scalar i500 maintenance guide

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ADVANCED DIGITAL INFORMATION CORPORATION

Maintenance Guide Scalar i500®

Copyright © 2005 ADIC

The information contained in this document is subject to change without notice.

This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without prior written consent of ADIC.

ADIC shall not be liable for errors contained herein or for incidental or consequential damages (including lost profits) in connection with the furnishing, performance or use of this material whether based on warranty, contract, or other legal theory.

All trademarks within this document are the property of their respective owners.

Copyright © 2005 ADIC EuropeTM

All rights reserved. No part of this document may be copied or reproduced in any form or by any means, without prior written permission of ADIC Europe, ZAC des Basses Auges, 1 rue Alfred de Vigny, 78112 Fourqueux, France.

ADIC Europe assumes no responsibility for any errors that may appear in this document, and retains the right to make changes to these specifications and descriptions at any time, without notice.

This publication may describe designs for which patents are pending, or have been granted. By publishing this information, ADIC Europe conveys no license under any patent or any other right.

ADIC Europe makes no representation or warranty with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Further, ADIC Europe reserves the right to revise or change this publication without obligation on the part of ADIC Europe to notify any person or organization of such revision of change.

Every effort has been made to acknowledge trademarks and their owners. Trademarked names are used solely for identification or exemplary purposes: any omissions are unintentional.

ADIC is a registered trademark and ADIC Europe is a trademark of Advanced Digital Information Corporation.

Published: Preliminary Document Number: 62-2301-01 Rev A

ADIC USA11431 Willows Road NERedmond, Washington98052-4952Tel.: 1-800-336-1233Fax: 1-425-881-2296

ADIC EuropeZAC des Basses Auges1, rue Alfred de Vigny78112 Fourqueux, FranceTel.: 33-0-1-30-87-53-00Fax: 33-0-1-30-87-53-01

ADIC-Germany GmbH&Co.KGEschenstraße 389558 BöhmenkirchGermanyTel: 49-0-7332-83-0Fax: 49-0-7332-83-135

Contents
1 About This Guide and Your Product 1Product Safety Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Product Model Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Explanation of Symbols and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Other Documents you Might Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Getting More Information or Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 Troubleshooting the Scalar i500 Library 3How the Library Reports Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Working with RAS Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

RAS Ticket Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4T002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4T003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5T004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6T005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7T006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7T007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8T008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9T009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9T010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10T011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11T013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11T017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12T018 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13T019 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13T020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14T021 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14T022 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15T023 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15T024 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16T025 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16T031 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17T032 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18T033 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18T034 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19T035 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19T036 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20T037 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Scalar i500 Maintenance Guide iii

T038 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21T039 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22T040 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22T041 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23T045 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23T046 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24T047 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24T048 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25T049 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26T050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26T051 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26T052 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27T060 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27T062 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28T063 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29T064 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30T065 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30T066 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31T067 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31T068 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32T069 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33T070 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33T071 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34T072 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Closing RAS Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Using the Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Interpreting LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

LCB LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Amber LED on Blades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Servicing a Blade Based on LED Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Tape Drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Fibre Port Link LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Fibre Port Link LED on Tape Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Power Supply LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

3 Adding, Removing, and Replacing 41Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Important Topics in the Scalar i500 User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Required Library State. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42General Service Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

CRU and FRU Listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Cable Spool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Replacing the Cable Spool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Replacing the Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Adding an Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Removing an Expansion Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Replacing an Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Front Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Replacing the Front Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

I/E Station Lock Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Replacing the I/E Station Lock Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

iv Contents

I/E Station Slide Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Replacing the I/E Station Slide Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Library Control Blade (LCB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Replacing the LCB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

LCB Compact Flash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Replacing the LCB Compact Flash Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Operator Panel (LCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Replacing the Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Picker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Replacing the Picker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Adding a Redundant Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Removing a Redundant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Rackmount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Installing the Rackmount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Installing additional modules into the rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Tape Column . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Replacing a Tape Column . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Adding a Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Removing a Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Replacing a Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Y Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Replacing the Y Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

4 Common Service Procedures 81Using the Service Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Logging in with Service Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Capturing a Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Saving the Library Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Restoring the Library Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Taking the Library Online/Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Powering the Library On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Powering the Library Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Restarting the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Manually Unlocking the I/E Station door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Testing Your Fix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

5 Library Drawings 87Component Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Library, Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Library, Front View Showing Front Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Library Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Library, Front View, I/E station Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Library, Front View, Access Door and I/E station Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91I/E station Lock Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91I/E station Slide Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Access Door, Inside, With Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Picker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Scalar i500 Maintenance Guide v

Picker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Cable Spool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Library Control Blade (LCB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Tape Drive, Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Tape Drive, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Rackmount Kit Accessories for Racks with Square Holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Rackmount Kit Accessories for Racks with Rounded Holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Rackmount Kit Accessories: Rackmount Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Rackmount Rails in Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Rackmounted Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

System Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Major Component Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Power Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

vi Contents

Tables
1 About This Guide and Your Product
2 Troubleshooting the Scalar i500 Library

Table 1 Blade LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Table 2 Amber LED on Blades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Table 3 Tape Drive Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Table 4 Fibre Port Link LED on Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Table 5 Power Supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

3 Adding, Removing, and Replacing

Table 6 Important topics in the Scalar i500 User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Table 7 Servicing library components: Library state required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 8 CRUs and FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

4 Common Service Procedures

5 Library Drawings

Scalar i500 Maintenance Guide vii

viii Tables

Figures

Figure 1 Location of Tape Drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37



5 Library Drawings

Figure 2 Library, Front View (14U library) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Figure 3 Library, Front View Showing Front Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Figure 4 Library, Rear View (14U library) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Figure 5 Control Module Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Figure 6 Library, Front View, I/E Station Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Figure 7 Library Front View, Access Door and I/E Station Door Open . . . . . . . . . . . . . . . . . . . . . . 91

Figure 8 I/E Station Lock Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Figure 9 I/E Station Slide Assembly (removed from module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Figure 10 Access Door, Inside (showing back of Operator Panel) . . . . . . . . . . . . . . . . . . . . . . . . . 92

Figure 11 Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Figure 12 Picker with Cable Spool, Y motor, and Z motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Figure 13 Picker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Figure 14 Cable Spool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Figure 15 Library Control Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Figure 16 Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Figure 17 Power Suppies, Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Figure 18 Tape Drive, Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Scalar i500 Maintenance Guide ix

Figure 19 Tape Drive, Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Figure 20 Rackmount Kit accessories for racks with 9.5mm square holes . . . . . . . . . . . . . . . . . . 100

Figure 21 Rackmount Kit accessories for racks with 7.2mm round holes . . . . . . . . . . . . . . . . . . . 100

Figure 22 Rackmount Rails (separate from rack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Figure 23 Rackmount Rails in Rack (as viewed from the front, showing studs installed in rack) . 101

Figure 24 Rackmount Rails in Rack (as viewed from the back, showing studs installed in rack) . 102

Figure 25 Rackmounted Library, Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Figure 26 Rackmounted Library, Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Figure 27 Cabling Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Figure 28 Power Architecture Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

x Figures

About This Guide and Your ProductThis guide is intended for service personnel who perform maintenance on the Scalar i500®. Be aware that you must be logged in to the Scalar i500 with service level privileges to perform many of the instructions provided in this guide.

Product Safety Statements

The Scalar i500 is designed for storing and sharing electronic data via a magnetic tape library system. Any other application of the library is not considered the intended use. ADIC will not be held liable for damage arising from unauthorized use of the product. The user assumes all risk in this aspect.

This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that improper use may result in bodily injury, damage to the equipment, or interference with other equipment.

Product Model Number

The Scalar i500 model number is:

Explanation of Symbols and Notes

The following symbols appear throughout this document to highlight important information.

Note Be sure to read all operating instructions in this manual and in the System, Safety, and Regulatory Information Guide before servicing and operating the Scalar i500.

WARNINGBEFORE POWERING ON OR USING THIS EQUIPMENT, READ THE SYSTEM, SAFETY, AND REGULATORY INFORMATION GUIDE. KEEP THE GUIDE FOR FUTURE REFERENCE.

WARNINGINDICATES A POTENTIALLY HAZARDOUS SITUATION WHICH, IF NOT AVOIDED, COULD RESULT IN DEATH OR BODILY INJURY.

Scalar i500 Maintenance Guide 1

Other Documents you Might Need

The following documents are also available for this product. These documents can be found on the product CD or at www.adic.com/manuals:

• Scalar i500 User’s Guide (6-01365-01 Rev 02)

Getting More Information or Help

More information about this product is available on the Customer Service Center website at www.adic.com/csc. The Customer Service Center contains a collection of information, including answers to frequently asked questions (FAQs). You can also access software, firmware, and drivers through this site.

For further assistance, or if training is desired, contact ADIC:

CAUTIONIndicates a situation that may cause possible damage to equipment, loss of data, or interference with other equipment.

Note Indicates important information that helps you make better use of your system.

Note Release Notes are also available for this product. The Release Notes describe changes to your system or firmware since the last release, provide compatibility information, and discuss any known issues and workarounds. The Release Notes can be found in the product box or at www.adic.com/manuals.

ADIC Technical Assistance Center (ATAC) in the USA:

800-827-3822

ATAC in Europe or Japan: 00-800-9999-3822

For additional contact information: www.adic.com/contact

To open a Service Request: www.adic.com/techsup


http://www.adic.com/manuals

http://www.adic.com/csc

http://www.adic.com/contact

http://www.adic.com/techsup

http://www.adic.com/manuals

Troubleshooting the Scalar i500 LibraryThe Scalar i500 tape library is a member of the growing intelligent library family. Like all intelligent libraries, the Scalar i500 can automatically detect host servers in the storage area network (SAN) and perform periodic self-tests to ensure that the library is fully operational. If it detects a problem, the Scalar i500 isolates where the problem exists and provides helpful instructions for resolving it. The Scalar i500 also supports geographic addressing, which means that you can install tape drives in any open drive slot, and the library will automatically update its configuration model without requiring you to assign the address of the drive yourself.

All Scalar i500 libraries consist of one control module and can include up to three 5U expansion modules or four 9U expansion modules, to a maximum height of 41U. All libraries taller than 14U must be rackmounted.

The control module houses the central intelligence of the library; without it, the library cannot function. The control module contains several essential components, including the library control blade and the robotic picker assembly. The library control blade controls the library’s functions, while the robotic picker assembly is responsible for physically retrieving data cartridges from the library’s modules, inserting the cartridges into the appropriate tape drive, and returning them to their appropriate storage slot. The control module also provides a configurable I/E Station for importing and exporting data cartridges, and several columns of fixed storage space. You can control the library using its LCD Operator Panel, or by using the remote Web client.

Expansion modules are available in two sizes: 5U and 9U. Each expansion module provides a configurable I/E Station and additional space for fixed tape storage.

How the Library Reports Problems

The Scalar i500 uses advanced problem detection, reporting, and notification technology to alert customers of problems as soon as they occur. The library performs numerous self-tests to monitor the library’s temperature, voltage and currents, and standard library operations. It performs these self-tests each time the library is powered on, and during normal operation when the library is idle.

If the self-test detects a problem, the library generates a service report, or RAS ticket, that identifies which component is likely causing the problem. The library’s LEDs may also turn on or off and flash to indicate an abnormal state. If the problem is not severe, the library continues to provide full functionality to all unaffected partitions.

Note When adding expansion modules to the library, you must add modules of the same size. The library cannot contain a combination of 5U and 9U expansion modules.


When possible, the library provides instructions for resolving problems. These instructions appear on the library’s operator panel, and are also available via the remote Web client. Access the library’s online Help system if you have questions about the instructions provided.

Customers can frequently resolve a simple problem themselves, but if the problem is complex or involves a field replaceable unit (FRU), the customer must contact service. Only qualified service technicians can service FRUs.

Working with RAS Tickets

RAS tickets are special service reports that describe the current reliability, availability, and serviceability (RAS) of the library. RAS tickets provide detailed information about system problems.

RAS Ticket Error CodesWhen the library detects a problem, it generates an error code and displays it in the RAS Ticket report, along with a full description of the problem and suggestions for resolving it.

The following tables provide details on each RAS Ticket error code.

T002

T002 - Put Operation Failed, Tape Final Position Unknown, Motion OK

Description The library cannot successfully put a tape into a drive, storage or IE location and the final “resting place” of the tape is unknown. There are no additional recovery logic paths to be exercised. Fundamental servo control seems OK. If the operation was initiated by a host move media, the move media command has failed with a SK/ASC/ASCQ 4h/15h/01h (hardware mechanical positioning error).

Detection Scenarios Put is not successful and put recovery is not successful and tape is not known to be properly seated in picker or storage slot.

Root Causes • Magazine is damaged.• Magazine is wrong type for tape cartridge.• Cell is blocked by foreign material, not clipped in and seated correctly.• Calibration problem results in improper robot position.• Picker offset problem.• Cartridge is damaged.• Unlabeled cartridge or intermittently readable cartridge label in destination.• Drive load mechanism not working.• A variety of picker problems such as slipping gears, encoder issues, etc.

Possible CRUs/FRUs • Cable spool• Chassis• Robot assembly• LCB• Tape Cartridge

Components/Agents Involved

Motion Control Subsystem


T003

Triggering Element and Fault Code Combinations

m_MoveFailedPut

Resolution DR001 - Manually Recover Tape

1 Take all partitions offline2 Open the library bulk load doors3 Use the thumbwheel on the picker to drive the cartridge out4 Close the library bulk load doors5 Import the tape via host application to the appropriate partition.

T003 - Get Operation Failed, Tape Final Position Unknown, Motion OK

Description The library cannot successfully get a tape from a drive, storage or IE location. The final “resting place” of the tape is unknown. There are no additional recovery logic paths. Fundamental servo control appears to be OK. If the operation was initiated by a host move media, the move media command has failed with an ASC/ASCQ of 4h/15h/01h (hardware mechanical positioning error).

