sbouc2010 marks 0207 kpi for business intelligence
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SARAH MERTZ[ASUG INSTALLATION MEMBER
MEMBER SINCE: 1998
DAVID SWIERENGA[ASUG INSTALLATION MEMBER
MEMBER SINCE: 2005
GREG REISCHLEIN[ASUG INSTALLATION MEMBER
MEMBER SINCE: 2007
KPIs for Business IntelligenceDallas MarksSession 207
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Real Experience. Real Advantage.
[ Breakout Description
Many organizations use BI tools to develop Key PerformanceIndicators (KPIs) to measure and improve organizationaleffectiveness. But fewer organizations apply BI to the businessintelligence organization itself. Learn how to develop KPIs fromthe information available from BusinessObjects Enterprise
Auditor as well as other aspects of your business intelligenceinfrastructure. See how these metrics can be utilized inoperational, tactical, and strategic dashboards created usingfamiliar tools like Xcelsius, Web Intelligence, and Crystal Reports.
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[ About Dallas Marks
Dallas is an SAP Certified Application Associate and authorizedtrainer for Web Intelligence, Information Design Tool,Universe Design Tool, Dashboards (formerly Xcelsius), andSAP BusinessObjects Business Intelligence administration. Aseasoned consultant and speaker, Dallas has worked with SAP
BusinessObjects tools since 2003 and presented at the NorthAmerican conference each year since 2006.
Dallas has implemented SAP BusinessObjects solutions for anumber of industries, including retail, energy, health care, and
manufacturing. He holds a masters degree in ComputerEngineering from the University of Cincinnati.
Dallas blogs about various business intelligence topics athttp://www.dallasmarks.org/. You can follow him on Twitter at
@dallasmarks.3
http://www.dallasmarks.org/http://www.twitter.com/dallasmarkshttp://www.twitter.com/dallasmarkshttp://www.twitter.com/dallasmarkshttp://www.dallasmarks.org/ -
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[Things we know that we shoulddo, but dont
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[ Things we do for otherpeople, but never ourselves
Create a culture of
analytics
Deliver a single versionof the truth
Embrace fact-based
decision making
Foster organizationaladvancement throughdata-driven decision
making Get the right
information to the rightpeople at the right time
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[ Agenda
Business Intelligence Architecture Key Performance Indicators for Business Intelligence
SAP BusinessObjects Auditor
Next Steps Your Questions
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BUSINESS INTELLIGENCEARCHITECTURE
KPIs for Business Intelligence
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[ The Business Intelligence Infrastructure
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Data SourcesPackaged ERP | Legacy | Custom
IntegrationETL | EAI | EII (Federation) | Custom
Data StorageRelational DBMS | OLAP | In-memory
ApplicationsReports | Ad-Hoc | Dashboards
Project Mgmt.Projects | Business Processes
Time EntryProjects | Hours
SupportIncidents | Requests
Document ManagementPortals | Sharepoint | Document Storage
User ParticipationSurveys | Training
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[ Challenges to creating KPIs for Business Intelligence
Multiple source systems, vendors,and data formats
Lots of detailed, low-levelinformation
Lack of hierarchies that map toour business structure
Lack of data aggregation to speedanalysis
Lack of time!
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KPIS FOR BUSINESSOBJECTS ENTERPRISE
KPIs for Business Intelligence
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[ Key Performance Indicator - Definition
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A Key Performance Indicator(KPI) is a metric measuring how wellthe organization or individual
performs an operational, tactical, orstrategic activity that is critical forthe current and future success ofthe organization.
Wayne EckersonPerformance Dashboards Wiley, 2006
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[ Three Types of Dashboards
Operat
ional
Monitor coreoperationalprocesses forfront lineworkers andtheirsupervisors
Tactical
Track andanalyzedepartmentalactivities,processesand projects
Stra
tegic Chart
progresstowardreachingstrategicobjectives
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Right now
Weekly or monthly
Long term
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[ Three Types of Dashboards - Metrics
Operat
ional Failed ETL Jobs
Failed BOE Jobs
DatabaseHealth
Database FreeSpace
Tactical User and
Storage Growth User Utilization
of new subjectarea (universe)
Phase-out ofDesktopIntelligence
ETL Batch
window SLA Scheduled
Reports SLA Training stats
Stra
tegic Team Goals
MissionStatement
CorporateVision
UserSatisfaction
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[ How many spreadmarts have you killed this year?
