saunders international care factor 100 talks
TRANSCRIPT
“care factor zero”
“culture eats strategy for breakfast”
Culture eats strategy and structure for breakfast
Employee Engagement
Engagement = care factor
Care factor zero!
Care factor zero!
Care Factor
100
Global Financial Crisis2007Global Financial Crisis - 2007
NOW!Need pic
Global Engagement Crisis (now!)
Engaged
Not Engaged
Actively Disengaged
Global Engagement CrisisLevel of Engagement World Australia
Engaged
Not Engaged
Actively Disengaged
100% 100%(Gallup Consulting)
Global Engagement CrisisLevel of Engagement World Australia
Engaged 13Not Engaged
Actively Disengaged
100% 100%(Gallup Consulting)
Global Engagement CrisisLevel of Engagement World Australia
Engaged 13Not Engaged 63Actively Disengaged
100% 100%(Gallup Consulting)
Global Engagement CrisisLevel of Engagement World Australia
Engaged 13Not Engaged 63Actively Disengaged 24
100% 100%(Gallup Consulting)
Global Engagement CrisisLevel of Engagement World Australia
Engaged 13 24Not Engaged 63Actively Disengaged 24
100% 100%(Gallup Consulting)
Global Engagement CrisisLevel of Engagement World Australia
Engaged 13 24Not Engaged 63 60Actively Disengaged 24
100% 100%(Gallup Consulting)
Global Engagement CrisisLevel of Engagement World Australia
Engaged 13 24Not Engaged 63 60Actively Disengaged 24 16
100% 100%(Gallup Consulting)
So what? Highly Engaged =
Improving Culture and Engagement
Improving Engagement
SAL – biggest in 25 yearsKey finding frontline leaders have a huge effect on engagement
and culture
http://sal.workplaceleadership.com.au
Leaders drive the organisational capabilities
that lead to better performance
Investment in leadership development pays
Leadership is critical for innovation
Frontline leaders have the biggest impact on
employees
Engagement, culture, trust and 'intention to quit' are
results of good leadership
What the best do differently
(Gallup)
What the best do differently
(Gallup)
They develop their leaders!
What the best do differently
(Gallup)
Strategic, top down approach to engaging leadership teams
What the best do differently
(Gallup)
Cascade engagement through managers to employees
What the best do differently
(Gallup)
Managers are accountable for their team’s engagement
Care factor zero!
Care Factor
100
CF1001. Clarity
Care Factor 1001. Make your expectations crystal clear
CF1002. Feedback
Care Factor 1002. Give honest, regular feedback
CF1003. Vision
Care Factor 1003. Share the vision, priorities, action plans
CF 1004. Growth
Care Factor 1004. Provide opportunities for growth and development
CF1005. Belong
Care Factor 1005. Help people feel like they belong
Care Factor 100 (100% of your people, 100% engaged)
1. Expectations of performance are crystal clear
2. Honest, regular feedback on performance is given
3. Vision, strategic priorities and action plans are shared
4. There are opportunities for growth and development
5. There is a team environment where everyone feels like they belong
What are your ideas for helping your people to be
more engaged?
What are some things that could happen at your place to increase engagement in these 5 areas?
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
Actively Disengaged
Not Engaged
Engaged
Engagement = Happiness!
gregmowbray
gregmowbray.com1
@gregmowbray
Care Factor 100