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SAP Innovation Summer Camp Come with a Curiosity Leave with a Plan July 12 - 13, 2012 | SAP Americas HQ www.sap.com/sapsummercamp

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Page 1: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

SAP Innovation Summer Camp

Come with a Curiosity – Leave with a Plan

July 12 - 13, 2012 | SAP Americas HQ

www.sap.com/sapsummercamp

Page 2: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 2

Disclaimer

This presentation outlines our general product direction and should not be relied on in

making a purchase decision. This presentation is not subject to your license agreement

or any other agreement with SAP. SAP has no obligation to pursue any course of

business outlined in this presentation or to develop or release any functionality

mentioned in this presentation. This presentation and SAP's strategy and possible

future developments are subject to change and may be changed by SAP at any time for

any reason without notice. This document is provided without a warranty of any kind,

either express or implied, including but not limited to, the implied warranties of

merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no

responsibility for errors or omissions in this document, except if such damages were

caused by SAP intentionally or grossly negligent.

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Infrastructure Track Manage and Monitor the SAP Landscape on Virtualization and Cloud Infrastructures

Page 4: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 4

Agenda

Methodology – preparation of operational readiness

Use cases addressed by SAP Tools

Management and provisioning of existing SAP solutions in virtualized landscapes

Monitoring virtual platforms with SAP Solution Manager

IT Infrastructure Management with SAP Solution Manager

Performance and scalability in virtual landscapes

Page 5: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 5

Arc

hit

ectu

re

Infr

astr

uctu

re

Op

era

tio

nal

Read

iness

Perf

orm

an

ce

Scala

bilit

y

Cloud Enablement Roadmap Overview about a possible cloud enablement project

Pro

ject

Mg

mt.

Concept &

Project Setup

Mig

rati

on

Tasks

Project definition

Detailed target SAP landscape definition

Detailed technical infrastructure definition

Performance Baseline - KPI

Sizing

Source Scalability check

Inventory

Blueprint

Q – Gate Def.

Detailed Migration plan

Detailed test planning

Realization

Q-Gate management

Infrastructure setup & configuration

Pro

ductio

n c

ut-

over

Performance Optimization + Verification

Operations procedures

Post

Go-Live

Tool implementation

Trainings

SLA verification

Performance

Monitoring

Performance

Optimization

Operations handover to new technology

Procedures

Tools

Roles & Skills

Definition of future concept

Operations procedures

Tool roadmap

Roles & Skills, training plan

Project tracking

Issue tracking

Sandbox Migrations

Clo

ud E

nable

ment

Pla

nnin

g S

erv

ice

mig

ration s

cope,

arc

hitectu

re a

nd t

echnic

al in

frastr

uctu

re

Detailed Migration Method definition

Cut-over rehearsal

Performance, HA, Sec. tests

Migration of non-prod systems

Test Material Development

Management Monitoring Infrastructure Discovery & Management, CMDB, SAP Solution Manager Integrated

Topics covered in this session

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© 2012 SAP AG. All rights reserved. 6

Operational Readiness Cloud Enablement Typical Approach

Approach

For achieving operational readiness, the following sequence of steps is recommended:

(1) Conduct a first “Operational Readiness Workshop”

This Workshop comprises the following elements

o Inventory of the current operations skills and practices

o Knowledge transfer about infrastructure operations (principles, tools, best practices)

o Joint definition of a customer-specific operations concept

(2) Define and agree a plan for up-skilling as well as for implementing new tools and

procedures

(3) Execute the plan (leveraging the MaxAttention / ActiveEmbedded Support team)

Page 7: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 7

Security

Administration

Procedures

Administration

Tools

Monitoring

Backup /

Restore

Responsibilities

Skills Scripts

• Review of security settings according to company security

guidelines

• Adaption of customer

specific

maintenance

scripts

• Native

expert tools

Operational Readiness Concept & Project Setup - Influencing Factors

• Adaption of daily and

ad-hoc administration

routines

• Review of backup & restore

procedures according to business SLAs

• New platform

monitoring and

troubleshooting

procedures; Integration

into central alerting

• Additional /

different tasks

• New platform administration

knowledge required

DB Tools

DB Procedures

People

Page 8: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 8

Different Layers of IT Solutions End-to-End Management and Monitoring

Solutions

Business Processes

Business Process Steps

End-Users & Technical Scenarios

Products & Product Instances

Interfaces & Jobs

Applications & Systems

Databases & Operating Systems

Physical & Virtual Hosts

Printers

Disks & Storage

Network devices

Infrastructure

Layer

Application

Layer

Business

Process

Layer

ABAP J2EE

End-to-End Methodologies for Management and

Monitoring required across all layers

Page 9: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 9

SAP Management and Monitoring Approach

Storage Network Server

Virtualization Cloud OS

Infrastructure

Management

and Monitoring (management and

monitoring of single

component)

