatour workplaces are aware of the hazardsthat have caused so much pain and suffer-ing to thousands of workers.”


LABOUR MINISTER VISITSDEB WORLDWIDE HEALTHCARE

Superior Manufacturing Group /NoTrax Floor Matting was presented withGrainger’s Partners in Performance Awardfor 2010 at Grainger’s annual supplier con-ference recently held in Schaumburg, Ill.Grainger, a distributor of facilities mainte-nance supplies, presents the award annu-ally to a select group of suppliers for out-standing performance throughout the year.

Grainger’s Partners in Performance Awardrecognizes suppliers who achieve excellencein several categories, including responsive-ness, information integrity, on time ship-ping and variability, management commit-ment and order fulfillment. Grainger sup-pliers receive ratings throughout the year fortheir performance in each of these catego-ries. Out of Grainger’s 3000 suppliers, only25 are chosen to receive this annual award.

“We are very pleased to receive the

Grainger Partners in Performance award.The partnership between Grainger andSuperior has certainly made us a better com-pany, and to be included once again in sucha distinguished group of world class sup-pliers is an extreme honour,” said ToddBorchardt, director of Sales and Marketingfor Superior Manufacturing Group.

“Grainger is proud to present SuperiorManufacturing Group with the 2010 Part-ners in Performance Performance Award,”said Fred Costello, Grainger vice president,Product Management. “Grainger providescustomers with quick, easy access to theproducts they need to maintain their facili-ties, and our suppliers are a critical part ofthat focus. We appreciate Superior Manu-facturing Group’s commitment to provid-ing superior products and outstandingservice to our mutual customers.”

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ENVIRO-SOLUTIONS AND CHARLOTTE PRODUCTSADD TO CUSTOMER SERVICE DEPARTMENT

Enviro-Solutions, a manufacturer ofproven-Green cleaning products, and itssister company, Charlotte Products, haveannounced the hiring of two new staffersto the customer service department.

Nancy Berube will be Enviro-Solutions’new bilingual (English and French) cus-tomer service representative. She will alsoprovide support to the firm’s Field SalesRepresentative Team throughout NorthAmerica.

Berube has more than 10 years’ experi-ence in customer service, working for com-panies in both Ontario and Quebec.

Daniel Baiguildine will be added to

Charlotte Products’ customer service de-partment. Multilingual, Baiguildine re-ceived a Bachelor of Business Administra-tion from Trent University, and is profi-cient in English, French and Russian.

According to Jennifer Meek, managerof Customer Service for Enviro-Solu-tions, the two were selected after an ex-tensive hiring process that began severalmonths ago.

“We are happy to say both of our divi-sions continue to grow throughout NorthAmerica,” Meek said. “Nancy and Danielare perfect additions to meet our expand-ing needs.”

PROTEAM ANNOUNCES NEW HIRE FOR CANADA

Diversey Holdings Inc. andDiversey Inc. have announced thattheir boards of directors have namedHelen Johnson-Leipold as chair-man, following the notice fromChairman S. Curtis Johnson that hewas resigning from the boards ofboth companies and taking a leaveof absence.

Johnson advised the boards heis taking a leave for personal reasons.

“This change in chairmanshipwill not affect the company’s opera-tions or strategic direction,” Johnsonsaid.

Johnson-Leipold is a member ofthe board of directors for bothcompanies. She is also chairman ofJohnson Financial Group, and CEOand chairman of Johnson Out-doors Inc.

Diversey Holdings Inc. andDiversey Inc. are separate entitieswith the same board of directors.

HELEN JOHNSON-LEIPOLDNAMED CHAIRMAN ATDIVERSEY INC.

JOHN MCGUINNESS JOINSRICHES ASSOCIATES

Riches Associates welcomes JohnMcGuinness as Regional manager, west-ern Canada. McGuinnesshas over 20 years experiencein the Canadian sanitationindustry in both direct salesand management posi-tions. He is well versed indealing with both distribu-tor management and sales staff, as well asend-user accounts. McGuinness has exten-sive experience on the training/teachingsector of the industry, and a solid historywith organizations like the Canadian Sani-tation Supply Association (CSSA) and theInstitute of Inspection, Cleaning and Res-toration (IICRC).