Detection Scenarios Get is not successful and put recovery is not successful and tape is not known to be properly seated in picker or storage slot.

Root Causes • Magazine is damaged.• Magazine is wrong type for tape cartridge.• Cell is blocked by foreign material, not clipped in and seated correctly.• Calibration problem results in improper robot position.• Picker offset problem.• Cartridge is damaged.• Unlabeled cartridge or intermittently readable cartridge label in destination.• Drive load mechanism not working.• A variety of picker problems such as slipping gears, encoder issues, etc.





m_MoveFailedGet

T002 - Put Operation Failed, Tape Final Position Unknown, Motion OK


T004

Resolution DR001 - Manually Recover Tape

1 Take all partitions offline2 Open the library bulk load doors3 Use the thumbwheel on the picker to drive the cartridge out4 Close the library bulk load doors5 Import the tape via host application to the partition.

T004 - Put Operation Failed, Tape Back In Source Location, Motion OK

Description The library cannot successfully put a tape into the intended target drive, storage or IE location. The library has successfully returned the tape to the source location. Fundamental servo control appears to be OK.

Detection Scenarios Put is not successful and put recovery is not successful at the destination element. Recovery logic has allowed the tape to be returned to the initial source location. If the operation was initiated by a host move media, the move media command has failed with a SK/ASC/ASCQ 4h/15h/01h.

Root Causes • Magazine is damaged, wrong type, cell is blocked by foreign material, not clipped in and seated correctly.

• Calibration problem.• Picker offset problem.• Destination cell full with labeled cartridge (invalid inventory).• Destination cell is full with cartridge that has damaged label or is unlabeled

or has an intermittently readable label.• A variety of picker problems such as slipping gears, encoder issues, etc.



• Motion Control Subsystem• Logical Medium Changer• SCSI Medium Changer Device Server


m_MoveFailedPutSourceRestored

Resolution DR004 - Manually Inspect Destination Element

1 Identify the coordinate provided in the Details of the ticket. 2 Open the library bulk load doors and locate the problem location. 3 Inspect it for the presence of unlabeled media, or other contamination or

damage that prevented the library robot from placing the tape cartridge.

T003 - Get Operation Failed, Tape Final Position Unknown, Motion OK


T005

T006

T005 - X, Y, T Motion Profile Failure, Tape in Picker, Motion NOT OK

Description Any X, Y, T motion failure that cannot be considered a complete obstruction. This problem only occurs during a move and NOT a get or put. Because the tape is in the picker, tape recovery must be a part of the resolution strategy. This ticket cause specifically excludes any Z axis motion failures that are typically associated with get or put actions. Specifically included are motion failures that occur while pivoting, moving on the x axis or moving on the y-axis.

Detection Scenarios • A specified move in the x-axis cannot complete.• A specified move in the y-axis cannot complete.• A specified movement in the T-axis cannot complete.

Root Causes • A large number of electrical hardware failures. Code or hardware detects that motion control is not occurring properly (encoder issues, motor driving circuit issues, motor winding issues, cable connections issues, etc.).

• A relatively small number of mechanical hardware errors that do not result in the detection of a complete obstruction but where motion control does not appear to be normal (contamination or damage to encoder wheel, high friction, etc).

Possible CRUs/FRUs • Cable spool• Chassis• Tape Drive• Robot assembly• LCB• Tape Cartridge• Y-carriage assembly




m_XYThetaMotionProfileErrorTapeInPicker

Resolution DR005 - Motion Failure Diagnostic

T006 - X, Y, T Motion Profile Failure, No Tape In Picker, Motion NOT OK

Description An unrecoverable motion failure occurs at an operational point where a tape is not in the picker. Because the tape is not in the picker, tape recovery is not necessary as part of the resolution to this issue. This cause specifically excludes any Z axis motion failures. Specifically included are motion failures that occur while pivoting, moving on the x axis or moving on the y-axis.

Detection Scenarios • A specified move in the x-axis cannot complete.• A specified move in the y-axis cannot complete.• A specified movement in the T-axis cannot complete.


T007

Root Causes • Human intervention that results in foreign material or an obstructing object in a library motion path.

• Certain damaged hardware conditions that obstruct motion at a particular point along an axis.

Possible CRUs/FRUs • Cable spool• Chassis• Tape Drive• Robot assembly• Tape Cartridge• Y-carriage assembly




m_XYThetaMotionProfileError


T007 - X, Y, T Motion Obstruction, Motion OK

Description A complete physical obstruction exists in a motion path that precludes repeated attempts to move beyond a certain point in the range of motion. Servo control appears normal but a move profile cannot be completed. Cartridge may have been returned to a home slot.

Detection Scenarios • A specified move in the x-axis cannot complete but motion control appears normal.

• A specified move in the y-axis cannot complete but motion control appears normal.

• A specified move in the T-axis cannot complete but motion control appears normal.

Root Causes • A large number of electrical hardware failures. Code or hardware detects that motion control is not occurring properly (encoder issues, motor driving circuit issues, motor winding issues, cable connections issues, etc.).

• A relatively small number of hardware errors that do not result in complete obstruction but where servo control does not appear to be normal.

Possible CRUs/FRUs • Cable spool• Chassis• Tape Drive• Robot assembly• Tape Cartridge• Y-carriage assembly



T006 - X, Y, T Motion Profile Failure, No Tape In Picker, Motion NOT OK


T008

T009


m_XYThetaObstruction


T008 - Cannot Home, Motion OK

Description Robot motion and servo control appear normal but home sensors do not transition when the robot is moved through prescribed search distances and times.

Detection Scenarios • X home sensor does not transition while homing• Y home sensor does not transition while homing• T home sensor does not transition while homing• Z home sensor does not transition while homing

Root Causes • Malfunctioning home sensors• Missing or damaged mechanical flags that trigger home sensors• Hardware failures that result in apparent normal motion according to

encoders but no actual motion (ex. slipping gears)

Possible CRUs/FRUs • Chassis• Robot assembly• LCB




m_HomeFailure


T009 - Drive Load Unsuccessful, Motion OK

Description The robot has successfully completed all motion profiles associated with putting to a drive but the drive reports that the tape cartridge did not load.

Detection Scenarios • While checking the status of a drive after a put motion profile to the drive is completed, the drive does not report back a loaded state.

Root Causes • Defective drive• Defective tape cartridge• Motion profile was successful as detected at motor encoders but tape did not

get placed far enough• Picker dragged cartridge back out of drive but not far enough to trigger picker

cartridge present sensor

T007 - X, Y, T Motion Obstruction, Motion OK


T010

Possible CRUs/FRUs • Cable Spool• Chassis• Tape Drive• Robot assembly• LCB• Tape Cartridge


• UDS Subsystem• Motion Control Subsystem


m_DriveLoadUnsuccessful

Resolution DR006 - General Drive Diagnostic

T010- Drive Unload Failed

Description The library is expecting the drive to achieve an unloaded state but the drive does not.

Detection Scenarios • After being issued a move media from a host that requires a get from a drive, the drive never achieves the unloaded state.

• When GUI commands are issued that require a drive unload (manual drive unload, move media, etc.) and the drive never achieves the unloaded state.

NoteThis ticket cause will interact with the “explicit unload” behavior as called out in the 0-11318 functional spec. Since the library will always issue an unload command, it will not be possible to determine if a host unload command failed first followed by a subsequent failure of a library issued unload command.

Root Causes • Drive fails to unload after the library issues an unload command.

Possible CRUs/FRUs • Tape Drive• Tape Cartridge


• UDS Subsystem• Logical Medium Changer


m_DriveUnloadUnsuccessful

Resolution DR003 - Drive Unload Diagnostic

1 Retry drive unload from host backup application.2 Open the library bulk load doors3 Push the blue unload button on the front of the drive. Remove the tape if it

is ejected by the drive.

Contact Service if the tape remains stuck in the drive.

T009 - Drive Load Unsuccessful, Motion OK


T011

T013

T011- Drive Over Eject Condition

Description The library is about to perform a get from a drive and checks the drive status to determine if the tape cartridge is ejected. LTO drives have demonstrated a specific failure mode where they eject a tape in a non-normal manner. Normally upon eject, the tape is in a particular position where it is clear of the robot motion path and it cannot be re-loaded due to mechanical interlock within the drive load mechanism. The historical failure mode is that the tape slips an additional amount out of the drive throat which re-arms the load mechanism of the drive. Two subsequent problems can occur. The over ejected tape can become an obstruction hazard for robot moves. In addition, the robot get operations can then re-trigger the drive load mechanism by bumping the tape during a get. There can be a “tug of war” between robot and drive OR the drive can win the tug of war resulting in the loading of a phantom tape. When the drive loads a phantom tape, there are resulting drive errors. The goal of reporting this problem is to identify tape drives that over eject tapes to avoid the two types of problems.

Detection Scenarios Library checks drive status prior to moving to perform a get. It is trying to determine if the drive is in an unloaded state and if a cartridge is present. If a cartridge is not reported as present, the library can assume it was “over ejected”.

Root Causes • The drive eject process did not result in the proper position of the ejected tape.

Possible CRUs/FRUs • Tape Drive


• UDS Subsystem• Motion Control Subsystem


m_DriveOverejectCondition

Resolution RR001 - Remove and Replace Drive Sled

• Contact service for drive replacement.

T013- Cannot Read or Invalid Library Serial Number Label

Description The library logic learns the SN of the system by reading an internal SN label. This is done at first boot up from a “cleared to ship” condition in order to establish the SN. It is also done on subsequent boot ups to confirm that the LCB is in the proper library. The library will report a problem when it cannot read a SN or detects an invalid SN. A different motion related problem will be reported if motion is preventing the proper reading of the SN.

Detection Scenarios • At first boot up from clear to ship, the library must establish the SN for the first time. There may be no SN in system memory at this point.

• Any power up. System memory already has a SN established for the LCB.• An LCB is improperly swapped into a different physical chassis and the

system reads the physical chassis label.


T017

Root Causes • LCB’s swapped between libraries• Label is damaged• Bar code scanner not working properly• Entire communication path to bar code scanner is not working properly.

Possible CRUs/FRUs • Cable spool• Chassis• LCB• Robot assembly• Y-carriage assembly


• (none)


m_InvalidSerialNumber

Resolution DR007 - Bar Code Scanner Diagnostic

T017- Invalid Storage or IE Position

Description Calibration completes and the coordinates of each storage and IE element are calculated. The calculated values are determined to be outside travel limits that have been established for the robot.

Detection Scenarios • Calculated element positions fail validity check against travel limits.

Root Causes • Calibration targets not in position• Calibration sensor detects edges but is not correctly finding calibration target

edges

Possible CRUs/FRUs • Cable spool• Chassis• Fiducial Targets• Robot assembly• Y-carriage assembly


• Motion Control Subsystem


m_InvalidStorageIEPosition

Resolution DR008 - Calibration Diagnostic

T013- Cannot Read or Invalid Library Serial Number Label


T018

T019

T018- Invalid Drive Position

Description Calibration completes and the coordinates of each drive are calculated. The calculated values are determined to be outside travel limits that have been established for the robot.

Detection Scenarios • Calculated element positions fail validity check against travel limits

Root Causes • Drive calibration target is not in position• Calibration sensor detects edges but is not correctly finding calibration target

edges.

Possible CRUs/FRUs • Cable spool• Chassis• Tape Drive• Robot assembly• Y-carriage assembly




m_InvalidDrivePosition


T019 - Cannot Calibrate Drive, Motion OK

Description System electrically detects a drive and is able to scan the bar code label but cannot successfully calibrate the position of the drive. The calibration search pattern completes successfully.

Detection Scenarios • Calibration motion completes but edge finding of one or more edges does not occur

Root Causes • Calibration sensor not functioning properly• Calibration target not functioning properly• Drive or robot position is so far off nominal that search pattern cannot locate

target.

Possible CRUs/FRUs • Cable spool• Chassis• Tape Drive• Robot assembly• Y-carriage assembly




m_DriveCalibrationFailure


T020

T021


T020 - Cannot Calibrate Storage, Motion OK

Description System cannot successfully calibrate the position of a storage magazine but the calibration search pattern completes successfully.

Detection Scenarios • Calibration motion completes but edge finding of one or more edges does not occur

Root Causes • Calibration sensor not functioning properly• Calibration target not functioning properly• Drive or robot position is so far off nominal that search pattern cannot locate

target.

Possible CRUs/FRUs • Cable spool• Chassis• Fiducial Targets• Robot assembly• Y-carriage assembly


• Motion Control Subsystem• Logical Medium Changer


m_StorageCalibrationFailure


T021 - Lost Electrical Connection/Communication With Drive Sled

Description The library had been communicating with a drive sled and had considered it to be assigned to a logical library. Two way communications no longer occur. This ticket is specifically NOT caused by physical removal of a drive if the drive is not assigned to a partition.

Detection Scenarios • Routine polling of the sled can no longer occur. Polling interval is TBD.• Specific library to drive sled commands are not responded to

Root Causes • Drive is physically removed/unplugged (intentional or never screwed in correctly)

• Various hardware failures on the drive sled• Various hardware failures in the library

Possible CRUs/FRUs • Chassis• Tape Drive• LCB

T019 - Cannot Calibrate Drive, Motion OK


T022

T023


• Motion Control Subsystem• Logical Medium Changer


TBD


T022 - Lost Electrical Connection/Communication with Drive Brick

Description Internal to the drive, the sled control board can no longer communicate with the drive brick.

Detection Scenarios • Routine polling between sled control board and drive brick can no longer occur. Polling interval is TBD.

• Specific commands such as unload, reset, etc. are not responded to

Root Causes • Cable broken, unlplugged, damaged, etc.• Drive brick failure



• UDS Subsystem


TBD



T023 - Drive Sled Fan Spinning Too Slow or Not At All

Description A drive sled fan is detected to be spinning too slow or not at all.

