sap custom development - adfahrer speaker... · sap custom development ... best practice non core...

Klaus Skov Kristensen,

Custom Development Nordics

Stavanger 27. October 2011

SAP Custom Development Giving Our Customers First Mover Advantage

Agenda

1. About SAP Custom Development

2. Portfolio of Services and Solutions

3. Our Mobile Capabilities

4. Our Methodology and Global Delivery Model

5. Value to Our Customers

6. Appendix: List of Solutions Available

CIOs Embrace Custom Application Development

IDG Research, July 2010

About SAP Custom Development

• SAP Custom Development offers a comprehensive range of flexible development, support and project management services to:

• Extend and enhance SAP solutions

• Build new innovative business solutions

• Migrate legacy solutions to SAP

• Protect custom solutions with support options

• …and package some custom solutions for resale.

Where Custom Development - 80/20 rule....

Best Practice

Non Core Processes

Core Processes Own Practice /

Best Practice

Own Practice /

Custom

Development

Agenda







SAP Custom Development Offering From Unique Innovation to Standard Solutions

Custom Solutions

100% solution fit with customer-specific solutions

to address your unique and competitive

business needs.

Focused Business Solutions

Out of the box standard solutions that address

highly specialized business priorities of

targeted customer segments.

Repeatable Custom Solutions

Fast time-to-value with previously developed and

proven solutions that can be used as a starting

point in addressing unique business requirements.

Support

Protect your long-term solution investment

with support options.

Agenda







Key Mobility Trends Is Your Business Ready?

Numbers and types of

devices are changing

dramatically

1. IDC Forecast, 2. Forrester Forecast, 2010, 3. Gartner and Forrester Analyst Calls, 4. IDC / VDC

1.2 billion mobile enterprise

workers by 20131

46% of large enterprises supporting

personally-owned devices2

3 billion analyst predicted

smartphones or tablets in

3 years.

Mobility is driving the

“consumerization” of IT

75% of all workers will

be mobile by 2012

3X Large enterprises expect

to triple their smartphone

user base by 2015

27% of mobile addressable

market in 2015 is for

custom developed

mobile apps4

50% of organizations plan

to deploy mobile apps

in the next 12 months3

Increasing demand for

enterprise applications

The Mobile Challenge What Our Customers Are Asking For

• Mobilize core business processes by

• Extending mission critical business processes on the mobile client without the risk of harm to backend enterprise solutions

• Providing state of the art mobile applications adjusted to company-specific process requirements

• Delivering high-quality solutions built according to SAP development guideline

• Protecting the investment in enterprise mobility with support services

• Productizing and standardizing customer-specific mobile application

The Big Picture: Co-innovate with SAP in the Mobility Innovation Center

Your business users

tell us your needs

All experts in one

location

We deliver a

production-ready

solution tailored to

your business needs

Quality ensured by

SAP standards and

guidelines

Your end-user

validates prototype

Early validation by

shadowing end-users

We build mock-ups

and prototypes

End-user focused,

agile development

methodology for fast

time-to-market

We build mobile apps based on the Sybase Unwired Platform for the devices you use.

1 2 3 4

Mobile Innovation CenterTeam Set-up

– Example Mobile Team/ Unit Set-up: 8 experts for 1 App

– 2 UI/UX Designers

– 3 Native Developers

– 1 SUP Platform Architect

– 1 Backend Developer

– 0.5 Program Manager

– 0.2 Knowledge Manager

– 0.3 Quality Manager

– Supporting Units

– SAP Business & Industry Expert

– SYBASE Technology Expert

• Small cross functional teams collaborate to create mobile applications

• Faster time-to-market, leveraging agile development methodology with early and focused end-user validation though rapid prototyping

• Follows SAP mobility development methodology, standards and guidelines to ensure high-quality

Solutions Can be Productized as Standard SAP Software

• Depending on market need, some custom solutions are productized and made available as standard SAP mobile applications

Tailored to

your needs

Productized as SAP

standard mobile app

Productized for

further re-sale

You have first-mover

advantage and get your

mobile solution fast

You get a solution that is

supported as standard

SAP software

Agenda







Our Expertise Customer proximity

Local and language competency

Global collaboration

Time zones

Workload balancing thru 10 locations

Global

Coverage

Broad coverage with high flexibility

SAP Business Suite, SAP NetWeaver, technology platform, industries

Access to subject matter experts in SAP Development, SAP Active Global Support, SAP Consulting and partner community

Broad

Access

Industries: Automotive, Banking, Consumer Products, High Tech, Oil and Gas, Public Sector and Utilities

Technologies: Mobility, HANA and many more

LOB’s: Financials, Resource and Project Management, Solution Configuration, Supply Chain Management, Transportation Management

Focused

Expertise

Committed to Quality

• Our Commitment to Quality

• All custom development projects are delivered according to standardized processes defined in the SAP Custom Development Methodology.