Riches Associates is a Canadian coast-to-coast rep agency with five, full-timeemployees. He will be a great addition toan already strong team.

ProTeam is pleased to announce therecent hiring of Scott Purdie in the role ofCanadian sales manager.With an extensive 15-yearbackground in thejanitorial industry, Purdiehas previously workedwith Activeion CleaningSolutions, Nilfisk-Ad-vance and Minuteman International inhigh-level positions covering distribution,management and sales.

Purdie holds a BA in Commerce from

Saint Mary’s University in Halifax, NS,where he also played football.

“(Purdie) is ideal for this role and weare thrilled to welcome him to our team,”said Matt Wood, president and CEO ofProTeam. “He will be a central sales forcefocusing exclusively on Canada, and willhelp us extend your reach and our serviceto our booming neighbour to the north.”

Purdie lives with his wife and two sonsin Milton, Ont., just outside of Toronto.He will be responsible for all ProTeambusiness in Canada.

A clean facility is a healthy facility – mostof the time – but it’s ironic that some prod-ucts designed to make our buildings cleanerand healthier may contribute to asthma.

According to K.D. Rosenman, MD,Department of Medicine, Michigan StateUniversity, “Cleaning products contain adiverse group of chemicals… Their po-tential to cause or aggravate asthma hasrecently been recognized.”

The Healthy Facilities Institute (HFI)therefore recommends limiting or target-ing the use of products containing ingre-dients such as bleach, quaternary ammo-nium compounds or “quats,” phthalates,and harmful Volatile Organic Compounds

THE HEALTHY FACILITIES INSTITUTE (HFI) ISSUES ASTHMA PREVENTIONRECOMMENDATIONS FOR USE OF CLEANING SOLUTIONS

(VOCx), and considering appropriate al-ternative chemistries or non-chemical op-tions.

“That is not to say that products con-taining these ingredients are inherently bad;it’s important to recognize that these chem-istries do serve a useful purpose,” saidAllen Rathey, founder and president ofThe Health Facilities Institute (HFI).“However, it’s equally important to recog-nize the need for caution, to target thesechemistries to proper applications, and toconsider alternative and more benign meth-ods where effective and practical.”

Ingredients such as bleach, quats,Continued On Page 67



CRI SEAL OF APPROVAL (SOA) CONTINUES EXPANSION

Seven new vacuum cleaners and fivecleaning solutions have been recently certi-fied under CRI’s Seal of Approval (SOA)testing program for carpet cleaning equip-ment and products.

The Carpet and Rug Institute’s (CRI)Seal of Approval (SOA) program forvacuum cleaners validates performance insoil removal, indoor air quality protectionand reduced carpet wear. Vacuum cleanersmeeting CRI’s Performance Metrics nowinclude:

• Oreck models U3800 HH Elementand U4200H2 XL and at the Silver level,and FC 1000 and U7050 ECB Gold 2.0 atthe Bronze level.

• Hoover C1810-020 Conquest 18 andC1703-900 Windtunnel 13, and RoyalMRY 6100 14 commercial upright modelsearned Silver certification.

CRI SOA solutions must clean effec-

tively without harming fibres or leavingresidue:

• SOA newcomer Cul-Mac Industriesof Wayne, Mich., received approval forthree solutions: Tech Group PremiumCarpet Cleaner, Tech Group Spot and Stain,and Tech Group Pre-Spotter.

• The Ace Hardware Corp. of OakBrook, Ill., added its Ace 6-in-1 CarpetCleaner to the SOA list.

• The Do It Best Corp., also of OakBrook, Ill., earned approval for their Pre-mium Plus Carpet and Upholstery Cleaner.