Detection Scenarios • Regular polling/monitoring of the fan indicates a problem. Polling interval TBD.

Root Causes • Hardware failure of fan• Wiring or PCBA failure• Blocked air paths• Physical obstruction



• UDS Subsystem

T021 - Lost Electrical Connection/Communication With Drive Sled


T024

T025


TBD



T024 - AC Power Loss

Description A power supply has detected loss of AC power. AC power loss to a single power supply CM is unlikely to be able to post this ticket due to the speed at which system shut down occurs after an AC loss. This Ticket is most likely to occur when there is AC loss to a redundant power supply in a CM or any supply in any EM.

Detection Scenarios • AC power status from the supply creates an interrupt that is managed by software.

Root Causes • AC supply is gone (cord removed, customer side AC failure, etc.)• Individual on/off switch for the supply has been set to off• Hardware failure inside supply

Possible CRUs/FRUs • Power supply


• Hardware


PowerSupply_ACFail

Resolution DR009 - AC Failure Diagnostic

1 Check the facility AC power and the power supply power switch. 2 Correct them if necessary and Close the ticket.

• If the facility AC power and the power supply power switch are OK, contact service for possible power supply replacement.

T025 - Power Supply Hardware Failure

Description Power supplies report 4 failure conditions that are considered to be a hardware failure within the supply: Fan Fail, Over Temp, DC Fail and Over Current. These failures can occur in both single and redundant power supply CM’s and any EM with a power supply.

Detection Scenarios • Regular monitoring of power supply status results in one of 4 detected failures.

T023 - Drive Sled Fan Spinning Too Slow or Not At All


T031

Root Causes • Detected fan failure in the supply• Detected over temp condition in the supply• Detected DC failure in the supply• Detected over current failure in the supply.

Possible CRUs/FRUs • Chassis• LCB• Power supply


• Hardware


• PowerSupply_DCFail• PowerSupply_FanFail• PowerSupply_OverCurrent• PowerSupply_OverTemperature

Resolution RR003 - Remove and Replace Power Supply

• Contact service for possible power supply hardware replacement.

T031 - Can’t Unlock IE Station

Description System logic or external command is requiring IE station lock to unlock but it will not.

Detection Scenarios • When unlock action is attempted, lock/unlock position sensor does not detect the proper state

Root Causes • Lock mechanism not working properly• Lock position sensor not working properly• Mechanical binding or obstruction prevents proper motion and detection• Mechanical failure of sensor flag

Possible CRUs/FRUs • Chassis• I/E lock assembly• I/E mechanism• LCB• Display assembly


• Physical Medium Changer


m_IEUnlockFail

T025 - Power Supply Hardware Failure


T032

T033

Resolution DR011 - IE Lock Diagnostic

1 Shut down the library.2 Open all IE station doors. Select Self Test to trigger the library to verify all

doors are open. If the test fails, replace the IE assembly.3 Close all IE station doors. Select Self Test to trigger the library to verify all

IE doors are closed. If the test fails, replace the IE assembly.4 Select Self Test to trigger the library to verify that all IE locks can be locked

and opened. If the test fails, replace the IE lock assembly.5 Attempt to open all IE doors to confirm that doors are locked. If any of the

doors open, replace the IE lock assembly.6

T032 - Can’t Lock IE Station

Description System logic or external command is requiring IE station lock to lock but it will not.

Detection Scenarios • When lock action is attempted, lock/unlock position sensor does not detect the proper state

Root Causes • Lock mechanism not working properly• Lock position sensor not working properly• Mechanical binding or obstruction prevents proper motion and detection• Mechanical failure of sensor flag

Possible CRUs/FRUs • Chassis• I/E lock assembly• I/E mechanism• LCB• Display assembly




m_IELockFail

Resolution DR011 - IE Lock Diagnostic

T033 - Drive Tape Alert 3 – Hard Read or Write Error

Description System determines that the drive has issued a Tape Alert 3 indicating an unrecoverable read, write or positioning error.

Detection Scenarios • Tape drive issues a Tape Alert 3 which is recognized by the library during the continuous 4 second polling cycle of drive status.

Root Causes • Drive has determined that there is a problem per its internal algorithms.

T031 - Can’t Unlock IE Station


T034

T035



UDS Subsystem


m_TapeAlert3faultCode

Resolution RR008 - Remove and Replace Tape Cartridge

• If the cartridge is a FUP tape or cleaning tape managed by the library; export the tape via the library Operations>Media>Export function. Retire the tape from service.

• If the tape is a cleaning tape or data tape managed by a host application, export the tape via the host application. Retire the tape from service.

T034 - Drive Tape Alert 4 – Media

Description System determines that the drive has issued a Tape Alert 4 indicating an unrecoverable read, write or positioning error that the drive specifically isolates to a the media.



Possible CRUs/FRUs • Tape Cartridge


UDS Subsystem






T035 - Drive Tape Alert 5 – Read Failure

Description System determines that the drive has issued a Tape Alert 5 indicating an unrecoverable read error where isolation is uncertain between drive and media.

T033 - Drive Tape Alert 3 – Hard Read or Write Error


T036





UDS Subsystem






T036 - Drive Tape Alert 6 – Write Failure

Description System determines that the drive has issued a Tape Alert 6 indicating an unrecoverable write error where isolation is uncertain between drive and media.





UDS Subsystem






T035 - Drive Tape Alert 5 – Read Failure


T037

T038

T037 - Drive Tape Alert 8 – Not Data Grade

Description System determines that the drive has issued a Tape Alert 8 indicating that the tape cartridge in the drive is not a data grade tape.





UDS Subsystem






T038 - Drive Tape Alert 9 – Write Protected

Description System determines that a write was attempted on a write protected tape.

Detection Scenarios • Tape drive issues a Tape Alert 9

Root Causes • Write protect feature on tape is protecting the tape but the user is trying to write to it.



UDS Subsystem



Resolution DR014 - Write Protect or Worm Diagnostic

1 Determine whether the tape should be write protected or not.

If not, export the tape via your back up application and correct the problem be manually changing the write protect switch on the tape cartridge.

If the tape is correctly set as a “read only” tape, investigate your host application to determine why a write was attempted.


T039

T040

T039 - Drive Tape Alert 12 – Unsupported Format

Description System determines that the drive has issued a Tape Alert 12 indicating that the media loaded is an unsupported format. In the case of the IBM LTO family of drives, full backward read and write compatibility stopped when LTO 3 was introduced. LTO 3 cannot write in LTO 1 format. Therefore an LTO 1 tape is an unsupported format when trying to write to it with an LTO 3 drive.





UDS Subsystem



Resolution DR015 - Unsupported Format Diagnostic

• If the cartridge was loaded to the drive via the Library GUI, export the tape via the library Operations>Media>Export function. Import the proper type of tape for the desired operation and continue.

• If the tape was loaded to the drive via a host application, export the tape via the host application. Import the proper type of tape for the desired operation and continue.

T040 - Drive Tape Alert 15 – MIC Chip Failure

Description System determines that the drive has issued a Tape Alert 15 indicating that MIC (memory in cassette) of the media loaded is not working properly.





UDS Subsystem




T041

T045




T041 - Drive Tape Alert 16 - Forced Eject

Description System determines that the drive has issued a Tape Alert 16 indicating that an unload of a drive was triggered while the drive was actively reading or writing. The source of the unload can be either an operator initiated manual push button on the drive itself or a GUI initiated command.





UDS Subsystem






T045 - Drive Tape Alert 20 – Clean Now

Description System determines that the drive has issued a Tape Alert 20 indicating that the drive requires cleaning. This should be coincident with a Bang C on the drive seven segment display.




T040 - Drive Tape Alert 15 – MIC Chip Failure


T046

T047


UDS Subsystem



Resolution DR018 - Manually Clean Drive

1 Enable the library cleaning function, import cleaning tapes and clean the drive.

OR

1 Use host application cleaning tools to clean the drive.

T046 - Drive Tape Alert 21 – Clean Periodic

Description System determines that the drive has issued a Tape Alert 21 indicating that the drive requires cleaning. This should be coincident with a Bang C on the drive seven segment display.





UDS Subsystem



Resolution DR018 - Manually Clean Drive

1 Enable the library cleaning function, import cleaning tapes and clean the drive.

OR

1 Use host application cleaning tools to clean the drive.

T047 - Expired Cleaning Media

Description System determines that a cleaning media is expired.

Detection Scenarios • Tape drive issues a Tape Alert 22• Code that manages library based cleaning determines that a cartridge is

consumed based on actively managing the use count.

Root Causes • Cleaning tape is used up.

T045 - Drive Tape Alert 20 – Clean Now


T048



UDS Subsystem


m_ExpiredCleaningMedia




T048 - Drive Tape Alert 23 – Invalid Cleaning Tape

Description System determines that the drive has issued a Tape Alert 23 indicating that the drive was expecting a cleaning tape but the loaded cartridge is not a cleaning tape.


Root Causes • User or library attempts to mount a cleaning tape but the tape is not actually a cleaning tape.

• User mistakenly loads a data tape as a cleaning tape• Inventory or application issue results in data tape being loaded when drive

expects cleaning tape



UDS Subsystem






T047 - Expired Cleaning Media


T049

T050

T051

T049 - Drive Tape Alert 30 – Hardware A

Description System determines that the drive has issued a Tape Alert 30 indicating a hardware error that requires a drive power cycle before the drive might recover to a usable state.





UDS Subsystem




T050 - Drive Tape Alert 31 – Hardware B

Description System determines that the drive has issued a Tape Alert 31 indicating a hardware error that requires a drive power cycle before the drive might recover to a usable state.





UDS Subsystem




T051 - Drive Tape Alert 32 – Interface

Description System determines that the drive has issued a Tape Alert 32 indicating a tape drive has detected a problem with the application client interface.



T052

T060




UDS Subsystem



Resolution DR012 - Host Cabling Diagnostic

1 Check the external drive cabling and connections for completeness or possible damage.

T052 - Drive Tape Alert 33 – Eject Media Error Recovery

Description System determines that the drive has issued a Tape Alert 33 indicating that the drive requires a tape to be ejected in order to resolve a problem.





UDS Subsystem




T060 - Door Open

Description At boot time or run time the library detects that any door is open when the library is correctly terminated and is in 9 of 15 valid frame configurations.

Detection Scenarios • Code detects 9 specific frame configurations (out of 15 total) and the door is open. (note: The door open bit is only valid in a properly terminated library stack. An unterminated library stack will appear to be equivalent to a 3 EM stack. Therefore the door open bit cannot be Detection of 3 EM’s cannot be distinguished as a real configuration or a mis be caused by aresults in an indeterminate case where a door open cannot be distinguished from a missing terminator)

T051 - Drive Tape Alert 32 – Interface


T062

Root Causes • Door is open A stack of frames is not terminated properly at run time or boot time. This includes missing or removed cables or terminators and various electrical hardware failures.

• Any door is actually open and the system is in one of the 6 possible configurations with 3 EM’s.

• A number of electrical hardware failures in the door switch circuit (this includes intermittent issues)

• Mechanical issues where door switch is not being made even though door is closed (this includes intermittent issues)

Possible CRUs/FRUs • Chassis• LCB• Module-to-module cable• Module terminator


• Motion Control Subsystem• Environmental Management Subsystem


TBD

Resolution DR019 – Door Open Diagnostic

T062 - Frame Configuration Problem

Description At boot time or run time the library physical frame configuration is not valid.

Detection Scenarios • Code determines that there is greater than 1 CM module based on geographic address bits

• Code detects 5 frames or greater above the CM per the geographic address bits

• Code detects 5 frames or greater below the CM per the geographic address bits

• Code detects that one or more geographic address bit patterns do not match a valid configuration

• The code detects/communicates with a device (IE stations, power supplies, drives, blades, fan blades) that should not exist per the detected frame count and frame configuration.

• Code determined frame configuration based on frame count and geographic address bit pattern does not match hard stops found by y motion tests.

• Code has compared the current detected configuration to a persisted configuration and it does not match.

T060 - Door Open


T063

Root Causes • Greater than 1 CM module exists in a stack of frames wired together• 5 frames or greater are actually above the CM• 5 frames or greater are actually below the CM• Hardware failure results in one or more invalid geo bit patterns.• Hardware failure results in one or more valid but incorrect geo bit patterns

when compared to frame count (more frames detected than actual or less frames detected than actual)

Possible CRUs/FRUs • Chassis• LCB• Module-to-module cable• Module terminator


• Hardware


• ChassisConfiguration_FifthModuleAbove• ChassisConfiguration_FifthModuleBelow• ChassisConfiguration_FrameIDStateChange• ChassisConfiguration_InvalidLowerFrameBits• ChassisConfiguration_InvalidUpperFrameBits• ChassisConfiguration_MissingLowerBoxToBoxTerminatorOrCable• ChassisConfiguration_MissingUpperBoxToBoxTerminatorOrCable• ChassisConfiguration_MultipleCMDetected

Resolution DR010 - EM Connectivity Diagnostic

1 Verify that the terminators and all module to module cables plugged in properly. If they are not, power down the library, plug the cables in and power the library back on. When the library powers up, it should detect the presence of the cables and terminators and properly configure itself.

T063 - Cannot Read or Mismatch WWN Label

Description The library logic learns the library WWN of the system by reading an internal WWN bar code label. This is done at first boot up from a “cleared to ship” condition in order to establish the WWN. It is also done on subsequent boot ups to TBD. The library will report a problem when it cannot read a the WWN. A different motion related problem will be reported if motion is preventing the proper reading of the WWN.

Detection Scenarios • At first boot up from clear to ship, the library must establish the WWN for the first time. There may be no WWN in system memory at this point.

• Any power up. System memory already has a WWN established for the LCB.

