SCHLUMBERGER CIGNA ENVOY ONLINE CLAIMS TUTORIAL GUIDE

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The ‘CHECK MY CLAIMS’ section lets you submit a new claim, complete unfinished claims and view any previously submitted claims either pending or paid for all family members.

Remember to provide Cigna with your bank account details before submitting a claim and requesting reimbursement, though should these details change, amendments can be made as part of the claims submission process.

To submit a claim, select ‘Submit a New Claim’ from

the ‘MANAGE MY CLAIMS’ menu.

INTRODUCTION

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Browse for the relevant invoice and supporting

documentation to your claim and select ‘Upload’. The total size of documents included can be up to 6MB per claim.

Select the family member to which the claim relates, the type of claim, Medical/Vision

or Dental and if relevant Medtrack, Medtrack Plus or

Annual Check Up.

STEP 1 – COMPLETE YOUR CLAIM

In the ‘Diagnosis/Symptoms’ box, please provide details of the REASON for your claim

(e.g. ‘blood tests due to fatigue’ rather ‘lab tests’ - ‘routine dental checkup’

rather than ‘dentist appointment’) this will help speed up processing your

claim.

Please note, if you confirm that the claimant is covered

by a Social Security Healthcare plan in the

country where the claim was incurred, we will ask you to record the Social Security number. Going forward,

where Cigna already holds this information the field will be pre-populated, though you are able to amend the

details if required.

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STEP 1 – COMPLETE YOUR CLAIM/SUBMIT FURTHER CLAIMS

Should you wish to submit further claims, select ‘Save And Submit Another Claim’.

Up to 100 claims can be included within a single

submission process.

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STEP 1 – COMPLETE YOUR CLAIM INPUT PROCESS

Once all claims have been completed, select

‘Continue’ and proceed to Step 2 to confirm your

payment details.

Details of ‘Claims Awaiting Submission’ will be

displayed with the option to delete or edit already created claim content.

Please note that this claim submission functionality available via the Cigna Envoy website is not replicated on our mobile app so any claim started on Cigna Envoy must be completed here. The functionality on the mobile app will be

further updated at a future date.

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Select your ‘Payment Method’ and the ‘Payment

Currency’ in which you wish to be reimbursed.

Should you require to change your bank or

address details for cheque payment these details can be changed by selecting

‘Edit’.

STEP 2 – CONFIRM YOUR PAYMENT DETAILS

When you have confirmed your payment details

select ‘Continue’.

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STEP 3 – REVIEW AND SUBMIT YOUR CLAIMS

The full details of the legal disclaimer are reviewed by

selecting the ‘Legal disclaimer’ hyperlink. To

accept the legal disclaimer click the box indicating ‘I

agree to the legal disclaimer’.

All claims ready for submission are listed.

Should you wish to amend a claim before the final

submission, please select ‘Edit’.

To complete your submission select ‘Submit’.

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YOUR CLAIM IS COMPLETE

Confirmation that your claim has been submitted to Cigna is provided within

this screen (including details of the submission

number).

Should you wish to submit another claim, click on ‘Submit A New Claim’.

If you want to check the status of (all) your claims, click on the hyperlink ‘My

Claims Page’.

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You can review and track your claims either by claim number

(unique identifier specific to each claim) or submission

number (the number provided to you when uploading your

claim on Cigna Envoy or via the mobile app. Please note

several claims may have the same submission number.

MY CLAIMS PAGE

If for any reason you require assistance, contact your dedicated Customer Service team by calling +44-345-601-2239 or +1-800-841-7764 (toll free when calling from within the U.S.). Cigna will be happy to accept a reversed charge call to either number.

You can also reach us at DMPCustomerServices@cigna.com.