Since its inception, the SOA programhas been responsible for increasing theamount of soil removed from carpet,and thus the efficacy and productivityof cleaning operations, by a significantmargin.

For more information, contact Pat Jenningsat (706) 428-2123 or [email protected].

The Healthy Facilities Institute(HFI) and the International Execu-tive Housekeepers Association(IEHA) have announced an educa-tional partnership to develop andpromote the role of cleaning pro-fessionals in creating healthy indoorenvironments.

As part of the partnership, HFIwill promote Integrated Cleaningand Measurement (ICM) as well asother IEHA initiatives that make theconnection between health, house-keeping and facility operations.IEHA and HFI will co-develop edu-cational programs including webcasts, printed materials and liveevents.

“Our mission at IEHA has al-ways been to facilitate cleaner,healthier indoor environments, andour Professional EducationCredentialing Program (PECP) willcontinue to advance this importantmission,” said Beth Risinger, CEOand executive director of IEHA.

“We are pleased to be collabo-rating with The Healthy FacilitiesInstitute (HFI) in the further de-velopment of programs such asICM which aim to establish ameasurable, marketable connec-tion between housekeeping, sci-ence and health.”

“It is a pleasure to be workingwith the forward thinking leadershipof IEHA on this important con-cept,” said Allen Rathey, presidentof HFI.

“Collaborating with the manage-ment and membership of IEHAmakes us hopeful that together wecan raise the consciousness and pro-file of cleaning professionals as pro-viders of a unique kind of ‘pre-ventative healthcare’ throughcleaner, healthier facilities.”

IEHA AND HFI ANNOUNCEEDUCATIONAL PARTNERSHIP

HFI ISSUES ASTHMA PREVENTION RECOMMENDATIONSFOR USE OF CLEANING SOLUTIONS

phthalates, and many VOCs found intypical cleaning products have all beenassociated with causing asthma or otherrespiratory illnesses.

Studies show residential cleaningservices using bleach-containing formu-las are at increased risk of asthma. Bron-chitis, shortness of breath, coughingand other respiratory problems arelinked to regular use of bleach-basedand other ‘irritating’ cleaning products.

Phthalate, a common ingredient inproduct fragrances, ends up in dust thatschool children inhale, and is oftenpresent in higher concentrations inhomes of kids with asthma. Accord-ing to Science News Magazine, “…chil-dren exposed to… dust with the great-est concentrations of di(2-ethylhexyl)phthalate (DEHP) were 2.9 times aslikely to have asthma as were childrenexposed to the lowest concentrationsof that phthalate.”

Use of quats – compounds in floorcleaners and disinfecting products –

may also promote asthma. Volatile in-gredients in foodservice or kitchencleaning formulas, furniture polishesand other cleaners can irritate mucousmembranes, and contribute to respira-tory disease.

Prudent avoidance of products con-taining suspect ingredients makes sense,especially when practical alternatives areavailable. Good ventilation is also vitalwhen products containing potentiallyasthma-promoting ingredients areused.

“Better living through chemistry wasonce a popular phrase, but now, basedon what we know, we should perhapsrevise that to, Better living through safer,lung-friendly chemistry and intelligent ap-plication,” said Dr. David Mudarri,former senior scientist with the EPA.“Companies that strive to use safer in-gredients or that provide non-chemicalinterventions are a good choice for pro-fessionals looking for healthier, but ef-fective alternatives.”





DEB GROUP INTRODUCES FIRST REAL-TIME HANDHYGIENE GROUP MONITORING SYSTEM BASEDON WORLD HEALTH ORGANIZATION GUIDELINES

Advance’s rugged, low-mainte-nance SC750 and SC800 scrubbersare said to deliver incredible valueon a walk-behind platform.

High productivity per tank-fullallows for approximately 84 min-utes of continuous scrubbing,which reduces dump/refill cyclesand helps provide fast ROI.

