Russell Wood

Saved! then & nowRussell Wood is a survivor.

Sixty years ago he was saved by the anti-aircraft ordinances he maintained on the USS Wasp during World War II.

������������ ������� ������������������������������� �����������installed by a skilled team of medical experts at the Borgess Heart Institute.

Russell, 88 and a retired farmer who lives in Battle Creek, had heart problems over a number of years and had open-heart surgery at Borgess in 2008. “I felt good after the surgery at Borgess,” he said.

Some years later, however, he needed to be in and out of hospitals and rehabilitation centers for treatment of swollen legs, numbness on his right side, and shortness of breath.

“In May 2013, my leg really started swelling up and ��������������� ��������������� ��������"��������dead on me. My heart was really screwed up. By the fall of 2013, I got fed up.

“Get me to Borgess.”

“I told them that what they were doing was not working and to get me to Borgess. They did.

“The nurses got me stabilized and they got the water out of me. A few days later, when I was looking at my heart monitor, I saw my beat get slower and suddenly drop. Boy, they rushed around and got my heart stabilized again.

“The next day they put in a pacemaker.”

As he was recovering, Dr. Vishal Gupta of the Borgess Cardiology Group, Borgess Heart Institute, told Russell that he was a good

Continued on page 4

September 26, 2014

Borgess holds Fall CEO ForumsCEO Forums were held earlier this month at Borgess-Pipp Hospital, Borgess at Woodbridge Hills, Borgess-Lee Memorial Hospital, Reverence Home Health & Hospice, Borgess Gardens and Borgess Medical Center.

The Forums were the last for Borgess President & CEO Paul Spaude, who is retiring on October 3. “I’ve truly enjoyed working with each of you these past nine years, and I will most certainly miss you,” Spaude told associates. He said a replacement search is currently underway for a new president and CEO, and is being led by the Board of Trustees. Spaude expects the new leader will be firmly in place by the end of the year.

The CEO Forums were moderated by Pete Krueger, administrative director, Borgess Health Human Resources, who facilitated questions for Spaude. The sessions focused on growth at Ascension Health and establishing a “One Ascension” common identity, and state and local initiatives, including the opening of Borgess Health Park in Battle Creek and the recent conversion to the Symphony operations system. Other items discussed included the planned launch of the Borgess Vascular Institute, financial reports, and the 125th anniversary celebration of Borgess.

Borgess sponsors MI Harvest GatheringThe 2014 Michigan Food Harvest Gathering, supporting local pantries, will be held September 22-October 3. The Food Harvest Gathering is an opportunity to help others in need. A $10 donation, for example, provides hungry families with $100 worth of food.

Mary Heintzkill, director, spiritual care, Borgess Health; and Sr. Sue McCrery, spiritual care specialist, mission integration, Borgess Health, are the coordinators for this year’s effort. Monetary donations are again welcome, as the food pantries can purchase food at greatly reduced prices. The pantries, for example, can purchase a case of cereal for $4.

Monetary donations, including checks, can be sent to Borgess Medical Center Spiritual Care. Food contributions can be placed in boxes outside the Borgess Medical Center cafeteria or brought to Spiritual Care. Associates who live in Kalamazoo County can make checks out to Loaves and Fishes, while residents of Calhoun County can make checks out to Food Bank of South Central Michigan. Associates who live in Allegan County can choose to make checks out to Christian Neighbors. Associates at Borgess-Lee Memorial Hospital can support the local food banks in the Dowagiac area.

To offer assistance or ask questions about MI Food Harvest Gathering, contact Mary Heintzkill at (269) 226.5937 or maryheintzkill@borgess.com, or Sr. Sue McCrery at (269) 226.7061 or sue.mccrery@borgess.com.

HR ‘Drop-in’ sessionsBorgess Health Human Resources will sponsor “drop-in” sessions during the first two weeks of October to cover in depth the changes that were communicated in a letter to associates last July from Paul Spaude, president & CEO, Borgess Health. The changes in the letter focused on retirement, medical and pharmacy plan, and Associate Premium and Wellness Programs.