• It is part of the Quality Management System of SAP Development which is regularly certified for ISO 9001:2008 compliance

• And is tailored for developing unique, individualized, customer-specific solutions

The SAP ISO 9001: 2008 certification reflects our commitment to delivering high quality solutions to

our customers.

Proven Development Methodology

Follows SAP development methodology and standards to ensure high quality and protect upgradeability

Mitigates business and technical risk by synchronizing custom solutions with the SAP solution strategy

Ensures service flexibility and reduced delivery costs with world-class, high-quality and distributed development

Experienced in traditional waterfall and agile development methodologies

Go Live

Project, Quality and Risk Management

Close and Continuous Customer Collaboration

Solution

Definition Support *

Development

and Test

Customer

Acceptance &

Delivery

Implemen-

tation *

* Every project covers solution definition thru customer acceptance. Additional services available for

implementation, knowledge transfer and support.

Fully Integrated Into Your Implementation Strategy

Implementation Teams Development Teams

Development Project Implementation Project

Project Manager Project Manager

Executive Sponsors

Steering Committee

SAP Active Global Support

CUSTOMER

Program Manager

SAP Partner SAP

Standard

Development

Agenda






© 2011 SAP AG. All rights reserved. 27

• Worldwide leader of industrial off-highway machinery and components needed to transform their business model from components supplier to highly configurable products supplier.

• Developed customized solution to better manage their configure-to-order quotes and sales orders

• Increased quote and sales order accuracy to 98%

• Eliminated manual validation processes

• Rapid 2-phase deployment: 4-6 month solution development, 3-4 month implementation

• 100% • delivery on business needs to improve configure-to-order operations

• 98% • reduction in sales cycle for custom orders (from 4 weeks to 4 hours)


• World’s 5th largest auto company needed to respond faster to global market pressures through better decision-making, and reduce risk by leveraging real-time data.

• More flexibly process large amounts of data in real-time for better decision making and faster market response

• Substantial time savings due to higher system performance

• Reduction of errors in the manufacturing process

• Completed project within 9 months

• Real-time data for efficient strategy management

• 99% • error-free operation with improved data precision


• World-leading supplier of wind turbines and related services needed to increase efficiency in personnel planning and optimize overall resource management to increase level of service.

• Leveraged pre-built, market-proven solution to manage and optimize resource planning

• Easier acquisition of new installation and service contracts

• Completed project in 7 months using development expertise and services

• 15% • less effort in back office processes

• 1.5 • year ROI because of effort reduction and error-free

service requirement analysis

WIND

Value of SAP Custom Development

Unparalleled Experience

35+ years in developing mission-critical

business solutions

Expertise in every industry and solution area

1000+ dedicated employees

Access to 12,000+ developers globally

Protect Your Investment

Mitigating risk by synchronizing custom solutions with standard release strategy

Ensuring high quality and protecting future upgradability by following SAP’s proven development methodologies and standards

Continuous Support

Comprehensive support services to protect

custom solution investment

Ensuring your custom solutions can evolve with

changing business needs

Minimizing risk during upgrades and application

of support packages

Driving down development maintenance costs

Business Growth and Innovation

Increase ROI and reduce operating costs by driving

more value out of your existing SAP investment

Provide 100% SAP solution fit

Speed to value with pre-built, proven and packaged

solutions to address highly specialized needs

Establish a trusted partnership with a financially

stable and market viable development partner

Agenda






Portfolio of Focused Business Solutions

Description Industry Application Area Region

Focused Business Solutions

SAP Pricing & Costing for Utilities

Multi division (electricity, gas) solution for calculation of

quotation prices during the quotation process in ‘SAP for

Utilities’

Utilities SAP CRM Global

SAP Business Process Tracking

for Utilities

Add-on to SAP Netweaver that offers business oriented process monitoring in order to increase customers process efficiency and effectiveness

