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Sefton Local Involvement Network (LINk)
A celebration of Sefton LINk’s activity
April 2008 – March 2013
2008 – 2009
Sefton LINk was established in April 2008.
Set up as an independent volunteer network of local people and groups to play a key part in
enabling effective citizen engagement in Health and Adult Social Care decision making and representing the views and concerns of all
residents, patients, carers and groups across Sefton.
2008 – 2009
2008 – 2009
Sefton LINk spent a lot of this time establishing the network, building up contacts
and relationships with key partners.
An interim steering group was set up in May 2008 to establish the LINk and get LINk
activity started with a democratically elected steering group in place by November 2008…
2008 – 2009
The Elected Steering Group had 8 representatives from organisations, 8 individual
members and 4 Younger Peoples Representatives…
2009 – 2010
Sefton LINk received additional funding from Sefton MBC to help with recruitment and raise awareness of Sefton LINk with 2
four day road shows held in North and South Sefton...
2009 – 2010
Over 900 local people were given the opportunity to find out more about us and fill
out a survey to share their views on local services.
A 90 second promotional DVD was produced and used to help promote and raise awareness
of Sefton LINk…
2009 – 2010
During May 2009, working in partnership with a local service provider we co-hosted the ‘LINk 09’ event at the Floral Hall in Southport. Over 150 independent Care/Nursing/Home Service
Providers attended the event.
This was a chance to share our statutory role in monitoring and scrutinising services by
‘Entering and Viewing’ premises
2009 – 2010
2010 – 2011
2010 – 2011
During June 2010 members of the Adult Social Care Task Group met with Mark Waterhouse and members of the Care Management Teams at Sefton Health and Social Care Directorate to help them understand how services are provided…
Sefton Young Advisors helped us to make sure that our Annual General Meeting held in 2010 had a focus on our work with young people…
Kim Cooper, a Young Advisor from Sefton presented information to guests at the event and got them involved in an engagement exercise to get them to appreciate the challenges which face young people in different scenarios.
Following this event Young Advisors also helped us to set up a ‘young person led advisory group’.
2010 – 2011
This was the year which brought the vision for changes to our work and the concept of
Healthwatch.
On Friday 21st January 2011 Sefton LINk worked alongside Merseyside and Cheshire LINk
colleagues to host the ‘LINks to the Future’ event which was held at Aintree Racecourse.
Over 150 participants attended…
2010 – 2011
2011 – 2012
Throughout September 2011 Sefton LINk Support helped us to hold 3 community road
shows.
At the roadshows members asked the support team to look at how the network could work more meaningfully with communities so that
local people could learn about the work of LINk and provide a greater voice for the residents of
Sefton…
2011 – 2012
We asked Sefton LINk Support to develop a model of engagement and from the work we were undertaking with the South Sefton Clinical Commissioning Group a locality model was developed and community champions introduced…
2011 – 2012
Over 1000 patient experience forms were completed and returned to Sefton LINk Support. Patient Experience feedback boxes were launched which could be found out and about in the local community…
2011 – 2012
Having a seat on both Sefton Clinical Commissioning Groups to ensure the voice of the patient is heard….
2011 – 2012
Membership
Membership
Membership has increased year on year.....
2008 – 2009 1332009 – 2010 4092010 – 2011 4332011 – 2012 718
Current membership stands at 985
Key Achievements
Patient Safety
An early contribution in 2009 to patient safety was the agreement of NHS Sefton to place hooks for outdoor clothing on the outside of cubicle doors on Ward 35 at
Aintree Hospital. This idea originated from seeing hooks on the outside of cubicle doors for visitors to hang outdoor clothes on to minimize the carrying of
infections to the general population outside of hospitals in other Acute and Specialist Trusts.
Key Achievements
NHS Sefton Quality Award.
During 2010 we had the pleasure of accepting ‘The Chief Executives Award’ on behalf of all
the work undertaken by LINk members…
Key Achievements
Hospital Discharge
Hospital Discharge was identified by patients and Carers during 2008 as an idea needing review and following an engagement exercise LINk member
Kate Taylor produced a research document ‘Discharge from Hospital for Patients with Social
Care Needs ’in March 2009.
Key Achievements
This group represented an approach to working in a supportive way with all professionals
involved in the discharge of patients.
Key Achievements
This research showed communication between services and the patient/carer as an issue of
concern.
An event was held 3rd November 2012, followed by a further report sharing recommendations…
Key Achievements
A key outcome from this work was that Aintree University Hospital NHS Foundation Trust
decided to incorporate the findings from this work into their work on a new Hospital
Discharge policy .
