How do you see yourcustomers?

How do you see yourcontact center agents?

We all know that our customers are individuals. Some areyoung, some are in their golden years. Some are men and someare women. Some are affluent and some have modest means. Ourcustomers are unique human beings, each one with theinfinite diversity and personality that makes a person one of a kind.

Our agents are also individuals. They have different personalities,different strengths. This goes beyond a mere assessment of whatskills agents have. This goes to the heart of who they are asunique human beings.

SATMAP is a neural network based artificialintelligence system that monitors and matches over one hundreddemographic and psychographic variables to optimally routecalls between your customers and your agents.

The results are impressive and auditable.SATMAP builds on top of your existing skills based routing systems to raise revenues by more than 10%, reduce handle timesby more than 5%, and dramatically increase customersatisfaction.

SATMAP iscontinuallylearning from each unique

transaction. It gains in intelligence

as it analyzes the outcome of

every call and responds to both

changing customer needs and

agent performance.

With SATMAPyou’re in goodcompany.3 of the top 5 telecomcompanies use SATMAP.

3 of the top 5 financialinstitutions use SATMAP.

2 of the top 5 hospitalitycompanies are deploying

SATMAP.

ROI you canmeasure in real time.Our clients precisely measure

the impact of SATMAP on the

bottom line by turning

SATMAP on and off every hour

during dedicated benchmark

sessions. The results are

clearly visible.

And no risk to get started.SATMAP is available on a

revenue share basis. You

only pay when your sales

increase or your handle time

decreases. The only risk?

That your competitors have

SATMAP and you do not.

Deploymentso seamlessyou’ll neverknow wewere there.Implementations takeless than 30 days andSATMAP is fail safe.There’s absolutely norisk to your systemsecurity, responsetimes, or existingperformance.

IntroducingSATMAPinto yourcontact centerenvironmentis an invisibleprocessthat does not requireany change torecruitment, selection,training, compensationor any other existingbusiness practices.

WHEN THEBENEFITS

Increased Revenue

Improved Customer Satisfaction

Higher Agent Satisfaction

Reduced Handle Time

Auditable Performance Gains

Immediate Impact

No Capital Investment

No Change to CurrentBusiness Processes

No DowntimeMAKING AN EXECUTIVEDECISION IS EASY.

OUTWEIGH THERISKSZERO

FOR FURTHER INFORMATION

202 664 6561

SATMAP IS A DIVISION OF THE RESOURCE GROUP1700 PENNSYLVANIA AVENUE #560

WASHINGTON, DC 20006