Open Family Presence

SK PFCC Guiding CoalitionCarmen Stephens, Malori

Keller, Tamara Quine,

One province, one policy

Milestones2009 Patient First Review Report 2010 Institute for Patient & Family Centred Care Education Days 2011 Each region/ agency develops a plan for advancing PFCC. Provincial framework & forum created to support learning and sharing.2012 Patient/ Family Advisor engagement soars as province requires involved of patient/families

in Lean events.

CEO/DM Community

PFCC Guiding Coalition

Sharing & Collaboration

 

Working Groups

Better Together – Provincial Open Visiting Hours Policy

Patient Experience & Measurement PFCC Reporting Communications & Stakeholder

Engagement Patient & Family Advisor

Orientation & Development PFCC Staff Education

Standardization

 

• Stakeholder Engagement

• Patient & Family Advisor Network

• Staff & Physician Champion Network (TBD)

Provincial PFCC Governance Model

Open Family Presence Policy - Who created the policy?- Who approved the policy?- What is the policy?- How will the policy be

implemented

Open Family Presence

Audit results show that 124 of 125

patients/families surveyed were able to have their loved ones

with them to the degree they wished.

Tools Created….- Policy- Overview Document- Communications/ Website

Update Memo- Staff Education- Audit- Poster- Admissions Booklet Language

Public Media Coverage• May 11th news release on open family presence

policy “Health Regions to Lift Visiting Hour Restrictions in Facilities” – published on Ministry and HQC websites

• Great media pick-up but posed challenges for regions

Canadian Press

CBC News News Talk 650 CKOM

Saskatoon StarPhoeni

x Global TVCTV

paNOW

Managing Challenging Situations- Infection Control- Outbreaks- Privacy/Confidentiality- Crisis: Over-capacity- Large Families or groups of

guests- Noisy, disruptive or unsafe

guests- Time Restrictions- Family Conflict

Supporting teams through the creation of Work Standards….

Coaching through challenges…

Significant investment in Education

Questions?