Other pieces of work included the review of Hospital Discharge Summaries and a
communication and information review of Hospital Discharge leaflets…
Key Achievements
The work of the Hospital Discharge Task Group was used by the Department of Health in their Annual Report of LINks Activity 2009 – 2010.
It was evidenced that the work of LINk and Local NHS Trusts in reviewing the patient experience of discharge from hospital had reduced the number of delayed discharges .
Key Achievements
The work the Hospital Discharge Task Group was also featured in the Appendix of the Department
of Health ‘Healthwatch Transition Plan’...
Key Achievements
Our work with the Care Quality Commission (CQC)
During 2010 – 2011 we worked with Care Quality Commission (CQC) to look at how both organisations could work together and share information.
Key Achievements
Our work in reviewing Patient Advice and Liaison Service (PALS) reports was chosen
by the Care Quality Commission to be included within a learning set, a piece of work in which 8 LINks worked locally with them to
develop relationships…
Key Achievements
“We have focussed on our role in monitoring local services and ensuring that concerns raised by local people are recorded and share them locally to commissioners and nationally to the CQC.
By aligning our findings to the ‘Essential standards of quality and Safety’ we can send information/intelligence to the CQC, which helps them to use it more effectively and effectively”
Key Achievements
Transforming Community Services.
Following concerns from Sefton LINk members about the changes that were being made to
community health services across Sefton, we helped Liverpool Community Health NHS Trust to
draft and produce a poster to help share information with local patients and carers .
Picture of the poster
Key Achievements
Enter and View Work
Enter and View Work
Eagles Rest Care Home - CQC Rating of 1 (adequate)Visited on 6th September 2010.
What we found:
• Caring home with many residents living there for a number of years
• Residents clean and well cared for by staff
Issues of Concern:
• Fabric and upkeep of the building and toilets• Poor lighting• Some issues with the cleanliness of toilets and
dining area• Dog hair on floor and furnishings• Fire Equipment tags out of date• Third Party and Liability Insurance certificate on
display.
Enter and View Work
Citing the LINks work as evidence, the Care Quality Commission (CQC) conducted a follow
up visit to the visit.
Sefton LINk were praised for their ‘enter and view’ work and further action was taken against
the home…
Enter and View Work
Enter and View Work
Southport and Formby District General HospitalVisited 1st November 2010.
Information from PALS reports and evidence
provided at 2009-2010 Trust Boards prompted Sefton LINk to work in partnership with the Trust. Wards 9a and 15b were visited whilst a snapshot
review of hand gel use of people entering and leaving a further 5 wards was undertaken.
Southport and Ormskirk Hospital NHS Trust commended Sefton LINk on the successful
enter and view Visit.
One major success from this work was a service change - increased rehabilitation input for
patients on a Saturday. This service is being provided 8.30am - 4.30pm.
Enter and View Work
Enter and View Work
A big thank you to out Enter and View Members over the years…
• Ann Bisbrown-Lee• Janine Clayton• Lynne Godfrey• Sandra Halford• Lionel Johnson• Sue Kearney• Libby Kitt• Ken Lowe
• Robert McCracken• Barrie Morgan• Kiran Sharma• Gillian Taylor• Kate Taylor• Derek Thomas• Laura Wills
Steering Group
34 meetings of the Steering group have been held since 2008 with important work being
undertaken on policies procedures and important governance issues…
Steering Group
A thank you to all our past and present Chairs and Vice-Chairs
Roger Billingham (Chair) – 2008 – 2009
Jim Conalty (Vice Chair) – May 2008 – November 2008
Mike Holden (Vice Chair) – 2008 – 2009
Ann Bisbrown-Lee (Chair) 2009 – 2013
Arthur Roberts (Vice Chair) 2009 - 2012
Steering Group
Steering Group A thank you to past and present Steering Group Members – and all the organisations and groups they have represented…
Alison Ayres Roger BillinghamAnn Bisbrown Lee
Jenny Budd Lynn Burman
Kate Charles & Jeanette Swift Zoe Christie
Janine ClaytonJim ConaltyAnn Crotty
George Cureton
Steering Group
Terry DurranceLynne Godfrey
Barry HiggenbottomMike HomfrayMike Holden
Libby KittGeorge Loughlin
Ken LoweSue MaddockVikki Martlow
Robert McCrackenBarrie Morgan
A thank you to past and present Steering Group Members – and all the organisations and groups they have represented…
Stephanie Penswick Arthur Roberts
John Lyon TaylorKiran SharmaBert Sharples
Jenny SouthernColin Smith / Rose
Laura WillsDavid Wong
Steering Group A thank you to past and present Steering Group Members – and all the organisations and groups they have represented…
Our Partners
Our Partners
Working with our Partners over the Years…
Aintree Hospital NHS Foundation Trust
Alder Hey Children’s Hospital NHS Trust
Care Quality Commission
Liverpool Community Health NHS Trust
Liverpool Women’s NHS Foundation Trust
Mersey Care NHS Foundation Trust
NHS Sefton/ NHS Merseyside
North West Ambulance Service
Sefton Learning Disabilities Partnership Board
Sefton MBC – Adult Social Care/Peoples Directorate
Sefton’s Overview and Scrutiny Committee
Southport and Ormskirk Hospital NHS Trust
The Walton Centre NHS Foundation Trust
Our Partners
Working with our Partners over the Years…
Communications & Information
Making the decision in 2008 to make all the information we produce in an easy to read format.
