scc work plan 2019-20

COMMUNITY COLLEGE

Work Plan 2019-2020

Somerset Community College Mission, Vision, Values and Focus

Mission Statement

Somerset Community College provides high quality, affordable, and accessible education and training to create student success, economic growth, and enhanced quality of life.

Vision Statement

The Vision of Somerset Community College is to be the first choice for higher education and workforce training in the Southern Kentucky region.

Values

SCC supports student success by incorporating the following Core Values in all that we do:

• Integrity and excellence • Care and compassion • Equity, inclusion, and diversity • Collaboration and teamwork • Flexibility and continuous improvement • Creativity and innovation • Openness and accountability • Data informed decision making • Critical thinking and problem solving • Community-centered approach

College Focus

SCC is highly focused on student success and completion, known for our willingness to help, being a part of our community, and developing ourselves to meet a high level of excellence.

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Academic Focus (AF)

Focus Statement: SCC will provide the best possible education and training in the shortest possible time while meeting students’ needs and the needs of the external community.

Purpose: SCC will offer technical programs, general education and transfer, and workforce training that provides students with the skills and credentials necessary to obtain a career, and ultimately, improve their quality of life. Additionally, SCC will help grow our service area’s economy by providing a skilled workforce to meet employers’ needs.

Strategies

(AF-1) Increase student, faculty and staff engagement in academic programming decisions and support including program and course scheduling, academic advising, tutoring and other essential areas related to student success.

Work Plan Division

A. Develop Teaching and Learning Center (TLC). Institutional Effectiveness

B. Develop model for tracking and assessing student cohort progress. Institutional Effectiveness

C. Develop policies and procedures – IT/Grants/IR/PD Institutional Effectiveness

D. Implement the QEP. Institutional Effectiveness

E. Explore new hiring avenues to attract qualified and diverse faculty and staff.

Business Services

F. Review and revise search procedures to ensure continual improvement and quality of process.

Business Services

G. Implement programs to enhance employee retention including employee recognition and tuition assistance.

Business Services

H. Expand Laurel South Welding Lab by connecting welding and existing auto-body shop in approval with Academic Affairs. The expansion will reduce the clutter and improve safety.

Operations

I. Refresh Laurel South Cosmetology Labs 203, 213 and 214. Operations

J. Refresh Diesel Shop, Aircraft Hanger and Building 4 Cosmetology at Somerset South.

Operations

K. Work with the Senior Vice President, Division Chair(s) and Instructor(s) to remove outdated equipment.

Operations

L. Recognizing the value of advising, retention and engagement in promoting student success, student affairs will collaborate with academic affairs to facilitate increased student/faculty engagement. (This is basically transitioning our current students from CARE advisors to faculty advisors.)

Student Affairs

M. Program Applicability – implement the new High Point software Student Affairs

N. Check Radius weekly and follow-up with all contacts. Workforce Solutions

O. Participate on Academic Advisory Committees. Workforce Solutions

P. Host and participate in the quarterly SPEDA business and industry breakfasts. Provide specific feedback to academics for programming decisions.

Workforce Solutions

Q. Promote and market existing and new programs through success stories, marketing materials and social media

Institutional Advancement

R. Guide the creation and implementation of an Academic Master Plan.

Academic Affairs

S. Expand workgroup model to include wider stakeholder input. Academic Affairs

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(AF-2) Assist students in navigating their educational pathway by developing a program to expand the success coach (KY FAME and Early Alert) model.

A. Implement the QEP. Institutional Effectiveness

B. Continue to support the Success Coach position for KY FAME. Workforce Solutions

(AF-3) Review and revise current program assessment processes (advisory committees, program review, etc.) to ensure broader stakeholder input.

A. Develop new program review/sustainability model for all program areas.

Institutional Effectiveness

B. Develop model for tracking and assessing student cohort progress. Institutional Effectiveness

C. Develop Teaching and Learning Center. Institutional Effectiveness

D. Establish data baseline for student success in each area of college. Institutional Effectiveness

E. Participate on academic advisory committee meetings. Workforce Solutions

F. Explore the need for a Logistics Advisory committee. Workforce Solutions

G. Help to increase business and industry participation on WS advisory committees.

Workforce Solutions

H. Coordinators and faculty will review and revise program assessment procedures.

Academic Affairs

I. Incorporate input from outside stakeholders into program assessment.

Academic Affairs

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Student Support Focus (SSF)

Focus Statement: SCC will provide accurate, timely, and compassionate student support for all students to ensure successful completion of their academic goals.