SAP

SAP Management and Monitoring (management and monitoring of SAP solutions) Tool Interfaces

(e.g. backint)

Co

mp

on

en

t

Inte

rfa

ce

s

(e.g

. hosta

gent)

Business Processes

Manage SAP solutions and integrate IT-infrastructure components and

existing mgmt. capabilities to optimize management of entire stack

Page 10: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 10

Customer Transformation Path

Physical Servers Private Cloud

Public Cloud

Virtual Servers

Customers looking for management concepts

covering all technology concepts .

Page 11: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 11

Requirements for Cloud Enablement It‟s not all about tools!

Tooling Content Services

Follow the Cloud Enablement Roadmap

Page 12: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 12

Agenda

Methodology – preparation of operational readiness

Use cases addressed by SAP Tools

Management and provisioning of existing SAP solutions in virtualized

landscapes

Monitoring virtual platforms with SAP Solution Manager

IT Infrastructure Management with SAP Solution Manager

Performance and scalability in virtual landscapes

Page 13: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 13

Arc

hit

ectu

re

Infr

astr

uctu

re

Op

era

tio

nal

Read

iness

Perf

orm

an

ce

Scala

bilit

y

Cloud Enablement Roadmap Overview about a possible cloud enablement project

Pro

ject

Mg

mt.

Concept &

Project Setup

Mig

rati

on

Tasks

Project definition

Detailed target SAP landscape definition

Detailed technical infrastructure definition

Performance Baseline - KPI

Sizing

Source Scalability check

Inventory

Blueprint

Q – Gate Def.

Detailed Migration plan

Detailed test planning

Realization

Q-Gate management

Infrastructure setup & configuration

Pro

ductio

n c

ut-

over

Performance Optimization + Verification

Operations procedures

Post

Go-Live

Tool implementation

Trainings

SLA verification

Performance

Monitoring

Performance

Optimization

Operations handover to new technology

Procedures

Tools

Roles & Skills

Definition of future concept

Operations procedures

Tool roadmap

Roles & Skills, training plan

Project tracking

Issue tracking

Sandbox Migrations

Clo

ud E

nable

ment

Pla

nnin

g S

erv

ice

mig

ration s

cope,

arc

hitectu

re a

nd t

echnic

al in

frastr

uctu

re

Detailed Migration Method definition

Cut-over rehearsal

Performance, HA, Sec. tests

Migration of non-prod systems

Test Material Development

Management

Topics covered in this session

Page 14: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 14

SAP NetWeaver Landscape Virtualization Management (LVM) Architecture

SAP NetWeaver Landscape Virtualization Management (LVM)