Below are the dates, locations and times for the drop in sessions.

DATE LOCATION TIME

Wednesday, Oct. 1, 2014 LEC 122 7 – 8:30 a.m.

Wednesday, Oct. 1, 2014 Borgess-Pipp Hospital 11:30 a.m. – 1 p.m.

Thursday, Oct. 2, 2014 TSI 11 a.m. – 1 p.m.

Friday, Oct. 3, 2014 Borgess-Lee Memorial Hospital 11 a.m. – 1 p.m.

Tuesday, Oct. 7, 2014 LEC 123 10 – 11:30 a.m.

Tuesday, Oct. 7, 2014 LEC 123 4 – 5:30 p.m.

Wednesday, Oct. 8, 2014 Borgess at Woodbridge Hills 11 a.m. – 1 p.m.

Thursday, Oct. 9, 2014 Borgess Health Park 11:30 a.m. – 1 p.m.

Friday, Oct. 10, 2014 LEC 123 11:30 a.m. – 1 p.m.

Monday, Oct. 13, 2014 Borgess Health & Fitness Center 11 a.m. – 12:30 p.m.

Tuesday, Oct. 14, 2014 Borgess Gardens 2 – 3 p.m.

Paul Spaude (right) speaks to Borgess Medical Center associates at the CEO Forum on September 11. Pete Krueger, HR, moderated the discussions.

Borgess Health has a multitude of truly exceptional associates whose daily calling is to connect with patients, visitors and fellow colleagues to foster an environment for better healing.

A select group of these outstanding associates was honored with Service Excellence, Star Performer, and Values in Action awards on Thursday, Aug. 28, 2014, during an Exceptional Performer Awards reception held at the Lawrence Education Center Auditorium.

HonoringService ExcellenceAmy Anderson Patient Financial Advocate Patient Financial Assistance

Mary Ann Bautista, RN Medical Care 3 North

Breanna Behrens Nutrition Service Associate Borgess-Pipp Hospital

Matthew Bradstreet, PCA Medical Care 3 North

Jo Chamberlin, LPN Family Practice - Richland

Desiree Cortes, RN Medical Care 3 North

David Dunn Respiratory Therapist Respiratory Care

Judy Foote-Jury, RN OR First Assistance

Kasey Forton, RNNeuro/Ortho Care 2 North

Michael Freeman Environmental Services Tech Housekeeping

Kristen Frohriep Occupational Therapist Occupational Therapy

Chris Germay, PCA Medical Care 3 North

Melanie Hicks Patient Service Associate ProMed Pediatrics - Richland

Chelsea Hybels, RN Cardiovascular Short Stay

Sarah Larson, RN 8 Northwest

Kelly Mox Physical Therapist BHFC Physical Therapy

Jimmie RollerLab Assistant Laboratory

Kevin Sage Security Specialist Security & Fire Safety

Belinda Sanders-Ansley Environmental Services Tech Housekeeping

Marty Smoker Ambulatory Care Coordinator Care Management

Marcia Straubel Care Manager Care Management

Harold Ward Food Service Worker Dietary

Dominique White Environmental Services Tech Housekeeping

Star PerformerRod Ackerman Ascension IT

Jessica Andrews Inventory Control Analyst Materials Management

Rick Ball AVB

Pam Beadles-Hillard Respiratory Therapist Respiratory Care

Becca Bingman Practice Manager Borgess Family & Internal Medicine - Borgess Health Park