• An LCB is improperly swapped into a different physical chassis and the system reads the physical chassis WWN label.

T062 - Frame Configuration Problem


T064

T065

Root Causes • LCB’s swapped between libraries• Label is damaged• Bar code scanner not working properly• Entire communication path to bar code scanner is not working properly.

Possible CRUs/FRUs • Cable spool• Chassis• Robot assembly• Y-carriage assembly• LCB


• Physical Medium Changer


• m_InvalidWWN

Resolution DR007 - Bar Code Scanner Diagnostic

T064 - LCB Hardware Failure

Description The library encounters an error which appears to be isolated to hardware on the LCB itself.

Detection Scenarios • Code detects a board level voltage problem.

Root Causes • Board level voltage problems

Possible CRUs/FRUs • LCB


• Hardware


• LCB 48 V Fuse / is blown

Resolution TBD

T065 - LCB Robot Power Fuse (F3) Blown (42volt bus)

Description The library detects that the 42V, F3 picker power fuse located on the LCB has blown.

Detection Scenarios • Monitoring of voltage divider indicates partial or complete voltage drop (monitoring frequency?)

Root Causes • Board level hardware failures• Permanent or temporary short in cables, connectors, picker• Various hardware failures in picker that cause too much current to be drawn

T063 - Cannot Read or Mismatch WWN Label


T066

T067

Possible CRUs/FRUs • LCB• LCB Picker Fuse


• Hardware


• LCB 48 V Fuse / is blown

Resolution TBD

T066 - Drive Power Fuse (F1) Blown

Description The library detects that an F1 drive fuse located on a DSIB board has failed. Each module has a DSIB card to provide an electrical connection point for the drive sleds. Each DSIB has a replaceable fuse for the overall drive power bus. This protects the core library hardware components from some type of short or over current problem in one or more drives.

Detection Scenarios • Monitoring of voltage divider indicates partial or complete voltage drop (monitoring frequency?)

Root Causes • Board level hardware failures• Permanent or temporary short circuit conditions in drives, drive sleds,

docking connectors, etc.

Possible CRUs/FRUs • DSIB Fuse


• Hardware


• TBD

Resolution TBD

T067 - Display Assembly Hardware Failure

Description The library encounters an error which appears to be isolated to display assembly hardware. This includes the DIEB board.

Detection Scenarios • No i2C communication with board• No GPIO with board• No CAN with board• DIEB fuse is blown

Root Causes • Board level hardware failures• Display not plugged in• Cable failure or not plugged in

T065 - LCB Robot Power Fuse (F3) Blown (42volt bus)


T068

Possible CRUs/FRUs • Chassis• Display assembly


• Hardware


• TBD

Resolution TBD

T068 - Destination Element For A Move Media Is Full

Description The robot has attempted to put to a drive, IE or storage element and has determined that the element is full. This is distinctly NOT a SCSI illegal request situation. At the beginning of the move media, the library inventory has indicated that the destination element was in an empty state to allow it to be a valid destination. During recovery operations, the library has concluded that the cell is obstructed by a piece of media. Any failure that is not thought to be a piece of media in the destination should not be mapped to this ticket.

Detection Scenarios • The destination element for a move media is full with a LABELED cartridge. Library inventory does not know that the cell is full.

Root Causes • Inventory has not occurred since cartridge was placed in element by some manual operator intervention.



• (none)


• m_DestinationFull

Resolution DR020 – Re-inventory the library

• To trigger an inventory of the library, open and close one of the bulk load doors. The library will automatically notify host applications that the inventory status of the library has changed and host applications should synchronize to the new library inventory.

T067 - Display Assembly Hardware Failure


T069

T070

T069 - Source Element For A Move Media Is Empty

Description The robot has attempted to get from a drive, IE or storage element and has determined that the element is empty. This is distinctly NOT a SCSI illegal request situation. At the beginning of the move media, the library inventory has indicated that the source element was not in an empty state and it was a valid source for a move media command. During recovery operations, the library has concluded that the cell is genuinely empty. Empty is defined as NOT containing a tape with a readable barcode. The treatment of unlabeled media is TBD.

Detection Scenarios • The library fails to successfully get a cartridge during a move media. The tape present sensor in the cartridge indicates no tape at the conclusion of a get and a subsequent inventory scan of the cell indicates that no tape is present.

Root Causes • Inventory has been manually changed since last robotic inventory. Cartridge was removed from or moved within the system.



• (none)


• m_SourceEmpty

Resolution DR020 – Re-inventory the library

• To trigger an inventory of the library, open and close one of the bulk load doors. The library will automatically notify host applications that the inventory status of the library has changed and host applications should synchronize to the new library inventory.

T070 - Library Partition Control Path Failed

Description The library media changer control path through a drive has failed. The host that owns and runs the partition can no longer be expected to be able to control the library. The control path must be fixed or a user could choose to switch the control path to a different drive within the same partition.

Detection Scenarios • The loss of communications between the library and the UDS• The loss of communications between the UDS controller board and the drive

brick.

Root Causes • Various hardware problems inside the sled.• Drive brick firmware bug• Drive sled firmware bug• Library communication firmware bug• DSIB hardware problem• Loss of power to sled (DSIB 48 V fuse)



T071

T072


• (none)


• TBD

Resolution TBD

T071 - Power Supply Not Present

Description The library can no longer detect the presence of a power supply that was previously physically installed and logically added to the system.

Detection Scenarios • Regular polling between LCB and power supply checks for presence of the power supply. Polling rate is TBD.

Root Causes • Power supply has been physically removed after being added to a powered on system.

• Hardware failure inside supply• Hardware failure in library side connector or other electronics.

Possible CRUs/FRUs • Power supply


• Hardware


• PowerSupply_NotPresent

Resolution DR022 – Power Supply Not Present

• If you have recently removed a power supply from the library, replace it and Close this ticket.

• If all power supplies appear to be present, contact service for possible power supply hardware replacement.

T072 - The System Has Reported an Unmanaged Fault

Description Library firmware has reported a problem that is not associated with a specific ticket and corresponding diagnostic resolution. This problem cannot be resolved without escalation to tech support and engineering.

Detection Scenarios •

Root Causes •

Possible CRUs/FRUs •


•

T070 - Library Partition Control Path Failed


Closing RAS Tickets

Using the Service Menu

The Service menu gives service personnel access to troubleshooting tools that are not available to other users.

Using the Service menu, you can run diagnostics on:

• Connectivity

• Control

• Cooling

• Drives

• Media

• Power

• Robotics

You can access RAS tickets from both the Service menu and the Tools menu.

Interpreting LEDs

LEDs provide a visual indication about the status of certain library components. LEDs can sometimes communicate that a problem exists when RAS tickets cannot. For example, an LED can indicate a firmware problem that prohibits the library from generating RAS tickets.

The following components of the Scalar i500 have LEDs:

• Blades

• Tape drives

• Power supplies

Some of these components may also include a fibre port link LED.

LCB LEDsLibrary Control Blade (LCB) LEDs indicate status by the rate at which they blink. The color of the LED identifies the area of the component being reported.

Use the following table to interpret the current status of blade LEDs:


•

Resolution DR021 – Contact Adic Service

T072 - The System Has Reported an Unmanaged Fault


Amber LED on BladesUnder normal operating conditions, the amber LED on blades is not lit. If you see that the amber LED on a blade is either blinking continuously or solidly lit for at least 10 minutes, service the blade as soon as possible. The library may or may not generate a RAS ticket, depending on the source of the problem.

The following table indicates the actions you can take, based on the condition of the LED.

Servicing a Blade Based on LED Status

When servicing a blade based on the status of an LED

1 Observe the blinking patterns of the LEDs for at least 30 seconds, and log your observations in both the RAS ticket and the equipment failure report that you must return with the defective part. Accurate reporting of all LED states for the entire green, amber, and blue set of LEDs is critical for diagnosing the cause of the problem.

2 Capture a snapshot of the library, and send it to technical support for analysis.

Table 1 Blade LEDs

LED Color Represents Blade Status

Green Processor status

• Solid on — Processor not operating

• Solid on for 3 seconds, then blinks twice — Blade firmware is downloading

• 1 blink per second — Normal: Processor operating

• 10 blinks per second — Identify mode (per user request, to distinguish it from other blades)

• Solid off — Processor not operating

Amber Health status • 1 blink per second — Main processor not operating

• Solid off — Normal: Blade operational

Blue Power control status

• Solid on — Swap mode: Blade is powered down and can be removed

• 1 blink per 10 seconds — Normal: Blade on

• Solid off — Blade not receiving power

CAUTIONNever remove a blade when its amber LED is solidly lit, unless it has been solid lit for at least 10 minutes.

Table 2 Amber LED on Blades

State of Amber LED Suggested Service Action

Solid on for 10+ minutes

Replace the blade

1 blink per second Check the firmware for the blade and make sure that you have the most current firmware available. Do not replace the blade. It is unlikely that the blade hardware is the source of the problem.


Tape Drive LEDsRAS tickets typically report all problems related to tape drives, including error codes and tape alerts. By observing the blinking pattern of LEDs on tape drives, however, you can discern which operation the tape drive is currently performing.

The following diagram shows where the tape drive’s LEDs and the fibre port link LED are located.

Figure 1 Location of Tape Drive LEDs

Use the following table to interpret tape drive activity:

Fibre Port Link LEDThe fibre port link LED shows the current state of the fibre channel link and indicates whether or not the link is ready to transmit commands. (Do RAS tickets report problems with this?)

Table 3 Tape Drive Activity

LED Color Represents Drive Status

Green Processor activity • Solid on — Drive’s main processor is not operating

• Solid on for 3 seconds, then blinks twice — Drive firmware is downloading

• 1 blink per second — Normal: Drive operational

• Blinks 3 times in 3 seconds, then pauses (solid off), and then repeats — Drive is activating (varying online)

• 10 blinks per second — Identify mode

• Solid off — Drive’s main processor is not operating

Amber Health of the drive • Solid on — Drive has failed

• Solid off — Normal: drive operational

Blue Power control • Solid on — Drive is powered down and ready to be replaced or varied online

• 1 blink per 10 seconds — Normal: Drive operational

• Solid off — Drive is not receiving power


Fibre Port Link LED on Tape DrivesThe fibre port link LED on a tape drive is located on the rear of the drive, beside the fibre port.

Use the following table to interpret fibre channel link activity:

Power Supply LEDsRAS tickets typically report all problems related to power supplies. You can also observe the blinking pattern of LEDs on power supplies to see if the they are functioning appropriately.

Power supply LEDs indicate status by the rate at which they blink. The color of the LED identifies the area of the component being reported.

Table 4 Fibre Port Link LED on Tape Drive

LED Color Represents Fibre Port Link Status

Green LIP and activity • Solid on — Loop initialization protocol (LIP) has occurred.

• Blinks at regular intervals — Host command/data activity is occurring.

Amber Online and light detected • Solid on — The library has enabled the drive data bus, and it can detect light through a fiber optic cable.

No color No activity or no light detected

• Solid off — Either the drive is off or the drive cannot detect light through a fiber optic cable (which is equivalent to a missing fibre cable). If the drive is varied off, the blue status LED will be solidly lit. Blue?

Table 5 Power Supply LEDs

LED Color Represents Power Supply Status

Green AC OK(top)

• Solid on — The power supply’s AC input is above the minimum requirements to operate.

• Solid off — The power supply’s AC input is below the minimum requirements to operate.

Green DC OK(middle)

• Solid on — The power supply’s output voltage is within regulation.

• Solid off — The power supply’s output voltage is not within regulation.

Blue Fault(bottom)

• Solid on — Indicates that one of the following faults has been detected:

• Power supply is outside of specifications

• Current limit has been exceeded

• Temperature limit has been exceeded

• Fan failed while AC input is present and above the minimum operating voltage

• AC input is below the minimum operating voltage

• PDU is on, but the Power button on the library’s indicator panel is off

• Solid off — Normal: No faults detected


When servicing a power supply

• In the RAS ticket associated with the defective power supply, record both the number of the module and the number of the power supply connected to that module.

Each module can have up to two power supplies. The power supply on the left is considered to be #1, while the power supply on the right is #2.

Modules are numbered according to their position in relation to the control module. The control module is assigned the number 0. All modules stacked beneath the control module are assigned a negative number, while modules stacked above the control module are assigned a positive number. For example, module -2 is the second module beneath the control module, while module +2 is the second module above the control module.


Adding, Removing, and ReplacingWhen servicing the Scalar i500, test the library both before and after you service it. Test the library before you service it to assess the overall health of the library. Test the library after you service it to ensure that the library is fully functional and that it works as expected.

Become familiar with the contents of this manual and the Scalar i500 User’s Guide, and follow the guidelines provided in the Service Roadmap as necessary.

Before You Start

Before adding, removing, or replacing any library parts, become familiar with the following information.

Important Topics in the Scalar i500 User’s GuideThe Scalar i500 User’s Guide provides additional important information for service personnel, including detailed instructions for removing and replacing customer replaceable units (CRUs), which are library components that customers can service themselves. Instructions for removing and replacing CRUs are not repeated in this guide.

Understanding the following topics will help to ensure that you service the library efficiently and without adversely impacting the customer’s library system configuration.

Table 1 Important topics in the Scalar i500 User’s Guide

Chapter Topic name Description

Setting up the Library Hardware Installing the Library How to cable the library

Updating Firmware (all) How to update firmware for tape drives

Running Your Library Changing the Tape Drive Mode

How to vary tape drives online/offline

Troubleshooting (all) How to troubleshoot the library

Specifications (all) Provides detailed specifications on key library components


Required Library StateAdding, removing, or replacing library components usually requires you to power off the entire library. There are a few components, however, that you can service without powering off the library. Instead, you may need only to take a certain partition offline, or you may not need to impact the status of the library at all.

Use the following table to determine the state that the library must be in before you service each part.