software

Virtualization

Connect

Applications

SAP Solutions

Ap

pli

ca

tio

n

Co

nn

ec

t

OS Connect Storage Connect

Attach/Detach Cloud Connect Custom Exit

Op

en

AP

I

Virtual Appliance

Non-SAP

Management

Frameworks

Partner

Framework

IT-Infrastructure

Private

Cloud

Public

Cloud

Hybrid

Virtualization Storage Physical

Resources Network

SAP Solution

Manager

SAP Solution

Manager

Ap

plic

atio

n

Co

nn

ec

t

This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,

either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Storage Connect

Clone

More information SAP Note 1611875

Page 15: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 15

Application

Operating System

Hardware

Application

Operating System

Hardware

Virtualization Options

Application

Operating System

Hardware

Server Virtualization

Application Virtualization

SAP Application Decoupled from OS SAP Application Coupled with OS

Without

Partner

Virtualization

Technology

With Partner

Virtualization

Technology

Server Virtualization

• Single Instance

Start / Stop

• Mass Operations

Start / Stop

• Single Instance

Start / Stop /

Relocate

• Mass Operations

Start / Stop /

Relocate

• Single Instance

Start / Stop

• Mass Operations

Start / Stop

• VM relocate

• Single Instance

Start / Stop /

Relocate

• Mass Operations

Start / Stop /

Relocate

• VM relocate

Application

Operating System

Hardware

Application Virtualization

Page 16: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 16

Deploy

Operate

Require- ments

Optimize

Build & Test

Design

Customer

IT business

solution

life cycle

SAP NetWeaver Landscape Virtualization Management Functional Overview

SAP system cloning

Automate creation of test or training

systems from production systems in

short time frame

SAP system copy

Provide new SAP development or

quality assurance systems for

transport landscape in an end to end

process

Automated capacity

management

Automate load balancing of SAP

application resources, with no user

intervention required, to better map

resources to changing business and

IT needs. Eg. Month or year-end

processes.

Custom operation / Custom service

framework

Include non-SAP applications and scripts in a

protected and transparent way -- for more

centralized management of mixed environments.

Management and Visibility

in all virtual layers

Landscape map gives perfect insight

into each virtual layer of IT

infrastructure stack, plus trigger VM

migration.

SAP Systems Management

Controlled start, stop and relocate

management with single instances or

with mass operations

Dialog Instance Provisioning

Deploy and un-deploy dialog instances on

demand.

Page 17: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 17

Use case OS and physical server maintenance Relocate SAP instance & VM

Use Case OS maintenance

Relocate on application virtualization level

SAP instance is relocated from one running OS to another running OS

Instance stop is required

SAP instance needs to run on logical hostnames and using central storage

Possible to relocate from virtual machine to physical server (& vice versa)

Use Case physical server maintenance

Relocate on virtual machine (e.g. hypervisor) level

Virtual machine including SAP instance is relocated across physical servers

Online migration

Just possible within the virtualization partners technology stack

Page 18: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 18

Server Virtualization options for SAP customers

On-Premise

Application

Operating System

Hardware

More information: http://www.sdn.sap.com/irj/sdn/virtualization

Server Virtualization

Application Virtualization

Server

Partitioning

Hypervisor

Virtualization

OS Virtualization

Application

Virtualization

Page 19: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 19

Use case maintenance weekend Controlled mass stop of SAP instances

Use Case prepare for maintenance weekend

Controlled mass stop of all SAP instance in the datacenter

Managed stop

Inner- and inter system dependencies are taken care of

Procedure can be stopped and started again

Page 20: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 20

Use Case: Mass Operations

A02 DB

A02 CI

SSH Daemon SM1 depends on MS6 DB

SM1 Non SAP

SID

SID

SID

SID

SAP NetWeaver LVM

Page 21: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 21

Use Case: Mass Operations

A02 DB

A02 CI

SM1 Non SAP

SID

SID

SID

SID

SAP NetWeaver LVM

2. Non-SAP system AP1 and MS6 CI is

stopped first

3. MS6 DB is stopped last

1. Landscape Virtualization

Management (LVM) triggers

MS6 to stop

Page 22: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 22

Use Case: Mass Operations

SID

SID

SID

SID

SAP NetWeaver LVM

All other systems in the

landscape are stopped in

parallel in the right sequence

Page 23: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 23

Project “Titanium”

Provides access to a central

library of pre-configured SAP

software appliances

SAP internal project

Manage virtual appliances and

templates in a repository

Access images (appliances)

published by SAP from the cloud via

self-service portal

Provision instances from images

provided by SAP into your own

public cloud account

Monitor usage and billing at the user

level

Page 24: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 24

Use case training system Provisioning of a training system in public cloud

Use Case provisioning of a training system in the public cloud

SAP internal project to provision preinstalled SAP images in short time

SAP internally used for training and test systems

SAP images need to be preinstalled and moved as templates into the cloud

Page 25: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 25

Agenda

Methodology – preparation of operational readiness

Use cases addressed by SAP Tools

Management and provisioning of existing SAP solutions in virtualized landscapes

Monitoring virtual platforms with SAP Solution Manager

IT Infrastructure Management with SAP Solution Manager

Performance and scalability in virtual landscapes

Page 26: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 26

Arc

hit

ectu

re

Infr

astr

uctu

re

Op

era

tio

nal

Read

iness

Perf

orm

an

ce

Scala

bilit

y

Cloud Enablement Roadmap Overview about a possible cloud enablement project

Pro

ject

Mg

mt.