Suzi Birz Consultant

Cindy Booth Manager Lab Services Westside Administration

Rhonda Broekema, RN Cardiac Critical Care

Michelle Burgdorf, RN Nursing Resource Team

Christine Campbell Exec Sec/BHA Exec Sec Facility Planning

Julia Chastine Medical Assistant Borgess Spine

Shelly Cichy Senior Recruiter Human Resources

Tom Comes Director, Marketing & PR Marketing & Communications

Jamie Cree, RN Surg/Trauma/Neuro

Becky Cross Director Practice Operations ProMed Pediatrics - Woodbridge

Chris Davison Technical Manager/Radiology Radiology Administration

Chris DeYoung Lab AssistantLaboratory

Mary Early Marketing Manager Marketing & Communications

Britta Fuller Medical Assistant Borgess Spine

Cyndi Gray Ascension IT

Todd Gray Ascension IT

Debbi GriffithAdmin Assistant Delano Psychiatrists

Doug Griffiths Application Analyst Ascension IT

Salman Haider Coord Clin Patient Safety Alty Risk Management

Barb Hammon, RN Surg/Trauma/Neuro

Jessica Hay Physical Therapist WMS Physical Therapy

Mary Heintzkill Director, Spiritual Care Spiritual Care

Brooke Heiple Patient Access Manager Non-Employee Managers

Lisa Herrington Respiratory Therapist Respiratory Care

Kristine Hudson Intake Specialist Delano Psychiatrists

Tristin Ilg, RN Surg/Trauma/Neuro

William Jackson Offset Press Operator Print Shop

Nick Jasinski Patient Access Supervisor Non-Employee Managers

Scott Jones Maintenance Coordinator General Administration - BHP

Cheryl Lang Physical Therapist WMS Physical Therapy

Ryan Leaser AVB

Donnette Love, RN Cardiac Critical Care

Sarah Lovell Revenue Cycle Director Non-Employee Managers

Nancy Mahaney Lead Office Coordinator BMC Cardiology

Narcissa Maring, RN Cardiac Critical Care

Joe Massey Ascension IT

Ronnie McFeters Offset Press Operator Print Shop

Mark Mihelich Ascension IT

Nichole Miller Polysomnography Clinical Coordinator Sleep Lab

Madison Mizikar HR Business Associate Symphony

Debra Newhouse, RN Surgical Specialty Unit 4 North

Eric Niedzwiecki Operations Manager General Administration - BHP

Jane Opra, RN Surg/Trauma/Neuro

Amber Paggeott PFS Mgr, Enrollment Vision EDI Credentialing

Paula Terese Pilon Chaplain Spiritual Care

Jennifer Purucker Corporate Executive Secretary Borgess Health Administration

Lynn Ranfeld Administrative Secretary Radiology Administration

Seanna RiceCertified Pharmacy Tech Outpatient Pharmacy – Borgess Health Park

Caroline Schuyler Respiratory Therapist Respiratory Care

Shreya Sinha Physical Therapist Borgess Gardens

Irene Skylis Pharmacy Manager OP Pharmacy

John Speier Visual Communications Specialist Marketing & Communications

Cheryl Sullivan Health Sys Cord & Adm Dir Qlty Risk Management

Michelle Swanson Respiratory Therapist Respiratory Care

Remi Taruwinga, RN Medical Care 3 North

Lew Tysman Sr. Ext & Int Relations Spec Marketing & Communications

Alexandria Vorva, RN Surg/Trauma/Neuro

Michelle Wirebaugh, RN Cardiac Critical Care

Values in Action Gretchen Barnas, MD I/P Psych

Mary Ellen Gray, RN Bogess-Pipp Hospital

Michael Michutka Clinical Pharmacy Spec Inpatient Pharmacy

Jennifer Wallace Director of Clinical Services Borgess-Pipp Hospital

Borgess Exceptional Performers

Like Borgess Health on Facebook & follow @BorgessHealth on Twitter.Visit teamwork.borgess.com for feature stories and current and past issues ot Teamwork.

BorgessConnect:

WWMT’s Doc Talk features Russell Wood & Dr. Vishal GuptaThe September 25th edition of WWMT’s “Doc Talk” featured interviews with Transcatheter Aortic Valve Replacement (TAVR) patient Russell Wood and Dr. Vishal Gupta, Borgess Cardiology Group, Borgess Heart Institute. To learn more about TAVR and Russell Wood, please visit thatswhere.com.