The optional EcoFlex™ systemoffers the flexibility to clean acrossthe entire cleaning spectrum fromgreen to clean. At the touch of abutton, users can switch fromchemical-free cleaning to using anultra-low dilution ratio. Addition-ally, detergent can be used at fullstrength for the toughest of soils.The burst of power features allowsusers to easily apply more pressure,

SC750™ AND SC800™ WALK-BEHIND SCRUBBERS OFFERSIMPLE OPERATION AND FLEXIBLE PERFORMANCE

more solution and more detergentat the touch of a single button.

With the flexibility to easily ap-ply the right scrubbing performancefor the job, users will use less de-tergent, minimize water use andsave on cleaning costs.

For more information, contactAdvance at (800) 668-8400 or visitthe company’s web site atwww.advance-us.com.

The new Advantage series port-able extractors are said to be packedfull of valuable features and ben-efits that will help the carpet clean-ing technician be effective and effi-cient without breaking the equip-ment budget.

The Advantage Series has a fullline of heated portable carpet ex-tractors for various applications aswell as a hard surface extractor fortile and grout, and other hard sur-face cleaning. The Advantage is saidto be the best of carpet cleaningequipment available at a competi-tive price.

The most powerful heated port-able carpet extractor of the series isthe Advantage 400 for deep re-storative cleaning. The Advan-tage 200 is designed to deliver

ADVANTAGE SERIES PORTABLE HEATEDCARPET EXTRACTORS INTRODUCED

powerful cleaning for carpet sur-faces and upholstery. The Advan-tage 100 is designed to deliveron-demand cleaning for carpetedsurfaces and upholstery.

For more information, contactUS Products at (800) 668-8400 orvisit the company’s web site atwww.usproducts.com.

The Powr-Flite PF55 features atwo-stage filtration process with awashable, permanent cloth filterbag that helps protect indoor airquality and user health.

The machine is said to have thepower and capacity to handle bigand small jobs, water recovery anddry debris pick-up.

Perfect for hard-floor mainte-nance jobs such as recovering floorstrippers, the PF55 has a swivel hoseconnector that allows 360-degreehose rotation for added flexibility.

NEW WET VAC WITH POWER AND CAPACITY

For more information, contactPowr-Flite at www.powr-flite.comor call (800) 880-2913.

Deb Group has announcedthe availability of the DebMed®GMS™ (Group Monitoring Sys-tem) – the world’s first groupmonitoring system to reporthand hygiene compliance ratesin real-time. With this new in-novation, hospitals can nowimmediately monitor compli-ance rates based on the WorldHealth Organization’s (WHO)Five Moments for Hand Hy-giene.

A stand-alone system, theDebMed GMS can be installedin any hospital without the needfor pre-existing real-time locat-ing systems (RTLS) or radio-fre-quency identification (RFID).

Each year in the UnitedStates, 1.7 million healthcare-associated infections (HAIs) areresponsible for 99,000 fatalities,making it one of the leadingcauses of death behind cardio-vascular disease and cancer. Itis difficult to estimate the totaleconomic burden of HAIs; how-ever, it is believed to be as highas $45 billion each year. In-creased pressure from payersand the government has nowamplified the need for hospitalsto find cost-effective and con-venient tools to increase handhygiene compliance and infec-tion prevention.

“Before the DebMed GMS,we relied on hospital staff ob-serving and reporting on com-pliance rates,” said Tom Diller,MD, vice president of Qualityand Patient Safety at GreenvilleHospital System (GHS). “Nowthat we have 24/7 access to reli-able data based on the WHOFive Moments for Hand Hy-giene; our unit managers canshare the data openly andfrankly with staff on the unit andtake immediate action to im-prove performance. Hand hy-giene is a priority for us at GHSand this is the kind of break-through innovation we need tohelp us meet our goal of creat-ing a true patient safety culture.”