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[ Characteristics of Good KPIs
ActionableAligned with mission of your
business intelligence team Improvement of one
measurement doesnt come atexpense of others
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[ Put the Key in Key Performance Indicator
How Many KPIs?
Seven +/- Two
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The Magical Number Seven, Plus or Minus Two:
Some Limits on Our Capacity for Processing Information
George A. Miller, Psychological Review, 1956
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[ Anatomy of a Performance Dashboard
SummarizedGraphical View
Multi-DimentionalView
DetailedReporting View
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[ RANT! No extra charge
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Dashboard = Xcelsius
Soon to be renamed Dashboard Design,but Im not bitter
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[ RANT! No extra charge
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Dashboard = InfoView
Soon to be renamed BI Portal,but Im not bitter
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[ Getting Started
Brainstorm with BI TeamNarrow down list of possible
metricsDetermine data sources
Validate data for accuracy
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SAP BUSINESS OBJECTSAUDITOR
KPIs for Business Intelligence
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[ SAP BusinessObjects Enterprise Architecture
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[ SAP BusinessObjects Enterprise Architecture
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Only the servers highlighted in blue support auditing.
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[ Auditing XI 3.x Schema
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SAP provides an Activityuniverse and standardreports for analyzing
audit data.
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Real Experience. Real Advantage.
[ Querying the CMS System Database
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The SAPBusinessObjects Systemdatabase cannot bequeried directly;
however, data can beextracted using theSDK. Severalaftermarket products
on the market do thisand combine withauditing data.
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[ Best Practices
Weekly or monthly generation of tactical KPIs issufficientdont overdesign
Assess KPI carefully to insure improving it doesnt
have negative impact on other business activities
Dont measure it if youre not going to fix it
Dont neglect the value of information in non-coresystems (project management, issue management)
Always obtain at least one measure of user sentiment
Buying instead of building may be best solution
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NEXT STEPS
KPIs for Business Intelligence
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[ Recommended Reading
Performance Dashboards: Measuring, Monitoring, and
Managing Your Business, by Wayne W. Eckerson, Wiley, 2005(Second edition to be released November 2010!)
SAP BusinessObjects Enterprise Administrator's Guide, XI 3.1Service Pack 3 edition, SAP, 2010
Available from http://help.sap.com/
Information Dashboard Design: The Effective VisualCommunication of Data, by Stephen Few, O'Reilly Media, 2006
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http://help.sap.com/http://help.sap.com/ -
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Real Experience. Real Advantage.
[ Products that Extend Auditing
Audit Launch by McManus Software Audit Launch
http://[email protected]
Sherlock by EV Technologies
http://[email protected]
Insight by APOShttp://www.apos.com/
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This list is by no means exhaustive and does notconstitute an endorsement. There is quite of variety ofsoftware products available to extend SAPBusinessObjects Enterprise auditing.
http://www.auditlaunch.com/mailto:[email protected]://savethecms.com/mailto:[email protected]://www.apos.com/http://www.apos.com/mailto:[email protected]://savethecms.com/mailto:[email protected]://www.auditlaunch.com/ -
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[ Relevant ASUG SBOUC 2010 Breakout Sessions
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Exploring Auditor DataEric Vallo | Session 1013
Thursday, October 7, 2010 | 11:45 AM12:45 PM
Working with Auditing Data in the
Activity UniverseKevin McManus | Session 0812
Thursday, October 7, 2010 | 11:45 PM12:45 PM
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[
[
] Thank you for participating.
SESSION CODE:
207
Please remember to complete and return your
evaluation form following this session.For ongoing education on this area of focus, visit the Year-Round
Community page at www.asug.com/yrc
Dallas Marksdallas AT dallasmarks DOT org
http://www.dallasmarks.org/blog/
http://www.dallasmarks.org/blog/http://www.dallasmarks.org/blog/