Table 2 Servicing library components: Library state required

Required ToolsAdding, removing, and replacing CRUs and FRUs for the Scalar i500 library may require the following tools:

• T10 TORX® screwdriver with a static safe handle

• Philips® screwdriver

General Service GuidelinesServicing a library typically includes the following steps:

1 Use the remote Web client when servicing the library. To do this, connect your laptop to the service port located on the back of the library control blade.

You must use the remote Web client to save and/or restore customer library configurations. This functionality is not available from the library’s Operator Panel.

2 Log in to the library using your service name and password. Logging in gives you full control over the library, and unlocks the I/E Station door.

3 Take a snapshot of the current status of the library.

4 Save the library configuration in case you need to restore it later. For details, see x-ref.

Part Required Library Status

Cable spool Power off

Control module Power off

Expansion module Power off

Front bezels On/Normal

I/E Station lock assembly Take affected partition offline

I/E Station slide assembly Take affected partition offline

LCB Power off

Operator panel Power off

Picker assembly Power off

Power supply (redundant) On/Normal

Tape drive Power off

Tape column Power off

Y motor Power off


5 Assess the status of the library using the following tools. Thoroughly examine all available reports and indicators, because the problem may be larger than it initially seems.

• RAS tickets

• LEDs

• System diagnostics (which are available via the Service menu on the library’s remoteWeb client)

6 Create a list of parts that you need to add, remove, or replace, and determine the order in which you plan to service them.

7 Order any necessary parts. Table 3 on page 44 contains a complete listing of all CRUs and FRUs.

8 Review the cabling connections for each module. If you need to disconnect the cables to remove or replace a FRU, consider labeling the cables so you can reconnect them correctly.

9 When you are ready to service the library, determine whether you will need to take the entire library offline or whether you can take only certain partitions offline. For details, see page 44.

10 Contact the library administrator to schedule a time to take the library or partition offline, if necessary. Before taking the library offline, ask the administrator to complete or cancel any jobs that are in the queue.

11 Power off the library or take just the affected partitions offline.

12 Add, remove, and replace each part, as necessary.

Consider testing the library after servicing each part (for details, refer to the next step). Doing this can greatly reduce the time it may take to troubleshoot the library if a problem occurs.

13 After servicing the library (and preferably after servicing each part), power on the library and test it thoroughly. Complete the following tests to ensure that the entire library functions as expected.

• system diagnostics?

• LEDs

• teach/calibrate?

• etc

14 When you finish adding, removing, and replacing all necessary parts, take the library online.

15 Close all open RAS tickets.

16 Verify that your host applications can communicate with the library.

17 After verifying that the library is fixed and running smoothly, take another snapshot of the status of the library and e-mail it to technical support. also provide one to the customer?

18 other post-service tasks?

CRU and FRU Listings

All electrical and non-static mechanical components of the Scalar i500 are either a customer replaceable part (CRU) or a field replaceable part (FRU). A CRU is a component that customers can remove or replace themselves, whereas a FRU is a component that only service personnel should remove or replace.

When servicing a FRU, you may also need to service a CRU. Therefore, all CRUs and FRUs for the Scalar i500 are itemized in the following table.

The following table lists all CRUs and FRUs, the CRU/FRU IDs (which corresponds to the part’s most current order number on the Customer Service website), and the page on which the part is discussed.


Cable Spool

The cable spool enables the picker to move up and down the length of the library, from one module to another. The cable spool is housed in the control module.

Replacing the Cable SpoolThese instructions explain how to remove the cable spool and replace it with a new one. You may need to replace the cable spool if you are experiencing problems your current one.

Required tools: Philips screwdriver

1 Power off the library.

When the library is powered off, the picker assembly slowly falls to rest at the bottom-most module of the library. You can service the picker assembly from this bottom-most module.

2 Unstack the control module from the library.

Table 3 CRUs and FRUs

Part Name CRU/FRU IDNeed IDs Reference Information

Cable Spool FRU page 42

Control Module CRU page 48

Expansion Module CRU page 51

Front Bezels FRU page 57

I/E Station Lock Assembly FRU page 63

I/E Station Slide Assembly FRU page 59

Library Control Blade (LCB) CRU page 60

Operator Panel FRU page 62

Picker Assembly FRU page 63

Power Supply CRU page 65

Rackmount Kit CRU page 66

Tape Column CRU page 75

Tape Drive CRU page 76

Y Motor FRU page 78

Note It is much easier to remove and replace the cable spool if you remove the control module from the library configuration.


a. Before removing the control module, you must first remove all expansion modules (if any) above the control module. For details, see Removing an Expansion Module on page 52.

b. Remove the cable spool clip from the Y carriage assembly. (If the Y carriage assembly is in the control module, it may be easier to perform Step 3 first.) Unscrew the thumbscrew and pull the cable spool clip off of the assembly.

c. Remove the control module. For details, see Replacing the Control Module on page 49.

3 If the control module’s top chassis plate is still in place, remove it.

Note If your library is rackmounted, you will need to perform additional steps to remove the module from the rack. For details, see Installing the Rackmount Kit on page 66.

CAUTIONBe sure to remove the cable spool clip before removing the control module from your library. Otherwise, the cable spool could become damaged.


Using the screwdriver, remove the screws from the top plate and set the plate and screws aside.

4 If the picker assembly is positioned in the control module (which means that the control module is the bottom-most module of your library), remove it. For details, see Picker Assembly on page 63.

5 If you removed the picker assembly, also remove the Y carriage assembly.

To remove the Y carriage assembly, simply lift it up and out of the top of the module.


6 Remove the three tape columns located on the left side of the control module.

You must remove the tape column located at the front left of the module before removing the other two tape columns. For details, see Tape Column on page 75.

7 Using the screwdriver, loosen the screw that secures the cable spool to the chassis.

8 Remove the cable spool.

a. Disengage the cable spool from the side of the module.

b. Disconnect the cable spool cable that is attached to the rear of the module, behind the area where the picker assembly is usually positioned.

c. Remove the cable spool from the module.

9 Install the new cable spool.

Note Consider labeling the tape columns so you can be sure that you replace them to their original locations. Otherwise, the library’s self-test will fail.


a. Make sure that all cables are out of the way, and insert the cable spool’s studs into the side of the module.

b. Tighten the screw (which you loosened earlier) to secure the cable spool into place.

c. Reconnect the cable spool cable.

10 Replace the tape columns to their proper locations. For details, see Replacing a Tape Column on page 75.

When replacing the columns, replace the rear column first, then the middle column, and finally the front column.

11 If you removed the Y carriage assembly, replace it. Use both hands to make sure that it is level, and slide it down the guide rails into the module. The Y carriage assembly should slide in easily.

After replacing the Y carriage assembly, reattach the cable spool clip.

12 If you removed the picker assembly, replace it. For details, see Picker Assembly on page 63.

13 Replace the top plate to the chassis, if you had removed it earlier.

14 Replace the control module to the desired location in the library.

15 If you haven’t already done so, reattach the cable spool clip to the Y carriage assembly.

16 Restack the remaining modules of the library as necessary.

17 Power on the library.

Control Module

The control module houses the central intelligence and robotic capabilities of the library, including the library control blade (LCB), the picker assembly and cable spool, and the operator panel.

Note If your library is rackmounted, you will need to perform additional steps to add the modules to the rack. For details, see Installing the Rackmount Kit on page 66.


Replacing the Control ModuleThese instructions explain how to remove a control module and replace it with a new one. You may need to replace your control module if the module or its chassis is severely damaged. Typically, however, only certain parts within the control module need to be replaced.

Following these instructions is necessary only if your library consists of a control module and at least one expansion module.

Required tools: None


2 Disconnect all power cords and network data cables from each module located above the control module, and from the control module itself.

3 Remove all power supplies from each module that you intend to remove. For details, see Removing a Redundant Power Supply on page 65.

4 Remove all tape drives from each module that you intend to remove. For details, see Removing a Tape Drive on page 77.

5 Remove the tape cartridges from each module that you intend to remove.

6 Remove the LCB from the control module and set it aside. The LCB stores information about your library’s contents and configuration, so you will probably want to install this LCB (or possibly just the flashcard) to your new control module. For details about removing the LCB, see Replacing the LCB on page 60.

7 Remove the old control module from your library.

Before removing the control module, you must first remove all expansion modules (if any) above the control module.

WARNINGWITHOUT TAPE DRIVES, TAPE CARTRIDGES, OR POWER SUPPLIES, A 5U MODULE WEIGHS APPROXIMATELY 50 LBS. A 9U EXPANSION MODULE, WITHOUT TAPE DRIVES, TAPE CARTRIDGES, OR POWER SUPPLIES, EXCEEDS 60 LBS. IF NECESSARY, ASK ANOTHER PERSON TO ASSIST YOU SO THAT THE MODULES CAN BE SAFELY LIFTED INTO POSITION.

Note You may want to label all cables before you remove them so you can later reconnect them to their proper locations.

Note It is not necessary to label the exact location of each tape cartridge in the library. When you later reinstall the tape cartridges to the library, you can install them in any order. When you power on the library, it will recreate its map of the physical location of each tape cartridge, and your library partitions will follow this new map.

Your business environment may, however, require that you reinstall tape cartridges to their appropriate module.



To remove the modules from your library:

a. Starting with the top-most module of your library, open the I/E Stationand access doors of the module and locate the two thumbscrews located at the base of the module.

b. Loosen the thumbscrews at the base of the module.

c. From the back of the library, loosen the two thumbscrews located at the base of the back of the module.

d. From the front of the library, slide the entire module toward you and lift it off of the module below it.

8 Add the new control module to your library.

a. Remove the tape drives from the library. For details, see Removing a Tape Drive on page 77.

b. Remove the power supplies. For details, see Removing a Redundant Power Supply on page 65.

c. Remove the control module’s chassis plates from the top and/or bottom of the module, as necessary.

• If your library consists of only the control module, do not remove the plates.

• If you plan to stack the control module at the top of the library, and if an expansion module is located below it, remove the control module’s bottom chassis plate.

• If you plan to stack the control module in the middle of the library, remove both the top and bottom chassis plates.

• If you plan to stack the control module at the bottom of the library, and if an expansion module is located above it, remove the control module’s top chassis plate.


d. If your library configuration includes one or more expansion modules below the control module, install them to your library now.

e. Lift the new control module and, from the front of the library, place it in the desired location.

If you are stacking the control module on top of an expansion module, place the rear of the control module on the front edge of the expansion module, align them, and slide the control module into place.

f. If you placed the control module on top of an expansion module, tighten the two thumbscrews at the base of the front of the module and the two thumbscrews located at the base of the back of the module.

g. Stack all expansion modules (if any) to their original positions above the control module, using the same method described above. Then tighten all thumbscrews located at the base of the front and back of the modules.

9 Add the tape cartridges to the module.

10 Add the tape drives to the module. For details, see Adding a Tape Drive on page 76.

11 Add the power supplies. For details, see Adding a Redundant Power Supply on page 65.

12 Add the LCB to the module. For details, see Replacing the LCB on page 60.

13 Connect all power cords and network data cables. For cabling instructions, see the Scalar i500 User’s Guide.


15 If your host application inventories the location of each tape cartridge in the library, open the host application and reinventory it in order to sync its logical inventory with the physical inventory of the library.

Expansion Module

You can add expansion modules to your library in order to increase the number of data cartridges available within your library system.

Expansion modules are available in two sizes: 5U and 9U. A library can use up to seven 5U expansion modules or four 9U expansion modules, and can grow to a maximum height of 41U.

All libraries taller than 14U must be rackmounted.

Adding an Expansion ModuleThese instructions explain how to add an expansion module to your library. You may want to add an expansion module to expand the size of your library.





2 Add the new expansion module to your library.

To add the new expansion module:

a. Remove all tape drives from the module that you are adding. For details, see Removing a Tape Drive on page 77.


c. Lift the new expansion module and, from the front of the library, place it in the desired location. Expansion modules can be added either above or below the control module.

If you are installing the expansion module above another module, place the rear of the expansion module on top of the other module, align it so it is parallel with the module below it, and slide it into place. Then tighten all thumbscrews located at the base of the front and back of the modules.

If you plan to install the expansion module below another module, you must unstack the library and then restack it as desired. For details, see Removing an Expansion Module on page 52.

d. Replace the other expansion modules to their original positions, using the same method above. Then tighten all thumbscrews located at the base of the front and back of the modules.

3 Add the tape drives to the module. For details, see Adding a Tape Drive on page 76.

4 Add the power supplies. For details, see Adding a Redundant Power Supply on page 65.

5 Add tape cartridges to the library, if desired.

6 Connect all power cords and network data cables. For cabling instructions, see the Scalar i500 User’s Guide.


Removing an Expansion ModuleThese instructions explain how to remove an expansion module from your library. You may want to remove an expansion module to reduce the size of your library.








4 Remove all tape drives from each module that you intend to remove. For details, see Removing a Tape Drive on page 77. This includes all expansion modules located above the target expansion module and the target expansion module itself.


6 Remove the expansion module from your library.

Before removing the module, you must first remove all other modules (if any) above it.








b. Loosen the thumbscrews.

c. Loosen the two thumbscrews located at the base of the back of the module.


e. Repeat these procedures for each module that you need to remove.

7 Replace the tape drives to the module. For details, see Adding a Tape Drive on page 76.

8 Replace the power supplies. For details, see Adding a Redundant Power Supply on page 65.

9 Replace tape cartridges to the library, if desired.

10 Reconnect all power cords and network data cables. For cabling instructions, see the Scalar i500 User’s Guide.



Replacing an Expansion ModuleThese instructions explain how to replace an expansion module from your library with a new one. You may want to replace an expansion module if you are experiencing problems with your current one.






4 Remove all tape drives from each module that you intend to remove. For details, see Removing a Tape Drive on page 77. This includes all expansion modules located above the target expansion module and the target expansion module itself.