With the DebMed GMS,hospitals are now able identifythe actual number of hand hy-giene events that take place in

each area of the hospital in realtime. Using data from the re-cently published Hospital HandHygiene Opportunities: Whereand When (HOW2)? TheHOW2 Benchmark Study, thesystem uses the expectednumber of hand hygiene oppor-tunities to determine each unitand hospital’s compliance rate.The HOW2 Benchmark Studywas published in the February2011 issue of the American Jour-nal of Infection Control (AJIC),and was the first time that handhygiene benchmarks were cre-ated based on the WHO’s FiveMoments of Hand Hygiene. TheHOW2 Benchmark Study re-ceived major funding from DebGroup.

“The aim of our study wasto create, for the first time, a setof statistically significant bench-marks for various unit types indifferent hospital settings basedon the WHO’s Five Momentsfor Hand Hygiene, not just be-fore and after patient contact,”said Elaine Larson, associatedean for research and profes-sor of pharmaceutical and thera-peutic research for ColumbiaUniversity School of Nursing andone of the investigators of theHOW2 Benchmark Study. Withthis research, hospitals can nowcalculate reliable compliancerates when product utilizationdata are available.”

Using a combination of pro-prietary wireless technologybuilt into its soap and sanitizerdispensers in conjunction withproprietary software that uti-lizes data from the HOW2Benchmark Study in algorithmswhich calculate reports format-


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RSW 37 BATTERY RIDER SWEEPER FROM CLARKENEW VACUUMS FROM RUBBERMAID COMMERCIALPRODUCTS HELP PRODUCTIVITY AND THE ENVIRONMENT

The RSW 37 is designed towork quietly and efficientlywithout delays or complaints.The unit is said to easily transi-tion from hard to soft surfaceswithout stopping or adjust-ments. A two-stage filtration sys-tem captures fine dust parti-culates and keeps them from re-circulating, while a quiet 71dBA operation keeps both cus-tomers and employees on task.

With its expansive 37-inchsweeping path, the battery ridersweeper is said to make quickwork of big spaces. It easily slipsthrough doorways and turns ona dime enabling continuouscleaning and a maximum pro-ductivity of 52,095 sq. feet perhour. It‘s large, dual sidebrooms and a pedal-activatedlitter flap provide hard and softsurface versatility, and reachesspaces typically reserved forantiquated push brooms.

Like all Clarke products, thesweeper is said to be easy touse, easy to maintain and safeto use. An adjustable seat andsteering column accommodateusers of all shapes and sizes. Itsclamshell design, no-tool brushadjustment and filter cleaning /replacement are accommodat-ing to all levels of mechanicalaptitude.

For more information, con-tact Clarke at (800) 668-8400or visit the company’s web siteat www.clarkeus.com.

Reliable Corporation hasintroduced its first commercialgrade steam cleaner. TheEnviroMate PRO is a heavy-dutychemical-free cleaning and sani-tizing system for use in all com-mercial and health care settings.Steam deodorizes and sanitizeswith heat and moisture, andsince the only ingredient re-quired for the EnviroMate PROis water, commercial cleaninghas never been safer, healthier,more cost-effective or environ-mentally-friendly.

The steam cleaner also fea-tures a hot water rinse thatcleaning professionals are saidto appreciate. Additionally, thecontinuous steam systemmeans users will never run outof steam in the middle of clean-

ing again. Simply refill the wa-ter tank when the water level islow – no wait time. For easiermobility and storage, there is anoptional trolley that includes adirect-water feed and non-skidwheels.

For more information, con-tact Reliable Corporation atwww.reliablecorporation.com.

Rubbermaid Commercial Prod-ucts is launching a full line of com-mercial vacuums in Canada forcleaning all types of public spaces.

The Rubbermaid CommercialProducts vacuum line-up is com-prised of 12 different machines in-cluding backpack-style, uprightsand wet/dry vacuums. These vacu-ums include a number of customer-and end-user desired features, in-cluding worker-friendly ergonom-ics, quiet operation and functionsthat save time and enhance effi-ciency. Additionally, all upright andbackpack models are designated bythe Carpet and Rug Institute asGreen Label approved, which is thestandard in green cleaning.

