self concept_business communication_16th jan,2010

8/14/2019 Self Concept_Business Communication_16th Jan,2010

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Business Communicatio

n

Self-concept


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What is self-concept?

Self-concept is your perception ofyourself. It is what you believe yourpersonality, looks, beliefs, attributes, talentsas well as your faults and weaknesses to be.

Your image of who you are is your self-concept and is composed of your feelingsand thoughts about your strengths and

weaknesses, your abilities and limitations.


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Who are you?

We will usually answer the question, Who amI? using these classifications:

our gender

our age our family relationships or roles our marital status our occupation our nationality our culture


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How does self-concept d

evelop?

Reflected image

Comparison with others

Comparison against our own standards


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The process of perception asapplied to self-concept

Developing a self-concept follows the four-stage process of:

stimulus

selection

organisation

inference


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Self-esteem

p Self-esteem is the value you put o

n yourself.p

pThe goals you set influence your self-esteem.

p

p Pride in ones group and support from thatgroup can increase self-esteem.

p

p

Culture also influences goals.


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What is the value of self-esteemin communication andorganisations?

Good self-esteem has often been seen as aprerequisite to success.

Contrary to popular belief, many successful

people may not have high self-esteem butare striving to gain it.

However, achieving goals generally leads tohigher self-esteem and good self-esteem isnecessary to be a good communicator.


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What is self-awareness?

Self-awareness is an awareness of how otherssee us.

This may not be the same as our self-concept.

If the messages reflected back from people donot match our self-concept, we can do one ofthree things:

ignore or distort the messages from others, change our behaviour so that others see usdifferently, or

change our self-concept to match thereflected image.


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Improving self-awareness

Techniques for improving self-awarenessinclude:

paying attention to feedback

self-disclosing

considering your Johari Window


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The Johari Window


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Personality Types

There are four main dimensions ofpersonality types:

Introvert/extrovert. Introverts are moreinward-looking; extroverts are more orientedtowards others.

Sensing/intuitive. Sensing types use theirsenses to gather information; intuitive typesare more concerned with relationships.

Thinking/feeling. Thinking types use logic and

careful thought in making decisions; feelingtypes trust their emotions and go with whatfeels right.

Judging/perceiving. Judging types needclosure; they want to be as sure as possible.

Perceiving types will take a chance on avariety of possibilities.


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Applying self-awareness at work

Once you have become self-aware, you canchange your behaviour.

Identify the problem.

Find the triggers.

Change the situation or response.

Create a new communication behaviour orpattern.

Practise using the new response until a newpattern is formed.


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Keep your self-esteem highat work

Seek out positive and energetic people.

Look for projects that will be successful.

Accept that not everyone will like you.

Avoid self-fulfilling prophecies.

Be self-affirming. Use positive self-talk.

Focus on possibilities and potential, not onyour shortcomings or limitations.


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Key ideas

Self-concept is who we think we are.

Self-esteem is what we feel about who wethink we are.

Self-awareness is knowing how others seeus.

This is important in communication asunless we know how others see us, we cantchange our behaviour to be more effective.


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Summary

Our self-concept and the associated ideas ofself-esteem and self-awareness can enhanceour ability to work in organisations.

Work can also become a means ofstrengthening or improving our own self-esteem and self-concept.

Intrapersonal communication can: enhance self-esteem increase self-awareness increase self-control.


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Contd..

Individuals with strong self-concepts, self-esteem, self-awareness and self-control arevaluable to an organisation because of:

improved problem-solving and analyticalabilities

reduced stress

ability to manage interpersonal conflict.


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Gender differences incommunication

Women use the affinity or liking dimension ofcommunication. Men listen for and take noteof control, status and achievement.

Women use more eye contact than men whenlistening. Men will sit side by side and lookaway more, but are still listening.

Women talk more about relationships: menabout factual events. This is often shortenedto rapport versus report but in fact bothstyles can build relationships.


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Contd..

Men use good-natured teasing or argument tobring up points. This can discourage somewomen.

Women are more indirect in giving orders:men are more direct.

Men generally communicate more in public orgroup situations like meetings.

Women use more qualifiers and disclaimersthan men, e.g. It might be or It seems tome that


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Women read non-verbal communication better than men,e.g. they can tell when people are lying more easily.

Men are more likely to believe that they are superior totheir peers both physically and in personality. Womenare more likely to believe that their personality is better.

Women use more politeness than men.

Women are more likely to seek areas of agreement thanmen.

Women initiate more touching behaviour than men, evenopposite-sex touching.


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THANK YOU!!!

self concept_business communication_16th jan,2010

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