6 Remove the expansion module from your library.

Before removing the module, you must first remove all other modules (if any) above it.









b. Loosen the thumbscrews at the base of the module.

c. Loosen the two thumbscrews located at the base of the back of the module.


e. Repeat these procedures for each module that you need to remove.

7 Add the new expansion module to your library.

a. Remove the tape drives from the module that you are adding. For details, see Removing a Tape Drive on page 77.


c. Lift the new expansion module and, from the front of the library, place it in the desired location. Expansion modules can be added either above or below the control module.

If you are installing the expansion module above another module, place the rear of the expansion module on top of the other module, align it so it is parallel with the module below it, and slide it into place. Then tighten all thumbscrews located at the base of the front and back of the modules.

If you plan to install the expansion module below another module, you must unstack the library and then restack it as desired. For details, see Removing an Expansion Module on page 52.

d. Replace the other modules to their original positions, using the same method above. Then tighten all thumbscrews located at the base of the front and back of the modules.

8 Replace the tape drives to the module. For details, see Adding a Tape Drive on page 76.

9 Replace the power supplies. For details, see Adding a Redundant Power Supply on page 65.


10 Replace tape cartridges to the library, if desired.

11 Reconnect all power cords and network data cables. For cabling instructions, see the Scalar i500 User’s Guide.



Front Bezels

The front bezels are the design panels on the front of both the control module and the expansion modules. The front bezels help to identify the Scalar i500 from other libraries.

Replacing the Front BezelsThese instructions explain how to replace the front bezels of your library. You may want to replace the front bezels if they happen to get damaged.

Bezels can be replaced on both the I/E Station door and the access door.

Required tools: T10 TORX screwdriver

To replace the front bezels of the I/E Station

1 Open the I/E Station door. No need to remove the I/E slide assembly entirely, right? (though it may be easier if you do)

2 Remove the tape cartridges from the I/E Station to access the screw located on the backside of the I/E Station door.

3 Using the screwdriver, remove the screw located on the backside of the I/E Station door. Set the screw aside.

4 Hold the I/E Station slide assembly in place with one hand and, using your other hand, pull the I/E Station door directly up to disengage the bolts, and then pull the door toward you.

5 Set aside the old front bezels.

6 Secure the new front bezels to the I/E Station.

Align the holes with the bolts. Hold the I/E Station slide assembly in place with one hand and, using your other hand, hang the door on the bolts and push the I/E Station door directly down to secure the door on the bolts.

7 Using the screwdriver, tighten the screw (which you removed earlier) to the backside of the I/E Station door.

8 Replace the tape cartridges that you removed earlier.

9 Close the I/E Station door.

To replace the front bezels of the access door

1 Open the I/E Station door. Opening the I/E Station door provides access to the access door.

2 Open the access door.

3 Remove the operator panel. For details, see Operator Panel (LCD) on page 62.


4 Using the screwdriver, remove the screws located on the backside of the access door. (add graphic with arrows) Set the screws aside.

5 Set aside the old front bezels.

6 Secure the new front bezels to the access door.

Align the screwholes. Using the screwdriver, tighten all screws to the backside of the access door.

7 Close the access door.


I/E Station Lock Assembly

Each module’s I/E Station must be locked in order for the library to function properly. When the library is busy performing a task, such as retrieving a data cartridge, the library locks all I/E Station doors. The doors cannot be opened until the library is no longer busy. If the library detects that an I/E Station door is either open or unlocked, the library cannot operate normally.

The I/E Station lock assembly contains the lock sensor and lock solenoid.

Replacing the I/E Station Lock AssemblyThese instructions explain how to replace an I/E Station lock assembly with a new one. You may need to replace an I/E Station lock assembly if you are experiencing problems with your current one.

Required tools: Flathead or Philips screwdriver

1 Take all affected partitions offline. For details about taking partitions offline, see Taking the Library Online/Offline on page 83.

2 Open the I/E Station and access doors of the control module.

3 Remove the I/E Station slide assembly. For details, see Replacing the I/E Station Slide Assembly on page 59.


4 Remove the mounting screw that attaches the lock assembly to the I/E Station, and set it aside. The mounting screw is located at the front of the module near the station door.

5 Disconnect the I/E Station cable from the lock assembly.

6 Remove the lock assembly and replace it with the new one.

7 Connect the I/E Station cable to the new lock assembly.

8 Insert the back end of the lock assembly into the appropriate slot at the bottom of the control module, and align its front screw hole with the screw hole at the front of the station door.

9 Secure the lock assembly into place, using the screw that you removed earlier.

10 Replace the I/E Station slide assembly. For details, see Replacing the I/E Station Slide Assembly on page 59.

11 Close the access and I/E Station doors.

12 Take the affected partitions back online.

I/E Station Slide Assembly

The I/E Station slide assembly enables you to open and close the I/E Station door, and to slide the I/E Station in and out of its module.

Replacing the I/E Station Slide AssemblyThese instructions explain how to replace an I/E Station slide assembly with a new one. You may need to replace an I/E Station lock assembly if you are experiencing problems with your current one.

Required tools: Philips screwdriver

1 Take the affected partitions offline. For details about taking partitions offline, see Taking the Library Online/Offline on page 83.

2 Open the I/E Station and access doors of the control module.

CAUTIONWhen installing the lock assembly, be careful not to damage any of the cables or connector pins.


3 Remove I/E Station door from the module.

Slide the I/E Station toward you as far as it will go. Then reach through the access door and, using your fingers, lift the silver pin that is located above the slide assembly, and hold it up while you pull the I/E Station slide assembly entirely out of the module.

4 Remove the tape column from the I/E Station slide assembly.

Grip the top of the tape column, where the barcode is located, and pull the column out of its container. Set the tape column aside.

5 Using the screwdriver, remove the three screws from the inside of the magazine container.

Set aside the container and the three screws.

6 Set aside the slide assembly.

7 Secure the column container to the new slide assembly. Position the container and I/E Station door on the slide assembly and align the screwholes. Then, using the screwdriver and the three screws that you removed earlier, secure the container to the slide assembly.

8 Insert the tape column into the container, with the magazine barcode at the top. Push the magazine into its container entirely.

9 Slide the slide assembly back into its module. The slide assembly should slide in easily.


11 Take the affected partitions back online.

Library Control Blade (LCB)

The library control blade manages the entire library, including the operator panel and picker assembly, and is responsible for running system tests to ensure that the library is functioning properly.

Replacing the LCBThese instructions explain how to remove a library control blade (LCB) and replace it with a new one. You may need to replace the LCB if your library is experiencing severe problems or fails to function.



2 Access the back of the library and locate the LCB.

3 Disconnect all cables from the LCB. You may want to label each cable that is connected to the LCB to ensure that you can correctly connect them to the new LCB.

4 Remove the LCB.

To remove the LCB, release both of the LCB’s latch hooks and, using the latchhooks as handles, pull the entire blade toward you.

5 Insert the new LCB into the vacant LCB slot.

When inserting the LCB into the slot, be sure that the LCB’s LEDs are located at the top of the blade, and that the latchhooks are on the right side of the blade.

When sliding the LCB into the slot, there should be no resistance.


6 After inserting the LCB, secure it into the control module by depressing both of the LCB’s latchhooks into the blade. The LCB will fit snugly into its slot.

7 Reconnect all cables to the LCB.


9 Check the status of the LCB’s LEDs. All of its LEDs (blue, amber, and green) should be solidly lit.

LCB Compact Flash Card

The library control board’s (LCB’s) flash card stores information about your library’s contents and configuration. You may need to replace it if your library fails to function properly, or if you are installing a new control module and want to maintain the information stored on the compact flash card.

Replacing the LCB Compact Flash CardThese instructions explain how to replace the LCB flash card. Each library uses one LCB flash card.



2 Remove the LCB from the control module. For details, see Replacing the LCB on page 60.

3 Remove the LCB flash card from the LCB.

CAUTIONDo not force the LCB into the slot, or damage may occur.


4 Insert the new LCB flash card into the LCB.

5 Replace the LCB into the control module. For details, see Replacing the LCB on page 60.


7 Check the status of the LCB’s LEDs. All of its LEDs (blue, amber, and green) should be solidly lit.

Operator Panel (LCD)

The Operator Panel enables you to control the library using the LCD screen located on the face of the control module. Each library contains one Operator Panel.

Replacing the Operator PanelThese instructions explain how to replace an Operator Panel with a new one. You may need to replace an Operator Panel if you are experiencing problems with your current one.

Required tools: T10 TORX screwdriver


2 Open the I/E Station door.

Opening the I/E Station door enables you to open the access door, to which the Operator Panel is attached.

3 Open the access door. The Operator Panel is located on the backside of this door.

4 Using your hands, remove the black cover plate on the backside of the access door by squeezing it slightly on both sides and pulling it toward you. Then set it aside.

5 Remove the four cables that are attached to the Operator Panel.


6 Using the screwdriver, remove the screws from the backside of the operator panel.

7 Remove the operator panel and replace it with the new one.

8 Using the screwdriver, tighten the screws to secure the new operator panel to the access door.

9 Reconnect the cables.

10 Replace the black cover that you removed earlier.

11 Close the access and I/E Station doors.


Picker Assembly

The picker is the robotic device whose fingers open and close to handle data cartridges inside the library. The picker is housed in the control module, though it can traverse up and down the entire length of the library.

When the library is powered off, the picker rests in the bottom-most module of the library, regardless of where the control panel is located.

Replacing the Picker AssemblyThese instructions explain how to replace the picker with a new one. You may need to replace picker if you are experiencing problems with your current one.




2 Open the bottom-most module’s I/E Station and access doors.

3 Reach inside the access door and rotate the picker so you can access the X-axis flex cable, which is located to the left of the picker.

To obtain easy access to the X-axis flex cable, rotate the picker so its fingers point to the left rear corner of the control module.

4 Disconnect the X-axis flex cable.

CAUTIONWhen removing the final screw, be careful not to allow the operator panel to fall off of the door.


Using your hand, squeeze the tab of the flex cable, and then pull the cable out and up. The other end of the flex cable remains attached.

5 Loosen the thumbscrews located at the front and back of the picker assembly. You may need to slide the picker to access the thumbscrews.

6 Lift the picker assembly up and out of the control module. You will need to turn it on its side to remove it from the access door.

7 Replace the picker assembly with the new one. When inserting the new picker assembly, first align the rear indexing features, and then align the front indexing features and set the assembly into place. The picker assembly must be level.


8 Tighten the thumbscrews located at the front and back of the picker assembly.

9 Reconnect the X-axis flex cable. Remember that the black tab of the X-axis flex cable should be positioned above the bar of the picker assembly.

Align the semi-circular part of the flex cable’s tab with the post on the translator base of the picker assembly. Squeeze the tab, and push the cable connector down into its socket. Then push the tab toward the picker until it snaps into place.

10 Close the module’s doors.


Power Supply

Library power is controlled at the individual power supplies and at the front panel of the library. The switch on the rear of each power supply shuts down power at the input of the individual power supplies. The switch on the front of the control module provides power to all CM and EM power supplies. You can also turn off library power using the remote Web client, if necessary.

Adding a Redundant Power SupplyThese instructions explain how to add a second (redundant) power supply to your control module. You may want to add a redundant power supply to your library to help ensure that the library does not go down (and become inaccessible) if its original power supply happens to fail for some reason. The library automatically uses the redundant power supply if the first power supply fails for any reason.


1 Locate the vacant power supply slot and remove the cover plate.

2 Insert the new power supply into the vacant slot.

When inserting the power supply, make sure that you insert it correctly with its on/off switch located at the bottom of the supply, below the handle. The power supply must be level to slide in smoothly.

3 Tighten the power supply’s thumbscrews to secure the power supply to the library module.

4 Plug in the power supply cord.

5 Turn on the power supply’s power, using the switch on the rear of the power supply.

6 Check the status of the power supply’s LEDs. The top green LED and the blue LED should remain solidly lit until the library is powered on.


8 Check the status of the power supply’s LEDs, and verify that the two green LEDs are solidly lit and that the blue LED is off.

Removing a Redundant Power SupplyThese instructions explain how to remove a redundant power supply from your control module. You may want to remove the second power supply if it is no longer necessary for your library.


1 Access the back of the library, and locate the power supply that you want to replace.


2 Turn off the power supply’s power, using the switch on the rear of the power supply.

3 Disconnect the power supply cord from the power supply and from its source.

4 Loosen the power supply’s thumbscrews.

5 Remove the power supply by gripping the power supply handle and pulling it toward you.

6 Install a cover plate over the vacant power supply slot.


Replacing a Power SupplyThese instructions explain how to remove a power supply and replace it with a new one. You may need to replace a power supply if you are experiencing problems with one that is currently in use.

If your library has a redundant power supply, you can replace the power supply without powering off the library. If your library has only one power supply, however, you must power off the library before performing this procedure.


1 If your library does not use a second (redundant) power supply, power off the library.

2 Access the back of the library, and locate the power supply that you want to replace.

3 Turn off the power supply’s power, using the switch on the rear of the power supply.

4 Disconnect the power supply’s power cord.

5 Loosen the power supply’s thumbscrews.

6 Remove the power supply by gripping the power supply handle and pulling it toward you.

7 Insert the new power supply into the vacant power supply slot.

When inserting the power supply, make sure that you insert it correctly with its on/off switch located at the bottom of the supply, below the handle. The power supply must be level to slide in smoothly.

8 Tighten the power supply’s thumbscrews to secure the power supply to the library module.

9 Reconnect the power supply’s power cord.

10 Turn on the power supply’s power.




Rackmount Kit

The rackmount kit secures your library within a rack.

Installing the Rackmount KitThese instructions explain how to install your standalone library into a rack.