Rubbermaid’s backpack vacu-ums have a number of labour sav-ing features that allow them to dou-ble productivity versus using astandard upright vacuum. The sevenpiece on-board tool kit virtuallyeliminates trips to the supply cup-board and allows workers tovacuum an area thoroughly in a sin-gle pass. These lightweight unitshave a narrow profile to improvemobility, and the ergonomic har-ness with padded hip and shoulderstraps reduce body strain and mini-mize heat transfer from the machineto the operator. All three backpackunits are designed to operate quietlymaking them ideal for day cleaning

in busy areas such as offices, healthcare facilities, schools, and hospital-ity and entertainment facilities.

The line-up of seven differentupright vacuums means there is avacuum that is right for every car-pet and hard surface need. All up-rights have large outboard wheelsfor easy manoeuvring and improvedstability. Each model can be easilypositioned with the handle flat tothe floor for cleaning under furni-ture.

The 12.5- and 16-gallon wet/dry vacuums include HEPA filtra-tion system and are built to handlethe toughest cleaning challenges.They are designed with a two-tanksystem to keep dry debris separatefrom liquids inside the vacuum. Anexterior switch allows the user tochange from dry cleaning to wetand back again with a flick of theswitch.

For more information, contactRubbermaid Commercial Productsat www.rubbermaidvacuums.com.

Witt Industries has introducedthe 415DT-R domed top recyclingcontainer with 15 gallon capacity.Crafted from durable, fire safe steelwith a galvanized liner, the 415DT-R is decorative and functional –providing long-term value for a sin-gle-stream collection container.

A large and highly visible recy-cling logo is included on all col-ours, which include blue, black,green and chrome. Aestheticallyappealing, these new containers are

NEW DOMED TOP RECYCLING CONTAINERSFROM WITT INDUSTRIES

ideal for facili-ties seekingcompl i ancewith green ini-tiatives, in-cluding hotellobbies, movietheatres, ex-ecutive offices, malls, restaurants,coffee shops and more.

For more information, contactWitt Industries at www.witt.comor e-mail: [email protected].

ENVIROMATE PRO AVAILABLE FROM RELIABLE

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information HotlineAfflinkPage 31Tel: (800) 222-5521Web: www.afflink.com

Armstrong Manufacturing Inc.Page 52Tel: (866) 627-6588www.armstrongmanufacturing.com

Atlas Graham Industries Co. Ltd.Pages 25 & 60Tel: (514) 685-8770Web: www.polti.ca

Buckeye International Inc.Page 57Tel: (314) 291-1900Fax: (314) 298-2850www.buckeyeinternational.com

Canadian Sanitation Supply Assoc.Page 63Tel: (866) 684-8273www.cssa.com

Cascades Tissue GroupPage 15Tel: (450) 444-6400Fax: (450) 444-6455www.cascades.com/tissuegroup

Chemspec HunnisettPage 24Tel: (416) 421-5212Fax: (416) 421-9884Web: www.chemspecworld.com

CleanTelligentPage 29Tel: (877) 272-4648Web: www.cleantelligent.com

Clorox Commercial SolutionsPages 5 & 11Tel: (905) 595-8211Fax: (905) 454-6670Web: www.clorox.com

Deb CanadaPage 22Tel: (888) 332-7627Web: www.debgroup.com

Dustbane Products Ltd.Page 19Tel: (613) 745-6861Fax: (613) 745-6232Web: www.dustbane.ca

Enviro-Solutions Ltd.Page 17Tel: (705) 745-3070Fax: (705) 745-7358Web: www.enviro-solution.com

FordisPage 34Tel: (877) 360-2552Web: www.fordis.ca

Gojo CanadaPage 13Tel: (800) 321-9647Web: www.GOJOCanada.ca

G.T. French Paper Ltd.Page 69Tel: (905) 574-0275Fax: (905) 574-7388Web: www.gtfrenchpaper.com

Jan-Mar Sales Ltd.Pages 36 & 37Tel: (416) 255-8535Fax: (416) 255-0820Web: www.jan-mar.com