Purpose: Somerset Community College will offer high quality student support services to prospective and current students as they transition through the student life cycle, which will ultimately impact retention and the success of each student. Our service will begin at recruitment, and we will effectively communicate to prospective students what SCC offers including academic programs and services. SCC will be affordable and accessible to all students, which includes assisting students with financial and individual needs.

Strategies

(SSF-1) Enhance communication across the college from prospective student to successful completer by developing a communication tactic that will improve student success.

Work Plan Division

A. Develop model for tracking and assessing student cohort progress.


B. Implement plan to improve student communication related to payment options and financial resources.

Business Services

C. Collaborate with the Vice President of Institutional Advancement in updating signage at all locations.

Operations & Institutional Advancement

D. Assist students with transitioning through our facilities by wearing “I Can Help” badges during peak periods and providing personal assistance as requested.

Operations

E. To revise our Strategic Enrollment Management Plan for implementation by January 2020 for Fall 2020, which involves all areas of Student Affairs and the college.

Student Affairs

F. Radius/Signal Vine – contact prospects in Radius and use Signal Vine to improve our communication to prospects/students.

Student Affairs

G. Continue to support and enhance the Success Coach model. Workforce Solutions

H. Work with all workforce partners to obtain financial assistance for all students and companies.

Workforce Solutions

I. Improve marketing and knowledge of Workforce Solutions programs and classes.

Workforce Solutions

J. Provide WOW! Experience (customer service) training for all Workforce Solutions department employees.

Workforce Solutions

K. Target less than 24 hours to return calls/emails to students or employers.

Workforce Solutions

L. Check Radius weekly and follow-up with all contacts. Workforce Solutions

M. Enhance signage and graphics at campuses and centers. Institutional Advancement

N. Continue to work on web pages being ADA compliant. Institutional Advancement

(SSF-2) Inform all students of the resources available that can assist them in obtaining an affordable and accessible education.

A. Implement the QEP. Institutional Effectiveness

B. Implement plan to provide information to students related to scholarships, assistance through third party agencies, etc.

Business Services

C. Collaborate with the Vice President of Institutional Advancement in updating signage at all locations.

Operations & Institutional Advancement

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D. Assist students with transitioning through our facilities by wearing “I Can Help” badges during peak periods and providing personal assistance as requested.

Operations

E. Replace student seating in specific classrooms with larger more comfortable seating.

Operations

F. Inform all students and companies about workforce funding sources.

Workforce Solutions

G. Develop marketing materials about student resources. Institutional Advancement

H. Promote student resources and services through different communication modes.


I. Implement BIT (Behavioral Intervention Team) Student Affairs

J. Each academic area will develop program and division-specific tools for student communication, including completion of guided pathways, and program orientation/resource materials.

Academic Affairs

(SSF-3) All divisions will develop an outcome to improve student engagement and student support services within their area.

A. Establish data baseline for student success in each area of college.


B. Develop new technology plan. Institutional Effectiveness

C. Develop staff professional development plan. Institutional Effectiveness

D. Improve safety programs for employees and students. Business Services

E. Develop professional development plan for division. Business Services

F. Assist students with transitioning through our facilities by wearing “I Can Help” badges during peak periods and providing personal assistance as requested.

Operations

G. Maintain a safe environment, reduce trip hazards, provide snow removal and work in conjunction with faculty to make safer shop areas.

Operations

H. Implement and complete the energy performance contract to provide a more conducive environment for our students.

Operations

I. Complete secondary entrance at Laurel North Campus making student access easier.

Operations

J. Use point-of-contact survey data to improve services. Student Affairs

K. Explore SnapChat as a new communication method. Institutional Advancement

L. Work with student services on messaging for Radius and Signal Vine.


M. Monitor the KCTCS App and find ways to use to improve student engagement.


N. Academic areas will work with Student Affairs to develop and implement a new advising structure.

Academic Affairs

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People Focus (PF)

Focus Statement: SCC faculty and staff will understand their roles and impact on student success and provide friendly and informative assistance.