All Scalar i500 libraries taller than 14U must be rackmounted. The rackmount secures the bottom-most module to the rack, and all other modules are then secured to the bottom-most module.

Although you can install the rackmount kit yourself, it can be done much more easily with the help of another person. Installing the modules into the rack requires at least two people.


Step 1: Verify the contents of the rackmount kit

Before installing the rackmount kit, verify its contents to make sure that no parts are missing. The rackmount kit contains all parts required for installing your library into a rack.


Note The rackmount kit cannot be used with every type of rack. Racks with threaded rails or unique hole spacing, for example, may not support the rackmount kit.

Note The rackmount kit cannot be used with every type of rack. Racks with threaded rails or unique hole spacing, for example, may not support the rackmount kit.


Each rackmount kit includes: update with new parts

Step 2: Prepare your rack for installation

1 Remove all rack hardware that may interfere with the installation of the rackmount kit and the modules that you plan to add to the rack.

2 Consider removing the front and back doors of the rack to obtain full access to the mounting holes and other areas of the rack.

Step 3: Prepare to install the rackmount kit

1 Determine the type of rack in which you plan to install the rackmount kit. Different racks require different rackmount parts. Although the rackmount kit contains many parts, the parts you use depend on your rack’s mounting holes.

• If the rack has round mounting holes, use the small ferrules and the nut clips.

• If the rack has square mounting holes, use the large ferrules and the cage nuts.


• If the rack has threaded (tapped M6) holes, do not use the ferrules (but do use the appropriate kind of nut clips or cage nuts).

2 Determine where in your rack you want to install the rackmount shelves.

Consider installing the shelves at a height that puts the base of your control module anywhere between the 28u-32u alignment markers, which is usually a comfortable height for reading the operator panel. Remember, the control module can be placed anywhere within the library configuration, above, below, or between any expansion modules.

Step 4: Install the rackmount shelves

Required parts: Rackmount shelves, ferrules, thumbnuts

1 If the rackmount shelves are extended, collapse them to their smallest size. It is easier to fit and position the shelves within the rack when the shelves are compact.

2 Place a ferrule to the end of each stud. The larger side of the ferrule should face the rack shelf, and the tapered end should face out.

Use the proper size ferrule, as explained on page page 68.

3 Install the rackmount shelves into the rack so that they are level with one another. To install each shelf:

Install the shelf’s rear studs in the rack’s rear mounting holes.

a. Position the shelf to the appropriate side of the rack (right or left) and align the shelf at the desired height.

b. Insert the shelf’s rear studs into the rack’s rear mounting holes.

c. Fasten a black thumbnut to the end of each stud.

Next, install the shelf’s front studs in the rack’s front mounting holes. insert new graphic with studs in rack

a. If the studs do not reach the mounting holes, pull the front of the shelf toward you to extend it to the necessary length.

b. Insert the shelf’s front studs into the rack’s front mounting holes.

c. Fasten a black thumbnut to the end of each stud.

4 Visually ensure that both shelves are level, and that they are aligned properly within the rack.

5 Ensure that all thumbnuts are fastened tightly. Some thumbnuts may have loosened during installation.

Step 5: Prepare your library to be stacked in the rack

1 Power off your library and disconnect all power cords and network data cables.

2 Consider removing all tape drives from the library modules. The modules are much easier to lift into the rack without the additional weight of the tape drives.

Step 6: Install the bottom-most library module onto the rackmount shelves

Required parts: Rack ears, M5 thumbscrews



1 Place the desired module (whichever module you want to be the bottom module of the library) onto the rackmount shelves. From the front of the rack, lift the module onto the shelf and gently slide it into the rack. Slide the module to the back of the rack, so that the front of the module is flush with the mounting holes.

2 From the back of the rack, secure the module to the rackmount shelves by tightening the two silver thumbscrews that are attached to the rear of the rackmount shelves.

3 Install the right rack ear. From the front of the library:

a. Open the I/E Station door. At the lower right corner of the module is a vertical slot. Insert the hinge of the right rack ear into the slot, and then position the holes of the rack ear flush with the rack rail.

b. Using two M5 thumbscrews, fasten the rack ear to the rack. The thumbscrews should fasten completely and evenly. insert new graphic of rack ears securing module to rack

4 Install the left rack ear in the same manner that you installed the right rack ear.

a. With the I/E Station door open, open the left door (the access door) of the module and locate the slot in the lower left corner of the module. Install the left rack ear in the same manner as the right rack ear.

b. Using two M5 thumbscrews, fasten the rack ear to the rack. The thumbscrews should fasten completely and evenly.


6 Install the remaining modules of your library (if any), using the instructions on page 71.

7 Reinstall the tape drives to the library.

8 Cable your library as necessary, following the instructions provided in the Scalar i500 User’s Guide.


Note You may need to pull the door toward you in order to access the slot.


Installing additional modules into the rackAll modules that you add to the rack must be positioned above the module that you previously installed, since the bottom-most module must be secured to the rackmount shelves (unless you decide to uninstall the library from the rack and reconfigure it).

Required parts: Rack ears, M5 thumbscrews, nut clips or cage nuts

Explanation of parts: Each rack ear contains two elongated holes, enabling you to fasten it to the rack (using the M5 thumbscrews and either the nut clips or cage nuts) using the most accessible mounting holes.

1 Determine where in the rack to install the nut clips (or cage nuts).

• If you are adding a module above a previously racked 9U module, count nine full units from the location of the 9U module’s rack ears, and prepare to install the nut clip (or cage nut) to that location on the rack.

For example, if the 9U module’s rack ears are located at 1U and 2U, then the nut clips (or cage nuts) should be installed at 10U and 11U.

Next, determine which holes you must use within the 10U and 11U markers. Notice that each rack unit (U), as delineated by the alignment markers in the rack, contains three mounting holes. If you are adding a module anywhere above the 5U control module, position the nut clip (or cage nut) at the middle hole in that unit. If you are adding a module anywhere below the 5U control module, position the nut clip (or cage nut) at the upper hole in that unit.

• If you are adding a module directly above a previously racked 5U module, count five full units from the location of the 5U module’s rack ears, and prepare to install the nut clip (or cage nut) to that location on the rack.

For example, if the 5U module’s rack ears are located at 1U and 2U, then the nut clips (or cage nuts) should be installed at 6U and 7U.

Next, determine which holes you must use within the 6U and 7U markers. Notice that each rack unit (U), as delineated by the alignment markers in the rack, contains three mounting holes. If you are adding a module anywhere above the 5U control module, position the nut clip (or cage nut) at the middle hole in that unit. If you are adding a module anywhere below the 5U control module, position the nut clip (or cage nut) at the upper hole in that unit.

2 Install the nut clips (or cage nuts) to the desired location in the rack.

Installing nut clips:

a. Hold the nut clip so that its semi-circle design faces outside the rack.

b. Push the nut clip onto the rack’s mounting holes so that the nut is behind the rack’s holes. (After the nut clip is installed, you can slide it up and down the mounting holes, if necessary.)

Installing nut clips:

Note Consider using the following method to determine where to install the nut clips (or cage nuts) rather than adding the module to the rack first. If you add the module to the rack first, installing the nut clips (or cage nuts) can be difficult because rack space has become restricted.


a. Hold the cage nut so that its hinges face outside the rack, and so that its hinges clasp the upper and lower portions of the square hole.

b. Place the cage nut in the desired hole. Insert one hinge in the hole first, then pinch the cage nut and push it into the hole until it snaps into place. (You may want to use a screwdriver to help push the hinge into the hole.)

3 Prepare the module to be stacked in the rack.

a. Power off your module and disconnect all power cords and network data cables.

b. Consider removing all tape drives from the module. Modules are much easier to lift into the rack without the additional weight of the tape drives.

c. Open the module’s access door and raise the plunger by pulling it up and turning it slightly as if it were a screw. Otherwise, the plunger may scratch the front doors of the module on which you are stacking it

4 Align the module so that it is parallel with the module below it, and slide it into place.

5 Lower the module’s plunger by turning it and pushing it down.


6 Secure the module to the module beneath it by tightening the thumbscrews located at the base of the front and back of the module. Press down the thumbscrew, and then tighten it.

7 Install the right rack ear. At the front of the library:


a. Open the I/E Station door. At the lower right corner of the module is a vertical slot. Insert the hinge of the right rack ear into the slot and then position the holes of the rack ear flush with the rack rail.

b. Using two M5 thumbscrews, fasten the rack ear to the rack. The thumbscrews should fasten completely and evenly.

8 Install the left rack ear.

a. With the I/E Station door open, open the left door (the access door) of the module and pull the door toward you in order to access the slot located in the lower left corner of the module. (The flexible door hinge allows the door to be pulled away from the module, providing access to the slot.)

b. Install the left rack ear in the same manner as the right rack ear.

c. Using two M5 thumbscrews, fasten the rack ear to the rack. The thumbscrews should fasten completely and evenly.


10 Reinstall the tape drives to the library.

11 Cable your library as necessary, following the instructions provided in the Scalar i500 User’s Guide.


________________________________________

13 Install both rails of the rackmount kit. Each rail has two sets of studs. One set of studs is fixed (the front rail studs), and the other set of studs can be depressed (the rear rail studs). The fixed studs must be inserted to the rack’s front mounting holes.

a. From the back of the rack, position the rail to the applicable side (right or left) and align the rail at the desired height. Insert the rail’s fixed studs into the rack’s front mounting holes and, while


depressing the rail’s rear studs, align the rail with the appropriate alignment marker and release the rail’s rear studs into the back mounting holes.

Visually ensure that the rail is aligned properly within the rack. The studs should protrude fully from the thumbscrew holes, and the rails should be positioned at the same height on both the right side and the left side, and on the front and the back of the rack.

Install the other rail in the same manner.

Tape Column

Tape columns, like the tape magazine in the I/E Station, store tape cartridges that are placed within the library.

Replacing a Tape ColumnThese instructions explain how to remove and replace a tape column. You may need to remove and replace a column if you need to access the cable spool, or if you are experiencing problems with the column itself.


Tape columns must be removed in a specific order, from the front of a module to the rear of the module.


1 Power off the library. (Or take affected partitions offline?)

2 Open the module’s I/E Station and access doors.

3 Reach inside the access door and remove the column located at the front left or front right of the module, depending on which column you want to remove.

Grip the column and pull it toward you with some force to release the back tabs of the column from the side of the module, and then pull it out. You may need to remove tape cartridges from the column in order to do this.

4 Remove other columns in the same manner, in succession, including the target column.

5 When you are finished replacing the cable spool or performing another such procedure, replace the columns.

To replace a column, insert its tabs (located on the back of the magazine) into the appropriate holes in the side of the module, and push it toward the rear of the module until it snaps into place.

Make sure that all four tabs are fully engaged, and that the back of the column is flush with the wall of the module.

6 Replace any other columns that you removed.

7 Replace any tape cartridges that you removed from the tape columns.


9 Power on the library. (Or take affected partitions online?)

Tape Drive

The tape drive enables you to connect the library to servers within your SAN.

Adding a Tape DriveThese instructions explain how to add a drive to your library. You may need to add a drive if you are adding a new partition or a new application host to your library.



2 Detach the drive slot’s cover plate. Loosen the cover plate’s thumbscrews and remove the plate.

Store the cover plate in a separate cabinet. If you later decide to remove the drive, you will need to reinstall the cover plate.

3 Insert the drive into the drive slot. Using the guide rails on both the tape drive and in the drive slot, slowly slide the drive into the slot. The drive must be level to slide in smoothly.

4 Tighten the tape drive’s thumbscrews to secure the drive to the module.

The thumbscrews must be aligned with the module’s screwholes. If they are not aligned, the tape drive was not inserted correctly.



6 Check the drive’s LEDs to ensure that it functions correctly.

Moments after you power on the library, when the library and drives are booting up, the green LED blinks one time per second.

When the drive is downloading firmware, the amber LED is solidly lit and both the blue and green LEDs flash one time per second. Firmware begins to download as soon as the library detects a new drive. Firmware downloads can take up to 25 minutes (still 25 minutes?).

If the blue and amber LEDs never become lit, either restart the drive or reinstall it. (How do you restart a drive?)

7 Connect the host interface cables to the drive.

8 Take the drive online. For details, see Taking the Library Online/Offline on page 83. Is this necessary, or does the drive vary online automatically?

The library can use the drive immediately after the drive firmware is downloaded.

9 Verify the drive’s firmware level. how, exactly?

If the new drive does not have the appropriate firmware level, update it following the instructions provided in the Scalar i500 User’s Guide.

Removing a Tape DriveThese instructions explain how to remove a tape drive that you do not intend to replace with another one. You may want to permanently remove a drive from your library if you are decreasing the size of your SAN or reducing the number of partitions in your library.

Do not remove a tape drive that is currently in use.


1 Prepare host applications for drive removal.

2 If there is a tape cartridge in the drive, use the Operator Panel or remote Web client to eject it.


4 Disconnect the host interface cables from the drive that you want to remove.

5 Loosen the tape drive’s thumbscrews.

6 Remove the drive by gripping the tape drive handle and pulling the entire tape drive toward you.

7 Install a cover plate over the vacant drive slot.

If you cannot find a cover plate, order one. It is important that all vacant slots have a cover plate to keep unwanted materials out of the library.


Replacing a Tape DriveThese instructions explain how to remove a tape drive and replace it with a new one. You may need to replace a drive if you are experiencing problems with one that is currently in use.


1 Prepare host applications for drive removal.


2 If there is a tape cartridge in the drive, use the Operator Panel or remote Web client to eject it.


4 Disconnect the host interface cables from the drive that you want to remove.

5 Loosen the tape drive’s thumbscrews.

6 Remove the drive by gripping the tape drive handle and pulling the entire tape drive toward you.

7 Add the new tape drive to the vacant slot. Using the guide rails on both the tape drive and the drive slot, slowly slide the drive into the slot. The drive must be level to slide in smoothly.

