schedulling pertemuan 13 matakuliah: v0196 - operasional tata graha tahun: 2009/2010

SCHEDULLING Pertemuan 13

Matakuliah : V0196 - Operasional Tata GrahaTahun : 2009/2010

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Conventional Methods Scheduling In hotels, restaurants, hospitals and other service operations, however, worker scheduling is a major task that must be performed with absolute regularity.

Not only must the manager and supervisor devote time and forethought to the task scheduling, but they must also take ito account the needs of people whom they schedule.For example : some workers may not be able to work on Tuesday and others want weekends off; family demands and illness must also be recognize and accomodated

Bina Nusantara University 4

STANDING ROTATIONAL SCHEDULING AND TIGHT SCHEDULING

Standing Rational System

Using the model hotel, assume the following work situation :

1. The hotel workweek has been established as beginning on Saturdays and ending on Fridays

2. Workers may no more than five days in any work week without drawing overtime pay

3. Days off will be consecutive unless the employee can be shown an advantage for having split days off

4. A condition of employement will be that all team employees must be willing to work their share of weekends

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HOUSEKEEPING STANDING SCHEDULE

Week : One

Team Sat Sun Mon Tue Wed Thurs Frid

Red Off/ ST1

Off/ST1

Yellow

Brown

Green

Laundry

Swing Team 1

Red Red

Beginning of preparation of the standing rotational schedule for workweek 1. The red team is scheduled to work Saturday through Wednesday and to be off Thursday and Friday. Swing team 1 ( ST1) is scheduled to work in place of the red team where indicated.

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Week : One


Red Off/ ST1

Off/ST1

Yellow Off/ST1 Off/ST1

Brown

Green

Laundry

Off/ST1

Swing Team 1

Yellow Yellow Laundry

Off Off Red Red

Continuation of scheduling system preparation for workweek 1. Swing team 1 is kept working five days straight by swinging in for the yellow team on Saturday and Sunday and for the laundry on Monday

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Week : One


Red Off/ ST1

Off/ST1

Yellow Off/ST1 Off/ST1

Brown Off/ST2 Off/ST2

Green Off/ST2 Off/ST2

Laundry

Off/ST1

Swing Team 1

Yellow Yellow Laundry

Off Off Red Red

Swing Team 2

Green Off Off Laundry

Brown Brown GreenCompletion of team scheduling for workweek 1. Swing team 2 is scheduled to work for the laundry team on its second consecutive day off; then it works two day for the brown team and two days for green team. Having completed five consecutive days of work in relief, swing team w is then off for two days.


Peran dari Housekeeping :

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TIGHT SCHEDULING SYSTEM

Whereas the standing rotational schedule is a permanent system that, once established and initiated, continues to cycle on its own, the tight scheduling system is n operational system. It provides simple day-by-day modifications of the standing rotational schedule that are needed because of fluctuations in occupancy. The tight schedule pertains only to team scheduling; it has no effect on individual positions scheduled, in as much as all positions other than teams are considered fixed and are not affected by occupancy.


AREA TEAM SCHEDULE

BRING IN

SUPERVISOR ASSIGNMENT

EXTRA DAY OFF

OTHER ON CALL

RED SUPERVISOR 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

YELLOW SUPERVISOR 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

BROWN SUPERVISOR 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

GREEN SUPERVISOR 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

LAUNDRY SUPERVISOR 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

TIGHT SCHEDULE FOR ___________/________/__________(DATE) (DAY) (WORKWEEK)

EXPECTED OCCUPANCY % ______________ # ROOMS _________

Form used for the model hotel to prepare the tight schedule


AREA TEAM SCHEDULE

BRING IN


EXTRA DAY OFF

OTHER ON CALL

RED RedSUPERVISOR Miller

4 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

YELLOW YelowSUPERVISOR Jones

4 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

BROWN Swing team2 SUPERVISOR Foster

3 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

GREEN GreenSUPERVISOR Smith

4 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

LAUNDRY LaundrySUPERVISOR Thomas

5 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

TIGHT SCHEDULE FOR 6/16/____/Thursday/2(DATE) (DAY) (WORKWEEK)

EXPECTED OCCUPANCY %___76%____ # ROOMS 268

Tight schedule form based on tomorrow’s forecast occupacy for

our hypothetical situation


AREA TEAM SCHEDULE

BRING IN


EXTRA DAY OFF

OTHER ON CALL

RED RedSUPERVISOR Miller

4 1. Julia2. ___________3. Margie4. Billie5. jane

1. _________2. Gladys3. _________4. _________5. _________

YELLOW YelowSUPERVISOR Jones

4 6 .Diane7. Vivian8. Millian9. ___________10.Milliard

6 .__________7. __________8. __________9. Joe10.__________

BROWN Swing team2 SUPERVISOR Foster

3 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

GREEN GreenSUPERVISOR Smith

4 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

LAUNDRY LaundrySUPERVISOR Thomas

5 1. ___________2. ___________3. ___________4. ___________

1. _________2. _________3. _________4. _________

TIGHT SCHEDULE FOR 6/16/____/Thursday/2(DATE) (DAY) (WORKWEEK)

EXPECTED OCCUPANCY %___76%____ # ROOMS 268

Tight schedule form based on tomorrow’s forecast occupacy for

our hypothetical situation