Securing Faculty and Securing Faculty and StaffStaff

Buy-in for AQIPBuy-in for AQIPThe Higher Learning CommissionThe Higher Learning Commission

2004 Annual Meeting2004 Annual MeetingMarch 30, 2004March 30, 2004Chicago, IllinoisChicago, Illinois

PresentersPresenters

Paula Hopper, FacultyPaula Hopper, FacultyNursing DepartmentNursing DepartmentJackson Community CollegeJackson Community College

Jim Dingman, FacultyJim Dingman, FacultyInstitutional Research &Institutional Research & Assessment AssessmentJackson Community CollegeJackson Community College

Why should any of us careWhy should any of us careabout buy-in?about buy-in?

AQIP requires broad institutional AQIP requires broad institutional supportsupport

Faculty are the heart of the Faculty are the heart of the academyacademy

The absence of buy-in is either The absence of buy-in is either apathy or resistanceapathy or resistance

Jackson Community CollegeJackson Community College

What happened to What happened to qualityqualityat JCC?at JCC?

Changes in college programs, Changes in college programs,

prioritiespriorities

Reductions in resources Reductions in resources

Turnover of personnelTurnover of personnel

Loss of momentumLoss of momentum

President Dan PhelanPresident Dan Phelan

Who was chosen . . .Who was chosen . . .

Members of the committee represented:Members of the committee represented:

The breadth of the organizationThe breadth of the organization

Opinion leadersOpinion leaders

Diverse experiences with accreditation Diverse experiences with accreditation

Widely varied viewpointsWidely varied viewpoints

President’s ChargePresident’s Charge Compare Self-Study and AQIPCompare Self-Study and AQIP

Evaluate training and implementation timeEvaluate training and implementation time

Define relationship to Strategic Plan initiativesDefine relationship to Strategic Plan initiatives

Assure congruence with the campus cultureAssure congruence with the campus culture

Make a recommendation as to which Make a recommendation as to which accreditation strategy JCC should selectaccreditation strategy JCC should select

Process Used to Make a Process Used to Make a Decision…Decision…

We talked with other collegesWe talked with other colleges

Then . . .Then . . .

We attended conferences and We attended conferences and training sessionstraining sessions

Leadership for Quality in Education (AQIP and Leadership for Quality in Education (AQIP and ASQ)ASQ)

Pre-conference AQIP workshops at NCA Annual Pre-conference AQIP workshops at NCA Annual MeetingsMeetings

AQIP Vital Focus Team Leader TrainingAQIP Vital Focus Team Leader Training

Michigan Community College’s Quality Michigan Community College’s Quality Improvement Initiative RoundtableImprovement Initiative Roundtable

We listened to JCC peopleWe listened to JCC people

ConstellationConstellation

Vital FocusVital Focus

Mean Evaluator Ratings of Responses

0 20 40 60 80 100

Favorable

Neutral

Unfavorable

Mean Number of Responses

Constellation DataConstellation Data

Vital Focus ConversationsVital Focus Conversations Over one-third of the faculty and Over one-third of the faculty and

staff participated.staff participated. The experience was engaging, The experience was engaging,

collaborative, participatory and collaborative, participatory and open.open.

We heard concerns about readiness, We heard concerns about readiness, cost, effort and time commitment.cost, effort and time commitment.

Feedback indicated significant Feedback indicated significant readiness and commitment to readiness and commitment to continuous improvement.continuous improvement.

How Decision was DeliveredHow Decision was Delivered

All campus presentation of All campus presentation of recommendation to the presidentrecommendation to the president

Town hall meeting to discuss issuesTown hall meeting to discuss issues President invited emails, phone calls President invited emails, phone calls

or appointments to talkor appointments to talk President announced his decisionPresident announced his decision

Compare Self-Study and Compare Self-Study and AQIPAQIP

CriteriaCriteria

ProcessesProcesses

How are they How are they similar?similar?

How do they How do they differ?differ?

The AQIP CycleThe AQIP Cycle

ContinuedAccreditation

ActionProjects

Strategy Forum

SystemsPortfolio

AnnualUpdate

SystemsAppraisal

Is it Self-Study or AQIP?Is it Self-Study or AQIP?

There is clarity of authority for There is clarity of authority for mission-driven decision–making about mission-driven decision–making about goals. goals.

The organization’s planning processes The organization’s planning processes and strategy and action plans help and strategy and action plans help achieve the institution’s mission and achieve the institution’s mission and vision. vision.

Try Again?Try Again?

The organization’s systems of quality The organization’s systems of quality assurance include regular review of assurance include regular review of whether the strategies, activities, whether the strategies, activities, processes, and technologies being used processes, and technologies being used to enhance student learning are the to enhance student learning are the most effective possible.most effective possible.

The organization collects, analyzes, and The organization collects, analyzes, and uses information to manage itself and uses information to manage itself and to drive performance improvement.to drive performance improvement.

Comparison of Effort…Comparison of Effort…

0

1

2

3

4

5

6

7

8

Strategic PlanSelf-StudyAQIP

Compare Self-Study and Compare Self-Study and AQIP…AQIP…

CriteriaCriteria Both are similar in scope and objectiveBoth are similar in scope and objective Both contain quality improvement Both contain quality improvement

languagelanguage

ProcessesProcesses Self-Study: Concentrated two-year effortSelf-Study: Concentrated two-year effort AQIP: Sustained effortAQIP: Sustained effort

Next Steps . . .Next Steps . . .

Strategy ForumStrategy Forum

Action projectsAction projects

Portfolio developmentPortfolio development

Time linesTime lines

Kick-off dayKick-off day

What made it work?What made it work?

Broad representation on initial Broad representation on initial committee that investigated AQIPcommittee that investigated AQIP

Personal invitations from president Personal invitations from president to faculty and staff to become to faculty and staff to become team membersteam members

Confidence in president’s vision to Confidence in president’s vision to become a quality-driven institutionbecome a quality-driven institution

What made it work?What made it work?

Evidence that campus is ready to Evidence that campus is ready to join AQIPjoin AQIP

Critical mass of opinion leaders in Critical mass of opinion leaders in favor of AQIPfavor of AQIP

Commitment of resources for Commitment of resources for exploration of and preparation for exploration of and preparation for the AQIP movethe AQIP move

SurprisesSurprises

Missionaries’ Missionaries’ excitementexcitement

Aurelie's passionAurelie's passion Broad willingness Broad willingness

to serveto serve

What'd you call it? ?What'd you call it? ?

AQIP!