Concept &

Project Setup

Mig

rati

on

Tasks

Project definition

Detailed target SAP landscape definition

Detailed technical infrastructure definition

Performance Baseline - KPI

Sizing

Source Scalability check

Inventory

Blueprint

Q – Gate Def.

Detailed Migration plan

Detailed test planning

Realization

Q-Gate management

Infrastructure setup & configuration

Pro

ductio

n c

ut-

over

Performance Optimization + Verification

Operations procedures

Post

Go-Live

Tool implementation

Trainings

SLA verification

Performance

Monitoring

Performance

Optimization

Operations handover to new technology

Procedures

Tools

Roles & Skills

Definition of future concept

Operations procedures

Tool roadmap

Roles & Skills, training plan

Project tracking

Issue tracking

Sandbox Migrations

Clo

ud E

nable

ment

Pla

nnin

g S

erv

ice

mig

ration s

cope,

arc

hitectu

re a

nd t

echnic

al in

frastr

uctu

re

Detailed Migration Method definition

Cut-over rehearsal

Performance, HA, Sec. tests

Migration of non-prod systems

Test Material Development

Monitoring

Topics covered in this session

Page 27: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 27

System Monitoring with SAP Solution Manager 7.1 General Scope and Benefits

Scope • Status overview of all technical systems, including their instances, databases

and hosts

• Drill down from status overview information to single metrics and events

• Visualize metrics and events including their thresholds and current rating or

value

• Jump-in capability into metric reporting including zoom functionality and detail

information

• Mass configuration by using preconfigured templates which can be

furthermore extended

• Central maintenance of configuration and automatic distribution to the

landscape

• Direct access to additional landscape information

Benefits • Lowered TCO by central landscape aware mass configuration

• Seamless integration with Alert Inbox

• Central administration and self-monitoring of infrastructure

The central system monitoring in SAP Solution Manager 7.1 builds the foundation for a reliable and stable operation of

complex heterogeneous system landscapes, as well as their instances, databases and hosts. Central configuration capabilities

in conjunction with system landscape aware predefined monitoring templates significantly reduce the TCO for the configuration

and operation of the infrastructure.

Page 28: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 28

System Monitoring with SAP Solution Manager 7.1 Montoring of Virtualized Platforms

Virtual platforms monitored in SAP Solution Manager

Integrated in End-to-End monitoring

Performance metrics & technical information of virtualization technology

Page 29: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 29

Landscape scenarios Where to install an agent?

PhyHost2 PhyHost3

LHost1 LHost2 LHost3

PhyHost1

C1 C2 C3 C4 C5 C6

cluster

One Diagnostics Agent per “managed

host” represented by physical or

logical host name

One SAP Host Agent per physical

host

One Diagnostic Agent can support

multiple managed system

components running on the same

named host

C7 C8

Diagnostics Agent

Managed Component

SAP Solution

Manager

SAP HostAgent

SAP Host

Agent

Diagnostics

Agent 1

SAP Host

Agent

Diagnostics

Agent 2

Diagnostics

Agent 4

Diagnostics

Agent 3

SAP Host

Agent

Diagnostics

Agent 1

H!

D1

Page 30: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 30

Use case monitoring Monitoring of virtual machines

Use Case monitoring of utilization of a virtual machine

SAP Solution Manager provides monitoring data of the virtual landscape

Integrated in Technical Monitoring in Admin Work Center

Page 31: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 31

Agenda

Methodology – preparation of operational readiness

Use cases addressed by SAP Tools

Management and provisioning of existing SAP solutions in virtualized landscapes

Monitoring virtual platforms with SAP Solution Manager

IT Infrastructure Management with SAP Solution Manager

Performance and scalability in virtual landscapes

Page 32: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 32

Arc

hit

ectu

re

Infr

astr

uctu

re

Op

era

tio

nal

Read

iness

Perf

orm

an

ce

Scala

bilit

y

Cloud Enablement Roadmap Overview about a possible cloud enablement project

Pro

ject

Mg

mt.