Utilities SAP NetWeaver Germany and

other

SAP Multi Resource Scheduling Manage staffing requirements with a graphical planning

board

IM&C, Services,

Utilities etc. SAP ERP Global

SAP Public Budget Formulation Manages the performance-based budgeting process Public Sector SAP NetWeaver Focus AME

SAP Payment Engine SAP Payment Engine supports the end-to-end process for

interbank & customer-to-bank payments Banking SAP NetWeaver Global

SAP Trade Promotion

Optimization

The solution enables customers to predict and simulate pricing and merchandising decisions to improve promotion outcomes and to maximize trade fund utilization

Consumer industries

SAP CRM Global

SAP Connector to eBAgent

PI based solution to integrate Corporate ERP with Japanese Banks via PI-eBAgent-ANSER network for the payment business operations

Cross SAP NetWeaver PI Japan

SAP Application Interface

Framework

Framework for development of customer-specific interfaces and related monitoring / error handling for business users

Cross SAP NetWeaver / PI Global

Portfolio of Adaptable Custom Solutions Description Industry Application Area Region

Adaptable Custom Solutions

SAP Railcar Management

Component* Efficient management of rail operations

Chemical, Oil & Gas, Mining,

Mill Products

SAP ERP,

SAP SCM

Global, with

AME focus

Order Engineering Workbench Optimize the engineer to order process in

discrete manufacturing

IM&C, Aerospace &

Defense, High Tech. SAP ERP Global

Energy Portfolio Management Enable companies to forecast and trade energy Utilities IS Utilities EMEA

Energy Calculation for Gas

Consumption

Compliance to new legal requirements about the

process of financial reporting to end customers in

the gas division

Utilities IS Utilities Germany

Stock Balance Management

Trigger and monitor stock transfers between

store outlets based on actual sales figures to

optimize sales

Consumer Products, Retail SAP ERP, IS Retail Global, with

EMEA focus

Retail Store Clustering

Solution for grouping stores both at brand and

assortment level based on a sophisticated KPI

determination and weighting logic for planning

and allocation processes

Consumer Products,

Retail

SAP ERP, IS

Retail Global

Automated Store Allocations

Automatically generate allocation tables for

distribution centers based on a sophisticated KPI

determination and weighting logic for planning

and allocation processes

Consumer Products,

Retail

SAP ERP, IS

Retail Global

Fundraising Management

Intuitive, easy-to-use tool fro processing and

managing fundraising tasks at universities or

NGOs

Public Sector, Education SAP CRM Global

US focus

Online Application Processing for

Public Sector

Portal based application to support EU-Services

Directive/ European Law Public Sector SAP CRM EMEA

Portfolio of Repeatable Custom Solutions

Description Industry Application Area Region

Repeatable Custom Solutions

Locomotive Management This solution supports customers in the rail industry in managing their locomotive power fleet.

Transportation, Chemical,

Oil & Gas

SAP ERP,

SAP SCM Global

IDEX for Swiss electric companies

Solution to support suppliers and distributors in the Swiss market to easily and automatically exchange data when customers move in or out of their homes or places of business or change suppliers.

Utilities SAP ERP IS-U Switzerland

and other

Insurance Accounting

Centralized accounting infrastructure for the

insurance industry supporting accounting-related

transactions such as policy premiums and losses,

and periodic accounting events such as accruals.

Insurance SAP ERP, SAP for

Financial Services Global

SAP BCM, option for multisystem

payment consolidation

Solution to integrate payment processes from

external SAP systems as well as from non-SAP

systems into the SAP BCM process chain.

Cross SAP ERP,

SAP BCM Global

Who to contact

Klaus Skov Kristensen

Engagement Manager Nordics

SAP Custom Development SAP Denmark

Lautrupsgade 11

2100 København Ø

T +45 39 13 30 00

F +45 39 13 30 01

M +45 29 23 34 03

E [email protected]

www.sap.com

Or your:

Account Executive

Services Account Manager

mailto:[email protected]

Thank You!

Proven Development Methodology Aligned with the ASAP Methodology

Go Live

Project, Quality and Risk Management

Close and Continuous Customer Collaboration

Solution

Definition Support

Development

and Test

Customer

Acceptance &

Delivery

Implemen-

tation

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