�������������� �������#�������$�����%���������'�*+�"�������������������� �������� ��/�������Education Center. Several TAVR patients offered short presentations with appreciative comments.

candidate for a relatively new procedure called the Transcatheter Aortic Valve Replacement, or TAVR.

TAVR replaces a diseased aortic valve ���������������� �� ������������������cobalt chromium and polymer. The procedure does not require the use of a heart-lung machine. During surgery, the replacement valve is inserted into the heart through an artery in the leg or chest through a balloon catheter. Once in ��������������� �� �����������������������properly by fully opening and closing at the correct time. Recovery is much faster than traditional open-chest and open- heart surgery.

“They were going to do the operation in January, but the weather was too darn

bad,” Russell said. One night, however, he was awakened by a shock. “It felt like somebody hooked me up to a 110-volt plug,” he said.

He was transported to Borgess by ambulance, and on Valentine’s Day, Dr. Gupta and his team performed the TAVR procedure.

“They said it usually takes four hours, but they did it in three,” Russell said. “There were no side effects, no headache, no nothing. I felt good right away.”

Serious congestive heart failure

“When I saw Russell, he had serious congestive heart failure,” Dr. Gupta said. “He couldn’t even walk.

“The fact that he was 88 years old and had had a previous open-heart surgery made him a poor risk for another surgery. That’s why he was a good candidate for the

TAVR procedure.”

Russell has returned periodically to Borgess for check-ups and said that his breathing has improved.

“The care at Bogress is really good,” he ������������� �������������������������all pleasant and when I would kid one of the nurses aides, she’d come right back at me and we’d laugh. That’s important kind of care.

“Dr. Gupta is darn good. He knows what he is talking about.”

Russell’s congestive heart failure was the result of what is called aortic stenosis, a narrowing of the aortic valve that keeps the valve from opening fully and impedes ������������������������������������������and without treatment, half of all people who have symptoms die within an average of two years.

Saved! Then & nowContinued from page 1

With Symphony now in full swing, changes are in store for Borgess associates regarding their pay.

Payroll dates and new check look � Saturday, September 27, is the last day of the first pay period under Kronos.

� All timecards must be edited and approved on the Ascension Health Portal by 10 a.m., Monday, September 29.

� Pay stubs will be available for viewing by 5 p.m., Wednesday, October 1, through the Ascension Health Portal, located on the Borgess intranet.

� Associates will receive their first paycheck in the Kronos system on Friday, October 3.

Associates can check out the new look for paychecks on the Ascension Health Portal, located on the Borgess intranet, and go to the Quick Reference Guide. There, associates can select the Associate Self-Service and View My Paycheck sections to access and interpret their new Kronos paycheck details.

Below are samples of the old legacy paycheck and the new Kronos paycheck.

A new beginning for payrollPayroll deductionsUnder Symphony, payroll deduction is no longer a payment option for Borgess associates regarding their medical expenses.

� Medical expenses must be paid through other payment options – cash, check, credit card or installment plan.

� Final deductions for in-process payroll deductions occurred on the paycheck received September 19, 2014. Associates who have questions on alternate payment options are urged to contact Patient Financial Assistance at (269) 226.8494 or email MIKAL-DL-Patient Financial Assistance.

Support reminders � Super Users are initial points of contact for questions and are go-to experts for peer support on Symphony processes. Super Users wear yellow lanyards so they are easy to identify.

� Deployment Champions include direct supervisors and other leaders. Contact one of them if a Super User isn’t available or is unable to answer a question.

� Proctored Labs will discontinue on Monday, September 29, 2014, for associates to visit the sessions for hands-on help with Symphony. The proctored labs are available to all associates and are staffed with Super Users.

� Quick Reference Guides, located on the Ascension Health Portal via the Borgess Symphony intranet site, may assist associates through a specific process, such as viewing paychecks, travel expenses or taking PTO.

� The Ministry Service Center (MSC) may be considered a last resource for associates seeking assistance. Please reach out to the above help resources prior to contacting the MSC. The MSC is available 7:30 a.m.-9 p.m. ET, Monday-Friday, and can be reached by phone at (855) 992.4672.