Concept &

Project Setup

Mig

rati

on

Tasks

Project definition

Detailed target SAP landscape definition

Detailed technical infrastructure definition

Performance Baseline - KPI

Sizing

Source Scalability check

Inventory

Blueprint

Q – Gate Def.

Detailed Migration plan

Detailed test planning

Realization

Q-Gate management

Infrastructure setup & configuration

Pro

ductio

n c

ut-

over

Performance Optimization + Verification

Operations procedures

Post

Go-Live

Tool implementation

Trainings

SLA verification

Performance

Monitoring

Performance

Optimization

Operations handover to new technology

Procedures

Tools

Roles & Skills

Definition of future concept

Operations procedures

Tool roadmap

Roles & Skills, training plan

Project tracking

Issue tracking

Sandbox Migrations

Clo

ud E

nable

ment

Pla

nnin

g S

erv

ice

mig

ration s

cope,

arc

hitectu

re a

nd t

echnic

al in

frastr

uctu

re

Detailed Migration Method definition

Cut-over rehearsal

Performance, HA, Sec. tests

Migration of non-prod systems

Test Material Development

Infrastructure Discovery & Management, CMDB, SAP Solution Manager Integrated

Topics covered in this session

Page 33: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 33

SAP IT Infrastructure Management

Smooth integration of infrastructure management into Application Lifecycle

Management

Scalable extension for SAP Enterprise Support customers

Expand SAP Solution Manager usage to proactive infrastructure monitoring

and alerting

Enable IT Service Management for Infrastructure components

One common platform to discover and manage heterogeneous technical

infrastructures

Foundation for running IT like a business

• Enable the full asset lifecycle from order to phase out

• Use ITIL-compliant SAP Solution Manager processes with full access to CMDB

• Optimize the usage of IT resources with optional integration into project and portfolio

management

Page 34: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 34

Expanding the Value of SAP Enterprise Support

With SAP IT Infrastructure Management

IT Infrastructure

Management

Business Process

&

Application Management

SAP non SAP

SAP Enterprise Support customers can extend Application Lifecycle Management

seamlessly with IT infrastructure management.

SAP Solution Manager 7.0

SAP Solution Manager 7.1

SAP Solution Manager 7.1

+ SAP IT Infrastructure Management

Ap

pli

ca

tio

n L

ife

cyc

le

Ma

na

gem

en

t

Page 35: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 35

Different Layers of IT Solutions

Solutions

Business Processes

Business Process Steps

End-Users & Technical Scenarios

Products & Product Instances

Interfaces & Jobs

Applications & Systems

Databases & Operating Systems

Physical & Virtual Hosts

Printers

Disks & Storage

Network devices Infrastructure

Applications

Business

Processes

ABAP J2EE

Page 36: SAP Innovation Summer Camp Come with a Curiosity – …fm.sap.com/data/UPLOAD/files/09Infrastructure Track_Manage_and... · SAP Innovation Summer Camp Come with a Curiosity ... Methodology

© 2012 SAP AG. All rights reserved. 36

Configuration Management with SAP Solution Manager

Infrastructure

Applications

Business

Processes

ABAP J2EE

SAP delivers templates in the Business

Process Repository, customers maintain

business processes in Solution Directory

Systems are registered in System

Landscape Directory and synced to

Landscape Management Database, where

customers can use SAP delivered

templates or deep model applications

own applications

Infrastructure components are auto-

discovered by SAP IT Infrastructure

Management CMDB and automatically

linked to systems in Landscape

Management Database

This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,

either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

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© 2012 SAP AG. All rights reserved. 37

Closing the gap between Enterprise Architects and

Infrastructure Operations

Infrastructure

Applications

Business

Processes

ABAP J2EE

Infr

astr

ucu

tre

Op

era

tio

ns

En

terp

rise A

rch

itect

Enterprise Architects model business

processed with BPM tools (like ARIS,

Solution Manager,…)

Modeling stops on system level

CMDB‟s provide auto discovery of

infrastructure with inventory management.

Modeling stops at physical server level in

CMDB

?

How to close the gap between

infrastructure and enterprise architects?