Johnny Vac - Div. ofDistributions J. Beaulac Inc.Page 23Tel: 1 (800) 361-2043Fax: (514) 354-7137Web: www.johnnyvac.com

Karcher CanadaPage 61Tel: (888) 705-9444Web: www.karcher.ca

Marino Manufacturing Inc.Page 3Tel: (905) 669-9949Fax: (905) 669-5750Web: www.marinomop.com

NaceCare SolutionsPage 72Tel: (905) 795-0122Fax: (905) 795-0038Web: www.nacecare.com

Pak-It CanadaPage 55Tel: (800) 426-1127Web: www.pakit.com

Parall Ltée.Page 61Tel: (450) 687-6666Web: www.parallsan.com

Polti CanadaPage 21Tel: (514) 685-8770Fax: (514) 685-6275Web: www.polti.ca

PolykarPage 7Tel: (866) 765-9527Web: www.polykar.com

ProTeam Inc.Page 59Tel: (800) 541-1456Fax: (208) 377-3014Web: www.pro-team.com

Reliable CorporationPage 53Tel: (800) 268-1649Web: www.reliablecorporation.com

Riches & AssociatesPage 38Tel: (613) 720-4314Fax: (613) 834-3489www.janitized.com

Rubbermaid Commercial ProductsPage 2Tel: (905) 281-7418,Fax: (905) 279-3690www.rubbermaidcommercial.com

Spartan ChemicalPage 51Tel: (800) 537-8990Web: www.spartanchemical.com

Swish Quality Cleaning ProductsPage 64Tel: 1 (800) 461-7695Web: www.swishclean.com

Virox Technologies Inc.Page 71Tel: (905) 813-0110Fax: (905) 813-0220Web: www.viroxtech.com

V-TO Inc.Page 28Tel: (450) 774-6849Fax: (450) 774-4334Web: www.vto.qc.ca

Windsor IndustriesPage 10Tel: (800) 444-7654Fax: (866) 271-0520Web: www.windsorind.com

Wood WyantPage 65Tel: (450) 680-9731Web: www.woodwyant.com


ted as dashboards developed incollaboration with infectionpreventionists and infectious dis-ease physicians. Meaningful dia-logue among unit staff is thus ena-bled to foster improved compli-ance behaviour and patient safety.

“We have spent the past fouryears conducting research withglobal thought leaders and frontline infection preventionistsabout how to best monitor andimprove hand hygiene behav-iour in healthcare facilities,” saidPaul Alper, vice president, Strat-egy and Business Development,Deb Worldwide HealthcareInc. “As a result, we have devel-oped the DebMed Program, a

holistic solution to a problemthat has plagued the globalhealthcare community for 163years since Semmelweis firstproved the link between handhygiene and reduced deaths.”

According to Alper, Debbelieves “that real and sustain-able improvement comes fromwithin, which is why we basedour system on group monitor-ing as opposed to individual tag-ging and tracking.

“With the DebMed® Pro-gram, we enable healthcareworkers to have meaningful dia-logue that drives individual ac-countability and responsibilityfor compliance,” he said.

FIRST REAL-TIME HAND HYGIENE GROUPMONITORING SYSTEM INTRODUCED ISSA WELCOMES FIRST UK

DISTRIBUTOR GROUP MEMBER


Jangro is the largest net-work of independentjanitorial distributors cov-ering the United King-dom, Southern Ireland andthe Isle of Man, and is adynamic force in the clean-ing supply industry.

“Joining ISSA offers usan outstanding opportu-nity to replicate and growour success by forming al-liances with like-mindedjanitorial groups in conti-

nental Europe,” saidGilliard. “Our National Ac-counts Manager SteveCourtney and I are lookingforward to meeting andworking with our fellowISSA members.”

The Jangro network sup-plies premium quality clean-ing products via distributorsthat are strategically locatedto provide a speedy, efficientand caring personal servicetailored to clients’ needs.

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