Kronos paycheck.

Visit the Associate Self Service link on the Ascension Health Portal

for questions and answers on Kronos, pay and other information.

Borgess Health will continue the flu vaccination program consistent with what was implemented for the 2013-2014 flu season. To promote a safer environment for patients, associates and family members, associates are required to choose one of the following options:

� Obtain the flu vaccine; or

� Sign a declination form. Declination forms will be available where vaccines are administered throughout Borgess Health as of Monday, Oct. 6, 2014. Associates having patient con-tact who choose not to obtain the flu vaccine must wear a surgical mask when provid-ing patient care and/or when having patient contact (i.e., within three feet of a patient). Associates with no patient contact will not be required to wear a mask.

� Associates who decline the flu vaccine due to medical contraindications will be required to provide documentation of the medical reason for declining. These associates will also be required to wear a mask while at work if they have patient contact.

� Flu vaccinations will be available be-ginning Monday, Sept. 29, 2014, from 6 a.m. to 4:30 p.m., Monday through Friday, at the Borgess CorpFit Occupa-tional Health Clinic, 4C South, Borgess Medical Center (effective Monday, Oct. 13, 2014, CorpFit hours will be 8 a.m. to 4:30 p.m.). Borgess at Woodbridge Hills and Battle Creek

Occupational Health hours are 8 a.m. to 4:30 p.m., Monday through Friday. In addition, Borgess CorpFit nurses will be rounding on units within Borgess Medi-cal Center. Associates of other Borgess Health entities will receive further infor-mation regarding vaccination schedules at their particular facility.

Beyond the benefits to patients and co-workers, obtaining the flu vaccine through Borgess has these additional benefits:

� Provides a higher probability that the associate receiving the vaccine will not be stricken with the flu.

� No cost to associates if the flu vaccine is obtained through Borgess between Monday, Sept. 29, 2014, and Friday, Dec. 5, 2014.

� Relief from Borgess attendance policies if an associate who received the flu vaccination is absent from work for the flu. Physician documentation of an influenza diagnosis must be provided in order to receive relief from time and attendance violations.

Logistically, the process will be handled as follows:

� For purposes of the flu vaccination and/or wearing the surgical mask, the

“flu season” will be considered in effect from Monday, Oct. 6, 2014,

through Thursday, April 30, 2015, or later as determined by the Centers for Disease Control and Prevention (CDC).

� Associates who are required to wear a mask and fail to do so will be subject to correc-tive action.

� Associates must present employee ID at time of vaccination.

� As a condition of Medical Staff appointment and/or clinical privileges, Borgess requires annual influenza vaccination of all medical staff who have job responsibilities or physical presence inside any Borgess Health-owned and operated facility or clinic in the course of conducting their work. Contact Medical Staff Services at (269) 226.4879 for information or assistance.

For additional information, call Borgess Human Resources at (269) 226.8400 or Borgess CorpFit at (269) 226.5405.

Flu shot reminders for 2014-2015 flu season

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(Left to right): Hal B. Jenson, MD, Dean, WMU Homer Stryker M.D. School of Medicine, Paul Spaude, President & CEO, Borgess Health, Gwen MacKenzie, Senior Vice President and Michigan Market Leader, Ascension Health, Dr. Anthony R. Tersigni, President & CEO, Ascension Health, and Jim Devlin, Chair, Borgess Health Board of Trustees.

Ascension leaders visit Borgess Health and also celebrate opening of WMU Homer Stryker M.D. School of MedicineWhile visiting Borgess Health on September 18, Dr. Anthony R. Tersigni, President & CEO, Ascension Health, and Gwen M. MacKenzie, Senior Vice President and Michigan Market Leader, Ascension Health, joined Paul Spaude, President & CEO, Borgess Health, and Jim Devlin, Chair, Borgess Health Board of Trustees, in celebrating the grand opening of Western Michigan University Homer Stryker M.D. School of Medicine.