Prepared by-Nilufar Jahan LopaSr. Executive, trainingAPEX PHARMA LTD.

Why Self Presentation is IMPORTANT?

PEOPLE

TOIMPRESS

To look BEST In work place

Attractive person

a lot of people

BoostsSELF-CONFIDENCE

andSELF-ESTEEM

Grooming…BEFORE AFTER

Cloth

Hair on back of neck should not touch collar1

Should carry wallet

Should carry Handkerchief

Too flashyor

Too sporty

WATCH should be avoided5

Avoid BRACELET NECKLACE6

Dress for AUDIENCE

Wear cloth

that FIT you

Avoidmultiple BUTTON on

shirtX

Doctors’ point

Doctor

7

SHINY tie PIN

FREGNANCE that smellsfrom DISTANCE

SHORT SLEEVED dress

BIG belt BUCKLES

8

Gum, candy or other object in mouth

910

SM

OK

ING

IS IN

JUR

IOU

S T

O H

EA

LT

H

Use mouth freshener

12

12

Etiquette is a French word which means “ticket”.

In a professional sense, this includes behavior towards clients and colleagues which is in their best interest.

INCLUDEProfessional EtiquetteOffice EtiquetteDining EtiquetteTelephone EtiquetteE-mail Etiquette

Body Language

Introduce Yourself

for othersStand to meet someone

ever ever go over

supervisor’s

ALWAYS HOLD yourself to a higher standard

No matter your job or your title

You may overhear the conversations of others. Apply the “so what” rule. Don’t refer to what you’ve heard and don’t add your own advice.

With each request – SAY PLEASEWith each completion – SAY THANK YOUWith each gratitude received – SAY YOU’RE WELCOMEWith each error - APOLOGIZE

DON’T CONSISTENTLY

INTERRUPT PEOPLE

If you are not happy inform politely

maintain confidential ity of business information

Do not attend phone while in meeting

Note down the

COMMITMENTif necessary

Dining

Turn your head from the table when you cough or sneeze

Never start eating off your tray until you are at your seat.

TREAT THEM WITH

NEVER TALK TO WAITERSAS IF THEY ARE SERVANT

Before placing a caller on hold, ask their permission

first and thank themAnswer calls by the second or third ring

Practice good listening skills

Use the caller’s name in your conversation.

than to keep someone on hold too long.

Do not forget

I t is better to return a call

to return the call if promised

&

E-mail should be concise & to the point.

Make use of proper spelling, grammar & punctuation.

Always answer swiftly.

Include your signature.

Learn to read the E-mail before you send it.

E-mail should be concise & to the point.

Make use of proper spelling, grammar & punctuation.

Always answer swiftly.

Include your signature.

Learn to read the E-mail before you send it.

E-mail should be concise & to the point.

Make use of proper spelling, grammar & punctuation.

Always answer swiftly.

Include your signature.

Learn to read the E-mail before you send it.

E-mail should be concise & to the point.

Make use of proper spelling, grammar & punctuation.

Always answer swiftly.

Include your signature.

Learn to read the E-mail before you send it.

E-mail should be concise & to the point.

Make use of proper spelling, grammar & punctuation.

Always answer swiftly.

Include your signature.

Learn to read the E-mail before you send it.

Enco

ura

gem

ent

C o n fi d e n c e o p e n n e s s Enthusiasm +openness

List

enin

g w

ith a

ttenti

on

ArroganceHands & Legs crossed-defensive

Bored Am superior than youI know everything

Grim & not ready to listen

Don’t spit here and there

BE A

BE A PROFESSIONAL

LEADERBE A

LEADERBE A PROFESSIONAL