sap cloud for sales - webinar

© 2013 Altevie Technologies s.r.l. All rights reserved.

Sap Customer On Demand E. Prudenzano

28/02/2014


Presentazione Altevie

Presentazione della soluzione

Demo

Q&A

Agenda – Customer on Demand

Focus – Business Layout


Presentazione della Soluzione


SAP Cloud forService

SAP Cloud forSocial Engagement

SAP Cloud forSales

SAP Social MediaAnalytics by NetBase

PROSPECT CUSTOMER PROMOTER

ENTERPRISE SOCIAL ● ANALYTICS ● MOBILE AND OFFLINE

SAP Cloud for Customer

RichInsights

SeamlessIntegration

IndustryContent

BeautifulUserExperience

http://help.sap.com/customer-od

http://help.sap.com/customer-od


Manage customer relationships on Windows, iPhone, BlackBerry, Android and iPad - anytime, anywhere

Increase productivity through access to real-time business information

Collaborate with sales team on important topics

Track Business Performance through real-time Analytics


C:/Documents and Settings/D045950/Desktop/WorkshopIsrael/Android/Android_Account.pptx


offline/OnDemand/SAP Sales OnDemand Mobile Access Demo (new).flv


offline/OnDemand/SAP Customer Insight for Sales OnDemand.mp4



Account Management & Intelligence

• Fast Account & Contact Updates

• 360 Customer Intelligence

Opportunity Management & Insight

• Easy Opportunity & Activity

• Competitor Insight

• Guided Selling

• Feeds, Followers & @mentions

• Internal, Customers, Partners

• Deal Sites

• Social Selling

Collaboration & Social

Real-Time Analytics

• Pre-built sales dashboards

• Configurable custom reports

• Account 360

• Mash-ups with SAP BW & Business Objects

Integration

• Pre-built integration with SAP ERP, SAP CRM, SAP JAM, SAVO, InsideView

• Mashups with most other apps

Mobility

• Complete mobile apps, no extra cost

• Support for iPad, iPhone, Blackberry & Android

Productivity & Personalization

• Flags

• Tags

• Shelf

• Workflow

• Quick Creates

• User-Defined Fields

Groupware Integration

• Robust, Full-Featured with 2-Way Sync

• Support for Microsoft Outlook and Lotus Notes


offline/OnDemand/SAP_Social_Customer_Engagement_OnDemand_Solution.mp4


offline/OnDemand/Setting Up E-mail Channels in SAP Customer OnDemand.mp4

offline/OnDemand/Setting Up E-mail Channels in SAP Customer OnDemand.mp4

offline/OnDemand/SAP Sales OnDemand Outlook Integration Demo (new).mp4

offline/OnDemand/SAP Sales OnDemand Outlook Integration Demo (new).mp4





offline/OnDemand/SAP Sales OnDemand Sales Automation Demo (new).mp4




offline/OnDemand/SAP Sales OnDemand Analytics Demo (new).flv

offline/OnDemand/SAP Sales OnDemand Analytics Demo (new).flv

offline/OnDemand/SAP Sales OnDemand ERP Integration Demo (new).flv

offline/OnDemand/SAP Sales OnDemand ERP Integration Demo (new).flv


Know your customers. Sell like the best. Engage to win.

SAP Cloud for Sales

Consumerized user experience with social collaboration

Deep customer insight

Complete mobile, out-of-the-box at no extra cost

Seamless back-office integration for quotes, orders & more

Industry editions

Boost sales effectiveness with a solution you’ll love to use






Intuitive service ticketing solution across any channel

Delight customers with great service experiences.

Native cross-enterprise collaboration

Rich service analytics

Solution finder with knowledge base integration

Seamless ERP & CRM integration for products, order status and more

SAP Cloud for Service



offline/OnDemand/Start Here for Service.flv

offline/OnDemand/Start Here for Service.flv


Customer engagement across social media and traditional channels.

Engage your audience sooner on the channels they choose.

SAP Cloud for Social Engagement

Routing and collaboration

Complete enterprise and social customer profile

Web portal and knowledgebase integration

Pre-built ERP & CRM integration for products, order status and more



offline/OnDemand/SAP new solution for social media.mp4

offline/OnDemand/SAP new solution for social media.mp4


Social media analysis to extract sentiment and opinion on any topic.

Gain rich insight into the attitudes and feelings of your audience.

SAP Social Media Analytics by NetBase

High accuracy and low spam with natural language processing

Flexible dashboards

Scheduled alerts

Open API and integrated with SAP Cloud for Social Engagement

offline/Social/SAP Social Media Analytics by Netbase - Demo.mp4

offline/Social/SAP Social Media Analytics by Netbase - Demo.mp4

offline/Social/Video - SAP SocialMedia Analytics by NetBase.mp4

offline/Social/Video - SAP SocialMedia Analytics by NetBase.mp4


Deep in functionalitySales On Demand


SAP Sales OnDemandSell more effectively with today’s empowered customers

Sales Productivity

Sales Process &

Intelligence

Analytics

CollaborationUser Experience

Integration

Customer OnDemand

ERP/CRM/BI




SAP Sales OnDemand:Microsoft Outlook Integration

Features and Benefits

Increase productivity with

convenient access to Sales

OnDemand customer

information and productivity

features within Outlook

Automatically sync emails,

appointments and tasks bi-

directionally – no double data

entry

Easily access key sales information in your favorite Office application


SAP Sales OnDemand:In-Context Social Collaboration


Use integrated Feed for Instant, efficient collaboration with team members and sales network