Purpose: SCC strives to improve student success by improving ourselves. Our people make the difference for students and directly influence their success. In order to accomplish our vision and mission, we need to improve and develop a culture of exemplary student service and employee development. SCC seeks to establish a comprehensive employee development program that unifies, aligns, and connects development efforts across the college by providing direction for development at the college level, division/department level, and employee level.

Focus areas will include the development and expansion of the Teaching and Learning Center; engaging employees to positively impact the “student experience”; embracing diversity, equity, and inclusion; and affecting cultural changes related to employee development and awareness of new and different approaches to support student success.

Strategies

(PF-1) Establish plans for faculty and staff development that align with SCC employee development goals and create positive experiences for students.

Work Plan Division

A. Develop Teaching and Learning Center – faculty development Institutional Effectiveness

B. Develop staff professional development plan Institutional Effectiveness

C. Employee development Institutional Effectiveness

D. Develop professional development plan for division Business Services

E. Provide HR and Business Office specific training for faculty and staff

Business Services

F. Implement programs to enhance employee retention including employee recognition and tuition assistance

Business Services

G. Coordinate with Institutional Effectiveness and other stakeholders to implement the development of a Teaching and Learning Center on Somerset and Laurel Campuses.

Operations & Institutional Effectiveness

H. Attend divisional trainings in teamwork, leadership, diversity, customer service and general classroom safety.

Operations

I. Student affairs will engage with students, faculty, staff, and community to increase positive outcomes and student success. (Appreciative Engagement)

Student Affairs

J. Provide advising training Student Affairs

K. WOW! Experience (customer service) training for Workforce Solutions department

Workforce Solutions

L. Radius and Salesforce training for department Workforce Solutions

M. Collect SCC alumni contact information and start communicating with them


N. Increase giving among employees, alums and board members Institutional Advancement

O. Each academic area will develop detailed professional development requests to be included in an institutional PD plan for the upcoming year.

Academic Affairs

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(PF-2) Contribute to the development of the Teaching and Learning Center by establishing specific outcomes within each division.

A. Develop Teaching and Learning Center.

B. Coordinate with Institutional Effectiveness and other stakeholders to implement the development of a Teaching and Learning Center on Somerset and Laurel Campuses.

C. Support the development of the Teaching and Learning Center.

D. Design marketing materials for Teaching and Learning Center.

E. Revise faculty and staff spotlight pages on website.

F. Establish faculty roles in development of the Teaching and Learning Center.


Operations

Workforce Solutions



Academic Affairs

(PF-3) Establish faculty and staff development plans that include diversity, equity, and inclusion; and relate to the SCC diversity plan.

A. Division employee development.

B. Update and revise Search Committee orientation and training to include diversity, equity, and inclusion along with compliance to state and federal laws and KCTCS/SCC policies and procedures.

C. Attend divisional trainings in teamwork, leadership, diversity, customer service and general classroom safety.

D. Increase participation in diversity related programs and activities by 100% over 2018/2019.

E. Use diverse students on recruiting events.

F. Offer select courses in Spanish.

G. Collaborate with workforce partners, SPEDA, and Pulaski County Detention Center to develop new re-entry program.

H. Be aware and promote equity and inclusion in marketing materials.

I. Faculty and staff will attend a yearly professional development event that focuses on diversity, equity, and inclusion.


Business Services

Operations

Operations

Workforce Solutions

Workforce Solutions

Workforce Solutions


Academic Affairs

(PF-4) Collaborate with SCC Human Resources to develop the best processes for employee hiring, assessing best fit, succession planning, and development.

A. Develop staff professional development plan. Institutional Effectiveness

B. Coordinate employment searches with human resources to Operations develop the best processes for employment hiring and/or succession of the best candidate.

C. Explore new hiring avenues to attract qualified and diverse Business Services faculty and staff.

D. Review and revise search procedures to ensure continual Business Services improvement and quality of process.

(PF-5) Establish a data and assessment baseline for student success in each division and publish through Institutional Effectiveness (IE).

A. Establish data baseline for student success in each area of Institutional Effectiveness college.

B. Track retention and completion for WS training programs (KY Workforce Solutions FAME, Additive Manufacturing, Lineman, CDL, Fiber Optics, Apprenticeships).

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scc work plan 2019-20

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