Configuration Management with SAP Solution

Manager provides single source of truth

This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind,

either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

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© 2012 SAP AG. All rights reserved. 38

Impact Analysis Example

Host 1

FIN

Host 2 Host 1 Host 2

Invoice

Printer

DB App

Serv1

App

Serv2

App

Serv3 DB

Host 1 Host 2

Invoice

Printer

FIN

Invoice

Printer

Conventional CMDB approach Using deep modeling with SAP

Configuration Management

?

CMDB

BPM

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© 2012 SAP AG. All rights reserved. 39

SAP IT Infrastructure Management on SAP Solution

Manager 7.1

Modelling of IT infrastructure components within SAP Solution Manager

Agentless auto discovery based on technology & functionality provided by REALTECH

Storage of modelling data in REALTECH„s Configuration Management Database (CMDB) including integration in SAP Solution manager

Integration in IT Service Management on SAP Solution Manager for

Incident & Problem Management (e.g. End-User issues with dektop PC)

Request for Change & Change Management (e.g. Deployment of firmware to network infrastructure)

Integration in End-to-End Monitoring & Alerting on SAP Solution Manager

Integration of alerting data for IT infrastructure (e.g. availability of network devices)

Visualization of IT infrastructure components in context of influenced systems, databases and hosts

Business Process

Applications

Infrastructure In

cid

ent,

Pro

ble

m &

Change

Monitoring &

Ale

rtin

g

Model business process

based on delivered

templates

Deep modeling of systems,

instances, hosts,… out of the

box for SAP & manually non-

SAP

Auto Discovery of Hosts, Printers,

Storage, Network with SAP

Infrastructure Management

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© 2012 SAP AG. All rights reserved. 40

What is the Product/Solution?

SAP IT Infrastructure Management consists of functional areas:

Infrastructure Discovery and Management

Printers, routers, switches, PCs

Dependencies and topologies in the network

Real-time information on infrastructure components and their status

CMDB

Asset- and inventory data

Database for configuration items, relations and dependencies

Normalized data for faster integration and evaluation

Integration to SAP Solution Manager added with SAP Enterprise Support

Direct access of data from SAP Solution Manager

Incident, problem, change linked to infrastructure information

Enhanced monitoring information inside SAP Solution Manager

Based on technology and functionality from REALTECH‟s theGuard!

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Real-time Access to all your Device Types

Product Specific Module for all common Device Types

Consistent look & feel and intuitive handling via graphical display

Support of all standard and proprietary Management Information Bases

Support of the most important management protocols (SNMP, CIM, WMI/WBEM)

Development of new Product Specific Modules at a standard rate

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Easier Network Management and Planning

Topology Overview

Visual Assisted Analysis

Overview of distributed

Networks

System Network Status

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Easier Network Management and Planning

Topology Overview

Visual Assisted Analysis

Overview of distributed

Networks

System Network Status

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Manage your Network Configuration with Provisioning

Network Device Provisioning

Distribute changes to all your active

network devices

Collect configuration of all your active

network devices

Compare configuration history with

current configuration

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Agenda

Methodology – preparation of operational readiness

Use cases addressed by SAP Tools

Management and provisioning of existing SAP solutions in virtualized landscapes

Monitoring virtual platforms with SAP Solution Manager

IT Infrastructure Management with SAP Solution Manager

Performance and scalability in virtual landscapes

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Arc

hit

ectu

re

Infr

astr

uctu

re

Op

era

tio

nal

Read

iness

Perf

orm

an

ce

Scala

bilit

y

Cloud Enablement Roadmap Overview about a possible cloud enablement project

Pro

ject

Mg

mt.

Concept &

Project Setup

Mig

rati

on

Tasks

Project definition

Detailed target SAP landscape definition

Detailed technical infrastructure definition

Performance Baseline - KPI

Sizing

Source Scalability check

Inventory

Blueprint

Q – Gate Def.