Crowdsource and share sales best practices, relevant information in context of accounts and opportunities

Plan and prepare for customer interactions more effectively

Connect with your team and sales network while on the road with support for mobile devices

Share relevant documents to support sales efforts

Collaborate more effectively with your team and sales network


SAP Sales OnDemand:Social Selling


Turn every cold call into a

warm introduction

Learn your customers’ key

concerns and hear what

they’re talking about

online

Engage with your

customers more

personally though social

media

Find warm leads faster & create conversations with impact


SAP Sales OnDemand:Insightful Sales Analytics


Track real-time sales performance with pre-built dashboards

Readily use embedded reports to track sales cycles, win/loss, revenue and competitive trends

Review forecasts and easily create configurable reports based on need

Identify key deals to focus on to make your number with what-if analysis

Dig deeper into data using Microsoft Excel add-in

Gain greater insight through integrated access to analyses done with SAP Business Warehouse

Real-time customer information and sales analytics


SAP Sales OnDemand:Native SAP ERP and CRM Integration


Provides sale professionals

with cost-effective, no-

hassle, access to Pricing,

Quotes, Sales Orders and

more through Native SAP

ERP integration

Extend investment with

collaborative, social sales

solution that natively

integrates to SAP CRM

Accounts, Opportunities,

Contacts and more

Get real-time back-office information from existing SAP investments


SAP Sales OnDemand:Prospecting and Leads


Create and track

marketing and

sales campaigns

Manage leads and

quickly convert to

opportunities

Assess campaign

performance and

lead quality easily

Grow your pipeline through effective campaigns and lead management


SAP Sales OnDemand:Accounts and Sales Intelligence


Manage accounts and related

information (opportunities,

activities, contacts, leads)

efficiently

Gain a 360-degree customer

view

Obtain additional customer

intelligence with InsideView

integration

Uncover new sales

opportunities quickly and

accelerate sales cycles

Make fast account updates and get complete customer insight


SAP Sales OnDemand:Personalization and Productivity


Drive rapid adoption via “consumerized” user experience

Access all the information you need quickly–available at a glance via Feed, Search, People, Navigation

Improve efficiency with quick-create and short-cut capabilities

Use the Shelf to quickly findpersonalized tagged and flagged items

Tailor experience to fit your sales needs with easy to implement field extensibility and re-labeling

Run in your local language (English, German, French, Spanish, Portuguese and Italian supported)

Engaging Experience designed for salespeople from the ground up


SAP Sales OnDemand:Opportunity Management

Features and Benefits Easily track opportunity

stage and status

Maintain account info, products, activities, competitors, documents and more quickly

Gain access to accurate ERP Pricing, Quotes, Sales Orders and more through native integration

Close deals faster using efficient sales team collaboration

Discover the right assets for each selling situation using SAVO integration

Comprehensive view of opportunity activities enables more effective selling


Demo


Storyboard / Il processo Sales

Mike Summer (SalesRep) riceve una mail da un cliente potenziale a

seguito di una fiera

Mike Summer crea il nuovo contatto e la relativa azienda tramite Outlook

sul CRM

Mike Summer crea «Lead» ovvero una iniziativa per approfondire le

esigenza del cliente

A valle degli approfondimenti Mike Summer converte il Lead in una

Opportunità

Mike Summer qualifica l’opportunità e dopo la trattativa la vince

Kate Jacob (SalesMan), manager di Mike Summer, verifica l’avanzamento

della pipe line e si esporta i dati in excel per una successiva analisi


Storyboard / L’interazione con i Social

Network

Twitter

Un cliente effettua una menzione su Twitter

Timmy Hardy analizza la propria coda di lavoro e prende in carico le richieste

Timmy Hardy risponde al tweet fornendo le informazioni necessarie

Facebook

Un cliente effettua un post su facebook


Timmy Hardy risponde al post fornendo le informazioni necessarie

Email

Un cliente invia una mail al supporto clienti


Timmy Hardy analizza la mail e, non trovando la soluzione la invia al secondo livello di supporto.


Sales On Demand On Boarding


SAP Sales OnDemand – Our ServicesC

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Alt

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Ro

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& R

esp

on

sib

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Scope

Standard

Onboarding

Premium

Onboarding

Standard Specialized

= Initial implementation or rollout = Extend the cloud solution= Plan the cloud strategy

Trial

Specialized

Onboarding

Cloud

PilotBusiness

Configuration

Experience

Expert

On

Demand

Add on

Services

…Expert

On

Demand

Expert

On

Demand


Q&A


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Contacts

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sap cloud for sales - webinar

Technology

altevie technologies

sap customer

sap sales ondemandsell

sales team

sap erp

sap crm

sap jam

sales networkcrowdsource