SATA’S ROLE IN SATA’S ROLE IN STANDARDSSTANDARDS

____________________________________________________________________________________________________________________________________

NICKY MWAZYANICKY MWAZYAEXECUTIVE SECRETARYEXECUTIVE SECRETARY

SOUTHERN AFRICA SOUTHERN AFRICA TELECOMMUNICATIONS TELECOMMUNICATIONS

ASSOCIATION ASSOCIATION

OVERVIEWOVERVIEW

• Historical Backgound• Initial Intent and Driving Factors• SADC Objectives/Protocol• Telecomms Policy• Establishment of SATA• SATA Objectives• SATA Working Committees• Conclusion

HISTORICAL BACKGROUNDHISTORICAL BACKGROUND

• SADC TREATY Articles 22 & 23 of the provides for Member

States to conclude a protocol to expand and deepen their corporation in the areas of INFRASTRUCTURE and SERVICES

• Gave way to the signing of the PROTOCOL On Transport, Communications and Meteorology and the establishment of SATCC-TU.

INITIAL INTENTINITIAL INTENT

To establish VIABLE and SUSTAINABLE transport, communications and meteorology within the SADC region

MAJOR DRIVING FACTORSMAJOR DRIVING FACTORS

Transport, Communications and meteorology functions have a regional and global character and are a PREREQUISITE for the promotion of economic growth and development, and consequently, the quality of life and social interaction of all their citizens within the region, continentally and internationally

MAJOR DRIVING FACTORSMAJOR DRIVING FACTORS

Members’ Rights and Obligations under the regional and international agreements must be built collectively to promote CONVERGENCE and COMPATIBILITY with regional and global trends, while a unified approach is adopted to common issues of common interest

MAJOR DRIVING FACTORSMAJOR DRIVING FACTORS

Transport, Communications and Meteorology INFRASTRUCTURE, EQUIPMENT, HUMAN RESOURCES,TECHNOLOGY, and SERVICES represent the collective patrimony of the region and comprise assets of significant strategic value

TELECOMMS OBJECTIVESTELECOMMS OBJECTIVES

Member States agree to take advantage of international technological developments and to develop national telecomms networks for the provisions of reliable, effective and affordable telecomms services in order to:

FIRST OBJECTIVEFIRST OBJECTIVE

Ensure adequate high quality and efficient services responsive to the diverse needs of commerce and industry in support of regional social and economic growth;

SECOND OBJECTIVESECOND OBJECTIVE

Achieve regional universal service with regard to telecomms services and regional universal access to advanced information services

THIRD OBJECTIVETHIRD OBJECTIVE

Enhance service interconnectivity in the region and globally.

TELECOMMS POLICYTELECOMMS POLICY

• In order to attain telecomms objectives, Member States agree to develop a HARMONIZED regional telecomms policy.

• HARMONIZATION: The dynamic process of establishing mutually complementary policies, legislation, rules, STANDARDS, PRACTICES or SYSTEMS.

ESTABLISHMENT OF SATAESTABLISHMENT OF SATA

Southern Africa Telecommunications Association Constitution was

amended on 8th December 1999 in pursuit of the SADC Treaty and SADC Protocol on Transport, Communications and Meteorology to serve as a regional platform to face new challenges and the opportunities in the ever- changing telecomms environment.

GENERAL OBJECTIVES GENERAL OBJECTIVES OF SATAOF SATA

• Promote the interests of its members in the changing global and regional regulatory and business environment ;

• Be fully representative of public telecomms operators and service providers in the SADC region;

• Encourage technological and business co-operation amongst Members;

GENERAL OBJECTIVES GENERAL OBJECTIVES CONT’DCONT’D

• Facilitate beneficial access to innovative technologies for members; and

• Encourage co-operation amongst members in training and human resource development and capacity building.

SPECIFIC OBJECTIVESSPECIFIC OBJECTIVES

• Inform and sensitize its members, international and regional organizations, governments and the public about on-going developments and areas of concern in telecomms in the region.

• Formulate common positions, views and responses on issues affecting members at national, regional and international level.

SPECIFIC OBJECTIVES SPECIFIC OBJECTIVES CONT’DCONT’D

• Harmonize and promote the adoption of region-wide standards for network characteristics, services, equipment and other technical issues of collective interest.

• Coordinate members’ views on the use of the radio frequency spectrum and submit the same to TRASA for action.

• SATA is a Consultative Member of the SATCC Telecomms Committee.

WORKING COMMITTEESWORKING COMMITTEES1. Policy and Strategy Committee

- for policy issues

2. Technology and Infrastructure Committee - for technical issues

SATA has various sub-committees under the

above two committees .

POLICY & STRATEGY COM’POLICY & STRATEGY COM’SUB-COMMITEESSUB-COMMITEES

• Human Resource Development

• Strategic Partnerships and Alliances

• Operational Performance

• Business Development

• Impact of Global Regulation

TECH & INFRASTRACTURETECH & INFRASTRACTURESUB-COMMITTEESSUB-COMMITTEES

• New Technology and services

• Connectivity and Inter-operability

• Implementation of regional networks

• Operating Standards

• Radio frequency management

BEST BUSINESS PRACTICEBEST BUSINESS PRACTICE

• Staff to DEL ratio

• Faults clearance rates: 24,48 & 72 Hours

• Answer Ceasure Ratio (ASR)

• Percentage of digitalization: Swg & Txn

• Faults per 100 connections

BEST BUSINESS PRACTICEBEST BUSINESS PRACTICE

• Disputed bills per 10,000 bills sent22

• Customer complaints per 1,000 connections

• Speed of provision of service

• Average length of waiting time for service

• Customer fidelity.

SATA - MEMBERSHIPSATA - MEMBERSHIP

Membership is open to all telecom service providers who own a public network.

CONCLUSIONCONCLUSION