Communications & Information
Communications & Information
Social Networking
Sefton LINk are active on popular social networking websites including Facebook…
50+ “Likes”
2426 “Friends” Friends are people who receive news and updates from Sefton LINk
People who ‘Like’ Sefton LINk subscribe to Sefton LINk’s updates
Communications & Information
Social Networking
…and Twitter
320 “Followers”
924 “Tweets” ‘Tweets’ are 150-character messages of news, events and information that
are shared with our ‘Followers’
‘Followers’ are people or organisations that receive updates and ‘tweets’ from
Sefton LINk
Communications & Information
Website
The Sefton LINk website has changed a lot since it was launched in 2008.
Sefton LINk Support are always trying to improve the way we share information with the
wider membership….
Website
The current Sefton LINk website was launched earlier this year following a review session with
our members…
Communications & Information
Communications & Information
Easy-Read Website
As well as launching a new website, Sefton LINk also created an ‘Easy Read’ website.
The Easy Read website was reviewed by members of the Sefton LITES team who
suggested the best way to make our information accessible…
Communications & Information
Newsletters
Sefton LINk members who use email currently receive a weekly email update with the latest
news, information and events.
Sefton LINk also produce quarterly NewsLINk newsletters which are distributed across the
borough…
Sefton LINk SupportOver the years…
Sefton LINk Support team 2008-2012
Ian Ross – Team Manager
Diane Blair – Outreach Officer/Team Manager
Belinda Lovett – Communications and Information
Joanna Konieczna – Communications and Information
Steven Penn – Communications and Information
Liam Blackwood – Admin Support.
Wendy Andersen – Engagement and Participation
Helen Murphy – Engagement and Participation
Sefton LINk Support
What people have said about Sefton LINk…
What people have said…
“It’s very important that we know what people want from our services and how we’re doing” The feedback is vital” Paul Acres (Chair NHS Sefton)
“NHS Sefton congratulates Sefton LINk in its work and level of commitment to improving the experience of patients through challenge and support to providers and commissioners in their strive for quality care for the people of Sefton”. Jan Snodden. Deputy Director of Corporate Performance and Standards. NHS Sefton.
What people have said…
“The Benefits of being a Sefton LINk Community Champion are that you feel that you are giving the people who access your service a voice and a real say” Helen Murphy. The May Logan Centre, Bootle.
“Sefton LINk has worked closely with both Sefton Clinical Commissioning Groups during the last year. They have supported us to ensure we can engage the public at every available opportunity.” Stephen Astles - Head of Clinical Commissioning Group Development. South Sefton.
What people have said…
“Sefton LINk are vitally important to our council. They are our eyes and ears” Margaret Carney, Chief Executive, Sefton MBC.
“I wanted to put something back and make sure everyone receives a good service. I thought Sefton LINk was the best way to do this”Kate Taylor- Sefton LINk member
Sefton LINk Support plays a valuable role in involving disabled people in the work of Sefton LINk. Without the help of Diane and Steven I would not be able to get involved in Sefton LINk and have my say in local Health and Adult Social Care services. Due to my visual impairment, I require documents to be in a suitable format and Sefton LINk Support is always happy to help. I’m pleased that Sefton LINk recognises the importance of accessibility and involving disabled people in the organisation” Derek Thomas , Sefton LINk Steering Group
What people have said…
Thank You
A big thank you to our members, partners, stakeholders, service
providers, local groups and organisations for all your support
Thank You