8 Tighten the tape drive’s thumbscrews to secure the drive to the module.

The thumbscrews must be aligned with the module’s screwholes. If they are not aligned, the tape drive was not inserted correctly.


10 Check the drive’s LEDs to ensure that it is installed correctly.

Moments after you power on the library, when the library and drives are booting up, the green LED blinks one time per second. When the drive is downloading firmware, the amber LED is solidly lit and both the blue and green LEDs flash one time per second.

When the drive is downloading firmware, the amber LED is solidly lit and both the blue and green LEDs flash one time per second. Firmware begins to download as soon as the library detects a new drive. Firmware downloads can take up to 25 minutes (still 25 minutes?).

If the blue and amber LEDs never become lit, either restart the drive or reinstall it. (How do you restart a drive?)

11 Reconnect the host interface cables to the drive.

12 Take the drive online. For details, see Taking the Library Online/Offline on page 83. Is this necessary, or does the drive vary online automatically?

The library can use the drive immediately after the drive firmware is downloaded.

13 Verify the drive’s firmware level. how, exactly?

If the new drive does not have the appropriate firmware level, update it following the instructions provided in the Scalar i500 User’s Guide.

Y Motor

The Y motor supplies power to the picker assembly, enabling it to traverse up and down the length of the library. The Y motor is located behind the picker assembly.

Replacing the Y MotorThese instructions explain how to replace the Y motor with a new one. You may need to replace the Y motor if you are experiencing problems with your current one.





2 Access the picker assembly and Y motor by opening the bottom-most module’s I/E Station and access doors.

3 Remove the picker assembly. For details, see Replacing the Picker Assembly on page 63.

4 Disconnect the Y motor’s two cables from the X-flex circuit. The cables are located in front of the Y motor.

5 Loosen the thumbscrew located above the Y motor.

6 Remove the Y motor by pulling it toward you and disengaging it from its slot in the bottom of the Y carriage assembly.

7 Replace the Y motor with the new one.

The Y motor must be level and should slide into place smoothly. Place the new Y motor on the guide rails of the Y carriage assembly, and slide it forward until its two index pins engage and the gears touch. Then push it toward the rear of the module until it clicks into place.

8 Tighten the thumbscrew into the Y motor.

9 Connect the Y motor’s two cables to the X-flex circuit.

10 Replace the picker assembly. For details, see Replacing the Picker Assembly on page 63.



Common Service ProceduresThis chapter provides instructions for common procedures that you perform when servicing the library.

Using the Service Port

The library control blade (LCB) provides an ethernet port that is reserved for use by service personnel. When servicing a library, connect your laptop to this port to access the remote Web client.

You must use the remote Web client to complete the following tasks. These tasks are not supported via the Operator Panel.

• Saving a library configuration (so you can later restore it)

• Restoring a library configuration

• what else?

Logging in with Service PrivilegesThe Service menu is available only to service personnel. To access the Service menu, log in to the operator panel or the remote Web client using your service name and password. If you do not know your service name and password, contact the ADIC service department.

Logging in to the remote Web client automatically logs out all other users.

To log in with service privileges

1 Access the Logon window of the Operator Panel or remote Web client.

2 Type your service name and password in the appropriate fields, and click OK.

Capturing a Snapshot

A snapshot provides a summary of the current status of the library, and includes information provided in the library’s logs, RAS tickets, and configuration settings. You can capture a snapshot of the entire library or just specific parts of the library, such as the library control blade or the robotics.

When you capture a snapshot of the library, the library generates either a binary or text file, depending on which file type you choose (if you are using the Operator Panel, only a binary file can be generated). Generate the text file if you intend to read it. Generate the binary file if you intend to e-mail the file to [email protected].


Capture snapshots of the library both before and after you perform service, and e-mail them to [email protected].

To capture a snapshot

1 Ensure that no applications are accessing the library.

If a Progress Screen is open, wait until it closes before attempting to generate the snapshot.

2 Using the operator’s panel or the remote Web client, select Tools → Capture Snapshot.

The Capture Snapshot window appears.

3 In the Capture Snapshot window, select which library components you want to include in the snapshot.

4 Click Send.

5 In the E-mail field, type the e-mail addresses to which you want to send the snapshot.

6 Click OK.

7 Click Close.

Saving the Library Configuration

The library has many configurable items, such as tape drive IDs, partitions, user accounts, and import/export (I/E) station and cleaning slots. These items can be saved in a configuration file.

Be sure to save the configuration regularly when the library is in a known working state. If a hardware or firmware upgrade failure occurs, you can use the saved library configuration file to restore the library’s configurable items.

1 From the Tools menu, select Save/Restore Configuration.

The Tools - Save/Restore System Configuration screen appears.

2 Select Save System Configuration.

3 Click Apply.

The Progress Window appears. The Progress Window contains information on the status and elapsed time of the requested operation. Do one of the following:

• If Success appears in the Progress Window, the system configuration was successfully saved.

a. Click Close to close the Progress Window.

b. Save the configuration file to a computer. Make sure to note the location where you save the file so you can access it when needed.

• If Failure appears in the Progress Window, the system configuration was not successfully saved. Follow the instructions listed in the Progress Window to resolve any issues that occurred during the operation.

Restoring the Library Configuration

If a hardware failure occurs, you can use the saved library configuration file to restore the library configuration after hardware repairs are made. In addition, if a firmware upgrade is unsuccessful, you can use the saved configuration to restore the previous version of library firmware along with all previously configured items.


1 From the Tools menu, select Save/Restore Configuration.

The Tools - Save/Restore System Configuration screen appears.

2 Select Restore System Configuration.

3 If you need to restore the library firmware to the version that was saved with the configuration, select Restore library Firmware.

4 Select Browse and locate the saved configuration file.

5 Click Apply.

The Progress Window appears. The Progress Window contains information on the status and elapsed time of the requested operation. Do one of the following:

• If Success appears in the Progress Window, the system configuration was successfully restored. Click Close to close the Progress Window. The library will automatically restart.

• If Failure appears in the Progress Window, the system configuration was not successfully restored. Follow the instructions listed in the Progress Window to resolve any issues that occurred during the operation.

Taking the Library Online/Offline

Servicing some components requires only that you take the library offline, while servicing other components requires that you power off the entire library. For details, see page 44.

Taking a library/partition online makes it accessible to host applications via the SAN. Taking a library/partition offline makes it inaccessible to host applications via the SAN.

To Take a Library Online

1 Using the library’s operator panel or the remote Web client, select Operations → Change Partition Mode.

2 For each partition that you want to take online, click Online.

3 Click Apply.

To Take a Library Offline

1 Using the library’s operator panel or the remote Web client, select Operations → Change Partition Mode.

2 For each partition that you want to take offline, click Offline.

3 Click Apply.

Note If you have updated the library firmware since last saving the library configuration, you must restore the library firmware to the version that was saved with the configuration.

Note If you have updated the library firmware since last saving the library configuration, you must restore the library firmware to the version that was saved with the configuration.


Powering the Library On

When you are done servicing the library, power it on and prepare it for use.

To Power On a Library

1 Connect all power cords to their electrical source.

2 Turn on the power supply’s power, using the switch on the rear of the power supply.

3 Press the power switch located on the front door of the library’s control module.

When you power on the library, the library performs a self-test to ensure that all of its parts are functioning properly.

Powering the Library Off

Servicing some components requires only that you take the library offline, while servicing other components requires that you power off the entire library. For details, see page 44.

Shutting down a library shuts down the library's operating system and firmware. When performing a shutdown, the library finishes all active commands received from the host application and does not process any new commands. It also takes all partitions offline. Always perform a shutdown before removing power from the library.

When library power is shut off, the picker assembly slowly falls to rest at the bottom-most module of the library. You can service the picker assembly from any module.

To Power Off a Library

1 Using the library’s operator panel or the remote Web client, ensure that no applications are accessing the library.

If a Progress Screen is open, wait until it closes before attempting to power off the library.

2 Shut down the library. From the Operations menu, click Shutdown.

The System Shutdown screen appears.

3 In the System Shutdown screen, select Shutdown and click Apply.

4 In the System Shutdown Confirmation window, click Apply.

5 Press the power switch located on the front of the library’s control module.

The library takes several moments to shut down. When the library is shut down, the picker rests in the bottom-most module.

6 Access the back of the library, and turn off each power supply’s power using the switch on the rear of the power supply.

7 Disconnect the library’s power cords from their electrical source.

WARNINGTO COMPLETELY REMOVE ALL POWER BEFORE SERVICING OR IN AN EMERGENCY, USE THE FRONT POWER SWITCH ANDDISCONNECT ALL POWER CORDS FROM THEIR ELECTRICAL SOURCE.


Restarting the Library

Restarting the library shuts down and restarts the library's operating system and firmware. During the shutdown phase, the library finishes all active commands received from the host application and does not process any new commands. The library then takes all partitions offline and shuts dow the operating system and the firmware. During the restart phase, the library restarts the operating system and firmware, takes the partitions online, and performs an inventory of all cartridges, tape drives, and slots.

You may need to restart the library (when would i need to do this?)

To Restart a Library

1 Using the library’s operator panel or the remote Web client, ensure that no applications are accessing the library.

If a Progress Screen is open, wait until it closes before attempting to restart the library.

2 From the Operations menu, click Restart.

The System Shutdown window appears.

3 In the System Shutdown window, select Restart and click Apply.

4 In the System Restart Confirmation window, click Apply.

Manually Unlocking the I/E Station door

Ordinarily, logging in to the library with service level privileges automatically unlocks the I/E Station door. If the door fails to unlock for some reason, however, you can unlock it manually.

Required tools: Philips screwdriver (what kind of screwdriver, does it matter? I’m guessing here)

To unlock the I/E Station door

1 Insert the screwdriver in the hole located at the front of the I/E Station door of the control module.

2 Turn the screwdriver clockwise.

3 anything else? I’m guessing here, since I have not done this yet myself (or seen anyone else do it). When you’re done servicing it, do you need to lock it again, or will the library lock automatically when powered back on?

Testing Your Fix


Library Drawings

Component Diagrams

The following diagrams show many of the library’s components. Become familiar with the location of each of these components and how they can be accessed for service.

Library, Front View

Figure 1 Library, Front View (14U library)


Library, Front View Showing Front Bezels

Figure 2 Library, Front View Showing Front Bezels

88 Library Drawings

Library Rear View

Figure 3 Library, Rear View (14U library)


Control Module

Figure 4 Control Module Front

Library, Front View, I/E station Door Open

Figure 5 Library, Front View, I/E Station Door Open

90 Library Drawings

Library, Front View, Access Door and I/E station Door Open

Figure 6 Library Front View, Access Door and I/E Station Door Open

I/E station Lock Assembly

Figure 7 I/E Station Lock Assembly


I/E station Slide Assembly

Figure 8 I/E Station Slide Assembly (removed from module)

Access Door, Inside, With Operator Panel

Figure 9 Access Door, Inside (showing back of Operator Panel)

92 Library Drawings

Figure 10 Operator Panel


Picker Assembly

Figure 11 Picker with Cable Spool, Y motor, and Z motor

Picker

Figure 12 Picker

94 Library Drawings

Cable Spool

Figure 13 Cable Spool


Library Control Blade (LCB)

Figure 14 Library Control Blade

96 Library Drawings

Power Supplies

Figure 15 Power Supplies


Figure 16 Power Suppies, Back View

Tape Drive, Front

Note In this document, tape drive is used as a collective term to describe the universal drive sled, the drive brick, and the tape drive itself.

98 Library Drawings

Figure 17 Tape Drive, Front View

Tape Drive, Rear

Figure 18 Tape Drive, Rear View


Rackmount Kit Accessories for Racks with Square Holes

Figure 19 Rackmount Kit accessories for racks with 9.5mm square holes

Rackmount Kit Accessories for Racks with Rounded Holes

Figure 20 Rackmount Kit accessories for racks with 7.2mm round holes

100 Library Drawings

Rackmount Kit Accessories: Rackmount Rails

Figure 21 Rackmount Rails (separate from rack)

Rackmount Rails in Rack

Figure 22 Rackmount Rails in Rack (as viewed from the front, showing studs installed in rack)


Figure 23 Rackmount Rails in Rack (as viewed from the back, showing studs installed in rack)


Rackmounted Library

Figure 24 Rackmounted Library, Front


Figure 25 Rackmounted Library, Back

System Diagrams

The following diagrams illustrate the library’s main connection points, which enable the library to communicate with components within the library and other servers on the SAN. Become familiar with the location of each of these connection points and how they may be configured for use.

These diagrams are not available for this draft.

Major Component Connections

Figure 26 Cabling Diagram

Power Architecture

Figure 27 Power Architecture Diagram



IndexA

ADICcontacting . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

audienceintended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

C

contactingADIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Customer Service Centerwebsite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

D

documentsadditional . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2latest versions . . . . . . . . . . . . . . . . . . . . . . . . 2release notes . . . . . . . . . . . . . . . . . . . . . . . . . 2

H

helpcontacting ADIC . . . . . . . . . . . . . . . . . . . . . . 2Customer Service Center . . . . . . . . . . . . . . . 2Service Requests . . . . . . . . . . . . . . . . . . . . . 2

I

intended usestatement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

M

model numberproduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

R

release noteslocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

S

safetyintended use . . . . . . . . . . . . . . . . . . . . . . . . . .1statements . . . . . . . . . . . . . . . . . . . . . . . . . . .1symbols and notes . . . . . . . . . . . . . . . . . . . . .1System, Safety, and Regulatory Information

Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Service Requests

opening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2symbols and notes

explained . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

T

trainingcontact ADIC . . . . . . . . . . . . . . . . . . . . . . . . . .2

W

websiteCustomer Service Center . . . . . . . . . . . . . . . .2

108 Index