Detailed Migration plan

Detailed test planning

Realization

Q-Gate management

Infrastructure setup & configuration

Pro

ductio

n c

ut-

over

Performance Optimization + Verification

Operations procedures

Post

Go-Live

Tool implementation

Trainings

SLA verification

Performance

Monitoring

Performance

Optimization

Operations handover to new technology

Procedures

Tools

Roles & Skills

Definition of future concept

Operations procedures

Tool roadmap

Roles & Skills, training plan

Project tracking

Issue tracking

Sandbox Migrations

Clo

ud E

nable

ment

Pla

nnin

g S

erv

ice

mig

ration s

cope,

arc

hitectu

re a

nd t

echnic

al in

frastr

uctu

re

Detailed Migration Method definition

Cut-over rehearsal

Performance, HA, Sec. tests

Migration of non-prod systems

Test Material Development Performance and Scalability

Topics covered in this session

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Performance & Scalability Overview

Establish performance

baseline

Workload analysis

Overall resource consumption

What are the top consumers

What are the current end-to-end

response times for users?

What is the current duration for

business-critical background

jobs?

During migration

Tune the system for the new DB

single user monitoring / load testing

Post Go-Live

Re-establish performance baseline

Define Guiding principles

Non-regression for end users

and business processes

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Sources

• VMware:

http://www.vmware.com/pdf/vsphere4/r40/vsp_40_config_max.pdf and

http://www.vmware.com/pdf/vsphere5/r50/vsphere-50-configuration-maximums.pdf

Product Max. logical

CPUs (Cores)

per Host

Max.

vCPUs

per VM

Max.

Memory

per Host

Max. Memory

per VM

VMware vSphere 4 64 8 1 TB 255 GB

VMware vSphere 5 160 32 2 TB 1 TB

Virtualization Limits Customer Workshop Example x86_64-based Virtualization

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Sources

• Citrix: http://support.citrix.com/article/CTX123996

• RedHat: http://www.redhat.com/rhel/virtualization/compare/

• Novell: http://www.suse.com/documentation/releasenotes/i386/SUSE-SLES/11-

SP1/#KvmLimits

Product Max. logical

CPUs (Cores)

per Host

Max.

vCPUs

per VM

Max.

Memory

per Host

Max. Memory

per VM

Citrix XenServer 6.0 64 8 512 GB 32 GB

RedHat 5 RHEL X64 - XEN 160 32 N/A 64 GB

RedHat 6 RHEL X64 - KVM 160 64 2 TB 512 GB

SUSE Linux Enterprise

Server 11 SP1 - XEN

256 32 5 TB 192 GB

SUSE Linux Enterprise

Server 11 SP1 - KVM

16 512 GB 512 GB

Virtualization Limits Customer Workshop Example x86_64-based Virtualization

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Sources

• Microsoft: http://technet.microsoft.com/en-us/library/ee405267(WS.10).aspx

Product Max. logical

CPUs (Cores)

per Host

Max.

vCPUs

per VM

Max.

Memory

per Host

Max. Memory

per VM

Windows Server 2008 R2 -

Hyper-V

64 4 1 TB 64 GB

Virtualization Limits Customer Workshop Example x86_64-based Virtualization

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Benchmarks Customer Workshop Example x86_64-based Virtualization

VMware vSphere 5 Scalability

• VMware virtual machines can scale up via

additional vCPUs.

• With vSphere 5 first 2 tier SD benchmarks

from August 2011 show a decent

scalability up to 24 vCPUs. The

benchmark configured 1 vCPU per CPU

thread (= 2 per core in this case).

• Benchmarks with more than 24 vCPUs

have not been published yet.

• The virtualization overhead in this

benchmark was ~ 6 %.

See also

• SD Benchmark Certificate 2011028

• SD Benchmark Certificate 2011027

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Benchmarks Customer Workshop Example x86_64-based Virtualization

Red Hat Enterprise Linux Server 5.2

• 2 tier SD benchmark available from 12.2008

using XEN 3.1.0 and 03.2011 using KVM.

• Scalability up to 24 vCPUs. The

benchmark configured 1 vCPU per logical

CPU.

See also

• SD Benchmark Certificate 2008077

• SD Benchmark Certificate 2011010

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Performance & Scalability Additional Aspects

Analyze and tune SAP system before migration to new platform

Provide sufficient storage performance – IO: DB & OS within VM & OS swap.

Compare SAP benchmark results

Take virtualization limits into account

Plan instance and DB distribution carefully

Keep automatic resource balancing of the virtualization simple but effective

Take virtualization overhead during sizing exercise into account (between 5 – 15%)

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Thank You!

Contact information:

Gunther Schmalzhaf

IT-Planning Architect

[email protected]